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COUNCIL AGENDA
April 23, 2020
WE PROVIDE EFFICIENT DELIVERY OF QUALITY PUBLIC SERVICES THAT ARE
ESSENTIAL TO THOSE WHO LIVE AND WORK IN SAN RAMON.
Bill Clarkson, Mayor Sabina Zafar, Vice Mayor
David E. Hudson, Councilmember Phil O’Loane, Councilmember Scott Perkins, Councilmember
Agenda Questions: Please call the City Clerk (925) 973-2539
Documents received after publication of this Agenda and considered by the City Council in its
deliberation will be available for inspection only via electronic document transfer, due to the
COVID-19 outbreak. See the COVID-19 provisions outlined below. Please call or email the
City Clerk during normal business hours if you require access to any such documents.
TELECONFERENCE SPECIAL MEETING – 4:00 PM
CORONAVIRUS DISEASE (COVID-19) ADVISORY
AND MEETING PROCEDURE
On March 16, 2020, the Health Officer of Contra Costa County issued an Order through April 7,
2020 that directed that all individuals living in the county to shelter at their place of residence
except that they may leave to provide or receive certain essential services or engage in certain
essential activities and work for essential businesses and governmental services.
Under the Governor’s Executive Order N-29-20, this meeting may utilize teleconferencing. As a
precaution to protect the health and safety of staff, officials, and the general public.
Councilmembers will not be physically in attendance, but will be available via video conference.
City Hall is currently closed to the public and will remain closed for the duration of the City
Council meeting. Consequently, there will be no physical location for members of the public to
participate in the meeting. We encourage members of the public to shelter in place and access the
meeting online using the web-video communication application, Zoom. Zoom participants will
have the opportunity to speak during Public Comment.
If you are submitting public comment via email, please do so by 3:00 p.m. on Thursday, April
23, 2020 to [email protected]. Please include “Public Comment 4/23/2020” in the
subject line. In the body of the email please include your name. Public comments submitted will
be read during Public Comment and will be subject to the regular three-minute time restriction.
This City Council meeting will be conducted on the web-video communication platform, Zoom.
In order to view and/or participate in this meeting, members of the public will need to download
Zoom from its website, www.zoom.com.
2 City Council Special Meeting – April 23, 2020
It is recommended that anyone wishing to participate in the meeting complete the download
process before the start of the meeting.
There will be zero tolerance for any person addressing the Council making profane, offensive
and disruptive remarks, or engaging in loud, boisterous, or other disorderly conduct, that disrupts
the orderly conduct of the public meeting.
How to view the meeting remotely:
1. Livestream online at: https://cityofsanramon.zoom.us/j/95480904460
Webinar ID: 954 8090 4460
2. Livestream online at: www.sanramon.ca.gov/YouTube
3. For audio access to the meeting by telephone, use the dial-in information below:
+1 (669) 900-6833 or
(888) 788-0099 (Toll Free) or
(877) 853-5247 (Toll Free)
Webinar ID: 954 8090 4460
Please note that telephone access to the meeting is audio only, and cannot be used to
submit public comment.
How to participate in the meeting remotely:
1. Provide live remote public comments: https://cityofsanramon.zoom.us/j/95480904460
From a PC, Mac, iPad, iPhone or Android device.
Webinar ID: 954 8090 4460
(To supplement a PC, Mac, tablet or device without audio, please also join by phone:
+1 (669) 900-6833)
To comment by video conference, click the “Raise Your Hand” button to request to
speak when Public Comment is being taken on the Agenda item. You will then be
unmuted when it is your turn to make your comment for up to 3 minutes. After the
allotted time, you will then be re-muted.
2. Provide public written comments prior to the meeting by email, to
If you are submitting public comment via email, please do so by 3:00 p.m. on
Thursday, April 23, 2020 to [email protected]. Please include “Public
Comment 4/23/2020” in the subject line. In the body of the email please include your
name. Public comments submitted will be read during Public Comment and will be
subject to the regular three-minute time restriction.
3 City Council Special Meeting – April 23, 2020
1. CALL TO ORDER/ROLL CALL
2. PUBLIC COMMENT
Public Comment at Special Meetings is limited to the item described in the notice.
[Cal. Gov. Code Section 54954.3(a)]. Comments should not exceed three minutes.
