AIRPORTS COUNCIL

I N S I D E T H I S I S S U E Message from Angela Gittens, Director General, ACI World ACI Sound Bites: Quotes from Regional Heads

U.S. Customs and Border Protection launches initiative to expand preclearance operations to new locations

North American airport industry commends TSA Administrator Pistole his service

AeroParker interviews Nolan Hough, Commercial Director, Car Parks and Ancillaries at Manchester Airports Group

Ivory Coast Transportation Minister visits ACI World offices following Abidjan APEX visit

ACI’s Emergency Preparedness and Contingency Planning Handbook now available

International Aviation Womens Association’s 26th Annual Conference ACI Asia-Pacific Regional Environment Committee (REC) meeting in Hong Kong

Featured ACI Global Training courses ACI Global Training course calendar (November 2014 - December 2015)

ACI Events calendar (November 2014 - April 2015)

NOVEMBER 2014

World Report

2 ACI World Report – November 2014

ACI Africa ACI Asia-Pacific

ACI North AmericaACI Latin America–Caribbean

ACI Europe

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EDITORS

Brent Taylor, Manager, Digital Marketing & Communicationsbtaylor@aci.aero Ryan White, Manager, Communications rwhite@aci.aero

3ACI World Report – November 2014

Having returned from an excellent and well-attended ACI-Africa Annual Assembly, Conference and Exhibition in Durban, “South Africa, on the theme of Service Excellence – the Key to the Future”, and a World Governing Board meeting where we were exhorted by the Board to set stronger goals for passenger advocacy, received a presentation on the activities of the ACI World Facilitation and Services Standing Committee and having read ACI-EUROPE’s guidance document on “Guidelines for Passenger Services at European Airports,” which has world-wide applicability, it occurs to me that our Members and ACI itself spend a great deal of time and resource on enhancing the passenger journey through our airports.

Virtually every ACI World Standing Committee has on its agenda projects that have as their objective smoothing passenger flow, improving the passenger journey and enhancing the passenger experience. And of course, ACI’s longstanding Airport Service Quality (ASQ) passenger satisfaction benchmarking programme provides the measure of how successful airports are in achieving such objectives.

The World Facilitation and Services Committee has the bulk of the work

when it comes to passenger flow. Indeed, last year the ACI World Board approved Recommended Practice (RP) 300A12, “Manual Measurement of Passenger Service Process Times and Key Performance Indicators (KPIs),” developed by the Facilitation and Services Committee. The document provides airports a simple yet systematic set of manual measurement methods to objectively determine how long it takes passengers to go through various processes at their airport and identify, and hopefully cure, bottlenecks that passengers encounter.

The Committee is currently working on the development of guidelines for automated passenger flow measurement. The Committee Chair, Mr. Jürgen Wäechtler, General Manager of Operations at Hamburg Airport, presented to the World Governing Board the recommended strategy to guide the Committee’s work plan for the next two years. The Committee is looking to identify passenger needs and expectations for different demographic segments, establish recommendations for inclusion of passenger service quality metrics in Service Level Agreements for airport operators, airlines and other service providers, and provide data to support passenger advocacy efforts. An ambitious agenda, focused where it should be.

Message from Angela GittensDirector General, ACI World

Dear Colleagues,

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4 ACI World Report – November 2014

As we’ve discussed earlier, ACI, under the guidance of the Security Committee, has teamed with the International Air Transport Association (IATA) in embarking on the Smart Security programme, which seeks to improve aviation security, particularly the passenger screening process, to make it more risk-based, efficient and entailing less hassle for the passenger. The projects are both short term and long term, involving deployment of new technology, industrial engineering of processes, and integrating process and technology in the real environment. Success will mean a better journey for the passenger faster and more secure.

The Safety and Technical Committee, with support from the IT Committee, is overseeing the promotion of Airport Collaborative Decision-Making (A-CDM), a combination of technology and processes that enables real-time communication among the role players on the airport platform that drive performance. It “connects the dots” from air traffic management, airline dispatch, ground service operations and airport operations. Along with greater efficiency and faster recovery from irregular operating conditions, it enables the airline and the airport to provide the passenger with a reliable journey.

There is much more going on in these and the other Committees at the World and Regional levels that demonstrate the customer focus that ACI maintains on a daily basis, mirroring the priority of its Members. Some of the highlights of this customer focus can be viewed on the PassengersPlus website.

As a reminder, this month is the ACI Latin America-Caribbean Annual Assembly, Conference and Exhibition, to be held in the beautiful city of Cancun, Mexico, 8–11 November. Most appropriately, the theme is “Airports Contributing to the Development of Sustainable Tourism.” At the conference will be a special commemoration for the late Philippe Baril, former President of ACI-LAC and long-term ACI and ACI Fund manager and supporter. I hope you will join us.

Angela GittensDirector GeneralACI World

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5ACI World Report – November 2014

“A significant proportion of our members are small and emerging airports and we equally value their contributions to the industry. Airports, whether large or small, serve a key role in the transportation of people and goods. However, operating large airports can be very different from operating smaller airports.

The small and emerging airports seminar, which took place in Bali at the end of October, is dedicated to addressing the common interests and concerns of this airport group in the Asia-Pacific region. The discussions in Bali have helped us shape the future of our industry, especially in the growth and challenges we face in Southeast Asia.”

Patti Chau, Regional Director, ACI Asia-Pacific(on the ACI Asia-Pacific Small and Emerging Airports Seminar, which was held in Bali from 20–22 October)

==================================================================== “Airports work hard to serve the passengers traveling through their terminals every day. We are proud of the work we do to build cooperative relationships between the traveling public and the government agencies that use airport facilities to ensure safety and security in the United States.

