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Cleveland State University College of Liberal Arts and Social Sciences (CLASS)

Advising Center Academic Annual Report 2010 – 2011

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Transfer guides for Cuyahoga, Lorain County and Lakeland Community Colleges have been updated to include specific CLASS information for various CLASS majors. This is of assistance not only to transfer students coming to CSU from these institutions, but also to advisors at these local community colleges. These transfer guides are available on-line at http://www.csuohio.edu/admissions/transfer/credits/guides/.

The Advising Center is now offering expanded walk-in hours each weekday throughout the semester. Walk-in availability totals 28 hours each week for students to take advantage of advising assistance.

Additional weeks of walk ins were added prior to the beginning of each semester. This compliments the Office of the Registrar’s calendar for allowable add and drop times.

All CLASS advisors are now housed in the Advising Center located in the Chester Building, room 279. This ensures continuity of advising documentation as all files are now housed in one location, and the ability for full advising coverage should an advisor be out of the office.

The Advising Center has been working with the Interim VP for Enrollment Services in the University wide Graduation Challenge. Graduation goals have been set for the cohorts of first-time, full-time freshmen for the academic years 2005, 2006 and 2007. CLASS graduation rates, including projected graduates who have submitted graduation applications, have been met and have surpassed set goals for both the 2005 and 2006 cohorts. The Center is currently working on outreach to the 2007 cohort in order to meet the 6 year graduation goal.

Fall semester 2010 saw the kick off of the CLASS Peer to Peer (P2P) Mentoring Program. Twenty upper-class CLASS students were paired with one or two incoming freshmen. Mentors worked with mentees to ensure a smooth transition from high school to college. Assistance was provided in the areas of time management, study skills, and introduction to university groups and clubs. Participants also spent recreational time together bonding over coffee, attending CSU sporting and theatre events as well as visiting the CSU Art Gallery. The P2P program continued into spring semester with fourteen mentors matched with second semester freshmen. Mentors continued to work with mentees, acclimating them in the processes of advising, tutoring, workshops and CampusNet. The program culminated in a year-end reception with Dean Sadlek addressing the group as well as Dr. Martin Plax, Political Science Department, whose idea of creating a mentoring activity led to the creation of the P2P CLASS program. Upon completion of the pilot program, we surveyed both mentor and mentee participants for various feedback. Here are a few of the comments that were submitted:

• I really enjoyed the program. My mentee was/is amazing and is definitely going to do wonderful things both in her college career and in life as a whole. Meeting her was the best part of the program. She introduced me to new people and interesting perspectives

Peer to

Peer M

ento

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CLASS Advising Center’s Year End-Repor t

HighlightsAcademic Year 2010–2011

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Table of ContentsAcademic Year 2010-2011 Highlights 2

CLASS Advising Team 5

2010-2011 Center’s Usage Report 6 CLASS Advising Center Historical Usage Data

CLASS Academic Standards 7 CLASS Petition Report (meetings)

CLASS Petition Action and Outcomes 8 CLASS Probation and Dismissal Review

CLASS Dean’s List 9 CLASS Valedictorians University Petitions (meetings)

University Petition Action and Outcomes 10

Walk-in Tracking 11 Internal College to College Transfers Processed

Orientation Season 12

Appointment Plus Statistics 13 Advisor Alert Tracking and Outreach Midterm Exams and Outreach

Advising Survey 14

Advising Centerp 216.687.5040 | f 216.687.5164

class.advising@csuohio.eduwww.csuohio.edu/class/advising/

CLICKHERE!

Sc

hedule your APPOINTMENT with your CLASS Adv

isor!

To schedule an appointment online visit www.csuohio.edu/clas

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isin

g/

that I did not have previously. I also liked meeting other mentors and mentees in the social events. In addition, having a mentee caused me to become more knowledgeable about the campus and CSU community as a whole. Thus this program encouraged me to learn more, network more often and to make me more knowledgeable overall.

• The most helpful aspect of this program was the support I received from the administrators of P2P. When I needed suggestions they were there to be my sounding board and offer suggestions.

• I loved the P2P get togethers at the end of the semesters because I got to see faces and also the wonderful people over the program. They are so nice, caring, motivating and inspiring.

• My favorite part of the program was meeting my mentee and that the relationship was not one sided-we helped one another throughout the year.

