Airlines Association of Southern Africa - Enabling …...South African Airways (SAA) is the leading carrier in Africa, serving 57 destinations, in partnership with SA Express, SA Airlink,

11th - 14th October 2018AVANI Victoria Falls Resort, Livingstone, Zambia

SOUTH AFRICAN AIRWAYS, WE’RE READY TO CONNECT YOU.

SAA0518_5131_Host_Programme_Brochure_Amend2.indd 1 2018/06/04 1:09 PM

48th AASA Annual General Assembly2 0 1 8 Enabling African Airline Service Excellence

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Airlines Association of Southern Africa (AASA)Office: +27 (0)11 609 0050 l Fax: 086 511 2332 l Email: [email protected] l Website: www.aasa.za.net


Welcome

A warm welcome to the Airlines Association of Southern Africa’s 48th Annual General Assembly.

It is an honour to welcome all members of the Airlines Association of Southern Africa (AASA), distinguished guests and aviation sector stakeholders to AVANI Victoria Falls Resort in Zambia. I am privileged to address you in my capacities as both Acting Managing Director of Air Namibia and the Chairperson of AASA.

The theme for this year’s AGA is Enabling African Airline Service Excellence. African airlines are investing in world class equipment and skills to ensure their products are able to compete with airlines worldwide. In a competitive global market, and the swift pace at which people, goods and services are transported today, it is imperative the airlines of Africa deliver world-class service standards. This is the expectation of the traveling public and the shippers of cargo today.

We are excited to have secured the presence of pre-eminent speakers in their various focus areas who are here to share their experiences and knowledge from around the world.

As with any business, airlines need to ensure they keep abreast of the ever-changing advances in technology to ensure the customer experience is a positive one.

All stakeholders in the value chain need to work together, to identify ways in which customer expectations are met. It is only in so doing that the survival of African airlines may be secured.

It is my sincere wish that we have a successful AGA, with outcomes that will make a difference to airlines in Africa. Though we may be competitors, we are tasked with similar objectives, missions and visions, and I hope the deliberations to come will be fruitful.

Ladies and Gentlemen, and distinguished guests in attendance, enjoy the programme.

Yours Sincerely,

Mandi E.P. SamsonChairpersonAirlines Association of Southern Africa

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DAY 1 Arrival and Welcome - Thursday, 11 October 2018 Venue: AVANI Victoria Falls Resort

Programme Director: Vusi Thembekwayo - Founder and CEO of MyGrowthFund and Iconoclast Knowledge Bureau

Programme

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Follow us @AirlinesAssocof and use #AASA2018 to tweet

14h00 - 17h00 Registration of Delegates Venue: AVANI Victoria Falls Resort

Conference bags sponsor: South African Weather Service

Airport transfers sponsor: BidAir Services

Dress code: Business Casual/Traditional

Thursday evening

19h00 - 20h00 Welcome Cocktail Function Venue: AVANI Victoria Falls Resort Poolside Lawns Sponsor: South African Civil Aviation Authority

20h00 - 22h00 Welcome Dinner Venue: AVANI Victoria Falls Resort Poolside Sponsor: Shell Aviation



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DAY 2 Conference Day - Friday, 12 October 2018 Venue: AVANI Victoria Falls Resort, Giraffe and Elephant Conference Rooms

ProgrammeFollow us @AirlinesAssocof and use #AASA2018 to tweet

08h30 - 10h00 Opening Session Sponsor: Airports Company South Africa

08h30 - 08h40 Welcome o Introduction by Programme Director: Vusi Thembekwayo - Founder and CEO of MyGrowthFund and Iconoclast Knowledge Bureau o Security Briefing o Welcome Address: Mandi E.P. Samson - AASA, Chairperson

08h45 - 09h00 Industry Address: Chris Zweigenthal - AASA, CEO

09h05 - 09h25 Keynote Address: Paul Steele - International Air Transport Association (IATA), Senior VP, Member and External Relations, and Corporate Secretary

09h30 - 10h15 Government Keynote Addresses o Zambian Government Address by Mishek Lungu - Permanent Secretary for Transport and Communications (on behalf of Brian Mushimba - Minister of Transport) o South African Government Address by Poppy Khoze - SACAA, Director of Civil Aviation (on behalf of Dr. Blade Nzimande - Minister of Transport)

10h15 - 10h45 Coffee/Tea Break Sponsor: CFM International

10h45 - 12h45 Second Session Sponsor: Air Traffic and Navigation Services

10h45 - 11h15 Presentation Digital transformation: The future for better customer experience. Presenter: Thomas Snyman - Huawei Southern Africa, CTO in transportation industry




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11h15 - 11h45 Presentation Bridging the communication and delivery gap between the aviation industry and the customer. Presenter: Mummy Mthembu-Fawkes - Earthy_SA, Founder and CEO

11h45 - 12h45 Panel Discussion Matching the passenger’s airport and airline expectation with their experience. Moderator: Blacky Komani - Tourvest, Deputy CEO Panelists: Bongiwe Pityi-Vokwana – ACSA, O.R. Tambo International Airport, GM Agness Chaila – ZACL, Director Airport Services Erik Venter - Comair Limited, CEO Maneesh Jaikrishna – SITA, Vice President, Indian Subcontinent, Dubai, Eastern and Southern Africa

12h50 - 14h00 Conference Lunch Venue: AVANI Theatre of Food Restaurant Sponsor: Boeing

