Advisory Consulting, Inc. (Main Office) - Continuity Central

Advisory Plaza227 Fowling St.

4th FlrPlaya del Rey

CAUnited States

90293

Advisory Consulting, Inc. (Main Office)

Incident Management Plan

02 July 2004

Main Telephone: 310 306 0166

Main Fax: 310 306 1612

Support/Help Desk: 310 306 6162

Other: 310 306 0111 x1000

Document Produced by IMCD™

Product of ContingenZ Corporation

© Copyright 2003 All rights reserved.

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Incident Management Plan Produced By IMCD™ v1.0

Registered To: Advisory Consulting, Inc. (Main Office)

Installation Code: wBWSupN/veihMou9k2Wj5egfg//AWaHyr1HMnoF5obHOF4K6g3Xmlg==

Incident Management PlanAdvisory Consulting, Inc. (Main Office)

02 July 2004

INCIDENT MANAGEMENT PLAN TABLE OF CONTENTS

Cover PageTable of ContentsActivation Contact ListMission Statement Plan Maintenance Log

Policy Statements

General GuidelinesGap Analysis

Recovery Procedures

Emergency ServicesActivation StepsEmergency Log and Expense Sheets

Regular Procedures

Daily - Weekly - Monthly - Quarterly - Annually

Information Sheets

People

Emergency Operating SitesKey Employees - Sorted AlphabeticallyKey Employees - Sorted by Activation TimeKey Customers

Business

Business Functions - Sorted AlphabeticallyBusiness Functions - Sorted by Ranking FactorCritical RecordsTechnical Support ProvidersVendor List

Backup Sets - Sorted AlphabeticallyBackup Sets - Sorted by Time RequirementCommunications ConfigurationsInternet Technology SummaryOutsourced ServicesServer ListSoftware List Workstations List

Technology




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02 July 2004

INFOSHEET: ACTIVATION CONTACT LIST

The following personnel should be contacted immediately if an incident is in progress or suspected.

Personnel Activation List:

Name:

Title:

Activation Time:

Address:

Business Phone 1:

Business Phone 2:

Home Phone:

Mobile Phone:

Pager:

Email 1:

Email 2:

Plummer, Tom

VP Manufacturing

1 Day

929 435 5924

626 355 8989

626 559 0977

[email protected]

[email protected]

Wife Mobile626 59 1523:

18350 Autre Estates Dr.La VilleCaliforniaUnited States99944




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02 July 2004


Name:

Title:

Activation Time:

Address:

Business Phone 1:

Business Phone 2:

Home Phone:

Mobile Phone:

Pager:

Email 1:

Email 2:

Arlington, Shawn

Technician

Less than ½ a day

310 306 0166

310 827 3645

310 930 8577

[email protected]

[email protected]

123 Main St. Apt. 7BMarina del ReyCAUnited States90292




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02 July 2004


Name:

Title:

Activation Time:

Address:

Business Phone 1:

Business Phone 2:

Home Phone:

Mobile Phone:

Pager:

Email 1:

Email 2:

Barclay, Nicole

Administrative Assistant

Less than 1 hour

310 306 0166

310 123 4567

[email protected]

[email protected]

123 Genessee AveLos AngelesCAUnited States90034




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02 July 2004

Mission Statement

We at Advisory Consulting, Inc. (Main Office) have determined that it is critical to our ongoing success that we institute and maintain an Incident Management Plan that will empower us to continue operating even in the face of a disaster or any other incident that could disrupt our normal operations. As CEO of this company, I fully endorse this effort and ask each employee of this company to cooperate fully and take on this responsibility in the most serious fashion possible. This Incident Management Plan is important to our business and to our meeting the needs of our clients, customers, partners and suppliers. Achieving a good Incident Management posture will enable us to meet our obligations to our customers and clients, our partners and suppliers, and to meet all possible and relevant laws, regulations and best practices. We will maintain the best possible level of service, appropriate to our business, while continuing to protect the relevancy, integrity, security and privacy of information we possess whether that information is about our company or about any of the entities with whom we conduct business. The plan that follows is the result of investigation, analysis and documentation of the policies, procedures and capabilities that we need to fulfill our responsibilities even if an incident occurs. Please perform your duties with respect to Incident Management with the same dedication you give to your other duties.

Michael Miora

CEO




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02 July 2004

PLAN MAINTENANCE LOG

The Incident Management Plan requires regular maintenance and update in order to stay useful and accurate. The plan should be updated quarterly and should undergo a major review annually. In addition, if changes are noticed, the employee with primary disaster recovery responsibility or an assignee should add them into IMCD™ through an ad hoc process that involves review and approval.

Description of Update:

This update relates to:

Date and Time of Update:

Update Requested By:

Update Input into IMCD By:

Summary of Update:

Incident Management Plan Update Record

Notes:

Remaining Issues (if any):

Ad Hoc Update Quarterly Review Annual Review




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02 July 2004

GENERAL GUIDELINES FOR EMERGENCY OPERATIONS

An incident begins, and this Code of Conduct applies, once an incident has been declared and continues until normal operations have been restored and the incident is declared as ended. This Code of Conduct is intended to provide general guidelines for actions that can be undertaken and by whom.

General Attitude

Maintain knowledge of the incident and its status, and demonstrate due curiosity, but at the same time show proper restraint.

Specific Responsibilities

Media Contact may be made by authorized personnel only as specified in the team description information sheet later in this guide.

Ø

Thoroughly inform those who need to know, but avoid gossip and hearsay as those may add to confusion.

Ø

Know the procedures and follow them correctly, but always remember that safety comes first and mission comes second.

Ø

Take due care and maintain personal and professional priorities.Ø

Ø Trust only those you know and who can show verifiable and proper identification. If in doubt, use utmost discretion.

Government and Regulatory agency contact is restricted to the individuals listed in the team description information sheet later in this guide.

All participants in emergency operations must track expenses, saving receipts for post-emergency reimbursement.

Each emergency operations individual is responsible for performing the specific duties highlighted later in this guide.

Each emergency operations individual must keep a copy of this guide at a safe location away from the normal operating environment.

Ø

Ø

Ø

Ø

Ø

Industry Issues

Due Diligence ResponsibilityØ

Over the past two years, responsibility has shifted to the consulting organization to exercise due diligence during consulting projects. Therefore, during all consulting projects, contract language requires us to maintain strict records. Incidents we suffer do not relieve us of this responsiblity. Key Staff responsible for this Issue:

Name:

Title:

Miora, Michael

CEO




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02 July 2004

Industry Issues

GLBAØ

GLBA has mandated privacy and other notifications and options be given to customers of financial institutions. The consulting organization may be a 3rd party that falls under these regulations and must so inform the client is that client is a financial organization. Key Staff responsible for this Issue:

Name:

Title:

Clayton, Stephen T

Sr. VP

Name:

Title:

Sandstone, Lawrence I

Chief Legal Officer

Industry Issues

Sarbanes-Oxley Act of 2002Ø

Sarbanes-Oxley Act (SOA) is the single most important piece of legislation affecting corporate governance, financial disclosure and the practice of public accounting since the US securities laws of the early 1930s. It is, moreover, a law that came into being in the glare of a very bright, very hot spotlight.

The Sarbanes-Oxley Act was passed to restore public confidence in corporate governance. As a business advisory consulting company, it is crucial that our operations are beyond question in compliance at all times, especially during a crisis. Therefore, the following actions will be taken immediately after declaration of an emergency and continuing until a return to full normal operations.

Key Staff responsible for this Issue:

Name:

Title:

Basthman, Neil M

CFO

Name:

Title:

Miora, Michael

CEO




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Page 2 of 2


02 July 2004

GAP ANALYSIS

The Gap Analysis summarizes the gaps, or inadequacies, contained in the Incident Management Plan for Advisory Consulting, Inc. (Main Office) as of 02 July 2004.Gaps are typically areas where the incident management process is awaiting implementation of recovery capabilities or further definition of existing capabilities and functions. When the gap has been addressed, please provide the information into the appropriate IMCD™ input sections and re-generate the reports to confirm that the gap has been resolved. If the resolution of the gap is to accept a limitation, then that gap will continue to appear in the gap analysis as a reminder or checklist of future potential plan enhancements.

GAP: Primary Emergency Operations Site Limitations

The primary emergency operations site should be ready with equipment, space and facilities for operations that are required to be operating during the first three days after an incident. In some cases, equipment may be dispersed at other locations, such as the homes of key personnel, and available for use at the primary emergency operations site. The information provided to IMCD™ shows the following apparent inadequacies in the resources available at the primary site. If this equipment is available at the primary site, please update the definition of the primary site. If the plan relies upon key personnel, vendors or others bringing equipment to the site, then maintain this gap analysis page as a checklist to ensure the equipment is brought to the site when it is needed.

