All Rights Reserved © Alcatel-Lucent 2011 New Voice International New Voice issues and acts as consultant for the MobiCall solution, a middleware platform

All Rights Reserved © Alcatel-Lucent 2011

New Voice International

New Voice issues and acts as consultant for the MobiCall solution, a middleware platform for mobilization and unified communication.

For 20 years, New Voice has been an important and faithful partner of Alcatel-Lucent and since 1999 an AAPP partner.

With more than 500 new systems implemented worldwide each year, MobiCall is a high reliable, professional Swiss quality product!

New Voice worldwideoUSA (California, Florida)oFrance (Paris/Ville d’Avray)oSwitzerland (Lachen, Zurich, Nyon)oGermany (Frankfurt/Mainz)oAustria (Vienna/Linz)oUAE - United Arab Emirates (Dubai)oAsia (Hong Kong, Shanghai)oAustralia (Brisbane)

Press F5 in the ppt to start the flow


MobiCall : modular, flexible, standard

New Voice MobiCall Singapore 2011

Business Process Automation

• Best adaptation and integration into existing work flow managements and concepts

• High acceptance by the operators and staff

• Intelligent, convenient and convivial management of human and material resources

• Supervision of guest servicesAutomation of recurring events and processes in the course of professional activities

• Being prepared to simple and worst case scenarios• More efficient response to crisis and emergency

situations• High reliable, full redundant, cost effective, Swiss

quality.

Swiss University Hospital, since 1998

Lyon University Hospital24’000 voice lines125 Interfaces !

10 Mobicall

Quellenhof Bad RagazzHotel Dolder Grand

Palace Hotel St. Moritz

Hôtel Crillon Paris5 (!) five star hotels

2 MobiCall1 OXE

VLHG USARauland+OXE+Wifi

+GSM+MobiCall

Shangri-LaFour Seasons

Hyatt, Hilton worldwide

• One Solution for all mobilization scenarios for all: the Hospital, the Hotel and the Administration• Conference, Alarming, Voice recording, Task

Management

• Reuse of existing infrastructure: OXEMaximum advantage of Alcatel-Features

All Rights Reserved © Alcatel-Lucent 2011New Voice MobiCall – OXE – Wifi & GSM/3G 2011

RaulandNurse Call

MobiCallSupervisor

MobiCallMaster

Wi-Fi 8118 / 8128with- dynamic Display 1- dynamic Display 2- dynamic or fix voice- confirmation/reject- voice conference- callback to room- additional SMS-Text- callback on MMS for task completed

- broadcast- data, pictures, video- phone book

Fire Alarm

BMS HeatingAircondition

Intrusion

ElevatorsStairs

IT, VideoSNMP Ping

Heart alarmBirth alarm

Tech-alarms

OmniVistaHP-Openview

Emergency ButtonNight - door bell

Analog sensorsTemperatureBlood fridge

DatabaseLogin/Logout

Work planPMSOpera

TMS –Rapid Response

Room statusMini-Bar

VIP-CallsWakeup escalation

Portercall / IVRVoice/Fax-Mail

Emergency calls by wifi/gsm/sms

Evacuation: Hotel & AdministrationFloor by floor, in guest-language

LS, Pager, SMS, MMS, 3GRelay, Siren, XML, Web

geo-localization

All interfaces for fixed prices: printer , V.24, TCP/UDP/IP, E-444, modbus , HL7, csta, BACnet, KNX, OPC, eMail, ESPA-X, ftp, pc

MobiCall – OXE – Wi-Fi&GSM for Hotel&Hospital

OXE


Nurse call MobiCall calls the Nurse display 1: Room Call

she answers display 2: R512 Angelina J.

( of course the room number can be shown with the call, but sometimes there are

reasons to get an acknowledge from the nurse first, before showing the room ).

Also possible is to open up the loud speaker for hand free room call information.

Nurse Call Workflow Extension

New Voice MobiCall – OXE – Wifi & GSM/3G 2011

Convenient function for the nurse: Call-back to the room initiated with key ‘5’

Patient phone is ringing MobiCall setups up a two party voice conference with

the nurse

concept 1: the phone is ringing until the patient or the (elder) habitant answers

concept 2: the phone opens up the loud speaker, the patient can hear the nurse

but has to pick up the phone to talk to the nurse

concept 3: the phone answers the call automatically ( only this function needs

a CSTA link ) to open the loud speaker and the microphone. On answer the nurse asks: Good morning Angelina, what can I do for you?

The patient answers: I’d like to have some tea, double cream, no sugar

The nurse: Ok, I’ll prepare everything for you ( she saves one way thanks to

MobiCall ).

