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Alarm textCritical Heartbeat Failure LAN Error/Communication Error
Critical
License_Key_File_Fault Not immediately
Critical System Clock_Quality Degradation
Yes
Critical
EnclosureSmoke
Critical
Yes
Critical Board Overheated
Critical
Cell Sites Disabled
Critical Emergency Unlock of Software Licensing Not immediately
Critical EnclosureSmoke
Critical License Key File Fault Not immediately
Critical
Loss of Synch Reference Redundancy
Yes
Critical Network Synch Time from GPS Missing Yes
Critical
System Clock in Holdover Mode
Yes
Critical
System Clock Quality Degradation
Yes
Critical
TU Synch Reference Loss of Signal
Yes
Alarm Type
Performance Impacting
Depends on the cause of the heartbeat failure
System Clock Quality Degradation Replaceable Unit Problem
Indeterminate
NssSynchronization_SynchRefChanged Indeterminate
Indeterminate
NssSynchronization_SystemClockStatusChanged Indeterminate
NoContact
Synchronization Aborted Synchronization
PowerFailure Yes
Major BatteryMissing
Not immediately
Major
InconsistentConfiguration
Major
Not immediately
Major CircuitBreakerTripped
Not immediately
Major Disconnected
Not immediately
Major EnclosureDoorOpen
Not immediately
Major EnclosureProductDataMismatch
Not immediately
Major
EnclosureSmokeDetectorFailure Not immediately
Major
FanFailure Not immediately
Major
GeneralHwError Yes
Major Gigabit Ethernet Link Fault Loss of Signal
Yes
Major
LinkFailure Yes
Major
Loss_of_Tracking Yes
Major
LossOfMains Not immediately
Indeterminate
Indeterminate
Indeterminate
Indeterminate
UpgradePackage Warning: Unexpected condition detected Indeterminate
Depends on the cause
BatteryVoltageTooLowMainLoadDisconnected Equipment Malfunction
Major LowBatteryCapacity Battery Failure
Not immediately
Major
Loss_of_Synch_Reference_Redundancy Yes
Major Network_Synch_Time_from_GPS_Missing
Yes
Major NoContact Equipment Malfunction
Major
NTP_Server_Reachability_Fault No
Major
NumberOfHwEntitiesMismatch No
Major
OperatingTemperatureTooHighBatteryDisconnected Yes
Major
ResourceConfigurationFailure Yes
Major RunningOnBatterySupply
Not immediately
Major ServiceUnavailable
Yes
Major VswrOverThreshold
Yes
Major TemperatureExceptionalTakenOutOfService
Major
System_Clock_Quality_Degradation
Major
SystemOvervoltage
Major
System_Clock_in_Holdover_Mode Yes
Major SystemUndervoltage Power Problem M3100
Major
TemperatureSensorFailure Not immediately
Major
TU_Synch_Reference_Loss_of_Signal Yes
Depends on the cause
Major BatteryBackupTimeTooShort
Not immediately
Major BatteryVoltageTooLowMainLoadDisconnected Not immediately
Major BatteryVoltageTooLowPrioLoadDisconnected Not immediately
Major Configuration Version Corrupt
Major Contact to Default Router 0 Lost
Major Contact to Default Router 1 Lost
Major Contact to Default Router 2 Lost
Major Credentials Enrollment Fault
Major Credentials Validity Fault
Major CurrentTooHigh
Major
DC Power System (Major)
Not immediately
Major ET IP Hardware Fault
Major ExternalAlarm
Major Fast Ethernet Link Fault
Major File System Diagnostic Error
Major
Gigabit Ethernet Link Fault
Yes
Major Hardware Failure Imminent
Major HighOperatingTemperatureMainLoadDisconnected
Major IKE Peer Not Reachable
Major InsufficientBatteryCharging
Major Inter-PIU Link Fault
Major Invalid Ethernet Optical Module
Major IPsec Certificate Expiry
Major IPsec Certificate Fault
Major Large Number of Counters
Major Local AA DB Installation Fault
Major Loss of System Clock Yes
Major Loss of Tracking Yes
Major Maximum Number of Counters Exceeded
Major NotPossibleToScheduleSiMessages
Major
NTP Server Reachability Fault
No
Major OperatingTemperatureTooHighCapacityReduced
Major OperatingTemperatureTooHighNoService
Major OperatingTemperatureTooLowCapacityReduced
Major OperatingTemperatureTooLowCommunicationLost