The Obama Administration’s plans regarding enhanced screening for Ebola by U.S. Customs and Border Protection and the Centers for Disease Control and Prevention is a positive step in protecting health and security without impeding travel. Airports will continue to actively coordinate with government and public health officials as they continue to serve their passengers.” Kevin M. Burke, President and CEO, ACI-North America(responding to the U.S. government’s effort to prevent the spread of Ebola in the United States) ==================================================================== “The 23rd Annual ACI Latin America-Caribbean Assembly, Conference and Exhibition, to be held from 8–11 November in Cancun Mexico, is organized around the theme ‘Airports contributing to the development of sustainable tourism.’ The event will feature airport CEOs, managers, service and equipment providers, civil aviation authorities and airline representatives from all over the region and is an excellent forum for discussion of high-priority industry topics. I’m looking forward to welcoming delegates and exhibitors to Cancun under the kind patronage of Aeropuertos del Sureste for what will surely be a productive four days.” Javier Martinez, Director General, ACI Latin America-Caribbean(on the benefits of attending the upcoming ACI Latin America-Caribbean Assembly, Conference and Exhibition, to be held from 8–11 November in Cancun, Mexico)

ACI SOUND BITES

6 ACI World Report – November 2014

“Health security is paramount and we trust that in their meeting later this week, Health ministers will ensure that actions are properly thought through and fully coordinated across Europe and beyond. Otherwise, we risk ending up with an inefficient patchwork of measures, with negative implications for passengers and airport operations—for an unspecified period of time and with no guarantee of success.” A clear, efficient and fully coordinated response at the EU level is the way forward. Europe’s airports support a dual approach—one, supporting efforts to contain and eradicate the virus at source and two, communicating effectively to the public the measures that are being put in place and what they need to do to play their part and stay safe.”

Olivier Jankovec, Director General, ACI EUROPE(voicing his support of an EU-coordinated approach to the Ebola outbreak) ==================================================================== “There are large discrepancies across the continent with some very high and low levels of services and standards, partly attributed to different cultures, languages and geographical dimensions. With so much happening economically in Africa, in the next few years airports will play a hugely important role and will have priority attention.” Ali Tounsi, Secretary General, ACI Africa(speaking at the 23rd ACI Africa Annual General Meeting, Conference and Exhibition in Durban, South Africa on the increasingly important role that airports will play in Africa’s future)

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7ACI World Report – November 2014

U.S. Customs and Border Protection (CBP) has launched an initiative to expand preclearance operations to new locations toward the goal of preclearing one out of every three U.S.-bound travelers by 2024. In partnership with foreign airport authorities, host governments, and domestic and foreign air carriers, CBP is working to identify opportunities for expansion that enhance joint security and facilitate travel and commerce, while also supporting stakeholders’ service goals and improving the passenger experience.

What is preclearance?

Through preclearance, the same immigration, customs and agriculture inspections of international air passengers performed on arrival in the United States are instead completed before departure at foreign airports. Passengers arrive at different times to undergo preclearance, as opposed to requiring clearance all at once on arrival in the United States. This creates efficiencies through a self-metering effect. As a result, more passengers may be cleared with shorter wait times and fewer resources.

Currently, preclearance operations exist at 15 foreign airports in six different countries, preclearing over 16 million passengers per year. This has not only created significant benefits for air passengers, airports and air carriers in the United States and abroad, but has also increased global aviation security and economic growth.

Why preclear?

Preclearance airports, like Dublin Airport, benefit from growing transfer traffic to the United States and more routes to a greater number of U.S. destinations. In addition to the benefits of higher passenger volumes, air carriers operating precleared flights are able to increase usage of U.S. domestic gates, avoid towing aircraft between terminals and reduce exposure to fines, which all help to reduce costs and get aircraft back in the air faster.

For passengers, preclearance provides a more streamlined, predictable experience. Arriving at a preclearance airport as a departing or connecting traveler, passengers can use some of their pre-boarding time to complete the preclearance process. On arrival in the United States, precleared passengers are able to quickly transfer to a connecting flight or promptly exit the airport. TSA-equivalent aviation security screening at preclearance

U.S. Customs and Border Protection launches initiative to expand

preclearance operations to new locations

CONTINUED ON THE NEXT PAGE

Preclearance has natural efficiencies that help to maximize the use of resources and improve

the passenger experience, while also enabling a more proactive approach to international safety

and security concerns.

8 ACI World Report – November 2014

airports eliminates the need for precleared passengers to undergo additional security screening before boarding a connecting U.S. flight; and their bags are transferred seamlessly to their final destination.

In the face of persistent and emerging international threats ranging from terrorism to Ebola, preclearance provides the United States and our international partners critical opportunities to jointly identify and address these threats at the earliest possible point. Furthermore, with each new route between U.S. and foreign cities generating up to US$720 million annually for a city and its surrounding area,� preclearance has the potential to create significant economic benefits for the United States and our foreign partners.

The preclearance expansion process

Beginning in October 2014, CBP will administer a process to evaluate and prioritize an initial set of potential preclearance locations. CBP intends to enter into negotiations regarding these select locations in 2015. From initial interest to implementation, the process can take up to three years.

In coordination with CBP, foreign airport authorities have the opportunity to design a preclearance model that accommodates their airport’s unique operating environment and service goals, while satisfying the requirements to accomplish CBP’s mission. Preclearance can be designed to accommodate existing benchmarks, such as minimum connection time, while allowing choice as to the number of flights and passengers that will be precleared, and hours of preclearance operations. CBP’s requirements for preclearance provide substantial room for innovation, including the integration of technological solutions like Mobile Passport Control, and process improvements like better queue management. With an innovative preclearance model, preclearance operations can add as little as 30 seconds to the majority of passengers’ pre-boarding experience.

Foreign airport authorities that are interested in initiating the process to establish preclearance operations at their location are encouraged to submit a letter detailing their interest to CBP at preclearance@cbp.dhs.gov by November 30, 2014. ---------------------�U.S. Department of State, “Open Skies Partnerships,” http://www.state.gov/documents/organization/159559.pdf, from a private study.

CONTINUED FROM THE PREVIOUS PAGE

A CBP officer preclears passengers for entry into the United States at Toronto Pearson

International Airport.

Current guidance for stakeholders interested in preclearance expansion is available at:

http://www.cbp.gov/border-security/ports-entry/operations/preclearance

9ACI World Report – November 2014

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10 ACI World Report – November 2014

Airports Council International-North America (ACI-NA) on 16 October commended Transportation Security Administration (TSA) Administrator John Pistole on the news of his retirement from the agency.