All Rights Reserved © Alcatel-Lucent 20115 | Mkg Prog and Incentives | 2011

MobiCall turns DECT/Wifi into a part of the

Security

5 | Mkg Prog and Incentives | 2011

IP

Librariesprotocols

OmniVistaSupervisor IT-Network

email

snmp

InterfacesFire, BMS,Nurse Call…

SplittersRS232/IP

Librariesprotocolsfix-price

InterfacesFire, BMS,Nurse Call

third partyapplications

Mobi-XML

Database

adapted

Videocameras

tcp/ipXML

ContactsRelaysAnalogSensors

Modbusand other

Voice-RecordingDR-Link

Loud speaker

email

Fax Pager Gateway SIM / Internet phones, XML, 3G popup, tcp/ip

BT-tradingEtrali, IPC

2-party conferenceAnalog, UA

high impedancerecording

Centralized Solution

Full redundanthot stand-byhigh reliable

MobiCall enables sales, pre-sales and field engineers to answer any question regarding Security issues protecting persons and goods within every Company and Organization !


Processes, which can be handled automatically, should be treated 24 hours a day

The fire alarm system tells MobiCall via a V.24/RS232 link: Fire Room 1818

MobiCall calls all fire fighters and tells display 1: fire room 1818

answer display 2: F1818 use stairs

voice message: << Please do coordinate with other fire fighters in the conference

>>

Fire Alarm Workflow Speed-up

MobiCall puts all fire fighters into a voice conference ( up to 120 persons,

depending

the number of voice channels and the number of persons answering the call )

fire fighter 1: ” I’m in the lobby “

fire fighter 2: ” I’m on the 19th floor and go down to 18th “

fire fighter 3: ” I’ll go to the fire alarm panel “If there is fire, the fire fighter 3 calls the external fire brigade by pressing

the push button, if not, he resets the alarm on the fire alarm panel.

This concept prevents lots of persons from running up the stairways to see, whether

there

is fire or not. None of the guests will know anything about this pre-fire alarm.

Especially

in a hospital, where evacuation is not possible, MobiCall helps speed up to clear

the fire.


MobiCall in the Alcatel Lucent OXE/OXO environment


Incoming events

Dynamic recording over DR Link

Master/Supervisor

Text ringtone/answeredMini-messagesVoice messages – TTSAcivate loudspeakers

+ImageFormatted text

+MobiCall webMonitoring resourcesVertical services

SNMP trapsAlarms over e-

mail

400 DECT+ and 500 DECT (alone

worker )


When ever the external fire brigade decides to evacuate guests, MobiCall allows to

evacuate the hotel floor by floor, room by room in the language of the guest.

The Duty Manager starts a secure voice call ( verified by CLI, DDI and password ) to

MobiCall to start the evacuation process. Option: launch via a graphic web interface.

Evacuation by Phone, Room by Room

First, MobiCall calls the evacuation helpers to go to the floor to guide the guests.

Then, MobiCall calls each occupied room in the language of the guest ( the Property

Management System (PMS), such as Opera/Fidelio tells MobiCall this information).

voice message to room 1801: Veuillez quitter votre chambre suite à une

alarme feu

voice message to room 1818: Please leave the room due to a fire alarm.

voice message to room 1819: Feueralarm : Bitte verlassen Sie den Raum.In a first sequence all phones ring ( first in the occupied rooms, then in the not

occupied rooms ). The statistic is printed out in the lobby for the external fire

brigade.

In a second wave, MobiCall calls all rooms by automatically opening the loud

speakers.

By reuse of the telephone infrastructure, the customer increase the return

of investment.


New Voice MobiCall Information - Server

•DECT GAP•DECT GAP+

•IP and XML set

•E-mail

•GSM•PDA Phone

•WiFi terminal

•Analog/digital set

•Fax

•SMNP Trap Pop-up on PC

•Loudspeaker

•LWP call

•Voice call

•Serial/IP interface

•Dry contact•i.e. Wago

•Relay output•i.e. WAGO

•GSM•PDA phone

•E-mail

•SNMP trap

•PING

•KeyboardUSB activation

•MASTER

•SUPERVISOR

•Conference Emergency callrecording

•DECT localisation•WiFi localisation

Personal monitoring

•Web interface

Call centreHotline, IVR

•Voice•Text•Image•Sound•Relay•Protocol

Incoming events Event notification

•Video

•Text to speech

Administrator accounts

Complementary application modules

OXEOXO

MobiCall Mobilization = notification + confirmation + escalation


A staff member tells the rapid response system: Mirror broken in room 1881

The RRS tells MobiCall calls the expert display 1: tech. call

he answers display 2: R1881 Mirror…

(of course the type of work can be shown with the call, but sometimes there are

reasons to get an acknowledge from the staff first, before telling the work to do,

especially when the work takes four hours and starts at Friday 5 pm ).

