AGENDA - ACI Worldwidego.aciworldwide.com/.../CMM_2017_Exchange_Agenda.pdf · AGENDA * This agenda is subject to change. 7:30 - 8 ... future opportunities as well as BASE24-eps customer

12:00 - 6:00 PM$299 (lunch included)

Learn to Write Fraud Rules Using SQL Like a Pro: For Beginners and Intermediate Users Learn from ACI’s PRM experts how to create sophisticated rule/strategies in SQL that minimize resources and maximize detection in this half-day session dedicated to improving technical skills for analysts and managers. The session will include Writing Fraud Rules 101, as well as intermediate concepts, ideas and building overall strategies/approaches using PRM as a whole (rules, profiling, RTD, aggregates, using Act_table, etc.).

1:00 - 5:00 PM$199

Retailers: Learn How to Get the Most Out of Your Postilion SolutionAn experienced Postilion instructor will lead this two-part workshop, which will focus on Postilion in a retail environment. The first part will include an overview of Postilion, the Realtime Framework and the PostCard portal. Participants will have access to training machines where they will do hands-on activities using the GUI and tools provided by Postilion. They will also learn how to access and navigate the PostCard portal. The second part will concentrate on the Office portal and eSocket.POS. It will include an overview of Postilion Office and how to run transaction queries and generate reports. The architecture of eSocket.POS and ConfigServer will be covered in detail, and participants will see how configuration files and software updates are delivered to an eSocket.POS installation.

1:00 - 4:00 PM$199

BASE24-eps + UP Framework Workshop: Working Together to Create a Seamless Payment Experience An experienced training instructor will lead this two-part workshop, which will cover an application overview of BASE24-eps and the UP Framework. You will learn about the major features and functions of each product and how they work together to create a seamless payment experience with the use of business services, development toolkits and much more. This course is recommended for beginner users as a refresher course or those interested in gaining in-depth knowledge on the UP Framework. Once this course has been completed, students will be able to attend the more intermediate technical BASE24-eps workshops.

4:00 - 6:00 PM

2016: A Year of EMV Lessons Learned2016 was a year of intense changes with U.S. Retailers. During this extended pre-conference session, participants will be guided through a discussion on the pain points of 2016 EMV integrations, share lessons learned, share best practices, provide ACI with feedback on your top priorities and working together to successfully complete your migrations.

7:00 - 9:00 PM Welcome Reception Sponsored by

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MONDAY, JUNE 26 (DAY 1)

AGENDA

* This agenda is subject to change.

7:30 - 8:30 AM Breakfast

8:30 - 8:50 AM ACI Welcome

8:50 - 9:30 AM

Universal Connectivity – Creating Your Unique Position in the Payments EcosystemEve Aretakis, EVP, Product Development, will discuss how ACI’s Universal Payments — by supporting an unmatched number of payments capabilities and ways to pay — can help you innovate quickly to stand out in today’s crowded marketplace. Afterward, Eve will be joined by Dan Frate, Group President, ACI On Demand, and Mandy Killam, EVP, ACI On Premise, to discuss how ACI can make any-to-any payments a reality for your organization.

9:30 - 10:20 AM

How Immediate Payments is Shaping the Payments LandscapeImmediate Payments are the talk of the town. But is it all talk, or is it a payments revolution? Banks, FinTechs and Corporations are all eager to leverage immediate payments to shape their future products, changing the way that we pay, and how we are paid forever. This session will explore how immediate payments is not just a new payment type, but a catalyst for change.

10:20 - 10:50 AM A Special CelebrationFrederique Slevin, Senior Principal Product Manager, ACI Worldwide

10:50 - 11:15 AM Break

11:15 AM - 12:05 PM User Group MeetingsSee page 4.

12:05 - 1:15 PM Lunch

1:15 - 2:05 PM Breakout Session #1 (See page 5 for full session details)

2:05 - 2:20 PM Room Change


3:10 - 3:40 PM Break


5:00 - 7:00 PM ACI Women’s Initiative Networking Event

6:00 - 7:00 PM

Fireside Chat: Tech Talk with ACI’s Chief Architects & Eve AretakisJoin Eve and ACI’s Chief Architects for an open discussion on ACI’s technology and future strategies. Pre-registration required—limited seats available.

Fireside Chat: Future of Omni-Channel Merchant PaymentsJoin Dan Frate, Mike Braatz and Lynn Holland for a small, informal discussion about the future of omni-channel payments in the merchant segment and ACI’s strategy to support merchants’ growth objectives by enabling commerce any time, anywhere through any channel. Pre-registration required—limited seats available.

7:30 - 9:00 PM IPUG Reception For IPUG members only.

TUESDAY, JUNE 27 (DAY 2)

VENDOR HALL OPENGENERAL SESSION

* This agenda is subject to change.

7:30 - 8:30 AM Customer Leader Breakfast For all customer community and user group leaders.


8:30 - 9:30 AM

FEATURED KEYNOTE: How Any Company Can Learn From LEGO’s Successful Innovation Management SystemHear from David Robertson—Wharton School professor, author of Brick by Brick, and host of the weekly radio show Innovation Navigation—as he shares lessons from LEGO and other leading companies on how to structure and lead innovation. *More information on page 14

9:30 - 10:10 AM

Open API: Unlocking Innovation in BankingJoin ACI’s expert Mark Ranta as he explores the concept of open application programming interface and what is behind all the hype. They will discuss the technology’s early deployment, adoption by regulators around the world and how it can affect your consumers’ experiences.

