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TO_0090_GA_V12 Page 1 of 102 19/12/2017
HEALTH AND SAFETY
DRIVER HANDBOOK
JWS WASTE AND RECYLING SERVICES LIMITED Westport House 35 Frederick Road Salford Manchester M6 6LD Tel: 0161 737 4545 Fax: 0161 736 6798 Email: [email protected] We have introduced these procedures because we feel that it is important to provide a safe working environment for all of our staff and because we take our environmental responsibilities very seriously and are continually striving to minimise our environmental impact. These procedures cover the activities of our Driving Team and have been produced to make sure that we handle waste in a safe, environmentally secure and efficient fashion. They are the common-sense rules by which we should carry out our daily duties and by which waste should be handled; through following them we can be confident that we will work in a safer environment and that we are not breaking any environmental or health and safety laws. This document will be reviewed by the Management team every twelve months or sooner if the situation requires. Please read these procedures and keep them with you for reference whenever needed. Your co-operation in the operation of these procedures is essential and will be greatly appreciated.
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CONTENTS
1 INTRODUCTION .................................................................................................................................................................... 5
1.1 EMPLOYEE RESPONSIBILITIES .................................................................................................................................. 5 1.2 EMPLOYER RESPONSIBILITIES .................................................................................................................................. 5 1.3 SITE CONTACTS ........................................................................................................................................................... 5 1.4 JWS LICENCE INFORMATION ...................................................................................................................................... 5 1.5 JWS ORGANISATION CHART ...................................................................................................................................... 6
2 RULES FOR ALL DRIVERS .................................................................................................................................................. 7
2.1 APPROVED DRIVERS ................................................................................................................................................... 7 2.2 PASSENGERS ............................................................................................................................................................... 7 2.3 LICENCES ..................................................................................................................................................................... 7 2.4 DRIVER QUALIFICATION CARD ................................................................................................................................... 7 2.5 SAFE CONDUCT ........................................................................................................................................................... 7 2.6 HIGHWAY CODE ........................................................................................................................................................... 7 2.7 WEAR YOU SEAT BELT ................................................................................................................................................ 8 2.8 TEN DEFENSIVE DRIVING TIPS ................................................................................................................................... 8
3 WASTE INSPECTION ........................................................................................................................................................... 9
3.1 UNDERSTANDING THE WASTE ................................................................................................................................... 9 3.2 HAZARDOUS WASTE ................................................................................................................................................... 9 3.3 CLINICAL WASTE ........................................................................................................................................................ 10 3.4 ASBESTOS .................................................................................................................................................................. 11 3.5 SAFE HANDLING PROCEDURES AND NON-CONFORMING WASTE ...................................................................... 11
4 TIPPING AREA .................................................................................................................................................................... 13
4.1 OVERWEIGHT LOADS ................................................................................................................................................ 13 4.2 BANKSMAN AND DRIVER ........................................................................................................................................... 13 4.3 OPENING CONTAINER DOORS ................................................................................................................................. 14
5 CONTROLLING THE WASTE ............................................................................................................................................. 15
5.1 AT THE DEPOT ............................................................................................................................................................ 15 5.2 AT THE CUSTOMER.................................................................................................................................................... 15 5.3 ON THE ROAD ............................................................................................................................................................. 15 5.4 BACK AT THE DEPOT ................................................................................................................................................. 16
6 YOU AND YOUR VEHICLE ................................................................................................................................................. 17
6.1 VEHICLE SAFETY ....................................................................................................................................................... 17 6.2 BREAK DOWN ............................................................................................................................................................. 18 6.3 CONSIDERATION ....................................................................................................................................................... 18 6.4 REVERSING ................................................................................................................................................................ 18 6.5 REFUELLING ............................................................................................................................................................... 18 6.6 ON SITE – JWS OR CUSTOMER ................................................................................................................................. 18 6.7 DRIVING OFF ROUTE ................................................................................................................................................. 18 6.8 OPERATING THE TORQUE WRENCH ....................................................................................................................... 19 6.9 CLIMBING IN AND OUT OF YOUR VEHICLE .............................................................................................................. 20 6.10 KEYS IN WAGONS .................................................................................................................................................. 20 6.11 MANAGE YOUR IDLE TIME ..................................................................................................................................... 21 6.12 ADR DRIVERS ......................................................................................................................................................... 21 6.13 HANDHELDS ........................................................................................................................................................... 21 6.14 PRESSURE WASHER ............................................................................................................................................. 22