Rapid Response Workflow

Voice message: please confirm with key ‘3’ and find details in the mini-

message

The staff confirms with key ‘3’ and gets the job details by mini-message. If he rejects

with

key ‘4’, then MobiCall calls the next person ( also parallel calls are possible, like fire

alarm ).

Once the job has been done, the staff turns back to the mini-message and starts

a call back ( to the CLI-number stored with the mini-message ).

MobiCall answers: Please confirm, that the job has been done with key ‘3’

MobiCall passes this information to the Rapid Response system.

TTS allows MobiCall to speak the job-details during the first call. All languages

supported.


MobiCall integration of the My-IC-Phone

New Voice MobiCall 2011, Singapore

Processing generic security applications over MobiCall webi.e. Evacuation pop-upwith floor plan

Processing specific flows for vertical markets

By the mean of a web-editor on MobiCall

Door-Camera with voice call application

Monitoring system resources


MobiCall integration of the My-IC-Phone…

All applicationsAre built with theunlimited and easy to useMobiCall web-editor

All Rights Reserved © Alcatel-Lucent 2011New Voice MobiCall 2011, Singapore

MobiCall clients for Mobile Phones, 3G, Wifi + SMS

MobiCall offers small clients on all mobile phones to support large character sets and gps.They allow to popup in case of an alarm, to request confirmation and to handle pictures.TMS included. The connections are through wifi, 3G and specially encoded SMS on link down.


New Voice International AG

Tel: +41 58 750 11 11

[email protected]

New Voice MobiCall 2011, Singapore

a Swiss product since 1991

Centralized management + information Tool for all systems within an organization

accelerates mobilization, coordination + escalation processes

Takes the human factor out of routine work while decisions remains with the responsible.

MobiCall


The „Unified EVENT Communication“- Platform

„do not call it Alarm Server anymore“

Die „Unified EVENT Communication“- Platform„do not call it Alarm Server anymore…)

Alarm-, Conference- and Information System Voice Recording & Task Management-Server


Complete convergency ...

Information Technology

Various alarms

Fire alarm

Video control

Loudspeaker systems

GSM (Mobile), PDA‘s (3G)

S(IP)-DECT / IP-Wireless Phones

PSA / Pager / SMS & MMS

Email

Subsystems and primary systems

Back

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Tele

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mu

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, IT

& S

ecu

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Inte

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Netw

ork

MobiCall

Central building and processes control systemsBurglary alarm and access control systemNetwork management systems

Centralised Telecommunication Infrastructure (Call Server)


MobiCall : easy and conventient configuration

MobiCall is easy to install, configure and maintain. Upgrade and extensions are easy to handle – worldwide.


Fully integrated Management for Alarm In- and Outputs ...

Visualised interactive managment platform for the administration of:

512 WAGO IP Contact Controller capable of being integrated

Over 10‘000 Contact Inputs and Outputs

Possbible to define contacts as bottom contacts / closer

Integration of temperature and water-level indicator (analog signals)

Direct assignment of alerting processes for each contact

Possibility to activate flexibly relay outputs for each alarming setting

Attribution of individual text messages for

each contact

Individual recording of a voice message for each contact input


MobiCall Designer for SNMP Traps resolution

Simple dispatching depending Enterprise, OID, Trap-Value...

To inform the concerned persons, where ever they are, when they need the information.

IT Security:

SNMP traps from

-OXE, 4760 / 8770 -BMC Patrol-Etrali, IPC, BT-HP Openview-Castelrock-…


MobiCall XML Application definition


Solution and Operation Examples...

...XML Integration...


MobiCall Lone worker protection (LWP) in brief


•Automatic alarms

•Manual alarms

Emergency button Trigger line

Man-down Immobility

Localisation * Caller number

by antenna by fingerprint/site survey

400 DECT + 500 DECT (alone worker)

INTERVENTION GROUP INTERVENTION GROUP•Ringtone when message is displayed:•LWP: <CallerNb> <Location>

•LWP alarm•LWP alarm •<Location>•<Location>

Confirmation and overflow management in case of failure

Location Based MobilisationMobilisation of the nearest group


MobiCall: configurable Web-Interface / visualizer popup


•1 Levée de douteRappel de la personne, vidéo surveillance, …

•2MobilisationMobilisation des équipes d’intervention les plus proches, en donnant toutes les informations sur l’alarme

•3Suivi de l’interventionContrôle de la prise en compte de l’incident et gestion des escalades sur débordement

•4 Clôture de l’incidentClôture pour traçabilité

GROUPE INTERVENTION

•Alarm

•End

Rappel de confirmation

Confirmation de prise en compte /

débordement


MobiCall – OXE Localisation by Antenna


Localisation based on one DECT-AntennaThe localisation bases on the antenna to which the DECT is connected. This concept is supported without site survey and on all OXE

Precision : A zone is defined by the coverage of the antenna


MobiCall – OXE/OXO Localisation by fingerprint


Localisation by zoneThe localisation takes place by zone as defined in the site survey.A zone is limited by the set of measures for this purpose.A fingerprint’s uniqueness and the localisation algorithm leads to the zone.