10:10 - 11:10 AM

Working with ACI Using the Agile MethodologyLearn how ACI is evolving by partnering with you using Agile standards. Agile allows us to implement faster and operate efficiently and reduce feedback cycles, bugs and change orders to deliver on your schedule. Our panel of experts will discuss what the new implementation experience will be like, share lessons learned as well as best practices.

11:10 - 11:25 AM Room Change

11:25 AM - 12:15 PM User Group MeetingsSee page 4.

12:15 - 1:15 PM Lunch


2:05 - 2:20 PM Room Change

2:20 - 3:10 PM Breakout Session #5 - Vendor Hall Open in Canyon Foyer

3:10 - 3:40 PM Break


6:00 - 7:00 PM

Fireside Chat: Immediate PaymentsJoin Carolyn Homberger, WA Proctor and Barry Kislingbury for a small, informal conversation about the lessons they have learned in order to create the most efficient seamless transition to a real-time payments infrastructure. Pre-registration required—limited seats available.

Fireside Chat: Future of Retail PaymentsJoin Mandy Killam, Deb Wohlrab-Skinner and Mark Ranta for a small, informal conversation about the future of retail payments and ACI’s strategy to propel your business into the future. Pre-registration required—limited seats available.

7:00 - 9:00 PM Customer Appreciation Dinner Event

WEDNESDAY, JUNE 28 (DAY 3)

VENDOR HALL OPENGENERAL SESSION

* This agenda is subject to change. 4


8:00 - 8:50 AM Breakout Session #7 (See page 10 for full session details)



9:55 - 10:25 AM Break



11:30 AM - 12:30 PM Breakout #10 (See page 13 for full session details) User Group Closing Meetings

12:30 PM Conference close

10:00 AM - 7:00 PM Monday, June 26 (Day 1)

7:00 AM - 5:00 PM Tuesday, June 27 (Day 2)

7:00 AM - 5:30 PM Wednesday, June 28 (Day 3)

7:00 AM - 12:00 PM Thursday, June 29 (Day 4)

REGISTRATION/HOSPITALITY DESK HOURS

THURSDAY, JUNE 29 (DAY 4)

Tuesday, June 27 (Day 2)

11:15 AM - 12:05 PM MTS User Group

11:15 AM - 12:05 PM Retail Banking Community

11:15 AM - 12:05 PM PRM User Group

11:15 AM - 12:05 PM UOB User Group - Part 1

11:15 AM - 12:05 PM EB User Group

USER GROUP MEETINGS

Wednesday, June 28 (Day 3)

11:25 AM - 12:15 PM Immediate Payments Community

11:25 AM - 12:15 PM Merchant Retail Community

11:25 AM - 12:15 PM UOB User Group - Part 2

Technical Tokenization in Payment ProcessingThe session will focus on tokenized transactions concepts in general and for ACI Worldwide specifically. Hear about what they mean for the industry, how they would take place, how some of the major networks approached them as well as what typical tokenized transactions look like and what key fields they contain. Learn about the BASE24-eps approach and implementation, what is supported at the moment and what are the future opportunities as well as BASE24-eps customer implementations and views and ACI tokenization solutions and partnerships with vendors.Speakers: Raluca Mangol, Software Engineer (ACI Worldwide); Frederique Slevin, Sr. Principal Product Manager (ACI Worldwide)Relevant Product: BASE24-eps

Strategic(Pick 1)

Global Payment Insights SeriesPayments and commerce are being disrupted as consumers and corporates are demanding speed, convenience and simplicity. Banking and payments are being radically altered as the industry marches towards digital services. New entrants are providing the market with new tools and incumbents are feeling threatened. For the third year running ACI has partnered with technology research firm Ovum to conduct a global survey of merchant retailers, retail banks and billing organizations. This session will cover the latest results, which will be published in Q2 2017.Speaker: Gilles Ubaghs, Principal Analyst, Financial Services Technology (Ovum)

Single Business Platform: The Good, The Bad, The UglyFor years, banks have struggled to meet the needs of their small business customers, which are too complex for a consumer online platform, but also not as sophisticated as the large corporate solution. With Universal Online Banker, a bank has the ability to have all of their business customers on a single platform. ACI believes the pros for having all businesses on a single platform far outweigh the cons, but we will hear from a panel of customers to get their perspective.Speakers: Kevin Patton, Solution Practice Lead (ACI Worldwide); Michael Dacko, SVP CDTM Product and Strategy (Associated Bank); Shawn Griffin, SVP (MB Financial); Veronica George, SVP, Product Manager (Zions Bank)Relevant Product: Transaction Banking (TB)

Fraud(Pick 1)

“Fraud Risk: The Bigger Picture” - How to Perform a Risk/Control Assessment Using COSO’s Enterprise Risk Management MethodologyHow to implement comprehensive and effective risk management frameworks, as outlined by COSO, the leading organization in developing internal controls, demonstrated in a review of the development process executed at a progressive financial institution.Speaker: Marc Trepanier, PRM User Group Community Leader and Manager, Fraud Risk (Coast Capital Savings Credit Union)Relevant Product: Proactive Risk Manager (PRM)

The Benefits of ReD Shield for BeginnersAre you new to ACI ReD Shield or just want to learn more about it? Join this session to learn about ACI’s real-time fraud prevention solution and how it can enable merchants and payment service providers to prevent fraud and manage risk. Speaker: Jackie Barwell, Director, Product Management (ACI Worldwide)Relevant Product: ReD Shield

Merchant Retail

Merchant Retail Omnichannel Solution Roadmap UpdateThis opening session will provide a high-level overview of ACI’s omnichannel solution for Merchants, walk you through the Merchant Retail product roadmap and highlight some of the key investments/focus areas, and provide you the opportunity to give real-time feature/function feedback on your company’s needs.Speakers: Lynn Holland, VP, Product Line Manager (ACI Worldwide); Bryan Croteau, Director, Product Management (ACI Worldwide)

