AL shaimaa gamaleldin mohmaed salaheldin yassen. 7 st fouad atallah -elmaadi - cairo. Telephone: 0225237634 Mobile: +201285286217 – +201121904176

E-mail: shaimaa.gamal.eldin99@gmail.com

OBJECTIVE Look for the opportunity that can make me efficient more and more opportunity that gives to me and

I give to it things to be more efficient for my job.

EDUCATION

University Degree : Helwan university Faculty : Bachelor of social service Graduation year : 2011.

SKILLS

Computer Skills: -

• An Excellent knowledge of the operating systems of Microsoft® Windows®10

• Very good knowledge of Microsoft® Office® (Excel, PowerPoint, Word, Access).

• An Excellent knowledge of Internet and website design.

• Reforming or covering the simpleton problems with the computer's hardware.

• I am always eager to update myself with the latest software’s and products knowledge in computer field.

• I.C.D.L. Language Skills: -

Native language is Arabic.

Very Good command of both written and spoken English. EXPERIENCE

Previous employment: -

1- Customer service in Egypt travel company (August 2011 to February 2012).

• Welcome customers with a smile as they enter premises.

• Proactively ask customer how they can be assisted.

• Provide customers with product information that they need.

• Make reservation for Hage and Omra.

2- Marketing and sales in Cannon company (March 2012 to April 2013).

• Listening to customer needs.

• Track trends and monitor competition.

• Work and transmit brand values.

• Coordinate efforts with those of the marketing partners of the company.

• Communicate with the rest of the company.

• Help improve sales processes and customer.

3- Customer service in Orange company (May 2013 to June 2014). • Deal directly with customers either by telephone.

• Respond promptly to customer inquiries.

• Handle and resolve customer complaints.

• Provide the customer about the prices and information.

• Open and maintain customer accounts by recording account information.

4- N.T.R.A company (July 2014 to Jan 2015).

• Assist the customer as consumer protection.

• implementation of a regulatory framework that stimulates

Competition and elevates the level of quality of provided services.

• Establishing the basis for e-governance at the federal level.

• Promoting a digital lifestyle

5- Customer service at Raya contact center company project (Etisalat UAE) (Feb 2015 to Jan

2018).

• Receiving customer calls and trying to respond to their inquiries and questions.

• Handling customer complaints and hard call s gently and trying to finish the

situation.

• Deal directly with customers either by telephone and face to face.

• respond promptly to customer inquiries.

• handle and resolve customer complaints.

• obtain and evaluate all relevant information to handle product and service inquiries.

Guest Services attendant in dream park (Dream Land company) (Feb 2018 until now).

• Greet and welcome guests to Park

• Handle all situations in a professional, calm, and courteous manner.

• Assess guest complaints, comments, and special requests - provide on-the-spot resolutions.

• Provide superior guest service at all time.

INTERESTS

• Dram – Playing volleyball - Walking - Traveling – meeting people of different cultures. PERSON MORE INFORMATION

1. •Date of Birth: 4/12/1989

2. •Marital Status: Single.

3. •Gender: Female.

4. •Nationality: Egyptian.

5.

6.

References are available upon request.

7.

8.