“On behalf of Airports Council International-North America’s airport and associate members, I sincerely thank Administrator Pistole for his steadfast leadership of the Transportation Security Administration these past four years,” said ACI-NA President and CEO Kevin M. Burke. “When I joined ACI-NA at the beginning of 2014, Administrator Pistole was one of the federal officials with whom I first met, and I very much value the strength of the partnership I was able to build with him and the TSA senior leadership team in such a short time.”

Administrator Pistole has been an honorable and diligent public servant during a very complicated chapter in U.S. history. Most notably for ACI-NA’s membership and the millions of passengers who travel through North American airports, his leadership in implementing effective, risk-based security initiatives—such as TSA PreCheck™—has established a strong foundation for more efficient screening protocols without

sacrificing the security of the traveling public.

“We look forward to President Obama soon nominating a successor who will further enhance industry collaboration on innovative security solutions for the full benefit of all Americans,” Burke said. “Our strong and productive partnership with TSA’s senior leadership team continues during these remaining months of Administrator Pistole’s tenure to ensure a seamless transition.”

North American airport industry commends TSA Administrator Pistole for his service By Scott Elmore, Vice President, Communications and Marketing, ACI-NA

TSA Administrator John Pistole addresses the boards of ACI-NA and ACI Europe during a

joint meeting held in conjunction with the 2014 ACI-NA Annual Conference and Exhibition in

September 2014

11ACI World Report – November 2014

Q: Today, commercial and parking airport executives are aiming for car parks with cutting-edge technology, easy-to-find spaces filled with satisfied passengers who pre book spaces and ancillaries online or via mobile devices creating steady new and incremental revenue streams, as well as increasing roll up revenues, delivering higher parking yields per passenger. There has been much published about the challenges airports currently face. What changes have you seen in non-aeronautical revenues in the past five years?

A: Aeronautical yield is difficult to grow due to the increasing cost of fuel, taxes and competitive market. Airlines are looking to airports to reduce charges wherever possible however airports need to be able to maintain and improve their infrastructure. Airports across the world need to increase non-aeronautical revenue to undertake infrastructure investments and ensure overall yield growth. As with most airports, Manchester Airports Group (M.A.G.)

wants to improve a number of areas such as the products we offer, our terminals, and our runway and taxi-way facilities. As a result, non-aeronautical revenues are becoming a bigger part of providing the necessary cash to undertake these works.

The biggest challenge in the non-aeronautical segment is that it’s a highly competitive market. We have to ensure we have the best products at great prices. Our competitors can vary from “kiss and fly,” which is when customers are picked up and dropped off on the forecourt, to taxi, bus, coach, rail and off-airport car parking operators. We just need to make sure that we remain competitive and offer the products and services our customers want.

Q: What would you say has been the biggest challenge faced by M.A.G. in car parking over the past 12 months?

A: I think one of the biggest challenges M.A.G. has had is simply keeping up with customer demand. Modal share growth has been really strong and customers have responded well to what we’ve provided them.

In terms of our Airport Service Quality (ASQ) scores, our rating against our peer airports is superb. In our benchmark of 15–25 million passengers, Manchester Airport actually ranks number one for the first and second quarter of this year for both “value for money” and “parking facilities.” M.A.G. is at the top of all airports in its benchmark, which is a fantastic accolade to have. It just proves that not only are we bringing the right products and services to our customers, but we’re also pricing them in the right way.

AeroParker interviews Nolan Hough, Commercial Director, Car Parks and Ancillaries at Manchester Airports Group Hough discusses what lies ahead in the airport parking world and how this will affect consumers and clients

Nolan Hough, Commercial Director, Car Parks and Ancillaries, Manchester Airports Group

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12 ACI World Report – November 2014

Q: What are biggest differences between the UK, Europe and North America with regard to airport car parking and in particular pre-book parking? And, if anything, what can we learn from them?

A: I think the UK market is slightly ahead of Europe in terms of the pre-booking market. European airports are beginning to pre-book more readily now and I think that’s because customers are becoming more comfortable with the process. It’s also a way for airports to challenge the highly competitive landscape. I think that the UK has been leading the way with pre-book parking and yield management and is a key component of your overarching commercial strategy for car parking.

One thing the UK and Europe can learn from US airports is the way in which they invest in their physical assets. US airports have fantastic infrastructure and I see a massive opportunity with pre-book to unlock the potential of these assets.

Q: What strategies do you see being implemented to raise consumer confidence that passengers are getting a good deal when they book their parking directly with an airport?

A: We have a simple price promise to our customers: you won’t find our products anywhere cheaper. If you book with the airport you also have the ability to bundle ancillary products such as fast track and lounge.

Q: Manchester Airport is currently the third largest airport in the country with over 21 million passengers using the airport annually. What issues affect passenger purchasing of non-aeronautical ancillaries?

A: I think one of the biggest challenges is just awareness of our products and how competitive they actually are. It’s how we continually reach customers and let them know that we have great products at great prices. We believe we’ve got the right mix now; it’s just how we tell

people about that. According to our research customers’ overarching perception of airport parking is that it’s too expensive. Actually, once customers realize how cost-effective pre-booking a car parking space is, they are generally willing to convert from other modes. When you look at the size of our valet parking business (meet and greet) at Manchester Airport we have over 12,000 vehicles parked at any one time during the summer months and process almost 2,500 cars each day.

Q: What do you see for the future of the M.A.G. Car Park and Ancillaries Division?

A: We’ve got some really exciting strategies for the future of our car parks business. There are many more customers out there that we believe we can convert to parking if we continue to build the right capacity and give them the right products. We’re going to continue to invest in the best technologies with the right business partners.

We’ve got a really strong strategic partnership with AeroParker. They’re our technology provider of choice. There are a number of e-commerce platforms we could work with, but every time we look at an alternative vendor we just seem to come back to AeroParker. We really see car parking as more than just asphalt and barriers. It’s a “big data” business with commercial and operational analytics, yield management, forecasting and optimization—it really is a full end-to-end business in its own right.

Q: What do you think the parking passenger’s journey from booking to airport and home again will be in 2020?

