After Sales TeamAfter Sales Team References & ProceduresReferences & Procedures

• After Sales Team After Sales Team • References & ProceduresReferences & Procedures

After Sales Team - ReferencesAfter Sales Team - References

The references for all the After Sales requests/subjects are:The references for all the After Sales requests/subjects are:

Mr. Rampin FabioMr. Rampin FabioAfter Sales ManagerAfter Sales Manager

[email protected]@uniflair.com

0039 049 53882950039 049 5388295

Ing. Sartorello DanieleIng. Sartorello DanieleAfter Sales service exportAfter Sales service export


0039 049 53882410039 049 5388241

Telephone number:Telephone number:0039 049 53882110039 049 5388211

After Sales fax After Sales fax number:number:

0039 049 53884120039 049 5388412

After Sales After Sales Team - ReferencesTeam - References

Ing. Maistro DavideIng. Maistro DavideAfter Sales service exportAfter Sales service export


0039 049 53882410039 049 5388241

The references for all the After Sales requests/subjects(Italian market are:The references for all the After Sales requests/subjects(Italian market are:

Mr. Nalin GabrieleMr. Nalin GabrieleAfter Sales service export After Sales service export


0039 049 53883340039 049 5388334

Mr. Zilio RobertoMr. Zilio RobertoAfter Sales service exportAfter Sales service export


0039 049 53882520039 049 5388252


Ms. De Angeli IlariaMs. De Angeli IlariaAdministrative tasks , after sales requests Administrative tasks , after sales requests

and spare parts selectionand spare parts selection


0039 049 53882520039 049 5388252


This is a sum-up of the main after sales proceduresThis is a sum-up of the main after sales procedures::

Orders:Orders:

1.1. In the case of orders with already known codes please contact:In the case of orders with already known codes please contact:sales export assistance who will insert the order confirmationssales export assistance who will insert the order confirmations

2.2. In the case the code is for any reason unknown, refer to:In the case the code is for any reason unknown, refer to:Sartorello Daniele, Maistro Davide and De Angeli IlariaSartorello Daniele, Maistro Davide and De Angeli Ilaria

who will answer about the correct code, then you will be able to make the correct order who will answer about the correct code, then you will be able to make the correct order

After Sales Team - ProceduresAfter Sales Team - Procedures

This is the form for the spare parts This is the form for the spare parts order.order.

This document must be completedThis document must be completedwith all the information you have.with all the information you have.

Also in the cases the code neededAlso in the cases the code neededis known, please write down the is known, please write down the

unit serial numberunit serial number..


This is the claim formThis is the claim formIn the case of faulty components on unit that are in warranty this is the document that must be In the case of faulty components on unit that are in warranty this is the document that must be

used. used. Please in this case, more information you insert, and faster and better the work to help you will Please in this case, more information you insert, and faster and better the work to help you will

be done.be done.


Here it’s very important:Here it’s very important:1.1. The serial number, otherwise it’s impossible to check the problemThe serial number, otherwise it’s impossible to check the problem

2.2. The claim subject: it’s not sufficient for us to know that a component is broken. So it’s The claim subject: it’s not sufficient for us to know that a component is broken. So it’s important to know what has been done on the unit, what has bee tried to solve the problem, important to know what has been done on the unit, what has bee tried to solve the problem,

and if possible, some photosand if possible, some photos3.3. Destination of the goodsDestination of the goods


This is the authorization for return of This is the authorization for return of goods to the factory.goods to the factory.

Wthout this authorization it’s not Wthout this authorization it’s not permitted to send anything, so inpermitted to send anything, so insuch case Uniflair can reject the such case Uniflair can reject the

material received.material received.

Uniflair in the case of claims that Uniflair in the case of claims that can be interesting to be can be interesting to be

investigated, can require the investigated, can require the broken component to be sent backbroken component to be sent back


Documents

After Sales TeamAfter Sales Team References & ProceduresReferences & Procedures