Operational(Pick 1)

Retail Merchants are the New Banks and Service Providers Branches in LATAMLearn how new non-banking actors (merchant retailers) are helping LATAM banks expand their customer coverage offering banking, mobile and services payments in their stores. RPS is the solution that will help the banks create this payment infrastructure and offer these alternate payment channels.Speaker: Eduardo Avalos Maldonado, Solutions Consultant (ACI Worldwide)Relevant Products: ACI Retail Payments Solutions (BASE24-eps and UP Framework)

Habits of Effective Distributed Agile Teams Are you practicing agile? Are your distributed teams successful? Can you recognize anti-patterns? Would learning the habits of effective distributed agile teams (and recognizing those nasty anti-patterns) help you navigate the choppy waters of software delivery? Join us for an informative and interactive session where we will learn about real-life examples of how thriving distributed agile teams actually exist!Speaker: Kelley Cooper, Agile Coach/Principal Business Analyst (ACI Worldwide)

Payment Systems Network Updates – Federal Reserve This session will cover hot topics that are expected to have a big impact in 2017 and beyond for the Fedwire network.Speaker: Pat Hilt, VP Payments Product Management (Federal Reserve Bank of New York)Relevant Product: Money Transfer System (MTS)

BREAKOUT SESSION #11:15 - 2:05 PM, Tuesday


Strategic(Pick 1)

BREAKOUT KEYNOTE: The Business Banking Marketplace - What’s UpWhat are the trends shaping how your bank services your small business to large corporate customers. This session will look at disruptions and innovations that are going to influence this marketplace.Speaker: Jacob Jegher, SVP of Strategy (Javelin)Relevant Products: Universal Online Banker (UOB), Enterprise Banker (EB)

*More information on page 14

Enabling Mobile First CommerceThe Mobile mCommerce market is growing twice as fast as the overall eCommerce market. Today companies need to re-think their strategy when entering the eCommerce space—by considering Mobile first. Experience hands-on what ACI has to offer in mobile payments today. This session will cover an overview of ACI’s current mobile payments capabilities, and will showcase the new Mobile Commerce SDK. We will also explore how merchants can get the most out of mobile payments, including future innovations supporting new customer journeys, evolving form factors and a changing world of commerce.Speaker: John Gessau, Director, Product Management (ACI Worldwide)Relevant Product: UP eCommerce Payments

Fraud(Pick 1)

Product Roadmap: PRM, Analytics, Partners ACI Product Managers reveal the planned product roadmap for PRM, including Data Science and integrations with vendor-partners.Speaker: Amanda Mason, Director, Product Management (ACI Worldwide)Relevant Product: Proactive Risk Manager (PRM)

The Benefits of ReD Shield for Advanced UsersAs an advanced user of ReD Shield, do you know how to maximize the use of the tool to extend your fraud protection capabilities? Join us for this session as customers discuss how they use ReD Shield. You will be able to submit your questions ahead of time or live during this interactive session. Speakers: Erika Dietrich, Director, Payment Risk Management (ACI Worldwide); Karina Byrd, Project Manager I - Fraud (Macy’s)Relevant Products: ReD Shield

Merchant Retail

UP Merchant Payments Roadmap for the In-Store ExperienceAn update on the evolution of our core omnichannel solutions for Merchant Retailers In-Store payments experience. Primary products covered will include eSocket.POS, Postilion and RCS.Speakers: Mary-Jane Mol, Director, Product Management; Simon Cockett, Sr. Product Manager (ACI Worldwide)Relevant Products: eSocket.POS. Postilion, Retail Commerce Server (RCS)

Operational(Pick 1)

Enterprise Banker UpdateThis session will cover status updates, the maintenance roadmap and key initiatives.Speaker: Nancy Barber, Director, Project Management (ACI Worldwide)Relevant Product: Enterprise Banker (EB)

Payment Systems Network Updates – SWIFTThis session will cover hot topics that are expected to have a big impact in 2017 and beyond.Speakers: Tom Obradovich, Sr. Fin. Services Industry Consultant (SWIFT); Fred Slavin, Manager, GPI Services (SWIFT); Will Lear, Commercial Manager – North America (SWIFT)Relevant Product: Money Transfer System (MTS)



Strategic(Pick 1)

Blockchain is Gaining TractionGet up to speed on the progress of blockchain as the technology matures. In this session, we will also investigate ways customers can utilize blockchain technology to support payments ecosystem modernization initiatives. Speaker: Roger Oliphant, Chief Architect (ACI Worldwide)

Immediate Payments Case Studies from Around the World and What Comes NextCountries around the world are looking to bring the real-time payment experience to customers. We will discuss some of their experiences and how different users are seeing the business benefit. We will also look at the next phase of development such as overlay services, request to pay, proxy services, cross-border international immediate payments and the relationship with Open banking and APIs.Speaker: Sandra Horn, Sr. Principal Product Manager (ACI Worldwide)

Fraud(Pick 1)

Building Business Cases for Fraud SolutionsIntegration project success strategies: Client cases of making the most of internal data elements and third party tools to demonstrate a resiliant and defensive posture to attackers.Speaker: Michelle Burger, General Manager, Card Services (Everlink Payment Services Inc.)Relevant Product: Proactive Risk Manager (PRM)

