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aegon.com
Aegon Americas –
Transform Tomorrow
Mark Mullin
CEO Aegon Americas
Management Board Member
Analyst & Investor Conference, New York City – December 5, 2012
2
Continuing the journey – growth phase
Staying focused on our core business
Growing in our chosen markets
Delivering profitable, sustainable growth
Getting closer to customers through technology
The Americas is delivering results
3
Execution of Aegon strategy
Customer centricity
Expanding distribution
Product innovation
Balanced risk profile
Profitable sales mix
Investing in and leveraging technology
Restructured 14 business units into three
core businesses
New senior leadership team
Completed TARe divestiture
Executed FA co-insurance deals
Business model fee based – capital light
Product design changes and repricing
Reduced exposure to US credit markets
80% delta hedged
Repositioned and strengthened
Transamerica brand
Wind down institutional spread business
Exited automotive credit market
Exited BOLI/COLI
Merged broker / dealers
De-emphasized fixed annuities
Closed Louisville location
Monumental Life securitization
Unhedged delta
Tough decisions have moved us in the right direction
Reflections on strategic transformation
Phase 3: 2012 and future Profitable, sustainable growth Phase 2: 2010 – 2011
Rebasing and positioning for growth Phase 1: 2008 – 2010
Decisions made to exit or de-emphasize part of earnings base
Ongoing commitment to strategy yields profitable, sustainable growth
Profitable, sustainable growth
4
We exist to help people take
responsibility for their financial future
5
Significant opportunities for growth
44% of American households have individual life insurance
– a 50 year low
Half of American households say they need more life
insurance
Personal responsibility for health insurance is increasing
Growing and aging US population with increased need for
accumulation and retirement products
► US population of 307 million
► 78 million baby boomers heading to retirement
Market volatility increases probability of wealth destruction
at the wrong time – retirement
Life and Health Protecting families and their dreams
Investments and Retirement Serving individuals in accumulation
to and through retirement
Transamerica’s competitive advantages
Breadth of
product offerings
Strong reputation, recognized
for industry knowledge
Client service excellence
Brand recognition
Extensive distribution
network
Market share position
Leader in products
and service innovation
Extensive risk management expertise
Use of technology to increase
efficiencies and improve
customer service
Market outlook — Opportunities for future growth —
Source for market outlook: LIMRA, US Bureau Economic Analysis
6
Executing our core growth strategy in Life and Health
Growing through . . .
Expanding distribution – new and
existing
Introducing less capital intensive
products
Diverse product mix
Maintaining pricing discipline for
profitability
Investing in technology and innovation
Leveraging technology to increase
efficiencies and improve customer
service
Strong and steady growth is key . . .
Industry ranking source: LIMRA
US Industry Ranking - Transamerica
2009 2010 2011 Q3 2012
Individual life sales 9 6 8 6
Voluntary life sales 7 7 5 3
Voluntary health sales 7 5 5 5
7
Expanding distribution
~ 20% of L&P’s 9M 2012 sales gained through
distribution added post-2008
Expanding product offerings to new channels,
e.g. Indexed UL to brokerage channel
Transitioning Transamerica Employee Benefits to L&P,
leveraging expertise and building synergies
Developing direct to consumer capabilities
Growth in products that perform well in a low
interest rate environment
Voluntary benefits grew 14% through Q3 2012,
primarily due to favorable solutions for employers
to control their health costs
Increased supplemental health production, in part
by introducing prescription plan coverage
Growth in non-interest sensitive basic protection within
specialty lines, such as travel and student health
Decline in interest sensitive products, such as fixed
universal life
Growth driven by new distribution partners and product diversity
Voluntary
benefits
Other life
and protection*
Fixed
universal life
Life, health and specialty sales (USD million)
* Other life and protection includes term, whole life, indexed universal life, variable universal life and accident and health
Canada and
Latin America
0
500
1,000
1,500
2009 2010 2011 9M 11 9M 12
1,278
1,013
1,340 1,394
1,152
8
0%
100%
200%
300%
2003 2004 2005 2006 2007 2008 2009 2010 2011*
Executing our core growth strategy in Investments and Retirement
Strong and steady growth is key . . .
