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Adrian Siaron CuyuganAddress : A-3-10 Millennium Square 90 Jalan
14/1 Petaling Jaya 46100, Selangor, MalaysiaMobile :
+60123875954Email : [email protected]
WORK EXPERIENCES
Job Description : Data Analytics SpecialistCompany : Nityo
Infotech Services, Sdn BhdProject : Computer Sciences Corporation,
Sdn BhdPeriod : January 2011 PresentJob Specifications : Identifies
efficiency opportunities for Continual Service Improvement;
Performs data mining and integration techniques needed to
complete an automated reporting dashboardConverts unstructured data
through inspection, cleansing and transforming to business
intelligence guided by LeanSix Sigma techniques Statistical
methods;
Skill Sets : Advanced Microsoft Excel, Microsoft Access,
Statistics, R Language, Remedy, Cognos, SAS, ProblemManagement,
Continual Service Improvement, Lean Six Sigma, Big Data and
Business Analysis, Reporting, Service andCost Optimization,
Predictive Analytics and Modeling, and Solutions Consulting.
Recognition: Outstanding Performance in Analytics, June 2011
Special Projects : Incident and People Volume Review, 2011;
First Contact Resolution and Ticket Volume Review 2012;Incident
Reduction Program, 2012; Global Incident Prevention Program,
2013;Training : Lean Six Sigma Training; Six Sigma Green Belt
Certification
Job Description : Service Desk Technical LeadCompany : Logica
PhilippinesProject : AU National Customer Service CenterPeriod :
January 2010 December 2010Job Specifications : ITIL v3 Incident
Management of support requests and incidents;
Provisioned 1st and 2nd level incident diagnosis and resolution
for client environments, utilizing remote tools;Deployed Desktop
software through Release Management;Provided Network Filesharing,
Account Management and Wintel Server Administration;Maintained and
updated knowledge base in accordance to ITIL Knowledge
Management;Assured proper service delivery of service levels based
on set IT Service Management;
Conducted side-by-side training to newly hired analysts.
Skill Sets : ITIL, Active Directory, Remedy, HTML, Document
Management, Knowledge Management,Incident Management, Problem
Management, Request Fulfillment, Remote Troubleshooting, Training,
SAP
Special Projects:CMMi for Service prepared first and second
phases of service model for AU Service Hub until maturity to level
3.ISO 27001 spearheaded internal audit of PH Service Desk in
compliance to global requirement of Logica.
CertificationITIL v3 Foundations CertifiedRegistration #:
237888446 Validation #: 2020365803
Job Description : Helpdesk Technical Trainer Company : Perimeter
eSecurity PhilippinesPeriod : May 2009 December 2010Job
Specifications : Spearheaded document creation of training manuals
needed for new hire training for Helpdesks;
Conducted new hire and upskill training using traditional
classroom setup and remote training;Created and managed knowledge
base used globally.
Skill Sets : MX records, Cloud Computing, Blackberry Enterprise
Server, Microsoft Exchange 2003 and 2007, WSSSharepoint and Office
Communication Servers, Footprints, Technical Writing, Training
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Job Description : Technical Support Senior Assistant Company :
Dell International Services Philippines, Inc.Period : May 2008 May
2009Job Specifications : Provided an advanced level of diagnosing,
troubleshooting and resolution for complex system through
phones;
Performed manual malicious software removal for North American,
Australian and New Zealand customers;Troubleshot advanced network
configurations and home networking;Sold necessary hardware and
software components to systems that require upgrade;Cascaded
training lead sessions to teams on recent technical, sales and
policy updates.
Award and Certifications: Dell Elite Employee of the Month, July
and October 2008, Dell Certified Systems Expert,Advanced Resolution
Expert Certified
Job Description : Transitions Trainer Company : ICT Marketing
Services, Inc.Period : July 2007 May 2008Job Specifications :
Provided real-time support to trainees upon on board and handled
escalated calls;
Facilitated briefing sessions and new hire trainings;Conducted
remote monitoring and provided immediate coaching;Led uptraining
classes for operations support and advisors;Supervised a group of
200 new hires for a two-week nesting training period endorsing to
operations.
Training/Seminars Attended: TL Internship Program, Training the
Trainer: Adult Learning and Delivery Skills,Leadership Skills
Training 101, New Hire Orientation and English Skills Level 1
Training
Job Description : Windows Vista Subject Matter Expert Company :
eTelecare Global SolutionsPeriod : January 2007 May 2007Job
Specifications : Provided support and training through varied
informational processing activities that supports Windows Vista
needs;
Attempted break/fix and debugs on both portable and desktop
systems;Addressed site issues that may occur with regards to the
implementation of support of the new OS;Escalated the right kind of
issues and creates KB articles.
EDUCATIONAL BACKGROUND
Certificate Courses
Field of Study : Oracle 9i Database Fundamentals I Field of
Study : Oracle 9i SQL with PL/SQLInstitute : Informatics
International College, Inc. Institute : Informatics International
College, Inc.Completion date : November 2005 Completion date :
August 2005
College Degree Awards and Achievements Field of Study : BS
Business Administration Editor-in-chief, Afterglow Yearbook
2006Major : Management Information Systems 2nd Prize Winner of
SMART Print Ad Making Contest 2006Institute : Philippine School of
Business
Administration, Quezon CityPresidential Adviser on Public
Relations and Mass Media, 21st Student
Council SY 05-06Graduation date : April 19, 2006 2-term
President and Choir Master, Business Chorale SY 04-06
2-term Political Party Spokesperson and Treasurer, KPM SY
04-06Layout Editor and Core Group Member, The Paragon School
Publication
High School Institute : Nazareth Christian School of Antipolo
Class Valedictorian Batch 2002 Leadership Awardee SY
2000-2001Graduation date : March 31, 2002 4th Year SC
Representative and Peer Councilor SY 01-02
PERSONAL PARTICULARS
Date of Birth : April 21, 1985 Nationality : FilipinoMarital
Status : Single Height/Weight : 174 cm/70 kg
Interests : singing, fitness, blogging, photographyLanguages :
fluent in both oral and written in English and Filipino