Orientation season for the upcoming fall 2011 semester was revised by the Interim VP of Enrollment Services. The Center’s staff participated in the reduced total of 8 freshmen programs (as opposed to the 24 dates the previous year). With the condensed dates, the Center worked with the Director of University Advising to assist with the creation of the block schedules for Freshman Foundations, and varying time and date schedules for the majority of CLASS majors. This provided assistance to the auxiliary advisors assisting with registration due to the large number of orientation participants. Special thanks go out to volunteer CLASS auxiliary advisors Elizabeth Lehfeldt, Paul Aspelin and Rodger Govea.

The CLASS Advising Center assisted the College of Sciences and Health Professions Advising Center with their preparation for the new medical partnership NEOMED. The structure of the baccalaureate/MD program is such that ANY undergraduate degree program at CSU, along with specified NEOMED prerequisites and a concentration of courses related to Urban Health will allow a student to pursue the MD program. CLASS assisted in mapping curriculum for three CLASS majors: Communication, English, and Sociology. The goal is to move more students into the graduate medical program with undergraduate liberal arts and social science degrees.

CLASS advisors participated in numerous recruitment, admission, advising and university events. Advisors provided college information not only at the community college events, but also at Weeks of Welcome, Fall Visit Day, Spring Open House and Junior Visit Day. CLASS advisors also participated in advising being offered on the first and third Saturday of every month.

Michelle Chinoda, advisor, was honored with a Certificate of Appreciation at the 21st Annual AHANA Program Recognition Dinner. Michelle was also recognized during the spring semester Learning Communities Luncheon for her dedication and assistance to the Learning Communities activities and students. Kudos to Michelle!

Rose Begalla, advisor, was the recipient of 2010 CLASS Engaged Service Award for Staff. Rose was selected for this honor by a CLASS committee to highlight her collegiality, leadership and the respect she has earned by CLASS administrators, faculty and staff. Congratulations to Rose!

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CLASS advisors work on a caseload basis that

assigns majors to a specific advisor. By doing

this, advisors become more embedded and

knowledgeable in their assigned majors in order

to facilitate communication between the Advising

Center and the department as well as become

a liaison for students to their home department.

Even with assigned caseloads, all CLASS advisors

are cross-trained to ensure advising can be done

with any CLASS student.

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Rose Begalla, M.A. Caseload includes: Black Studies, English, Modern Languages, Religious Studies and undecided (last names L-Z)

Michelle Chinoda, Ph.D. Caseload includes: Criminology, Social Work and Sociology

Sandra Ezekiel, Ph.D. Caseload includes: Communication, Communication Management, Film & Digital Media and Journalism and Promotional Communication

Michele Lieberth, M.A. Caseload includes: Anthropology, Theatre & Dance, Economics, International Relations, Linguistics, Philosophy, Political Science, Social Science, undecided (last names A-K) and Women’s Studies

Stephanie Triplett, M.A. Caseload includes: Art, Classical and Medieval Studies, History, Liberal Studies, Music and Social Studies

Michelle Knapik, Ed.S. Assistant Director, CLASS Undergraduate Programs

Jeanatta Brown, B.A. CLASS Advising Center Secretary

Graduate Intern: Brandi Blannkenship, spring 2011

Designer: Lesley Lang

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2010 – 2011 Center’s Usage ReportThe CLASS Advising Center continues to track data as it pertains to the work being done within the Center. Data will be used to track the growth of the Center as well as identify areas in which we can improve student knowledge of our services.

Student Appointments Summer 2010 1434 Fall 2010 1557 Spring 2011 2380 Total student appointments 5371

Drop-by Traffic Summer 2010 597 Fall 2010 526 Spring 2011 848 Total Drop-by Traffic 1971

Student Computer Usage Summer 2010 176 Fall 2010 427 Spring 2011 698 Total Computer Usage 1301

Incoming Calls Summer 2010 1542 Fall 2010 678 Spring 2011 2104 Total Incoming Calls 4324

Outgoing Calls Summer 2010 1800 Fall 2010 2703 Spring 2011 3035 Total Outgoing calls 7538

CLASS Advising Center Historical Usage Data

2007

–200

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artia

l)