14h00 - 15h00 Panel Discussion Developing intra-Africa trade and enabling intra-African free movement of aircraft and passengers – challenges and opportunities. Moderator: Jean-Jacques Cornish – Newspaper Editor, Radio Journalist & MC Panelists: Poppy Khoza – SACAA, Director Civil Aviation Tefera Mekonnen - AFCAC, Director Air Transport Tim Harris – Wesgro (the host of Cape Town Air Access), CEO Thabani Myeza – ATNS, Commercial Services Executive

15h00 - 15h30 Coffee/Tea Break Sponsor: CFM International



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15h30 - 16h45 Aviation Leadership Forum Improving intra-Africa travel through competition, partnerships and collaboration – fact or fiction? Moderator: Paul Steele - IATA, Senior VP, Member and External Relations Panelists: Vuyani Jarana – South African Airways, CEO Mandi E.P. Samson – Air Namibia, Acting MD Agnes Khunwana – Air Botswana, General Manager Rodger Foster – Airlink, CEO Tony Irwin – Proflight Zambia, CEO

16h45 - 17h00 Summary and Closing of Conference Day

Friday evening

19h00 - 20h00 Conference Cocktail Function Venue: AVANI Victoria Falls Resort Poolside/Lawns Sponsor: Bombardier

20h00 - 23h00 Conference Dinner Venue: AVANI Kingfisher Boma Sponsor: South African Airways




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DAY 3 Annual General Meeting - Saturday, 13 October 2018 Venue: AVANI Victoria Falls Resort, Giraffe and Elephant Conference Rooms

DAY 4 Departure - Sunday, 14 October 2018

09h00 - 11h00 Annual General Meeting Sponsor: GE Aviation

From 12h00 Social Programme: Zambezi River Cruise Sponsors: Embraer Airlines Association of Southern Africa Saturday evening

19h00 - 20h00 Farewell Cocktail Function Venue: Mukuni (on the banks of the Zambezi River) Sponsor: Rolls-Royce

20h00 - 23h00 Farewell Dinner Venue: David Livingstone Boma Sponsor: Airbus


South African Airways (SAA) is the leading carrier in Africa, serving 57 destinations, in partnership with SA Express, SA Airlink, and low-cost carrier, Mango, within South Africa, across the African continent, and to nine intercontinental routes from its Johannesburg hub.

The airline’s core business is the provision of passenger airline and cargo transport services, together with related services provided through SAA and its wholly-owned subsidiaries: SAA Technical, Mango, its low-cost carrier, and Air Chefs, the catering entity of SAA.

SAA is the winner of the Best Airline Staff Service award in the Africa category showing that our customer-facing employees are our true brand ambassadors who make a difference to millions of travelling customers. This is evidenced by the airline maintaining a 4-Star Skytrax Ranking, in both Business and Economy Class, for 16 consecutive years; the Skytrax Best Airline Staff in Africa Award for 14 years running; being chosen by readers of the Business Traveller magazine as Best African Airline for 11 consecutive years; the winner in the African Long-Haul Airline category at the Business Traveller Africa Conference and Awards; and taking first place in the Domestic Airline category at the Sunday Times Top Brand Awards. SAA’s in-flight magazine Sawubona has won the award for Africa’s Leading in-flight Magazine for three years in a row at the World Travel Awards™.

South African Airways www.flysaa.com

Conference Host

Airlines Association of Southern Africa (AASA)Office: +27 (0)11 609 0050 l Fax: 086 511 2332 l Email: [email protected] l Website: www.aasa.za.net07


South African Airways www.flysaa.com

Conference HostSouth African Airways www.flysaa.com


Airlines Association of Southern Africa (AASA)Office: +27 (0)11 609 0050 l Fax: 086 511 2332 l Email: [email protected] l Website: www.aasa.za.net 08


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Functions, Activities, Event Sponsors & Exhibitors

Aviation Co-ordination Services www.acs.za.com

Aviation Co-ordination Services (ACS) was jointly established in 1999 by AASA, the Board of Airline Representatives of South Africa (BARSA) and the Airports Company of South Africa (ACSA) to provide operational support services to international and domestic airlines operating from, into and within SA.

Airports Company South Africa www.airports.co.za

Airports Company South Africa (ACSA) is a South African airport management company. Founded in 1993, ACSA operates nine of South Africa’s airports; São Paulo Guarulhos Airport, Brazil; and Mumbai Chhatrapati Shivaji Airport, India (a consortium with Bidvest and the Airports Authority of India).

BidAir Services www.bidair.co.za

BidAir Services, a 100% held subsidiary of the Bidvest Group Limited, provides quality handling services, passenger handling, ramp handling, load control and operations, cleaning, and toilet and water services to more than 25 international and domestic airlines flying into South Africa.

Airbus www.airbus.com

Airbus is a European consortium producing the Airbus family of passenger aircraft, a corporate jet, the beluga supertransport and military transport. Airbus is the largest aeronautics and space company in Europe and is headquartered in Toulouse, France.

Air Traffic and Navigation Services www.atns.com

Air Traffic and Navigation Services (ATNS) provides air traffic, navigation, training and associated services within South Africa and parts of the Southern Indian and Atlantic Ocean, comprising approximately 10% of the world’s airspace. ATNS operates from nine ACSA and 12 other aerodromes.




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Boeing www.boeing.com

The Boeing company is an American multinational corporation, headquartered in Chicago, that designs, manufactures, and sells airplanes, rotor-craft, rockets, and satellites worldwide. Boeing also provides leasing and product support services, and is one of the largest global aircraft manufacturers.

