ALE Application Partner Program Inter-Working Report · ALE Application Partner Program Inter-Working Report Partner: Jabra (GN Netcom A/S) Application: Headsets & Personal communications

ALE Application Partner Program Inter-Working Report

Partner: Jabra (GN Netcom A/S) Application: Headsets & Personal communications

devices for softphone applications

The product and release listed have been tested with the Alcatel-Lucent Enterprise Communication Platform and the release specified hereinafter. The tests concern only the inter-working between the AAPP member’s product and the Alcatel-Lucent Enterprise Communication Platform. The inter-working report is valid until the AAPP member’s product issues a new major release of such product (incorporating new features or functionality), or until ALE issues a new major release of such Alcatel-Lucent Enterprise product (incorporating new features or functionalities), whichever first occurs. ALE MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS WITH RESPECT TO THE APPLICATION PARTNER PRODUCT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ALE HEREBY EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY NATURE WHATSOEVER AS TO THE AAPP MEMBER’S PRODUCT INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE AND ALE FURTHER SHALL HAVE NO LIABILITY TO AAPP MEMBER OR ANY OTHER PARTY ARISING FROM OR RELATED IN ANY MANNER TO THIS CERTIFICATE.

The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other trademarks used by

affiliated companies of ALE Holding, visit: www.al-enterprise.com/en/legal/trademarks-copyright. All other trademarks are the

property of their respective owners. The information presented is subject to change without notice. Neither ALE Holding nor

any of its affiliates assumes any responsibility for inaccuracies contained herein. © 2018 ALE International. All rights reserved

ALE Application Partner Program – Inter-working report - Edition 11 - page 2/83

Copyright © ALE 2019

Certification overview

Date of the certification March 2019

ALE International representative AAPP

AAPP member representative Mehmet Celikcan

Alcatel-Lucent Enterprise Communication Platform

OmniPCX Enterprise OXO Connect OpenTouch

Alcatel-Lucent Enterprise Communication Platform Release

Hosted at Alcatel-Lucent Lab

OXE R12.x OXO R3.0 OpenTouch R2.x

Application Category Headset / amplifier Author(s): Mehmet Celikcan Reviewer(s): Sebastien Ehrhard, Rachid Himmi Historic Edition 1: initial document Edition 2: update with the new range of Jabra devices and latest Alcatel-Lucent softphones Edition 3: update with the new range of Jabra devices and latest Alcatel-Lucent softphones – January 2015 Edition 4: update with the new range of Jabra devices and latest Alcatel-Lucent softphones (Jabra Biz 2400 II) – June 2015 Edition 5: Update with the new range of Jabra devices and latest Alcatel-Lucent softphones (Jabra Speak 810 UC and Jabra Pro 930 Duo – September 2015) Edition 6: Update test due to latest IP Desktop Softphone release Edition 7: Update test due to new Jabra product (Speak 710) Edition 8: Updated with results from the new Jabra Product – Jabra Evolve 75e Edition 9: Updated with results from the new Jabra Product – Jabra Engage Series – March Edition 10: Updated with results from the new Jabra Product – Jabra Engage 50 - September Edition 11 : Updated with results from the Jabra Evolve 65T device – November 2018 Edition 12 : Updated with results from the Jabra Evolve 65e – March 2019

Test results

Passed

Refused Postponed

Passed with restrictions

IWR validity extension

None



Device Summary

Headset Name Jabra UK/EU ref

Jabra US ref

LINK 280 USB-to-QD adapter (2)

280-09 280-09

LINK 350 USB Bluetooth adapter (3)

100-63400000-59 100-63400000-59

BIZ 2400 USB DUO 2499-829-104 2499-829-105

Biz 2300 UC Mono: 2393-829-109 Duo: 2399-829-109

Jabra Biz 2400 II CC 2499-829-309 2499-829-309

Jabra Biz 2400 II BT 2499-829-209 2499-829-209

GN 2000 USB 20001-032 20001-032

UC VOICE 150 DUO 1599-829-209 1599-829-209

UC VOICE 250 2507-829-209 2507-829-209

UC VOICE 550 5593-829-209 5593-829-209

UC Voice 750A Mono: 7593-829-409 Duo: 7599-829-409

Evolve 20 UC Mono: 4993-829-209 Stereo: 4999:829-209

Evolve 30 UC Mono: 5393-829-209 Stereo: 5399-829-209



Evolve 80 UC Stereo: 7899-829-209

SPEAK 410 7410-209 7410-209

SPEAK 510 UC 7510-209 7510-409 100-431000000-60

PRO 9470 UK: 9470-29-707-102 EU:9470-26-904-101

9470-65-707-105

PRO 9465 UK: 9465-29-804-102 EU: 9465-29-804-101

9465-69-804-105

PRO 9460 DUO UK: 9460-29-707-102 EU: 9460-29-707-101

9460-69-707-105

PRO 9450

Midi variant UK: 9450-25-507-102 EU: 9450-25-507-101 Flex variant UK: 9450-25-707-102 EU: 9450-25-707-101 Duo flex variant UK: 9450-29-707-102 EU: 9450-29-707-101

Midi variant 9450-65-507-105 Flex variant 9450-65-707-105 Duo variant 9450-69-707-105

