Advantages Leads to better knowledge Enables better
decisionsMollifies complainantsEncourages others to air their
viewsStrengthen relationshipsIncreases accuracyEnables innovative
solutions
Poor listening
InterruptingBeing selectiveFeeling defensiveListening for a
point of disagreementCriticize delivery/appearance of the
speakerFake attentionTolerate or create distractionsEvade the
difficult
Barriers Content : too much, too little, selectiveSpeaker :
delivery, attitudeMedium : distance and environmentDistractions:
extraneousMind Set: attitudesLanguage: ambiguity,
misinterpretationListening Speed: rate, think timeFeedback :
inappropriate, hasty
Strategies Decide your goals Be aware of your optionsDecide when
to speak and when to listenPlan what to say when you speak focusing
and clarifyingBe Attentive : stop multi-tasking, recap, use body
language
Listening exercise ( CUP-Speaking Effectively) Track 2
1.1.3Listen to a short presentation about a holiday tour company.
Its being delivered to a small group of people who work for an
advertising agency. (i) How clear do you think the presentation is
in terms of content and delivery(ii)Complete the given data
sheet
Listening exercise ( CUP-Speaking Effectively) Track 18
7.1.2Dealing with VisitorsBalazzo : CEO of Flexipak ( a Packaging
Plant / Factory ) in VicenzaWilliams Visitor Listen to their
conversation and complete the description of the company. Listen
again and pick out the expressions used in the contexts mentioned
in the answer sheet.
http://www.youtube.com/watch?v=rIVQRZQ4rkY 4.13W&H company
presentationhttp://www.youtube.com/watch?v=kN1wgKosS8A 4.01How to
write a business plan