3. NEW BUSINESS
3.1 Local Business Assistance for COVID-19 Relief Programs
4. ADJOURNMENT
I hereby certify the attached City Council agenda was posted 72 hours before the noted meeting:
Dated: April 21, 2020
4 City Council Special Meeting – April 23, 2020
The agenda with links to minutes and staff reports is available on the City’s website:
www.sanramon.ca.gov
* * * * *
This Agenda is posted in accordance with Government Code Section 54954.2(a).
NOTE: This meeting is being held in a wheelchair accessible location.
To request a disability-related accommodation(s) to participate in the meeting,
please contact the City Clerk 24 hours in advance of the meeting at 925-973-2539.
* * * * *
Information for public participation at Council meetings,
including the time limits for addressing the Council, is provided on the agenda.
If you have any questions, please contact the City Clerk prior to the meeting.
* * * * *
Regular City Council meetings are broadcast on Contra Costa Television (CCTV)
(Channel 27) on Wednesdays at 7:00 p.m. and Thursdays at 1:00 p.m.
immediately following the meeting.
Regular City Council meetings are also broadcast on AT&T U-Verse (Channel 99).
Regular City Council meetings may also be viewed at
http://sanramonca.iqm2.com/citizens/default.aspx
CITY COUNCIL STAFF REPORT
DATE: April 23, 2020
TO: City Council/City Manager
FROM: Joseph Gorton, City Manager
By: Steven Spedowfski, Deputy City Manager
SUBJECT: Local Business Assistance for COVID-19 Relief Programs
RECOMMENDED ACTION
Staff recommends the City Council review the attached proposals and provide direction.
BACKGROUND/DISCUSSION
On March 4, 2020, Governor Newson declared a state of emergency for California as it relates to
the spread of COVID-19. On March 10, 2020, the Contra Costa County Board of Supervisors
approved a proclamation declaring the existence of a local emergency caused by the introduction
of COVID-19. On March 16, 2020, in conjunction with six other Bay Area counties, the Contra
Costa County Department of Health Services issued an order (the “March 16 County Order”)
directing all individuals living in the county to shelter at their place of residence, except that they
may leave to provide or receive certain essential services or engage in certain essential activities
and work for essential businesses and governmental services. The March 16 County Order also
directs all businesses and governmental agencies to cease non-essential operations at physical
locations in the county, prohibits all non-essential gatherings of any number of individuals, and
orders cessation of all non-essential travel.
As a result of the above actions, many local businesses have endured financial hardships and
may qualify for State and Federal assistance in order to help mitigate the losses and remain in
business. However, due to the constantly evolving nature of new programs and application
processes, many local businesses are struggling with navigating the confusing landscape.
At the direction of the City Manager, staff reached out to two consulting firms to solicit
proposals to provide assistance to San Ramon businesses regarding COVID relief programs.
Staff received proposals from Townsend and Associates and Altamont Strategies (see attached).
Common features of the proposals include public education campaigns, online annexes for relief
information, online webinars, and a direct contact for local businesses to call for questions and
guidance.
Both proposals include a flat per-month fee structure over a three month period.
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FISCAL ANALYSIS
The proposals range from $22,500 to $30,000 for the three month period. Funding will be
provided under the current fiscal year budget from a combination of the Economic Development
Budget and the City Manager Discretionary Fund.
STEPS FOLLOWING APPROVAL
Following approval, the City Manager will execute a contract with the chosen consulting firm.
Staff will work with the firm to establish a website, identify San Ramon businesses, and conduct
the online webinars.
ATTACHMENT:
A: Proposal for San Ramon - Expansion of Business Concierge Program - COVID-19
B: City of San Ramon Proposal - Townsend PA
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Post Office Box 1803 | Danville | CA | 94526 | 925.847.0104 |www.altamontstrategies.com
Altamont Strategies is a licensed business in the City of San Ramon, Town of Danville and County of Contra Costa.
April 16, 2020
Memorandum for: Joe Gorton, City Manager
Steven Spedowfsky, Deputy City Manager
From: Judy B. Lloyd, John Kabateck, Nate Haderlie
Subject: City of San Ramon – Economic Development & Business Concierge Expansion Project
SCOPE OF WORK
Altamont Strategies principal, Judy Lloyd, is partnering with Kabateck Strategies of Sacramento to propose expansion of
the business concierge program to San Ramon’s Business Concierge Service to offer resources to San Ramon businesses
during the COVID-19 pandemic.