A: 2020 isn’t that far away. I just think our technology will become more integrated into the whole terminal experience. Customers will continue to use a medium—be it mobile, VMS or something else—to ensure they have the information and ability to tailor their journey through the airport. This probably will evolve to a more hands-free experience with biometrics and virtual reality-type technologies.

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13ACI World Report – November 2014

But most of all what we want to do is make the customers’ journey and experience as easy as possible. So for example if they’ve booked a car parking product and they are running late we want to be able to respond to them as they are a valued customer. We’ll arrange to help them by offering one of our closer products to the terminal with fast track though security. We could have airport support technologies telling the customers when their next connection bus is likely to arrive and the time needed to clear security. We would send relevant retail information to customers that they want to see. It’s about bringing all our technologies together.

Apps are one way to go but this is a fairly congested space and the lifespan of an app is fairly short-lived. I think technologies will prevail whereby we can help our customers’ journey through the airport. We want to make all of the airports in our group offer the best experience. What makes customers happy is when they feel absolutely in control of their journey.

Q: Recently ACI’s Airport Carbon Accreditation programme stated that 60% of an airport’s carbon footprint is landside. How do you think pre-book parking fits in the M.A.G. carbon management strategy?

A: I think carbon management absolutely fits into our strategy because two of our biggest airport services are “kiss and fly” and taxis, representing more than 50% of all of our passengers. Both require customers to be dropped off and then picked up, resulting in two return journeys to the airport per group. If we can encourage customers to park they’re making half the journeys of these alternative modes. This significantly reduces carbon emissions and is a massive part of our carbon management agenda if we can accomplish this.

Q: Is there anything else you want to share that you think is important for B2B customers to know?

A: I think it’s important that we understand that technology platforms are just one component

of your strategy in terms of driving revenue. It’s also about product and pricing—how you yield manage effectively. If you have the right yield managers, business development teams, planners and data analysts, car parking is just a fantastic opportunity. It should definitely be high on any airport’s agenda in terms of future investment.

About AeroParker

Launched in 2000, AeroParker is specialist, trusted, online and mobile software enabling airports to offer passengers a slick and easy

way to pre-book and pay for airport car parking and ancillaries in a single basket, no matter

what device or screen size is being used. AeroParker is uniquely feature-rich, including advanced auto-yield management for flexible

tariff setting and a market-leading promotional code engine and delivery tool together with full

reporting and analytics. With over a decade driving non-aeronautical revenues for airports,

AeroParker has a proven track record in generating real return on investment.

For further information, contact jon.keefe@aeroparker.com

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14 ACI World Report – November 2014

Ivory Coast Transportation Minister visits ACI World offices following Abidjan APEX visit By Michael Rossell, Director, ICAO Relations, ACI World

On 29 September, ACI World had the privilege of welcoming Mr. Gaoussou Toure, the Transportation Minister for the Ivory Coast (Cote D’Ivoire), accompanied by Moumouni Dieguimde, the ICAO Council Member for Burkina Faso and also supporting other States in that region, as well as the Minister’s entourage of local and national officials.

The Minister came to thank Angela Gittens, ACI World Director General, personally for the contribution she and her team had made to airport safety at Abidjan through the Airport Excellence (APEX) in Safety visit earlier in the year. The Minister noted that he had established a Ministerial Commission to act on the recommendations from the

APEX Report. The Commission meets weekly to assess progress against the corrective action plan.

The Minister said he hopes that the actions taken will allow the airport to be certified to Category 1 through the US FAA before the end of the year. He also noted that he is trying to develop air services with the US through Atlanta. Abidjan had previously been twinned with Atlanta and he reflected on whether this might be revived.

The Minister concluded as he had started with fulsome thanks and a round of photographs to mark his visit.

(from right) Angela Gittens, Director General, ACI World and Gaoussou Toure, Transportation

Minister, Ivory Coast met this month at ACI World’s offices in Montreal

Officials from the Ivory Coast along with ACI World staff at the ACI World offices in Montreal

For more information on Airport Excellence (APEX) in Safety

please visit:

http://www.aci.aero/apex

15ACI World Report – November 2014

Strong summer for passenger traffic; air freight perseveres in AugustAccording to the latest statistics available from ACI World, passenger traffic for the month of August increased by 5.3%. This was slightly above the twelve month growth trend of 4.7%. Airports also reported an increase of 6.7% in international passenger traffic, while domestic passenger traffic increased by 4% as compared to August 2013. European airports showed strong growth in passenger traffic in August at 7.4%. While this represents a recovery in air transport demand over the previous year for certain airports that were beleaguered by weakened economies in the Euro area in 2013, Turkish and Russian airports remain some of the major contributors to overall growth for the region. In particular, the two Russian airports based in Moscow (DME and SVO), experienced double-digit growth of over 30% in August. Similarly, African airports also experienced a strong recovery in passenger traffic. Despite the adverse effects of the Ebola crisis on air transport in western parts of the African continent, Northern Africa has rebounded after a bleak period in passenger numbers for 2012 and 2013. From the eve of the Egyptian army-led overthrow of President Morsi to its aftermath, the tourist economy was crippled as passenger traffic dropped significantly in 2013. Cairo (CAI) and Hurghada (HRG), two of Egypt’s major airports, saw passenger traffic jump back by 24% and 76.7% respectively for the month of August. Overall African passenger traffic increased by 10.8%.

The Middle East also achieved robust growth of 9% for the month. Latin America-Caribbean, North America and Asia-Pacific had more moderate growth levels at 4.5%, 3.9% and 3.3% respectively. Air freight continues to be in recovery mode as growth levels have risen above trend. The overall accumulated volumes for the last twelve months rose by 3.6% while August freight volumes jumped up by 5.8%. Although weakness remains in the domestic air freight markets, the trans-border shipment of air freight posted robust gains in August. International freight volumes jumped up by 7.5%. This coincides with an expansion in international trade activity and increasing business confidence. With Brazil slipping into a recession, Latin America-Caribbean experienced a decline in volumes by 1.7% in August. That being said, all other regions achieved gains in freight volumes.