PRO 930 USB UK: 930-25-509-102 EU: 930-25-509-101

930-65-509-105

PRO 935 935-15-509-185 935-15-509-185

Jabra Stealth UC 5578-230-109 5578-230-109

Jabra Motion UC 6630-900-101 6630-900-101

Jabra Supreme UC 100-99400010-02 100-99400010-02

Jabra Speak 710 UC 7710-409 7710-409

Jabra Motion Office 6670-904-101 6670-904-101

Jabra Pro 930 Duo UC 930-29-509-101 930-69-509-105



Jabra Evolve 75e & Link 370 UC

7099-823-409 7099-823-409

Jabra Evolve 75 & Link 370 UC

7599-838-109 7599-838-109

Jabra Engage 75 / Jabra Engage 65

9553-553-111 9555-553-111 9559-553-111 9556-583-111 9555-583-111 9559-583-111

9553-553-125 9555-553-125 9559-553-125 9556-583-125 9555-583-125 9559-583-125

Jabra Speak 810 UC 7810-299 7810-299

Jabra Evolve 65T 6598-832-209 6598-832-209

Jabra Evolve 65e 6599-623-109 6599-629-109

6599-623-109 6599-629-109

Jabra Engage 50 UC

5093-610-189 (Mono) 5099-610-189 (Stereo) 50-219 JABRA ENGAGE LINK USB-A, UC 50-259 JABRA ENGAGE LINK USB-C, UC

5093-610-189 (Mono) 5099-610-189 (Stereo) 50-219 JABRA ENGAGE LINK USB-A, UC 50-259 JABRA ENGAGE LINK USB-C, UC



Test Results Summary

Headset Name Open Touch Connection for

PC

IP Desktop Softphone

PIMphony Multi-Media

Alcatel Rainbow

Adapter

LINK 280 USB-to-QD adapter

Passed Passed with restrictions

Passed

Not Tested

Corded device

BIZ 2400 USB DUO


Passed Not Tested

Jabra Biz 2400 II CC UC


Passed with restrictions Passed

Not Tested

Jabra Biz 2400 II BT UC



Not Tested

GN 2000 USB Passed Passed with restrictions

Passed Not Tested

Biz 2300 UC Passed


Not Tested

UC VOICE 150 DUO


Passed Not Tested

UC VOICE 250 Passed Passed with restrictions

Passed Not Tested

UC VOICE 550 Passed Passed with restrictions

Passed Not Tested

UC Voice 750A Passed


Not Tested

Evolve 20 UC Passed


Not Tested

Evolve 30 UC Passed


Not Tested

Evolve 40 UC Passed


Not Tested

Jabra Evolve 75

Passed Passed with restrictions Passed

Not Tested

Evolve 80 UC Passed


Not Tested

SPEAK 510+ Passed Passed with restrictions

Passed Not Tested

SPEAK 410 Passed Passed with restrictions

Passed Not Tested

SPEAK 810 Passed Passed with restrictions

Passed Not Tested

Jabra Engage 50

Passed

Passed Passed

with restrictions


Speak 710 UC Passed Passed with restrictions

Passed Not Tested



Wireless Devices

PRO 9470 Passed Passed with restrictions

Passed

Not Tested


Passed

Not Tested

PRO 9460 DUO


Passed

Not Tested


Passed Not Tested

PRO 930 USB Passed Passed with restrictions

Passed Not Tested

Pro 935 USB Passed Passed with restrictions

Passed

Not Tested

Evolve 65 UC Passed


Not Tested

Jabra Stealth UC

Passed


Not Tested

Jabra Motion UC

Passed


Not Tested

Jabra Supreme UC

Passed


Not Tested

Jabra Motion Office

Passed


Not Tested

Jabra Pro 930 Duo


Not Tested

Jabra Evolve 75e – Link 370 UC



Jabra Evolve 75

Passed Passed with Restrictions Passed

Not Tested

Jabra Engage 75 Series


Passed

Jabra Evolve 65T


Passed

Jabra Evolve 65e


Passed

Test Results: Passed / Passed with restriction / Refused /Postponed



AAPP Member Contact Information

Contact name: Mehmet Celikcan

Title: Technical Alliance Manager

Address: Lautrupbjerg 7

Zip Code: 2750

City: BALLERUP

Country: DENMARK

Phone: +45 45 75 00 00 / + 45 45 75 8552

Fax: +45 45 75 88 88

Web site: http://www.jabra.com

Email address: [email protected]

Contact name: Anders Terp

Title: Strategic Alliance Director

Address: Lautrupbjerg 7

Zip Code: 2750

City: BALLERUP

Country: DENMARK

Phone: +45 45 75 00 00 / + 45 45759433

Fax: +45 45 75 88 88

Web site: http://www.jabra.com

Email address: [email protected]



TABLE OF CONTENTS

1 INTRODUCTION ...................................................................................................................................................... 11

2 VALIDITY OF THE INTERWORKING REPORT .................................................................................................. 12

3 LIMITS OF THE TECHNICAL SUPPORT ............................................................................................................ 13

3.1 CASE OF ADDITIONAL THIRD PARTY APPLICATIONS ........................................................................... 13

4 APPLICATION INFORMATION ............................................................................................................................. 14

5 TESTS ENVIRONMENT .......................................................................................................................................... 15

5.1 HARDWARE CONFIGURATION ............................................................................................................ 15 5.2 SOFTWARE CONFIGURATION .............................................................................................................. 15

6 TEST METHOD ........................................................................................................................................................ 19

7 RESTRICTIONS ........................................................................................................................................................ 20

7.1 KNOWN RESTRICTIONS ...................................................................................................................... 20 7.1.1 For all softphones ..................................................................................................................... 20 7.1.2 For IPDesktop softphone .......................................................................................................... 20 7.1.3 For PIMphony ........................................................................................................................... 20 7.1.4 For Rainbow softphone ............................................................................................................. 21

7.2 RECOMMENDATIONS ......................................................................................................................... 21

8 REMARK ABOUT OTC SMARTPHONE AND TABLET CLIENTS ..................................................................... 22

9 TEST RESULTS ........................................................................................................................................................ 23

9.1 LINK 280 USB ADAPTER.................................................................................................................. 23 9.1.1 Summary of problems ............................................................................................................... 23 9.1.2 Summary of restrictions ............................................................................................................ 24

9.2 BIZ 2400 USB ................................................................................................................................... 25 9.2.1 Summary of problems ............................................................................................................... 25

9.3 SUMMARY OF RESTRICTIONS ............................................................................................................. 26 9.4 BIZ 2400 II CC .................................................................................................................................. 26

9.4.1 Summary of problems ............................................................................................................... 28 9.4.2 Summary of restrictions ............................................................................................................ 28

9.5 BIZ 2400 II USB BT .......................................................................................................................... 29 9.5.1 Summary of problems ............................................................................................................... 30 9.5.2 Summary of restrictions ............................................................................................................ 30

9.6 BIZ 2300 USB ................................................................................................................................... 31 9.6.1 Summary of problems ............................................................................................................... 31 9.6.2 Summary of restrictions ............................................................................................................ 31

9.7 GN 2000 USB ................................................................................................................................... 33 9.7.1 Summary of problems ............................................................................................................... 33 9.7.2 Summary of restrictions ............................................................................................................ 33

9.8 JABRA UC VOICE 150 ........................................................................................................................ 34 9.8.1 Summary of problems ............................................................................................................... 34 9.8.2 Summary of restrictions ............................................................................................................ 34



9.11 JABRA UC VOICE 750A...................................................................................................................... 37 9.11.1 Summary of problems ............................................................................................................... 37 9.11.2 Summary of restrictions ............................................................................................................ 37

9.12 SPEAK 410 ....................................................................................................................................... 38 9.12.1 Summary of problems ............................................................................................................... 38 9.12.2 Summary of restrictions ............................................................................................................ 38



9.13 SPEAK 510 (+ VARIANT) .................................................................................................................. 39 9.13.1 Summary of problems ............................................................................................................... 39 9.13.2 Summary of restrictions ............................................................................................................ 39

9.14 SPEAK 810 UC ................................................................................................................................. 40 9.14.1 Summary of problems ............................................................................................................... 40 9.14.2 Summary of restrictions ............................................................................................................ 40

9.15 SPEAK 710 UC ................................................................................................................................. 41 9.15.1 Summary of problems ............................................................................................................... 41 9.15.2 Summary of restrictions ............................................................................................................ 41

9.16 PRO 9470 .......................................................................................................................................... 42 9.16.1 Summary of problems ............................................................................................................... 42 9.16.2 Summary of restrictions ............................................................................................................ 42




9.20 PRO 930 ............................................................................................................................................ 46 9.20.1 Summary of problems ............................................................................................................... 46 9.20.2 Summary of restrictions ............................................................................................................ 47

9.21 PRO 935 ............................................................................................................................................ 48 9.21.1 Summary of problems ............................................................................................................... 48

9.22 PRO 930 DUO .................................................................................................................................... 49 9.22.1 Summary of problems ............................................................................................................... 49 9.22.2 Summary of restrictions ............................................................................................................ 50

9.23 EVOLVE 20 UC .................................................................................................................................. 50 9.23.1 Summary of problems ............................................................................................................... 50

9.24 SUMMARY OF RESTRICTIONS ............................................................................................................. 51 9.25 EVOLVE 30 UC .................................................................................................................................. 52


9.26 EVOLVE 30 II UC ............................................................................................................................... 53 9.26.1 Summary of problems ............................................................................................................... 53 9.26.2 Summary of restrictions ............................................................................................................ 54

9.27 EVOLVE 40 UC .................................................................................................................................. 55 9.27.1 Summary of problems ............................................................................................................... 55 9.27.2 Summary of restrictions ............................................................................................................ 55



9.30 JABRA MOTION OFFICE ..................................................................................................................... 59 9.30.1 Summary of problems ............................................................................................................... 59 9.30.2 Summary of restrictions ............................................................................................................ 60

9.31 JABRA MOTION UC ........................................................................................................................... 61 9.31.1 Summary of problems ............................................................................................................... 61 9.31.2 Summary of restrictions ............................................................................................................ 61

9.32 JABRA STEALTH UC .......................................................................................................................... 62 9.32.1 Summary of problems ............................................................................................................... 62 9.32.2 Summary of restrictions ............................................................................................................ 62

9.33 JABRA SUPREME UC .......................................................................................................................... 63 9.33.1 Summary of problems ............................................................................................................... 63 9.33.2 Summary of restrictions ............................................................................................................ 63

9.34 JABRA EVOLVE 75 – LINK 370 UC .................................................................................................... 64 9.34.1 Summary of problems ............................................................................................................... 64



9.34.2 Summary of restrictions ............................................................................................................ 64 9.35 JABRA EVOLVE 75E – LINK 370 UC ................................................................................................... 65