* Source: pension industry data is an estimate based on Cerulli Quantitative Update 2011 – Private and Public DB/DC
— Transamerica CAGR of 13%
— Industry* CAGR of 4%
Pension asset growth
Growing through . . .
Expanding distribution – new and
existing
Increasing fee-based earnings
Expanding At & After Retirement
products and services
Maintaining pricing discipline for
profitability
Investing in technology and innovation
Leveraging technology to increase
efficiencies and improve customer
service
263%
136%
Variable annuity ranking progression (LIMRA)
2008 2009 2010 2011 Q3 2012
14 12 10 10 8
Transamerica ranks #6 in VA sales through traditional channels
9
Growth in Individual Savings & Retirement
Vigilant product portfolio management
► Speed-to-market competitive advantage
► Repriced and/or introduced new products
Increased variable annuity sales through private label partnerships,
e.g. Vanguard, CUNA, TD Ameritrade
Introducing new retail mutual funds, as well as partnering with
Aegon Asset Management to provide access to fixed income funds
Employer Solutions & Pensions rapid growth strategy
Initiated new Enhanced Distribution Strategy (EDS) within
top-10 distribution partnerships to maximize per firm market share
Innovative solutions to drive higher plan participant savings rates
► Launched RENEW, a five-step online process to increase financial literacy
► Implementing auto-enrollment and auto-escalation pension plans
► Introduced a simplified IRA rollover solution
Delivering expanded products and services under one brand –
Transamerica Retirement Solutions
Growth in our fee based businesses
25%
75%
15%
85%
2007 9M
2012
Fees Non-fee based
Aegon Americas underlying earnings
* Includes variable annuities, retail mutual funds and pension gross deposits
2009 2010 2011 9M 2012
Up
7%
17.2
23.6 24.6
20.6
19.0 9M 2011
Gross deposits* (USD billion)
10
Our products and services have never been
more needed and we must adapt to the new reality
11
Growing profitable sales while being responsive to economic conditions
Market environment
VA repricing - increased fees, product enhancement
VA and MF product innovation (introduced volatility adjusted
funds, tiered pricing by equity level, tactical income fund
and alternative strategies retail funds)
Increased SVS fees
Repricing / redesigning life products
Withdrawal of life products
Management actions
2008 2009 2011 2010 2012
Strong risk and asset liability management
10 year US treasury rates S&P 500
0.0
0.5
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
0
200
400
600
800
1000
1200
1400
1600
1800
2000
12
Focusing on creating value on a market consistent basis
Redesigning products to be less sensitive to financial markets
Repricing products to reflect low interest rates
Introducing alternative products with more fee-based components
Withdrawing products that in the current environment no longer add value
Growing value of new business through management action
91 97
58
(10)
62 58
92
Q1 11 Q2 11 Q3 11 Q4 11 Q1 12 Q2 12 Q3 12
Market consistent value of new business (USD million)
13
Improving profit margin
Pensions balances and margin (%, USD billions)
Variable annuity balances and margin* (%, USD billions)
* Variable annuities margin adjusted for one-offs
** 9M 2012 earnings annualized
59 77 83 96 0.0%
0.1%
0.2%
0.3%
2009 2010 2011 9M 12
38 42 43 47 0.0%
0.5%
1.0%
2009 2010 2011 9M 12
Margin (UEBT** / Assets)
Targeted margin
Margin (UEBT** / Assets)
Targeted margin
Economies of scale
Operational enhancements
Leveraging technology
Continued strong net deposits
Low withdrawal rates