ReD Shield as a Tool to Increase SalesStop looking at your fraud strategies as only a way to manage losses; done well, your deployment of fraud management solutions can help increase sales and improve customer satisfaction.Speaker: Jackie Barwell, Director, Product Management (ACI Worldwide)Relevant Product: ReD Shield

Merchant Retail(Pick 1)

How to Successfully Deploy Estate Management in Your P2PE EnvironmentEstate management is an essential part of a validated P2PE solution. ACI Partner Reliant will provide best practices and results from their many successful customer deployments.Speaker: Phil Stead, Vice President, Retail Solutions (Reliant)Relevant Products: ACI Estate Management, eSocket.POS

Opportunities and Hurdles on Entering New MarketsRetailers looking to expand their business often lack objective data on local market conditions, as well as guidance on potential risks. The presentation will provide these and other essential facts on 14 key markets: Austria, Belgium, Denmark, Finland, France, Germany, Netherlands, Norway, Poland, Spain, Sweden, Switzerland, the United Kingdom and the USA. Including key demographics and financials, the top online retailers, legal requirements, and consumer behavior and expectations in areas such as delivery and returns. It also goes into specifics including how consumers prefer to pay in each market, identifying the local payment heroes and the optimal mix of payment methods, as well as what types of fraud can emerge and what retailers can do to minimize their exposure.Speakers: Thorsten Woelfel, Director Payments and Operational Excellence (Adidas AG); Jan Florian Richard, Director BPO Finance (Arvato Financial Solutions)Relevant Products: All Merchant Retail products

Operational(Pick 1)

EB to UOB Migration: A Practical Case StudyJoin us to hear about lessons learned from a EB to UOB migration.Speakers: Patricia Howe, Director, Services (ACI Worldwide); Ana Dumont, Principal Project Manager (ACI Worldwide); Corby White, CTP, SVP, Global Transaction Services (East West Bank)Relevant Products: Enterprise Banker (EB), Universal Online Banker (UOB)

MTS Strategy and RoadmapUpdates on the product roadmap and future enhancements for ACI’s Money Transfer System (MTS), including a look into the future of payments processing.Speakers: Wijay Asirwatham, Principal Product Manager; Sean McGrath, Manager, Product Management; Craig Ramsey, Director, Product Management (ACI Worldwide)Relevant Product: Money Transfer System (MTS)



Technical (Pick 1)

MTS Technical Roundtable - Part 1A Money Transfer System (MTS) technical update along with Q&A.Speakers: Noel Ciminello, IPUG Board Member and EAI Architect (BB&T); Richard Ellis, Manager, Services, MTS Implementation (ACI Worldwide)Relevant Product: Money Transfer System (MTS)

Postilion Product Update for Banks and ProcessorsGeneral roadmap update on Postilion for Banks and Processors (platform updates, PA-DSS status, available and planned releases and features).Speakers: Dan Archer, Director, Product Management (ACI Worldwide); Frederique Slevin, Sr. Principal Product Manager (ACI Worldwide); Karin Brown, Principal Product Manager (ACI Worldwide)Relevant Products: Postilion Retail Banks and Processors

Whatever Happened to Rosie Jetson? How Banks / Retailers / Processors / Networks Could Use Artificial Intelligence in Day-to-Day OperationsArtificial Intelligence has evolved from The Jetson’s Rosie to today’s Smart Phones, Alexa, Google Home and Prognosis. Yes, Prognosis. Join us to learn how you could leverage AI in your organization by first looking at the information you have available and how you could translate that into operations value using AI. Data covered includes real-time transactions such of BIN, issuer, interchanges and stores / branches across BASE24, BASE24-eps, Postilion and more. Speakers: Kevin Johnson, Payment Transaction Insight; Jim Knudsen, Payments Architect; Christopher Souser, Payments Solutions Consultant (IR)

Strategic(Pick 1)

Top Twelve Threats to Your EnterpriseIf you were to take the time to scrutinize the data protection threats to your enterprise, you’d quickly realize that the threats are plentiful, and sometimes the non-technical threats are just as dangerous as the high-tech vulnerabilities. This presentation takes a high-level, but interesting view of the top threats faced by the typical enterprise and will shed light on these vulnerabilities.Speaker: Gene Scriven, SVP, Global Information Security (ACI Worldwide)

Immediate Payments in Latin America - Looking Towards a Transnational Payments InteroperabilityReview and discuss the current situation of main economies in LATAM with regards to immediate payments, the possible ways to make their clearing houses interoperate in the payments space and the benefits for companies and individuals if this is achieved.Speaker: Leonardo Amortegui, Sr. Solution Consultant (ACI Worldwide)Relevant Product: UP Immediate Payments

Global Payment Insights Series - Retailer ViewThis session takes a deep dive into the impact the shift to digital services has on merchant retailers across the globe. This session will cover the latest results of Ovum’s research, which will be published in Q2 2017.Speaker: Gilles Ubaghs, Principal Analyst, Financial Services Technology (Ovum)

Fraud Cyber Threat Intelligence: Perspecitives on how to Control the Channel with Actionable DataThought leaders embedded in the cyber crime counter-intelligence community demonstrate the latest feeds, tools and resources that are available to financial institutions.Speakers: Chris Forsythe, Sr. Risk Management Analyst (VISA); Kevin Donovan, VP, Sales (BioCatch); Donald McCarthy, VP, Operations (Mynetwatchmen LLC)Relevant Product: Proactive Risk Manager (PRM)

Merchant Retail

Grow and Beat Your eCommerce & mCommerce Business Goals Do you have big goals for your eCommerce or mCommerce experience in 2017? Come to this session to learn how ACI’s solutions are developed to help you meet and exceed your strategic goals.Speakers: Mike Yakel, Principal Product Manager; Quintin Stephen, Principal Product Manager (ACI Worldwide) Relevant Products: PAY.ON Solutions, Live Processor/ReD1 Gateway, Commerce Gateway