9.36 JABRA ENGAGE 75 ............................................................................................................................. 66 9.36.1 Summary of problems ............................................................................................................... 66 9.36.2 Summary of restrictions ............................................................................................................ 66



9.39 JABRA EVOLVE 65T – LINK 370 UC .................................................................................................. 69 9.39.1 Summary of problems ............................................................................................................... 69 9.39.2 Summary of restrictions ............................................................................................................ 69

9.40 JABRA EVOLVE 65E – LINK 370 UC ................................................................................................... 70 9.40.1 Summary of problems ............................................................................................................... 70 9.40.2 Summary of restrictions ............................................................................................................ 70

10 APPENDIX A -- SUBJECTIVE MEASUREMENTS .......................................................................................... 71

11 APPENDIX B – TEST PLAN ............................................................................................................................... 72

11.1 AUDIO WIZARD .................................................................................................................................. 72 11.2 INCOMING CALL ................................................................................................................................. 72 11.3 OUTGOING CALL ................................................................................................................................ 75 11.4 DEFENCE ........................................................................................................................................... 76

12 APPENDIX C – AAPP MEMBER’S ESCALATION PROCESS ........................................................................ 77

13 APPENDIX D: AAPP PROGRAM ....................................................................................................................... 78

13.1 ALCATEL-LUCENT APPLICATION PARTNER PROGRAM (AAPP)......................................................... 78 13.2 ENTERPRISE.ALCATEL-LUCENT.COM ................................................................................................ 79

14 APPENDIX F: AAPP ESCALATION PROCESS ............................................................................................... 80

14.1 INTRODUCTION .................................................................................................................................. 80 14.2 ESCALATION IN CASE OF A VALID INTER-WORKING REPORT ............................................................. 81 14.3 ESCALATION IN ALL OTHER CASES ..................................................................................................... 82 14.4 TECHNICAL SUPPORT ACCESS ............................................................................................................ 83



1 Introduction This document is the result of the certification tests performed between the AAPP member’s application and Alcatel-Lucent Enterprise’s platform. It certifies proper inter-working with the AAPP member’s application. Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, ALE International cannot guarantee accuracy of printed material after the date of certification nor can it accept responsibility for errors or omissions. Updates to this document can be viewed on:

- the Technical Support page of the Enterprise Business Portal (https://businessportal.alcatel-lucent.com) in the Application Partner Interworking Reports corner (restricted to Business Partners)

- the Application Partner portal (https://www.al-enterprise.com/en/partners/aapp) with free access.

https://businessportal.alcatel-lucent.com/

https://www.al-enterprise.com/en/partners/aapp



2 Validity of the InterWorking Report This InterWorking report specifies the products and releases which have been certified. This inter-working report is valid unless specified until the AAPP member issues a new major release of such product (incorporating new features or functionalities), or until ALE International issues a new major release of such Alcatel-Lucent Enterprise product (incorporating new features or functionalities), whichever first occurs. A new release is identified as following:

a “Major Release” is any x. enumerated release. Example Product 1.0 is a major product release.

a “Minor Release” is any x.y enumerated release. Example Product 1.1 is a minor product release

The validity of the InterWorking report can be extended to upper major releases, if for example the interface didn’t evolve, or to other products of the same family range. Please refer to the “IWR validity extension” chapter at the beginning of the report.

Note 1: The InterWorking report becomes automatically obsolete when the mentioned product releases are end of life.

Note 2: The renewal of the interoperability test (certification) is under the responsibility of the partner except if the certification fee is included in the program fee (e.g. “Application Partner” membership level) in this case ALE will schedule a new certification every two year.



3 Limits of the Technical support

For certified AAPP applications, Technical support will be provided within the scope of the features which have been certified in the InterWorking report. The scope is defined by the InterWorking report via the tests cases which have been performed, the conditions and the perimeter of the testing and identified limitations. All those details are documented in the IWR. The Business Partner must verify an InterWorking Report (see above “Validity of the InterWorking Report) is valid and that the deployment follows all recommendations and prerequisites described in the InterWorking Report.

The certification does not verify the functional achievement of the AAPP member’s application as well as it does not cover load capacity checks, race conditions and generally speaking any real customer's site conditions.

Any possible issue will require first to be addressed and analysed by the AAPP member before being escalated to ALE International. Access to technical support by the Business Partner requires a valid ALE maintenance contract For details on all cases (3

rd party application certified or not, request outside the scope of this IWR,

etc.), please refer to Appendix F “AAPP Escalation Process”.

3.1 Case of additional Third party applications

In case at a customer site an additional third party application NOT provided by ALE International is included in the solution between the certified Alcatel-Lucent Enterprise and AAPP member products such as a Session Border Controller or a firewall for example, ALE International will consider that situation as to that where no IWR exists. ALE International will handle this situation accordingly (for more details, please refer to Appendix F “AAPP Escalation Process”).



4 Application information Application commercial name: Full portfolio of Jabra headsets ranging from Wireless to Wired products are included in this report. Latest document edition contain documentation about Jabra Speak 710 product, which can connect in different methods, both Wired – via USB and Wireless via Bluetooth. Application version: Please refer to table in Device Summary section of the document for details on version. Interface type: USB / Bluetooth



5 Tests environment

5.1 Hardware configuration Alcatel Communication Platform: CallServer; UA and Z interfaces, IPDect, WLAN

5.2 Software configuration Below software configuration has been used for the Certification verification conducted in June 2015.

Alcatel-Lucent Communication Platform: o OpenTouch 2.0.2.31 o OmniPCX Enterprise R11.1 (l1.301.17f) o OmniPCX Office R100/40.002

IP Desktop Softphone : version 11.0.60

Pimphony Multi-Media: version 6.8 build 3180

Alcatel OpenTouch Conversation for PC: Not Tested

Alcatel OpenTouch Connection for PC: Version 2.2.016.002

Table below lists the version of the Jabra products used for the certification test performed in June 2015.

Jabra Products Version

Jabra Evolve 20 UC Stereo 1.23.0


Jabra Evolve 40 UC Mono 2.0.0


Jabra Biz 2400 UC Stereo 1.42.0

Jabra UC Voice 750a UC

Stereo 1.21.0


Jabra Speak 510+ UC Speakerphone 2.10.0

Jabra Evolve 65 Stereo 1.56.0

Jabra Pro 935 Mono 1.4.6

Jabra Pro 9470 Stereo 3.11.2

Jabra Motion Office Mono 2.0.0

Jabra Stealth UC Mono 2.0.0 / 1.22.0

Jabra Motion UC Mono 3.19.0 / 1.22.0

Jabra Supreme UC Mono -

Jabra Biz 2400 II CC Mono/Stereo 1.6.0

Jabra Biz 2400 II BT Mono/Stereo 1.12.0

Below software configuration has been used for the Certification verification conducted in September

2015.

IP Desktop Softphone : version 11.0.0.0


Alcatel OpenTouch Conversation for PC: Version 2.0.208.001




Table below lists the version of the Jabra products used for the certification test performed in September 2015.


Jabra Speak 810 UC Speakerphone 1.0.15

Jabra Pro 930 Duo Duo 2.2.0

Table below lists the version of the Jabra products used for the IP Desktop [version 11.0.60]

certification test performed in January 2017.


Jabra Link 180 1.4.0


Jabra Evolve 30 II UC Stereo 2.3.0



Jabra Biz 2300 UC Mono 2.2.0



Jabra Speak 810 Stereo 1.2.83

Jabra Evolve 65 Stereo 1.58.0

Jabra UC Voice 750a UC

Stereo 1.26.0


Jabra Biz 2400 II BT UC

Stereo 1.12.0

ED07

Below software configuration has been used for the Certification verification conducted in April 2017.

IP Desktop Softphone : version 11.0.60.0



Table below lists the version of the Jabra products used for the IP Desktop, PIMphony and

Opentouch Conversation certification test performed in April 2017.


Jabra Speak 710 UC Speakerphone 0.0.36 And upper

ED08




2017.


