ALM100

ALM 100

Orchestrate Your Solution: Manage IT and

Optimize Business

© 2011 SAP AG. All rights reserved. 2

Disclaimer

This presentation outlines our general product direction and should not be relied on in making

a purchase decision. This presentation is not subject to your license agreement or any other

agreement with SAP. SAP has no obligation to pursue any course of business outlined in this

presentation or to develop or release any functionality mentioned in this presentation. This

presentation and SAP's strategy and possible future developments are subject to change and

may be changed by SAP at any time for any reason without notice. This document is provided

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implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

SAP assumes no responsibility for errors or omissions in this document, except if such

damages were caused by SAP intentionally or grossly negligent.


Customer Challenges

• Business Continuity, Near zero

downtime updates

• Operations Quality & Efficiency

• Reduce TCO by automating

operations

• Compliance & Security

• Business Process Improvement

(Business optimizes usage)

• How to be more impactful & responsive

to the Business

• Innovation via In Memory Computing,

Mobile and Cloud Strategies

• Reduce Complexity on all layers

• Better prioritization of changes &

too many projects (are we doing the

right things ..?)

• How to improve predictability in

large projects (no delays & high

quality)

Develop & Deliver

change

In-Time & In-Quality

Business Continuity,

Quality and Cost of

Operation

Innovation &

Enterprise Architecture

• How to ensure solution scales in

production?

• Go-Lives too impactful to business

(business downtime and test efforts)

Go-Lives

without Disruption

Accelerated

Innovation

Run SAP Like

A Factory

Application Lifecycle

Management

Integration

Validation


Orchestrated Accelerated Innovation

Run SAP Like

A Factory


Management

Accelerated

Innovation

Orchestration

Cloud

New DB technologies

(ASE; SAP HANA)

Integrated Mobile Solutions

Next Generation Business

Intelligence & Applications

Integration

Validation

• Single source of truth

• Total Cost of Development

• Protection of Investment

• Business Continuity

• Total Cost of Operations • Quality


Incident, Problem and

Request Management (ITSM)

Sudden need of a service desk due to

insourcing or replacement need

One vendor neutral Solution

Documentation

High cost for onboarding service

providers, multiple sources of truth

Solution Implementation via

templates, custom code mgt.

Too many variants of business processes

Unnecessary custom code

Test Management (BPCA, Test

Automation)