Components would include a public relations campaign, online information portal and resource “help desk” to aid San
Ramon businesses in navigating the loan and grant process during COVID-19. The resource page would outline available
resources through both public and private sector sources and help navigate the process.
Our expectation is to work with the City to set priorities for business outreach and provide content, up to date
information, community and public relations expertise and technical support on accessing loans and benefits available
during the pandemic. It is our expectation that San Ramon will manage the technical configuration on their website.
CONSULTING TEAM
Judy Lloyd is the owner of Altamont Strategies, a company that manages community relations campaigns, government
affairs and special projects. Lloyd has served as an appointee of two U.S. Presidents, serving three Cabinet Secretaries at
the U.S. Departments of Agriculture and Labor. Lloyd handled congressional and intergovernmental affairs and was
appointed as the first woman to serve as the Western Region IX Representative for the U.S. Labor Department, just after
September 11, 2001. She was awarded the Exceptional Service Award and the San Francisco Business Times Woman of
Distinction in Politics in Government. In 2020, she will be inducted into the Contra Costa Women’s Hall of Fame.
Most recently, Lloyd served as campaign manager for the successful Measure Y campaign in Danville. She currently
assists with land use campaigns and manages fundraising for the San Ramon Eagle, a public art project.
John Kabateck is the owner of Kabateck Strategies, a Sacramento based strategic firm that provides a clear and resonant
voice among policymakers, media, and the communities through the development of premier coalitions, association
strategies, and communication campaigns. Kabateck has over 25 years in the Capitol, serving as senior staff for two
governors. He later became the senior legislative director for the California Restaurant Association, and then became
the California state director for the National Federation of Independent Business.
Nate Haderlie is an account executive for Kabateck Strategies. His experience includes public relations efforts for
McDonald’s restaurants throughout Northern California and Northern Nevada, and community outreach for Ronald
McDonald House Charities Northern California.
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KEY COMPONENTS
Upon approval, the team will manage public relations and outreach to businesses impacted by COVID-19, utilizing the
following components of a 90-day tactical strategy:
• San Ramon COVID-19 Business Survey
o An introductory email to licensed businesses in San Ramon introducing an online COVID-19 business
resource page and requesting their participation in a needs survey to assess impacts of the pandemic.
• Community Business Webinar to Launch the Program with San Ramon Businesses
o Outline of survey results
o Intake process – to assess biggest challenges and outline available resources
o Needs Assessment Questionnaire
o Key Contacts – including a business hotline and email
o A social media campaign will be utilized to promote the program.
• Outline of Federal SBA, State Loans and business resources (pending funding)
o Paycheck Protection Plan
o Economic Industry Disaster Loans
o SBA Express Disaster Bridge Loans
o State of CA - Disaster Relief Loan Guarantee Program
o Resources through Governor’s Office of Business & Economic Development (GO-Biz)
• Assistance in navigating SBA Loans / UI Insurance
o Background on SBA Loan programs
o Summary of funding available now
o Loan / applicability to businesses needing loans
o Loan terms & forgiveness
o Realistic timelines on funding
o How to meet the minimum qualifications
o Accessing key contacts in government and the private sector
o Provide information on accessing experts, such as County SBDC advisors
o Providing information on new technology and qualifications to access UI insurance
• “What’s News” Business Blog
o Developments in funding access / new programs
o Community Resources -- New Apps / Technology
o Could include an NFIB or Kabateck column
o What area businesses are doing to “give back” during COVID-19
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• Business Links, updated regularly
o Small Business Associations – National Federation of Independent Business, CA Small Business
Association, Small Business Majority
o San Ramon Chamber of Commerce
o San Ramon Economic Development Committee
o Innovation Tri-Valley
o U.S. Chamber “Save Small Business” Fund
o Sunset / Bishop Ranch – Farmer’s Market, City Center
o State resource links that have business information -- Governor, State Senator, State Assemblywoman,
County Supervisor, etc.
• Work with San Ramon to Outline Steps in a Recovery Process / Consider Webinar
o To assist the City in outlining what re-opening might look like, whether by sector of the economy or by
priority development areas, in accordance with San Ramon’s economic development plan.
