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8/14/2019 Agility Matrix Explained
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8/14/2019 Agility Matrix Explained
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2The C-Square
Project BackgroundWhen I started to work with the BPM set
of tools, I first tried to understand WHY
ANYONE would EVER invest on such
tools
The following slides are my best
understanding about this particularsubject.
8/14/2019 Agility Matrix Explained
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ProjectFrom the basis
To start, lets assume one simple axiom:
Every single company is made of business
processes.
And some contextual information: All the established companies already have some sort of
business process automation solution in place (e.g.: Packaged
Applications like ERP, CRM)
Many companies have started Business Process Initiatives, likeSix-Sigma, Kaisen, Toyota-System etc.
Regulations in general are process-aware by nature (SOX,
ISO9000 etc.)
8/14/2019 Agility Matrix Explained
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Project BPM toolsets Some common sense about BPM
BPM is about agility
BPMSs are tools to implement continuous improvement
BPM software is able to implement an independent processlayer, out of code
And so on (lots of common sense around the IT world!)
So, BPM might be just YARADT (yet another
rapid application development tool, like 4GL,CASE, Code Generators, OOP etc.)
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Whats really
BPM About?AT FIRST, AMANAGEMENT
DISCIPLINE!
A SET of TECHNOLOGIES to
support the MANAGEMENT &
AUTOMATION of such initiativemakes a lot of sense!
That focus on
CONTINUOUS
IMPROVEMENT
8/14/2019 Agility Matrix Explained
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Project But WHEN
should I usethese tools???
I believe that the answer to thisquestion lies on the way the
process portfolio of one specificcompany is distributed across two
dimensions
8/14/2019 Agility Matrix Explained
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8/14/2019 Agility Matrix Explained
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2The C-Square
Project
Level of uniqueness of a
business process
SpecificSpecificStandardStandard
StableStable
VolatileVolatile
TaxTax
ManagementManagement
Accounting &Accounting &FinancialsFinancials
Mgt.Mgt.
StrategyStrategy
DevelopmentDevelopment
Knowledge & ITKnowledge & IT
Mgt.Mgt.
Sales &Sales &
MarketingMarketing
Mgt.Mgt.
ManufacturingManufacturing& Services& Services
DeliveryDelivery
CustomerCustomer
ServicesServices
Mgt.Mgt.
Examples of processes from the APQC Reference Model
HRHR
DevelopmentDevelopment
Services &Services &
ProductsProducts
DevelopmentDevelopment
EnvironmentEnvironment
Impact Mgt.Impact Mgt.
8/14/2019 Agility Matrix Explained
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Project
SpecificSpecificStandardStandard
StableStable
VolatileVolatile
TaxTax
ManagementManagement
Accounting &Accounting &FinancialsFinancials
Mgt.Mgt.
StrategyStrategy
DevelopmentDevelopment
Knowledge & ITKnowledge & IT
Mgt.Mgt.
Sales &Sales &
MarketingMarketing
Mgt.Mgt.
ManufacturingManufacturing& Services& Services
DeliveryDelivery
CustomerCustomer
ServicesServices
Mgt.Mgt.
Examples of processes from the APQC Reference Model
HRHR
DevelopmentDevelopment
Services &Services &
ProductsProducts
DevelopmentDevelopment
EnvironmentEnvironment
Impact Mgt.Impact Mgt.
More
CRITIC
ALTO
THEBUS
INES
S
More
CRITIC
ALTO
THEBUS
INES
S
8/14/2019 Agility Matrix Explained
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8/14/2019 Agility Matrix Explained
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The Make-Or-Buy decisionwhen automating
Level of uniqueness of a business
process
SpecificSpecificStandardStandard
StableStable
VolatileVolatile
TaxTax
ManagementManagement
Accounting &Accounting &
FinancialsFinancials
Mgt.Mgt.
StrategyStrategy
DevelopmentDevelopment
Knowledge & ITKnowledge & IT
Mgt.Mgt.
Sales &Sales &
MarketingMarketingMgt.Mgt.
ManufacturingManufacturing
& Services& Services
DeliveryDelivery
CustomerCustomer
ServicesServicesMgt.Mgt.
Examples of processes from the APQC Reference Model
HR DevelopmentHR Development
Services &Services &
ProductsProducts
DevelopmentDevelopment
EnvironmentEnvironmentImpact Mgt.Impact Mgt.
Life Cycle
of the
business
process
Hum Standard andHum Standard and
never changes?never changes?
Someone must have aSomeone must have a
ready solution to this! Iready solution to this! I
want a Packaged Appwant a Packaged App
(ERP)!!!(ERP)!!!