High effort for regression testing,

inadequate test scope

Change and Release

Management, Retrofit

Inconsistent movement of changes with

leapfrogs and overtakers, no sign offs

Portfolio and Project

Management, Dashboards

Missing visibility into IT main focus

No central visibility to progress & quality

Customer Risk and Pressure Solution Customer Proof

Application Lifecycle Management

Customer Challenges and Solution from SAP


Application Operations

Monitoring, Alerting, Root

Cause Analysis

Data Volume ManagementUnmanaged data growth

Business Process Operations

24x7 Job Control, Exceptions

Business Process

Improvement

Successful termination of end of day

processing in jeopardy

Wrong execution of business process in

LOB lead to falsified business results

Maintenance Optimization and

Security

Security Operations Map

Downtime for maintenance events

Operation Control CenterSiloed monitoring procedures dependent

on gurus, missing automation

Solution Customer Proof

Run SAP like a Factory

Customer Challenges and Solution from SAP

End users unsatisfied with availability and

performance of IT solution

Customer Risk and Pressure

Audit & Software Lifecycle Security


Orchestrate Your Solution with SAP Solution Manager

Run SAP

like a

Factory

Application

Lifecycle

Management

SingleSource of Truth

Integration

Validation


Manage IT Service

Incidents

Problems

Service requests

Requests for change

Run SAP like

a Factory


Management

Manage software production

Business process documentation

Templates – combine efficiency of global

business processes with local flexibility

Implementation guides for EhP&releases

Manage business requirements

Business demand of stakeholders

IT Project portfolio and resources

Time recording of all of IT

IT project management

Manage tests

Central test organization and reporting

Only test what you need to test

Automate your regression test

Test data management

Control change

Transports for SAP and non SAP

Downgrade protection and object lock

Dual landscape retrofit

Flexible assembly of releases

Sign off workflow and phase control

Ensure results of Lines of Business

Business process analytics

Business process monitoring

24x7 job control

Data consistency

Keep IT on top of operations

Technical analytics

Technical monitoring and

alerting

Root cause analysis

Data volume management

Technical administration

Maintain the IT landscape

Near-zero downtime updates

Custom code reduction and

maintainability

Security of SAP solutions

Mergers and carve outs

SingleSource of Truth

Requirements

Design

Build &

Test

Deploy

Integration

Validation

Validate non functional requirements

such as operability, performance, data

consistency

Operate

Optimize


Installation, Basic Setup, Landscape Connectivity

Integration

Validation

Incident ,

Problem &

Request

Management

Application

Operation

Business

Process

Operations

Maintenance

Optimization

Change

& Release

Management

Test

Management

Single

Source

of Truth

SolDoc &

Implemtation

Portfolio &Project Management

Incident

Problem

Request

Management

Business

Process

Operations

Application

Operation

Maintenance

Optimization

Change

& Release

Management

Portfolio &Project Management

Your Roadmap for SAP Solution Manager Adoption

Test

Management

SolDoc &

ImplemtationSingle

Source

of Truth

Integration

Validation


ALM: Solution Documentation & ImplementationTypical Adoption Path

Template

Management

Central SolDoc/Implementation

(end user training, tests, IMG,...)

Reverse

Process Doc.

Ext.

Modeling

Central Business

Process Hierarchy

including Verification

Solution Documentation & Implementation


Co

mp

leti

on

& Q

uality

Start of Project Go-live

Documentation with SAP Solution Manager

Documentation with SAP Solution Manager

Documentation without SAP Solution Manager

Solution Lifecycle

Regular degradationRB

PD

*

Operations

Project team

leaves

Server

crashes

IT notices that up-to-date Solution

Documentation is requiredUndocumented

changes

RBPD*= Reverse Business Process DocumentationFunctionality provided by Solution Documentation Assistant in

SAP Solution Manager

Documentation without SAP Solution Manager

Implementation

ALM: Solution Documentation & ImplementationBusiness Process Documentation


Multiple Sources of Truth cannot be MaintainedWe often see multiple Business Process Hierarchies in tool islands at customers

Test

Automation

Automated

Test Scripts

Training

Management

End-User

Training

Test

Management

Testing

Job

Management

Job

Documentation

Scheduling

Incident

Management

Ticketing

Modeling

Process

Model

Solution

Operations

Monitoring

Root Cause

Solution

Documentation

Documents and

Publishing

Configuration, Environment Management

Solution

Configuration

Build, Release & Deployment Management

Code

Configuration

Documentation


Modeling(process structure change)

Solution Manager

Test

Automation

Automated

Test Scripts

Training

Management

End-User

Training

Test

Management

Testing

Job

Management

Job

Documentation

Scheduling

Incident

Management

Ticketing

Test

Automation

Automated

Test Scripts

Training

Management

End-User

Training

Test

Management

Testing

Job

Management

Job

DocumentationSc

heduling

Incident

Management

Ticketing

Modeling

Process

Model

5-7 Levels

Solution

Operations

Monitoring

Root Cause

Solution

Documentation

Documents and

Publishing

Configuration, Environment Management

Solution

Configuration

Build, Release & Deployment Management

Code

Configuration

Documentation

One Integrated Approach for ALM and Run SAP like a FactoryManage ONE Single Source of the Truth - Business Process Hierarchy


ARIS(process structure change)

Process Model

5-7 Levels

Process Model

3 Levels (IT View)

Solution Manager

Test

Plan

Learning

Map

Script

Mapping

Test

automation

Automated

Test Scripts

SAP

ProdPack

Training

/Simulations

SAP

QC by HP

Testing

Solution

Redwood

Cronacle

Job

Scheduling

ITSM

Ticketing

One Integrated Approach for ALM and Run SAP like a FactoryManage ONE Singe Source of the Truth - Business Process Hierarchy


Accelerated documentation of business processes

"We are running the usage analysis that comes with the solution documentation

assistant in SAP Solution Manager to identify and confirm which transactions and

reports are actively used, and how many times they are executed in our system.

