Allen 2016

SUSAN ALLEN18 Massaco Lane • Granby CT 06035 • (925)-817-7025 • [email protected]

Enthusiastic creative executive who enables and empowers strategic alignment across the organization. High standards of personal integrity to facilitate a professional approach through founding synergy, vision and cultural values to engage high performing teams, establish strategic planning and integrate infrastructure to define the business offering.

Professional manager whose ethics and principles provide guidance, create an inspirational atmosphere and drive production to maximize performance excellence in others. Throughout my career I have acquired insight from brilliant and talented individuals, gained exposure to multiple facets of management styles and developed a decisive confidence to approach varied situations. Adaptation is key to managing organizations at different phases in their lifecycle. Experienced in executing strategic plans allowing for a successfully transitioned reorganization and rebuilding by injecting energy to maintain sustainability. Designed ground up policies with entrepreneurial ingenuity.

Well versed business acumen developed through a career spanning multiple facets of product development, underwriting, sales and claims within a broad scope of commercial lines, professional, excess & surplus and niche industry segments like Technology. Accomplishments are attributed to establishing a consistent mission to excel, translating strategy into the execution of realistic goals and defining systemic fundamentals to achieve results.

It is with great enthusiasm that I endeavor to partner with you to bring a proficient, creative platform of leadership concepts. Collaboratively, we can solve complex problems, despite stressful situations, bring forth an institution of alignment and integrate team strategies to produce practical and aesthetic results.

Sincerely,

Susan Allen

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mailto:[email protected]


SUMMARY

Enthusiastic creative executive who enables and empowers strategic alignment across the organization. Experienced in executing strategic plans, designing ground up policies with entrepreneurial ingenuity and successfully transitioned and rebuilt teams after reorganization.

PROFESSIONAL EXPERIENCE

Hanover Insurance Group (AIX) Windsor, CT 2013-2016Vice President

VP of Product design and implementation which incorporated decision making for multi-functional disciplines within the organization.

• Reorganized & remodeled including: position elimination strategy, redesigned business processes.

• Achieved alignment across sales, product, underwriting and IT departments.• Articulated and engaged change initiatives to create momentum improving enterprise values:

influenced others, empowered employees.• Established execution methods that increased abilities to deliver customized programs efficiently

and cost effectively. • Facilitated production efforts launching 10 new programs, in one year, that were built from the

ground up and delivered to the marketplace. • Kept pace with the ever-evolving marketplace by establishing short and long term strategies for

the deployment of a nimble Product offering for all Commercial Lines: Casualty, Professional, Excess & Surplus, Property, Inland Marine, Auto, Workers Compensation.

• Reengineered multiple areas related to the product development life cycle that enhanced customers experience, distinguished coverage offering and expedited deployment.

Travelers Multiple Locations 2002-2013

Streamlined and individualized my career at Travelers. Adapted within the company, gained extensive exposure, increased versatility and progressively strengthened business acumen within both field and corporate environments.

Senior Director Hartford, CT 2010-2013

Leadership role within the Product Development & Underwriting division primarily for GL, Specialty and Umbrella established countrywide strategy, monitored performance, improved profitability and optimized delivery to the marketplace.

• Founded Cyber & Small Commercial Technology; drafted professional errors & omissions coverage for technology companies, formulated the cyber underwriting strategy across the enterprise, engineered rating methodology, devised the field and agency training, headed up the marketing and organized the deployment of a new segment.

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• Leveraged comprehension of analytics and performance metrics to implement underwriting and rate strategies to align IT architecture synergies with business initiatives for wider margin of ROE.

• Operated in a project environment to initiate projects. • Influenced others through socialization of key concepts, identification of market positions and

enumerated the business benefits to allocate funding, drive high profile projects to tops priorities.• Fabricated business development requirements that capitalized on automation and underwriting

rules to achieve key performance indicators. • Contributed to the launch of a new operating platform in small commercial.

Commercial Underwriting Manager Walnut Creek, CA 2009-2010

Managed underwriting strategies and achieved optimal growth production, retention and profitability goals.

• Equipped small commercial team with territory optimization plan and sales techniques to enable success that resulted in exceeding metrics for growth, new written premium, retention, and loss ratio plan by 110%.

• Motivated team to adapt and embrace a hybrid role combining sales and desk underwriting• Supervised key performance indicators underwriting risk selection and quality control.

Technology Sales Executive & Underwriting Account Executive San Francisco, CA 2005-2008

Specialized in underwriting, sales & marketing within the niche Technology Industry and increased footprint throughout Northern California.

• Counseled agents and illustrated Subject Matter Expertise within the technology industry’s operations, services and exposures which generated higher standards of underwriting and attracted top quality accounts.

• Acquired expertise in understanding high-tech companies: Telecommunications, IT, Medical Devices, Electronics Manufacturing

• Promoted to oversee underwriting authority of the team. • Proficient understanding of technology insurance nuances: form language, coverage analysis

and coverage triggers. (Errors & Omissions, Cyber, Product Liability)• Expanded agency distribution, devised a sales culture as a long term advisor that yielded

organic growth, captured high potential prospects and closed on profitable accounts.

Commercial Liability Claim Representative (St Paul Companies) Syracuse, NY 2002-2005

Introduction to insurance through a one year training program that consisted of all lines of business coverage, underwriting and claims. Acquired legal aptitude, knowledge and comprehension of policy structure, coverage interpretation and claims process.

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EDUCATION

University of California at BerkeleyBA: EnglishAreas of Concentration: Environmental Science, Geology, Fine Arts, International Studies

State University of New York at Onondaga Community College

Associates Degree: Criminal JusticeAreas of Concentration: Psychology, Photography

RELEVANT SKILLSManagement Style: Resolute, perceptive, adaptive, inventive, resourceful, influential

Communication: astute listening skills, literary writing, proficient presenter, public speaker/relations

Self-Discipline: motivated, independent, reliable, dedicated, organized, focused, efficient

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Documents

Allen 2016