s i g n a l i n t e g r i t y s e r v i c e i n t e g r i t y r e m o t e m o n i t o r i n g

Ref: PPN30164

Copyright © 2008 Pixelmetrix Corporation. All rights reserved.

All other products or service marks are the property of their respective owners.

Preventive Monitoring, DVStation, DVStation-Remote, DVStation-Pod, DVStation-IP3, DVStation Mini, DVStor,

DVStorIP, DVStorIP-Gen, DVShift, DVProbe-C, DPI Auditor, EndGame and VISUALmpeg are trademarks of Pixelmetrix

Corporation.

Distributor Contact

Pixelmetrix Corporation

www.pixelmetrix.com

The Americas10097 Cleary BoulevardSuite 114 Fort LauderdaleFlorida 33324 USATel: +1 954 472 5445Fax: +1 212 671 1549

Asia Pacific31 Kaki Bukit Road 3#07-03 TechlinkSingapore 417 818Tel: +65 6547 4935Fax: +65 6547 4945

EuropeMoosstrasse 6CH 5443 NiederrohrdorfSwitzerlandTel: +41 56641 0317Fax: +41 56500 0161

• Complete RF, SDI and DVB HeadendMonitoring

• Content Monitoring includes Freeze, Blackoutand Audio Loss Detection

• Remote Site Monitoring and Troubleshooting

• True User Experience Monitoring (STB Agent)

• Open Architecture for OSS/BSS integration

• Strong Help Desk Solution

• Powerful and Flexible Reporting

Help Desk

Having a quick response, user-friendly help desk application is vital. Constantly monitoring theconsumer experience allows the help desk to isolate IPTV service delivery issues and validate objectivelycustomer service delivery complaints. Besides, it correlates consumer experience to network performance.With Pixelmetrix DVAgent™, a detailed STB information query gives an in-depth view into the endusers’ setup.

Neighborhood Status

IssueReports

SubscriberAccountInformation

Subscriber STB Details

Specifications

• EndGame™ core (IPTV Service Dashboard and Help Desk) is available for Unix, Linux and Windowsbased operating systems

• All DVStation family probes are supported

• Northbound Interface to OSS/NMS systems via SNMP

• DVAgent™ supported on STBs running VxWorks, WinCE, Linux O/S and other operating systems

• Help Desk integration via ODBC and supported on Oracle and MySQL

• ETSI TR101 290

• TR-069 & WT-135 Compliant

Features

Advanced Trend Reporting

Advanced trend reporting through regular reportingallows correlating faults to customer retention. Itenables the operator to optimize their networkand capacity planning. Furthermore, it helps tofind time-related network issues.

s i g n a l i n t e g r i t y s e r v i c e i n t e g r i t y r e m o t e m o n i t o r i n g

IPTV Challenge

The Internet has changed the world and theunderlying IP network technology is probably themost deployed communication technology today.No wonder more and more classical communicationsapplications such as telephony and now videodelivery are being deployed on these IP networks.However, IP networks have not been designed withthese applications in mind, and this brings somereal challenges to the implementation and operationof IP-based Television and Video distribution. Thestandard for television quality is set high, and toreach consumer satisfaction with TV over DSL basedsolutions and elaborate quality assurance,monitoring and alarm systems are needed.

Today, even if operators are aware that theyencounter quality issues, they struggle withdetecting the root cause of the problem. Today’shelp desk for TV over DSL services is lacking thetools to truly assess the situation at a customer’ssite, and they face difficulties providing ‘useful’help services. A powerful End-to-End qualitymonitoring solution is required to enable fast,customer-centric fault isolation and performancemonitoring for proactive quality management.Pixelmetrix EndGame™ is the only solution thataddresses all these requirements in an efficient,easy to integrate and flexible manner.

EndGame™

EndGame™ is Pixelmetrix End-to-End quality assurance architecture that provides QoS/QoE monitoringat all points along the content delivery chain: from the Headend, to the Network and to the End User(STB). The EndGame™ architecture aligns directly with current work underway within the ITU-T, whichdivides IPTV into multiple ‘domains’ and goes on to define what kind of monitoring is required withineach domain. This makes EndGame™ the truly End-to-End monitoring architecture.

Via a server-based information and alarmconsolidation suite, an effective, complete andeasy to use End-to-End quality management solutionis provided. Open interfacing with OSS/BSS aswell as third party equipment provides flexibilityand protects your investment. PixelmetrixEndGame™ provides key performance indexes andalso aggregates the information into useful customerand service-centric intelligence – makingtroubleshooting easy.

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BroadcastVideo

Requirement

TypicalNetwork

Today?

ITU-T Y.1541Voice/Data

w w w . p i x e l m e t r i x . c o m

IPTV Challenge: EndGameTM

Spearheading the IP Evolution

What happened? Is that a goal or a miss?