Dubai World Central (DWC), the Middle Eastern airport that is poised to surpass all other airports in terms of freight and passenger capacity, is now a major contributor to overall growth in freight volumes for the region. Although it has only recently commenced operations, in August alone air freight volumes at DWC have quintupled to over 80,000 metric tonnes as compared to the previous year. Month after month, with increased operations, DWC is moving up the ranks to be among the busiest international freight airports in the world.

ACI Economics

Despite the adverse effects of the Ebola crisis on air transport in western parts

of the African continent, Northern Africa has rebounded after a bleak period in

passenger numbers for 2012 and 2013.

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Although weakness remains in the domestic air freight markets, the trans-

border shipment of air freight posted robust gains in August.

16 ACI World Report – November 2014

Asia-Pacific also posted strong increases in volumes at 8.2% for the month of August. The world’s largest air freight hub, Hong Kong (HKG), increased volumes by 8.6% for the month. Europe and North America had more modest growth levels at 3.3% and 2.1% respectively. Africa only inched up slightly in overall freight volumes with growth of 0.5% year over year.

“Despite some of the downside risks that have persisted in 2014, such as the heightened tensions between Russia and Ukraine and the escalating geopolitical threats in the Middle East, passenger traffic has remained relatively resilient with above average growth for the month of August. Notwithstanding, the Ebola

outbreak, if not contained in the short run, may further depress traffic flows beyond the existing routes to and from the affected areas,” said ACI World’s Economics Director Rafael Echevarne. “Similarly, air freight volumes also posted above average growth rates. Although growth in domestic freight volumes in Europe and North America showed weakness in August, international freight volumes showed robust growth in most regions, particularly at airports in the large exporting nations of the Asia-Pacific.”

SUMMARY WORLDWIDE TRAFFIC RESULTS, August 2014 (% CHANGE)

August 2014 over August 2013 Year to Date 2014 12-Month Rolling Year

PaxFlash

International Passenger 6.7 5.8 5.7

Domestic Passenger 4.0 3.9 3.9

Total Passenger 5.3 4.7 4.7

FreightFlash

International Freight 7.5 5.7 4.1

Domestic Freight 2.1 2.5 2.2

Total Freight 5.8 4.8 3.6

“Despite some of the downside risks that have persisted in 2014, such as the heightened tensions between Russia and Ukraine and the escalating geopolitical threats in the Middle East, passenger traffic has remained

relatively resilient with above average growth for the month of August.”

~ Rafael Echevarne, Director, Economics & Programme Development, ACI World

ACI World Statisticswww.aci.aero/airport-statistics

For regional results and trend graphics of passenger and freight traffic from July 2014, please click here.

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17ACI World Report – November 2014

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19ACI World Report – November 2014

ACI’s Emergency Preparedness and Contingency Planning Handbook now available By David Gamper, Director, Safety & Technical, ACI World

ACI World’s Emergency Preparedness and Contingency Planning Handbook is now available for order here. The handbook has been written by members of the ACI World Safety and Technical Standing Committee, bringing together best practice knowledge and experience from aerodromes around the world.

This indispensible resource contains recommendations for emergency response planning based on with Standards and Recommended Practices and guidance material published by the International Civil Aviation Organization (ICAO). The handbook also contains viewpoints and best practices from The International Air Transport Association (IATA).

In addition to the chapters on the emergency planning phase and the emergency response itself, the handbook covers the roles and responsibilities of aerodrome operators and the role of ICAO and its Member States. It also outlines the coordination of emergency response plans with other organizations whose processes interface with the aerodrome during an emergency. In line with established expectations of safety management systems, the handbook stresses the importance of documenting all processes related to emergency response planning.

The handbook covers training for all personnel—both those involved

in drafting the emergency response plan and those responding to an emergency. Furthermore, the substantial annex from IATA contains best practices for media communication and a discussion of the ways in which aerodrome operators can approach the subject of social media during emergencies.

For more information or to purchase please visit:

http://www.aci.aero/

Publications/New-Releases

20 ACI World Report – November 2014

Emergency Preparedness and Contingency Planning

HANDBOOKFirst Edition 2014

NOW AVAILABLE FOR PURCHASE!

To order your copy, contact us at: publications@aci.aero

21ACI World Report – November 2014

On 23 September 2014, Airports Council International signed an agreement with the International Aviation Womens Association (IAWA) with the intention of working collaboratively on education, training and job opportunities in the airport sector. IAWA is an international organization founded in 1988 whose primary intention is to bring together women of achievement in the aviation industry and promote their advancement internationally through the establishment of a worldwide network of aviation professional contacts. Its membership consists of women who hold management and executive level positions in the aviation and aerospace industry.

Recently, I had the pleasure of attending their 26th Annual Conference held in Seattle, Washington. The Conference was attended by over 250 women from 18 countries, representing 180 companies from several different sectors within the aviation industry. As a result of the new partnership, ACI World, with the help of ACI-NA, had the privilege of organizing a session solely dedicated to the airport sector with a panel made up of four very successful female airport CEOs: Deborah Ale Flint, Director of Aviation, Port of Oakland; Bonnie A. Allin, President/CEO, Tucson Airport Authority; Joyce F. Carter, President and CEO, Halifax International Airport Authority; and Gina Marie Lindsey, Executive Director, Los Angeles World Airports.

Deborah C. McElroy, Executive Vice President of ACI-NA, the moderator for the panel, engaged the panellists with a series of questions centered at explaining the

intricacies and complexities airports face. What really caught the attention of the attendees was when each panellist was given the floor to explain a time in their airport careers when they faced a challenging situation and how they managed that situation. Based on the ensuing discussions, it was rewarding seeing how well received the session was and the amount of interest and dialogue it attracted. On a side note, a scholarship for the Airport Operations Diploma Programme was awarded to Ms. Michelle Northcutt from Locke Lord.

If you wish to obtain more information on IAWA or how to become a member, please click here.