Fingerprint Unique RSSI entity

Precision: Depending the number of antennas and the position and direction of the antennas

SearchComparing fingerprint in the

site survey’s database


Alarm Visualization over Web Interface...Interactive...


Some examples

• Lone Working Persons: In case of an emergency call, MobiCall is able to add the position of the person to the alarm message

• Location Based Mobilisation: MobiCall is able to call the persons near to the incident.

• Alarms upon leaving a zone, entering prohibited zones etc.

• On-duty, off-duty depending on the DECT in charger/out of charger

• Detection of leaving the covered area/site, battery low, switch on/off

• DECT search (localise objects and persons, find back lost equipment etc.)

• Support of hot-keys for fast communication of situations and actions.i.e. Room status, minibar, call to the desk, emergency calls etc.

MobiCall Localisation based solutions


MobiCall and 400 DECT/ 500 DECT

400 DECT : Hardware 400 DECT with firmware update

500 DECT : new hardware with detector of loss of verticality and emergency button

* Based on a site survey

Fonctions 400 DECT 500 DECT (Alone Worker)

Compatibility IBS / RBS / IP-DECT IBS / RBS / IP-DECT

Display text 16 characters while ringing16 characters on answerMini-Message with up to 120 char.

16 characters

Vocal Voice message + DTMF + conference

Voice message + DTMF + conference

Ringtone (tonality and volume) 1 special ringtone 3 special ringtones

Emergency Buttons Short key, center button, keyboard

Emergency button and keyboard

Battery control Yes Yes

Attendance management Yes Yes

Localisation By antenna or fingerprint * By antenna or fingerprint *

PTI function (lone worker protection)

Manual emergency call Manual emergency callMan-downImmobility


Integration…


Integration…


Integration & Flexibility…

TAE means:individual alarmsper- group of phones- group of zones- group of buttons

down to individual- persons- zones- buttons

easy configuration


MobiCall integrates unique features of OXE terminals

MobiCall connected via T0/T2 alows offering following features:

•Dynamic display message while the phone is ringing and on answer16 + 16 characters on DECT 300 / 400, 32+ 32 on WiFi 8118 / 8128…

•Send UUI messages to DECT 300/400 and WiFi 8118 / 8128(mini-messages with up to 120 characters)

•Announcement over loudspeaker (broadcast)

•Distinction of ring-tone sequences

•Multi-line DECT 400(never busy line), optional call intrusion, ANS-interface

Over supplementary CSTA licenses

•Interphone function: automatic hands-free answering

eDR-Link recording, XML, HTTP and…

much more !32 | Mkg Prog and Incentives | 2011


Evacuation Visualization & Activating ...


Solution and Operation Examples...

...Tracking...

Wifi

Localisation

Sprachanruf Pager SMS

Positioning Engine

The Ekahau Solution – related to the MobiCall Alarm and Informations system is employed for…

...Safety & Security

The personal can be furnished with a portable „panic button“. In emergency cases, the button can be activated to ask for immediate help.

Additionally it would be possible to supervise a patient if leaving a defined area.

Through the MobiCall-System the responsible people will get the detail information about the cases which are described above.

Asset Tracking

Vital equipment, such as IV pumps, heart monitors, crash carts and other equipment is mobile by necessity. The „Real Time Location“ Solution lets you locate a tracked item is anywhere in your facility.

...Workflow & Resource Management

Has the patient completed her lab tests? How long has she been waiting in the queue? Was the tracking path completely itemized in the billing system?

Efficient workflow improves the quality of care throughout a hospital stay and enables more precise billing.


MobiCall Conference: Just another application…



Task Management „just another application“...


MobiCall Voice Playback GUI, the flexible solution



MobiCall Overview

Alarm Entries…

Alarm Receiver…Management…

Alarmcentral

Web-Management

time plans conference eEscalation

Accesscontro

processing

personsgroups

eMailrelays

XMLhttp

SMS, MMS,Paging

Printer, fax

Web-displaypop-up

Loud speakerPDA/3G

Analyse & Statistics…Voice recording

DR-Link, IPC, BT, EtralyDatabase Statistics

MonitoringVideo replay

ContactsSensors

Web-Interfacekey-board

XMLHTML

Emergency112 / 911

eMail(SMTP)Nurse, TMS

InterfacesFire, BMS

SNMPTraps / IT

Videocamera

GSMDECT / WIFI

Web playback

Data exportand backup

Documents

All Rights Reserved © Alcatel-Lucent 2011 New Voice International New Voice issues and acts as consultant for the MobiCall solution, a middleware platform