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7/22/2019 Alcatel Definitive System Guide.pdf
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Definitive system guide
January 2006.
The OmniPCX Office and
OmniPCX Edition were voted the
Best buy telephone systems.
7/22/2019 Alcatel Definitive System Guide.pdf
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Page 3 Alcatel the Number One
in award winning
communications solutions
Page 4 Alcatel Telephone Systems
Page 6 Alcatel Solutions Table
Page 7 Alcatel OmniPCX Office
Architecture
Page 8 Overview of Alcatel Handsets
Series 9 and 8
Page 10 Alcatel System Applications
DECT
Page 11 Call Queuing and Routing
Page 12 PIMphony, a Computer
Telephone Integration
Application
Page 13 Voicemail
Auto Attendant
Personal Assistant
Music on Hold
Page 14 VoIP
Page 16 Eye-Box
Page 18 New OmniPCX Office
Software Release 5.0
Page 20 Alcatel Data Networking
Products
Page 21 More Advanced Data
Applications
Page 22 Alcatel XML Applications
Page 23 Alcatel OmniPCX Office
Features List
Index
2
Alcatels Mission Statement
Alcatels mission is to allow small
and medium enterprises to take full
advantage of new information and
communications technology by bringing
easy solutions perfectly adapted to
their needs. This will help them develop
their business presence, improve
their interactions with customers and
partners and increase their profitability.
Alcatel has been a leading global
communications solutions provider for
more than a century and has designed
and engineered innovative, state of the
art technology that has won awards
and satisfied customers around the
world. It is a primary source of new
technologies for the communications
industry, with, in 2005, 56,000
employees in 160 countries who
generate sales of 13.1 billion.
Alcatel is Number One in broadband,
switching, optics, space telecoms and
Number One in SMB Telephony in
Western Europe. It currently supports
500,000 enterprise customers.
Its Omni product family is the most
highly regarded set of IP
communications solutions in the
industry. It continues to be widely
acclaimed by the most respected
industry analysts for its vision,
innovation and implementation of
open standards.
Alcatel -the Number One in award winning communications solutions.
Alcatel is a recognised market
leader and the OmniPCX Offices
extensive feature set represented
the best overall value for money.
This installation is cutting edge
it will enable us to significantly
improve staff performance and
call-handling efficiency.
Jeff Booker, Assistant Practice Manager and IT Manager of
Latham House Medical Surgery, said
3
January 2006.The OmniPCX Office andOmniPCX Edition were voted the
Best buy telephone systems.
7/22/2019 Alcatel Definitive System Guide.pdf
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Alcatel Telephone Systems -all you need is in one box.
4 5
The Alcatel OmniPCX Office is the
best solution for your business,
it is flexible, modular, powerful and
cost effective all in one box. It can
manage and converge all your
voice and data traffic and a host of
applications, making it future proof
and can be customised to your
requirements. It is so simple to set up
and you wont need an IT specialist.
For small to medium sized businesses
the challenge is to establish links to
customers, suppliers and networked
resources, while maximising staff
efficiency.
Alcatels answer to this challenge is
the OmniPCX Office
The Alcatel Compact Edition
is a truly professional telecommunications
solution designed to address the small
6 20 user market. The system delivers
failsafe reliability and access to a
powerful range of telephony applications
from the most basic, such as conference
calls and Music on Hold to the more
advanced that include
Embedded Voicemail (page 13)
DECT Mobile (page 10)
Personal Assistant (page 13)
CTI Server (page 12)
VoIP (page 14)
Each of these applications are
addressed in more detail on the
pages indicated.
Gain a competitive edge within your
target market Alcatel OmniPCX Office
will
Increase customer loyalty and
satisfaction
Improve employee efficiency
Optimise management and
business operations
Alcatel OmniPCX Office is
A flexible system that will grow with
your business; you only pay for
features that you need, when you
need them
A guaranteed long term investment
value, due to its robustness,
reliability and high performance
A state of the art solution enabling
you to benefit from the latest
technologies, such as Voice over
Internet Protocol
An easy system to install and
maintain, locally or remotely
Alcatel OmniPCX Office is designed for
companies with 6-200 users. Alcatel
can also offer a system for larger
businesses with up to several thousand
users called the OmniPCX Enterprise.