International Aviation Womens Association’s 26th Annual Conference By Melisa Monje, Manager, Global Training, ACI World

IAWA’s 26th Annual Conference was attended by over 250 women from 18 countries,

representing 180 companies from several different sectors within the aviation industry

22 ACI World Report – November 2014

The programme consists of six specialized five-day courses on airport safety, and is specifically designed to meet the needs of airside operations and safety managers including developing, implementing and operating effective Safety Management Systems (SMS) at their airports:

• GSN 1 - Safety Management Systems • GSN 2 - Airside Safety and Operations• GSN 3 - Emergency Planning and Crisis Management • GSN 4 - Working with Annex 14• GSN 5 - Advanced Safety Management Systems • GSN 6 - Aerodrome Auditing and Compliance

All classroom sessions make extensive use of pictures, case studies and films, to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations.

Programme Structure

Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma.

GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence, within a three-year timeframe.

GSN Advanced (Gold) Diploma – Complete GSN 4-6 in any sequence, within a three-year time-frame. You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma.

Register for a GSN course today!

Do you have the right competencies to be anairport safety professional?

Advance your career with the GSN Diploma Programme!

• GSN 1 - Safety Management Systems

• GSN 2 - Airside Safety and Operations

• GSN 3 - Emergency Planning and Crisis Management

• GSN 4 - Working with Annex 14

• GSN 5 - Advanced Safety Management Systems

• GSN 6 - Aerodrome Auditing and Compliance

The leading airport management and operations education provider

Global Safety Network (GSN) Diploma Programme

training@aci.aero

http://www.aci.aero/Global-Training

+1 514-373-1200

To find out more information, please contact us at:

23ACI World Report – November 2014

By chance, I was transiting through Hong Kong at the time of the 4th Asia Pacific Regional Environment Committee (REC) meeting and was able to attend. The REC is only in its second year and, while finding its feet, is taking on some very interesting topics.

Environmental management approaches for airports in Osaka and Indonesia were presented to the group; progress on noise issues was presented for both Taiwan and Thailand; Narita introduced a new waste management initiative to address liquids

in garbage bins; and Dr. Mark Watson of Cathay Pacific provided an airline perspective of airport environmental issues, stressing the need for collaboration on many issues. The Region has embraced Airport Carbon Accreditation and Hong Kong made a presentation on how its carbon management programme positioned it to achieve Level 3 Accreditation. ACI Asia-Pacific Regional Director, Patty Chau, took the opportunity to present Stephanie Bolt with the Level 2 accreditation certificates for Adelaide and Parafield Airports.

ACI Asia Pacific Regional Environment Committee (REC) meeting in Hong Kong By Xavier Oh, Senior Manager, Environmental Protection, ACI World

Regional Environment Committee meeting delegates on a solar-powered staircase that has been successfully trialed by JASL Limited, during the tour of environmental facilities at HKIA

CONTINUED ON THE NEXT PAGE

24 ACI World Report – November 2014

The REC is currently working with IATA on a Standard Operational Practices document for both airlines and airports dealing with the processing and recycling of deplaned waste. Issues to cover include sorting, bagging, handling and addressing the requirement in some jurisdictions to incinerate all deplaned waste from international flights. This work is likely to be useful for airports outside the Asia-Pacific region and I will be working to coordinate their contributions. The meeting host, Hong Kong International Airport, is in the process of obtaining approval for a new third runway. One issue of local concern is the impact of the expansion on the small local population of Chinese White Dolphin. Having studied these rare mammals since its original development in the 1990’s, HKIA has substantial data on their number and habits. The new runway will be built on new areas of reclamation near the existing artificial island, but new

techniques will be used to avoid dredging large areas of existing mud on the sea floor. The airport will also sponsor the establishment of significant areas of new marine reserves that will link several small existing marine parks. A highlight of the REC meeting was an afternoon boat tour to view the Chinese White Dolphin in the waters off Lantau Island. Despite the name, the dolphins are born dark grey and become progressively lighter and pinker as they mature. We sighted at least half a dozen dolphins, including a mother and baby in an area where they are commonly seen, despite being under the western flight path of the airport. The tour served as a timely reminder to the members of the REC of our collective mission to support the operation and growth of our industry while minimizing the impact on our natural environment.

During the tour delegates had the opportunity to view the Chinese White Dolphin in the waters off Lantau Island

CONTINUED FROM THE PREVIOUS PAGE

25ACI World Report – November 2014

Redefining the Levels of Service (LoS)!For more than 40 years, the Airport Development Reference Manual (ADRM) has defined excellence in airport design for thousands of users worldwide. Now, IATA, in collaboration with ACI, is making a great product even better. The 10 th Edition ADRM has been completely redesigned with new features in an interactive CD ROM!

IATA-ACI Airport Development Reference Manual

10th Edition >>> 1st Roll-Out

ORDER NOW AND SAVE US$300!

Join the ADRM Community for free at www.iata.org/adrm

Additional 10% OFF for ACI

airport members! Use promo code

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26 ACI World Report – November 2014

The ACI Guide to Airport Security

Assessment of Human Factors in Checkpoint Security

The ACI Guide to Airport SecurityAssessment of Human Factors in Checkpoint Security

New from ACI

• Developed to equip airports’ security teams with a deeper understanding of human factors that contribute to effective passenger screening.

• Covers organization structures and work processes, the technology component and the interface between man and machine and how to optimize the screening checkpoint’s working environment.

• Includes leading industry practices and assists airports benchmark their strengths and weaknesses.

www.aci.aero +1 514 373 1200

For more information or for a preview of the document, please visit http://www.aci.aero/Publications/New-Releases

27ACI World Report – November 2014

2014 ACI GLOBAL TRAINING COURSESGSN 4 - Working with Annex 14 This course is ideally suited for Airside Safety Personnel and Planners who have already gained a basic knowledge of Airport Operations and Aerodrome design and who will be required to implement the Standards and Recommended Practices contained in ICAO Annex 14—either through their Safety Management System or as part of new aerodrome development. Our experienced instructors will explain the complexities of the document through Case studies and practical experience gained from working at small, medium and large airports throughout the world. More information »

Dates Location Member/WBP Price Non-Member Price10-14 November 2014 Zagreb, Croatia $ 1,450 USD $ 2,100 USD