Small retirement plan growth
Intelligent expense management
VA product redesign and repricing
Favorable markets
Margin improvements driven by
14
Business development and growth
Growing the business by reinvesting cost savings
Investing in technology and innovation
► Expanding lead analytics across BUs
► Creating mobile apps for distributors and participants
► Developing direct to consumer via TransamericaDirect.com
Expanding distribution and channel diversity
Continuing to enhance speed-to-market of new products
and repricing
Expanding At & After Retirement products and services
Continuing to invest in Tomorrow Makers campaign
Leveraging technology to increase efficiencies and improve
customer service
► Continued build out of the Institutional Service Center
► Increasing e-delivery participation
Establishing Enterprise Business Services, a shared
services and sourcing division
Broker-dealer consolidation
Vendor management / contract optimization
Distribution restructuring
Cost reduction initiatives
* Adjusted operating expenses excludes runoff, restructuring, corporate center charges; 9M 2012 annualized
** Revenue generating investments, excluding runoff
Adjusted operating expenses as a percentage of revenue generating investments*,**
USD billion
268 286 307
0.62% 0.59% 0.55%
0.00%
0.25%
0.50%
0.75%
200
250
300
350
400
2010 2011 9M 2012
Revenue generating investments Adjusted operating expenses as a % of RGI
15
Clear targets to support overall Group targets
Achieve return on capital* of
8.5% (8.2% geography adjusted**)
by 2015
Grow underlying earnings
before tax by
3-5%
of underlying earnings
by 2015
30-35%
Double fee-based earnings to
by 2015
Increase annual
operational free cash flow by
25%
on average per annum
between 2010 and 2015
* Excludes leverage benefit at holding
** Geography adjustments as disclosed in Q1 2012
16
We will get much closer to the people who depend on us
17
Developed unique brand positioning that unifies our company, employees, intermediaries and customers
One year anniversary of Tomorrow Makers campaign
► Tomorrow is built on what we make today
Strengthening our brand through high impact TV, print, digital, trade and sponsorships
New iPhone 5 debut prominently features Transamerica pyramid
Significant increase in brand awareness among intermediaries, high net worth and engaged sports fans
Transforming tomorrows for our customers
iPhone images courtesy of Apple Inc., all rights reserved
18
Expanding our social media and web presence
Developed consumer
engagement program
Developed thought-
leadership program
Developed Transamerica
channel
Commitment to continue to invest in the value of the brand
Developed
integrated content
strategy
Doubled
Transamerica.com
traffic to 2 million/year
Increased fans from
5,000 to 35,000
Doubled followers
to 10,000+
30,000 video views
19
Continuing the journey – growth phase
Staying focused on our core business
Growing in our chosen markets
Delivering profitable, sustainable growth
Getting closer to customers through technology
The Americas is delivering results
20
Appendix
21
Life & Protection at a glance
Life, health and specialty products
Stable market with solid earnings growth
Top 10 player in individual life, supplemental health
and voluntary worksite
High quality, low risk earnings
Lower capital markets leverage
Strong distributable earnings
* Life sales are standardized = recurring premium + 1/10 of single premium; health sales are not standardized
L&P sales, premiums and underlying earnings include Transamerica Employee Benefits. See L&P appendix for pro-forma.