7 DAILY CHECKS AND DEFECT REPORTING .................................................................................................................... 24
7.1 RESPONSIBILITIES .................................................................................................................................................... 24 7.2 SAFETY REQUIREMENTS .......................................................................................................................................... 24 7.3 DAILY CHECK .............................................................................................................................................................. 24 7.4 DEFECT REPORTING PROCEDURE ......................................................................................................................... 25 7.5 RECORDING DEFECT CHECKS ON THE HANDHELD DEVICES .............................................................................. 26 7.6 VEHICLE MAINTENANCE ........................................................................................................................................... 29 7.7 DVSA ........................................................................................................................................................................... 29
8 VEHICLE ACCIDENT PROCEDURE .................................................................................................................................. 30
8.1 ACCIDENT PROCEDURE ........................................................................................................................................... 30 8.2 LEGAL REQUIREMENTS ............................................................................................................................................ 30
9 TACHOGRAPH RULES ...................................................................................................................................................... 31
9.1 TACHOGRAPH BASICS .............................................................................................................................................. 31 9.2 LOST, STOLEN OR MALFUNCTIONING DRIVER CARDS ......................................................................................... 31 9.3 MANUAL RECORDS .................................................................................................................................................... 31
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10 SKIP VEHICLES .............................................................................................................................................................. 33
10.1 HAZARDS ................................................................................................................................................................ 33 10.2 LOADING INSTRUCTIONS ...................................................................................................................................... 33 10.3 LIFTING SKIPS SAFELY .......................................................................................................................................... 33 10.4 OVERWEIGHT LOADS ............................................................................................................................................ 34 10.5 OVERFILLED SKIPS ................................................................................................................................................ 34 10.6 SKIPS ON HIGHWAYS ............................................................................................................................................ 34 10.7 SKIPS ON DRIVEWAYS .......................................................................................................................................... 35
11 ROLL-ON-OFFS .............................................................................................................................................................. 36
11.1 HAZARDS ................................................................................................................................................................ 36 11.2 LOADING INSTRUCTIONS ...................................................................................................................................... 36 11.3 ADDITIONAL COMPACTOR HAZARDS .................................................................................................................. 36 11.4 SECURING SLUDGE BIN DOORS .......................................................................................................................... 36 11.5 WHAT TO DO IF YOURE LOAD IS LEAKING .......................................................................................................... 37
12 TRADE WASTE VEHICLE .............................................................................................................................................. 38
12.1 HAZARDS ................................................................................................................................................................ 38 12.2 LOADING INSTRUCTIONS ...................................................................................................................................... 38 12.3 DEALING WITH OVERWEIGHT BINS AND EXCESS WASTE ................................................................................ 38 12.4 SAFETY CONCIDERATIONS .................................................................................................................................. 39 12.5 REVERSING ASSISTANTS (TRADE WASTE LABOURER) .................................................................................... 39 12.6 REAR END LOADER – ADDITIONAL SAFETY REQUIREMENTS .......................................................................... 39
13 ARTIC .............................................................................................................................................................................. 41
13.1 HAZARDS ................................................................................................................................................................ 41 13.2 SPECIFIC SAFETY REQUIREMENTS .................................................................................................................... 41 13.3 SAFE SYSTEM OF WORK ....................................................................................................................................... 41
14 CURTAIN SIDER ............................................................................................................................................................. 43
14.1 HAZARDS ................................................................................................................................................................ 43 14.2 SPECIFIC SAFETY REQUIREMENTS .................................................................................................................... 43
15 LORRY MOUNTED LIFT TRUCK (MOFFETT) ............................................................................................................... 44