Operational(Pick 1)

MTS Operations Roundtable - Part 1Bring your questions and suggestions on how to improve your wire transfer operations with Money Transfer System (MTS) and learn from your peers and ACI staff in this popular session.Speakers: Charlie Jones, IPUG Board Member and SVP (Wells Fargo); Robin Covello, Principal Solution Architect (ACI Worldwide)Relevant Product: Money Transfer System (MTS)

Digital Channels Strategy and RoadmapThis session will delve into 2016 product enhancements and our strategic direction for 2017 including the user interface transformation, immediate payments, and implementation improvements.Speaker: Jim Gillespie, Director, Solution ConsultingRelevant Product: Universal Online Banker (UOB)

BREAKOUT SESSION #41:15 - 2:05 PM, Wednesday


Technical New PCI Compliance Mandates for Payment Engines: How ACI Can Help You Prepare This session will discuss the new PCI Compliance Mandates (PCI PIN, TLS and Full Key Block Mandates), what they mean to you and how to prepare for the change. Learn how ACI can support your company to ensure you are in compliance as well as considerations for key migrations.Speakers: Otto-Carl Marte, Sr. Architect; Tim White, Principal Architect (ACI Worldwide)Relevant Products: BASE24, BASE24-eps, Retail Commerce Server, Postilion Merchant Retail and Postilion Retail Banks and Processors

Strategic(Pick 1)

Going Mobile with UOBThe adoption for mobile technology by businesses is growing. This session will look at our next generation of mobile in UOB. We will take a look at mobile trends, what users are expecting, transitions from current ACI mobile offerings and what lays behind the technology of a mobile hybrid wrapper approach.Speaker: Missy Rose, Principal Product Manager; Patricia Howe, Director, Services; Sai Kalaga, Chief Architect (ACI Worldwide)Relevant Products: Universal Online Banker (UOB), Enterprise Banker (EB)

Preparing for Immediate Payments in the U.S.: How ACI is Working with Vocalink and TCHWith real-time payments being implemented by The Clearing House for the benefit of consumers and corporations alike, ACI has signed a strategic partnership with Vocalink who are the technical partner working with TCH for the delivery of the central infrastructure solution. ACI and Vocalink’s partnership will provide banks with a solution ready to provide real-time payments to its customers. This session will discuss the partnership and the benefits that it provides.Speakers: Sandra Horn, Sr. Principal Product Manager; Jessica O’Rourke, Senior Principal Solution Consultant (ACI Worldwide)Relevant Products: UP Immediate Payments, Money Transfer System (MTS), BASE24, BASE24-eps

Fraud(Pick 1)

Cyber Threat Intelligence: Fraud Trends 2018 -Prediction PanelOpen and anonymous submission for a panel-based Q&A session on the coming fraud trends that will impact financial intitutions: A panel of the Card Networks, cyber crime threat intelligence vendors and thought leaders on how to structure a robust solution framework for the next financial-crime wave.Speakers: Chris Forsythe, Sr. Risk Management Analyst (VISA); Kevin Donovan, VP, Sales (BioCatch); Donald McCarthy, VP, Operations (Mynetwatchmen LLC)Relevant Product: Proactive Risk Manager (PRM)

How to Mine and Use Big Data in a Meaningful Way to Prevent FraudACI and a ReD Shield customer will discuss how they use big data to prevent fraud throughout their omnichannel experience.Speakers: Eric Rainsberg, Director - Fraud Strategy & Analytics (Macy’s); Ken Chenis, Chief Architect (ACI Worldwide)Relevant Product: ReD Shield

Merchant Retail

UP Merchant Payments Roadmap for the eCommerce & mCommerce ExperienceThe complexity of the payments industry is forever expanding, and merchants need simple, global and secure solutions to meet your customers’ needs. This session will provide a overview of the ACI’s end-to-end UP eCommerce Payments solution and its advantages and an update on ACI’s roadmap for eCommerce & mCommerce.Speakers: Quintin Stephen, Principal Product Manager; John Gessau, Director, Product Management (ACI Worldwide)Relevant Product: UP eCommerce Payment

Operational(Pick 1)

eSupport and HELP24: What They Can Do for YouLearn about what eSupport and HELP24 can do to improve your support experience. We will demonstrate new improvements to eSupport as well as share the 2017 eSupport feature roadmap.Speakers: Travers Jacobs, Director, Global HELP24; Alysha Leach, Manager, Customer Experience (ACI Worldwide)

SWIFT GPI and Linux UpdatesJoin this session to learn more about the exciting SWIFT GPI project and learn about what ACI is doing to run MTS on the Linux platform.Speakers: Wijay Asirwatham, Principal Product Manager; John McCoy, Product Manager; Lisa Avery, Sr. Business Analyst and MTS Product Owner (ACI Worldwide)Relevant Product: Money Transfer System (MTS)

BASE24-eps Product UpdateGeneral roadmap update on BASE24-eps planned releases and features.Speakers: Dan Archer, Director, Product Management; Frederique Slevin, Sr. Principal Product Manager (ACI Worldwide); Karin Brown, Principal Product Manager (ACI Worldwide)Relevant Product: BASE24-eps

BREAKOUT SESSION #63:40 - 4:30 PM, Wednesday


Technical Universal Connectivity in Action: A Live Demo of UPPJoin us to see UPP in action! In this live demo, see first hand how ACI’s Universal Payments Platform enables Universal Connectivity.Speaker: Ajmal Syed, Fellow & Chief Architect (ACI Worldwide)