2Residual Server Requirement (R-A):Ø

Ø

Ø

Ø

Ø

Ø Number of Workstations Required:

Number of Workstations Available:

Residual Workstation Requirement (R-A):

Number of Servers Required:

Number of Servers Available: 2

4

3

8

11

GAP: Insufficient Backup Frequency

Satisfactory Incident Management requires backups that are performed daily so that current data is available for recovery. The following backup sets are performed less frequently than daily. If these backup sets correspond to information that changes less than daily and the backup is sufficient to capture the most current data at all times, then maintain this list as a checklist of backup sets that are candidates for upgrade as business processes evolve.

Ø Servers

Ø Workstation Archive




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02 July 2004

Backup media should be stored at sites other than the main operating site. The following backup media are stored onsite.

GAP: Backup Media Storage

WorkstationsØ

ServersØ

GAP: Backup Procedures Description

Backup and Restore procedures should be summarized in the plan. The following backups are not adequately described.

ServersØ

GAP: Emergency Operations Sites Not Identified

During the emergency, operations must typically be conducted at a site other than the normal operating location. IMCD™ requires that two emergency operating sites be identified. One is designated as the Primary Site and one is designated as the Backup Site. The following sites are missing:

Backup SiteØ




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02 July 2004

INFOSHEET: EMERGENCY SERVICES LIST

This set of emergency services available and potentially necessary in case of an emergency have been identified. Listed is sorted alphabetically by Emergency Service.

Emergency Service:

Provider:

Contact Name:

Main Phone:

Ambulance

LAFD

Paramedics

911

Key Staff Responsible for this Emergency Service:

Barclay, Nicole

Browne, Carol

Emergency Service:

Provider:

Contact Name:

Main Phone:

Emergency Systems Activation

Guardem Systems LLP

Activation Department

800-555-5678


Miora, Michael

North, Darlene T.

Emergency Service:

Provider:

Contact Name:

Main Phone:

Fire

LAFD

Fireman

911


Barclay, Nicole

Browne, Carol

Emergency Service:

Provider:

Contact Name:

Main Phone:

Insurance Company Claims

All Insurance Provider Company

John Glencoe, Claims Adjuster

800-359-3329/888-356-3456


Basthman, Neil M

Miora, Michael

Plummer, Tom




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02 July 2004

Emergency Service:

Provider:

Contact Name:

Main Phone:

Police

LAPD

Policeman

911


Barclay, Nicole

Browne, Carol

Emergency Service:

Provider:

Contact Name:

Main Phone:

Power & Water

Department of Water and Power (DWP)

Dispatch

800 123 4567


Arlington, Shawn

Barclay, Nicole

Emergency Service:

Provider:

Contact Name:

Main Phone:

Salvage Company

AllSalvage Corp

Emergency Response Dispatcher

626-555-7980


Basthman, Neil M

Clayton, Stephen T

Emergency Service:

Provider:

Contact Name:

Main Phone:

Telephone Switchover

Emergency Phone Systems, Inc.

Emergency Response Dept

818-555-2945


Arlington, Shawn

Barclay, Nicole




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02 July 2004

If an emergency situation arises, then an orderly set of steps is required to smoothly and calmly bring the Incident Management Plan into action. These steps are described below. If you are working from a hard copy, please check off the steps as you perform them.

ACTIVATION STEPS

Select and Activate Emergency Operations Site

Ø

Ø

Ø

Achieve Safe Position

Evaluate Emergency

Notify Key Employees

In any emergency, the first and primary consideration is to achieve a safe position for all employees and visitors at the company site. If the emergency is a wide ranging disaster, then the second consideration is to ensure that those who are safely evacuated form the premises are given time and opportunity to contact family and friends to determine their status.

Once a safe position is achieved, the disaster recovery and company management personnel must evaluate the emergency to determine whether immediate activation of the Incident Management Plan is required. The considerations are as follows:

If the disaster situation likely to resolve with normal operations restored within an acceptable timeframe as per the business functions availability requirements, then no plan activation is required. Example: A building bomb alert may cause immediate evacuation and cessation of business, but is likely to resolve within hours with a quick return to normal operations.

If the disaster situation is likely to continue or if the normal company location has suffered damage, then the plan should be activated and the following steps performed.

Request all employees associated with business functions requiring resumption in 3 days or less to report to the emergency operations center.

Obtain a preliminary status of the primary emergency operations site. If the primary or backup site is available, perform steps necessary to activate the selected site as per the Information Sheet for the available sites.

Notify all key employees of the emergency situation. Some of the employees will be requested to report to the emergency operations site immediately and some will be requested to come later.




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02 July 2004

Use the information sheets listing vendors and key customers as a checklist for calling customers and vendors as necessary and desirable depending upon the specific emergency situation.

Use the “Key Employee List - Sorted by Notification Order” information sheet and call starting with the first key employee until the activation time of the employee is greater than 3 days.

Ø

Inform all other employees to remain available for activation within 24-48 hours.

Ø

Retrieve and Restore Selected Systems & Backup Sets

Retrieve and restore backup media of all backup sets required for support of business functions whose recovery time is 3 days or less. Use the “Backup Sets - Sorted by Recovery Requirement” information sheet.

Notify Key Customers and Vendors As Required




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02 July 2004

EMERGENCY LOG AND EXPENSE RECORD

During an emergency, it is imperative to record key events that occur so that post-event analysis and recovery can proceed as smoothly as possible. There are three types of entries, which are described below. One form is used for all entries; items that do not apply must be marked N/A (not applicable) to demonstrate completeness.

Expense entries record all funds expenditures so that post-event insurance and tax records can be accurately maintained. Real-time record keeping is essential for successful insurance reimbursement and tax documentation.

Ø

Event entries document specific events that occurred along with their date and time of occurrence. Real-time record keeping is required to demonstrate that activities were taken with due diligence.

Ø

Ø Discrepancy records record instances where the plan was not accurate, complete or as streamlined as desired. This information is critical for post-event plan update.

Description:

Funds Expended:

Summary:

Date and Time of Occurrence:

Payment Method Used:

Paid By:

Your Name (if different from above):

Discrepancy:

Entry




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02 July 2004

The procedures and steps below are performed on an ongoing basis according to a schedule as indicated.

REGULAR AND ONGOING PROCEDURES

Daily Backups:

Ø Workstations

Weekly Backups:

Ø Servers

Monthly Backups:

Ø Workstation Archive




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02 July 2004

Select the media from the last regular backup of the month for each backup set and store those in a permanent location for permanent archival purposes.

Perform a “quick look” assessment of Incident Management Key Employees to add new employees, delete terminated employees, and update information on all key personnel.

Solicit changes from all employees included in the Incident Management Plan to determine whether there are changes, additions or deletions required in the plan.

Perform a complete review of all information contained in the incident management plan and update as necessary in IMCD™ to generate a new plan revision. Be certain to adequately review each element.

Quarterly Procedures:

Annual Procedures:

Ø

Ø

Ø

Ø

Ø Formal Incident Management Testing

Regular Testing: Upon initial completion of this plan and annually thereafter, perform a comprehensive test of the plan. Additionally, conduct a test whenever there are major changes to the plan.

º

º Mock Activation: Performing the test requires a mock activation and follow-through of the initial Activation Steps (see Activation Steps procedure).

º Schedule: Select a suitable date and time for the test. Notify selected employees and vendors of the pending test.

º Activation: At test time, begin the activation steps, and notify employees as per the activation steps procedure, being certain to inform them that this is a test only. Call outside vendors as required if this were a true emergency, but inform them that you are conducting a test. Do not call customers.

º Logs and Records: Conduct recovery operations and maintain a comprehensive log of all activities and expenses, especially areas where there are issues, errors or other problems. Use the Emergency Log and Expense Record.

Monthly Procedures:

Regular Testing:

Mock Activation:

Schedule:

Activation:

Logs and Records




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02 July 2004

The following systems primary, backup and alternate sites have been identified for use during emergency operations.