Bombardier www.bombardier.com

Bombardier is a multinational aerospace and transportation company based in Montreal, Canada. Bombardier started as a maker of snowmobiles, and is now a large manufacturer of regional airliners, business jets, and mass transportation equipment, as well as a provider of financial services.

CFM International www.cfmaeroengines.com

CFM International is the world’s leading supplier of jet engines for commercial airplanes. CFM is a joint venture between GE Aviation, a division of General Electric of the United States and Safran Aircraft Engines, a division of Safran of France.

Embraer www.embraer.com

Embraer S.A. is a Brazilian aerospace conglomerate that produces commercial, military, executive and agricultural aircraft, and provides aeronautical services. Embraer is one of the largest aircraft manufacturers in the world and is headquartered in São José dos Campos, São Paulo, Brazil.

GE Aviation www.geaviation.com

GE Aviation, a subsidiary of General Electric, is a leading producer of large and small jet engines for commercial and military aircraft; and is a leading provider of jet and turboprop engines, components and integrated systems for commercial, military, business, marine and general aviation.




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Lufthansa Consulting www.lhconsulting.com

Lufthansa Consulting is an international aviation consultancy for airlines, airports and related industries. The company is an independent subsidiary of the Lufthansa Group and provides services and solutions to the air transportation industry worldwide.

Huawei www.huawei.com

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains: telecom networks, IT, smart devices, and cloud services.

MTU Maintenance www.mtu.de/maintenance

MTU Aero Engines engages in the development, manufacture and support of commercial and military aircraft engines in all thrust and power categories and stationary gas turbines. MTU Maintenance, the maintenance business unit, offers maintenance and repair services for a variety of engine types.

Pratt & Whitney www.pw.utc.com

Pratt & Whitney, a business unit of industrial conglomerate United Technologies Company, is a world leader in the design, manufacture, and service of aircraft engines and auxiliary power units. Pratt & Whitney’s aircraft engines are used in both civil aviation (especially airlines) and military aviation.

Rolls-Royce Civil Aerospace www.rolls-royce.com/products-and-services/civil-aerospace.aspx

Rolls-Royce Civil Aerospace, a subsidiary of Rolls-Royce, designs, manufactures and distributes power systems for aviation and other industries. The company is the world’s second-largest maker of aircraft engines and has major businesses in the marine propulsion and energy sectors.





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Shell Aviation www.shell.com/business-customers/aviation.html

Shell Aviation is a subsidiary of Royal Dutch Shell, the Anglo-Dutch multinational oil and gas company headquartered in the Netherlands. Shell Aviation provides high quality aviation fuel and a range of aviation lubricants and fluids for almost 2 million aircraft, refueling an aircraft every 14 seconds.

SITA www.sita.aero

SITA provides IT and telecommunication services to the air transport industry. SITA presently operates in over 200 countries and territories, and its customers include airlines, airports, airfreight, global distribution systems, governments, aerospace, ground handlers and air traffic control.

South African Civil Aviation Authority www.caa.co.za

The South African Civil Aviation Authority (SACAA) is the national aviation authority, a Schedule 3A public entity in terms of the Public Finance Management Act charged with promoting, regulating and enforcing civil aviation safety and security.

South African Weather Service www.weathersa.co.za

The South African Weather Service (SAWS) is the meteorological service under the Department of Environmental Affairs and Tourism. SAWS operates weather stations in South Africa, Gough Island, Marion Island and Antarctica in co-operation with the South African National Antarctic Programme.

Wirecard AG www.wirecard.com

Wirecard AG is a global internet technology and financial services provider headquartered in Munich. The company offers its customers electronic payment transaction solutions and risk management, as well as the issuing and processing of physical and virtual cards.



Mandi E.P. Samson AASA, Chairperson and Acting Managing Director of Air NamibiaWelcoming Address and Aviation Leadership Forum Panelist

Mandi E.P. Samson has served as Acting Managing Director of Air Namibia since August 2015. She is currently the Chairperson of the Airlines Association of Southern Africa (AASA) and served as a member of the 2018 Nominating Committee of the IATA Board of Governors. She previously served in the Office of the Attorney-General of Namibia, and later was employed as General Manager: Corporate and Legal Services at Namibia Airports Company (NAC).

Mandi has served, among others, as the Chairperson of the Board of Trustees of the Government Institutions Pensions Fund (GIPF); a Commissioner of the Law Reform and Development Commission (LRDC); a member of the cabinet-appointed task team on the De Beers Sales Agreement; as Chairperson of the Board of the state-owned Epangelo Mining Company (Pty) and its subsidiaries. She continues to serve as Commissioner of the Minerals Ancillary Rights Commission (MARC).

In the area of aviation, Mandi assisted the Southern African Development Community (SADC) in developing and drafting the Common Regulations of Competition of Air Transport Services within the Common Market for Eastern and Southern Africa (COMESA), the East African Community (EAC) and the Southern African Development Community (SADC). She also assisted SADC with the drawing-up of the Guidelines, Provisions and Procedures for the Implementation of Air Transport Competition within COMESA, EAC, and SADC. She was also the consultant to the African Union (AU) tasked with drafting the Regulations of Competition for Air Transport in Africa and Arbitration Procedures.

Mandi holds a B. Juris Degree, receiving the Best Student Awards for 1st, 2nd and 3rd year (University of Namibia), LLB (Hons) Deans Merit List (University of Cape Town), Master of Law in International Air and Space Law (LLM) Cum Laude (Leiden University), Master of Business Administration (MBA) (COU), and is completing a Doctorate in Philosophy (PhD) with Leiden University.

