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Advanced Risk Management Seminar 2016Embrace the Future: New customers, New tools, New services 14 & 15 July 2016 Danang, Vietnam
Conference Information
Seminar Swiss Re Advanced Risk Management Seminar 2016 Date Thursday and Friday, 14 & 15 July 2016
Conference venue Hyatt Regency Danang Resort and Spa, Danang, Vietnam
Address: 5 Truong Sa Street, Hoa Hai Ward, Ngu Hanh Son District Danang, Vietnam
Tel: +84 511 398 1234Fax: +84 511 398 1235Email: [email protected]: http://danang.regency.hyatt.com
Map
Conference language English
Dress code Business casual
Welcome message
Dear participant
We are delighted to welcome you to Swiss Re Advanced Risk Management Seminar 2016!
New technology presents opportunities, but also gives rise to new challenges that life insurers need to address. While new technologies help to enhance consumer engagement with life insurance and provide better identification of clients’ needs, life insurers will have to address regulatory challenges and be mindful not to alienate consumers through their use of technology and data analytics.
With the Seminar’s theme this year being “Embrace the Future: New customers, New tools, New services”, we hope to share insights, and exchange views and experience with you on how we can work together as an industry to respond to changes, explore new business opportunities and embrace the future in underwriting and claims practices.
We hope you will have a fruitful day as we come together to network, exchange experience and discuss how we can respond to our future challenges and drive success ahead.
Dr Detloff Rump Chief Underwriter Asia, Life & Health Asia Swiss Re
Grace Wong Regional Head Life & Health Business Management Asia Swiss Re
Programme for Day 1, 14 July 2016
08.00 - 08.30 Registration Reception and Pre-function Area 08.30 - 08.45 Opening Speech Regency Ball Room Dr Detloff Rump, Chief Underwriter Asia, Swiss Re 08.45 - 09.30 New products development & risk management Regency Ball Room – way forward Daisy Ning, Chief Pricing Actuary Asia, Swiss Re 09.30 - 11.00 Considerations & solutions for building a Regency Ball Room resilient ageing Asia Emma Wilkins, Senior Medical Solutions Manager, Swiss Re Sohila Kwan, Senior Accelerator Lead, Swiss Re 11.00 - 11.20 Coffee break Reception and Pre-function Area 11.20 - 12.05 Breakout Session 1- How to break the wall - Regency Ball Room engage new customers with new products in Korea Sujin Park, Head of Underwriting Korea, Swiss Re Breakout Session 2 – The future state of claims: Salon IV+V Portfolio Management Flora Kong, Claims Manager, Swiss Re 12.05 - 13.05 Lunch break Green House 13.05 - 13.50 Evolution of CI products and challenges Regency Ball Room to underwriting Xiao Peng Shen, Underwriting Solutions & Initiatives Manager, Swiss Re 13.50 - 14.35 Breakout Session 1 - Online insurance & Regency Ball Room risk management in China Tracy Yang, Head of Underwriting China, Swiss Re Breakout Session 2 - The changing regulation Salon IV+V landscape & how this affects risk management of claims Veena Kotian, Claims Expert, Swiss Re 14.35 - 14.55 Coffee break Reception and Pre-function Area 14.55 - 15.40 The mystery of our genes - and it is getting Regency Ball Room more exciting! Dr Detloff Rump, Chief Underwriter Asia, Swiss Re 15.40 - 16.25 Vulnerable plaque - New paradigms Regency Ball Room in CAD assessment? Dr Asha Sapre, Medical Consultant, Swiss Re 17.00 - 19.00 Team-building activity 19.30 Gala Dinner
Programme for Day 2, 15 July 2016