2008

–200

9

2009

–201

0

2010

–201

1

1000

1500

2000

2500

3000

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3377

4358

5064

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sing

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ts

2007

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2008

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2009

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2010

–201

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586

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CLASS Academic Standards CommitteeSummer 10 Committee Members Fall 10 and Spring 11 Committee Members

Russ Revock, Art, Chair Russ Revock, Art, Chair Tom Humphrey, History Tom Humphrey, History Jeff Karem, English Bill Kosteas, Economics Rita Klinger, Music Liz Lehfeldt, History Bill Kosteas, Economics Samantha Baskind, Art Liz Lehfeldt, History Lisa Workman-Crenshaw, Social Work Allyson Robichaud, Philosophy Kelly Wrenhaven, Modern Languages

CLASS Petition Report (petitions per meeting)

6.29

.10

7.27

.10

8.17

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10

15

20

25

30

35

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Sum

mer

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3.28

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Total Petitions Submitted 140 Total Approved 77 (55%) Total Denied 63 (45%)

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Summer 2010

Automatic Dismissal by Registrar 0 Automatic Probation by Registrar 22 Subject to Dismissal 59 Dismiss 0 Retain 59

Total Probation 81 Total Dismissed 0

Fall 2010

Automatic Dismissal by Registrar 20 Automatic Probation by Registrar 91 Subject to Dismissal 203 Dismiss 53 Retain 150

Total Probation 241 Total Dismissed 73

Spring 2011

Automatic Dismissal by Registrar 2 Automatic Probation by Registrar 59 Subject to Dismissal 220 Dismiss 56 Retain 163 Place on Good Standing 1

Total Probation 223 Total Dismissed 58

CLASS Probation and Dismissal Review (PDR) At the conclusion of each semester, the CLASS Academic Standards Committee (ASC) meets to review and determine the sta-tus of those CLASS students deemed “Subject to review.” These students either had a term GPA below 1.0 and/or a cumula-tive GPA below 2.0. All students reviewed by the CLASS ASC earned 60 credits or less. The committee also reviews students who have earned over 60 credits for the same criteria (term GPA under 1.0 and/or cum GPA under 2.0) who were NOT on probation the previous semester. Student who met the criteria mentioned above earned over 60 credits, and were on probation the previous term of enrollment had their academic status determined by the Office of the Registrar.

CLASS Petition Actions and Outcomes

Change F to I, extend I: 2 Reinstatement of Class(es): 0 Approved: 0 Approved: Denied: 2 Denied:

Complete Withdrawals: 32 Selective Withdrawal: 29 Approved: 25 Approved: 14 Denied: 7 Denied: 15

Dismissal Appeal: 8 Sub For. Culture for FLR: 2 Approved: 2 Approved: 1 Denied: 6 Denied: 1

Extend an Incomplete: 1 Substitute course(s) for FLR: 0 Approved: 0 Approved: Denied: 1 Denied:

Late Add of Course(s): 8 Waiver of credit(s) 14 Approved: 7 Approved: 9 Denied: 1 Denied: 5

Override a Prerequisite: 1 Waiver of FLR: 5 Approved: 0 Approved: 0 Denied: 1 Denied: 5

Readmission after Dismissal: 38 Approved: 19 Denied: 19

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CLASS Dean’s ListSummer Semester 2010: 174 | Fall Semester 2010: 896 | Spring Semester 2011: 797

CLASS ValedictoriansThe CLASS Academic Standards Committee recommends to the CLASS Dean’s Office their nomination for CLASS valedictorian.

Summer and Fall 2010: Megan Lalley, Art Spring 2011: Mohammad Abukhalil, Religious Studies and International Relations

University Petitions (petitions per meeting)

Total Petitions Submitted 181 Total Approved 148 (81.8%) Total Denied 33 (18.2 %)

6.28

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7.29

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25

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Sum

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University Petition Actions and Outcomes:

Approval of Unapproved Course: 18 Readmit After Second Dismissal: 5 Approved: 14 Approved: 0 Denied: 4 Denied: 5

Credit Hours Waiver: 19 Restoration of Catalog Rights: 12 Approved: 14 Approved: 11 Denied: 5 Denied: 1

Credit Hours Waiver-Natural Science: 58 Substitute Foreign Culture Course for FLD: 0 Approved: 56 Approved: Denied: 2 Denied:

Exemption-Transient Policy Over 59 hours: 32 Waiver of Foreign Language Deficiency: 0 Approved: 24 Approved: Denied: 8 Denied:

Exemption from Residency Requirement: 37 Approved: 29 Denied: 8

This academic year saw a streamlined process implemented for submitting some types of university petitions electronically to the Office of the Registrar. These petitions had to meet specified criteria as outlined by the University Petition Committee. These petitions, called fast track petitions, historically have a high percentage of passage rates (ex: waiver of one credit of natural science, restoration of past catalog rights). By fast tracking these requests, it helps save printing and copying costs and students receive the decision within five to ten days instead of the previous wait time of 25-35 days.

