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All you need to know toolkit:

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HiI’m Emma.

Your all-in-one app for insurance and health partner services – making your AXA experience simpler and more personal.

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Key Features

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主要特點

Insurance Payer

Services

Single digital experience for all insurance services

Trending Topics &

Notifications

To facilitate the discovery of new topics to engage on

EmmaChatbot –Live Chat

A conversational chatbot that can answer service basics and hand-off

to a live agent where necessary

Digital Health Services

Provide access to premier 3rd party health services

SymptomChecker症狀解碼

Wellness Companion健康拍擋

MindCharger

心靈加油站

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Insurance services:

• Make a Claim *

• Claim History

• eHealth Card ^

• Find a Doctor

• My Policy

Features at a glance

Fresh look and feel with chat support (new)

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*Available to HK customers only^Applicable for Hong Kong network clinics and designated hospitals only

功能一覽表

New health-related partner services:

• Symptoms Checker and Health Library

• Wellness Companion

▪ Step counter (fitbit & Garmin)

▪ Health challenges

▪ Health tests

▪ Stress management

▪ Team Challenge

• Mind Charger

• Wellness Offers

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Make a Claim: Make a claim of up to HKD2,000 through Emma by AXA *

Claim History: Stay informed of your claim status in just a few clicks *

eHealth Card: Forget about needing to find your physical Health Card when seeing the doctors. Just show your eCard at the counter! ^

Find a doctor: Find a doctor near you based on a location filter or your current GPS

My Policy: Learn about and check your policy coverage and type without having to look through the paper documents again

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*Available to HK customers only^Applicable for Hong Kong network clinics and designated hospitals only

manage your policy anytime anywhere Insurance Services

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• confidential 24/7 driven AI-chat to receive recommendations for your symptoms

24/7 AI

• All health information is provided by the Mayo Clinic. Ranked as the #1 hospital in the U.S., Mayo Clinic is a world-class healthcare organization serving millions worldwide

Mayo Clinic Mayo Clinic

• All information discussed within the Mayo Clinic Health Library module is securely encrypted from AXA Hong Kong and Macau

Mayo Clinic Health Library

Symptom Checker and Health Library

A new experience to use the 24/7 digital health encyclopedia:

24/7

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all the tips to stay informed and healthy!

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Health tests: Determine your health age and complete health tests to gauge how you can live a healthier lifestyle

Lifestyle tracker: Track lifestyle and fitness behavior via integration with fitness trackers

Challenge yourself and get rewarded: Participate in weekly challenges and receive fitpoints for potential rewards redemption

Fitpoints

Team Challenge: Employees can build teams with colleagues to compete against one another, and to track their teams’ progress and rankings

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keeping you motivated to stay healthy

Wellness Companion

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• Enjoy mindfulness guides recorded by Hong Kong’s renowned yoga teacher, Ms. Margaret Chung

• A “Spotify” experience, minimize and continue playing audio in the background

Spotify

• Content powered by NeurumNeurum

Enjoy unlimited access to the following features:

Mind Charger

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unwind yourself with the right support

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• Show the “AXA Wellness Offers Stamp” for redemption! Your clients no longer need to worry about not having the physical medical card with them

AXA

• Currently 6 categories of offers can be chosen, offers are updated quarterly

Wellness Offer

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physical health card is no longer required for redemption

Enjoy unlimited access to the following features:

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Health News

• Browse through our library of health-related articles so you can stay updated on the trendy topics.

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so you have all the tips to stay informed and healthy!

Enjoy unlimited access to the following features:

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Migration & registration

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1. Open EMMA by AXA app.Tap Register.打開EMMA by AXA並點擊註冊。

Create your account 建立賬戶

2.Choose if you have an AXA policy.選取如您有AXA保單。

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Create your account 建立賬戶

3.Select relevant policy type. Tap on Employee Benefits.選擇相應保單類型。點擊僱員福利。

4.Tap on card type used• AXA Health Card• Medical Card點擊您使用的醫療卡類型• AXA安盛電子醫療卡• 醫療卡

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Create your account 建立賬戶

5.Complet AXA Health card / Medical Card form. Tap Next.完成AXA安盛電子醫療卡 / 醫療卡表格。點擊下一步。

policy information can be found in the welcome email from AXA.保單資料可於AXA安盛的歡迎電郵中找到。

AXA Health CardAXA安盛電子醫療卡

Medical Card醫療卡

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Create your account 建立賬戶

Tip: Click on the edit (pencil) button in the upper right corner to make any necessary changes.

提示：點擊右上角的修改按鈕以更改資料。

6.Review if provided information is correct. Tap Next.檢查資料是否正確。點擊下一步。

7.Fill in Email / mobile number & password. Accept Terms & Conditions and Personal Information Collection Statement. Hit Create My Account.填寫電郵 / 流動電話及密碼。接受條款及細則及收集個人資料聲明。點擊建立賬戶。

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Click to preview

8.You should receive an e-mail/ SMS with activation link – click!您將收到電子郵件或電話短訊告知您的啟動連結。點擊並啟動賬戶。

Create your account 建立賬戶

Email電子郵件

SMS短訊

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Create your account 建立賬戶

9.Successful confirmation. 成功啟動確認。

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Now, you are all-set!

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！

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Onboarding Video 新成成員指南https://www.youtube.com/watch?v=a9pinrP5JWc

Registration 註冊程序https://www.youtube.com/watch?v=KO-8C21GErY

Download now!

Visit 瀏覽axa.com.hk

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