Because we blueprint in SAP Solution Manager, the collected data will be used

to accelerate the documentation of our business processes. To date, we have

been able to use the usage analysis to assess the level of risk associated with

change requests, based on included objects and the number of actual executions

in our productive system."

Renee Gannon

Tools and Methodology, Senior Manager

Newell Rubbermaid Inc.

DOCUMENT BETTER.

SAP HELPS NEWELL RUBBERMAID INC. DO WHAT THEY DO BEST, EVEN BETTER.

SAP Customer Quote Program

powered by SAP Active Global Support

Find more customer quotes athttp://service.sap.com/customerquotes


DOCUMENT BETTER.

SAP HELPS GEUSA DO WHAT THEY DO BEST, EVEN BETTER.




Successful integration with ARIS

"During our business-blueprint phase, we determined that the synchronization between

ARIS and SAP Solution Manager was not working well, due to some issues on the ARIS

installation. Taking advantage of the SAP on-site support consultant provided under our

SAP Safeguarding engagement, we received very good advice about the best practices

for synchronization of ARIS with SAP Solution Manager. Thanks to this support, we

were able to create and monitor 92 process levels, 13 interfaces, 38 developments, and

546 process transactions."

Victor Rodriguez

IT Director and Project Manager

Geusa, S.A. de C.V.


30% future savings in implementation projects

"After the expert guided implementation session for solution documentation, we

achieved a clear concept of application lifecycle management on SAP Solution

Manager, and learned, in details, how to build our business-process structure, and

maintain the relevant documentation. We also learned how to verify and update our

business structure with the solution documentation assistant tool. The ASAP roadmap

and business process repository guided us how to reuse accelerators and templates.

We expect it will save us over 30% on our efforts in our future implementation

projects."

Lu Hua

Service Level Manager

Freudenberg IT (Suzhou) Co.

IMPLEMENT BETTER.

SAP HELPS FREUDENBERG IT DO WHAT THEY DO BEST, EVEN BETTER.





ALM: Test ManagementTypical Adoption Path

Automated

Regression

Testing

Test

Automation

Test

Data

Management

Change

Impact

Analysis

Central Test Organization

(unit, acceptance and integration testing)

Test Management


Test Option 1

Business Blueprint

Test Planning

Test System SetupTest Execution

Change

Deployment

Change Impact AnalysisSAP Solution

Update

New SAP

Solution

Test Scope IdentificationType of Change

Test Option 2

Test Option 3

SAP Quality Center by HP

new

Test Workbench

Work Center TM

SAP Solution Manager 7.0 SAP Solution Manager 7.1

Test Automation Framework

new

Quality Manager, ReqPro, ...

Business Blueprint

BPCA

SAP TAO

advancedadvanced

ALM: Test ManagementTest Options for functional testing of SAP-centric business processes

HP QTP and other 3rd party tools


TEST BETTER.

SAP HELPS FERRERO DO WHAT THEY DO BEST, EVEN BETTER.

Test cost reduction of 40%

―During our ERP & XI/PI upgrade project, we had the challenge of

extensive testing to be done by our internal teams and our partner. We

needed to perform exhaustive tests, and keep the test phase costs low.

We have successfully leveraged the Run SAP test-management scenario

of SAP Solution Manager at Ferrero. By using the test-management

practices and eCatt automation, we were able to run tests reliably and we

have achieved a test phase cost reduction of 40%.―

Giovanni Croci

Direzione Sistemi Informativi

Ferrero S.p.A.





ALM: Change and Release ManagementTypical Adoption Path

Change

Request

Management

Transport

Management.