Outline for Essential Businesses
▪ Grocery / Pharmacy
▪ “Big Box” – Walmart, Target
▪ San Ramon Regional Medical Center / Physicians
Outline for Non-Essential Businesses
▪ Restaurants
▪ Retail
▪ Hair Salons / Grooming
▪ Big Companies – Chevron, AT&T, etc.
▪ Bishop Ranch Business Park
▪ Gyms
• 2nd Community Webinar – “What Recovery Looks Like”
o Evaluating what the state and county plans are as the state opens. As community members get accustomed
to life outside of their house, there will continue to be social distance measures in place to prevent a re-
spread.
BUDGET
A budget of $30,000 for 90 days is requested to fully implement public relations, content management, and resource
management. This timeframe may be extended, as needed, by the City of San Ramon.
CONCLUSION
Altamont Strategies and Kabateck Strategies know how to navigate government at all levels and welcome the
opportunity to partner with the City of San Ramon to assist during the pandemic.
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Proposal for Emergency Resources Support Services | City of San Ramon Page 1
Table of Contents
Proposal for Emergency Resources
Support Services
April 13, 2020
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Proposal for Emergency Resources Support Services | City of San Ramon Page 2
April 13, 2020
Steven Spedowfski, Deputy City Manager
City of San Ramon
7000 Bollinger Canyon Road
San Ramon, CA 94583
Dear Mr. Spedowfski:
Thank you for the opportunity for Townsend Public Affairs, Inc. (“TPA”) to submit our proposal for
Emergency Resources Support Services to the City of San Ramon (“City”).
Since its inception in 1998, TPA has earned the reputation as Champions for Better
Communities by providing the experience, resources, and relationships expected from a premier
legislative advocacy and grant writing firm while also giving clients the unique brand of customer
service they deserve: personal attention, maximum accessibility, and passion for their mission.
Our strategic approach to advocacy and funding is tailored to meet the individual needs of each
client by leveraging the breadth and depth of our team as well as our vast network of relationships
with key stakeholders and decision makers.
Utilizing this method on behalf of our clients, TPA has shepherded over 100 legislative and
regulatory proposals into law, and secured over $1.7 billion in grants from state, federal,
and local government agencies as well as nonprofit foundations and private companies.
Thank you again for your consideration of this proposal. Please contact us if you have any
questions or need additional information. We would be honored to serve the City of San Ramon,
as well as its businesses and residents.
Yours truly,
Christopher Townsend
President
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Proposal for Emergency Resources Support Services | City of San Ramon Page 3
ABOUT TPA
TPA is a state and federal legislative advocacy and grant writing firm that provides lobbying and funding services to public agencies and nonprofit organizations throughout California.
• Founder/Owner/President: Christopher Townsend
• Advocacy Success: Shepherded over 100 client-sponsored legislative proposals into law
• Funding Success: Over $1.7 billion in state, federal, and local government grants as well as grants from nonprofit organizations and private companies
• Longevity: 22 years (founded in 1998)
• Number of Employees: 18
• Number of Registered State and Federal Lobbyists and Grant Writers: 14
• Number of Offices: Five o TPA State Capitol Office, Sacramento o TPA Federal Office, Washington, DC o TPA Northern California Office, Oakland o TPA Central California Office, Fresno o TPA Southern California Office, Newport Beach
• Number of Current Clients: 105 o City Governments o County Governments o Water and Sanitation Districts o Transportation Districts o K-12 School Districts o Community College Districts o Parks and Recreation Districts o Museums, Science Centers, and Cultural Facilities
• Areas of Specialization: o Local Governance (Cities, Counties, Special Districts) o Transportation Policy and Infrastructure o Water and Sanitation Policy and Infrastructure o Education Policy and Infrastructure o Housing and Economic Development o Parks and Community Facilities (Recreational, Cultural, Historical) o Energy, Environment, and Natural Resources o Public Safety o Budget and Finance
• Ranking by Revenue Reported to the California Secretary of State: o 9th of 474 Firms Registered for 2017-18 Legislative Session o 98th Percentile
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Proposal for Emergency Resources Support Services | City of San Ramon Page 4
CLIENT SERVICE TEAM
TPA will utilize a strategic and comprehensive approach to assist the City evaluate what state
and federal resources may be available to meet the immediate needs of local businesses as a
result of the impact of the COVID-19 pandemic. With a team of 14 registered state and federal
lobbyists and grant writers, TPA has the breadth and depth of experience AND the ability to deploy
the personnel needed to address the needs of the City and its businesses, as well as provide
assistance in accessing various programs available through the state and federal governments.
