Exhibitor eTrak Session Sign In Troubleshooting

If you are having trouble logging into an eTrak session or you get dropped from a session, here are a few steps you can take to get on the platform.

1. Contact Adobe Connect Support. Adobe Connect’s technical support number is 800-422-3623. Choose the option “If you are in an Adobe Connect meeting and need immediate assistance.”

2. Use Adobe’s online system check. It will run through your computer to assure that your system will allow entry to sessions, and install any needed software. The link is: admin.acrobat.com/common/help/en/support/meeting_test.htm

3. Check that you have Adobe Connect open in only one browser. Occasionally participants login early to test their system and think they have logged out but actually have only minimized the session. Then they login in a separate browser and this confuses the software on your system. If you’ve done that, simply close one of the browsers.

4. You might be having problems with your company’s firewall. This is rare, but would require that you contact your internal tech support to gain access permission.

5. Check to see if you have any “high-memory” programs running and close those.

6. Wait a few minutes a try again. At times, if your company’s intranet is fairly small and another person is downloading a file that takes a lot of bandwidth, those files take precedence. We have had this experience especially with design firms. Once that download is complete you will be able to log-in.

We want to make your experience with Exhibitor eTrak as seamless as possible. We hope this is helpful!