Airport Route Development and MarketingNot only improving the function of an airport as a connecting point for the local economy to the world, a well-developed route network is also the key to commercial success for an airport. Incoming and outgoing air services and passenger streams will stimulate not only the revenues from the aviation business but also increase the non-aeronautical revenue streams of the airport and the overall market value of the airport as a place to do business. The course is designed to enhance and update your knowledge on how to successfully approach airlines in order to attract them to fly to your airport. More information »

Dates Location Member/WBP Price Non-Member Price

23-25 November 2014 Abu Dhabi, UAE $ 950 USD $ 1,450 USD GSN 1 - Safety Management Systems The objectives of this course are to provide a comprehensive overview of Safety Management Systems (SMS) and offer an understanding on how to implement it correctly in your airport environment. This course will also offer the essential guidance on establishing, implementing and enhancing an SMS. Furthermore it will explain the necessity for an SMS in the inter-structural relations and in the operations of an airport. More information »

Dates Location Member/WBP Price Non-Member Price24-28 November 2014 New Delhi, India $ 1,450 USD $ 2,100 USD

Airport Communications and Public RelationsAirports are probably the most complex organizations in aviation. Airports are often presented as a city within a city where anything can happen and sometimes does. Airport managers must have the capacity to deal with complex and sometimes political issues. The Airport Communications & Public Relations course prepares airport professionals and managers to deal with the communication issues that may arise in daily but also in exceptional airport situations. More information »

Dates Location Member/WBP Price Non-Member Price24-28 November 2014 Kuala Lumpur, Malaysia $ 1,600 USD $ 2,400 USD

28 ACI World Report – November 2014

29ACI World Report – November 2014

ACI Global Training Course Calendar

Global Training Course Calendar 2014

Last update: 23 October 2014

Course Programme Location Country Language Member/ WBP price (USD)

Non-member price (USD)

16-20 November GSN 6 - Aerodrome Safety Compliance and Auditing Safety Abu Dhabi UAE English 1,450.00$ 2,100.00$ 17-21 November Airport Master Planning Other Incheon South Korea English 1,450.00$ 2,100.00$ 23-25 November Airport Route Development & Marketing Economics Abu Dhabi UAE English 950.00$ 1,400.00$ 23-27 November GSN 2 - Airside Safety and Operations Safety Abu Dhabi UAE English 1,450.00$ 2,100.00$ 24-28 November GSN 1 - Safety Management Systems Safety Hyderabad India English 1,450.00$ 2,100.00$ 24-28 November Airport Communications and Public Relations* Other Kuala Lumpur Malaysia English 1,600.00$ 2,400.00$ 06-11 December Airport Executive Leadership Programme (AELP)* Other Abu Dhabi UAE English 6,200.00$ 7,200.00$ 07-09 December Wildlife Hazard Prevention and Management Safety Abu Dhabi UAE English 950.00$ 1,450.00$

10-14 November GSN 4 - Working with Annex 14 Safety Zagreb Croatia English 1,450.00$ 2,100.00$ 17-19 November Passengers with Reduced Mobility Workshops Facilitation Bucharest Romania English 950.00$ 1,400.00$ 26-28 November Airport Collaborative Decision Making (A-CDM) Safety Istanbul Turkey English 950.00$ 1,400.00$

Course Programme Location Country Language Member/ WBP price (USD)

Non-member price (USD)

19-27 Jan - Feb Online - Airport Environmental Management* Environment ONLINE ONLINE English 1,600.00$ 2,400.00$ 20-29 Apr - May Online - Airport Environmental Management* Environment ONLINE ONLINE English 1,600.00$ 2,400.00$

23-27 February Developing a Customer Service Culture at Airport* Facilitation Nairobi Kenya English 1,600.00$ 2,400.00$ 13-17 April Airport Enterprise Risk Management Mngmt./ Techn. Nairobi Kenya English 1,450.00$ 2,100.00$ 20-24 April Airport Enterprise Risk Management Mngmt./ Techn. Nairobi Kenya English 1,450.00$ 2,100.00$

26-30 January GSN 5 - Advanced Safety Management Systems Safety Kuala Lumpur Malaysia English 1,450.00$ 2,100.00$ 23-27 March GSN 1 - Safety Management Systems Safety Kuala Lumpur Malaysia English 1,450.00$ 2,100.00$ 18-22 May GSN 2 - Airside Safety and Operations Safety Kuala Lumpur Malaysia English 1,450.00$ 2,100.00$

02-06 February Airline Management for Airport Professionals* Economics Dublin Ireland English 1,600.00$ 2,400.00$ 16-20 February Managing Aerodrome Works Safety Bucharest Romania English 1,450.00$ 2,100.00$ 23-27 February EASA Implementing Rules for Aerodromes Safety Istanbul Turkey English 1,450.00$ 2,100.00$ 09-13 March GSN 4 - Working with Annex 14 Safety Riga Latvia English 1,450.00$ 2,100.00$ 16-18 March Air Traffic Forecasting Economics Athens Greece English 950.00$ 1,400.00$ 20-24 April Airline Management for Airport Professionals* Economics Athens Greece English 1,600.00$ 2,400.00$ 20-24 April Airport Collaborative Decision Making (A-CDM) Safety Bucharest Romania English 1,450.00$ 2,100.00$ 11-15 May Airport Revenue Generation* Economics Bucharest Romania English 1,600.00$ 2,400.00$ 27-29 May Airport Non-Aeronautical Revenues Economics Istanbul Turkey English 950.00$ 1,400.00$

12-16 January Developing a Customer Service Culture at Airport* Facilitation Port of Spain Trinidad and Tobago English 1,600.00$ 2,400.00$ 11-13 May Airport Business Development & Planning Economics Port of Spain Trinidad and Tobago English 950.00$ 1,400.00$

16-20 March Airport Revenue Generation* Economics San Francisco USA English 1,600.00$ 2,400.00$ 27-01 Apr - May Airport Safety Management Systems Implementation* Safety San Francisco USA English 1,600.00$ 2,400.00$ 25-29 May ACI/ICAO Aerodrome Certification* Safety Montreal Canada English 2,000.00$ 2,000.00$ 31-05 May - Jun Airport Executive Leadership Programme* Mngmt./ Techn. Montreal Canada English 6,200.00$ 7,200.00$