The proposed team for this engagement:
Christopher Townsend, President
• 38 years of legislative and public policy experience and 22 years as the Founder and President of TPA
• Provides strategic guidance and grant funding support for every client, including local public agencies and private companies
• Widespread bi-partisan relationships with Members and staff of the State Legislature, and with the Newsom Administration, including key officials in various agencies and departments
• Promotes funding for public infrastructure projects, including facilities for water and sanitation, transportation, education, public safety, housing and economic development, recreation, culture, and other community purposes
Casey Elliott, State Capitol Director
• 19 years of legislative and public policy experience:
o Senior Legislative Assistant, Office of the Governor
o Legislative Assistant, Assembly Member Tom Umberg
o Legislative Coordinator and Analyst, Secretary of State
• Extensive experience representing public agencies, having served as the primary lobbyist for numerous cities and private companies during his tenure at TPA
• Widespread bi-partisan relationships with Members and staff of the State Legislature, and with the Governor's Office, including key officials in various agencies and departments
• Expertise in the policy sectors of municipal finance, budget, redevelopment, education, local governance, water resources, parks and recreation, and cultural resources
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Proposal for Emergency Resources Support Services | City of San Ramon Page 5
CLIENT SERVICE TEAM
Austin Webster, Senior Associate
• Over a decade of legislative and public policy experience
• Secured significant grant funding for clients throughout California
• Expertise in the policy sectors of local governance, economic development, K-12 education, higher education, and non-profit entities
• Widespread bi-partisan relationships with Members and staff of the State Legislature, the Governor's Office, and key officials in various federal and state agencies and departments
Johannus Reijnders, Associate
• Experience working with local public agency clients throughout California
• Secured significant grant funding for clients throughout California
• Expertise in several policy sectors including transportation, local governance, education, and parks and recreation
• Widespread bi-partisan relationships with Members and staff of the State Legislature, and with the Governor's Office, including key officials in various agencies and departments
Laura Kroeger, Associate
• Nine years of federal government affairs and public policy experience, including service as a legislative staffer for US Senator Dianne Feinstein
• Experience managing legislative activity, including bill analysis and research, particularly for federal funding opportunities
• Experience with research, proposal development, and funding advocacy for various federal grant programs on behalf of local public agencies throughout California
• Close relationships with key staff for numerous Members of Congress, as well as many federal agencies
• Expertise in several federal policy sectors including education, water resources, environmental hazards, agriculture, healthcare, defense, foreign affairs, and resources for veterans
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Proposal for Emergency Resources Support Services | City of San Ramon Page 6
CLIENT SERVICE TEAM
The following team members will be utilized for program expertise, specific relationships, and
workload capacity, as necessary:
Niccolo De Luca Senior Director
Policy Expertise
• Public Safety
• Cannabis Policy
• Parks & Recreation
• Natural Resources
• Local Governance
• Cultural Resources
• Consumer Affairs
• Grant Writing
Richard Harmon Senior Director
Policy Expertise
• Transportation
• Public Safety
• Parks & Recreation
• Local Governance
• Water Resources
• Grant Writing
Cori Takkinen Senior Director
Policy Expertise • Water Resources
• Local Governance
• Transportation
• Parks & Recreation
• Economic Development
• Grant Writing
Alex Gibbs Senior Associate
Policy Expertise
• Parks & Recreation
• Local Governance
• Public Safety
• Transportation
• Cap & Trade
• Labor Relations
• Grant Writing
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Proposal for Emergency Resources Support Services | City of San Ramon Page 7
CLIENT SERVICE TEAM
Sharon Gonsalves Senior Associate
Policy Expertise
• Housing
• Local Governance
• Water Resources
• Environment
• Energy
• Agriculture
• Grant Writing
Eric O’Donnell Senior Associate
Policy Expertise
• Water Resources
• Natural Resources
• Local Governance
• Parks & Recreation
• Transportation
• Grant Writing
Jonathan Jackson Senior Associate
Policy Expertise
• Transportation
• Water Resources
• Agriculture
• Foreign Affairs
• Veterans Resources
• Grant Writing
Anakaren Cervantes Associate
Policy Expertise
• Local Governance
• Housing
• Economic Development
• Transportation
• Higher Education
• Grant Writing
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Proposal for Emergency Resources Support Services | City of San Ramon Page 8
CLIENT SERVICE TEAM
Sean McReynolds Associate
Policy Expertise
• Local Governance
• Healthcare
• Transportation
• Housing
• Economic Development
• Grant Writing
Andres Ramirez Associate
Policy Expertise
• Local Governance
• Transportation
• Public Safety
• Housing
• Higher Education
• Grant Writing
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Proposal for Emergency Resources Support Services | City of San Ramon Page 9
SCOPE OF SERVICES
The Federal Government has authorized over $2.2 trillion in stimulus funding for aid programs to
combat the impacts of COVID-19. The stimulus is being provided to states, local governments,
businesses, and individuals through dozens of existing programs, as well as through new
programs established as part of the stimulus efforts.