PIMphony Multi-Media: version 6.8 build 3180


Alcatel Rainbow for PC: version 1.29.3

Table below lists the version of the Jabra product used for the IP Desktop, PIMphony, Alcatel

Rainbow and OpenTouch Conversation certification test performed in Edition 8 of the IWR document

performed in September 2017.

Jabra Product(s) Version

Jabra Evolve 75e & Link 370 UC

USB wireless headset

Evolve 75e: 1.0.1

Link 370 UC = 1.26.0

ED09

Below software configuration has been used for the Certification verification conducted in March

2018.






Rainbow and OpenTouch Conversation certification test performed in Edition 9 of the IWR document

performed in March 2018.


Jabra Engage (75 & 65)

USB wireless headset

FW 1.6.0 Rainbow

FW 17.1-4 Alu IP Desktop Softphone/PIMphony/Opentouch Conversation

ED10


2018.

IP Desktop Softphone: version 11.0.60







Rainbow and OpenTouch Conversation certification test performed in Edition 10 of the IWR

document performed in September 2018.


Jabra Engage 50 USB Wired FW 1.21.0

ED11

Below software configuration has been used for the Certification verification conducted in November

2018.

IP Desktop Softphone: version 11.0.60






document performed in November 2018.


Jabra Evolve 65T USB/BT Wireless

FW 2.22.0 + Link 370 1.21.0

ED12

Below software configuration has been used for the Certification verification conducted in March

2019.

IP Desktop Softphone: version 11.0.76.0






document performed in November 2018.


Jabra Evolve 65e USB/BT Wireless

FW 2.9.0 + Link 370 1.21.0



6 Test Method Both transmit and receive audio path quality are evaluated according to Appendix A. The following parameters are in focus:

* Listening Test Parameter Sound level After setup, the signal level in the

headset is comfortable.

Speech Quality The speech must be clear and undistorted.

In addition, the Call Control (On-Hook / Off-Hook, Mute / Un-Mute) is verified on the softphone application and on the headset together as well as the synchronization between both. The test scenarios are described in Appendix B.

The softphones are tested on the following OS:

- Windows XP Pro SP3 - 32 bits

- Windows Vista SP2 - 32 bits

- Windows 7 Integral Edition SP1 - 32 bits

- Windows 7 Integral Edition SP1 - 64 bits

- Windows 8 64 bits

- Windows 10 64 Bits



7 Restrictions This section describes the known restrictions for the tested softphones. These restrictions are related to the softphone itself, not to Jabra headset usage.

7.1 Known restrictions

7.1.1 For all softphones

In multi-line configurations, Call Control (Hook-on, Hook-off, mute) from the headset is NOT supported and must be managed from the softphone

The audio path is not established in the listening part of the audio wizard. The ringing audio file should be modified for a longer file to solve the issue. The issue occurs only during the audio wizard.

Be careful not to use other softphones on the same computer. Some of them may interact with the headset and lead to unexpected behaviors on the IPDesktop Softphone, PIMphony and OpenTouch Conversation and Connection clients. For example, when using at the same time the ALE Rainbow client and the IPDesktop softphone (IPDSP) on the PC, an incoming call to the IPDSP will need two key presses on the Speaker 710 to be answered.

7.1.2 For IPDesktop softphone

Mute is not synchronized between headset and softphone o When you press the mute button on the headset, this mute is synchronized with the

IPDesktopsoftphone. You will see a blinking mute icon on the softphone GUI. You can cancel the mute action by pressing the headset mute button or the softphone mute button.

o When you press the mute button on the IPDesktopsoftphone, this mute is NOT synchronized with the headset. You have to cancel the mute action by pressing again the softphone mute button.

After removal and reinsertion of a headset during an active conversation, the existing call audio stays connected to the PC speaker/microphone and is not reestablished with the headset.

The audio wizard must not be started when a call is active.

7.1.3 For PIMphony

Auto-answer is not available

The audio path is not established in the listening part of the audio wizard. The ringing audio file should be modified for a longer file to solve the issue. The issue occurs only during the audio wizard.

Call control work after audio wizard is run and audio device is configured.

The audio wizard must not be started when a call is active.

Ring tones are not send to the Headset, instead when headset is set as default device for ringtone only the LED indications on the headset will indicate incoming call. No tone will be audible.

Mute synchronization is not supported between the PIMphony client and the Jabra device.

PIMphony and Jabra Direct conflict in a special scenario. An issue which sometimes can bring the headset in a rebooting state is observed in an environment where Jabra Direct is also running on the same laptop. The situation only occur with a specific procedure and also depend on ‘softphone selection’ menu in Jabra Direct menu. Please make sure Microsoft Skype for Business is not selected when Jabra Direct is used. Instead e.g. Skype can be selected in the softphone menu in Jabra Direct.



The procedure for creating the issue is:

connect the Headset to PC where PIMphony is running and set as default audio device from

Operating System

Start PIMphony and set Headset as default audio device to Softphone by running audio wizard on

Softphone

Start Jabra Direct on PC

Disconnect Headset and reconnect it to PC

The Headset will sometimes reboot.

7.1.4 For Rainbow softphone

Mute is not synchronized between headset and softphone o When you press the mute button on the headset, this mute is synchronized with the

Rainbow. You will see a blinking mute icon on the softphone GUI. o When you press the mute button on the IPDesktopsoftphone, this mute is NOT

synchronized with the headset. You have to cancel the mute action by pressing again the softphone mute button.

After removal and reinsertion of a headset during an active conversation, the existing call audio stays connected to the PC speaker/microphone and can be re-transferred to the headset but call control action like ‘Terminate call’ will not be supported on the active call. In order to work the softphone, need to become idle.

Performing a last number redialed action from the headset is not supported by the Rainbow application.

Perform a ‘reject incoming call’ action from the headset is not supported by the Rainbow application, meaning the incoming call will keep ringing.

If Outgoing call is initiated from the softphone, the call status is not sent to the headset. This means that headset need to press twice to terminate an active call.

7.2 Recommendations When using a headset, the check box “echo cancellation” in the audio wizard should be

unselected to have a correct audio level



8 Remark about OTC smartphone and tablet clients

OTC smartphones and tablet clients are not in the scope of this Interworking report since these devices are standard consumer products. The following remarks apply for the OTC smartphones and tablet clients:

Mute is not synchronized between headset and OTC smartphones and tablet clients o When you press the mute button on the headset, this mute is NOT synchronized

with the OTC smartphone and tablet client. You have to cancel the mute action by pressing again the headset mute button.

o When you press the mute button on the OTC smartphone and tablet client, this mute is NOT synchronized with the headset. You have to cancel the mute action by pressing again the smartphone and tablet client mute button.

Call control (answer/end call) is only available on smartphone and tablet applications running in GSM mode.

Call control (answer/end call) is NOT available on smartphone and tablet applications running in VoIP mode.



9 Test results This section is a summary of the main features tested. This is not a complete description of all the tests performed. Please refer to appendix B for the detailed test plan.

9.1 LINK 280 USB Adapter

Name : Link 280 USB Adapter

Headset type : UC Enabler

X Wired Wireless

X Mono Stereo

Compatibility with Alcatel-Lucent softphones :

OTC CONNECTION FOR PC PASSED

IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS

PIMPHONY MULTI-MEDIA PASSED

Plug-and-play USB adapter with built-in Bluetooth

Fits all corded Jabra QD headsets for desk phones

Flexible in line call control buttons

Enhanced digital audio via new DSP

Subjective tests Result

Receiving

Audio quality headset side Passed

Headset side comprehension of speech Passed

Music listening Passed

Volume control Passed

Sending

Audio quality for remote party Passed

Distant side comprehension of speech Passed

Noise Cancellation feature (depending on chosen HW Top headset)

Passed

Call control Result

Audio wizard Passed

On-hook/Off-hook from the headset or the softphone Passed

Mute Passed with restrictions

Conference Passed

Defence (Headset unplug) Passed

9.1.1 Summary of problems

None



9.1.2 Summary of restrictions

9.1.2.1 IP Desktop Softphone

When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR 1-132987769



9.2 BIZ 2400 USB

Name : BIZ 2400 USB

Headset type :

X Wired Wireless

X Mono X Stereo





Be heard – with Jabra BIZ 2400’s clear voice transmission

Drown out the noise – with the headset’s advanced noise-

canceling technology

Talk in comfort – with super soft ear cushions and your

choice of headset

Work how you want – Jabra BIZ 2400 Series has over 20

models to suit all office environments

Kevlar cord

360 degree free microphone spinning

Surgical steel

Bluetooth for mobile phone connection


Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed



None



9.3 Summary of restrictions



9.4 BIZ 2400 II CC

Name : BIZ 2400 II USB CC

Headset type :

X Wired Wireless

X Mono X Stereo


OTC CONNECTION FOR PC PASSED WITH RESTRICTIONS



The best just got better – Jabra Biz 2400 for the clearest, most

comfortable conversation yet.

