Agile L&D Team Become an How to - Udemy for …...“Agile Development” is simply a way to manage projects and teams. It’s a working mindset. (not a methodology) Individuals and

Tuesday, June 27

How toBecome an

Agile L&D Team

2

James PerezSky, Digital L&D Manager

Shelley OsborneUdemy, Head of L&D

@theshelleylynn

Today’s speakers

Europe’s leading entertainment and communications company

3

Customers22M

Countries5

Employees30K

4

Agenda

1

2

3

4

What is agile learning and why is it important?

Udemy’s approach toagile learning

How to apply agiletactics to L&D

Agile learning design at Sky

5

Here’s what we know

6

● New technologies and business models are disrupting more companies every year

● Only 12% of Fortune 500 companies from 1955 are still in business

● Last year alone, 26% fell off this list

Source: 2017 Deloitte Human Capital Trends Report

We’re working in an era of rapid change

Technological advancement and change is creating unprecedented skills challenges

7

1992 MBA from Harvard Business School1987 UC Berkeley

1998 SEO/SEM

2010 Social Media Management

2009 #Advertising

2008 Marketing Automation

1995 Internet

2005 YouTube Ads

Social Media Marketing 2007

1990 TV, Radio, Print

1990 1995 2000 2005 2010 2015?

These changes are creating more stress at work

Top stressors at work

8 Source: 2017 Udemy Workplace Stress Study

Fear of losing my job to automation/AI

How quickly skills requirements at work are changing

Having a bad manager

Feeling under-skilled for my job

1

2

3

4

Learning and development can ease the stress

Top ways people reduce stress at work

9 Source: 2017 Udemy Workplace Stress Study

Company sponsored training

Paying for their own professional development

Meditation and physical activity

1

2

3

How could companies help millennials reduce stress?

So how do we improve?

10

“Agile Learning refers to any approach to content development that focuses on speed, flexibility

and collaboration.”

Source: Training Industry11

12

Agile learning vs. static learning

5

TIME

StaticLearning

4321

13


5

TIME

AgileLearning

1

StaticLearning

4321

14


5

2

TIME

AgileLearning

1

StaticLearning

4321

15


5

32

TIME

AgileLearning

1

StaticLearning

•••

4321

16

Instructor: Rob Percival

• Cambridge University mathematics graduate

• Founder of Code School, a technology education youth program

Course facts

• 5 star rating

• 48,799 reviews

• 327,000+ students

• 88,000 hours of content consumed

Product launch

Apple announces Swift June 2, 2014

3 days later

Udemy releases Swift courseJune 5, 2014

10 days later

Over 1,000 students enrolledJune 12, 2014

Source: Udemy

Agile learning in the real world

17

A powerful global learning marketplace creates an agile learning environment

MILLIONSOF LEARNERS

COURSES FROM REAL-WORLD AND INDUSTRY EXPERTS

18

The Sky learning & comms team

Last year, Sky made the move from waterfall to Agile

The traditional “Define, design, deliver” model

A mindset to iteratively manage tasks in a team-based environment

20

“Agile Development” is simply a way to manage projects and teams.

It’s a working mindset. (not a methodology)

Individuals and interactionsProcesses and tools

Working software/outputComprehensive documentation

Customer collaborationContract negotiation

Responding to changeFollowing a plan

The Agile Manifesto has 4 key values:

1

2

3

4

21

● Scrum is a framework that applies the same values as Agile

● It focuses on managing tasks in a team-based environment

● We work in sprints(time boxing the development)

The agile method we use is Scrum

Why Sky felt the need to go Agile in L&D

Logical change Too much waste Lack of pace Poor connections

● Agile for agile solutions

● Team already experimenting

● Increase customer centricity

● Improve efficiencies

● Single points of failure

● Increase Relevance

● Teams working in silos

● Improve engagement

23

Agile learning at Sky

1 Built our L&D vision

24


1 Built our L&D vision

Making learning Flexible, Accessible, Personal

25


1

2

Built our L&D vision

Defined our Development principles

26


1

2



What’s the “PONT?,” The PO, Data data data, Scalability & sustainability, Self service

27


1

2

3



Defined our “Epics” to deliver our vision

28


1

2

3

4




Organized our Roles and Team

29


1

2

3

4





3 Roles: Scrum Master, PO, Team members. That’s it!

30


1

2

3

4





Created our goals5

31


1

2

3

4





Created our goals5

Milestones, buckets or features to deliver the Epics

32

9 Steps to becoming an Agile team

“Sprint like you stole it!”