*Can be taken as an elective for the Airport Management Professional Accreditation Programme (AMPAP) **Course availability and dates subject to change. Please visit our website for the most up-to-date information: http://www.aci.aero/Global-Training

For additional information please contact us at training@aci.aero

Date

ACI Global Training 2014

Asia Pacific

Europe

Latin America

North America

ONLINE

Date

ACI Global Training 2015

Asia Pacific

Europe

Africa

1/1

For more information on ACI Global Training:

email: training@aci.aero phone: +1 514 373 1200

30 ACI World Report – November 2014

Airport Operations Diploma Programme

Airport Operations Diploma Programme

Airport Operations Diploma Programme

Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme

Airport Operations Diploma Programme

ACI - Airport Operations Diploma Programme (V5) / 5 September 2013

DDAC0001 / full page trim size 195mm (w) X 276mm (h)

Did You Know?The Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations, terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports.

Programme StructureThe Programme consists of three self-paced online courses:

Airside Operations • Terminal and Landside Operations • Airport Business Operations

Candidates must successfully complete all three online courses within a three-year time frame.

To register for the Airport Operations Diploma Programme visit www.olc.aero or contact enrolments@olc.aero

For more information on ACI Global Training visit www.aci.aero/training or contact training@aci.aero

TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS

The Programme is exclusively available ONLINE

DDAC0001_AODP_FullPageAd276X195_V5.indd 1 2013-09-05 2:31 PM

31ACI World Report – November 2014

ACI EVENTS CALENDAR

3-5 NOVEMBER 2014 ACI EUROPE & ACI Asia-Pacific Airport ExchangeParis, France www.airport-exchange.com

8-11 NOVEMBER 2014 ACI Latin America-Caribbean Assembly, Conference & ExhibitionCancun, Mexico www.aci-lac.aero 1-3 DECEMBER 2014 ACI EUROPE’s Airport Leadership and Change Management Summit & ExhibitionMunich, Germany http://www.airport-leadership.com/ 4-5 DECEMBER 2014 ACI-NA International Aviation Issues SeminarWashington, DC, USA http://www.aci-na.org/event/3222 14-16 JANUARY 2015 ACI-NA Risk Management ConferenceSan Diego, CA, USA http://www.aci-na.org/event/5179

27-29 JANUARY 2015 ACI-NA Customer Service SeminarReno, NV, USA http://www.aci-na.org/event/5182 25-27 FEBRUARY 2015 ACI Economics and Finance ConferenceLondon, England http://aci-economics.com/ 3-4 MARCH 2015 ACI-NA/AAAE Washington Legislative ConferenceWashington, DC, USA http://www.aci-na.org/event/5344 22-25 MARCH 2015 ACI-NA Business Information Technology, Environmental Affairs, Public Safety & Security Spring, and Operations & Technical Affairs Conferences Vancouver, BC, Canada http://www.aci-na.org/conferences/2015 12-14 APRIL 2015 ACI-NA/AAAE Airport Board and Commissioners Conference New Orleans, LA, USA http://www.aci-na.org/event/5267

For a complete list of events visit us online at: www.aci.aero/events

For more information email:

events@aci.aero

32 ACI World Report – November 2014

In its 18th edition, the report provides an invaluable measure of the airport industry's 2012/2013 �nancial and economic performance based on an annual data survey of the world's airports.

For a more in depth look, with detailed analytical sections and performance indicators, preorder the Comprehensive Report.

2013 ACI Airport Economics Report

AVAILABLE FOR PURCHASE NOW

For more information or to purchase your comprehensive copy visit:www.aci.aero/Publications/New-Releases or +1 514-373-1200

Global indicators and analyses for over 680 airports,representing 70% of the world's passenger tra�c.

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33ACI World Report – November 2014

Regional World Business Partner Contacts

Watch Us on YouTube: www.youtube.com/AirportsCouncilWorld

We encourage members to submit any interesting videos of airports or airport-related events to us, which

we will make available on our YouTube Channel.

Contact: Brent Taylor

Manager, Digital Marketing & CommunicationsACI World

btaylor@aci.aero

ACI WBP AFRContact: Ali TounsiEmail: atounsi@aci-africa.aeroWebsite: www.aci-africa.aero

ACI WBP ASIA-PACContact: Yulim LeeEmail: yulim@aci-asiapac.aero, wbp@aci-asiapac.aeroWebsite: www.aci-asiapac.aero

ACI WBP EURContact: Yulia PlyusninaEmail: Yulia.Plyusnina@aci-europe.orgWebsite: www.aci-europe.org

ACI WBP LACContact: Javier MartinezEmail: jmartinez@aci-lac.aeroWebsite: www.aci-lac.aero

ACI WBP NACassandra LamarEmail: clamar@aci-na.orgWebsite: www.aci-na.org

34 ACI World Report – November 2014

A guide to help airports understand models, criteria and best practices in the implementation of economic regulation as they relate to an airport’s vision and objectives.

Call +1 514 373 1200 to place your order now

The ACI Guide toAirport Economic Regulation

AVA I L A B L E F O R P U R C H A S E N O W

For more information or to purchase your copy, visit www.aci.aero/publications/new-releases

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35ACI World Report – November 2014

– Angela Gittens, Director General, ACI World

To download theACI Publications CatalogueClick Here

ACI PUBLICATIONSCATALOGUE

“Knowing whereyou want to go is only halfthe battle; you need to know howto get there. The sharing of knowledge and best practices is the most e�ective way to accelerate progress by avoiding false starts and wrong turns.”

publications@aci.aero

+1 514 373 1200

For more information, please contact us at:

A comprehensive overview of ACI publications covering all elements of airport operations. Discover how they can help you meet all your business needs!

36 ACI World Report – November 2014

Airport World 4 2014 Now available online

>The magazine of the Airports Council International

In this issue

In the spotlight: Invest & BuildAirports: Chicago’s airports, San Juan (Puerto Rico) Special report: Sound of MusicPlus: Environment, car parking & customer service

Follow us on

Click to view the full version

www.airport-world.com