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6 7
Alcatel Solutions Table -tailored to meet any of your business requirements.
Alcatel OmniPCX Office Architecture -technology that delivers the complete business system solution.
DECT mobility
Fast internet accessSecure remote access VPN
Firewall
Proxy server
Cache server Email and
unified messaging
Intranet server
LAN and file server
Voicemail
Personal assistant
Large terminal range CTI application
Voice over IP
Application openness
Easy to manage
system
Voice + Internet + Data
all in one box
OmniPCXOffice/Compact
Edition
Pg 4/5 Pg 8/9/10 Pg 7 Pg 11 Pg 12 Pg 13 Pg 14 Pg 16 Pg 18 Pg 20 Pg 22
DECT
Handsets
Flexible
Architecture
Call
Queuing
and
Routing
PIMphony Voicemail
Auto
Attendant
Personal
Assistant
Music on Hold
VoIP Eye-Box Office
R5.0
Data
Applications
XML
Applications
Business requirements.
Questions and answers.
Alcatel System Solutions
The OmniPCX Office offers a completesuite of applications for telephony,
Internet access and data applications in
one solution. It is designed to suit all
the needs of a small business.
The diagram below shows how you canchoose applications that are right for
your business.
Trunks
Analogue trunks 72
Primary Rate
Physical Accesses 9
ISDN Physical Accesses 10
H323 or SIP trunks 96
Server Limits
Voicemail ports 8
Voicemail storage 200 hours
Directory entries 3000
Groups (Hunt/Broadcasting/Pick-up)
50 with 32 subscribers in each group
Attendant Group
8 with 8 attendants in each group
Call Centre
To ta l Simul taneous Agents 32
Agent Groups 8Agent Assist 32
Supervisor Consoles 4
Users
Maximum 236 users
This can be a combination of Analogue
and Digital extensions, as long as total
extensions do not exceed 236
Analogue users 196
Digital users 236
IP users 200
H323 Clients 130
DECT
Mobile terminals 120
Base Stations 60
Alcatel Absolute Limits
A solution that integrates Data,Internet and Voice.
A system that grows with
your business.
A system that is easy to expand,with no additional hardware and cost.
Offices that require to be linkedto the same system.
Field sales teams on the movewho need to be connected to
the companys telephone system.
In contact with yoursuppliers/customers when on
the move around the office.
All incoming calls to be
managed efficiently.
Telephony features on your PC.
Save costs on a receptionist.
Move into the IP worldof convergence.
A server, which is an
integration of voice and data.
A professional service to yourcustomers with a greeting message.
First impressions count whenyou receive calls from new customers.
Promote your business constantly even when customers are on hold
waiting to be served.
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IP Touch offers the full range of
telephony services found in Alcatels
acclaimed OmniPCX servers
Enterprise and Office that are
unsurpassed in terms of functionality,
easy to use features, reliability and
quality of service. It delivers the best
business communications service
whenever you need it.
Overview
A new range of full-featured desktop
telephones, to meet all your business
communications needs
Innovative designs
Enhanced audio quality
Accepts external applications
Alcatel offers so much more than just
a telephone...
Listed are the key features of each
specific telephone within the 8 series
range.
All telephone handsets feature; Navigator,
Adjustable Volume Keys and Six
Programmable Keys with LED. They can be
wall mounted and are available in Ice Blue
or Urban Grey.
8 9
The Alcatel 9 series of desktop
telephones comes with a set of
features designed to improve your
business communications.
Listed are the key features of each
specific telephone within the 9 series
range.
All telephones can be wall mounted, and
available in Ice Blue or Urban Grey.