Better conversation with noise cancelation and enhanced

speakers in the ear cups, the Jabra Biz 2400 II USB ensures

quick call resolution and better call experience than ever

before.

Better sound with HD Voice and Hi-Fi sound.

Better build for outstanding durability and optimum

positioning.

Better comfort, super soft leatherette ear cushions and new

headband padding for all day comfort.

Info: The Jabra Biz 2400 CC variant is using the same controller

layout/design as the Biz 2300.


Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed







9.4.1.1 OTC clients

On current headset release [1.6.0 ] an issue has been observed with the Mute/Un-Mute handling.

Basically the issue is that it is not possible to Unmute the microphone from the softphone application, if the Microphone Mute was activated from the headset. So to work-around user must mute/ unmute from same device. Problem is addressed and will be available in a future headset service release.






9.5 Biz 2400 II USB BT

Name : Biz 2400 II USB BT

Headset type :

X Wired Wireless

X Mono X Stereo


OTC CONNECTION FOR PC PASSED WITH RESTRICTIONS



The best just got better – Jabra Biz 2400 for the clearest, most

comfortable conversation yet.

Better conversation with noise cancelation and enhanced

speakers in the ear cups, the Jabra Biz 2400 II USB ensures

quick call resolution and better call experience than ever

before.

Better sound with HD Voice and Hi-Fi sound.

Better build for outstanding durability and optimum

positioning.

Better comfort, super soft leatherette ear cushions and new

headband padding for all day comfort.

Info: The Jabra Biz 2400 II BT variant is using the same controller

layout/design as the Biz 2400.


Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed





9.5.1.1 OTC clients

On current headset release [1.6.0 ] an issue has been observed with the Mute/Un-Mute handling.

Basically the issue is that it is not possible to Unmute the microphone from the softphone application, if the Microphone Mute was activated from the headset. So to work-around user must mute/ unmute from same device. Problem is addressed and will be available in a future headset service release.






9.6 BIZ 2300 USB

Name : BIZ 2300 USB

Headset type :

X Wired Wireless

X Mono X Stereo





Be heard – with Jabra BIZ 2300 clear voice transmission




choice of headset

Work how you want – Jabra BIZ 2300 Series has over 8

models to suit all office environments

Kevlar cord

360 degree free microphone spinning

Surgical steel


Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed



None








9.7 GN 2000 USB

Name : GN 2000 USB

Headset type :

X Wired Wireless

X Mono X Stereo





Robust design for exceptional comfort and day-after-day

durability

Wideband sound for natural audio quality and noise

cancelling microphone

Large ear-cushions for extra comfort - delivered with

foam and leatherette ear cushions

Dual ear ideal for a call centre environment.


Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed



None






9.8 Jabra UC Voice 150

Name : Jabra UC Voice 150

Headset type :

x Wired Wireless

Mono x Stereo





Jabra UC VOICE ™ 150 ENTRY -LEVEL UC HEADSET WITH OUTSTANDIN G SOUND CLARITY --Designed for light usage --Crystal clear wideband sound --Soft and comfortable velour ear cushions --Microphone with a superior noise-reduction feature -- Intuitive call-control unit for fast user adoption --Plug-and-play USB connectivity


Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed



None








Headset type :

x Wired Wireless

x Mono Stereo





Jabra UC VOICE ™ 250 DISCREET AND PORTABLE UC HEADSET --Designed for light-to-medium use --Lightweight and portable design --Discreet behind-the-ear wearing style --Crystal clear wideband sound --Microphone with a noise-reduction feature -- Intuitive call-control unit for fast user adoption --Plug-and-play USB connectivity


Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed



None








Headset type :

x Wired Wireless

Mono x Stereo





Jabra UC VOICE ™ 550 CLASSIC AND comfortable UC headset --Designed for light-to-medium use --Soft leatherette padding on the headband --Comfortable leatherette ear cushions --Crystal clear wideband sound --Microphone with a superior noise-reduction feature -- Intuitive call-control unit for fast user adoption --Plug-and-play USB connectivity


Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed



None






9.11 Jabra UC Voice 750a

Name : Jabra UC Voice 750a

Headset type :

x Wired Wireless

x Mono x Stereo





Jabra UC VOICE ™ 750 CLASSIC AND comfortable UC headset --Designed for light-to-medium use --Soft leatherette padding on the headband --Comfortable leatherette ear cushions --Crystal clear wideband sound --Microphone with a superior noise-reduction feature -- Intuitive call-control unit for fast user adoption --Plug-and-play USB connectivity


Receiving





Sending



Noise Cancellation feature (depending on chosen HW Top headset) Passed

Call control Result

Audio wizard Passed



Conference Passed



None



When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR 1-13298776 There is problems when hot-plugging device during active call. Audio Wizard can crash when doing so.



9.12 SPEAK 410

Name : SPEAK 410

Headset type : Speakerphone

X Wired Wireless

X Mono Stereo





Jabra SPEAK™ 410 Your Portable UC Conference Room. -- Ideal for one-to-one and small-group conference calls --Wideband sound --Built-in call controls: answer/end calls, adjust volume and mute the microphone --Slim and compact, delivered with travel case --Built-in ringer --Built-in headset port for private calls


Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed



None






9.13 SPEAK 510 (+ variant)

Name : SPEAK 510+


X Wired Wireless

X Mono Stereo





Jabra SPEAK™ 510 (and + variant) Your Portable UC Conference Room. -- Ideal for one-to-one and small-group conference calls --Wideband sound --Built-in call controls: answer/end calls, adjust volume and mute the microphone --Slim and compact, delivered with travel case --Built-in ringer --Built-in headset port for private calls


Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed



None






9.14 SPEAK 810 UC

Name : SPEAK 810 UC


X Wired X Wireless (Wireless BT connection)

Mono X Stereo





Jabra SPEAK™ 810 UC

The new speakerphone is made for an enhanced UC conference call and meeting experience - simple to set up and best in class sound.


Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed



None



When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is reestablished. Tests B5-C5, SR 1-132987769



9.15 SPEAK 710 UC

Name : SPEAK 710 UC


X Wired X Wireless (Wireless BT connection)

Mono X Stereo





Jabra SPEAK™ 710 UC

The new speakerphone is made for an enhanced UC conference call and meeting experience - simple to set up and best in class sound.


Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed



None






9.16 PRO 9470

Name : PRO 9470

Headset type : Executive headset

Wired X Wireless

X Mono Stereo





Optimized for specialists, managers and executives

3 x connectivity: desk, soft and mobile phone

Dual microphone Noise Blackout™

Mono speaker, midi boom arm


Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed



None






9.17 PRO 9465

Name : PRO 9465

Headset type : Headset

Wired X Wireless

Mono X Duo





Optimized for office personnel

2 x connectivity: desk and softphone

Noise-canceling microphone


Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed



None






9.18 PRO 9460

Name : PRO 9460


Wired X Wireless

X Mono X Duo





Optimized for office personnel

2 x connectivity: desk and softphone

Noise-canceling microphone


Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed



None






9.19 PRO 9450

Name : PRO 9450


Wired X Wireless

X Mono X Duo





Dual connectivity: desk and softphone

Get started in minutes with the Interactive Setup wizard

4-way call handling: via headset, touch pad, PC Call

Manager or keyboard shortcut


Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed



None






9.20 PRO 930

Name : Pro 930

Headset type : DECT

Wired X Wireless

X Mono Stereo


OTC CONNECTION FOR PC



Up to 120 mtr / 350 ft wireless range

Flexible range/density settings to address density issues

Intuitive call control buttons on headset

Plug&play USB connectivity

Superior audio with noise cancelling microphone, Jabra SafeTone

and DSP

Lightweight design and comfortable ear cushions

Energy optimized

Integrated base ringer for silent PC policies

Wideband sound


Receiving





Sending



Noise Cancellation feature (depending on chosen HW Top headset) Passed

Call control Result

Audio wizard Passed



Conference Passed



None








9.21 PRO 935

Name : Pro 935

Headset type : Bluetooth

Wired X Wireless

X Mono Stereo









Superior audio with noise cancelling microphone, Jabra

SafeTone and DSP


Energy optimized


Wideband sound


Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed



NoneSummary of restrictions





9.22 PRO 930 Duo

Name : Pro 930 Duo

Headset type : Bluetooth

Wired X Wireless

X Mono X Stereo Not Stereo, But DUO.









Superior audio with noise cancelling microphone, Jabra

SafeTone and DSP


Energy optimized


Wideband sound


Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed



None






9.23 Evolve 20 UC

Name : Evolve 20 UC

Headset type :

X Wired Wireless

X Mono X Stereo





For better concentration, for better conversation




choice of headset

Stay flexible, comes with a control unit that supports

comfortable and easy access to most used functions, such

as volume and mute.

Optimized for Unified Communication.

Surgical steel


Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed



None



9.24 Summary of restrictions





9.25 Evolve 30 UC

Name : Evolve 30 UC

Headset type :

X Wired Wireless

X Mono X Stereo









choice of headset



as volume and mute.


Surgical steel


Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed



None






9.26 Evolve 30 II UC

Name : Evolve 30 II UC

Headset type :

X Wired Wireless

X Mono X Stereo


OTC CONNECTION FOR PC


PIMPHONY MULTI-MEDIA





choice of headset



as volume and mute.


Surgical steel


Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed



None








9.27 Evolve 40 UC

Name : Evolve 40 UC

Headset type :

X Wired Wireless

X Mono X Stereo









choice of headset



as volume and mute.



Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed



None






9.28 Evolve 65 UC

Name : Evolve 65 UC

Headset type :

Wired x Wireless

X Mono X Stereo









choice of headset

Stay flexible; with Bluetooth and NFC it gives you the

freedom to easily connect your wireless headset to a PC,

smartphone or tablet.



Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed



None






Ring tone should be set to internal audio card as ring generation through the dongle and headset is not fully throughput – and will time out.



9.29 Evolve 80 UC

Name : Evolve 80 UC

Headset type :

X Wired Wireless

X Mono X Stereo









choice of headset



as volume and mute.



Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed



None






9.30 Jabra Motion Office

Name : Jabra Motion Office

Headset type :

Wired x Wireless

X Mono Stereo





One headset for all your phones

Mobile phone connectivity

Transfer calls from your desk phone or VOIP softphone to

your mobile phone

Superior call quality and all-day talk time



Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed



None








9.31 Jabra Motion UC

Name : Motion UC

Headset type :

Wired x Wireless

X Mono Stereo





Ultimate technology, maximum convenience

Intuitive call control

Best in class wireless freedom, 10 times the range of

similar headsets

Best in class wireless freedom



Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed



None






9.32 Jabra Stealth UC

Name : Jabra Stealth UC

Headset type :

Wired x Wireless

X Mono Stereo





Enhanced user experience with voice control

Comfortable Bluetooth mono headset that gives you clear

calls with high-definition sound

HD sound with noise reduction

Superior comfort in a small design



Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed



None






9.33 Jabra Supreme UC

Name : Jabra Supreme UC

Headset type :

Wired x Wireless

X Mono Stereo





Switch seamlessly from mobile to softphone

Microphone features advanced noise canceling technology,

enabling clear understandable conversations.

The perfect companion for your mobile and Internet calls.



Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed



None






9.34 Jabra Evolve 75 – Link 370 UC


Headset type :

Wired x Wireless

Mono x Stereo




ALCATEL RAINBOW NOT TESTED



World-class speakers and HD Voice

Superior ANC and integrated busylight

Dual Bluetooth connectivity


Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed

Defence (Headset unplug) Passed with restrictions


Please refer to Section 7 for an overview of known problems and restrictions.







9.35 Jabra Evolve 75e – Link 370 UC


Headset type :

Wired x Wireless

Mono x Stereo




ALCATEL RAINBOW PASSED WITH RESTRICTIONS



Unique wearing style without compromising audio

performance.

Best in class ANC performance

Listen-in feature.



Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed










9.36 Jabra Engage 75

Name : Jabra Engage 75

Headset type :

Wired x Wireless

Mono x Stereo








performance.


Listen-in feature.



Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed












Headset type :

Wired x Wireless

Mono x Stereo








performance.


Listen-in feature.



Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed












Headset type :

x Wired Wireless

x Mono x Stereo








performance.

New and optimized controller layout.

Advanced Microphone performance.



Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed










9.39 Jabra Evolve 65T – Link 370 UC

Name : Jabra Evolve 65T UC

Headset type :

Wired x Wireless

Mono x Stereo








performance.

True wireless function between left and right earbud.

Listen-in feature.



Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed










9.40 Jabra Evolve 65e – Link 370 UC

Name : Jabra Evolve 65e UC

Headset type :

Wired x Wireless

Mono x Stereo








performance.

True wireless function between left and right earbud.

Listen-in feature.



Receiving





Sending




Passed

Call control Result

Audio wizard Passed



Conference Passed










10 Appendix A -- Subjective Measurements

As well as carrying out simple electrical measurements, subjective measurements on the headset

are also required.

Subjective measurements are for want of a better word very subjective. In order to ensure some sort

of standard and repeatability the following steps should be used during the subjective measurements.

1) For each headset tested a blind comparison should always be made against the handset.

The remote party should be asked to comment on level and tonal quality of both the headset

and handset.

2) For amplifier based products or products that require some setting up, the unit should be set

to provide a transmit level that is similar to that of the handset. The exact setting should be

recorded.

3) Both the headset wearer and remote part should listen out for distortion, noise or any

unwanted artefacts. The headset is deemed not compatible if the noise or artefacts affects

the overall audio quality.

4) The headset is deemed compatibility if the headset does not degrade the quality of the

telephone, or introduce any unwanted artefacts.



11 Appendix B – Test plan

The following tests have been performed for all softphones.

11.1 Audio wizard

N

O Test Case Description

Outcome and Comment

A1 Check that the Audio Wizard works fine with the headset

1. In the PC where the softphone is installed, Go to

Start ->Control Panel -> in Control Panel->Sounds

and Devices- > Audio Tab.

2. In this tab select the speaker and microphone as

headset type and uncheck the echo cancelation.

3. After detection if it asks for reboot need to do the

same.

4. Once the PC comes up, start the SoftPhone and

check the audio wizard is set to headset type.

5. Verify the Audio is fine by making calls.

6. Check the headset model name is correctly displayed in

the Wizard

Pass

11.2 Incoming call

NO Test Case Description Outcome and Comment

B1 Call the softphone (in G711 A law) with an IPTouch (in

G711 A law) and verify that the ringing tone is heard in the

headset

1. Make a call from IPTouch to the SoftPhone.

2. While softphone is ringing, we can check the same

in the headset by clicking + and - the volume

and verify that the ringing tone is heard

3. Verify the call can be rejected (if feature provided

by the headset)

Pass

B2 Hook-Off from the softphone and verify that the audio is

established in both ways.

Verify that the audio is clear, with good quality, no cracks

and no blanks during 1mn

1. Take the call with the Hook-off button from the

softphone.

2. On headsets with a touch screen (ex Jabra 9465),

verify that the mute and release buttons are

available

3. Check that the call is established and audio quality

and volume is ok in both ways for both parties for

at least 1 min

Pass

Note, the DUT not support touch

screen, the SP not support mute.