08.30 - 09.15 Future trends of early cancer detection: Regency Ball Room What lies ahead for insurance? Dr David Lu, Deputy Regional Chief Medical Officer, Swiss Re 09.15 – 10.15 Panel Discussion - Is the insurance industry Regency Ball Room future ready for new cancer developments? Dr Bei Zhang, Medical Operation, Vice President, Swiss Re Dr Hector Wong, Regional Chief Medical Officer, Swiss Re Jon Lambert,Senior Global Underwriting Consultant, Swiss Re Yommy Chiu, Head Life & Health R&D Asia, Swiss Re Moderator: Teresa To, Head UW Solutions & Initiatives Asia, Swiss Re 10.15 – 11.00 Medical insurance in an evolving healthcare Regency Ball Room landscape Emma Wilkins, Senior Medical Solutions Manager, Swiss Re 11.00 – 11.20 Coffee break Reception and Pre-function Area 11.20 – 12.05 Embracing technology in the underwriting world Zoe Belcher, Head Magnum Asia Pacific, Swiss Re 12.05 – 12.50 Mobile Medical Apps: What’s in it for us? Regency Ball Room Dr Hector Wong, Regional Chief Medical Officer, Swiss Re 12.50 – 13.05 Closing remarks Regency Ball Room Grace Wong, Regional Head Life & Health Business Management Asia, Swiss Re 13:05 Lunch Green House
Speakers’ Biographies
Dr Detloff Rump studied in Germany and Switzerland and graduated with a doctorate in Medicine from the Technical University in Munich. He also holds an MBA from Lingnan University, Hong Kong and a Law Degree from Anglia Ruskin University, UK.
He worked at the German Heart Centre and the Hospital of the Ludwig-Maximilian’s University in Munich.
Detloff joined Munich Reinsurance as Medical Officer in 1989. From 1995 to 2003, he worked as the Chief Underwriter and Chief Medical Officer Australasia in Munich Re’s Sydney office.
Between 2003 and 2008, he was the Regional Chief Underwriter for American International Assurance (AIA), based in Hong Kong.
Detloff Joined General Reinsurance in November 2008, and is responsible for Life Underwriting and Claims across Gen Re’s Asian business units.
Since January 2013, he is the Chief Underwriter Asia, Life & Health at Swiss Re, based in Hong Kong.
Detloff is also a Fellow of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF), a member of the American Academy of Insurance Medicine (AAIM), the Academy of Insurance Medicine in Asia (AIMA), the Australian Life Underwriters and Claims Association (ALUCA) and the Hong Kong Underwriting and Claims Association (HKUCA). He was recently elected to be the President of the International Committee for Insurance Medicine (ICLAM).
Dr Detloff Rump Chief Underwriter Asia, Life & Health Products, Swiss Re
Speakers’ Biographies
Daisy Ning is the Regional Product Actuary for Swiss Re’s Life & Health Products in Asia Pacific. Daisy re-joined Swiss Re in June 2011 and is now responsible for the Pricing functions in Asia, including Australia and New Zealand.
Prior to joining Swiss Re, Daisy was the Chief Pricing Actuary of RGA Reinsurance Company, where she oversaw the pricing of all reinsurance transactions for RGA in Hong Kong and Southeast Asia.
Before RGA, Daisy was Consulting Actuary at Watson Wyatt Insurance Consulting Limited, where she assisted in numerous mergers and acquisitions, appraising embedded value, raising capital, and is involved in bancassurance business planning, strategy review and market research, product development and pricing projects for global and domestic insurance companies in Asia Pacific.
Daisy began her actuarial career with Swiss Re, holding posts in the fields of actuarial pricing, equity analysis, financial reinsurance and client management. Following this, she also served as Marketing Actuary at Sun Life Financial’s Asia regional office.
Daisy received her Bachelor of Mathematics degree in actuarial science and statistics from the University of Waterloo, Canada, and became a Fellow of the Society of Actuaries in 2003.
Daisy Ning Chief Pricing Actuary Asia, Life & Health Products, Swiss Re
Sohila Kwan joined Swiss Re in May 2014 to drive product innovation across Asia, focusing on the areas of life and health. In 2016, she took on a new role in the newly formed Accelerator Group to spearhead the building, testing and execution of innovative, sustainable and scalable initiatives for life and health in Asia to support the industry to be future-ready.
Sohila started her career pricing in the Australian group insurance market with AXA Australia. She then moved to the Asia reinsurance market with RGA, as Product Actuary for Korea and then as Regional Product Actuary for SEA and Greater China.
Sohila was born, raised and educated in Australia. She holds a Bachelor of Commerce and a Bachelor of Law from the University of Melbourne and is a Fellow of the Institute of Actuaries Australia. Sohila is currently based in Hong Kong.
Sujin Park is the Head of Underwriting in Korea within Swiss Re’s Life & Health business. She provides underwriting, consulting and training services to treaty clients in Korea. She is involved in various regional and global projects, such as the development of global cancer-only product underwriting philosophy and the revision of Swiss Re’s medical reimbursement guidelines.
Prior to joining Swiss Re in December 2007, Sujin worked in Prudential of Korea for five years in the underwriting department. She studied at Ewha Women’s University and has a Master’s degree in the Fellow of Life Management Institute (FLMI) and the Fellow Academy of Life Underwriting (FALU).
Sohila Kwan Senior Accelerator Lead Accelerator Group Asia, Swiss Re
Sujin Park Head of Underwriting Korea Life & Health Products, Swiss Re
Speakers’ Biographies
Flora Kong is the Claims Manager and Team Leader for Greater China, Japan and Korea. In her current role, she is responsible for promoting best practices in claims operation and implementing portfolio-directed claims management services. Flora is also heavily involved in product development and various risk management projects across the region.
Having joined Swiss Re is 2011, Flora started her career as a non-life underwriter in the US before switching to the Life and Health sector when she moved back to Hong Kong in 2009.
Flora holds a Bachelor of Arts degree in Molecular Cell Biology from the University of California, Berkeley. She is also a Fellow of the Life Management Institute.
Xiao Peng Shen is the Underwriting Solutions & Initiatives Manager at Swiss Re. He started his career in Life & Health underwriting in a well-known company in 1999. After which, he joined a reinsurer as the Senior Underwriting Manager in China and engaged in underwriting management and research.
Having joined Swiss Re in April 2012, Xiao Peng was later appointed as Head of Underwriting and Chief Operational Consultant of Life & Health in Swiss Re China. He was then seconded to Swiss Re Asia in his current role as Underwriting Solutions & Initiatives Manager.
Before starting his career in underwriting, Xiao Peng was a surgeon doctor in a tertiary hospital for two years. He obtained his Bachelor’s degree in Clinic Medicine from Southeast University and holds an MBA from Nanjing University. He is also a Fellow of the Association of Home Office Underwriters (AHOU) and is the winner of the Charles A Will Award in 2011.
Flora Kong Claims Manager, Life & Health Business Management, Swiss Re
Xiao Peng Shen Underwriting Solutions & Initiatives Manager, Life & Health Products, Swiss Re
Dr Tracy Yang is the Head of Life & Health Underwriting China since January 2016. She is responsible for all underwriting related issues in China and provides underwriting services to the Chinese clients.
Tracy has 20 years of life and health insurance underwriting and claim experience in China. Before joining Swiss Re, she worked in Ping An Life as a Junior Underwriter and rose in her career to become its Chief Underwriter of Group Health Business. She was also in Hannover Re as the Chief Underwriter and Cigna Global Health Benefit as the Asia Pacific Region Underwriting Director.
Veena Kotian is a Claims Expert with the Life & Health Business Management at Swiss Re. In her role, she supports case related claims services, client training, audits, product development support and innovation, risk management practices and review, trainings, client audits and product development for all the Life & Health clients of Swiss Re in India and Sri Lanka.
Veena has over 15 years of experience in Life & Health Insurance. She joined Swiss Re in 2008 as a Claims Expert and was responsible for the L&H Business Management activities in India & Sri Lanka. Prior to that, she worked for few direct insurance companies in the claims management area, underwriting and group operations, and was instrumental in setting up the claims department for the companies.