IP Touch 4018 20 character display
Hands free
Dedicated function keys
Dial By Name (on OmniPCX Office only)
Additional PC connectivity with switch
IP Touch 4028 Medium adjustable display
2 x 3 contextual keys
Alphabetic keyboard
Hands free
Dedicated function keys 3.5mm headset plug
Dial By Name
Additional PC connectivity with switch
IP Touch 4038 Large adjustable display
2 x 5 contextual keys
Alphabetic keyboard
Hands free
Dedicated function keys
3.5mm headset plug
Dial By Name
Additional PC connectivity with switch
Digital 4019 20 character display
Hands free
Dedicated function keys
Dial By Name (on Omni PCX Office only)
Navigator 2 directions Adjustable volume key
Mute key with LED
Message key with LED
Digital 4029 Medium adjustable display
2 x 3 contextual keys
Alphabetic keyboard
Hands free
Dedicated function keys Dial By Name
Navigator 4 directions
3.5mm headset plug
Digital 4039 Large adjustable display
2 x 5 contextual keys
Alphabetic keyboard
Hands free
Dedicated function keys
Dial By Name
Navigator 4 directions
3.5mm headset plug
IP Touch 4068 Very large adjustable colour display
Bluetooth 1.2 Wireless Technology
2 x 5 contextual keys
Alphabetic keyboard
Hands free
Dedicated function keys
3.5mm headset plug
Dial By Name
Additional PC connectivity with switch
Overview of Alcatel 8 Series Handsets -
IP Touch VoIP telephones
Overview of Alcatel 9 Series Handsets -
Digital Key Telephones
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Mobility in communications is a vital
element for success in todays business
environment. It means greater staff
efficiency and you will always be
reachable and in touch with whats
happening. You will have all the
advantages of a wired system plus
freedom of movement. Customers are
able to get through to the right person,
every time.
Continuous communication
on the move
Handsets
Alcatel Mobile 100 Reflexes designed
for employees who are sometimes away
from their desks. This handset is a
convenient and practical solution for the
needs of most companies.
Alcatel System Applications
Digitally Enhanced Cordless Telephone -designed for those who need handset mobility while in the office.
Alcatel offers a professional solution for
managing the distribution of incoming
calls. It allows every call to be
immediately and efficiently connected
to the most appropriate person or service.
It delivers advanced call queuing and
call routing functions, to optimise
management of a large flow of
incoming calls. At the same time it
protects the quality of service for the
caller. It is particularly easy to install,
configure and use, thanks to its
intuitive graphic user interface.
A complete set of applications
is available
The Agent Assistant to help those
answering the calls
The Supervisor Console to help
the supervisor monitor call traffic
The Statistics Manager to produce
historical reports, so enabling you to
make decisions that improve
customer service in the future
Call Queuing and Routing -improve customer service and maximise call handling efficiency.
10 11
Alcatel Mobile 200 Ex Reflexes
specially designed Ex-approved
handsets for safe operation in designated
hazardous areas.
Alcatel Mobile 200 Reflexes designed
for people who are frequently away from
their desks. The handset is lighter in
weight and has a ringer, backlit display
and keypad and built-in loudspeaker.
Key solutions
Full capability features multiline,
call by name, supervision
Twinset capability one wired and
mobile
Vibrator (M200)
Volume adjustable
Loudspeaker
Back light (M200)
Large graphic display
DriveKeyTM
High traffic capacity
Full roaming and handover
The same feature level as a fixed
digital set
High security
Additional options
Outdoor base station
Explosion proof base station
Gain/directional antenna to optimise
coverage
Alcatel Mobile
100 Reflexes
Alcatel Mobile
200 Reflexes
Alcatel Mobile
200 Ex Reflexes
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Alcatel PIMphony is a Personal
Communication Management software
that controls inbound and outbound
calls from a PC. PIMphony is a CTI
application fully integrated with the
Alcatel OmniPCX Office, that uses
telephony information from the
system to deliver a high level of
telephone services. This becomes fully
integrated with an end users PC and
application environment. It can
improve customer service by keeping
track of a call.
Key PIMphony features and benefits
Call control management
Embedded call log
15 programmable call shortcut keys
Up to 200 users are available
delivered free with your system
25 available on a 60 day try and
buy basis, call your account
manager for details
Additional Options
PIMphony Pro interacts with these
customer databases listed below to
enable a personalised welcome to
inbound calls
OutlookTM
GoldmineTM
ACTTM
AccessTM
Lotus NotesTM
PIMphony Team lets you see the
status of all users on the system,
helping the operator handle calls
PIMphony over IP allows you to
access all the features of your system
when away from the office
PIMphony, a Computer Telephone
Integration Application -software that controls inbound and outbound calls from a PC.
Voicemail -provides a personal greeting and takes your call as a message.
