All Rights Reserved Alcatel-Lucent 2010 1 | Tailored Services
for Large Accounts| 2010 Sidney Pincaud Services Sales Manager
Tailored Services for Large Accounts Integrations and
customizations for dynamic customer, employee and community
engagement
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All Rights Reserved Alcatel-Lucent 2010 2 | | Tailored Services
for Large Accounts | 2010 Bringing together social & business
communities through new technologies
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All Rights Reserved Alcatel-Lucent 2010 3 | | Tailored Services
for Large Accounts | 2010 > Services excellence Thousands of
large-scale transformation projects, across all industries >
Worldwide leadership A global team of more than 300 integration and
development experts close to Alcatel-Lucent R&D, Technical
Support and Training Department. How? WW support and operation
Continuous support & evolution Worldwide supervision, incidents
treatment Leverage & maximize investments Multi-technology
(data, voice, multimedia, video, wifi) Multi-device Multi-channel
Tailored to industry, business type, user profile User-centric
Adaptive and interactive Performance driven Open applications Open
systems Always on Complementing our Business Partners offer
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All Rights Reserved Alcatel-Lucent 2010 4 | | Tailored Services
for Large Accounts | 2010
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All Rights Reserved Alcatel-Lucent 2010 5 | | Tailored Services
for Large Accounts | 2010 Integrations for the the dynamic,
sustainable workplace Controls energy consumption per user profile,
location and device Continuously monitors energy consumption and
costs Automatically shuts down network during out-of-office hours
Dynamic office booking Automatic profile- recognition Detects
changes and moves automatically Individual security &
evacuation plans Office-free automatic profile- recognition
Automatic credentials retrieval for devices and locations
Device-free contacts, appointments, hot keys list
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All Rights Reserved Alcatel-Lucent 2010 6 | | Tailored Services
for Large Accounts | 2010 Dynamic customer engagement
customizations Customer-centric (automatic profile recognition)
Business-profile based routing Eliminate lost calls (20%)
Customizable routing strategies per industry, structure, profiles
Interactive video conferencing Real-time sharing and annotations
Cross-channel conversations Transformed conference experience
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All Rights Reserved Alcatel-Lucent 2010 7 | | Tailored Services
for Large Accounts | 2010 Customer issues Wanted to retain local
relationship Intelligent network services expensive 10 lost
calls/branch/day = 4 million/year Value Proposition 100% customer
tailored (profile-centric) Reduce lost calls (full call tracking)
Integration across user tools (presence, mail client, calendars)
Presentation date: June 2010 Alcatel-Lucent Applications Club
2010
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All Rights Reserved Alcatel-Lucent 2010 8 | | Tailored Services
for Large Accounts | 2010 Dynamic community engagement solutions
Complete user experience transformation: real-time interactivity,
web Contactless (wifi) technology Instant information retrieval,
contacts exchange Real-time tracking, monitoring Multimedia &
Interactive content Enterprise, community TV Live & corporate
TV channels Video on Demand Multimedia, video web portals Live
event web casts
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All Rights Reserved Alcatel-Lucent 2010 9 | | Tailored Services
for Large Accounts | 2010 Dynamic engagement in emergency
situations Automatic notifications when emergency numbers are
called from inside the Enterprise Automatic incident localization
Unified solution for collaboration & mobilization in a critical
environment Unified management (voice, radio, video, intercoms)
Central access control for remote locations Industry-specific
integrations You are here
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All Rights Reserved Alcatel-Lucent 2010 10 | | Tailored
Services for Large Accounts | 2010 Tailored solutions at a glance
911/112
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All Rights Reserved Alcatel-Lucent 2010 11 | | Tailored
Services for Large Accounts | 2010 Continuos support ALWAYS-ON
SYSTEMS ALWAYS UP-TO-DATE REDUCED COSTS
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All Rights Reserved Alcatel-Lucent 2010 12 | | Tailored
Services for Large Accounts | 2010 Operating your global network
REDUCED COSTS CONTINUOUS SUPPORT OPTIMAL PERFORMANCE WORLDWIDE
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All Rights Reserved Alcatel-Lucent 2010 13 | | Tailored
Services for Large Accounts | 2010 Managed services case study Club
Med The global specialist of premium holidays all inclusive,
friendly and multicultural Club Med has annual revenue of EUR 1.5
billion More exclusive more inclusive 80 Hotel Club in 38 countries
Project scope Single Point of Contact for Build & Run Worldwide
Field Service management through Alcatel-Lucent Business Partners
Deployment speed (9 months) Flexible financial model Value
Proposition Bring value added services to the guest Reduce cost of
operation Leverage existing infrastructure
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All Rights Reserved Alcatel-Lucent 2010 14 | | Tailored
Services for Large Accounts | 2010
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All Rights Reserved Alcatel-Lucent 2010 15 | | Tailored
Services for Large Accounts | 2010 www.alcatel-lucent.com
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All Rights Reserved Alcatel-Lucent 2010 16 | | Tailored
Services for Large Accounts | 2010 Emergency 112/911 Fully
integrated emergency solution for first respondents Unified
interface for call taking, localization, video conferencing,
dispatching, monitoring and recording Emergency 112/911
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All Rights Reserved Alcatel-Lucent 2010 17 | | Tailored
Services for Large Accounts | 2010 Business Contact details Market
needs Eliminate lost calls almost 20% of the total) Adapt
communication to customer & job profiles, business relations,
availability Intelligent routing towards the right person Direct
contact to personal counselor Customer profiling Business Contact -
intelligent call routing application, especially created for
business environments. Business Contact Intelligent call routing
for branch offices OmniPCX Enterprise Branch office #2 Mortgage
specialist Line of credit specialist Retirement fund specialist CTI
environment Which branch employee should answer? Telephony Status
On the phone? No answer? Presence Status Available? Busy? Idle?
Agenda Status In a meeting? Office closed? On holiday? Skills
Employee profile Mortgage specialist? Retirement specialist?
Customer profile Gold card holder? Recent payment? New application?
Branch office #1 Mortgage specialist Line of credit specialist
Retirement fund specialist Customer call