Strategic(Pick 1)

Blockchain Goes Mainstream - An Update on Distributed Ledger2016 was quite a year for Blockchain and distributed ledger technology with major announcements from Visa and MasterCard capping off the year at Money2020, POCs at large banks being published and partnerships continuing to flourish helping the technology mature before our eyes. This session will build upon last year’s session to discuss the technology, how it is being utilized in these publicly announced settings and how ACI looks at this opportunity. Speaker: Roger Oliphant, Chief Architect (ACI Worldwide)

Small Business is a Big Deal: Tap the PotentialSmall businesses are the hottest under-served market segment, offering outstanding revenue potential for financial institutions. Small businesses have been overlooked as their needs more closely aligned with consumers, so retail banking seemed to be the solution. But, small businesses are now more technically savvy and expect more product sophistication for which they are willing to pay. Non-banks also see the revenue opportunity so financial institutions need to act to preserve that market segment. Join us as we discuss the opportunity with small business, what they are looking for, and how to deliver it.Speaker: Lucy Suarez, Sr. Solution Consultant (ACI Worldwide)Relevant Products: Universal Online Banker (UOB), Enterprise Banker

Fraud(Pick 1)

Federal Reserve Faster Payments Task Force: Fraud Prevention in the New Channel - Knowing the Rules and Tools Available to Managers and AnalystsFaster Payments is coming and the Federal Reserve is developing a toolbox for financial institutions to learn the roadmap, rules and necessary controls to prepare for the expected abuses in the channel. A leader from the Feder Reserve will share the efforts and the task force developments that are building the next global payment rails and how the United States will seek to limit exposure to financial crime in the channel.Speaker: Zach Markiewicz, Payment Strategies (Federal Reserve Bank of Kansas City) Relevant Product: Proactive Risk Manager (PRM)

ReD Product RoadmapUpdates on the product roadmap and future enhancements for ReD Shield and other ACI anti-fraud applications for merchant retailers.Speaker: Jackie Barwell, Director, Product Management (ACI Worldwide)Relevant Product: ReD Shield

Merchant Retail

Innovations in Customer EngagementTechnology, both merchant-owned and customer-owned, is driving seismic changes in how Merchants engage with their customers. Examples will be given showing how ACI customers are meeting this challenge to deliver value to their customers and their shareholders.Speaker: Gavin Waugh, Vice President and Treasurer (The Wendy’s Company)

Operational(Pick 1)

E-Pin and RSA UpdateJoin this session to learn more about some exciting new features in MTS 5.7. Learn how to use email for pin delivery and how to use dual factor authentication for MTS logon.Speakers: John McCoy, Product Manager; Wijay Asirwatham, Principal Product Manager (ACI Worldwide); Robin Covello, Principal Solution Architect (ACI Worldwide)Relevant Product: Money Transfer System (MTS)

The Next Generation UP Bill Payment Solution Join this session to learn about the future of consumers viewing and paying your bills with an emphasis on raising customer engagement and lowering cost. You will see a demonstration of ACI’s next generation UP Bill Payment solution with real time payment and dynamic / interactive bill presentment. Speaker: Marc Sczesnak, Director, Product Management (ACI Worldwide)Relevant Product: EBPP

Cards Transaction Processing at RabobankA not-to-be-missed demo of how Rabobank uses multiple ACI products (BASE24-eps, Interchange, Issuer, Prognosis and Automated Dispute Manager) together and how these products interface with each other.Speakers: Mart Gombert, Solution Architect (Rabobank); Olaf ten Holder, Business Analyst (Rabobank)Relevant Products: BASE24-eps, Interchange, Issuer, Prognosis, Automated Dispute Manager

BREAKOUT SESSION #78:00 - 8:50 AM, Thursday


Technical Evolving ReD Shield with Complex Event Processing and Big DataWe’ve all heard about the future promise of big data technologies and their impact on transactional and enterprise fraud detection, but where are the real results? Hear about the evolution of ReD Shield and how big data technologies are being used in production today to enhance fraud detection and see where we are going with the entire RISK platform in the near-term future to open up many new possibilities of what can be used in the effort to combat risk at all levels.Speaker: Ken Chenis, Chief Architect (ACI Worldwide)Relevant Product: ReD Shield

Strategic(Pick 1)

A Day in the Life of Your Future Consumer (LATAM)Take a glimpse into how the new generations consume technological or financial services and how they transact and purchase goods in LATAM. With an emphasis on omnichannel, card on file services, cross border payments and immediate payments, after this session you will be able to look at your business and determine if you’re ready to cater to the needs of the new consumer.Speaker: Federico Vilanova, Account Executive (ACI Worldwide)Relevant Products: PAY.ON Solutions, ReD Shield, Immediate Payments, Token Manager, MoneyGuard, Omnichannel Solutions

The Business Case of Immediate PaymentsThe business case for immediate payments is not always obvious. This session will walk through various use cases as to how banks can actually make money out of immediate payments, as well as improve the customer relationship.Speaker: Barry Kislingbury, Director, Solution Consulting; Craig Ramsey, Director, Product Management (ACI Worldwide)

Fraud Metric Benchmarking SharingACI developed queries (pre-submitted and generated at client site) are analyzed in a rules/strategy benchmarking session. Metrics are anonomized and averaged among peers to identify areas for optimization. Restricted to contracted PRM customers only. Pre-registration required; must wait for approval.Speaker: Eduardo De Andrade, Sr. Fraud Consultant (ACI Worldwide)

