Embed Size (px)
Citation preview
Ahmed Sherif Fouad IT - Technical Support
Contact numbers : 01 155 030 337.Address : 18 El Omrania El Sharkia ST, Giza. E-mail : [email protected].
Objectives
Challenging position in a big company where by my skills used well& developed.
Education
University Faculty Department Project Grade Accumulative grade Graduation Year
Work Experience
IT Technical Support in BITUNIL Company from 1/11/2013 till now. Provides technical support to users by researching and answering
questions; troubleshooting. Dealing with the win server 2012 , 2003 (Active directory , DHCB , DNS ) Troubleshooting error outlook mails. Troubleshooting error network. Responsible for undertaking periodic maintenance in time. Follow standard processes and procedures (IT Policy, Installation
Process and Routine maintenance) . Dealing backup user and Solution error.
IT Helpdesk in pixel Company from 1/2009 to 3/2009. Updates job knowledge by participating in educational opportunities like
installing new server or any updates in network and any new service.
Surfing on the internet IT Helpdesk in El Hidaya Company from 7/2008 to 10/2008.
Installing and configuring computer hardware, operating systems, applications printers and scanners for Users.
Getting clear data about All spare parts and devices and reorganize IT inventory.
: Advanced Academy. : Information System. : Web Design. : Good. : Passed. : 2011
Computer skills
Microsoft Outlook. Installing Microsoft Windows XP, Vista , 7 and 8 Professional in Office Package. Surfing on the internet. Troubleshooting Scanner , Printer , Access point and Hardware Dealing with Windows Server 2003 - 2012 Dealing with Kaspersky Management Server Perform Backup Schedules Dealing with Network Storage . Dealing with the win server 2012 , 2003 (Active directory , DHCB , DNS )
Choruses
MCSE 2012 ( In progress ) .
Languages
Arabic : (Mother tongue). English : good, both (spoken & written).
personal profile
Very hard worker and responsible. Independent and bright can work well with a team. Fast learner can deal with different characters and minds.
Activities and hobbies
Football. Gym. Chess.
General Data
Nationality : Egyptian. Date of birth : 14 December, 1990. Marital status : single. Military service : accomplished.
References:
Available upon request.