37%
63%
Health
Life
39% 61%
L&P
57% 43%
L&P
Other
Americas
businesses
Q3 YTD 2012 L&P sales
Life vs. Health* (USD million)
Q3 YTD 2012 Aegon Americas
Inforce premium (USD billion)
Q3 YTD 2012 Aegon Americas
Underlying earnings (USD million)
1,075 8.0 1,249
Other
Americas
businesses,
including
run-off
Business profile Diverse distribution with target market focus
Agency Employee Benefits
Affinity Markets Brokerage
22
-
350
700
2010 2011 9M 2012*
Retail mutual funds Variable annuities Fixed annuities
Individual Savings & Retirement at a glance
Annuity and mutual fund products
Strong growth potential
Fee-based quality earnings
Some capital markets leverage post hedging
Gross deposits FY 2011 (USD billion)
Earnings mix shift to VA and mutual funds (USD million)
Business profile
Gross deposits FY 2008 (USD billion)
Gross deposits 9M 2012 (USD billion)
63%
33%
4%
Growing fee business
8.4
billion 60%
37%
3%
6.6
billion Fixed annuities
Variable annuities
Retail mutual funds
28%
23%
49% 12.1
billion
* 9M 2012 underlying earnings, annualized
23
Employer Solutions & Pensions at a glance
Comprehensive solutions for over 34,000
American employers
All pension markets covered: DB, DC, small
to large, private and public, bundled and unbundled
Some capital markets leverage (fee-based)
Industry
validation
Business profile
11.0 11.4 11.4 16.3 16.5 14.3
12.9 9M 2011
2007 2008 2009 2010 2011 9M 2012
Pension deposits (USD billion)
24
Canada at a glance
Delivering on our strategic priorities
Easy to do business with: implementation of straight-through processing; service strategy; implementation
of business improvement methodologies
Middle market growth opportunities: implementation of distribution strategy – World Financial Group (WFG),
Managing General Agents (MGAs)
Diversified risk profile: in-force reinsurance programs; UL hedging
Individual insurance products – top 5 player
Mutual funds
Repositioned and profitable product portfolio
Reduced and diversified risk profile
Middle market focus
Business profile Strategic priorities
Strengthen relationships with distribution
Standard products and services
Middle market emphasis
Diversified risk profile
Alignment and engagement of employees
Aggressive expense management
25
Latin America at a glance
Brazil: Mongeral Aegon is a non-bank life company
focused on the middle market primarily through
worksite marketing; also manufactures and
distributes pension products
Mexico: Argos Aegon is a non-bank life insurance
company focused on the middle and lower markets
through worksite marketing
Business profile Strategic priorities
Grow life portfolio through new products and
distribution
Continued geographic expansion in Brazil regions
that support our market demographics
Look for strategic opportunities to significantly
increase our presence in Latin America
Delivering on our strategic priorities
First to Brazil market with domestic high net worth solution
Aggressively growing worksite model in both markets
Recently launched affinity marketing and proprietary retirement products in Brazil
Growing sales through bancassurance partnership in Mexico
Expanding tied agent recruiting in both markets
26
Long term US reinvestment yield assumption unchanged
► 10-year US Treasury assumption grading from current levels in 5 years to 4.75% in 2017
► Credit spreads are assumed to grade from current levels in two years to 110 bps
Gradual impact on underlying earnings is manageable and mitigated by management
actions
► Continued focus on cost efficiencies
► Redesign, repricing and withdrawal of products
► Strong focus on writing profitable business on a market consistent basis
Reinvestment yield assumption unchanged
Assumed reinvestment yield (10-year US Treasury + credit spread)
2.50
3.00
3.50
4.00
4.50
5.00
5.50
6.00
6.50
2011 2012 2013 2014 2015 2016 2017+
old reinvestment yield new reinvestment yield
27
For questions please contact Investor Relations
+31 70 344 8305
P.O. Box 85
2501 CB The Hague
The Netherlands
28
Cautionary note regarding non-GAAP measures
This document includes a non-GAAP financial measure: underlying earnings before tax. The reconciliation of underlying earnings before tax to the most comparable IFRS measure is provided in Note 3 "Segment information" of Aegon’s Condensed consolidated
interim financial statements.
Local currencies and constant currency exchange rates
This document contains certain information about Aegon’s results and financial condition in USD for the Americas and GBP for the United Kingdom, because those businesses operate and are managed primarily in those currencies. Certain comparative
information presented on a constant currency basis eliminates the effects of changes in currency exchange rates. None of this information is a substitute for or superior to financial information about us presented in EUR, which is the currency of Aegon’s primary
financial statements.