INFOSHEET: EMERGENCY OPERATING SITES

Primary Site

Description: Home of Michael Miora

Address: 136 First AveVeniceCAUnited States90224

Geographical Area:

Primary Phone:

Backup Phone:

Alternate Phone:

Primary Fax:

Backup Fax:

Alternate Fax:

Mobile Phone 1:

Mobile Phone 2:

Mobile Phone 3:

310 430 4604

310 306 3456

310 306 1234

West Side

Directions from Normal Operating Site:

From North: I405 to 90 Marina Fwy West. Exit Culver Blvd (end of fwy), turn leftContinue to Vista del Mar Ln, turn leftTo Fowling St. (1st intersection) turn rightArrive 4th house on right

From South: I405 to I-105 West. Continue on Imperial Hwy (end of fwy)Turn Right on Pershing St.Continue to Fowling St. turn rightArrive 6th house on left

Available Resources:2

8Servers:

Workstations:

Activation Procedures: Call primary number




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02 July 2004

INFOSHEET: KEY EMPLOYEE BY ACTIVATION TIME

The following personnel have been identified as key personnel for emergency operations. This list is sorted according to Activation Time. This is the minimum survival time from the total set of business functions supported by that key person.

Key Employees -- Sorted by Activation Time

Name:

Title:

Activation Time:

Address:

Business Phone 1:

Business Phone 2:

Home Phone:

Mobile Phone:

Pager:

Email 1:

Email 2:

Barclay, Nicole


Less than 1 hour

310 306 0166

310 123 4567

[email protected]

[email protected]

123 Genessee AveLos AngelesCAUnited States90034

Business Functions Supported:

Accounting

Accounts Payable

Accounts Receivable

Payroll

Administration & Management

General

Corporate Services

Phone Administration

Travel Administration

Customer Service

Order Entry

Human Resources

Administration

Materials

Administrative




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02 July 2004

Receiving

Risk Management

Insurance Management

Insurance Records

Technology & Infrastructure

Telephone Systems




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02 July 2004


Name:

Title:

Activation Time:

Address:

Business Phone 1:

Business Phone 2:

Home Phone:

Mobile Phone:

Pager:

Email 1:

Email 2:

Browne, Carol


Less than 1 hour

310 306 0166

310 454 0359

310 244 7934

[email protected]

14970A Douglas ParkwayApt 354-7VeniceCAUnited States90291


Accounting

Accounts Payable

Accounts Receivable

Corporate Services

Facilities Management



Customer Service

Order Entry

Materials

Purchasing

Receiving

Shipping


Telephone Systems




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02 July 2004


Name:

Title:

Activation Time:

Address:

Business Phone 1:

Business Phone 2:

Home Phone:

Mobile Phone:

Pager:

Email 1:

Email 2:

Trackton, Gerry

VP Sales

Less than 1 hour

310 306 0166

310 306 6162

310 823 1234

310 597 4203

[email protected]

221 Fowling St.Playa del ReyCAUnited States90293



General

Customer Service

Customer Service

Order Entry

Marketing

General

Sales

Consulting

Distributors/Resellers

Retail




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02 July 2004


Name:

Title:

Activation Time:

Address:

Business Phone 1:

Business Phone 2:

Home Phone:

Mobile Phone:

Pager:

Email 1:

Email 2:

Arlington, Shawn

Technician

Less than ½ a day

310 306 0166

310 827 3645

310 930 8577

[email protected]

[email protected]

123 Main St. Apt. 7BMarina del ReyCAUnited States90292



Computer Systems

Office Systems

Other

Telephone Systems




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02 July 2004


Name:

Title:

Activation Time:

Address:

Business Phone 1:

Business Phone 2:

Home Phone:

Mobile Phone:

Pager:

Email 1:

Email 2:

Clayton, Stephen T

Sr. VP

Less than ½ a day

310 306 0166

310 306 6162

685 123 4567

685 377 5528

[email protected]

20 Atlantic AveSt. AugustineCAUnited States90223



General

Communications

Corporate Policies

Media Contacts

Press Releases

Customer Service

Customer Service

R&D

R&D

Sales

Consulting

General




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02 July 2004


Name:

Title:

Activation Time:

Address:

Business Phone 1:

Business Phone 2:

Home Phone:

Mobile Phone:

Pager:

Email 1:

Email 2:

Crawford, Mike

Sr VP

Less than ½ a day

310 306 0166

310 306 6162

[email protected]

1493 Spawldidge RoadWoodland HillsCAUnited States99024



General

Customer Service

Customer Service

Manufacturing Control & Scheduling

Software Development

QA

QA

R&D

R&D




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02 July 2004


Name:

Title:

Activation Time:

Address:

Business Phone 1:

Business Phone 2:

Home Phone:

Mobile Phone:

Pager:

Email 1:

Email 2:

Miora, Michael

CEO

Less than ½ a day

310 306 0111

310 306 0166

310 306 1234

310 430 4604

[email protected]

[email protected]

310 430 1234Alt Mobile Number:

227 Fowling St.Playa del ReyCAUnited States90293


Accounting

Cash

Financial Reporting


Consulting Services

General

Communications

Press Releases

Customer Service

Customer Service

Sales

Consulting

General

Treasury Functions

General




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02 July 2004


Name:

Title:

Activation Time:

Address:

Business Phone 1:

Business Phone 2:

Home Phone:

Mobile Phone:

Pager:

Email 1:

Email 2:

North, Darlene T.

CFO

Less than ½ a day

310 306 0166

310 306 1234

[email protected]

1425 Mandalay AveMarine del ReyCAUnited States90293


Accounting

Cash


General

Communications

Corporate Policies

Compliance Office

Compliance Programs

Corporate Services


Customer Service

Customer Service

Human Resources

Crisis Management

Treasury Functions

General




[email protected]

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02 July 2004


Name:

Title:

Activation Time:

Address:

Business Phone 1:

Business Phone 2:

Home Phone:

Mobile Phone:

Pager:

Email 1:

Email 2:

Basthman, Neil M

CFO

1 Day

310 306 0166

310 306 6162

310 466 2496

310 266 5483

[email protected]

[email protected]

123 Main StreetLos AngelesCAUnited States90222


Accounting

Accounts Payable

Accounts Receivable

Financial Reporting

General Ledger

Payroll

Corporate Tax

Returns, Packages, and Work Papers

Internal Audit

Financial Audit

Treasury Functions

General




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02 July 2004


Name:

Title:

Activation Time:

Address:

Business Phone 1:

Business Phone 2:

Home Phone:

Mobile Phone:

Pager:

Email 1:

Email 2:

Plummer, Tom

VP Manufacturing

1 Day

929 435 5924

626 355 8989

626 559 0977

[email protected]

[email protected]

Wife Mobile626 59 1523:

18350 Autre Estates Dr.La VilleCaliforniaUnited States99944



General

Schedule Management





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02 July 2004


Name:

Title:

Activation Time:

Address:

Business Phone 1:

Business Phone 2:

Home Phone:

Mobile Phone:

Pager:

Email 1:

Email 2:

Barham, Craig

VP Finance

4-7 Days

310 306 0166

310 306 6162

310 277 9803

[email protected]

[email protected]

1801 Century Park EastLos AngelesCAUnited States90067


Accounting

Financial Reporting

Internal Audit

Financial Audit

Treasury Functions

General




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02 July 2004


Name:

Title:

Activation Time:

Address:

Business Phone 1:

Business Phone 2:

Home Phone:

Mobile Phone:

Pager:

Email 1:

Email 2:


Chief Legal Officer

4-7 Days

310 306 0166

310 306 6162

310 472 3352

310 450 2444

[email protected]

1127 Brookstone Cyn Rd.Los AngelesCAUnited States90064


Compliance Office

Compliance Programs

Law Department

Crisis Management

Filings

Misc Litigation

Misc Orig Docs

Signed Orig Docs




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02 July 2004

The following is the list of key customers who may require contact in case of an emergency. The listed is sorted alphabetically by company name.

INFOSHEET: KEY CUSTOMER LIST

Key Customers -- Sorted Alphabetically

Primary Contact Name:

Title:

Business Phone 1:

Business Phone 2:

Home Phone:

Mobile Phone:

Pager:

Email 1:

Email 2:

Public, John Q

CIO

800 444 5678

[email protected]

Customer:

Product/Service Description:

Hours of Operation:

Incident Management Consulting

Acme Widget Corporation

8:30 am to 5:30 pm

Address: 148 Major AvenueBldg 34-8Our TownNYUnited States12354

Comments: Long term customer.




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02 July 2004



Title:

Business Phone 1:

Business Phone 2:

Home Phone:

Mobile Phone:

Pager:

Email 1:

Email 2:

Fleck, Suzi

MIS Director

626 395 9808

323 409 3948

[email protected]

Customer:


Hours of Operation:

DR Plan

Calmar

8:00 am to 5:00 pm

Address: 209348 Santa Ana Blvd.City of CommerceCAUnited States90734

Comments: Subsidiary of French company.