15.1 HAZARDS ................................................................................................................................................................ 44 15.2 SAFETY CONSIDERATIONS .................................................................................................................................. 44
16 CONTAINER MANAGEMENT ......................................................................................................................................... 45
16.1 SKIPS ....................................................................................................................................................................... 45 16.2 ROLL-ON-OFF CONTAINERS ................................................................................................................................. 45 16.3 CHECKING SKIPS AND CONTAINER FOR DEFECTS ........................................................................................... 45 16.4 HOOK SKIP PROCEDURE ...................................................................................................................................... 46 16.5 EXTERNAL CONTAINER STORAGE AREA ............................................................................................................ 47
17 DRIVER TRAINING ......................................................................................................................................................... 48
17.1 CPC TRAINING ........................................................................................................................................................ 48 17.2 ON THE JOB TRAINING .......................................................................................................................................... 48 17.3 SENSITIVE SITE TRAINING .................................................................................................................................... 48 17.4 TOOL BOX TALKS ................................................................................................................................................... 48 17.5 E LEARNING ............................................................................................................................................................ 49 17.6 TRAINING AND DEVELOPMENT POLICY .............................................................................................................. 49
18 SITE USER INSTRUCTIONS........................................................................................................................................... 51
18.1 JWS SITE USER INSTRUCTIONS ........................................................................................................................... 51 18.2 MEL CHEMICALS .................................................................................................................................................... 52 18.3 MANCHESTER AIRPORT (MAG) ............................................................................................................................ 54 18.4 TRAFFORD CENTRE CONTRACTOR HANDBOOK ............................................................................................... 56 18.5 F DEURRS & SONS LTD .......................................................................................................................................... 64 18.6 VIRIDOR LANDFILL ................................................................................................................................................. 66 18.7 BIFFA - LANDFILL .................................................................................................................................................... 67 18.8 WHITE MOSS HORTICULTURE LIMITED ............................................................................................................... 68
19 JWS CODE OF CONDUCT ............................................................................................................................................. 69
20 GENERAL HEALTH & SAFETY...................................................................................................................................... 70
20.1 WORKING AT HEIGHT ............................................................................................................................................ 70 20.2 LADDERS ................................................................................................................................................................ 70 20.3 LONE WORKING ..................................................................................................................................................... 70 20.4 SLIPS, TRIPS AND FALLS ....................................................................................................................................... 72 20.5 WINTER WORKING ................................................................................................................................................. 72 20.6 MANUAL HANDLING ............................................................................................................................................... 73
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20.7 NOISE/DUST/VIBRATION ....................................................................................................................................... 73 20.8 HIGH PRESSURE EQUIPMENT .............................................................................................................................. 73 20.9 HOUSE KEEPING .................................................................................................................................................... 73 20.10 WELFARE FACILITIES ............................................................................................................................................ 74 20.11 DISEASE .................................................................................................................................................................. 74 20.12 PEDESTRIANS ........................................................................................................................................................ 74 20.13 TRAFFIC MOVEMENT ............................................................................................................................................. 75 20.14 PPE AND UNIFORM ................................................................................................................................................ 75 20.15 RISK ASSESSMENT ................................................................................................................................................ 76 20.16 HEALTH AND SAFETY LAW POSTER .................................................................................................................... 77
21 BE AWARE DON’T BE RECKLESS ............................................................................................................................... 78
21.1 DRINK AND DRUGS ................................................................................................................................................ 78 21.2 MOBILE PHONES AND HANDHELD DEVICES ....................................................................................................... 78 21.3 SMOKING ................................................................................................................................................................ 79 21.4 OCCUPATIONAL HEATH ........................................................................................................................................ 79 21.5 OFF SICK ................................................................................................................................................................. 79 21.6 SOCIAL MEDIA ........................................................................................................................................................ 79 21.7 TOTTING.................................................................................................................................................................. 79
