Adrian Mazilu Selling over the phone Telephone Facts 90% of all costumer interactions happen over the phone The cheapest, least time consuming and effective way to raise capital and find new clients Telephone is the best device for making sales, but very few people know and use the right techniques Most of the customers complain being dissatisfied with their phone experience The first 10-15 seconds of the call are the most important for building a connection with the client and get him interested
90% of all costumer interactions happen over the phoneThe
cheapest, least time consuming and effective way to raise capital
and find new clientsTelephone is the best device for making sales,
but very few people know and use the right techniques Most of the
customers complain being dissatisfied with their phone
experienceThe first 10-15 seconds of the call are the most
important for building a connection with the client and get him
interestedCommon problems in cold callingFirst of all they dont
know who you are so is hard for them to trust you, from a
psychological point of viewThey think that your product or service
requires money and they dont want to spend anyThey always fear the
worstThey are confortable with their current situationThey fear
taking any riskThey dont think about the long term benefits of your
product or service They feel that you dont value their timeThey
think that you want to sell them something only for your own
benefitWays to improve your phone salesFirst 10-15 seconds- you
have to build a connection with the client using your tonality,
enthusiasm and make them think that you are an expert in your
domainBe a problem solver- first identify their needs and after
that explain them how your product or service can helpTry to
separate yourself from others and dont push it at the first
callAlways explain how they can control the risk Make them
understand the long-term benefits of your product or serviceMake
them understand that you value their time Be positive, respectful,
enthusiastic, credible, entertaining and memorableLearn to talk
about the price of your product or service by showing them how many
benefits they get for that small investmentAlways have in mind why
you picked-up the phone in the first place and that is to CLOSE
Recommended BooksThink and grow rich by Napoleon HillThe law of
success by Napoleon HillThe greatest salesman in the world by Og
MandinoSell or be sold by Grant CardoneThe 10x rule by Grant
Cardone
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