Quality Gate

Management

Change and Transport

system (SAP/ Non SAP)

Transport Analytics /

Configuration Validation

Change and Release Management


Change and Transport System

Normal Change Urgent Change

Quality Gate

Impl. Project Maintenance Cycle

Program

Major Release Minor Release Urgent Functional

Change

Emergency Change

3-6 months 1-4 weeks 1-3 days On request only

Bus. Requirement Request for Change

Prio 2/3 Incident

Business Strategy initiated Business User and IT initiated

Quality Approval

Prio 1 Incident

Alert

ALM: Change and Release ManagementCapabilities


More reliable transports for multi-system landscapes

"The recent success of Amtrak's conference room pilots for the implementation of SAP

Solution Manager's Service Desk and Change Request Management, has positioned

Amtrak's SAP Customer COE to reduce the cost of managing monthly production

support release transports via ChaRM's automation, as well as increasing the reliabilty

that the transports are migrated through the landscape in the correct order. It also

enables Amtrak's Customer COE to leverage future benefits from ChaRM, which

include enabling CTS+ for managing portal and BI transport and retrofitting via N+1

landscape."

Lou Maroulis, PMP

Director of SAP Integration/Release Management

Amtrak

CHANGE BETTER.

SAP HELPS AMTRAK DO WHAT THEY DO BEST, EVEN BETTER.





Run SAP Like a Factory: Maintenance Optimization&SecurityTypical Adoption Sequence

Landscape

Transformation

Near Zero Downtime

Custom Code

Central Maintenace

Security

LM Tools

Maintenance Optimization


Register system landscape via

System Landscape Directory (SLD)

Verify and maintain System

Landscape (SMSY/LMDB)

Run Upgrade Dependency Analyzer

Run Maintenance Optimizer

Provide your download to the SAP

Enhancement Package Installer

Perform the SAP Enhancement

Package implementation

SAP Solution Manager

Maintenance Optimizer

System Landscape (SMSY)

…

Business Blueprint

Upgrade Dependency Analyzer

Change Request Management

SAPehpi / SUM

SLD

MaintenanceOptimizer

Download

Basket

MaintenanceOptimizer

Dependency

Statements

Run SAP like a Factory: Maintenance Optimization&SecurityHow to Update Your System


Custom code reduced by 32%

"At the beginning of the SAP for Utilities component upgrade project, we

identified a significant number of custom code objects. To identify the risk

potential for the upgrade, and the maintenance effort the custom-code

management service was delivered by SAP Active Global Support, as part

of our SAP MaxAttention engagement. The service results indicate a

possible modification-maintenance reduction of up to 32%. The service also

shows us the savings potential for future upgrade or modification projects."

Ondrej Jaros

CCoE Manager/Board Member

CEZ ICT Services, a. s.

UPGRADE BETTER.

SAP HELPS CEZ ICT SERVICES, A. S. DO WHAT THEY DO BEST, EVEN BETTER.





Run SAP Like a Factory: Application OperationsTypical Adoption Sequence

Service Level

Management

End User Exp

Monitoring

Reporting

(EWA, IT Rep.)

Root Cause

AnalysisSystem

Monitoring

Scenario Mon.

(PI,BI,...)

Application Operations


Run SAP Like a Factory: Application OperationsCapabilities

Monitor

Proactive real-time monitoring

System, DBMS and Host Monitoring

End User Experience Monitoring

Connection Monitoring

Process Integration Monitoring

Business Intelligence Monitoring

Solution Manager Self Monitoring

Administrate

Optimize excellence of

technical operations

Task Inbox

Down Time and Work Mode

Management

IT Calendar

Notification Management

Central Tool Access

Analyze

Lower mean time to problem

resolution

End-to-End Change Analysis

End-to-End Workload Analysis

End-to-End Exception Analysis

End-to-End Trace Analysis

Notify

Reactive handling of critical

events

Unified Alert Inbox

Alert correlation and propagation

Central Template Maintenance

Open data provider and alert

consumer

Report

Technical Reporting EarlyWatch Alert (for Solutions)

Interactive reporting

Customer specific reporting

Management Reporting Document based SLA reporting

Interactive SLA Reporting

Management Dashboard

Technical Monitoring & Alerting Root Cause Analysis Technical Administration

Incident Management

Prove value to business


Run SAP Like a Factory: Application OperationsApplication Monitoring & Alerting

Unified Alert Inbox Central access point for all alert from the different monitoring scenarios

Integration of Incident & Notification Management, Root-cause Analysis and collaboration features

System Monitoring Status overview for technical systems, instances, databases and hosts.