Major Password File Fault No
Major Plug-In Unit General Problem
Major Plug-In Unit HW Failure
Major Plug-In Unit Synch Hardware Fault
Major Power Failure Left Slot
Major Power Failure Right Slot
Major
Remote IP Address Unreachable
No
Major ResourceAllocationFailure
Major Security Level Fault
Major ServiceDegraded
Major Slave TU Out of Synchronization
Major Synch Reference Not Reliable
Major Synch Reference Path HW Fault
Major SystemUndervoltage
Major TemperatureAbnormalPerformanceDegraded
Major
Thermostat (High-Temp)
Major Trusted Certificate Installation Fault
Major
TU Hardware Fault Yes
Major Upgrade Package Corrupt Not immediately
Major
RetFailure Yes
Major Disconnected
Not immediately
Major Disconnected
Not immediately
Minor
GeneralSwError
Minor
HwFault
Minor
Password_File_Fault
Minor LinkFailure Link Failure
Minor FeatureResourceMissing
Minor LowBatteryCapacity
No
Minor
Yes
Minor NoContact Equipment Malfunction
Minor
No
Minor
Remote_IP_Address_Unreachable No
Minor
Emergency_Unlock_of_Software_Licensing Not immediately
Minor
Minor
ProblemsToScheduleSiMessages No
Major
Yes
Loss of Synch Reference Redundancy Replaceable Unit Problem
Password File Fault Configuration or Customizing Error
TemperatureExceptionalTakenOutOfService Low Temperature
service unavailble S1 failure
Detailed Description/Comments
associated with GPS timing issues usually.
associated with GPS timing issues usually.
License Key should be loaded before seven days period expire
associated with GPS timing issues usually.
associated with GPS timing issues usually.
associated with GPS timing issues usually.
associated with GPS timing issues usually.
associated with GPS timing issues usually.
The reason is that OSS pings the node, every 2 minutes. The CPG nodes sends HeartBeat traps every 30 s (if it has not been turned off yet).
Power supply failure to radio unit.
Breaker have been switched off
HW unit - PSU problem
Possible door alarm
Possible transmission issues with on site router
Possible CPRI cable fault
associated with GPS timing issues usually.
associated with GPS timing issues usually.
associated with GPS timing issues usually.
Site is not fully integrated
Site is not fully integrated
possible HVAC failures
Cells are down. Usually there is an associated alarm with this
1 or more Cells are down.
associated with GPS timing issues usually.
Possible temperature cable missing
associated with GPS timing issues usually.
Possible misconfig on RU power setting (60W instead of 40W) / License Key not loaded yet
Possible transmission issues with on site router
associated with GPS timing issues usually.
associated with GPS timing issues usually.
Site is not fully integrated
Reduced protection agains unauthorized access
Backup MME not reachable
RF port may be locke
associated with GPS timing issues usually.
HwUnit=SAU (equipment_malfunction)
HwUnit=SUP-1 (equipment_malfunction)
depends on case to case
Hardware problem, RU, DUL
Battery Needs to be replaced
associated with GPS timing issues usually.
Reduced protection agains unauthorized access
Backup MME not reachable
License Key should be loaded before seven days period expire
(Problems to schedule SI message, SI's not updated due to size too large
transport issue
Resolution/Followup Owner
Upgrade or load the correct license key file NIC/NDS
Site visit required
NDS or PM
Site visit required
PM or ASP
PM or ASP
Load the license key PM or ASP
NDS or PM
NIC
Site visit required PM or ASP
Site visit required PM or ASP
Try a cold restart first. Site visit required PM or ASP
Try a cold restart first. Site visit required PM or ASP
Site visit required PM or ASP
NDS or PM
Possible Site visit if the alarm is persistant. OR - monitor if the alarm is intermitent
PM assign a sitevisit. Check the SIAD
PM assign a sitevisit.