12 13
Voicemail can provide you with three different greeting messages, integrated in the system that enable you to be
contactable at any time.
Key Voicemail solutions
Minimum 2 ports and 60 minutesof recording time
Personal greeting
LED on the telephone, external
notification, voice prompts and
automatic ring back
Auto Attendant -Provides a company greeting and routes callers to their required destinations.All businesses can create a good first impression with a professional welcome, which is easy to manage and understand.
Features available include
Free dialling the caller is asked
to enter an extension number
Transfer to extension
the caller is connected to apre-defined extension number
Transfer to operator
Leave a message
Personal Assistant -the telephone number that follows you around.One telephone number that enables you to be contacted internally and externally and follows you where ever you go.
This application needs no extra hardware.
Key Personal Assistant benefits
Automatic call routing
the different destinations can be
defined by the user
Voice guided menu to the caller
5 different destination optionson which callers can reach you
Music on Hold -customise your companys marketing message for all incoming calls.Music on Hold tune Musicatel is included in the OmniPCX Office for which you do not need a Performing Rights Licence.
If you would like Messages on Hold to market your companys services, these can be provided for a duration of up to ten minutes.
Forwarding, play, skip and call back
Password protected
Remote consultation
Available on an analogue station
Appointment reminders
Mailbox the caller is connected
to a pre-defined mailbox
Forwarding to an outside line
Automatic transfer of incomingfaxes and modem
Separate day/night services
Additional Options
Voicemail options
DECT mobility
Information message
Submenu offering another
ten choices
Personal Communication Management Software screen example
Calllog
Dial byname
Opencontact card
Voicemailnotification
Screen popcustomisation
15 programmablefunction keys
Hang up hold,transfer, conference
Callboard
Up to 8 simultaneouscommunications
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Globally, 75 per cent of multi-site
operations and large businesses
are migrating to an IP business
environment. Switching to Alcatel IP
communications solutions will have an
immediate effect on your bottom line.
Alcatel IP communications solutions
help optimise resources. They offer
maximum flexibility whether network
management is an internal resource or
outsourced. Incorporating the latest
technologies, they are based on open
standards to provide compatibility with
equipment you may already have.
VoIP offers
High reliability
Complete scalability
allowing any number of users to be
connected across multiple sites.
Architectural flexibility
you can migrate smoothly at your
own pace and where it makes
economic sense.
Simplified management
one single open platform,
to monitor both voice and data
environments.
Intelligent networking
provides benefits of cost reduction
mechanisms to all users across sites.
Applying IP does not mean you have to
throw away existing equipment. Only
with Alcatel can you decide the pace of
your migration, workstation by workstation,
department by department. Making it
entirely your decision allows you to
assess the existing infrastructure,
highlight strengths and weaknesses,
measure readiness to adopt IP. From
there you can map the migration route
through the organisation.
Voice over Internet Protocol -enabling you to make calls over your data network instead of a fixed
telephone line. Switch to an Alcatel IP solution to improve your profitability.
Diagram shows networking
Capabilities using VoIP
IP Telephony
The Alcatel OmniPCX Office is a native
VoIP appliance, providing all the benefits
of IP telephony including complete
scalability, improved management and
reduced telephone costs.
The Alcatel Reflexes IP telephones,
Alcatel PIMphony IP edition, have the
same voice quality as standard Alcatel
Reflexes terminals.
IP Trunking
OmniPCX Office IP Trunking solutions
can support the mixing of voice and data
on the same network to save money on
inter-site telephone calls. These solutions
are particularly popular among multi-site
businesses that call long distance and/or
internationally.
14 15
OmniPCX
Office
OmniPCX
Office
Head Office Branch Office
Managed WAN
Internet
Router/ADSLModem
IP Trunking IP Trunking
IP Telephony IP Telephony
Router/ADSLModem
Router/ADSLModem
Home Worker
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Alcatel responds to the constantly
changing needs of businesses with
a simple, yet effective answer.
The Alcatel Eye-Box solution enables
network setup and management, with
the sharing of Internet services, while
still offering communications and
information solutions. It is dedicated to
delivering a global converged voice and
data solution.
