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KOMMUNIKATION 3.0 agile communication & communication in agile environments
Sascha Demarmels [email protected] www.kommunikation30.ch
Why communication is crucial in an agile
environmentand how we can communicate in an agile way
Zurich, November 24th 2018, Agile Tour Zürich
Sascha Demarmels www.kommunikation30.ch
The agile framework and communication
Sascha Demarmels www.kommunikation30.ch
Agenda
Agile communication
Conflicts
Collaboration
Tools for agile communication
Questions & discussion
How to communicate in an agile way
Sascha Demarmels www.kommunikation30.ch
Agile values for communication
Illustration: Demarmels: Agilität & Kommunikation
Sascha Demarmels www.kommunikation30.ch
Agile communication – Agile Manifesto
„The most efficient and effective method of conveying information to and within a development team is face-to-face conversation.“
- communicate face-to-face
- communicate regularly and often
- communicate informally and open-minded
- get feedback to your communication
Sascha Demarmels www.kommunikation30.ch
Agile communication – Scrum Values
Commitment
Courage
Focus
Openness
Respect
How to deal with conflicts
Sascha Demarmels www.kommunikation30.ch
Escalation of conflicts during agile transformation
Illustration: Demarmels: Agilität & Kommunikation
Sascha Demarmels www.kommunikation30.ch
Conflicts
distinction
- disagreement (opinions on facts) vs.
- conflict (emotion)
Sascha Demarmels www.kommunikation30.ch
Four sides of a message (Schulz von Thun)
How to bring people into the zone of collaboration
Sascha Demarmels www.kommunikation30.ch
Cooperation (cf. Blake & Mouton)
Sascha Demarmels www.kommunikation30.ch
Collaboration
presupposes will of all parties
people collaborate
- when feeling save
- when feeling taken seriously
- when feeling appreciated
How to ...
Sascha Demarmels www.kommunikation30.ch
Tools for agile communication – Agile transformation
XLR8! / Accelerate! (Kotter)
Agile Wheel
Celebration Grid
Delegation Poker
Sascha Demarmels www.kommunikation30.ch
XLR8! / Accelerate! (Kotter)
Illustration: Demarmels: Agilität & Kommunikation
Sascha Demarmels www.kommunikation30.ch
Agile Wheel (Šochowá)
Sascha Demarmels www.kommunikation30.ch
Celebration Grid (Management 3.0 / Appelo)
Sascha Demarmels www.kommunikation30.ch
Delegation Poker (Management 3.0 / Appelo)
Sascha Demarmels www.kommunikation30.ch
Tools for agile communication – Agile teams
communication on eye-level
osmotic communication
powerful questions (and active listening)
nonviolent communication
Sascha Demarmels www.kommunikation30.ch
Communication on eye-level
Sascha Demarmels www.kommunikation30.ch
Osmotic communication (Cockburn)
Illustration: Demarmels: Agilität & Kommunikation
Sascha Demarmels www.kommunikation30.ch
Powerful questions and active listening
Illustration: Demarmels: Agilität & Kommunikation
Sascha Demarmels www.kommunikation30.ch
Nonviolent communication (Rosenberg)
Sascha Demarmels www.kommunikation30.ch
There is no perfect. – We are all human.
Sascha Demarmels www.kommunikation30.ch
Agile communication demands continuous self-reflection.
Inspect & adapt.
KOMMUNIKATION 3.0 agile communication & communication in agile environments
Sascha Demarmels [email protected] www.kommunikation30.ch
twitter.com/SaschaDemarmels linkedin.com/in/sascha-demarmels
Any questions for discussion?
Sascha Demarmels www.kommunikation30.ch
Sascha Demarmels: Agilität & Kommunikation. Zürich: Versus-Verlag.