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Walk-in TrackingPrior to the beginning of each semester and into the first 2 weeks of classes, the CLASS Advising Center moves from an appointment based system to a first-come first-served system in order to accommodate the rush of students who have either waited until the last minute to select courses or have other advising issues, such as having to meet with an advisor to complete a Satisfactory Academic Progress form for reinstatement of financial aid, a Partnership Program Contract, petition assistance and even starting the graduation application process.

Service Provided Fall 2010 Spring 2011 By Major Fall 2010 Spring 2011

Change of Major 10 8 Anthropology 14 9 Check Sheet 68 69 Art 39 34 Combined Services* 148 94 CLM 1 0 Graduation Application 38 62 Com Management 7 13 Major Questions 3 5 Communication 49 49 Not Indicated 17 0 Criminology 44 69 Ongoing Conversation 27 32 Dramatic Arts 7 21 Overload 2 0 Economics 8 10 Partnership Contract 0 2 English 49 61 Petition 37 78 French 1 2 Pre-advising 24 11 Film & Dig Media 30 34 Probation hold 0 0 History 24 19 Scheduling 216 268 Int’l Relations 24 19 Transcript Evaluation 2 3 Journ/Promo Com 21 33 TOTAL 592 632 Liberal Studies 19 13 Linguistics 5 6 *typically check sheet and scheduling Music 23 19 Philosophy 6 3 Political Science 43 28 Post-bacc 0 3 Religious Studies 10 10 Soc/Crim 1 6 Social Science 4 7 Social Studies 4 2 Social Work 112 106 Sociology 19 18 Spanish 6 14 Undecided 22 21 Women’s Studies 0 3

Internal College to College Transfers ProcessedIn an effort to inform and clarify the CLASS foreign language requirement (FLR), each student that transfers into the college receives a letter outlining not only the services of the CLASS Advising Center, but also notification of the FLR.

Summer 2010: 72 | Fall 2010: 89 | Spring 2011: 136

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Orientation Season

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90

120

150

180

210

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0

240

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Appointment Plus StatisticsAppointment Plus is the on-line appointment scheduling software which allows students to schedule an advising appointment. This tool is utilized to send students appointment reminder emails, rescheduling notices and follow up emails. Within the software there is access to Appointment Analytics, a reporting tool, which allows the Center to track academic standing, status, graduation application completions, as well as track potential students who have contacted the Center. Not only does this tool allow for easy appointment scheduling and reporting; it is now implemented as a recruiting tool.

% Appts Made by Students % Appts Made by Front Desk

Summer 2010 15.73% 84.27% Fall 2010 39% 61% Spring 2011 27.46% 72.54%

% of No Shows % of Cancellations % Rescheduled

Summer 2010 7.7% 8.2% 84.1% Fall 2010 4.7% 10.9% 84.4% Spring 2011 6.8% 14.4% 76.7%

Advisor Alert Tracking and OutreachImplemented in fall semester 2009, the advisor alert system allows instructors to contact the home advising office of students who are having academic difficulties. In turn, the advising office does outreach on each alert in order to assist the student with the difficulties they are facing. This system allows instructors to contact advisors prior to the posting of mid-term grades in hopes of assisting the student in successfully completing the course.

Summer 2010 17 Fall 2010 255 (2 alerts referred to Judicial Affairs Office) Spring 2011 193 (4 alerts referred to Judicial Affairs Office)

Midterm Exams and OutreachThe CLASS graduate intern made email and telephone call outreaches offering suggestions for those in need of academic assistance or words of praise for those freshmen that were doing well.