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02 July 2004



Title:

Business Phone 1:

Business Phone 2:

Home Phone:

Mobile Phone:

Pager:

Email 1:

Email 2:

Ackerman, Larry

IT Director

818 496 2054

805 305 9839

[email protected]

Customer:


Hours of Operation:

DR Planning

St. Ives

7:30 am to 4:30 pm

Secondary Contact Name: Boyt, John

CFO

818 496 2059

818 355 3980

[email protected]

Email 2:

Email 1:

Pager:

Mobile Phone:

Home Phone:

Business Phone 2:

Business Phone 1:

Title:

Address: One St. Ives WayChatsworthCAUnited States23498

Comments: Manufacturers of cosmetics and other toiletry products. Also private label brands.




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02 July 2004



Title:

Business Phone 1:

Business Phone 2:

Home Phone:

Mobile Phone:

Pager:

Email 1:

Email 2:

Mann, Thomas

CIO

310 593 9909

310 275 3840

310 223 4950

[email protected]

Customer:


Hours of Operation:

Wireless products

Zmobile

6:00 am to 6:00 pm

Address: 11894 Westwind Blvd.4th FlrSanta MonicaCAUnited States90405

Comments: Develop and support wireless software applications for business.




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02 July 2004

INFOSHEET: BUSINESS FUNCTIONS BY RANKING FACTOR

The following business functions have been identified and categorized according to time-based criticality. The list is sorted in ascending order by Ranking Factor.

Business Functions -- Sorted by Ranking Factor

Business Sub-Function:

Operational Impact:

Survive Time:

Ranking Factor:

Order Entry

Less than 1 hour

1

1

Customer Service

Key Staff Responsible for this Business Function:

Barclay, Nicole

Browne, Carol

Trackton, Gerry


Operational Impact:

Survive Time:

Ranking Factor:


Less than ½ a day

12

1

Corporate Services


Barclay, Nicole

Browne, Carol




[email protected]

Page 1 of 22


02 July 2004


Operational Impact:

Survive Time:

Ranking Factor:

Telephone Systems

Less than ½ a day

12

1



Arlington, Shawn

Barclay, Nicole

Browne, Carol




[email protected]

Page 2 of 22


02 July 2004



Operational Impact:

Survive Time:

Ranking Factor:

Consulting Services

Less than ½ a day

24

2



Miora, Michael


Operational Impact:

Survive Time:

Ranking Factor:

Customer Service

Less than ½ a day

24

2

Customer Service


Clayton, Stephen T

Crawford, Mike

Miora, Michael

North, Darlene T.

Trackton, Gerry


Operational Impact:

Survive Time:

Ranking Factor:

Administrative

Less than ½ a day

24

2

Materials


Barclay, Nicole




[email protected]

Page 3 of 22


02 July 2004


Operational Impact:

Survive Time:

Ranking Factor:

Receiving

Less than ½ a day

24

2

Materials


Barclay, Nicole

Browne, Carol




[email protected]

Page 4 of 22


02 July 2004



Operational Impact:

Survive Time:

Ranking Factor:

Schedule Management

1 Day

24

1



Plummer, Tom


Operational Impact:

Survive Time:

Ranking Factor:

Shipping

1 Day

24

1

Materials


Browne, Carol


Operational Impact:

Survive Time:

Ranking Factor:

Consulting

1 Day

24

1

Sales


Clayton, Stephen T

Miora, Michael

Trackton, Gerry




[email protected]

Page 5 of 22


02 July 2004


Operational Impact:

Survive Time:

Ranking Factor:


1 Day

24

1

Sales


Trackton, Gerry


Operational Impact:

Survive Time:

Ranking Factor:

Retail

1 Day

24

1

Sales


Trackton, Gerry




[email protected]

Page 6 of 22


02 July 2004



Operational Impact:

Survive Time:

Ranking Factor:

Media Contacts

Less than ½ a day

36

3

Communications


Clayton, Stephen T




[email protected]

Page 7 of 22


02 July 2004



Operational Impact:

Survive Time:

Ranking Factor:

Payroll

1 Day

48

2

Accounting


Barclay, Nicole

Basthman, Neil M


Operational Impact:

Survive Time:

Ranking Factor:

General

1 Day

48

2



Barclay, Nicole

Clayton, Stephen T

Crawford, Mike

Miora, Michael

North, Darlene T.

Trackton, Gerry




[email protected]

Page 8 of 22


02 July 2004


Operational Impact:

Survive Time:

Ranking Factor:

Press Releases

1 Day

48

2

Communications


Clayton, Stephen T

Miora, Michael


Operational Impact:

Survive Time:

Ranking Factor:


1 Day

48

2

Corporate Services


Barclay, Nicole

Browne, Carol


Operational Impact:

Survive Time:

Ranking Factor:

Crisis Management

1 Day

48

2

Human Resources


North, Darlene T.




[email protected]

Page 9 of 22


02 July 2004


Operational Impact:

Survive Time:

Ranking Factor:

General

1 Day

48

2

Marketing


Trackton, Gerry


Operational Impact:

Survive Time:

Ranking Factor:

Purchasing

1 Day

48

2

Materials


Browne, Carol


Operational Impact:

Survive Time:

Ranking Factor:

General

1 Day

48

2

Sales


Clayton, Stephen T

Miora, Michael


Operational Impact:

Survive Time:

Ranking Factor:

Computer Systems

1 Day

48

2



Arlington, Shawn




[email protected]

Page 10 of 22


02 July 2004



Operational Impact:

Survive Time:

Ranking Factor:

Office Systems

1 Day

72

3



Arlington, Shawn




[email protected]

Page 11 of 22


02 July 2004



Operational Impact:

Survive Time:

Ranking Factor:


2 Days

96

2



Crawford, Mike

Plummer, Tom




[email protected]

Page 12 of 22


02 July 2004



Operational Impact:

Survive Time:

Ranking Factor:

Cash

2 Days

144

3

Accounting


Miora, Michael

North, Darlene T.


Operational Impact:

Survive Time:

Ranking Factor:

Other

2 Days

144

3



Arlington, Shawn




[email protected]

Page 13 of 22


02 July 2004



Operational Impact:

Survive Time:

Ranking Factor:

QA

3 Days

144

2

QA


Crawford, Mike


Operational Impact:

Survive Time:

Ranking Factor:

General

4-7 Days

192

2

Treasury Functions


Barham, Craig

Basthman, Neil M

Miora, Michael

North, Darlene T.




[email protected]

Page 14 of 22


02 July 2004



Operational Impact:

Survive Time:

Ranking Factor:

Accounts Payable

4-7 Days

288

3

Accounting


Barclay, Nicole

Basthman, Neil M

Browne, Carol


Operational Impact:

Survive Time:

Ranking Factor:

Crisis Management

4-7 Days

288

3

Law Department




Operational Impact:

Survive Time:

Ranking Factor:

R&D

4-7 Days

288

3

R&D


Clayton, Stephen T

Crawford, Mike




[email protected]

Page 15 of 22


02 July 2004



Operational Impact:

Survive Time:

Ranking Factor:


4-7 Days

384

4

Corporate Services


Browne, Carol

North, Darlene T.




[email protected]

Page 16 of 22


02 July 2004



Operational Impact:

Survive Time:

Ranking Factor:

Accounts Receivable

More than 7 Days

576

3

Accounting


Barclay, Nicole

Basthman, Neil M

Browne, Carol


Operational Impact:

Survive Time:

Ranking Factor:

Financial Reporting

More than 7 Days

576

3

Accounting


Barham, Craig

Basthman, Neil M

Miora, Michael


Operational Impact:

Survive Time:

Ranking Factor:

General Ledger

More than 7 Days

576

3

Accounting


Basthman, Neil M




[email protected]

Page 17 of 22


02 July 2004


Operational Impact:

Survive Time:

Ranking Factor:

Filings

More than 7 Days

576

3

Law Department




Operational Impact:

Survive Time:

Ranking Factor:

Misc Litigation

More than 7 Days

576

3

Law Department






[email protected]

Page 18 of 22


02 July 2004



Operational Impact:

Survive Time:

Ranking Factor:

Corporate Policies

More than 7 Days

768

4

Communications


Clayton, Stephen T

North, Darlene T.


Operational Impact:

Survive Time:

Ranking Factor:

Compliance Programs

More than 7 Days

768

4

Compliance Office


North, Darlene T.