There is on call state sync before

the call is answered on far end

side.

B3 Verify the audio level adjustment by pulling up and down

the sound in the headset

1. In the incoming call, verify the audio of the call by

pressing + and - in the headset.

2. Verify the volume is ok and maintained

pass




B4 Activate the Mute button from the softphone and verify that

it acts on the headset. Do it a few times.

1. In the incoming call, activate the mute button and

deactivate the same in softphone.

2. Verify that the audio is muted, de-muted on the

headset accordingly

Pass

Mute/unmute is not supported by

SP.

B5 Activate the Mute button on the headset and verify that it

acts on the softphone. Do it a few times.

Then Hook-on from the softphone.


deactivate the same in the headset.


headset accordingly

NS

Mute is not supported from HS.

B6 Re-do the tests 1 to 5, but Hook-Off and Hook-On from

the headset button.

pass

B7 The softphone being in idle state, place a new incoming

call to the softphone, Hook-Off from the softphone, check

the audio is established, activate the Mute button and

Hook-On from the headset

1. Place an incoming call to the softphone

2. Take the call from the SoftPhone by pressing the

button and verify the audio is established in both

ways for both parties


deactivate the same from the headset


headset accordingly

5. Hook-On from the headset

Pass

NS


B8 The softphone being in idle state, place a new Incoming

call, Hook-Off from the softphone, check the audio is

established , then place a second incoming call and Hook-

On from the softphone

1. Place an incoming call to the softphone

2. Take the call from the softphone by pressing the



3. Place a second incoming call to the softphone

4. Take the call from the softphone by pressing the



5. Switch to the first call and verify the audio

6. Hook-On from the softphone

Pass

B9 Use a softphone configured in G729 (via “Intra-domain

compression” on OXE side), place an ISDN incoming call

to the softphone, Hook-Off from the headset, check the

audio quality during 1mn, check the Mute button, and

Hook-On from the softphone

1. Make an ISDN incoming call to the SoftPhone.

2. Check the ring tone and verify the same with the

headset

3. Take the call from the headset and verify the audio

quality and volume for 1min on both parties

4. Check Mute by activating and deactivating from

the softphone


the PC

6. Disconnect the call from the softphone and check

PASS

No ISDN HP available for this TC,

use SP instead, the SP not support

mute/unmute.




for the tone in the headset

B10 The softphone being idle, place an ISDN incoming call to

the softphone, Hook-Off from the softphone and activate

the Mute button. Place a second incoming call from the

IPTouch to the softphone, let it ring 10 seconds. Release

that second call and check that the first call is still muted.

Then, deactivate the Mute button from the softphone, check

the audio is ok in both ways and Hook-Off from the

softphone.

1. Place an ISDN incoming call to the softphone and

take the call from the softphone.

2. Check the audio level for few seconds

3. Mute this call from the softphone

4. Make another incoming call from IPTouch to the

softphone which is already active in the first call.

5. Check the tone for the indication of second call in

the headset.

6. Check the ring tone for 10 seconds on the IP

Touch

7. Then release the second call from the IP Touch and

check the Muted first call is still in active.

8. Deactivate the mute from the softphone and verify

the audio is ok in both ways for both parties of the

call

9. Activate and Deactivate from PC the same and

check the audio is ok in both ways for both parties

of the call

10. Hook-Off from the softphone

NA

Step 6: SP behavior, can’t waiting

for 10s

Step 7: after release the second

call from IP Touch, the first call is

still active, but mute change to

unmute, compare to Batman, also

appear this issue, but this issue not

exist on Skype for Business----

B11 The softphone being in idle state, place an ISDN incoming

call to the softphone, Hook-Off from the softphone. Call

the IP Touch, Hook-Off the IP Touch and activate the

conference from the softphone. Check the audio on all 3

participants, Mute from the softphone, then Hook-Off from

the softphone.

Remark: the conference feature is not available on all

softphones (see known restrictions)


take the call from the softphone.

2. Check the audio level for few seconds

3. Make an outgoing call to IPTouch from the

softphone which is already active in other call.

4. Check the ring back tone and the audio in the

headset for this call

5. Then from softphone activate conference with the

other two users.

6. Check the audio quality and volume is ok in both

ways for the 3 participants


the softphone

8. Hook-Off from the softphone

9. Check that the ISDN call is connected to the IP

Touch

10. Release the call

Pass

NS


B12 The softphone being in idle state, place an ISDN incoming

call to the softphone, Hook-Off from the softphone. Make

an inquiry call to an Internal number.


Pass




answer the call from the softphone

2. Check the audio level for a few seconds

3. Make an inquiry call to an internal number

4. Check the incoming caller gets music on hold

5. Transfer the call from the softphone

6. Check the audio is ok in both ways for on the two

parties after the transfer

7. Additionally, test Enquiry Off instead of Transfer

B13 Configure the softphone in auto-answer mode and check

the audio

1. Place an ISDN incoming call to the softphone

2. Check that the call is automatically answered

3. Check the audio is ok in both ways for the 2

participants


the headset

5. Hook-Off from the headset

Remark: auto-answer mode is not available on all

softphones (see known restrictions)

NA

Not supported feature by SP.

11.3 Outgoing call


C1 Call from the softphone (in G711 A law) an IPTouch (in

G711 A law), use the softphone buttons to make the call

and verify that the ringing tone is heard in the headset

1. Make a call to IPTouch from the SoftPhone.

2. While IPTouch is ringing, check the ringback tone

in the headset by clicking + and - the volume and

verify the same.

PASS

Note, the DUT is NOT in active call

state before the call is answered on

far end, same to the rest outgoing

call scenario.

C2 Hook-Off from the IP Touch and verify that the audio is

established in both ways.

Verify that the audio is clear, with good quality, no cracks

and no blanks during 1mn.

1. Make a new outgoing call to IPTouch from the

softphone.

2. Check the ringback tone in the headset.

3. Take the call from IPtouch

4. Check that the call is established in both ways on

both parties

5. Check the quality of the audio and volume in the

headset for 1 min

Pass

C3 Verify the audio level adjustment by pulling up and down

the sound in the headset

1. Verify the audio by + and - in the headset for 1

min.

Pass

C4 Activate the Mute button from the softphone and verify that

it acts on the headset. Do it a few times.

NA




1. Activate the mute button and deactivate the same

in softphone and check the audio

2. Do it several times

SP not support mute/unmute.

C5 Activate the Mute button on the headset and verify that it

acts on the headset. Do it a few times.

Then Hook-on from the IP Touch and check that the

softphone and the headset is released


in the Headset and check the audio

2. Do it several times

3. Then disconnect the call from the IPTouch and

check the tone in the headset.

Pass

C6 Re-do the tests 1 to 5, but by setting the call via Hook-Off

from the headset button and Hook-On from the Headset

Pass

C7 Use a softphone configured in G729 (via “Intra-domain

compression” on OXE side) , place an ISDN outgoing call

via Hook-Off from the headset, check the audio quality,

check the Mute button, and Hook-On from the softphone

1. Make a ISDN outgoing call from the SoftPhone

using the headset.

2. Take the call in IPTouch and verify the audio is

established in both ways on both parties

3. Check the audio quality and volume for 1min.


in softphone and check the audio

4. Release the call from the softphone.

Pass

Use the SP to place the outgoing

call as the SP not support hook-off

pop-up. And the SP not support

mute/unmute, skip mute/unmute

step. No ISDN HP available for this

TC, place to SP call instead.

11.4 Defence


D1 Unplug headset

1. During previous tests, unplug abruptly the headset

in different situations

2. Verify that the softphone don’t crash

3. Verify that when reconnecting the headset, the

application behaves correctly

PASS

--idle situation:OK

--active call situation: after

reconnect, audio both RX and TX

come back to HS, but can’t end

call from HS

--incoming call situation: after

reconnect, no incoming call

indication on HS, can’t answer call

from HS, answer from SP, call

normal.

--outgoing call situation: after

reconnect, no outgoing call

indication on HS, but when answer

from ESP, call normal.