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Level of uniqueness of a
business process
SpecificSpecificStandardStandard
StableStable
VolatileVolatile
TaxTax
ManagementManagement
Accounting &Accounting &FinancialsFinancials
Mgt.Mgt.
StrategyStrategy
DevelopmentDevelopment
Knowledge & ITKnowledge & IT
Mgt.Mgt.
Sales &Sales &
MarketingMarketing
Mgt.Mgt.
ManufacturingManufacturing& Services& Services
DeliveryDelivery
CustomerCustomer
ServicesServices
Mgt.Mgt.
Examples of processes from the APQC Reference Model
HRHR
DevelopmentDevelopment
Services &Services &
ProductsProducts
DevelopmentDevelopment
EnvironmentEnvironment
Impact Mgt.Impact Mgt.
Life Cycle
of thebusiness
process
Hum AlwaysHum Always
changing, but forchanging, but for
everybody at theeverybody at thesame time? I want tosame time? I want to
buy a service to keepbuy a service to keep
this up-to-date!this up-to-date!
8/14/2019 Agility Matrix Explained
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Project
Level of uniqueness of a
business process
SpecificSpecificStandardStandard
StableStable
VolatileVolatile
TaxTax
ManagementManagement
Accounting &Accounting &FinancialsFinancials
Mgt.Mgt.
StrategyStrategy
DevelopmentDevelopment
Knowledge & ITKnowledge & IT
Mgt.Mgt.
Sales &Sales &
MarketingMarketing
Mgt.Mgt.
ManufacturingManufacturing& Services& Services
DeliveryDelivery
CustomerCustomer
ServicesServices
Mgt.Mgt.
Examples of processes from the APQC Reference Model
HRHR
DevelopmentDevelopment
Services &Services &
ProductsProducts
DevelopmentDevelopment
EnvironmentEnvironment
Impact Mgt.Impact Mgt.
Life Cycle
of thebusiness
process
Ops Its a processOps Its a process
that just relates to mythat just relates to my
company? Lets docompany? Lets do
some code, once itssome code, once its
not going to changenot going to change
very oftenvery often
8/14/2019 Agility Matrix Explained
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2The C-Square
Project
Level of uniqueness of a
business process
SpecificSpecificStandardStandard
StableStable
VolatileVolatile
TaxTax
ManagementManagement
Accounting &Accounting &FinancialsFinancials
Mgt.Mgt.
StrategyStrategy
DevelopmentDevelopment
Knowledge & ITKnowledge & IT
Mgt.Mgt.
Sales &Sales &
MarketingMarketing
Mgt.Mgt.
ManufacturingManufacturing& Services& Services
DeliveryDelivery
CustomerCustomer
ServicesServices
Mgt.Mgt.
Examples of processes from the APQC Reference Model
HRHR
DevelopmentDevelopment
Services &Services &
ProductsProducts
DevelopmentDevelopment
EnvironmentEnvironment
Impact Mgt.Impact Mgt.
Life Cycle
of thebusiness
process
Now what? Pieces ofNow what? Pieces of
these very important these very important processes are alreadyprocesses are already
automated by packagedautomated by packaged
apps, but I often need toapps, but I often need to
adapt them to the marketadapt them to the market
reqs. Is that what BPMreqs. Is that what BPM
is about?is about?
M k B ?
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Make-or-Buy?
What about anew packaged
app? Packaged apps are made aroundthe concept of liquidity of
functionalities that cant
support differentiation
Partial automation can decrease
the overall productivity
Then ?
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A tool to automate
agile processesneeds to
Leverage all the current assetsOrchestration / Process Integration
Be compatible with the life cycle
of the agile processes
Make it possible to create a
continuous improvement cycle !
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A Collection of EnablingTechnologies
New
New
architecturalelements
architecturalelem
entsofa
ofa
morem
odernand
morem
odernandflexible
flexible--
busines
sprocessauto
mation
businessprocessautomation
infrastructure
infrastructure
Driven by theserequirements,
many solutionsarose
8/14/2019 Agility Matrix Explained
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Project The trick
Now, the trick lies in choosing theright elements and defining the
best architecture to your specificrequirements!
If you dont do so, the risk is thatyoure going to buy just YARADT
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BTW, Better BusinessProcesses usually
means Smaller cycle-times
Hand-over automation Ready-to Work task
delivery
Resource usage optimization Case prioritization; Task assignment by profile
(skill, experience etc.) Decreased latency (BE)
Decreased Time-to-Market Lower time-to-solution
Independent Process
Layer
Business Rules Process Re-Utilization Increased capacity
Resource Usage Optimization
Process Visibility (Audit Tracks & BAM)
SLA Enforcement & Management Compliance Enforcement & Management
Costs
Costs
Revenues
Revenues
Customer ServicesCustomer Services
Profitability!Profitability!
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Thatsall
Folks!