33

Phase 1: The set up

Do your research● Do your research and prep your team● Start out as an experiment● Curate some resources● Have a kickoff meeting to share any concerns

34

Phase 1: The set up

Define your rolesTeam:

● Everyone is equal. There is no hierarchy in the team● Teams of 4-6 work well

Scrum Master: ● More “coach” than master● Nudge and prompt

Product Owner (PO): ● Has window into the customer● It’s a tricky role to define when there’s no window

into your segment (e.g.: management training)

35

Phase 1: The set up

Get organized● Make your backlog visible and prioritized

● Empower your team to see what’s coming down the line, and how you’ll plan the sprints

● What are you going to tackle first? Pick something easy!

● When is your first sprint going to start and end?

36

Phase 1: The set up

TrelloA planning tool for task management Slack

A communication tool for immediate feedback

Google HangoutsVideo calls for our daily 15 min. standups

37

Phase 1: The set up

Or, this could be a whiteboard and sticky notes if you’re in the same building!

38

Phase 2: Scrum in action

Kick off your sprint● Identify the

problem and scope

● What are the key measures of success?

39


This is where we use Trello boards.

(Buckets of work or features that will likely be produced)

TrelloA planning tool for task management

40


Time to research● What data exists already?

● Talk to your customers

● Get the team to own the problem

● Have a common understanding of the problem and agreed upon scope with the PO

● Build out the first few tasks, then sprint

● You must have constant customer and PO contact

41


Google HangoutsVideo calls for our daily 15 min. standups

42


The deadline● Showcase what was done during

the sprint, not what didn’t make it

● What do the PO and stakeholders want to see?

43


Reflection● This is the most important part● What went well? What could be

better? Do differently next time?

44


Lessons learned the hard way

45

● Don’t rush in – It’s a mindset change

● Pick the right first target – We didn’t!

● MVP is tough – Bells and whistles are very appealing

● PO is a tricky role – Esp. for segments without owners

● There’s nothing wrong with Grey – Change is good, means it’s valued

● The team needs to own the problem – They’ll then own the solution

Your checklist to get started

Do your own research about Agile! At a minimum read “The Art of Getting Twice the Work Done in Half the Time.”

46

Outline why you want to use Agile and what problem it is solving.

Determine which “flavor” of Agile you’ll use. (We recommend Scrum to start)

Get sign off to “play” from your manager and/or key stakeholders. (Will you seek permission or ask forgiveness?)

Warm your team up to the idea. (Are they willing to play? Are you going to do it with your whole team or part of it?)

Check out (and download) the tech solutions — Slack, Trello and Google Hangouts. (Your team could be playing with these before you even start shifting work to Agile.)

Organize your backlog! (Nothing like a tumbleweed moment when everyone’s raring to go but no one knows where to go!)

Identify your Product Owners, Scrum Master and Team.

Decide where you want to start. (We recommend not going too simple or too complicated)

Final words of advice

● Embrace it fully for a period of time (3 months min)

● It’s high pressure but comes with high reward

● Be prepared to learn loads and challenge everything

47

Follow our learning here: https://medium.com/agile-in-learning

https://medium.com/agile-in-learning

https://medium.com/agile-in-learning

Thank You!

James PerezSky, Digital L&D Manager

Shelley OsborneUdemy, Senior L&D

@theshelleylynn

Documents

Agile L&D Team Become an How to - Udemy for …...“Agile Development” is simply a way to manage projects and teams. It’s a working mindset. (not a methodology) Individuals and