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Advancing Productivity, Innovation, and Competitive Success
Favorite Six Sigma Tool
Debra Hansford, CPIM, CIRM, CSCP
APICS - Florida West CoastSME - Florida Suncoast
Advancing Productivity, Innovation, and Competitive Success
Welcome!
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Advancing Productivity, Innovation, and Competitive Success
Objective
As a group, we will conduct a five why session and discuss business situations when this may be helpful.
Addition to our toolbox!
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Advancing Productivity, Innovation, and Competitive Success
Survey 1
Black belts?
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Advancing Productivity, Innovation, and Competitive Success
Survey 2
Six-Sigma so who brought calculators tonight?
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Advancing Productivity, Innovation, and Competitive Success
Complicated Equations
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Advancing Productivity, Innovation, and Competitive Success
Definition of Six Sigma
A methodology that furnishes tools for the improvement of business processes. The intent is to decrease process variation and improve product quality.
source: www.apics.org
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Advancing Productivity, Innovation, and Competitive Success
Six-Sigma Tools to ID Variation
Pareto charts
Cause and effect matrix
Fishbone
5 Why
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Advancing Productivity, Innovation, and Competitive Success
Why Five Whys
Yes, this is actually a six sigma tool that you don't need to have a calculator and memorize formulas!
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Advancing Productivity, Innovation, and Competitive Success
Why Do Kids Ask Why?
Something different caught their eye!
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Advancing Productivity, Innovation, and Competitive Success
Why Do Kids Ask Why?
What do you see?
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Advancing Productivity, Innovation, and Competitive Success
Possible Answers
Two types of clouds – cirrus and cumulus
High level cloud – up to 7 miles
Multilevel – 1 to 4 miles
Formed by ice crystals
Do they care?
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Advancing Productivity, Innovation, and Competitive Success
What Do We Know?
Warm day and tomorrow will be the same unless another type of cloud forms.
Next day… test your theory!
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Advancing Productivity, Innovation, and Competitive Success
What Happened?
Preparation and observation!
They were involved … WIIFT
We earned their trust!
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Advancing Productivity, Innovation, and Competitive Success
How Does Apply to Our Business?
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Advancing Productivity, Innovation, and Competitive Success
ID a Six-Sigma “Opportunity”
Improve business process
Reduce variation
Team effort
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Advancing Productivity, Innovation, and Competitive Success
Variation“ … thinking about a potential cause down to the root level.”
source: Lean Six Sigma Toolbook, by George, Rowlands, Price, Maxey
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Advancing Productivity, Innovation, and Competitive Success
Root Characteristics
Underground
Not easy to identify
Easy to ignore
Dirty
May spread
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Advancing Productivity, Innovation, and Competitive Success
How Do You Know You Found It?
1. Controllable activity
2. Cause and effect
3. Test
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Advancing Productivity, Innovation, and Competitive Success
Tips
Understand the difference in the what and the how
Keep digging
Listen
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Advancing Productivity, Innovation, and Competitive Success
Case Study
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Advancing Productivity, Innovation, and Competitive Success
Case Study Summary
1. Controllable activity
2. Cause and effect
3. Tested
Preparation and observation!
They were involved … WIIFT
We earned their trust!
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Advancing Productivity, Innovation, and Competitive Success
Group Five Why
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Advancing Productivity, Innovation, and Competitive Success
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Advancing Productivity, Innovation, and Competitive Success
Your Business Situations
Inventory accuracy
Quality
Processes
Supplier performance
Other ideas?25
Advancing Productivity, Innovation, and Competitive Success
Objective
As a group, we will conduct a five why session and discuss business situations when this may be helpful.
Addition to our toolbox!
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Advancing Productivity, Innovation, and Competitive Success
Thank – You!
Has the seed been planted for you to start
digging?
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