PM assign a sitevisit.
Upgrade to latest SW and load the correct license key file
PM assign a sitevisit.
NDS or PM
On site visit required to install battery
Depends on the cause NDS or PM
On site visit required to check battery
On site visit required to check fuse
On site visit required
On site visit required
NDS or On site visit required NIC/NDS
On site visit required
On site visit required
On site visit required
On site visit required
Site visit required
On site visit required
PM assign a sitevisit.
Check Power Cable Connection & check alarms. If it still persists then lock faulty unit, replace it, and unlock it. Check that alarm has ceased.
PM assign a sitevisit.
PM assign a sitevisit.
PM assign a sitevisit.
PM assign a sitevisit.
PM assign a sitevisit.
PM assign a sitevisit.
PM assign a sitevisit.
PM assign a sitevisit.
NDS to check first and then engage customer switch Ops
PM assign a sitevisit.
PM assign a sitevisit.
PM assign a sitevisit.
PM assign a sitevisit.
On site visit required
On site visit required
Site visit required
On site visit required
Can be cleared by NIC NIC/NDS
Can be cleared by NIC with on site ASP help NIC/NDS
On site visit required
NIC/NDS
On site visit required to check battery
NDS to check NDS or PM
NDS or PM
Site visit required
On site visit required
Site visit required
PM assign a sitevisit.
PM assign a sitevisit.
PM assign a sitevisit.
PM assign a sitevisit.
PM assign a sitevisit.
NDS to check RU power settings and compare with license / Load licence Key
PM assign a sitevisit.
Range of VSWR needs to be checked on cells. ASP Needs a Site visit and Check TX antenna, jumpers.
PM assign a sitevisit.
PM assign a sitevisit.
PM assign a sitevisit.
PM assign a sitevisit.
PM assign a sitevisit.
PM assign a sitevisit.
On site visit required to check battery
On site visit required to check battery PM or ASP
On site visit required to check battery
PM or ASP
PM or ASP
PM or ASP
PM or ASP
PM or ASP
NIC/NDS
NIC/NDS
PM or ASP
PM or ASP
PM or ASP
PM or ASP
PM or ASP
PM or ASP
PM or ASP
PM or ASP
PM or ASP
NDS to check first and then engage customer switch Ops
PM or ASP
PM or ASP
PM or ASP
PM or ASP
NIC/NDS
NIC/NDS
NIC/NDS
PM or ASP
Site visit required PM or ASP
Site visit required PM or ASP
NIC/NDS
NIC/NDS
Can be cleared by NIC NIC/NDS
PM or ASP
PM or ASP
PM or ASP
PM or ASP
NIC/NDSPassword should be set properly/ If password cannot be set a site visit is needed
PM or ASP
PM or ASP
PM or ASP
PM or ASP
PM or ASP
NDS or PM
NIC/NDS
NIC/NDS
Unlock the RF ports. NDS/PM or ASP
PM or ASP
PM or ASP
PM or ASP
PM or ASP
PM or ASP
PM or ASP
NIC/NDS
On site visit required NDS or PM
NDS reupgrate software or ASP re-integreate the site NIC/NDS
This is a known issue in many markets and customer needs to fix the Layer3 interface on the NGMLS
PM or ASP
On site visit required
On site visit required
possibly NIC/NDS
restart if not clear site visit is needed NDS or PM
NDS or PM
NDS or PM
Site visit required
Site visit required
NIC/NDS
NDS or PM
Load the license key
Try a cold restart first. NDS/NIC/OSS
transport issue, report to customer customer
PM assign a sitevisit.
PM assign a sitevisit.
PM assign a sitevisit.
PM assign a sitevisit.
Password should be set properly/ If password cannot be set a site visit is needed
This is a known issue in many markets and customer needs to fix the Layer3 interface on the NGMLS
PM assign a sitevisit.
PM assign a sitevisit.