Eye-Box strengths
Easy to install and ready to use
Reliable performance
High level of security and power
Compatible with all existing client
desktops
Modular and simply evolutionary
Cost effective integrated solution
State of the art technology
Open IT and productivity
applications
Centralised administration interface for
all services and applications
Eye-Box -an integrated voice and data server ready to use instantly.
16 17
Alcatel Eye-Box Compact Edition
Dedicated to very small and medium
sized organisations, with up to 25 users
The most silent desktop server on the
market
Alcatel Eye-Box Premium Edition
Smart SMB server
Relevant to single or multi-site
organisations, with up to 300 users
The advantages for every organisation
Keep your investment under control,
by paying for the services you need,
while keeping company data and
information exchanges secure
Automatic updates, to save time with
deployment
Quick access to company information
for a more efficient reaction
Better sharing of resources and data
These are all ways to improve
relationships with your customers
and suppliers.
Network
management
Sharing of Internetconnectivity
Firewall
Proxy
LDAP DirectoryTelephones Admin
Unified Messaging
Click to call
Automaticdetection of the
OxO IP address
telephones set up
from the Virtual desk
Calls forwarding
management
PIMphony
AntivirusPrint Server
File SharingVirtual Desktop
Email Server
Antispam
...
Security
Content filtering
VPN, ...
Secure Router
Pack
Messaging &
Portal Pack
File & Print
Server Pack
Hosting &
Database Pack
Optional
Softpacks
Telephony
Integration Pack
Internet, Extranet
& Internetwebsites hosting
Databasemanagement
KasperskyAntivirus
OpenetURL Filtering
Outlook/PDASynchro
Eye-Box
Compact Edition
Eye-Box
Premium Edition
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In June 2006 Alcatel launched the
new software version OmniPCX
Office R 5.0. This software will
deliver one of the most advanced IP
telephony solutions in the world by
providing a SIP ready IP telephony
communications solution.
The Alcatel OmniPCX Office
Release 5.0 provides
A new direction towards the IP
communications era
A step towards fixed/mobile
convergence
A brand new efficient and flexible
business model
Evolution to SIP Take advantage
of public networks evolving to IP by
connecting SIP trunks to Alcatel
OmniPCX Office. This will give you
benefits in lower call costs and
greater number portability
On-site IP mobility solution
Alcatel OmniPCX Office allows you
to have the ability to leverage your
wireless LAN infrastructure for both
voice and data
Off-site mobility solution where
workers on the road can keep their
standard mobile telephones and
benefit from telephony services
PIMphony attendant a software
application enabling the operator
to manage incoming calls and
supervise every extension on the
system
New OmniPCX Office Software
Release 5.0the new version software application for fixed and mobile convergence.
The Alcatel 8 and 9 series desktop
telephones come with new options
with the new Alcatel OmniPCX Office
Release 5.0
Alcatel 8 Series
Alcatel IP Touch 4068 Bluetooth
1.2 handset the telephone is easy
to use with a Bluetooth handset or
headset
Alcatel 9 SeriesNew Interface Modules for Alcatel
9 series are.
The Multiple UA (User Access
Protocol) Interface Module connects
up to three telephones on one line.
AP (Access Point) Interface Module
connects to an analogue device, such
as faxes and telephones using just
one line.
SO Interface Module, will let you
take advantage of ISDN services,
such as video conferencing on your
desktop.
V24 Interface Module will send call
cost information to a call logging
system.
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The Alcatel OmniStack LS 6200 is
the ideal switching hardware for your
data network. It supports advanced
quality of service and security for
outstanding voice and video with its
superior user and traffic classification
capabilities. It enables you to connect
PCs, printers and IP telephones
together simply providing quality
and security that you need when
using VoIP.
Every OmniStack LS 6200 switch
provides four, simultaneously
operational, wire-speed Gigabit
Ethernet ports to connect to a
corporate data network.
A compact, one unit (1U) high form
factor, all in one stackable design and
comprehensive set of features makes
the OS 6200 perfect for the following
applications
Enterprise workgroups
Branch offices
Power IP telephones down the
data cable
The OmniStack LS 6200 switches
are available as 24 and 48 port
switches with or without power, over
Ethernet to power IP telephones down
the Ethernet cable. They are
OS-LS-6224
OS-LS-6224P
OS-LS-6248
OS-LS-6248P
Alcatel Data Networking Products -OmniStack LS 6200 family of data switches provides quality and security
for all voice and data.