Merchant Retail

UP Merchant Payments Roadmap for the Online ExperienceWalk through the evolution and future roadmap of our core omnichannel solutions for Merchant Retail e/m-Commerce. Primary products covered include PAY.ON, Live Processor and Commerce Gateway products and feature/function changes to Postilion and RCS.Speaker: Mike Yakel, Principal Product Manager (ACI Worldwide)Relevant Products: PAY.ON, Live Processor, Commerce Gateway, Postilion, Retail Commerce Server (RCS)

Operational(Pick 1)

Using MTS to Improve Your Transaction ProcessingJoin this session to learn about ways to improve your transaction processing with MTS such as how to select a correspondent in MTS for a given payment type, techniques for auto-repairing common errors, enhanced currency processing and ACI’s new Fee module processing.Speaker: Jessica O’Rourke, Sr. Principal Solution Consultant (ACI Worldwide)Relevant Product: Money Transfer System (MTS)

The Impact of Open APIs on Transaction BankingOpen APIs has quickly become the leading buzzword in the Payments Industry but while the majority of focus has gone to the retail side of the house this session will focus in on the potential impacts Open APIs will have on Transaction Banking. Come hear thoughts and experiences from your peers as well as insights from ACIs global team of experts as we discuss, explore and dissect this hot topic!Speakers: Mark Ranta, Director, Product Management; Jim Gillespie, Director, Solution Consulting; Sai Kalaga, Chief Architect (ACI Worldwide) Relevant Products: Universal Online Banker (UOB), Universal Payments, Money Transfer System (MTS), Enterprise Banker (EB)

Card Merchant Management ClinicJoin the Card Merchant Management Product team for an interactive discussion on the future of card Issuing & Acquiring as we provide our thoughts on the latest Regulatory and Market trends and what this means for the future success of both ACI and our customers.Speaker: Ciaran Chu, Principal Product Manager (ACI Worldwide)Relevant Product: Card Merchant Manager (CMM)


Technical (Pick 1)

MTS Technical Roundtable - Part 2 A Money Transfer System (MTS) technical update along with Q&A.Speakers: Noel Ciminello, IPUG Board Member and EAI Architect (BB&T); Richard Ellis, Manager, Services, MTS Implementation (ACI Worldwide)Relevant Product: Money Transfer System (MTS)

Continuous Delivery of ACI Interchange and ACI Issuer, Fact or Fiction?Learn about ING’s journey to integrate ACI Issuer and Interchange into the standard supported ING Continuous Delivery pipeline. This session will address several tools, such as source code management with Gitlab, and include usage of these tools within ING through a live demo. Special attention will be given to test automation with use of the Fitnesse framework. You will gain insights in the feasibility of the agile way of working in relation to the usage of third party customer off the shelf software like ACI Issuer and Interchange.Speaker: Michiel van der Hoeven, Development Engineer; Thomas Schellekens, Development Engineer (ING)Relevant Products: Interchange and Issuer

Strategic Trendspotting: A Year of Payments Buzzwords in ReviewThe rapid evolution of payments has made staying on top of industry news and trends a full time job. From the anniversary of Apple Pay and EMV rollout to the early dawn of PSD2 this action packed session will take us flying through a year’s worth of trends and help highlight ways to keep you on top of tomorrows news. So bring your smartphone and twitter accounts to this can’t be missed session.Speaker: Mark Ranta, Director, Product Management (ACI Worldwide)

How to Expand Your Value Chain in Merchant Payments and Move Past Your Traditional Payment Channels as a Bank, Acquirer or Intermediary Learn how ACI can help you expand your value chain, compete more effectively, counter commoditization and leverage the full potential of an omnichannel merchant gateway and grow your business in the future. You’ll learn that rolling out your merchant gateway can be done in phases and that omnichannel is not a destination but a journey, starting with eCommerce payments, moving you into the world of Mobile, and taking you into the world of Internet of Things.Speaker: Quintin Stephen, Principal Product Manager (ACI Worldwide)Relevant Product: UP eCommerce Payments / Omnichannel Solutions

Fraud(Pick 1)

Fraud Prevention Strategy Sharing - Part 1In this annual favorite, Clients discuss approaches to rule and strategy development and/or are able to ask questions of fraud detection strategy in a roundtable discussion. Restricted to contracted PRM customers only. Pre-registration required; must wait for approval.Speaker: To Be AnnouncedRelevant Product: Proactive Risk Manager (PRM)

ReD Shield User RoundtableCustomers will discuss how ACI’s products helped them achieve their goals of deploying a true Omni-channel experience. You will be able to submit your questions ahead of time or live for the panelists to answer during this interactive session. Speaker: Erika Dietrich, Director, Payment Risk Management (ACI Worldwide)Relevant Product: ReD Shield

Merchant Retail

Customer Roundtable: Card Present Experience In this roundtable setting, participants will be encouraged to share lessons learned, best practices, innovative uses of features/functions and future goals or predictions on future enhancements that will be needed to support an excellent card present experience for consumers.Speakers: David Steger, Payment Switch Manager (Pilot Flying J); Marc Windahl, Payments Compliance Lead (Scheels); Tom Rogers, Manager, Merchant Solutions for North America (ACI Worldwide)

Operational(Pick 1)

MTS Operations Roundtable - Part 2Bring your questions and suggestions on how to improve your wire transfer operations with Money Transfer System (MTS) and learn from your peers and ACI staff in this popular session.Speakers: Patty Krotseng, IPUG Board Member and Operations Manager (Key Bank); Robin Covello, Principal Solution Architect (ACI Worldwide)Relevant Product: Money Transfer System (MTS)