Speaker Profiles

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Chris Zweigenthal AASA, CEOIndustry Address

Chris Zweigenthal qualified as a Civil Engineer at the University of the Witwatersrand in 1978, obtained his Graduate Diploma in Engineering in 1985, and worked for 10 years in the construction industry. In 1988, he joined South African Airways, where he held senior positions in the Petroleum Affairs, Flight Operations, and Marketing Planning departments, and was then appointed Managing Director of SA Alliance Air based in Kampala, Uganda. Upon his return to South Africa in 2000, he headed up Global Passenger Services until he left South African Airways in November 2001. In February 2002, Chris joined the Airlines Association of Southern Africa (AASA) as Deputy Chief Executive and was appointed Chief Executive on 1 March 2009.

Chris is active in supporting the growth and sustainability of airlines in the Southern African region, working with public and private stakeholders across the aviation industry. He is a regular participant and contributor to SADC, ICAO and IATA initiatives in the region. He is a Director of Aviation Co-ordination Services Limited, a company responsible for several airport services managed on behalf of all airlines operating in South Africa; a Director of the Tourism Business Council of South Africa; and Alternate Director of the Commercial Aviation Association of Southern Africa.

Speaker Profiles

Vusi Thembekwayo Founder and CEO of MyGrowthFund and Iconoclast Knowledge Bureau Programme Director

Vusi Thembekwayo is the the Founder and CEO of MyGrowthFund and Iconoclast Knowledge Bureau (IC Knowledge Bureau). He is a venture capitalist; a renowned global business speaker; and the author of The Magna Carta of Exponentiality – a business mogul who has successfully built and transformed businesses in South Africa and abroad. Vusi doesn’t just talk about business, he lives it. He does more than inspire revolution, he initiates it. He has been a catalyst for change in businesses across the globe through expertise in strategy, leadership and culture. Through his international speaking engagements, more than 21 countries and 350 000 audiences have experienced Vusi.

Vusi is a board member of the South African Venture Capitalist Association. In 2017, SME South Africa announced he was one of the eight entrepreneurs who had a stellar year.

Speaker Profiles Programme Director

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Speaker Profiles Keynote Address

Speaker Profiles Presentations

Thomas Snyman Huawei Southern Africa, Chief Technology Officer in transportation industryPresentation Digital transformation: The future for better customer experience.

Thomas (Tommie) Snyman is an Intelligent Transportation System (ITS) Industry Expert at Huawei Technologies South Africa. He is the current President of ITS SA and contributes and shares his extensive industry knowledge. He obtained his MBA degree from the North West University, Potchefstroom and is a firm believer that any business or industry cannot function optimally without the correct technology.

Thomas started his career in the telecommunication industry and progressed through various disciplines. After completing his MBA degree he decided to make a career change and took up various positions in the ICT industry. He was approached by one of the big 5 consulting firms to assist and take the lead in a Provincial Housing Re-engineering in Gauteng and a Presidential Transportation re-engineering project in the Eastern Cape.

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Paul Steele IATA, Senior VP, Member and External Relations, and Corporate SecretaryKeynote Address and Aviation Leadership Forum Moderator

Paul Steele is Senior Vice President of Member and External Relations, and Corporate Secretary of IATA. He is responsible for guiding and implementing IATA’s strategic advocacy and stakeholder relationship activities worldwide.

Paul served as the Executive Director of the Air Transport Action Group (ATAG), a cross-industry body that promotes sustainable aviation, from 2008 to 2014. He currently serves as a member of the ATAG Board of Directors. Prior to joining IATA in December 2007, he was the CEO of World Wildlife Fund (WWF) International. Before WWF, he had over 20 years’ senior management experience with major international companies. His roles included Chief Executive of The Virgin Trading Company; Senior Vice President Sales, Marketing and Information Technology of the Hilton Hotel Group, covering 150 hotels in 50 countries and overseeing a sales and marketing team of 1,000 people; and various senior roles at Pepsi Cola International, lastly serving as Group Vice President in charge of Northern Europe.

Paul holds a Bachelor degree in Business Administration with French; and a Diploma in Industrial Studies from Loughborough University; and is a former faculty member of the Prince of Wales’s Business and the Environment Programme run by Cambridge University.




Speaker Profiles Presentations

Thomas Snyman (continued)

Thomas was actively involved in the detailed design of the first Interoperable Fare Management System and Automated Fare Collection Systems in 2008. He lead a team involved with the design and roll-out of the Rea Vaya BRT Phase 1B project and was also involved in the A Re Yeng BRT system in Tshwane, he then joined the Ekurhuleni Metropolitan Municipality Integrated Public Transport Network project as Divisional Head ITS.

Thomas’ extensive knowledge about the “Smart Bus” solution requirements has assisted him in taking the Transport Technology requirements to the next stage in the business/technology maturity cycle. It is his belief that the Smart Bus is only one of the key sectors in the total Smart City Road Map and solution that Huawei Technology provides globally.

Mummy Mthembu-Fawkes Earthy_SA, Founder and CEOPresentation Bridging the communication and delivery gap between the aviation industry and the customer.

Considered one of the most influential women in business, South African business speaker, successful entrepreneur, industry pioneer and accredited skills facilitator Mummy Mthembu-Fawkes is the epitome of entrepreneurial excellence and a shining example of women’s ability to prosper in the world of business. As a professional speaker and strategist, she’s a proudly African multi-potentiality leaderpreneur with a global outlook.