Drill down to single metrics and events, Jump in to metric reporting and landscape information

End User Experience Monitoring Measurement of availability and response times from an End User perspective

Deep integration in E2E Trace Analysis for Root-cause Analysis

Process Integration Monitoring Central entry point for SAP Process Integration specific monitoring for complete PI domains Contains central monitors as Overview, PI components, PI channels and Message flow monitoring as well as context

sensitive jump-ins in local monitors

Business Intelligence Monitoring Central monitoring for SAP Business Intelligence solutions based on SAP BW and BOE XI Monitoring of SAP Business Warehouse process chains and Business Objects

specific jobs

Connection Monitoring

Active Monitoring of RFC and HTTP connections between SAP Systems Inte

gra

tio

n o

f a

ll sce

na

rio

s in

Ale

rtin

g &

Me

tric

Mo

nito

rin

g


SOLVE BETTER.

SAP HELPS PT TIMAH DO WHAT THEY DO BEST, EVEN BETTER.




Saved at least 20% in incident management

“We are happy to say that the SAP Solution Manager has saved us at least 20% of our

time and efforts in our incident reporting to resolution process. The end-to-end

integration of the service desk and root cause analysis functionalities on a single

platform ensures faster time to resolution for our SAP solution compared to a third-party

tool which we were previously using.―

Alwin Albar

IT Manager

PT Timah (Persero) Tbk.


Run SAP Like a Factory: Business Process OperationsTypical Adoption Sequence

Usage Analysis

Process Performance

Business Process

Improvement

Business Process

Stabilization(Jobs, Interfaces, Data Consisteny)

Business Process

Monitoring

Business Process Operations


Run SAP like a Factory: Business Process OperationsOut-of-the-box Content for Business Process Analytics and Monitoring

Revenue Stream Sales Orders without invoice

Sales Orders with billing block

Outb. Deliveries with GI & without invoice

Invoices not transferred to FI

Number of credit memos/ credit memo requests

Supply Chain & Planning

Accuracy Overdue Purchase Reqs& Order items

Overdue STO items

Open Planned Orders

COGI errors

Production / Process Orders overdue for release

Schedule lines initially not confirmed

Stock Levels & Capital tie-up Slow moving items*

Vendor consignment withdrawels

Materials with expired shelf life*

Inspection lots without usage decision

Overdue Sales Orders

Sales Ordes with delivery block

Overdue outbound delivieries

Number of returns

Customer Satisfaction

Performance

Zero stock batch segments

Overdue reservation items

Production / Process / PM Orders TECO but without

deletion flag

Transaction response times

Background job runtimes

Data Accuracy

Incomplete Sales Document items

Application Log errors

Update errors

ABAP dumps

Integration & Automation

Interface errors

Background job cancellations

Batch Input errors


Run SAP like a Factory: Business Process Monitoring

Go to „Operations Setup‟

Backlog of CRM Orders in Status

„Error in Distribution‟

qRFC Monitoring of

critical queues

Backlog of open ERP

Sales Orders Backlog of open

Outbound Deliveries

Invoices not transferred to

Accounting

No. of Inbound SHPCON

IDOCs in Error Status


ALM: Incident, Problem and Change Management (ITSM)Typical Adoption Path

Service Level

Management

Configuration

Management

Incident

Management

Problem

Management

Service Request Change Request

Incident, Problem, Request Management (ITSM)


ALM: Incident, Problem and Request Management (ITSM)

Call Center

IT Professional

Processing in Backoffice

End-User Self

Service

E-Mail inbound

SAP Frontend

Report incidents with context of

SAP solution

SAP & Partner

External Support

SAPNotes

Database

3rd Party Support

Customer IT

End User

End User Portal

Alerting,

Testing…


SOLVE BETTER.