Network Performance for Video

EndGameTM

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Monitoring Parameter

RF Integrity

Meta Data (Parental Control/EPG/Subtitles

Packet Loss & Jitter

Transport Stream (TR 101 290)

Video/Audio Bandwidth

IGMP Join/Leave Time

Channel Zap Time

Channel Line-Up Verification

Available Bandwidth

Video Quality, Freeze, Blackout

A

Audio Quality, loss, Presence

Video On Demand Request Performance

*Applies to IP contribution only

B EC D

Yes

Yes

Yes*

Priority 1, 2, 3

Yes

Yes

No

Yes

Yes

No

Yes

Priority 1, 2

Yes

Yes

No

Yes

Yes

No

Yes

Priority 1

Yes

Yes

No

No

Yes

Priority 1

Yes

No

No

Yes

Priority 1

Yes

Yes

Yes

Yes

Domain

Yes

Yes

Yes

No

Yes

YesNo

No

Yes

IP Backbone and Aggregation Network Surveillance

The DVStation-IP3 is Pixelmetrix video over IP solution for Headend output assurance. It monitors andtriggers alarms on Key Performance Indicators such as Media Delivery Index (MDI), ETSI TR 101 290Transport stream checks as well as bandwidth by stream, for every stream on the network. The easyto use IP Commander™ user interface enables the operator to drill down into a particular stream,analyze and troubleshoot in detail. The remote service view and online content validation allow usersto validate the correctness of content on the pipe.

EndGame™ Components

Headend Monitoring

DVStation is Pixelmetrix market leading digitalsatellite, terrestrial and digital video base band(SDI) monitoring platform. DVStation-IP3 addressesall the needs at the IPTV headend. Installed andestablished in every major television distributionnetwork all over the world, DVStation, with featuressuch as On-air Content Validation (OCV), all-channelfreeze, blackout and audio loss detection as wellas full SNMP support, is the right choice for everyIPTV headend monitoring. For further information,please refer to the DVStation and DVStation-IP3

datasheets.

Domain A Domain CDomain B Domain EDomain D

DVAgent™

Monitoring within the Set Top Box Agent, the pointclosest to the eyes and ears of the viewer, is thebest way to provide true end user monitoring.Occupying an ultra-small footprint, DVAgent™ isbuilt upon the latest technologies enabling superiorvisibility with minimal resources.

Real-Time IPTV Service Dashboard

The service dashboard visualizes the running services on the network. A real-time IPTV service monitorgives you the opportunity to proactively isolate and detect faults. At a glance, the service viewprovides information on where in the network, whether at the headend, in a particular region orwhether only a single end user is experiencing problems. The service view provides a one-view displayof the program channel performance throughout the entire network. The timeline view gives immediateinformation on the persistence of the problem.

Without any interaction, operators can isolate the root cause of a problem on a Go/No-Go basis. Ifthey want to do in-depth analysis of the problem, a simple click on the appropriate field in thegraphical user interface provides access to the screen at the particular node.

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Intelligent Data Consolidation

A proficient, user-friendly customer care application is a must in today’s complex service distributionecosystem. In order to isolate the root of a problem, having performance data of different pointsnetwork is a requirement. Most importantly, however, is to bring the data to a centralized point andinterpret the data into useful service and customer-oriented information. The more intelligent theinformation representation and consolidation, the faster the response, rather than losing time interpretingdata bits. Efficient Root Cause Analysis becomes a question of how information is presented, and isthe base of fixing a problem the fastest way possible. Even more, good information representationallows proactive interference before quality at the end user is jeopardized.

The core of the EndGame™ solution consolidates monitored quality of experience data into customer-centric information. EndGame™ provides integration with operators’ OSS/BSS, and therefore enablespowerful customer-centric help desk integration. Objective validation of consumer service complaintsbecomes possible, resulting in a more professional and effective help desk. The consolidation of allsubscribers’ performance data allows putting customer service complaints into a larger networkperspective and escalating a customer service issue in a much more focused manner. Unnecessarytruck rolls are removed and customer satisfaction is raised.

Go Go No-Go

HeadendNetwork STB

End User Monitoring

Constantly monitoring the consumer experienceallows customer care to isolate IPTV service deliveryissues before they are faced with dissatisfiedcustomers. Residing in the Set Top Box (STB), thePixelmetrix DVAgent™ provides a detailed querythat gives an in-depth view into the end-user’sexperience, allowing problem validation beforetroubleshooting begins. With real-timemeasurements of the individual’s quality ofexperience (QoE), problems are identified andfinally resolved in the timeliest manner.

DVAgent™ monitors quality parameters such asETSI TR101 290, STB CPU/Memory usage,Video/Audio impairments, EPG clock drifts andchannel join times. Thanks to its very smallfootprint, DVAgent™ can be implemented intoalmost every STB. Reference implementations areavailable on Windows CE, VxWorks as well as Linux,and adaptation of DVAgent™ to a customer’s STBis part of the offering.