Without any formal university qualifications, an ambitious and determined Mummy had the power of choice - she decided not to let circumstances inhibit her dreams and successfully climbed the corporate ladder landing her in specialist, strategic and leadership roles in the telecommunications and IT sector.

Mummy has served as the Head of Business Development at MWeb, and Senior Account Manager for MTN. After 14 years in the corporate sector, she developed and founded her successful natural hair-care range Earthy_SA in 2014 which is recognised and available in every province in South Africa, and now venturing into the rest of Africa, and beyond.

Being a millennial leaderpreneur herself, Mummy is passionate about generational synergy in business, and connects with the audience through humour and storytelling. She walks the talk with the experience of leading and coaching different generations in the current business sphere, and bridges the gap by assisting leaders and organisations understand what they can learn from Generation Y, who view leadership, the workplace, communication and brand loyalty differently to previous generations; how to get the most out of them; and creating cognitive multigenerational workplaces.

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Blacky Komani Group Deputy CEO, TourvestPanel Discussion Matching the passenger’s airport and airline expectation with their experience.Moderator

Blacky Komani, who holds a BAdmin (Hons) from the University of Fort Hare and a Master of Tourism Administration degree from George Washington University, has been involved in the tourism industry since 1985, among other positions, as General Manager for the Americas of SA Tourism. In 2002 he was appointed as Sales and Marketing Director for Karell’s African Dream Vacations, an American-based travel agency; and South African Airways Holidays in the USA, becoming Managing Director in 2004. He also served as the CEO of 1time Holdings from 2011 to 2013.

Blacky is a former Marketing Director of American Express Foreign Exchange and is a long-standing member of the Group’s board and executive committee. He has a distinguished record with Tourvest, starting in 2006 as a Non-Executive Director. He is in charge of Tourvest’s On-The-Ground Duty Free business.

Bongiwe Pityi-Vokwana O.R. Tambo International Airport and ACSA, GMPanel Discussion Matching the passenger’s airport and airline expectation with their experience.

Bongiwe Pityi-Vokwana, an admitted attorney of the High Court of South Africa, joined Airports Company South Africa (ACSA) in August 2000 as the Manager of Landside and Car Park Operations at what was then Johannesburg International Airport. She is an experienced executive with an 18-year demonstrated history in the aviation industry.

In 2005, Bongiwe was appointed Assistant General Manager at Durban International Airport. In 2007, she served as the Operational Readiness Planning Director entrusted with the transition from the old airport and led a team that successfully launched South Africa’s first greenfield airport overnight, within an 8-hour limited window of convenience, in time for the FIFA 2010 Soccer World Cup.

In May 2010, Bongiwe continued to serve at King Shaka International Airport as the Assistant General Manager responsible for Airport Operations. In 2012, she was relocated to Guarulhos International Airport, São Paulo, Brazil as Deputy Director for Operational Readiness Planning where she led a team that successfully commissioned and opened the new terminal building within timelines prescribed by the National Civil Aviation Agency of Brazil (ANAC) in time for the FIFA 2014 Soccer World Cup.

Upon her return to South Africa in 2014, Bongiwe was promoted to General Manager of O.R. Tambo International Airport, a position she still holds today.

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Speaker Profiles Panelists




Agness Chaila Zambia Airports Company Limited, Director Airport ServicesPanel Discussion Matching the passenger’s airport and airline expectation with their experience.

Agness Chaila is the current Director Airport Services at Zambia Airports Company Limited (ZACL). Having joined ZACL in 2002 as the Assistant Airport Manager, she was promoted to Airport Manager in charge of Harry Mwaanga Nkumbula International Airport (HMNIA) in 2003.

In 2008, Agness moved to ZACL Head Office as the Planning and Business Development Manager responsible for planning, business development, billing, service levels, client interface, contracts management and marketing whilst overseeing these activities at the airports.

In 2015, Agness left ZACL to join the Zambia Development Agency (ZDA) as Director Investments in charge of investment promotion for Zambia; facilitating international and local business forums; and providing aftercare to the establishment of new business ventures in Zambia through cross-liaison with other government departments.

Agness rejoined ZACL in 2016 as the Director Airport Services responsible for business development, marketing and operations at the four international airports: KKIA, SMKIA, HMNIA and MFU; and responsible for liaison with stakeholders which includes airlines and other clientele.

Agness holds a Master’s Degree in International Economics and Political Relations, specialising in International Trade from the University of Economics in Poznan, Poland.

Maneesh Jaikrishna SITA, VP, Indian Subcontinent, Dubai, Eastern and Southern AfricaPanel Discussion Matching the passenger’s airport and airline expectation with their experience.

In his present assignment, Maneesh Jaikrishna has the overall P&L responsibility of the Indian Subcontinent, Dubai, and Eastern and Southern Africa including areas of sales, operations, delivery, customer satisfaction and account management. Having this responsibility, he heads a team of professionals catering to the airport, airline and government sectors while driving SITA’s focused strategy in the high growth Indian marketplace.

Maneesh first joined SITA in 2000 and has extensive experience in travel and transportation domain. Prior to SITA, he worked in ELCOME India as Senior Manager of Sales and Marketing, and dealt with marine electronic navigation, positioning, communication, survey and computer-based aviation/marine simulator systems.

An Indian national, Maneesh has a first class BE Honours Degree in Electronics and Telecommunications from Mumbai University, and has completed his Executive Master of Business Administration degree program from IMD, Switzerland with outstanding grades and a distinction for his thesis.

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Erik Venter Comair Limited, CEOPanel Discussion Matching the passenger’s airport and airline expectation with their experience.

