Agency primer-qa-v1.1

Tuesday, July 27, 2010

QA SECRETS TO BUG-FREE WEBSITESA G E N C Y P R I M E R S E R I E S


THE NERDERY

We help our partners get big ideas out of their heads and onto their clients’ websites

Website: www.nerdery.comTwitter: @the_nerdery


http://www.nerdery.com/people#Tt

http://www.nerdery.com/people#Tt

PRESENTERS


KAI ESBENSENQUALITY ASSURANCE MANAGER

What are you a complete nerd about?Proper science test procedure, severe storm morphology, water vapor dynamics, sleep deprivation, and kittens.


SARA TABORQUALITY ASSURANCE ENGINEER

What turns you on creatively, spiritually, or emotionally?

Context. Utilitarianism. Clean design. Stream-of-consciousness. Ice cream sandwiches. Pyrotechnics. Jeans. An awesome pair of shoes. Proper punctuation.


JUSTIN KETTNERQUALITY ASSURANCE ENGINEER

What are you a complete nerd about?

All sorts of stuff. Mainly video games, various media, and my software/game design/development hobbies.


THE QA TEAM


QA BENEFITS


SECURITY


FUNCTIONALITY


UX/UI


PROFESSIONAL REPRESENTATION


FUTURE OPTIONS


TYPICAL QA PROCESSTuesday, July 27, 2010









TYPICAL QA PROCESSTuesday, July 27, 2010

HOW TO IMPROVE THE QUALITY OF YOUR OWN PROJECT


ALL LINKS ARE FUNCTIONAL AND POINT TO THEIR CORRECT LOCATIONS


ERROR PAGES ARE SKINNED TO THE SITE, AND HANDLED GRACEFULLY


ERROR MESSAGES MAKE SENSE TO THE END USER,

AND PROVIDE CLEAR EXPLANATION


ALL TEXT INPUT FIELDS HAVE BEEN ‘SANITIZED’


CONTENT HAS BEEN COPY EDITED AND SPELL CHECKED


NECESSARY FILE TYPES HAVE BEEN DEFINED,

ALONG WITH MAX SIZE


ALIGN TESTING WITH COMMON USER ENVIRONMENTS

0%

8%

15%

23%

30%

Inte

rnet

Exp

lore

r 8

Fire

fox

3.6

Inte

rnet

Exp

lore

r 7

Chro

me

5

Inte

rnet

Exp

lore

r 6

Fire

fox

3.5

Safa

ri 4

Fire

fox

3

Oper

a 10

iPho

ne 3

.1

1%1%

3%3%

6%7%

9%

12%

22%

26%

Web Browsers Market Share*

0%

13%

25%

38%

50%

Win

dow

s XP

Win

dow

s Vi

sta

Win

dow

s 7

Mac

OS

X

Linu

x

Win

dow

s 20

03

iPho

ne O

SX

Win

dow

s 20

00

WAP

Andr

oid

0%0%0%1%1%2%

6%

16%17%

50%Operating System Market Share*

*Source: Global Web Stats / June 2010


BEAUTY VS. UTILITY


TEST USING THE ‘GRANDMOTHER’ TECHNIQUE


TEST USING THE ‘BLACK HAT’ TECHNIQUE


COMMON MISSTEPS


INCOMPLETE CUSTOMER DEFECT (BUG) REPORTING


INCOMPLETE CUSTOMER DEFECT (BUG) REPORTINGDescription



URL



URL

Environment (Browser/Operating System)



URL

Environment (Browser/Operating System)

Screen Shot


COMMUNICATION BREAKDOWN


DELTA FAUCETS URL MIXUPF A V O R I T E ‘ G O T C H A ! ’ M O M E N T S


INCONSISTENT UI LAYOUT


WRITING ERRORS


CONTENT PLAGIARISMF A V O R I T E ‘ G O T C H A ! ’ M O M E N T S


ADDING FEATURES ONCE QA HAS BEGUN


SECURITY NOT A CONSIDERATION


URL DATABASE MANIPULATIONF A V O R I T E ‘ G O T C H A ! ’ M O M E N T S


LACK OF AUTHENTICATION/SSL


VULNERABLE TO CROSS-SITE SCRIPTING


FLASH WOES


RADIO SHACK SPAMMING FLASH BUTTONSF A V O R I T E ‘ G O T C H A ! ’ M O M E N T S


NON-DEFINITIVE DESIGN ASSETS


NO CONSIDERATION OF SWEAR FILTERING


QA Q&A



Documents

Agency primer-qa-v1.1