Fall 2010 Multiple failing and/or one failing grade: 215 Good to Very Strong students: 250

Spring 2011 Multiple failing and/or one failing grade: 185 Good to Very Strong students: 141 No grades assigned at mid-term 15

Visit us on Facebook at CSU CLASS Advising

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Undergraduate Student Advising Survey – 104 CLASS students participated On-line survey was open from February 1 through May 16, 2011

Although designed to provide the university an overall look at academic advising across colleges, CLASS responses were extracted and results abbreviated as follows.

1. Rank in order the top three most important resources used by students when making academic decisions: Top three responses: 1. College Advisor 45.5% 2. Faculty/Professor 32.5% 3. Degree Audit 22%

2. Reason for appointment (select all that apply) Response Percent Course selection/scheduling 64.1% Check sheet/Academic Requirements 53.8% Pre-admission advising 5.1% Petition 6.4% Transfer credit evaluation 24.4% Graduation Application 16.7% Declaration/change of major/minor 7.7% Exploration of career/major 10.3% Academic Problems 7.7% Personal Issues 6.4% Other 5.1%

3. During the advising appointment: 96.0% strongly agree or agree that my advisor listened to my concerns/questions. 97.3% strongly agree or agree that there was adequate time to deal with my concerns/questions. 88.8% strongly agree or agree that I learned more about my chosen program of study. 91.3% strongly agree or agree that my advisor helped me identify and set realistic academic goals. 90.2% strongly agree or agree that I learned about my progress toward graduation. 76.1% strongly agree or agree that I learned about other campus resources I may need.

4. As a result of the discussion I had with my advisor: 94.7% strongly agree or agree that all questions/concerns had been addressed or I was directed to appropriate resource. 90.4% strongly agree or agree I understand how to use Campus Net for course selection/registration. 96.0% strongly agree or agree that I understand the steps I need to take next. 87.1% strongly agree or agree that I understand how to pick the appropriate GenEd courses. 78.3% strongly agree or agree that I understand how to use degree audit. 77.7% strongly agree or agree that I understand the CLASS foreign language requirement. 78.6% strongly agree or agree that I understand to return to the Center to complete my graduation application. 93.3% strongly agree or agree that I understand the need to meet with my faculty advisor for major advising.

5. Based on my recent visit, undergraduate advising at CSU : 93.5% strongly agree or agree it is welcoming. 92.2% strongly agree or agree it is accessible. 97.4% strongly agree or agree it is professional. 94.8% strongly agree or agree it is knowledgeable. 93.5% strongly agree or agree it is supportive.

6. Based on my recent visit, how satisfied are you: Very Satisfied 83.1% Satisfied 10.4% Neutral 3.9% Unsatisfied 1.3% Very unsatisfied 1.3%

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Comments: Of the 30 comments posted by students, only two were derogatory toward the Appointment Plus Scheduling System (too difficult to use) and for one unfriendly student worker

at the front desk. The others were positive and a sampling is provided for review.

My advisor was engaging,

professional, personable and

INCREDIBLY knowledgeable.

She truly helped sell the

university to me even further.

I find the CLASS advisor I met with to be very easy to talk to. It makes working through the myriad requirements involved

in seeking a degree easier to understand.

I really appreciate the way my adviser takes time out to really explain to me the ins and outs

of accomplishing my goals at CSU. She is so thorough and very knowledgeable about

CSU and all it has to offer.

I am very much thankful to my advisor. She is

a good instructor who knows her job.

CLASS Center is the best!

As I’ve told everyone I can, my experience at CSU has been an amazing one and if there is ever a need to find a nontraditional, transfer student admissions ambassador, I would be happy to fill that role!

Everyone is very friendly and open. It seems every advisor truly just wants to help the students. I love the atmosphere.

I was very satisfied with my visit for academic advising. I attended another

college my freshman year and they were nowhere as friendly and helpful. I am very much looking forward to my experiences

at CSU next fall.

I am glad to have help

in this field.

It was a joy to have someone take interest in my college issues.

My advisor was awesome! I loved her :D

I have not found a more welcoming and encouraging advisor on the entire campus. She is wonderfully helpful and always makes me feel better when I go in worried.

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Cleveland State UniversityCollege of Liberal Arts and Social Sciences

Advising Center2300 Chester Avenue | CB 279 | Cleveland, Ohio 44115-2214

www.csuohio.edu/class/advising/