More Advanced Data Applications -a complete family of solutions for larger companies.
The OmniStack LS 6200 family is
Alcatels newest, fixed configuration
Fast Ethernet family of switches. The
OS-LS 6200 family complements the
existing portfolio of Alcatel enterprise
fixed-configuration workgroup switches,
which include.
OmniSwitch 6600 family switches:
layer 3 10/100 stackable
OmniSwitch 6300 family switches:
layer 2+ 10/100/1000 standalone
OmniSwitch 6800 family switches:
layer 3 10/100/1000/10000
stackable
Alcatels fixed configuration switches
are part of the larger Alcatel enterprise
portfolio that includes the modular-
based OmniSwitch 7700, 7800 and
8800 series of core switches. Together,
this portfolio offers a complete edge-to-
core solution with high availability,
intelligent performance, and enhanced
security in an easy-to-manage, flexible
and scalable package.
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Alcatel OmniPCX Office Features List
23
Architecture
Linux operating system
Power back up
Call server
Integrated call centre
Voicemail
Automated Attendant
Hunting groups
Greetings messages
Music on Hold
Directory entries
Automatic Route Selection (ARS)
Automatic Call Distribution (ACD)
Terminals & workplace
Analogue terminals
Digital (Reflexes) terminals
DECT and WLAN mobile terminals
IP telephones
Softphones
H.323 terminals (V2)
CTI server
Integrated CTI Server (CSTA/TAPI)
PIMphony Clients with integrated
CTI server
CSTA Monitoring and Sessions
Communications ports
Analogue trunks
Leased lines (Q931 and DASS)
Primary Rate Access
Basic Rate Access
IP trunks (H323 and SIP)
E-server
Shared Internet Access
ISDN
External ADSL Modem or Router
Firewall
Proxy/Cache
E-mail server
VPN Remote Worker (PPTP/IPSec)
VPN LAN-to-LAN (IPSec)
LAN infrastructure & services
Embedded LAN Switch
LAN services DHCP/DNS
File server
OmniPCX Office capacities
Terminals, workplace and mobility
Reflexes + Analogue sets 236
Reflexes terminals 236
Mobile Reflexes terminals (DECT)
or Mobile IP Sets 120
Analogue sets 196
VoIP users (e-Reflexes
+IP PIMphony) 200
H323 Client 150
PIMphony Clients with integrated
CTI server 200
Add-on modules (max. 2 per
terminal) 136
S0, V24, Analogue Plugware 48
V24 Metering Plugware 1
IBS radio base station 60
Call server
Voicemail ports 2 - 8
Voicemail storage from 60 mins to
200 hours with a hard disk
Greetings 8
Languages from 2 to 4
Call centre 8 groups, 32 agents
Directory entries 3,000
Abbreviated numbers 2,200
System Music on Hold 16 sec
Customisable Music on Hold from
2 to 10 mins
ARS entries 3000
Metering tickets up to 1,000 tickets
NMC (Network Management Centre)
tickets with hard disk up to 30,000
tickets Groups (Hunting/Broadcasting/Pickup)
50 (with up to 32 subscribers in each
group)
Attendant group 8 (with up to
8 attendants in each group)
XML is a language used to structure
and define information on the web.
Application Openness of the 8 series
The IP Touch 8 Series terminals (except
the 4018 set) have the ability to access
and display XML Business and
Communications applications such as
free desktop environments, presence
and video management, security and
alarm management. These applications
can be developed by one of Alcatels
applications partners to customise IP
Touch to the unique demands of your
business.
Applications currently available
IP Touch Caller Display
Displays the calling/called persons
photo
Images stored in an LDAP or X500
directory
IP Touch Directory
Display of contacts information
The user can then make a telephone
call directly from the application
screen
IP Touch DoorCam
Automatic intercom dialling
Display of the image from the
camera located at the door
Door can be opened from any
designated IP Touch telephone
IP Touch Instant Messenger
Send a SMS/email from an IP Touch
to an IP Touch/GSM/PC
Identify at a glance who you are
calling
Cost saving no need for a
receptionist
Send a SMS instead of a call
Alcatel XML Applications -allow you to manage your handset directory - direct from your PC.
22