Operational Impact:

Survive Time:

Ranking Factor:


More than 7 Days

768

4

Corporate Tax


Basthman, Neil M




[email protected]

Page 19 of 22


02 July 2004


Operational Impact:

Survive Time:

Ranking Factor:

Administration

More than 7 Days

768

4

Human Resources


Barclay, Nicole


Operational Impact:

Survive Time:

Ranking Factor:

Financial Audit

More than 7 Days

768

4

Internal Audit


Barham, Craig

Basthman, Neil M


Operational Impact:

Survive Time:

Ranking Factor:

Misc Orig Docs

More than 7 Days

768

4

Law Department




Operational Impact:

Survive Time:

Ranking Factor:

Signed Orig Docs

More than 7 Days

768

4

Law Department






[email protected]

Page 20 of 22


02 July 2004


Operational Impact:

Survive Time:

Ranking Factor:


More than 7 Days

768

4

Risk Management


Barclay, Nicole


Operational Impact:

Survive Time:

Ranking Factor:

Insurance Records

More than 7 Days

768

4

Risk Management


Barclay, Nicole




[email protected]

Page 21 of 22


02 July 2004



Operational Impact:

Survive Time:

Ranking Factor:

General

Not Assigned



Plummer, Tom




[email protected]

Page 22 of 22


02 July 2004

INFOSHEET: CRITICAL RECORDS AND MATERIALS

Critical records, materials and storage/retrieval information sorted by record name.

Critical Records -- Sorted Alphabetically

Record Name:

Media:

Identifier:

Description:

Legacy

Assorted

Photos, Awards, Plaques and other memorabilia.

NA



General

Key Staff responsible for this Critical Record:

Contact Name: Barclay, Nicole

Title: Administrative Assistant

310 306 0166Business Phone 1:

Business Phone 2:

Home Phone: 310 123 4567

Mobile Phone:

Pager:

Email 1:

Email 2:

[email protected]

[email protected]

Contact Name: Miora, Michael

Title: CEO


Business Phone 2: 310 306 0166

Home Phone: 310 306 1234

310 430 4604Mobile Phone:

Pager:

Email 1:

Email 2:

Alt Mobile Number: 310 430 1234

[email protected]

[email protected]




[email protected]

Page 1 of 2


02 July 2004

Critical Records -- Sorted Alphabetically

Record Name:

Media:

Identifier:

Description:

Signed Legal Documents

Paper

Various signature documents such as contracts, records, applications etc.

NA


Law Department

Misc Orig Docs

Signed Orig Docs

Key Staff responsible for this Critical Record:

Contact Name: Barclay, Nicole



Business Phone 2:

Home Phone: 310 123 4567

Mobile Phone:

Pager:

Email 1:

Email 2:

[email protected]

[email protected]

Contact Name: Browne, Carol



Business Phone 2:

Home Phone: 310 454 0359

310 244 7934Mobile Phone:

Pager:

Email 1:

Email 2:

[email protected]




[email protected]

Page 2 of 2


02 July 2004

The following is the list of technical support providers who may require contact in case of an emergency. The listed is sorted alphabetically by company name.

INFOSHEET: TECHNICAL SUPPORT PROVIDER LIST

Key Technical Support Providers -- Sorted Alphabetically


Title:

Business Phone 1:

Business Phone 2:

Home Phone:

Mobile Phone:

Pager:

Email 1:

Email 2:

Sabbagh, Mike (Ghayas)

Owner

818 781 6723

818 782 1947

310 890 6512

818 318 9613

[email protected]

Provider:


Hours of Operation:

Computer and Network Installation and Support

CL Service

7:00 am to 6:00 pm

Address: 8124 Mammoth Ave.Panorama CityCAUnited States91402

Comments:




[email protected]

Page 1 of 2


02 July 2004

Key Technical Support Providers -- Sorted Alphabetically


Title:

Business Phone 1:

Business Phone 2:

Home Phone:

Mobile Phone:

Pager:

Email 1:

Email 2:

Unknown, Umberto

310 445 3100

[email protected]

310 445 1101Fax:

Provider:


Hours of Operation:

Telecommunications Support

PhonesUSA

12:00 am to 12:00 am

Address: 2304 Sawtelle Blvd.Los AngelesCAUnited States90064

Comments: Phone support, equipment and service




[email protected]

Page 2 of 2


02 July 2004

The following is the list of vendors who may require contact in case of an emergency. The listed is sorted alphabetically by company name.

INFOSHEET: VENDOR LIST

Key Vendors -- Sorted Alphabetically


Title:

Business Phone 1:

Business Phone 2:

Home Phone:

Mobile Phone:

Pager:

Email 1:

Email 2:

Tec, Johnny

Technician

310 318 2656

[email protected]

310 318 2658Fax:

Vendor:


Hours of Operation:

Appliance Repair

Carter Services

7:00 am to 6:00 pm

225 S PCHRedondo BeacCAUnited States90278

Address:

Comments: Repair of various and assorted network appliances.




[email protected]

Page 1 of 2


02 July 2004

Key Vendors -- Sorted Alphabetically


Title:

Business Phone 1:

Business Phone 2:

Home Phone:

Mobile Phone:

Pager:

Email 1:

Email 2:

Anonymous, Unknown

310 827 2297

[email protected]

Vendor:


Hours of Operation:

Reproduction

Kinkos

12:00 am to 12:00 am

4350 Lincoln Blvd.Marina del ReyCAUnited States90292

Address:

Comments: 24 hour service; multiple locations




[email protected]

Page 2 of 2


02 July 2004

INFOSHEET: BACKUPS BY ACTIVATION TIME

The following existing and new backup procedures have been identified and sorted according to Activation Time. This is the minimum survival time from the total set of business functions supported by that backup.

Backups -- Sorted by Activation Time

Backup Name/Identifier:

Activation Time:

Software Used:

Servers

MS-Backup

Less than 1 hour

Short Description: Backup data content and key system information for each server

OnsiteStorage Location:

Content: Data & System State

Removal DriveMedia:

Type:

Frequency: Weekly

Full

Backup Procedure: MS Backup on all conventional servers

Restore Procedure: MS Backup

Servers:

EnterpriseServer:



Consulting Services

General

Customer Service

Order Entry

Marketing

General

QA

QA

Sales

Consulting

General


Telephone Systems

NomadServer:


Accounting




[email protected]

Page 1 of 13


02 July 2004

Accounts Payable

Accounts Receivable

Cash

Financial Reporting

General Ledger

Payroll


Consulting Services

General

Communications

Corporate Policies

Press Releases

Compliance Office

Compliance Programs

Corporate Services




Corporate Tax


Customer Service

Customer Service

Order Entry

Human Resources

Administration

Crisis Management

Internal Audit

Financial Audit

Law Department

Crisis Management

Filings

Misc Litigation

Misc Orig Docs

Signed Orig Docs


Schedule Management


Marketing

General




[email protected]

Page 2 of 13


02 July 2004

Materials

Administrative

Purchasing

Receiving

Shipping

QA

QA

R&D

R&D

Risk Management


Insurance Records

Sales

Consulting


General

Retail


Computer Systems

Office Systems

Other

Telephone Systems

Treasury Functions

General




[email protected]

Page 3 of 13


02 July 2004



Activation Time:

Software Used:

Workstation Archive

MS-Backup

Less than 1 hour

Short Description: Workstation archive -- same as Workstations backup but for offsite storage. Back up data directories from key personnel workstations on tree: c:\documents and settings\username Also selected other directories for each workstation.