Erik Venter serves as the CEO at Comair Limited, and also as an AASA Executive Committee member. He joined Comair in 1996 as Financial Manager, and has held various positions within the company including Commercial Manager, Commercial Director and Financial Director. In July of 2006 Erik was appointed as Joint CEO of Comair and served in this position until December 2011 when he assumed the sole responsibility for the company as CEO.

Erik has also served a term as Chairman of AASA from 2013 to 2015, and is currently a director on the board of Imperial Air Cargo (BidAir Cargo aquired Imperial Air Cargo in 2014).

Erik holds a Bachelor of Commerce from the University of Cape Town, and Post Graduate Diploma in Accounting from the same University. He completed his articles with KPMG qualifying as a Chartered Accountant (CA) (SA).

Jean-Jacques Cornish Newspaper Editor, Radio Journalist and MCPanel Discussion Developing intra-Africa trade including cargo and enabling intra-African free movement of aircraft and passengers – challenges and opportunities. Moderator

Jean-Jacques Cornish has been a journalist all his adult life. He is heard regularly on both Talk Radio 702 and 567 CapeTalk where he is the Africa Correspondent. He is also a correspondent for Radio France International and a regular contributor to the BBC, and radio stations in Ireland and New Zealand.

Having been a print journalist for more than 30 years, Jean-Jacques spent three years covering parliament for the South African Press Association (SAPA) and was then posted abroad where he served as the London Bureau Chief and special correspondent to the United Nations.

Jean-Jacques has previously served as the assistant editor of the Pretoria News, diplomatic editor for the Independent Group; and editor of The Star and the SA Times International.

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Poppy Khoza South African Civil Aviation Authority, Director of Civil AviationPanel Discussion Developing intra-Africa trade including cargo and enabling intra-African free movement of aircraft and passengers – challenges and opportunities.

Poppy Khoza is currently the Director of Civil Aviation at the South African Civil Aviation Authority. She has over 15 years’ experience in senior aviation management positions.

Until recently, Poppy served as Chairperson of the International Civil Aviation Organisation’s (ICAO) Aviation Security Panel for two consecutive years. ICAO is a specialised United Nations agency responsible for standardising and administering the safety and security of civil aviation operations around the world.

Poppy is the recipient of a many awards, the most recent being the Best Chief Executive Officer Award, which was conferred on her during the 2018 Annual Transport Awards, hosted by the Minister of Transport (also won in 2015, and runner-up in 2016); named the Business Leader of the Year during the annual Oliver Empowerment Awards held in April 2018; winner of the 2016 Public Service Leader of the Year award, conferred during the 15th Oliver Empowerment Awards; winner of the Agencies and Regulatory Authorities category during the 2012 South Africa’s Most Influential Women in Business and Government Awards; a 2014 finalist in Africa’s Most Influential Women in Business and Government.

In addition, and under her stewardship, the SACAA scooped the Best Performing Institution in Transport Award on four occasions; was bestowed with the Top Performing Public Service Award at the 2015 National Business Awards; and in 2017, won the National Business Awards’ Public Service Award, as well as the Investing in People Award.

The SACAA also received, for five consecutive years, the Auditor-General of South Africa’s Clean Audit Award. Under Poppy’s leadership, the SACAA continues to make strides in improving aviation safety and security in South Africa, as attested by the results of the May 2017 ICAO Universal Safety Oversight Audit Programme (USOAP) audit. The results indicate that South Africa has increased its compliance rating and, notably, did not attract a significant safety concern.

Poppy has championed the transformation of the SACAA and it now boasts 50% capable women Executives, a historical achievement under her stewardship. She is passionate about meaningful change and aspires to provide good leadership in the aviation sector, in the interests of continued outstanding performance.

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Tefera Mekonnen African Civil Aviation Commission, Director Air TransportPanel Discussion Developing intra-Africa trade including cargo and enabling intra-African free movement of aircraft and passengers – challenges and opportunities.

Tefera Mekonnen is the Director of Air Transport of the African Civil Aviation Commission (AFCAC), responsible for Air Transport, Aviation Security and Facilitation, and Environmental protection. Prior to joining AFCAC, he had eight years experience working as the Permanent Representative of Ethiopia to the International Civil Aviation Organization (ICAO) in Montreal, Canada.

During his tenure as Representative to ICAO, Tefera was actively engaged in the works of the AFI Group at ICAO and in sensitising States through his effective participation in the development of the draft Common African Aviation Policy (AFCAP), the Abuja Safety Declaration and the AFI SECFAL initiatives.

Tefera’s extensive professional experience in civil aviation spans over 36 years, with increasing responsibility during his service at the Ethiopian Civil Aviation Authority (ECAA), where he started as an Air Traffic Controller and later, Air Transport Officer and subsequently, Head of Air Transport. His position with ECAA climaxed with his appointment as the Director General. Among his achievements in this office, he directed the National Aviation Security programme, the separation of operational and oversight functions of aviation security, and the establishment of an autonomous airport enterprise. He took part in numerous Bilateral Air Service negotiations, including with China, Italy, India and the USA, and with several African countries, thus allowing for more liberalised air transport services.

Tefera has served as the Vice President of AFCAC, as well as with the Air Transport Regulatory Board of the Common Market for Eastern and Southern Africa (COMESA), and was an active participant in the COMESA/SADC Air Transport Liberalisation Committee, including the preparation of the Common Competition Rule for COMESA/SADC/EAC, and on the establishment the Regulatory Board of COMESA.

