1

Y.Z. WangICAO

2

Tourism and Aviation

90100110120130140150160170180

1990 91 92 93 94 95 96 97 98 1999

Inde

x (1

990=

100)

Int. Tourist Arrivals

Int. Pax Carried

3

Tourism and Aviation

90100110120130140150160170180

1990 91 92 93 94 95 96 97 98 1999

Inde

x (1

990=

100)

Int. Pax Revenues

Int. Tourist Receipts

4

CRSTravel Agent

5

CRSAirline-owned

6

Mega CRSSabreGalileoAmadeus Worldspan

More PlayersCRS/GDSAirlinesThird Parties

7

Internet

TravelAgent

CRS

8

Role of Governments

Why Regulate?Why Regulate?

Ensure accessibilityEnsure transparencyEnsure non-discriminationProtect consumers

9

Role of ICAO

Policy guidance at global levelHarmonization of diverse regulationNational Regulation: US, Canada,

Australia ...Regional Code: EU, ECAC, ACAC ...

10

ICAO CRS Code

Scope of applicationObligations of:StatesCRS VendorsAir CarriersSubscribers

11

ICAO CRS Code

Safeguards for developing countries

Consistent with GATS

12

13

Issues

Computer reservation systems Individual airline reservation systems and

Web sites

Jointly-operated airline Web sites

Third-party Web sitesTraditional

Innovative (eg auction)

RegulationDesirable? Feasible?

xx

??

??

????

14

Issues (Accessibility)

Payment

Participation

15

16

Summary

Rapidly changing scene

Regulatory framework exists

Need to address challenges and issues

17