OffsiteStorage Location:

Content: Data

DVDMedia:

Type:

Frequency: Monthly

Full

Backup Procedure: Copy last backup to sets of DVDs for offsite storage

Restore Procedure: Retrieve and restore

Workstations:

CAROLBWorkstation:


Accounting

Accounts Payable

Accounts Receivable

Corporate Services




Customer Service

Order Entry

Materials

Purchasing

Receiving

Shipping


Telephone Systems

CRAIGBWorkstation:


Accounting

Financial Reporting

Internal Audit




[email protected]

Page 4 of 13


02 July 2004

Financial Audit

Treasury Functions

General

DEBORAHMWorkstation:


Accounting

Cash


General

Communications

Corporate Policies

Compliance Office

Compliance Programs

Corporate Services


Customer Service

Customer Service

Human Resources

Crisis Management

Treasury Functions

General

GERRYTWorkstation:



General

Customer Service

Customer Service

Order Entry

Marketing

General

Sales

Consulting


Retail

LARRYSWorkstation:


Compliance Office

Compliance Programs

Law Department




[email protected]

Page 5 of 13


02 July 2004

Crisis Management

Filings

Misc Litigation

Misc Orig Docs

Signed Orig Docs

MICHAELCWorkstation:



General

Customer Service

Customer Service



QA

QA

R&D

R&D

MICHAELMWorkstation:


Accounting

Cash

Financial Reporting


Consulting Services

General

Communications

Press Releases

Customer Service

Customer Service

Sales

Consulting

General

Treasury Functions

General

NEILBWorkstation:


Accounting

Accounts Payable

Accounts Receivable




[email protected]

Page 6 of 13


02 July 2004

Cash

Financial Reporting

General Ledger

Payroll

Corporate Tax


Internal Audit

Financial Audit

Treasury Functions

General

NICOLEBWorkstation:


Accounting

Accounts Payable

Accounts Receivable

Payroll


General

Corporate Services



Customer Service

Order Entry

Human Resources

Administration

Materials

Administrative

Receiving

Risk Management


Insurance Records


Telephone Systems

SHAWNAWorkstation:



Computer Systems

Office Systems

Other




[email protected]

Page 7 of 13


02 July 2004

Telephone Systems

STEPHENCWorkstation:



General

Communications

Corporate Policies

Press Releases

Customer Service

Customer Service

R&D

R&D

Sales

Consulting

General




[email protected]

Page 8 of 13


02 July 2004



Activation Time:

Software Used:

Workstations

MS-Backup

Less than 1 hour

Short Description: Back up data directories from key personnel workstations on tree: c:\documents and settings\username Also selected other directories for each workstation.

OnsiteStorage Location:

Content: Data

Removal DriveMedia:

Type:

Frequency: Daily

Full

Backup Procedure: Run multiple instances of MS Backup to Enterprise, then copy/burn to DVD

Restore Procedure: Run MS Backup on each data set to restore to appropriate workstation

Workstations:

CAROLBWorkstation:


Accounting

Accounts Payable

Accounts Receivable

Corporate Services




Customer Service

Order Entry

Materials

Purchasing

Receiving

Shipping


Telephone Systems

CRAIGBWorkstation:


Accounting

Financial Reporting

Internal Audit




[email protected]

Page 9 of 13


02 July 2004

Financial Audit

Treasury Functions

General

DEBORAHMWorkstation:


Accounting

Cash


General

Communications

Corporate Policies

Compliance Office

Compliance Programs

Corporate Services


Customer Service

Customer Service

Human Resources

Crisis Management

Treasury Functions

General

GERRYTWorkstation:



General

Customer Service

Customer Service

Order Entry

Marketing

General

Sales

Consulting


Retail

LARRYSWorkstation:


Compliance Office

Compliance Programs

Law Department




[email protected]

Page 10 of 13


02 July 2004

Crisis Management

Filings

Misc Litigation

Misc Orig Docs

Signed Orig Docs

MICHAELCWorkstation:



General

Customer Service

Customer Service



QA

QA

R&D

R&D

MICHAELMWorkstation:


Accounting

Cash

Financial Reporting


Consulting Services

General

Communications

Press Releases

Customer Service

Customer Service

Sales

Consulting

General

Treasury Functions

General

NEILBWorkstation:


Accounting

Accounts Payable

Accounts Receivable




[email protected]

Page 11 of 13


02 July 2004

Cash

Financial Reporting

General Ledger

Payroll

Corporate Tax


Internal Audit

Financial Audit

Treasury Functions

General

NICOLEBWorkstation:


Accounting

Accounts Payable

Accounts Receivable

Payroll


General

Corporate Services



Customer Service

Order Entry

Human Resources

Administration

Materials

Administrative

Receiving

Risk Management


Insurance Records


Telephone Systems

SHAWNAWorkstation:



Computer Systems

Office Systems

Other




[email protected]

Page 12 of 13


02 July 2004

Telephone Systems

STEPHENCWorkstation:



General

Communications

Corporate Policies

Press Releases

Customer Service

Customer Service

R&D

R&D

Sales

Consulting

General




[email protected]

Page 13 of 13


02 July 2004

INFOSHEET: COMMUNICATIONS

These communications systems (phone, fax, and similar) have been identified and are listed according to Activation Time, which is the minimum survival time from the total set of business functions the system supports.

Telephone

Communications Technology:

Activation Time:

Brief Description:

Telecommunications

Less than 1 hour

Phone, Fax, Etc

Provider: Verizon


Accounting

Accounts Payable

Accounts Receivable

Cash

Financial Reporting

General Ledger

Payroll


Consulting Services

General

Communications

Corporate Policies

Media Contacts

Press Releases

Compliance Office

Compliance Programs

Corporate Services




Corporate Tax


Customer Service

Customer Service

Order Entry

Human Resources

Administration




[email protected]

Page 1 of 4


02 July 2004

Crisis Management

Internal Audit

Financial Audit

Law Department

Crisis Management

Filings

Misc Litigation

Misc Orig Docs

Signed Orig Docs


Schedule Management


Marketing

General

Materials

Administrative

Purchasing

Receiving

Shipping

QA

QA

R&D

R&D

Risk Management


Insurance Records

Sales

Consulting


General

Retail


Computer Systems

Office Systems

Other

Telephone Systems

Treasury Functions

General




[email protected]

Page 2 of 4


02 July 2004

Communications Technology:

Activation Time:

Brief Description:

Wireless Telecommunications

Less than 1 hour

International wireless telecommunications services, including high speed internet (GPRS and WiFi).

Provider: T-Mobile


Accounting

Accounts Payable

Accounts Receivable

Cash

Financial Reporting

General Ledger

Payroll


Consulting Services

General

Communications

Corporate Policies

Media Contacts

Press Releases

Compliance Office

Compliance Programs

Corporate Services




Corporate Tax


Customer Service

Customer Service

Order Entry

Human Resources

Administration

Crisis Management

Internal Audit

Financial Audit

Law Department

Crisis Management

Filings




[email protected]

Page 3 of 4


02 July 2004

Misc Litigation

Misc Orig Docs

Signed Orig Docs


Schedule Management


Marketing

General

Materials

Administrative

Purchasing

Receiving

Shipping

QA

QA

R&D

R&D

Risk Management


Insurance Records

Sales

Consulting


General

Retail


Computer Systems

Office Systems

Other

Telephone Systems

Treasury Functions

General




[email protected]

Page 4 of 4


02 July 2004

INFOSHEET: INTERNET TECHNOLOGY

These Internet based systems have been identified and are listed according to Activation Time, which is the minimum survival time from the total set of business functions the system supports.

Internet Resources -- Sorted by Activation Time

Internet Resource:

Activation Time:

Connection Type:

Delivery Method:

Velocity Networks

Less than 1 hour

Web-based

Web-based

Brief Description: DSL, Web Server Hosting, Email Server HostingPriority Support # 800-404-5407 Priority Response Code 101510

IP Addresses: 123.456.789.111123.456.789.112

Email 2:

Email 1:

Fax:

Business Phone 2:

Business Phone 1:

Contact Name:

Company: Velocity Networks

Rich Gross

800 404 1107

[email protected]

Address: 5155 Rosecrans Ave. #300TorranceCAUnited States90242


Accounting

Accounts Payable

Accounts Receivable

Cash

Financial Reporting

General Ledger

Payroll


Consulting Services

General

Communications




[email protected]

Page 1 of 3


02 July 2004

Corporate Policies

Media Contacts

Press Releases

Compliance Office

Compliance Programs

Corporate Services




Corporate Tax


Customer Service

Customer Service

Order Entry

Human Resources

Administration

Crisis Management

Internal Audit

Financial Audit

Law Department

Crisis Management

Filings

Misc Litigation

Misc Orig Docs

Signed Orig Docs


Schedule Management


Marketing

General

Materials

Administrative

Purchasing

Receiving

Shipping

QA

QA

R&D

R&D




[email protected]

Page 2 of 3


02 July 2004

Risk Management


Insurance Records

Sales

Consulting


General

Retail


Computer Systems

Office Systems

Other

Telephone Systems

Treasury Functions

General




[email protected]

Page 3 of 3


02 July 2004

INFOSHEET: OUTSOURCED SERVICES LIST

This set of outsourced services has been identified. These services are listed according to Activation Time, which is the minimum survival time from the total set of business functions the system supports.

