Adobe Flash No Longer Supported after 1/1/21

Adobe Discontinues Flash

•  AspreviouslyannouncedbyAdobeinJuly2017,AdobewillstopsupportingFlashPlayerafterDecember31,2020(“EOLDate”).

•  Tohelpsecureusers’systems,AdobewillblockFlashcontentfromrunninginFlashPlayerbeginningJanuary12,2021.

•  AdobedoesnotintendtoissueFlashPlayerupdatesorsecuritypatchesaftertheEOLDate.

•  AdobestronglyrecommendsthatallusersuninstallFlashPlayerimmediately.

What this means for LeadMaster Users •  IfyouuseversionAPP3orAPP4thereisnoimpact.

•  IfyouusetheClassicversionyourchartswillnolongerworkafterJan1,2021.LeadMasterrecommendsupdatingtoanewerversionoftheLeadMasterAPP,thereisnocost–seetheinstructions‘ForClassicUsers(1998version)’.

•  IfyouusetheAPPorAPP2versionyoumayneedtotakeaction.Checkyouraccountsettingstodetermineifactionisrequired:•  Select-MyAccount/OtherSettings/ChartPresentation

•  Ifthisissetto‘Non-FlashCharts’noactionisnecessary.

•  Ifthisissetto‘FlashCharts’youwillneedtochangethesettingin‘MyAccount’to‘Non-Flash’charts.Logout/loginandyoushouldseeyourchartswithoutflash.Nootherchangesarenecessary.

•  IfyouwanttouseamorerecentversionoftheAPP,pleasecontactyourLeadMasterRepresentativeforassistance.

If your menu looks like this then you are logged into the Classic version

For Classic Users (1998 version) •  LeadMasterrecommendsmovingtoanewerversionoftheAPP.

•  AsannouncedinAugust2020,theClassicAPPisscheduledfordecommissioninginQ12021.

•  TouseAPP2,APP3orAPP4selectoneoftheloginURLsbelow.•  APP2– https://app2.leadmastercrm.com•  APP3– https://app3.leadmastercrm.com•  APP4– https://app4.leadmastercrm.com

•  Inthenewerversionsyouwillneedtoupdateyourdashboardchartsasexplainedinthesection‘ForUserswithFlashCharts’.

•  IfyouneedassistancetransitioningtoadifferentversionoftheapplicationpleasecontactyourLeadMasterrepresentative.

For Classic Users (1998 version) continued

•  Thechangestotheuserinterfaceandfeaturesincreaseasyoumovefromoneversiontothenext.

•  TominimizethechangeswesuggestyoulogintoAPP2.

•  TomaximizetheavailablefeatureswesuggestyouusetheAPP4login.

•  ClickhereforalistofnewfeaturesinAPP4,forexamplethenewemailmarketingreport.

•  PleasecontactyourLeadMasterRepresentativewhenmigratingtoadifferentversionoftheAPPsotheycansetthedefaultversion.

Check your ‘My Account’ Settings to Determine if you are using Flash Charts

For Users with Flash Charts

•  Youwillneedtochangeyour‘MyAccount’settingto‘Non-FlashCharts’•  MyAccount/OtherSettings/ChartPresentation•  Setto‘Non-FlashCharts’

•  ThissettingisonlyavailableinAPPandAPP2soyou’llneedtomakethechangethereevenifyouareupdatingtoAPP3orAPP4.

•  Ifyoudon’tmakethechangein‘MyAccount’settingsto‘Non-FlashCharts’priortoJan1,2021LeadMasterwillmakethechangeforyou.Alluserswillhavetheir‘MyAccount’settingschangedto‘Non-FlashCharts’onJan1,2021.

Old (Flash Charts) look like this when flash is disabled.

Old (Flash Charts) look like this when Flash has been removed.

New (Non-Flash) Charts look like this when Flash Charts is selected in My Account

Adobe Flash No Longer Supported after 1/1/21