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Air ticket online booking - Tamas Molnar
The European Commission – DG Health and ConsumerLuxemburg – 11 June 2008
The Sweep
Coordinated enforcement action of public authorities
16 countries participated
Scope: Air ticket on-line booking
Hundreds of web–sites were checked
Main trends
1 in 3 websites were followed up with enforcement action
50% of those sites have been corrected
Key Figures Breach Detriment Percentage sites
Misleading indication of price
Additional charges not indicated at
first (taxes, etc) 58%
Lack of information on availability of offers
Impossible or difficult to find despite eye-catching
marketing
15%
Irregularity linked to contract terms
Missing, illegible, use of pre-checked boxes
49%
Other No contact details 9%
National / Cross border cases
137 sites with confirmed
irregularities
National Enforcement90 sites identified
Cross border Enforcement42 sites identified
Thank You!