As the Alternate Head of Delegation, Tefera has led the General Assemblies of ICAO (from the 33rd to the 38th Sessions) and numerous other international and regional conferences including Diplomatic, Air Navigation and Air Transport.

Tefera holds a Bachelor of Arts and Economics degrees from Addis Ababa University; and Diploma’s in Air Traffic Control Services, Diplomatic Training at UNITAR, Senior Aviation Management at the International Aviation Management Training Institute (IAMTI), Montreal; and Transport Regulation for Anglophone Africa, The World Bank Institute.


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Tim Harris Wesgro (the host of Cape Town Air Access), CEOPanel Discussion Developing intra-Africa trade including cargo and enabling intra-African free movement of aircraft and passengers – challenges and opportunities.

Tim Harris is the CEO of Wesgro, the Official Tourism, Trade and Investment Promotion Agency for Cape Town and the Western Cape.

Cape Town Air Access is a partnership between Wesgro, the City of Cape Town, the Western Cape Government, Airports Company South Africa, Cape Town Tourism and South African Tourism, and is supported by Naspers, Tsogo Sun, Investec and the Leeu Collection. This unique public-private collaboration’s key objective is to land more direct routes into Cape Town International Airport. Since its inception in 2015, it has succeeded in landing 13 new routes, and 17 route expansions, adding over 800,000 one-way seats into the airport.

Tim previously served as a Member of Parliament and Shadow Minister of Finance for the Democratic Alliance (DA). He currently sits on the board of Cape Town Film Studios.

Tim holds a BA in English Literature and a Masters in Economics from the University of Cape Town.

Thabani Myeza Air Traffic and Navigation Services (ATNS), General Manager Business DevelopmentPanel Discussion Developing intra-Africa trade including cargo and enabling intra-African free movement of aircraft and passengers – challenges and opportunities.

Thabani Myeza joined ATNS in 2015 as Executive for Commercial Services. In this portfolio he is in charge of growth strategy implementation for the organisation. He has extensive experience in developing and implementing growth and new market strategies, including the establishment of expansion operations both in South Africa and the region.

Thabani has worked for organisations such as Tata Africa, General Electric and Vodacom focusing on managing regional policy and regulatory dynamics with a view of understanding the impact on the business, and creating alignment with the operating environment. He also focused on developing and packaging new project opportunities in the broad utilities (water and energy) space for Rand Water, General Electric and SembCorp Industries. His career transcends diverse industries. He co-lead the establishment of commercial business services for Rand Water in the region. Prior to this he was part of the team that set up Vodacom business in the Democratic Republic of Congo (DRC). While working on various projects and initiatives, he has gained exposure to regional and international organisations such as the World Bank, European Investment Bank, NEPAD Agency and the WEF.

Thabani holds a BCom (Accounting) from the University of Zululand, and an MBA in General Management from Texas Southern University.


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Speaker Profiles Aviation Leadership Forum Panelists

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Vuyani Jarana South African Airways Group, CEO Aviation Leadership Forum Improving intra-Africa travel through competition, partnerships and collaboration – fact or fiction?

Vuyani Jarana was appointed as CEO of the South African Airways Group on 1 November 2017, after an exemplary career with Vodacom mobile communications company, which he left as Chief Officer of its Business Division.

With his proven track record of sound leadership and success, he is an excellent choice to take SAA forward into a successful future. His deep understanding of strategy-formulation processes, ability to work with people and navigate complex issues, and his mix of humility and robust fortitude, have given him the ability to succeed against difficult odds. At Vodacom, Vuyani focused on building a strong team and developing technological capabilities that would see the Group become an industry leader. His passion for people, customer service and results, and his resilience, drive and competitiveness will stand him in good stead as he takes SAA into a new era.

Vuyani’s career spanning 22 years in the telecoms industry had a number of highlights:

• In 2000, he joined the Vodafone Global Leadership Programme, the company’s prestigious initiative aimed at developing leadership capacity within the Group. He was appointed as Vodacom’s representative in major stakeholder engagements in the Eastern Cape Province.

• As Operations Manager Southern Gauteng, he led a team that unearthed a major software defect in the Motorola radio system. In 2003, he was awarded a CEO’s Award for this achievement, which he immediately attributed to his team’s efforts.

• In 2004, he was the first to join the elite Vodacom Advanced Executive Programme.

• In 2005, he was appointed as a Managing Executive East Region, with a focus on regaining market share.

• He was appointed to a newly created position as Director of Regional Operations in 2009. Within three months he had made major changes which led to new regional growth and an improvement in customer experience.

• In 2010, he was appointed as Group Chief Operating Officer, with Customer Care and Facilities Management added to his portfolio. He drove the implementation of self-service channels and the remote configuration of mobile-phone settings, a major reduction of traffic to call centres.

• During this time, he was also Acting Managing Director of Vodacom South Africa for six months.

• In 2011, he was appointed Chairman of Stortech, a Vodacom subsidiary that was facing a decline due to technology transitions, changing the company’s strategy to focus on services and diversification. Today Stortech is growing from strength to strength and in many areas, is beating its competitors.





Agnes Khunwana Air Botswana, General ManagerAviation Leadership Forum Improving intra-Africa travel through competition, partnerships and collaboration – fact or fiction?

Agnes Khunwana is the General Manager of Air Botswana. She joined the airline in 2015 as a Finance Director and six months into the role was appointed to act as the General Manager. She was in this acting capacity for three years until May 2018 when she was substantively appointed to the role.

