Agreement ClaimsBusiness Process

Food Aid Information System (FAIS)

Claims Workflow

Claim Link

Claim List

PP_Dir

FAD DirectorPVO Company

FGR-123-2012/001

PVO Company

Claim Summary

FAD DirectorPP Director

Follow-Up Mechanism• Follow-Up is a

mechanism available to both FAD and the Program Participant to communicate

• Follow-Up actions and comments appear in the Workflow History

• Follow-Up becomes available as soon as a claim is issued and remains active throughout the life of the claim

Seeking Extension&

Accepting Claim

Seek Claim Extension

Accept Claim

Claim Appeal

Claim Attachment

PP_Dir

Appeal Claim