SAP HELPS KARSTADT WARENHAUS GMBH DO WHAT THEY DO BEST, EVEN BETTER.




Incident quality raised, and € 50,000 saved in testing

"After Itellium Services GmbH implemented the service desk in SAP Solution Manager,

incident management for SAP solutions was facilitated, and the quality of incident

information has been raised, through the provided system data on SAP solutions. In

addition, by adopting SAP Solution Manager, we save EUR 50,000 per year by replacing

our old third-party test tool with SAP's test management."

Ludger Banse

Director IT

Karstadt Warenhaus GmbH


ALM: Portfolio and Project ManagementTypical Adoption Path

Business & IT

Impact Analytics

Central Portfolio Planing

Resource

Management

(Skills)

Project

Management

(Budget, Time)

Portfolio and Project Management (PPM)


ALM: IT Portfolio and Project ManagementProcess Model

Prioritize

Requirements &

Project ideas

Completed

Project

Monitoring &

Controlling

Process

Closing

Process

Execution

Process ALM

Planning

Process

Initiation

Process

Source: PMI, PMBOK

Portfolio

PlanningProject and Resource Management

Value Driver


SAP Solution Manager 7.1 – Highlights

Supporting the end-to-end Customer Solution

• Open modeling of non SAP applications in new Landscape Management Database

• Open CTS to integrate non SAP, Open Diagnostics and Monitoring/Alerting Infrastructure

• From “Application Incident Management” to a complete ITIL V3 compliant ITSM for the customer solution

• Enhanced integration with 3rd party IT management: HP QC, IBM Rational, Worksoft, Cisco Tidal

• Upcoming: Integration into Infrastructure Management (CMDB)

Simplified User Interface and Management Dashboards• 100% transparancy into IT and business with Management Dashboards

• Fully Work Center Enabled

• Change and Incident Management : Complete web-based user interface

• Test Management: New intuitive user interface for Tester work list

• Enhanced Business Blueprinting: Easily blueprint your solution with one BPMN compliant tool

Run SAP like a factory with 2 FTEs per shift• New Monitoring and Alerting Infrastructure to automate repetitive tasks and avoid alert flooding with one central infrastructure and correlation /

aggregation of alerts

• Operation Control Center for central control of mission critical operations support

Business Process Modeling, Reverse Documentation & Usage Analysis• Enhanced Business Blueprinting: Central visbility into your business processes in BPMN notation

• Reverse engineering of business processes with IBIS content fully integrated in SolDocA

• Business Analytics: otimize execution of business processes with throughput and Backlog analysis

Extended usage rights• A complete solution for the midmarket CIO to run IT like a business

• Included in your SAP Enterprise Support contract!

End-to-End

Ease of Use &

Dashboards

Efficiency

Relevance to

Business

Scope


Demo: Application Lifecycle ManagementProcess View: Delivery of Requirements via Release

DesignDRequirements Build Test DeployQ Q Q

• Implement on scope

•Unit test

Developer

•Execute request for

change

•Manage work packages

Implementation team lead

Define and Organize:

•Functional test

•Regression test

•Acceptance test

• Integration test

•Load test

Quality manager

•Build Release

Release manager

•Execute deployment

Technical operator

•Manage scope

•Define milestones

•Create WBS

Implementation project

manager

•Define portfolio

•Scope project

Portfolio manager

•Plan project

PMO Project Manager

•Define business

requirements

Business process owner

De

cis

ion

: R

eq

uir

em

en

ts t

o S

co

pe

Q-G

ate

: S

co

pe

to

Bu

ild

Q-G

ate

: B

uil

d t

o T

es

t

Q-G

ate

: T

es

t to

Dep

loy

Change Advisory board: Execution of Q-Gate:


Demo: Run SAP and Application Lifecycle ManagementProcess View: Delivery of Run initiated Requirements via Maintenance

Build Test DeployD D

Implement on scope

Test unit of work

Developer

Execute request for

change

Implementation

team lead

Define and

Organize:

Functional test

Regression test

Acceptance test

Quality manager

Release

maintenance cycle

Change manager

Execute deployment

Technical operator

De

cis

ion

: B

uild

to

Te

st

Dec

isio

n:

Te

st

to D

ep

loy

Report incident

End/key user

Analyze incident

Create problem

Initiate request for

change

IT help desk

RequirementOperate

Change Advisory board: Execution of Change:

Dec

isio

n:

Sc

op

e t

o B

uil

d

D

Request minor change

Business process

owner


SAP TechEd Sessions on SAP Solution Manager 7.1SAP Solution Manager Overview and Application Lifecycle Management (ALM)

ALM100 Orchestrate Your Solution with SAP Solution Manager 7.1 – Build Your Roadmap

ALM200 What Is New in SAP Solution Manager 7.1

ALM201 Upgrade to SAP Solution Manager 7.1

ALM221 Roles & Authorizations in SAP Solution Manager

ALM232 SAP's new Management Dashboards infrastructure

ALM202 The successor of SMSY: LMDB / Open system

ALM274 Handling Landscape Data with SAP Solution Manager 7.1

ALM203 Test Management with SAP Solution Manager 7.1 - Overview

ALM204 Change Impact Analysis with Business Process Change Analyzer

ALM205 Extended Test Automation with SAP Solution Manager

ALM206 Testing with SAP Quality Center by HP and SAP TAO

ALM207 High-Quality Testing Requires High-Quality Test Data: SAP TDMS

ALM260 Test Automation framework

ALM261 Using SAP Test Data Migration Server to Refresh Non-Production Systems

ALM215 One Integrated Process to Manage Software Solution Deployments

ALM216 No need for third-party: Change Request Management and Retrofit

ALM219 CTS+ - Managing transports for SAP BusinessObjects and my own applications

ALM266 Change Control – Manage Software Changes and Releases with Quality Gates

ALM267 Change Request Management with Solution Manager 7.1

ALM268 Change Control - Dual Landscape Synchronization with Retrofit

ALM269 Full Transparency of changes with Configuration Validation and TEA

ALM101 SAP Enhancement Package Implementation –What you Need to Know!

ALM208 SAP enhancement packages: Implementation scenarios and tools

ALM223 How to Efficiently Implement and Verify Business Process Documentation

ALM225 How to Manage and Distribute your Global Template Changes

ALM275 How to Efficiently Implement and Verify Business Process Documentation

ALM224 Managing business requirements and project portfolios with PPM

ALM210 Now available: a complete ITIL compliant IT Service Management solution

ALM211 Upgrading Service Desk and Change Request Management

ALM262 Setting up IT Service Management (Incident, Problem and Change Management)

SAP Solution Manager Overview

ALM: Test Management ALM: Change Control

ALM: Solution Documentation

& Implementation

ALM: Incident, Problem and Request

Portfolio and Project


SAP TechEd Sessions on SAP Solution Manager 7.1SAP Solution Manager Overview and Run SAP like a Factory

ALM100 Orchestrate Your Solution with SAP Solution Manager 7.1 – Build Your Roadmap

ALM200 What Is New in SAP Solution Manager 7.1

ALM201 Upgrade to SAP Solution Manager 7.1

ALM221 Roles & Authorizations in SAP Solution Manager

ALM232 SAP's new Management Dashboards infrastructure

ALM202 The successor of SMSY: LMDB / Open system

ALM274 Handling Landscape Data with SAP Solution Manager 7.1

SAP Solution Manager Overview

ALM217 Run SAP like a factory: Technical Operation of SAP landscapes

ALM270 Efficient Monitoring for SAP Business Warehouse and SAP BusinessObjects

ALM271 From End-User Experience Monitoring to Management Dashboards and Reporting