Veena holds an MBA in Marketing, and is a Fellow at the Life Management Institute (FLMI) from LOMA & Associate from the Insurance Institute of India.
Tracy Yang Head of Underwriting China, Life & Health Products, Swiss Re
Veena Kotian Claims Expert, Life & Health Business Management, Swiss Re
Speakers’ Biographies
Dr Asha Sapre is a Medical Consultant for Swiss Re in India since 2004. In her role, she provides case-related Underwriting and Claims services and Medical Underwriting related training to internal staff and external clients. An integral part of the Life and Health Medical Officers Team for Asia, she brings extensive practical experience in clinical medicine. Asha is also actively involved in Products related work and in delivering Evidence Based Ratings projects.
Asha completed her M.D. (Internal Medicine) from the University of Mumbai. She is also an Associate of the Insurance Institute of India.
Dr David Lu joined Swiss Re in January 2013 as the Deputy Regional Chief Medical Officer of Asia. He is mainly responsible for the Greater China region, including China, Hong Kong, Taiwan and Japan. He contributed extensively in medical indemnity products development, from guidelines review to clients support.
Prior to joining Swiss Re, David was the Head of Medical Underwriting and Medical Consultant for Bupa in Hong Kong. He mainly worked on risk management for medical reimbursement schemes including underwriting, preauthorisation and claim controls, provider management, chronic disease management, patient reported outcome measurements and new technology appraisal, and clinical governance programmes.
David is an orthopedic surgeon. He received his Bachelor’s degree at Beijing Medical University and his PhD degree at Hokkaido University in Japan. He has written extensively on his research areas and was the Best Paper winner in 2001 SICOT in Paris, and the 2009 SPINE Young Investigator Research Award winner.
Dr Asha Sapre Medical Consultant, Life & Health Products, Swiss Re
Dr David Lu Deputy Regional Chief Medical Officer, Life & Health Products, Swiss Re
Dr Bei Zhang is a Physician (Oncology Specialist) with significant experience in healthcare informatics, medical marketing and medical business development. In her current role with Swiss Re, Bei is primarily engaged in medical product development, claims management, Third Party Administration (TPA) selection and administration, and claims data analytics.
Prior to joining Swiss Re, she was working with WellPoint Insurance China Company as Head of Account Management and Medical Consultant in operation. Bei graduated from Fu Dan University Medical College, and has a Master’s Degree from the University of Curtin, Western Australia. She also obtained the Masters of Business Administration from the University of Hong Kong.
Jon Lambert is a Senior Global Underwriting Consultant, Life & Health Products at Swiss Re. He is responsible for Swiss Re’s global underwriting philosophy and is involved in Swiss Re’s Fair Risk Assessment initiative which provides global support to Swiss Re teams and liaises with stakeholders in relation to areas of regulation or legislation that could impact insurers’ ability to underwrite, which covers various areas including anti-discrimination, as well as genetics.
Jon manages Swiss Re’s L&H underwriting governance and has been closely involved in the HIV reviews undertaken globally, for Life Guide. He is a Fellow of the Chartered Insurance Institute, a Chartered Insurer and a Member of the UK Association of British Insurers Genetics Panel.
Jon joined the Life and Health Products Centre in the Underwriting team at Swiss Re, from GE Insurance Solutions in June 2006, having previously worked for Canada Life and Manulife. He has been working in life and health underwriting for over 25 years and holds a Diploma in Medical Underwriting from the Assurance Medical Society.
Dr Bei Zhang Medical Operation, Vice President, Life & Health Products, Swiss Re
Jon Lambert Senior Global Underwriting Consultant, Life & Health Products, Swiss Re
Speakers’ Biographies
Yommy Chiu is the Head of Life & Health R&D Asia at Swiss Re. Since joining Swiss Re in 2013 as a Research Specialist, Yommy has been involved with not only the modeling of pandemics, but changes in the landscape of cardiovascular and metabolic diseases in high growth markets such as Brazil and China, the better understanding of trends in population health and mortality, and the impact of technology and medical advances.