Forward-looking statements
The statements contained in this document that are not historical facts are forward-looking statements as defined in the US Private Securities Litigation Reform Act of 1995. The following are words that identify such forward-looking statements: aim, believe,
estimate, target, intend, may, expect, anticipate, predict, project, counting on, plan, continue, want, forecast, goal, should, would, is confident, will, and similar expressions as they relate to Aegon. These statements are not guarantees of future performance and
involve risks, uncertainties and assumptions that are difficult to predict. Aegon undertakes no obligation to publicly update or revise any forward-looking statements. Readers are cautioned not to place undue reliance on these forward-looking statements, which
merely reflect company expectations at the time of writing. Actual results may differ materially from expectations conveyed in forward-looking statements due to changes caused by various risks and uncertainties. Such risks and uncertainties include but are not
limited to the following:
Changes in general economic conditions, particularly in the United States, the Netherlands and the United Kingdom;
Changes in the performance of financial markets, including emerging markets, such as with regard to:
• The frequency and severity of defaults by issuers in Aegon’s fixed income investment portfolios; and
• The effects of corporate bankruptcies and/or accounting restatements on the financial markets and the resulting decline in the value of equity and debt securities Aegon holds;
• The effects of declining creditworthiness of certain private sector securities and the resulting decline in the value of sovereign exposure that Aegon holds;
Changes in the performance of Aegon’s investment portfolio and decline in ratings of the company’s counterparties;
Consequences of a potential (partial) break-up of the euro;
The frequency and severity of insured loss events;
Changes affecting mortality, morbidity, persistence and other factors that may impact the profitability of Aegon’s insurance products;
Reinsurers to whom Aegon has ceded significant underwriting risks may fail to meet their obligations;
Changes affecting interest rate levels and continuing low or rapidly changing interest rate levels; changes affecting currency exchange rates, in particular the EUR/USD and EUR/GBP exchange rates;
Changes in the availability of, and costs associated with, liquidity sources such as bank and capital markets funding, as well as conditions in the credit markets in general such as changes in borrower and counterparty creditworthiness;
Increasing levels of competition in the United States, the Netherlands, the United Kingdom and emerging markets;
Changes in laws and regulations, particularly those affecting Aegon’s operations, ability to hire and retain key personnel, the products the company sells, and the attractiveness of certain products to its consumers;
Changes in the policies of central banks and/or governments,;
Regulatory changes relating to the insurance industry in the jurisdictions in which Aegon operates;
Changes in customer behavior and public opinion in general related to, among other things, the type of products also Aegon sells, including legal, regulatory or commercial necessity to meet changing customer expectations;
Acts of God, acts of terrorism, acts of war and pandemics;
Lowering of one or more of Aegon’s debt ratings issued by recognized rating organizations and the adverse impact such action may have on the company’s ability to raise capital and on its liquidity and financial condition;
Lowering of one or more of insurer financial strength ratings of Aegon’s insurance subsidiaries and the adverse impact such action may have on the premium writings, policy retention, profitability of its insurance subsidiaries and liquidity;
The effect of the European Union’s Solvency II requirements and other regulations in other jurisdictions affecting the capital Aegon is required to maintain;
Litigation or regulatory action that could require Aegon to pay significant damages or change the way the company does business;
As Aegon’s operations support complex transactions and are highly dependent on the proper functioning of information technology, a computer system failure or security breach may disrupt the company’s business, damage its reputation and adversely affect its
results of operations, financial condition and cash flows;
Customer responsiveness to both new products and distribution channels;
Competitive, legal, regulatory, or tax changes that affect profitability, the distribution cost of or demand for Aegon’s products;
Changes in accounting regulations and policies may affect Aegon’s reported results and shareholder’s equity;
The impact of acquisitions and divestitures, restructurings, product withdrawals and other unusual items, including Aegon’s ability to integrate acquisitions and to obtain the anticipated results and synergies from acquisitions;
Catastrophic events, either manmade or by nature, could result in material losses and significantly interrupt Aegon’s business; and
Aegon’s failure to achieve anticipated levels of earnings or operational efficiencies as well as other cost saving initiatives.
Further details of potential risks and uncertainties affecting the company are described in the company’s filings with NYSE Euronext Amsterdam and the US Securities and Exchange Commission, including the Annual Report. These forward-looking statements
speak only as of the date of this document. Except as required by any applicable law or regulation, the company expressly disclaims any obligation or undertaking to release publicly any updates or revisions to any forward-looking statements contained herein to
reflect any change in the company’s expectations with regard thereto or any change in events, conditions or circumstances on which any such statement is based.
Disclaimer