12 Appendix C – AAPP member’s escalation process

Partner escalation process is exclusively through the local Jabra subsidiary. To find the closest subsidiary, please check the following link : http://www.jabra.com Single point of contact per country/region are listed and updated on this web link. Pre Sales: If a partner needs pre sales information or support, the local Jabra subsidiary will provide the necessary help. By selecting the appropriate Jabra subsidiary, partners will have the localized welcome and support they need. All the business relations between partners and Jabra are handled locally. This procedure allows the partners to use a single point of contact per country for sales and pre sales support. Post Sales: Should you need assistance with one of the Jabra product, your request will be handled as follows:

- The first point of contact is always the local Jabra subsidiary. This provides the partner with the product support in the appropriate language.

- First level: Telephone support operated by the local Jabra subsidiary. - Escalation to higher level is handled internally at Jabra and the partner is kept informed via

the local Jabra office. - Jabra 2

nd level of support may contact the partner under the local Jabra subsidiary control.

Escalation to 2nd

level support is always initiated from the local Jabra subsidiary. The partner will be given a single point of contact for the follow up at the local Jabra subsidiary. For local contact, please check : http://www.jabra.com

Relations with the product repair centre are handled locally and under the sales team responsibility.

http://www.jabra.com/

http://www.jabra.com/



13 Appendix D: AAPP program

13.1 Alcatel-Lucent Application Partner Program (AAPP)

The Application Partner Program is designed to support companies that develop communication applications for the enterprise market, based on Alcatel-Lucent Enterprise's product family. The program provides tools and support for developing, verifying and promoting compliant third-party applications that complement Alcatel-Lucent Enterprise's product family. ALE International facilitates market access for compliant applications. The Alcatel-Lucent Application Partner Program (AAPP) has two main objectives:

Provide easy interfacing for Alcatel-Lucent Enterprise communication products: Alcatel-Lucent Enterprise's communication products for the enterprise market include infrastructure elements, platforms and software suites. To ensure easy integration, the AAPP provides a full array of standards-based application programming interfaces and fully-documented proprietary interfaces. Together, these enable third-party applications to benefit fully from the potential of Alcatel-Lucent Enterprise products.

Test and verify a comprehensive range of third-party applications: to ensure proper inter-working, ALE International tests and verifies selected third-party applications that complement its portfolio. Successful candidates, which are labelled Alcatel-Lucent Enterprise Compliant Application, come from every area of voice and data communications.

The Alcatel-Lucent Application Partner Program covers a wide array of third-party applications/products designed for voice-centric and data-centric networks in the enterprise market, including terminals, communication applications, mobility, management, security, etc.



Web site The Application Partner Portal is a website dedicated to the AAPP program and where the InterWorking Reports can be consulted. Its access is free at https://www.al-enterprise.com/en/partners/aapp

13.2 Enterprise.Alcatel-Lucent.com

You can access the Alcatel-Lucent Enterprise website at this URL: https://www.al-enterprise.com


https://www.al-enterprise.com/



14 Appendix F: AAPP Escalation process

14.1 Introduction

The purpose of this appendix is to define the escalation process to be applied by the ALE International Business Partners when facing a problem with the solution certified in this document. The principle is that ALE International Technical Support will be subject to the existence of a valid InterWorking Report within the limits defined in the chapter “Limits of the Technical support”. In case technical support is granted, ALE International and the Application Partner, are engaged as following:

(*) The Application Partner Business Partner can be a Third-Party company or the ALE International Business Partner itself



14.2 Escalation in case of a valid Inter-Working Report

The InterWorking Report describes the test cases which have been performed, the conditions of the testing and the observed limitations. This defines the scope of what has been certified. If the issue is in the scope of the IWR, both parties, ALE International and the Application Partner, are engaged: Case 1: the responsibility can be established 100% on ALE International side.

In that case, the problem must be escalated by the ALE Business Partner to the ALE International Support Center using the standard process: open a ticket (eService Request –eSR)

Case 2: the responsibility can be established 100% on Application Partner side.

In that case, the problem must be escalated directly to the Application Partner by opening a ticket through the Partner Hotline. In general, the process to be applied for the Application Partner is described in the IWR.

Case 3: the responsibility can not be established.

In that case the following process applies:

The Application Partner shall be contacted first by the Business Partner (responsible for the application, see figure in previous page) for an analysis of the problem.

The ALE International Business Partner will escalate the problem to the ALE

International Support Center only if the Application Partner has demonstrated with traces a problem on the ALE International side or if the Application Partner (not the Business Partner) needs the involvement of ALE International

In that case, the ALE International Business Partner must provide the reference of the Case Number on the Application Partner side. The Application Partner must provide to ALE International the results of its investigations, traces, etc, related to this Case Number.

ALE International reserves the right to close the case opened on his side if the investigations made on the Application Partner side are insufficient or do not exist.

Note: Known problems or remarks mentioned in the IWR will not be taken into account. For any issue reported by a Business Partner outside the scope of the IWR, ALE International offers the “On Demand Diagnostic” service where ALE International will provide 8 hours assistance against payment . IMPORTANT NOTE 1: The possibility to configure the Alcatel-Lucent Enterprise PBX with ACTIS quotation tool in order to interwork with an external application is not the guarantee of the availability and the support of the solution. The reference remains the existence of a valid InterWorking Report. Please check the availability of the Inter-Working Report on the AAPP (URL: https://www.al-enterprise.com/en/partners/aapp) or Enterprise Business Portal (Url: Enterprise Business Portal) web sites. IMPORTANT NOTE 2: Involvement of the ALE International Business Partner is mandatory, the access to the Alcatel-Lucent Enterprise platform (remote access, login/password) being the Business Partner responsibility.



https://businessportal.alcatel-lucent.com/alugesdp/faces/gesdp/products/Listing.jspx?DOCTYPE=Technical_Documentation/Interworking_Reports&RESULTSBYPAGE=25&BOXES=partner,product&OPENFOLDER=doctype.Interworking_Reports&_afPfm=2



14.3 Escalation in all other cases

For non-certified AAPP applications, no valid InterWorking Report is available and the integrator is expected to troubleshoot the issue. If the ALE Business Partner finds out the reported issue is maybe due to one of the Alcatel-Lucent Enterprise solutions, the ALE Business Partner opens a ticket with ALE International Support and shares all trouble shooting information and conclusions that shows a need for ALE International to analyze. Access to technical support requires a valid ALE maintenance contract and the most recent maintenance software revision deployed on site. The resolution of those non-AAPP solutions cases is based on best effort and there is no commitment to fix or enhance the licensed Alcatel-Lucent Enterprise software. For information, for non-certified AAPP applications and if the ALE Business Partner is not able to find out the issues, ALE International offers an “On Demand Diagnostic” service where assistance will be provided for a fee.



14.4 Technical support access The ALE International Support Center is open 24 hours a day; 7 days a week:

e-Support from the Application Partner Web site (if registered Alcatel-Lucent Application

Partner): https://www.al-enterprise.com/en/partners/aapp

e-Support from the ALE International Business Partners Web site (if registered Alcatel-Lucent

Enterprise Business Partners): https://businessportal.alcatel-lucent.com click under “Contact

us” the eService Request link

e-mail: [email protected]

Fax number: +33(0)3 69 20 85 85

Telephone numbers:

ALE International Business Partners Support Center for countries:

Country Supported language Toll free number

France

French

+800-00200100

Belgium

Luxembourg

Germany

German Austria

Switzerland

United Kingdom

English

Italy

Australia

Denmark

Ireland

Netherlands

South Africa

Norway

Poland

Sweden

Czech Republic

Estonia

Finland

Greece

Slovakia

Portugal

Spain Spanish

For other countries: English answer: + 1 650 385 2193 French answer: + 1 650 385 2196 German answer: + 1 650 385 2197 Spanish answer: + 1 650 385 2198

END OF DOCUMENT


https://businessportal.alcatel-lucent.com/

Documents

ALE Application Partner Program Inter-Working Report · ALE Application Partner Program Inter-Working Report Partner: Jabra (GN Netcom A/S) Application: Headsets & Personal communications