In 2015, Yommy joined the Behavioral Research Unit in Swiss Re, bringing insights from behavioral economics into the world of insurance to better understand and predict customer behavior. Through the means of live field tests with clients around the globe, she is helping to improve outcomes in the fields of underwriting, sales, retention and claims.
At present, one of Yommy’s area of focus is in trying to understand the current and future cancer trends and drivers in Asia.
Teresa To is the Head of Underwriting Solutions & Initiatives Asia at Swiss Re. Since her appointment in July 2015, her key responsibilities include overseeing underwriting philosophy and governance, risk appetite and new product ideas, facilitating the local teams for underwriting innovations, and also internal learning and development of Swiss Re’s underwriting community.
Having joined Swiss Re in 2004, Teresa was the Senior Underwriting Consultant for Hong Kong and Taiwan from 2004 – 2009. She was then promoted to Head of Underwriting Hong Kong, Taiwan and SEA in 2011, and moved to a regional role as Deputy Chief Underwriter Asia in 2013.
Teresa started her underwriting career with AIA (B) Hong Kong. Prior to joining Swiss Re, Teresa was the Assistant Manager overseeing Life and Health underwriting operations. She holds a Bachelor of Science (Hons) in Nutrition from the University of Tennessee, Knoxville and is a Fellow at the Life Management Institute and the Academy of Life Underwriting.
Teresa To Head UnderwritingSolutions & Initiatives Asia,Life & Health Products,Swiss Re
Yommy Chiu Head, Life & Health R&D Asia, Population Risk & Data Analytics R&D, Swiss Re
Emma Wilkins is the Senior Medical Solutions Manager for the Asia region at Swiss Re. She is responsible for the development and execution of Swiss Re’s medical strategy for Medical products and propositions.
Emma has 25 years operational and technical Life, Health and Medical insurance industry experience gained from the UK, South Africa and Greece. She has been working across the Asia region for the last four-and-a-half years, two of which she spent as the Strategic Claims Lead for a major direct office. Emma brings with her not only strong technical abilities, but also a client and consumer view of healthcare business.
Emma also has a keen interest in health and wellness intervention strategies, as well as managed care concepts, and how these can be applied in Asia with her more recent focus being on the ageing population and care solutions for this sector.
Zoe is the Head of Magnum for Asia Pacific at Swiss Re, where she looks after Swiss Re’s automated risk assessment engine. She is currently rolling out the next generation in automated risk assessment technology – Magnum PURE and is exploring the future possibilities of risk assessment and how this can be used with Big Data, behavioral economics and predictive analytics.
Prior to joining Swiss Re in 2014, Zoe was in a similar position with another reinsurer for five years. She also held a number of senior leadership roles in primary insurance in the IT and underwriting environments previously. Zoe enjoys guiding companies to take the step into automation and has been able to ensure that the journey they embark on is an informed one, aligned with their strategic goals.
Emma Wilkins Senior Medical Solutions Manager, Solution Groups, Life & Health Asia, Swiss Re
Zoe Belcher Head of Magnum Asia Pacific, Life & Health Products, Swiss Re
Speakers’ Biographies
Dr Hector Wong joined Swiss Re as Chief Medical Officer (CMO) for Asia in April 2015, after ten years with various insurance companies in New Zealand.
Prior to joining Swiss Re, Hector was the Underwriting Training Manager and Chief Medical Officer of OnePath Life, the insurance division of Australia’s ANZ bank. He brings with him, extensive experience in underwriting guidelines development, claims review, product enhancement and quality assurance, as well as familiarity with the CMO role, having provided CMO support for the OnePath Life team in New Zealand.
Before moving to New Zealand, Hector worked as Medical Director of AXA in Hong Kong. He graduated from the University of Hong Kong, specialising in internal medicine and is a member of the Royal College of Physicians in the UK.
