-
7/30/2019 Alive amc
1/5
Annual Maintenance Contract
Alive Computer
Address I
228, Opp. Alok School,
Hiran Magri Sector No 11, Udaipur (Raj.)
Address II
2/1 Hiran Magr sector No 14
Goverdhan Vilas, Udaipur (Raj.)
Ph : 9950862182
E Mail : [email protected]
Name of the Customer: No. of machines :
Agreement Date : Peripherals :
Expiry Date : Others :
-
7/30/2019 Alive amc
2/5
MAINTENANCE AGREEMENT TERMS AND CONDITIONS
A. GENERAL TERMS AND CONDITIONS
1. Maintenance charges are payable in advance. In addition to
the annual charges , anylocal taxes, such as sales tax etc. may be
levied at the time of signing the contractmay be charged at actual
if applicable.
2. This agreement is initially for a period of one year
commencing from the date of
payment of maintenance charges.
3. No work shall be undertaken on Sunday, Alive Computer holiday
and beyond officehours of company except by prior arrangement and
at additional charge to thecustomer on a "Per Call Basis" at the
standard rates currently in effect then.
4. Alive Computer shall provide the following services:
Preventive maintenance based on the specific need of each unit
of the equipment asdetermined by company , including fabrication,
necessary adjustments andreplacement of unserviceable minor parts.
Unscheduled on-site remedialmaintenance, on request for repairing
functions including reasonablereplacement of unserviceable parts.
The parts replaced will be new parts or partsequivalent to new in
performance. These parts shall be furnished on an exchangebasis.
The removed parts will become the property of Alive Computer
Systems.
5. During the period of maintenance agreement the machine will
not be relocated (or)transported without permission from Alive
Computer Systems, And on such conditioncompany reserve its right to
terminate this agreement forthwith. On such termination,Company
shall have no obligation or liabilities arising out of this
agreement and thecustomer shall have no right to claim any refund
or compensation.
6. The customer shall provide full and free access to machines
to provide service
thereon.7. The obligation of Alive Computer under this agreement
excludes.
Any major upgrading of the machine.
Any major failure of Hard Disks and monitor picture tubes. Any
work external to the machines, such as maintenance of non Alive
Computer attachment, accessories etc. Repair of malfunction or
damage due to accident, transportation, neglect,
failure due to use of non-standard electrical power,
air-conditioning orparts, Works due to alteration in machines by
persons other than AliveComputer personnel.
8. This document constitutes the complete and exclusive
statement of thisagreement between the customer and Alive Computer
and this agreementsupersedes all proposals written or oral and all
other communications and prioragreements between the parties and
relating to the subject matter of thisagreement signed by both
parties.
-
7/30/2019 Alive amc
3/5
B. TECHNICAL TERMS AND CONDITIONS
1. AMC shall not cover the replacement of components or parts
but will be limited topreventive and diagnostic calls meant for the
repair of the machines.
2. Under AMC the cost of replacement of parts or components
needed for repairs shall
be borne by the customer at actual. An estimate of such cost
will be provided by AliveComputer. The customer is free to by these
parts or components himself and makeit available to Alive Computer
may ask Alive Computer to arrange for theseprocurements.Under the
AMC Alive Computer may replace minor components to repair
themachine without any cost to the customer at its own
discretion.
3. Alive Computer is not responsible for any machine problem
such as machinehanging, slow speed due to Software's, Virus problem
and any major failure of Harddisk drive, monitor picture tubes and
Printer Heads.
4. Alive Computer engineer may be allowed to take the faulty
component to the Test
and Repair Center for due repairs if the need arise.5. Equipment
which have crossed the MTBF (Mean Time Between Failure) shall not
be
considered for AMC.
6. Alive Computer will provide Preventive Maintenance Service
call for three month.
-
7/30/2019 Alive amc
4/5
MAINTENANCE AGREEMENT - Customer Copy
Customer Name and Address Agreement No
Date
AMC Type / New / Renewal
Expiry Date
Sl No. Configuration Details AMC Charge
Total
Agreement Period : From : To :
Signed on behalf of customer Signed on behalf of Alive
Computer
Name : Name :
Date : Date :
Signature : Signature :
The detailed terms and conditions on the reverse are a part of
this agreement.The customer acknowledges that he/she has read this
agreement, understands it and
agrees to be bound by its terms and conditions
-
7/30/2019 Alive amc
5/5
MAINTENANCE AGREEMENT - Alive Copy
Customer Name and Address Agreement No
Date
AMC Type / New / Renewal
Expiry Date
Sl No. Configuration Details AMC Charge Remarks
Total
Customer Signature with Seal For Alive Computer
Customer Status:
