Ahmedabad RPO

7/28/2019 Ahmedabad RPO

1/8

CURRENT STATUSOF AHMEDABAD RPO

Passport application processing and issue time is

145 days

Pending applications = 100,000

Working hours

9.45 AM to 6.15 PM with a 30 minlunch break

Average no of applications in a year = 235,000

Staff strength - 103

Regular staff

57 Casual staff 40 at Rs 120/day


2/8

CURRENT STATUS

Acc. to CPO, processing speed should be 37

min/application

Activities like writing, pasting, laminating, anddispatch took nearly 26 min

PVSR process is a long process

There is uneven load distribution on police stations

2 or 3 police station received 60% of applications


3/8

PROBLEMSINTHEEXISTINGPROCESS

Processing speed required for 235000 applications

904 applications/day (260 working days)

113 applications/hour (8 hour a day)

1.88 application/min

Currently it takes 37 min to process one application

Writing process takes 6 minutes while the process

before it (granting process) takes only 2 minutes


4/8

PROBLEMS

Also other activities like pasting, lamination, signing

and dispatch took 5 minutes

Thus the process after writing is idle for 1min/application

Also there is shortage of manpower, only 48

workers are working currently


5/8

CAUSESOFPROBLEMS

Writing process is bottleneck

Shortage of manpower

Lengthy process of PVSR

Uneven distribution of load on police stations for

PVSR 2 or 3 police stations receive 60% of applications


6/8

PROCESSREDESIGNOPTIONS

Removal of redundant securitization

Automation of writing and other processes

Increase in work force

Evenly distribution of load on police stations or

separate police organizations for this purpose ofPVSR


7/8

IMPLEMENTATION

Scrutiny should be done only one time while

receiving the application form

Scanning of registration form should be done in the

beginning so that it takes less time to dispatch

As soon as the scanning is completed a scanned copy

could be dispatched to police stations for verification

Thus verification process will also start early

Writing, pasting, lamination, and signing all these

process should be automated


8/8

VALUE

Once all these process will be automated it takes

less time for writing and other process

Thus granting and dispatch process will also

function smoothly without being idle

The manpower required will be less

This will also remove the causal work force which is

not safe to be employed for such sensitive job

All these improvements will increase the processingspeed and RPO will be able to process the annual

application in time

Documents

Ahmedabad RPO