Grace Wong is the Regional Head of Life & Health Business Management Asia in Swiss Re. Based in Hong Kong, she is responsible for managing the in force business operations for Swiss Re’s life and health portfolios, together with her team of actuarial, accounting and claims management professionals across Asia-Pacific.
Prior to her current role, Grace was Swiss Re’s Chief Risk Officer for Reinsurance Asia since April 2012. Before relocating to Asia in 2012, Grace led the Life & Health Actuarial Control function managing the economic valuation process at Swiss Re’s corporate centre in Zurich, Switzerland.
Before joining Swiss Re in 2006, Grace had held actuarial and risk management positions mostly in the primary life insurance sector in Canada, Japan and the US. In Japan, as the head of the Actuarial and Risk department of a newly acquired life insurance company, Grace was responsible for setting up the risk governance process and actuarial reporting infrastructure.
Dr Hector Wong Regional Chief Medical Officer, Life & Health Products, Swiss Re
Grace Wong Regional Head Life & Health Business Management Asia, Life & Health Business Management, Swiss Re
Organising Committee members
Akshay Kulkarni UnderwriterLife & Health ProductsSwiss Reinsurance Company LtdSingapore BranchDirect: +65 6232 [email protected]
Reshma Olivera Senior UnderwriterLife & Health ProductsSwiss Reinsurance Company LtdAustralia BranchDirect: +61 2 8295 [email protected]
Ann Fung Medical Claims SpecialistMedical OperationsSwiss Reinsurance Company LtdHong Kong BranchDirect: +852 2277 5272Email: [email protected]
Esther Cho UnderwriterLife & Health ProductsSwiss Reinsurance Company LtdHong Kong BranchDirect: +852 2277 5127Email: [email protected]
Farooque Ahmed Senior UnderwriterLife & Health ProductsSwiss Reinsurance Company LtdSingapore Branch Direct: +65 6232 3318 Email: [email protected]
Justine Tan Claims ManagerLife & Health Business ManagementSwiss Reinsurance Company LtdSingapore BranchDirect: +65 6232 3494Email: [email protected]
Sunae Kim Senior UnderwriterLife & Health ProductsSwiss Reinsurance Company LtdKorea BranchDirect: +82 2 397 [email protected]
Tomohiko Furushima UnderwriterLife & Health ProductsSwiss Reinsurance Company LtdJapan BranchDirect: +81 3 5219 7853Email: [email protected]
Grace Piao Senior UnderwriterLife & Health ProductsSwiss Reinsurance Company LtdBeijing BranchDirect: +86 10 6563 8547Email: [email protected]
Xiao Jie Zhang UnderwriterLife & Health ProductsSwiss Reinsurance Company LtdBeijing BranchDirect: +86 10 6563 8509Email: [email protected]
Sonal Bagul Life Guide Medical OfficerLife & Health ProductsSwiss Reinsurance Company LtdSingapore BranchDirect: +65 6232 3542Email: [email protected]
Getting around the hotel
Floor plan - Level 2
Floor plan - Level 1
About Danang
Vietnam’s third largest city Climate: Tropical monsoon climate ranging from 19 degrees to 34 degrees
Getting to Hyatt Regency Danang Resort and Spa
For airport transfer to and from the hotel, you may wish to consider the following options: (1) By Taxi Around USD12 - 15 per trip Trip takes approximately 15 minutes
(2) By Limousine (about 15 minutes)
Vehicle Airport transfer (1 way) Capacity (including luggage)7 seats USD52 Net 4 pax16 seats USD75 Net 5 -12 pax25 seats USD80 Net 12 -17 pax35 seats USD87 Net 35 pax45 seats USD92 Net 45 pax
Location
Swiss Reinsurance Company Ltd Singapore Branch 12 Marina View #16-01 Asia Square Tower 2 Singapore 018961
Telephone +65 6532 2161 www.swissre.com
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