CURRICULUM VITAE

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Objective:-

Seeking a suitable position in accordance with my professional,

Experience, qualifications &skills in a progressive & reputed organization

in a highly motivated and challenging environment which provides the

best opportunities to utilize my potential, enhance my knowledge & skills

for significant contribution to achieve organization’s goals.

Personal information:-

Name : Ahmed Yehia Hassan Metwally.

Date of Birth : 27/9/1985.

Gender : Male.

Marital Status : Married.

Nationality : Egyptian.

Driving license : valid in Egypt & Qatar.

Home Address : Regency tower –fareej abdulaziz.

City : Doha.

Country : QATAR.

Mobile : +974 70726188

E-Mail Address : midogoal009@yahoo.com.

Education:-

Bachelor from Faculty of Commerce from Alexandria University.

Section: Accounting.

Graduation Year: 2007.

Overall grade: Fair.

Languages:-

Arabic : Mother Tongue.

English : Fluent (Writing, Reading & speaking).

Computer Skills:-

-Windows 7, windows 8 & Microsoft NAVISION.

-Advanced Internet User.

-Microsoft Office Package (Word, Excel, Power Point & Access).

-Technical Skills (Hardware & Over Computer Maintenance).

-Microsoft NAVISION.

Personal Skills:-

-Good Communications Skills & Dealing with People.

-Enjoy Working as a Part of Team.

-Dedication & Hard work.

-Quick learner about work necessities.

-Ability to work under stress.

-Ability to interact with customers, including complaint handling.

Certifications:-

- English course from language Institute of ministry of defense –

Alexandria– Egypt (certified).

- TOEFL -Alexandria university faculty of arts (certified).

- Oracle Certificate Amateur (OCA) from Arab Academy for Science

& Technology.

- ICDL from computer institute of ministry of defense.

- QMTS retail course November 2013.

- Alison customer service diploma (online) March 2015.

Training:-

- HSBC bank- Dubai- summer training 2007.

- United International Company for imploring, exporting and

marketing 2008.

- Laura Ashley Retail course -Dubai February 2013.

- BOB PHIBBS retail training (online) July 2014.

Work Experience:-

-Sales Representative-Microsoft may 2008 – Feb .2009.

-Insurance specialist -Allianz Egypt- Mar 2009- Dec 2009.

-Sales Team leader - acer (Carrefour –Compu.me-Computer shop-

Radio shack) Dec2009-Aug2013.

Duties & Responsibilities:-

-Thorough knowledge of products being handled –product features,

pricing, knowledge of competing brands.

-Understanding customer needs, recommending correct products, up sell

where necessary, handling promotions.

- Interacting with customer care center for after sales service.

-Team leadership –supervision of junior staff &enabling their

development.

-creating benchmarks of retail excellence.

-Sales Manager –LAURA ASHLEY HOME Qatar (Sep 2013 - Now).

Duties & Responsibilities:-

- Maintaining & developing relationship with existing customers.

-Represent Laura Ashley brand specially with VIP customers.

- Provide high standards of ongoing training for the representatives so that

they possess sufficient and technical knowledge to present information on

the company’s products and services in an accurate and balanced manner.

-Responsible of the corporate sales, revenue forecasting &developing and

writing business plans.

- Plan and implement a specific appraisal system that describes the

responsibilities and performance standards for each member of the sales

team, set individual sales targets and administer the commission plan.

- Responsible for managing the sales team, developing a business plan

covering sales and developing a business plan covering sales.

-place & follow customer’s orders for the master franchise.

- Managing stocks.

-Manage the sales administration function, operational performance

reporting, streamlining processes and systems wherever possible, and

advising senior management on maximizing business relationships and

creating an environment where customer service can flourish.

-responsible for weekly and monthly reports

(Sales analysis – staff performance – replenishment).

-Responsible for showroom operational requirements.