Outsourced Resources -- Sorted by Activation Time

Outsourced Resource Name:

Activation Time:

Connection Type:

Delivery Method:

Shopping Cart Services

Less than 1 hour

Web-based

Company: eComPal

Unknown

Unknown

Unknown

Unknown

[email protected]

Email 2:

Email 1:

Fax:

Business Phone 2:

Business Phone 1:

Contact Name:

Web-based

UnknownUnknownCAUnited StatesUnknown

Address:

Internet Shopping CartBrief Description:


Customer Service

Order Entry




[email protected]

Page 1 of 2


02 July 2004

Outsourced Resources -- Sorted by Activation Time

Outsourced Resource Name:

Activation Time:

Connection Type:

Delivery Method:

Fulfillment

1 Day

Email

Company: US Digital Media

Steve

623 587 4900

[email protected]

Email 2:

Email 1:

Fax:

Business Phone 2:

Business Phone 1:

Contact Name:

Other

21430 N 20th AvePhoenixAZUnited States85027

Address:

Fullfillment HouseBrief Description:




Materials

Shipping




[email protected]

Page 2 of 2


02 July 2004

INFOSHEET: LAN SERVER LIST

These servers have been identified and are listed according to Activation Time, which is the minimum survival time from the total set of business functions the system supports.

Servers -- Sorted by Activation Time

LAN Server Name:

Activation Time:

Vendor:

Order Number:

Enterprise

Less than 1 hour

CPU: P3

512 MB

80 GB

Windows 2000

Network:

Modem:

CD-ROM:

Operating System:

Hard Drive Size:

RAM:

Wi-Fi:

Yes

Yes

Yes

Yes

Type of Computer: PC

Server Type: File Server

Other Peripherals: Scanner

Contains shared files and archive dataDescription:

Installed Software:

Adobe Acrobat

CardScan

IMCD

Microsoft Office

MS-Backup

Nero

Norton Anti-VirusBusiness Functions Supported:


Consulting Services

General

Customer Service

Order Entry

Marketing

General




[email protected]

Page 1 of 11


02 July 2004

QA

QA

Sales

Consulting

General


Telephone Systems




[email protected]

Page 2 of 11


02 July 2004


LAN Server Name:

Activation Time:

Vendor:

Order Number:

Nomad

Less than 1 hour

CPU: p

64 MB

12 GB

Windows

Network:

Modem:

CD-ROM:

Operating System:

Hard Drive Size:

RAM:

Wi-Fi:

Yes

Yes

Yes

Yes


Server Type: File Server

Other Peripherals: LaserJet PrintersColor Inkhet PrintersScannerFax

Print ServicesDescription:

Installed Software:

MS-Backup

Norton Anti-VirusBusiness Functions Supported:

Accounting

Accounts Payable

Accounts Receivable

Cash

Financial Reporting

General Ledger

Payroll


Consulting Services

General

Communications

Corporate Policies

Press Releases

Compliance Office

Compliance Programs




[email protected]

Page 3 of 11


02 July 2004

Corporate Services




Corporate Tax


Customer Service

Customer Service

Order Entry

Human Resources

Administration

Crisis Management

Internal Audit

Financial Audit

Law Department

Crisis Management

Filings

Misc Litigation

Misc Orig Docs

Signed Orig Docs


Schedule Management


Marketing

General

Materials

Administrative

Purchasing

Receiving

Shipping

QA

QA

R&D

R&D

Risk Management


Insurance Records

Sales

Consulting




[email protected]

Page 4 of 11


02 July 2004


General

Retail


Computer Systems

Office Systems

Other

Telephone Systems

Treasury Functions

General




[email protected]

Page 5 of 11


02 July 2004


LAN Server Name:

Activation Time:

Vendor:

Order Number:

Copernicus

Less than 1 hour

3COM

CPU:

Proprietary

Network:

Modem:

CD-ROM:

Operating System:

Hard Drive Size:

RAM:

Wi-Fi:

No

No

No

Yes

Type of Computer: Other

Server Type: Gateway Server

Other Peripherals:

802.11b Access PointDescription:

Accounting

Accounts Payable

Accounts Receivable

Cash

Financial Reporting

General Ledger

Payroll


Consulting Services

General

Communications

Corporate Policies

Press Releases

Compliance Office

Compliance Programs

Corporate Services




Corporate Tax


Customer Service




[email protected]

Page 6 of 11


02 July 2004

Customer Service

Order Entry

Human Resources

Administration

Crisis Management

Internal Audit

Financial Audit

Law Department

Crisis Management

Filings

Misc Litigation

Misc Orig Docs

Signed Orig Docs


Schedule Management


Marketing

General

Materials

Administrative

Purchasing

Receiving

Shipping

QA

QA

R&D

R&D

Risk Management


Insurance Records

Sales

Consulting


General

Retail


Computer Systems

Office Systems

Other




[email protected]

Page 7 of 11


02 July 2004

Telephone Systems

Treasury Functions

General




[email protected]

Page 8 of 11


02 July 2004


LAN Server Name:

Activation Time:

Vendor:

Order Number:

Galileo

Less than 1 hour

3COM

CPU:

Proprietary

Network:

Modem:

CD-ROM:

Operating System:

Hard Drive Size:

RAM:

Wi-Fi:

No

No

No

Yes

Type of Computer: Other

Server Type: Gateway Server

Other Peripherals:

802.11b Access PointDescription:

Accounting

Accounts Payable

Accounts Receivable

Cash

Financial Reporting

General Ledger

Payroll


Consulting Services

General

Communications

Corporate Policies

Press Releases

Compliance Office

Compliance Programs

Corporate Services




Corporate Tax


Customer Service




[email protected]

Page 9 of 11


02 July 2004

Customer Service

Order Entry

Human Resources

Administration

Crisis Management

Internal Audit

Financial Audit

Law Department

Crisis Management

Filings

Misc Litigation

Misc Orig Docs

Signed Orig Docs


Schedule Management


Marketing

General

Materials

Administrative

Purchasing

Receiving

Shipping

QA

QA

R&D

R&D

Risk Management


Insurance Records

Sales

Consulting


General

Retail


Computer Systems

Office Systems

Other




[email protected]

Page 10 of 11


02 July 2004

Telephone Systems

Treasury Functions

General




[email protected]

Page 11 of 11


02 July 2004

INFOSHEET: SOFTWARE LIST

This list of software is sorted alphabetically, and shows the Activation Time, which is the minimum survival time from the total set of business functions the software supports.

Software -- Sorted Alphabetically

Software Name:

Vendor:

License Number:

Adobe Acrobat

Adobe

Version:

WindowsPlatform:

Build:

PDF MakerBrief Description:

Software Name:

Vendor:

License Number:

CardScan

CardScan Corp

Version:

WindowsPlatform:

Build:

Scanner hardware and software for business card.Brief Description:

Software Name:

Vendor:

License Number:

IMCD

ContingenZ Corp

Version: 1.0

WindowsPlatform:

Build:

IM Planning SoftareBrief Description:

Software Name:

Vendor:

License Number:

Microsoft Office

Microsoft

Version: 2000

WindowsPlatform:

Build:

Word Processing, Spreadsheet, etc.Brief Description:




[email protected]

Page 1 of 3


02 July 2004

Software Name:

Vendor:

License Number:

Microsoft Project

Microsoft

Version: 2000

WindowsPlatform:

Build:

Project SchedulingBrief Description:

Software Name:

Vendor:

License Number:

MS-Backup

Microsoft

Version:

WindowsPlatform:

Build:

Backup SoftwareBrief Description:

Software Name:

Vendor:

License Number:

Nero

Ahead

Version:

WindowsPlatform:

Build:

CD Burning Software and Label MakerBrief Description:

Software Name:

Vendor:

License Number:

Norton Anti-Virus

Symantec

Version: 2002

WindowsPlatform:

Build:

Anti-VirusBrief Description:

Software Name:

Vendor:

License Number:

Outlook

Microsoft

Version:

WindowsPlatform:

Build:

Email ClientBrief Description:




[email protected]

Page 2 of 3


02 July 2004

Software Name:

Vendor:

License Number:

Quickbooks

Intuit

Version: 2003

WindowsPlatform:

Build:

Accounting Software with online servicesBrief Description:

Software Name:

Vendor:

License Number:

Visio

Microsoft

Version:

WindowsPlatform:

Build:

Diagramming SoftwareBrief Description:




[email protected]

Page 3 of 3


02 July 2004

INFOSHEET: WORKSTATION LIST

These workstations have been identified and are listed according to Activation Time, which is the minimum survival time from the total set of business functions the system supports.