Agnes has diverse industry and private sector experience spanning over 25 years. She brings to the aviation industry a mix of experiences from diamond mining, banking (both as a commercial banker and regulator for the Central Bank), oil and energy (having worked for Shell, now Vivo Energy), as well as FMCG industry experience.

Agnes has exeptional business acumen, she is results-driven and a dynamic leader who is experienced in turning around poor performing organisations to profitability. A leader who has gone beyond the finance profession to working and leading diverse teams. She upholds ethical and corporate governance values and principles. She currently sits on the Citizen Entrepreneurial Development Agency as well as the Non-Bank Financial Institutions Regulatory Authority Boards. She was previously a member of the Civil Aviation Authority of Botswana as well as Legal Aid boards.

Agnes is a Fellow of the Chartered Institute of Management Accountants globally with nearly 20 years of post-qualification experience. She graduated from the University of Botswana with a BCom Accounting degree, is an Associate Banker and also has an MSc In Strategic Management.

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Vuyani Jarana (continued)

• Also in 2011 he was appointed Chairman of Mezzanine, a start-up company established to focus on digital health. He expanded the company’s focus to include educational and agricultural solutions. Today it is a solid pan-African digital services provider in areas such as agriculture, education and healthcare delivery helping national economics leapfrog under development cycles.

• In 2012, he was appointed as Chief Officer Vodacom Business, which included the integration of Vodacom Business Africa into the Enterprise Portfolio. The integration was successful and defined a new operating model for Enterprise for the Vodacom Group. His focus in the new role was to stem losses in the Vodacom Business Africa Group. By the end of the first year, the group had broken even. Since then he has focused on driving growth for Vodacom Business Africa and has achieved success despite the fragility of Africa’s currencies. After his appointment he spotted the potential of machine-to-machine solutions, now called the Internet of Things. M2M was started, which today is worth half a billion rand and projected to grow by billions over the next three to five years.

• In 2017, he was awarded the University of Stellenbosch Business School’s Alumnus of the Year.



Tony Irwin Proflight Zambia, MD Aviation Leadership Forum Improving intra-Africa travel through competition, partnerships and collaboration – fact or fiction?

Proflight Zambia’s Managing Director Tony Irwin is a Zambian citizen with over 38 years of experience in the nation’s aviation industry.

Tony graduated from Oxford Air Training College, winning the Best Commonwealth Student Award, before joining the then national airline, Zambia Airways, aged 20. Just three years later he was awarded his captaincy, making him the youngest captain at the airline.

Tony flew with Zambia Airways form 1980 to 1988, then flew Boeing 737 aircraft for Transavia in the Netherlands for almost two years before returning to Zambia in 1989 to run Sigma Air.

In 1991, Tony founded Proflight with one aircraft – a five-seat Baron piston aircraft - and three staff. Six years later the airline made its first scheduled flight, to Mfuwe, with an eight-seat Piper Chieftain, and then in 2005 its first turbo-prop aircraft, an 18-seat Jetstream 32, was introduced. The airline now operates a 50-seater Bombardier CRJ-100 jet, three 29-seater Jetstream 41 aircraft and two C208 Caravans, and is scheduled to take delivery of a Dash 8-300 aircraft in the fourth quarter of 2018. The Zambian airline has expanded dramatically in recent years, launching international routes to Lilongwe in Malawi, Durban in South Africa and Harare in Zimbabwe, adding to the ten domestic routes currently served.


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Rodger Foster Airlink, CEOAviation Leadership Forum Improving intra-Africa travel through competition, partnerships and collaboration – fact or fiction?

Rodger Foster serves as an AASA Executive Committee member. He is also the CEO and MD of SA Airlink (Pty) Limited Group of Companies trading as “Airlink”, from June 1992 to present (over 26 years). Co-founding shareholder (together with Barrie Webb) of Airlink which commenced business on 12th June 1992. Current shareholder of 22.32% of Airlink’s issued shares.

Airlink is a regional feeder airline whose core business centers on smaller community destinations. Airlink is a network airline and a component of a large branded and franchised (SAA) composite airline network system. Airlink employs over 1,500 staff and flies to more than 40 smaller community destinations throughout SADC. Airlink carries more than 1600,000 passengers annually on over 55,000 flights using a fleet of 55 aircraft. Airlink is privately owned and is responsibly profitable.

Rodger is a past Chairman of the AASA.


Airline Members

Air AustralAir BotswanaAir NamibiaAir ZimbabweAirlinkCemAirComair LimitedFederal AirlinesFly Blue CraneKululaLAM Mozambique AirlinesMango AirlinesMozambique ExpressProflight ZambiaSA ExpressSafairSouth African AirwaysSwaziland AirlinkTAAG Angola Airlines

AASA MembersAssociate Members

Air Cargo Operators Committee (ACOC)Air BPAir Traffic and Navigation Services (ATNS)Airbus Airports Company South Africa (ACSA)AmadeusAssociation of South African Travel Agents (ASATA)BidAir ServicesBlake Emergency ServicesBoeingBombardier Aerospace Cape Town Air AccessCFM InternationalEFO CollegeEmbraerEngenFlightSafety InternationalFujitsuGE AviationHahn AirHi-Fly MarketingKruger Mpumalanga International AirportLanseria International AirportNordic AviationOmni Air InternationalPolokwane International AirportPratt & WhitneyPUMA EnergyRolls-RoyceSabre Airline SolutionsShell AviationSITASouth African Weather ServiceSwissport

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Documents

Airlines Association of Southern Africa - Enabling …...South African Airways (SAA) is the leading carrier in Africa, serving 57 destinations, in partnership with SA Express, SA Airlink,