ALM272 Customizing and enhancement of System Monitoring and Reporting

ALM209 Planning SAP System maintenance successfully with Maintenance Optimizer

ALM218 Efficient and effective Custom Code Management

ALM226 Managing Security Notes with SAP Solution Manager

ALM228 Guided Self Service: EWA + SQL Statement Analyse

ALM229 A new platform for SAP related Business and IT Transformation

ALM273 SAP’s capabilities for efficient and effective Custom Code Management

ALM277 A new platform for SAP related Business and IT Transformation

Run SAP: Application Operations

Run SAP: Maintenance Optimization & Security

ALM212 SAP Like a Factory: Successful Business Process Monitoring

ALM213 Managing Data Consistency using SAP Solution Manager

ALM263 Business Process Analysis & Monitoring

ALM264 Manage your background jobs using job Scheduling Management

ALM265 Enhancing Business Process Monitoring

Run SAP: Business Process Operations


ALM Road Map Service

YOU GET FIVE EXPERT GUIDED IMPLEMENTATIONS PER YEAR WITHIN SAP ENTERPRISE SUPPORT

ALM Road Map

Onsite Service

SAP MaxAttention support

SAP Safeguarding services

ALM Road Map

Remote Service

SAP Enterprise Support

Configuration

ALM Processes

ALM Blueprint

SAP Solution

Manager Setup

SAP expert explains step-

by-step configuration

using training materials.

Execution, 2–3 hours on the

same day

Participants have direct

access to an SAP expert

who directly supports them

remotely, if necessary,

during the execution.

Empowering, Web session, 1–2

hours each morning

Participants execute

demonstrated steps within

their own project, on their

own SAP Solution

Manager software.

Expertise on demand, during

execution

Expert Guided

Implementation

IMG


Setup Remote

Support Component

for standalone BOE

Basic

ConfigurationUpgrade to 7.1

Basic

Configuration for

BOE

Migration Charm

7.0 to 7.1

End-User Experience

MonitoringConfiguration Validation

Setup

Monitoring/Alerting/

Reporting

Business Process

MonitoringData Volume

Management Cockpit

Job Scheduling

Management

Solution

Documentation

Project

Implementation

Authorization

Concept & Roles

Change Request

Management CTS+

Quality Gate

Management Test Management

Testautomation with

HP QTP

Application Incident

Management

for VAR

Application

Incident

Management

Custom Development

Mgmt Cockpit

Business Process

Change Analyzer

EG

I A

LM

Roa

dm

ap

Desig

n

Solution

Documentation

Assistent

Updated Portfolio of Expert Guided ImplementationsSAP Solution Manager 7.1 – Planned EGIs until Q3 2011


Available Trainings in Area of ALM & Run SAP like a Factory

E2E120

System Monitoring

E2E100 Root Cause

Analysis

E2E300 Business

Process Integratin and

Automation E2E140 Data Volume

Management

SMI310

Implementation Projects

E2E200 Change Control

Management

E2E220

Test Management

E2E500 Custom Code

Management

E2E400 Technical

Upgrade Management

E2

E0

40

: AL

M a

nd

Ru

n S

AP

lik

e f

ac

tory

SM200 Setup Change

Management / Service Desk

SM300 Business Process

Monitoring

SM100 Operations and

Configuration

How to Configure How to Use


Further Information

SAP Public Web:

Service Marketplace (SMP): service.sap.com/solutionmanager

SAP Developer Network (SDN): www.sdn.sap.com/irj/sdn/alm

Expert Guided Implementations

service.sap.com/solutionmanager

=> Services

=> Expert Guided Implementation

Books

SAP Solution Manager 7.1

www.sap-press.de

https://service.sap.com/solutionmanager


http://www.sdn.sap.com/irj/sdn/alm



http://www.sap-press.de/



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Contact information:

Marc Thier

SVP SAP Solution Manager

Dietmar Hopp Alee 16, 69190 Walldorf, Germany


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