Many of these programs are aimed at providing relief to businesses impacted by the sudden
freeze on the economy. Given the number of programs, each with their own eligibility
requirements and funding criteria, it can be cumbersome for local governments and small
business owners, who are focused on keeping the lights on and eventually being able to reopen
their doors, to identify and navigate the various assistance programs. As the City of San Ramon
continues to support its residents and the local community, it is critical that business owners be
provided with the resources they need to apply for these programs and receive funds from the
federal government as quickly as possible.
TPA will utilize the following strategic and comprehensive approach to work with the City to
establish a program to provide support services to assist City businesses in accessing available
resources:
• Identify City Staff Support: TPA will work in coordination with the City to designate a
program staff member who will provide coordination and support to the program. This includes
monitoring incoming emails, providing TPA with business contact details, logging participant
information, and screening businesses to ensure they meet any geographic or business
criteria that the City may want to put into place.
• Create Pre-Launch Content: TPA will work with City staff to identify the needs of the
business community, evaluate the current information provided through the City’s website and
develop any needed content for a centralized small business support center. This will allow
small businesses access to quick information and provide them with a contact email address
to participate in the City program.
• Coordinate Program Launch Event: TPA will work with the City to conduct targeted
outreach to businesses, non-profits and community stakeholders to make them aware of the
program. TPA will host a webinar with City officials, and other necessary partners, to launch
the program and provide an overview of the programs available, the services being offered,
and how to participate in the program.
• Manage Participant Intake: Utilizing the business contact information provided by City staff,
TPA will manage a comprehensive intake process to schedule one-on-one appointments and
triage the needs of individual businesses.
• Conduct Business Needs Assessment: TPA will connect directly with business owners,
and their representatives, to evaluate their individual goals and desired outcomes. Using this
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Proposal for Emergency Resources Support Services | City of San Ramon Page 10
SCOPE OF SERVICES
information, TPA will identify what assistance programs the business may be eligible for and
how they can leverage those various programs to achieve their stated goals.
• Provide Guidance and Direct Support: TPA will provide businesses with direct support as
they apply for the identified programs, including assessment of eligibility, step-by-step
instructions, identification of information needed to submit with any applications, and
addressing any technical questions they may have with the application.
• Address Application Issues: Where necessary and able, TPA will act as a liaison to
individual agencies and departments to assist businesses in resolving issues with their
application. This includes utilizing legislative contacts, relationships with state and federal
government officials, and collaboration with industry groups.
• Provide Progress Reports: TPA will coordinate with the City on our activities. TPA will
provide timely electronic reports on the assistance provided, including the status of
applications. In addition to written reports, TPA will be available to the City for conference
calls, briefings, and meetings necessary to establish and carry out the City program.
3.1.b
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Proposal for Emergency Resources Support Services | City of San Ramon Page 11
FEE SCHEDULE
Given the uncertainty surrounding the duration and economic impact from the COVID-19
pandemic, TPA proposes an initial contract term of three months. Should it be necessary to
continue these services beyond the initial contract term, TPA would propose a month-to-month
extension of the above services at the continued rate of $7,500 per month, until December 31,
2020.
DESCRIPTION OF SERVICES FEE
Emergency Resources Support Services
$7,500 Per Month*
• Identify City Staff Support Included
• Create Pre-Launch Content Included
• Coordinate Program Launch Event Included
• Manage Participant Intake Included
• Conduct Business Needs Assessment Included
• Provide Guidance and Direct Support Included
• Address Application Issues Included
• Provide Progress Reports Included
*The monthly fee includes all reasonable business and travel expenses
3.1.b
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