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42 Journal of Cases on Information T echnology , 11(2), 42-55, April-June 2009 Copyright © 2009, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited. EXECUTIVE SUMMARY  Enterprise Resource Planning (ERP) software systems are implemented in major corporations because of their unique design which enables the integration of information across the functional areas of a busi- ness. Implementations of ERP software, such as SAP or Oracle, ar e most commonly documented in the manufacturing sector . This case study, however , describes the implementation of ERP in an instit ution of higher learning. In particular , issues pertaining to implementing SAP in a university structure, measuring the return on an ERP investment in an educational institution, and managing organizational change are discussed. [Article copies are available for purchase from InfoSci-on-Demand.co m]  Keywords:  Change Management; Enterprise Resource Planning; Higher Education ORGANIZATIONAL BACKGROUND Drummond University (DU) was founded in 1892 in a small town in the Midwest. The university  began as a teacher preparatory school, but over the years added both professional and liberal arts  programs. Capitalizing on its small-town setting and diverse educational programs, the university has grown to become one of the largest regional universities in the Midwest. The university now enrolls approximately 18,000 students, of which 15% are graduate students. The school attracts students from 35 different countries: a signicant achievement for a rural institution. Currently, the university has nearly 2,500 employees on the staff. Much of the attraction of Drummond is due to its mission of offering a “high value” edu- cation. In the context of the university’s mission statement, “high value” means an excellent education at a reasonable price. The university’ s tuition rates are among the lowest in the state, Enterprise Resource Planning Implementation in an Institution of Higher Learning: A Case Study of Drummond University  Randall B. Hayes, Central Michigan University , USA  Kathleen M. Utecht, Sam Houston State University , USA  IGI PUBLISHING This paper appears in the publication, Journal of Cases on Information Technology, Volume 11, Issue 2 edited by Mehdi Khosrow-Pour © 2009, IGI Global 701 E. Chocolate Avenue, Hershey PA 17033-1240, USA Tel: 717/533-8845; Fax 717/533-8661; URL-http://www.igi-global.com ITJ 4873

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