Workstations -- Sorted by Activation Time

Workstation Name:

Activation Time:

Vendor:

Order Number:

CAROLB

Less than 1 hour

CPU:

Windows

Network:

Modem:

CD-ROM:

Operating System:

Hard Drive Size:

RAM:

Wi-Fi:

Yes

No

Yes

No


Other Peripherals:

Installed Software:

Adobe Acrobat

Microsoft Office

MS-Backup

Norton Anti-Virus

Outlook

QuickbooksBusiness Functions Supported:

Accounting

Accounts Payable

Accounts Receivable

Corporate Services




Customer Service

Order Entry

Materials




[email protected]

Page 1 of 17


02 July 2004

Purchasing

Receiving

Shipping


Telephone Systems




[email protected]

Page 2 of 17


02 July 2004


Workstation Name:

Activation Time:

Vendor:

Order Number:

GERRYT

Less than 1 hour

CPU: P4

128

14

Windows

Network:

Modem:

CD-ROM:

Operating System:

Hard Drive Size:

RAM:

Wi-Fi:

Yes

Yes

Yes

Yes


Other Peripherals:

Installed Software:

Adobe Acrobat

CardScan

Microsoft Office

Microsoft Project

MS-Backup

Norton Anti-Virus

OutlookBusiness Functions Supported:


General

Customer Service

Customer Service

Order Entry

Marketing

General

Sales

Consulting


Retail




[email protected]

Page 3 of 17


02 July 2004


Workstation Name:

Activation Time:

Vendor:

Order Number:

MICHAELM-Palm

Less than 1 hour

CPU:

Palm OS5

Network:

Modem:

CD-ROM:

Operating System:

Hard Drive Size:

RAM:

Wi-Fi:

No

Yes

No

No

Type of Computer: Handheld

Other Peripherals: GPRS via Bluetooth Phone


Consulting Services

General

Customer Service

Customer Service

Order Entry

Sales

General




[email protected]

Page 4 of 17


02 July 2004


Workstation Name:

Activation Time:

Vendor:

Order Number:

NICOLEB

Less than 1 hour

CPU: P3

128 MB

12 GB

Windows

Network:

Modem:

CD-ROM:

Operating System:

Hard Drive Size:

RAM:

Wi-Fi:

Yes

No

Yes

No


Other Peripherals:

Installed Software:

Adobe Acrobat

CardScan

IMCD

Microsoft Office

Microsoft Project

MS-Backup

Norton Anti-Virus


Accounting

Accounts Payable

Accounts Receivable

Payroll


General

Corporate Services



Customer Service

Order Entry

Human Resources

Administration

Materials




[email protected]

Page 5 of 17


02 July 2004

Administrative

Receiving

Risk Management


Insurance Records


Telephone Systems




[email protected]

Page 6 of 17


02 July 2004


Workstation Name:

Activation Time:

Vendor:

Order Number:

DEBORAHM

Less than ½ a day

CPU: PX

Windows

Network:

Modem:

CD-ROM:

Operating System:

Hard Drive Size:

RAM:

Wi-Fi:

Yes

Yes

Yes

Yes


Other Peripherals:

Installed Software:

Adobe Acrobat

IMCD

Microsoft Office

MS-Backup

Norton Anti-Virus


Accounting

Cash


General

Communications

Corporate Policies

Compliance Office

Compliance Programs

Corporate Services


Customer Service

Customer Service

Human Resources

Crisis Management

Treasury Functions

General




[email protected]

Page 7 of 17


02 July 2004




[email protected]

Page 8 of 17


02 July 2004


Workstation Name:

Activation Time:

Vendor:

Order Number:

MICHAELC

Less than ½ a day

CPU: Dual Pentium HOT

512 MB

500 GB

Windows

Network:

Modem:

CD-ROM:

Operating System:

Hard Drive Size:

RAM:

Wi-Fi:

Yes

Yes

Yes

Yes


Other Peripherals: You think it, he got it. Installed Software:

Adobe Acrobat

CardScan

IMCD

Microsoft Office

Microsoft Project

MS-Backup

Nero

Norton Anti-Virus

Outlook

Quickbooks

VisioBusiness Functions Supported:


General

Customer Service

Customer Service



QA

QA

R&D

R&D




[email protected]

Page 9 of 17


02 July 2004


Workstation Name:

Activation Time:

Vendor:

Order Number:

MICHAELM

Less than ½ a day

CPU: P59

256

200

Windows

Network:

Modem:

CD-ROM:

Operating System:

Hard Drive Size:

RAM:

Wi-Fi:

Yes

Yes

Yes

Yes


Other Peripherals: Many toysInstalled Software:

Adobe Acrobat

CardScan

IMCD

Microsoft Office

Microsoft Project

MS-Backup

Norton Anti-Virus

Outlook


Accounting

Cash

Financial Reporting


Consulting Services

General

Communications

Press Releases

Customer Service

Customer Service

Sales

Consulting

General




[email protected]

Page 10 of 17


02 July 2004

Treasury Functions

General




[email protected]

Page 11 of 17


02 July 2004


Workstation Name:

Activation Time:

Vendor:

Order Number:

SHAWNA

Less than ½ a day

CPU: Pentium 3

256 MB

200 GB

Windows

Network:

Modem:

CD-ROM:

Operating System:

Hard Drive Size:

RAM:

Wi-Fi:

Yes

Yes

Yes

Yes


Other Peripherals: DVD Burner200 GB External Firewire DrivesCardScan

Installed Software:

Adobe Acrobat

CardScan

IMCD

Microsoft Office

Microsoft Project

MS-Backup

Nero

Norton Anti-Virus



Computer Systems

Office Systems

Other

Telephone Systems




[email protected]

Page 12 of 17


02 July 2004


Workstation Name:

Activation Time:

Vendor:

Order Number:

STEPHENC

Less than ½ a day

CPU: P4

Windows

Network:

Modem:

CD-ROM:

Operating System:

Hard Drive Size:

RAM:

Wi-Fi:

Yes

Yes

Yes

Yes


Other Peripherals: PhotoprinterInstalled Software:

Adobe Acrobat

Microsoft Office

MS-Backup

Nero

Norton Anti-Virus

Outlook

VisioBusiness Functions Supported:


General

Communications

Corporate Policies

Press Releases

Customer Service

Customer Service

R&D

R&D

Sales

Consulting

General




[email protected]

Page 13 of 17


02 July 2004


Workstation Name:

Activation Time:

Vendor:

Order Number:

STEPHENC-Palm

Less than ½ a day

CPU:

Palm OS4

Network:

Modem:

CD-ROM:

Operating System:

Hard Drive Size:

RAM:

Wi-Fi:

No

Yes

No

No

Type of Computer: Handheld

Other Peripherals:


General

Communications

Media Contacts

Press Releases

Customer Service

Customer Service




[email protected]

Page 14 of 17


02 July 2004


Workstation Name:

Activation Time:

Vendor:

Order Number:

NEILB

1 Day

CPU: P3

128 MB

18 GB

Windows

Network:

Modem:

CD-ROM:

Operating System:

Hard Drive Size:

RAM:

Wi-Fi:

Yes

Yes

Yes

Yes


Other Peripherals:

Installed Software:

Adobe Acrobat

CardScan

Microsoft Office

MS-Backup

Norton Anti-Virus

Outlook


Accounting

Accounts Payable

Accounts Receivable

Cash

Financial Reporting

General Ledger

Payroll

Corporate Tax


Internal Audit

Financial Audit

Treasury Functions

General




[email protected]

Page 15 of 17


02 July 2004


Workstation Name:

Activation Time:

Vendor:

Order Number:

CRAIGB

4-7 Days

CPU: P3

128 MB

Windows

Network:

Modem:

CD-ROM:

Operating System:

Hard Drive Size:

RAM:

Wi-Fi:

Yes

Yes

Yes

Yes


Other Peripherals:

Installed Software:

Adobe Acrobat

Microsoft Office

MS-Backup

Norton Anti-Virus

Outlook


Accounting

Financial Reporting

Internal Audit

Financial Audit

Treasury Functions

General




[email protected]

Page 16 of 17


02 July 2004


Workstation Name:

Activation Time:

Vendor:

Order Number:

LARRYS

4-7 Days

CPU: P4

256

10

Windows

Network:

Modem:

CD-ROM:

Operating System:

Hard Drive Size:

RAM:

Wi-Fi:

Yes

Yes

Yes

Yes


Other Peripherals:

Installed Software:

Adobe Acrobat

IMCD

Microsoft Office

MS-Backup

Norton Anti-Virus


Compliance Office

Compliance Programs

Law Department

Crisis Management

Filings

Misc Litigation

Misc Orig Docs

Signed Orig Docs




[email protected]

Page 17 of 17