Postilion in Africa for AfricaLearn how EFT Corporation Limited, a customer based in Africa, uses ACI’s suite of products, specifically Postilion for Banks and Retailers, as well as how they are combining PAY.ON with their Postilion switches to create an eCommerce and mCommerce platform that drives financial inclusion in countries without access to branded network (association cards).Speakers: Stephen Enderby, CEO (EFT Corporation Limited); Carlin Wicomb, Regional Executive - Technical (EFT Corporation Limited)Relevant Products: Postilion Merchant Retail and Postilion Retail Banks and Processors, PAY.ON and ReD Shield

The New UI and Your Customer’s ExperienceUOB is undergoing an extensive transformation of the user interface. This session will focus on what the experience will be on all digital channels - phone, tablet and desktop.Speaker: Missy Rose, Principal Product ManagerRelevant Product: Universal Online Banker (UOB)



Strategic(Pick 1)

Immediate Payments in the Online ChannelAs the U.S. payments system moves towards a faster payments infrastructure what will the impact of this look like for businesses? This session will look at monetizing and, initiating immediate payments as well as how it impacts Same Day ACH and wire payments.Speaker: Austin Winters, Product Manager (ACI Worldwide)Relevant Products: Universal Online Banker (UOB), Enterprise Banker (EB)

BREAKOUT KEYNOTE: ROI of Your Consumer Experience Activities and Practical Advice on How Banks Can Work to Further ImproveAttend this session to hear our special guest speaker, Bruce Temkin, CX Transformist and Managing Partner at Temkin Group, discuss the ROI of consumer experience efforts and provide practical advice on how banks can grow their business through loyalty gained through strong customer experiences. Speaker: Bruce Temkin, CX Transformist and Managing Partner (Temkin Group)


Fraud Fraud Prevention Strategy Sharing - Part 2In this annual favorite, Clients discuss approaches to rule and strategy development and/or are able to ask questions of fraud detection strategy in a roundtable discussion. Restricted to contracted PRM customers only. Pre-registration required; must wait for approval.Speaker: Seth Ruden, Sr. Fraud Consultant (ACI Worldwide)Relevant Product: Proactive Risk Manager (PRM)

Merchant Retail

BREAKOUT KEYNOTE: How to Drive Your Online Customers to Your In-Store ExperienceDoug Stephens, retail and innovation guru, will discuss ways you can innovate your online and in-store experiences to drive more customers to your brick and mortar locations. Speaker: Doug Stephens, Retail Futurist


Operational MTS Closing SessionJoin IPUG board members to put the finishing touches on this year’s conference and help plan for next year’s conference.Speakers: IPUG BoardRelevant Product: Money Transfer System (MTS)

BREAKOUT SESSION #1011:30 AM - 12:30 PM, Thursday


KEYNOTE BIOGRAPHIES

HOW ANY COMPANY CAN LEARN FROM LEGO’S SUCCESSFUL INNOVATION MANAGEMENT SYSTEMKeynote speaker: David RobertsonWharton School professor David Robertson is the host of the weekly radio show Innovation Navigation, where he interviews leaders from around the world about innovation. He is also the author of Brick by Brick, an inside look at LEGO’s near death and spectacular rebirth. In his talks, he shares lessons from LEGO and other leading companies on how to structure and lead innovation. The answer wasn’t just innovation—it was innovation management. LEGO needed an entirely new system of processes, tools, roles, and policies that governed creative thinking. Once that was in place, the company re-emerged more powerful, resilient, and inventive than ever.

ROI OF YOUR CONSUMER EXPERIENCE ACTIVITIES AND PRACTICAL ADVICE ON HOW BANKS CAN WORK TO FURTHER IMPROVE Breakout keynote speaker: Bruce Temkin, CCXPBruce Temkin, Customer Experience Transformist, is the managing partner of Temkin Group and is widely viewed as a leading expert in how large organizations build differentiation with customer experience. Bruce is also the author of the blog Customer Experience Matters® which is one of the most popular blogs on customer experience. Prior to founding Temkin Group, Bruce spent 12 years at Forrester Research where he led many parts of the research organization and was the most-read analyst in the company for 13 consecutive quarters.

HOW TO DRIVE YOUR ONLINE CUSTOMERS TO YOUR IN-STORE EXPERIENCEBreakout keynote speaker: Doug StephensDoug Stephens, founder of the Retail Prophet, is one of the world’s foremost retail industry futurists. His intellectual work and thinking have influenced many of the world’s best-known retailers, agencies and brands including Walmart, Google, Home Depot, Disney, BMW, Coca Cola and Intel. Prior to founding Retail Prophet, Doug spent over 20 years in the retail industry, including the leadership of one of New York City’s most historic retail chains. He is also the author of two groundbreaking books, The Retail Revival: Re-Imagining Business for the New Age of Consumerism and Reengineering Retail: The Future of Selling in a Post-Digital World and is the nationally syndicated retail columnist for CBC Radio.

THE BUSINESS BANKING MARKETPLACE - WHAT’S UP Breakout session speaker: Jacob JegherJacob Jegher is an experienced fintech executive and digital banking thought leader. He advises clients on emerging technologies and business strategies related to retail, small business, and corporate and provides strategic consulting to financial institutions and solution providers on issues ranging from digital strategy to vendor selection. In addition to his client-facing responsibilities, Jacob leads Javelin’s strategy, marketing and product development efforts.

Documents

AGENDA - ACI Worldwidego.aciworldwide.com/.../CMM_2017_Exchange_Agenda.pdf · AGENDA * This agenda is subject to change. 7:30 - 8 ... future opportunities as well as BASE24-eps customer