22 SAFE AND FUEL-EFFICIENT DRIVING ......................................................................................................................... 80
23 REPORTING .................................................................................................................................................................... 82
23.1 NEAR MISS REPORTING ........................................................................................................................................ 82 23.2 NON-CONFORMANCE REPORTING ...................................................................................................................... 83 23.3 ACCIDENT REPORTING ......................................................................................................................................... 83
24 FIRE AND EMERGENCY PROCEDURES ...................................................................................................................... 85
24.1 FIRST AIDERS & FIRST AID BOXES ....................................................................................................................... 85 24.2 FIRST AID PROCEDURES ...................................................................................................................................... 85 24.3 FIRE ......................................................................................................................................................................... 85 24.4 TRAINED FIRE MARSHALS AND FIRST AIDERS ................................................................................................... 86 24.5 SPILLS ..................................................................................................................................................................... 86
25 QUALITY, ENVIRONMENTAL, HEALTH AND SAFETY QUALITY OBJECTIVES ........................................................ 88
26 JWS HEALTH AND SAFETY POLICY ............................................................................................................................ 89
26.1 GENERAL STATEMENT OF HEALTH AND SAFETY .............................................................................................. 89 26.2 HEALTH AND SAFETY POICY ORGANISATION .................................................................................................... 89 26.3 HEALTH AND SAFETY ORGANISATION CHART ................................................................................................... 92
27 ENVIRONMENTAL .......................................................................................................................................................... 93
27.1 ENVIRONMENTAL STATEMENT ............................................................................................................................ 93 27.2 SUSTAINABILITY POLICY....................................................................................................................................... 93 27.3 FLEET ENVIRONMENTAL POLICY ......................................................................................................................... 94
28 QUALITY POLICY ........................................................................................................................................................... 94
28.1 QUALITY STATEMENT............................................................................................................................................ 94 28.2 CUSTOMER SERVICE ............................................................................................................................................ 95
29 ADDITIONAL POLICIES ................................................................................................................................................. 97
29.1 WELL BEING POLICY .............................................................................................................................................. 97 29.2 SMOKE FREE POLICY ............................................................................................................................................ 97 29.3 ALCOHOL AND DRUG ABUSE POLICY .................................................................................................................. 98
30 CERTIFICATES ............................................................................................................................................................. 100
30.1 SAFE CONTRACTOR CERTIFICATE .................................................................................................................... 100 30.2 ISO CERTIFICATION ............................................................................................................................................. 101
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1 INTRODUCTION 1.1 EMPLOYEE RESPONSIBILITIES As an employee of JWS you are expected to abide by the following safe working practices:
• Read, understand and abide by all rules, regulations, training and guidance laid out by management or external authorities, including but not limited to road traffic regulations and the Highway Code.
• Demonstrate a duty of care towards your own health and safety, plus that of colleagues, visitors, customers, road users and anyone else you may come into contact with during your line of work.
• Demonstrate a duty of care to environmental protection.
• Comply with all hazard warning signs and notices.
• Comply with operating instructions and/or manufacturer’s guidelines.
• Use all work equipment safely and in a responsible manner.
• Report all faults or defects to work equipment or vehicles.
• Do not use defective equipment or vehicles unless authorisation is given by a Manager.
• Report all accidents, incidents, non-conformances and near misses as soon as practically possible.
• Maintain a clean, safe and organised working environment, including vehicle cabs.
• Only operate work equipment or vehicles which you have been trained to use and authorised to do so.
• Never clean, service or undertake maintenance on equipment or vehicles unless trained to do so.
• Never leave any machine or equipment in motion or not secured whilst unattended.
• Use, store and maintain PPE as instructed.
• Report any medical condition or prescribed medication that could affect the safety of yourself or others, including your ability to drive.
• Never use alcohol or narcotic substances prior to, or whilst at work.
• Fully co-operate on all matters regarding health and safety.
• Do not use ladders on site. Only the blue A-frame ladders with safety rails are allowed to be used on site.
• Always defect check equipment and vehicles prior to use and record the results as required.
• Be aware of vulnerable road users such as pedestrians and cyclists. This handbook aims to provide you with all the information you will require regarding the above safe working practices, if however, you have any question please do not hesitate to ask your manager or any other member of the JWS Management Team. 1.2 EMPLOYER RESPONSIBILITIES As your employer we are responsible for ensuring, so far as reasonably practicable, the health, safety and welfare of all our employees. We aim to create a safe environment for you whilst working on behalf of JWS by:
• Providing any necessary training.
• Enforcing site rules.
• Providing necessary PPE.
• Ensuring reversing beepers and cameras are working at all times.
• Repairing any breakdowns as soon as possible.
• Continually monitoring working conditions and staff performance.
1.3 SITE CONTACTS
Name Role Contact Number
Tim Andrew Sales Director 07977044450
Graham Ainscow Traffic Manager 07896421506
Rick Marson MRF Manager 07467941452
Andy Knowles Driver Foreman 07970117927
Jade Saleh Compliance Manager 07912578966
Gemma Aden QEHS Advisor 07937705398
1.4 JWS LICENCE INFORMATION Waste Carriers Licence: CBDU50919, expires 04 August 2018 Goods Vehicle Operator’s Licence: OC0289732 Motor Insurance: Y120074FLT0117A, expires 30 August 2018 Waste Management Site Licence: EAWML/50186
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1.5 JWS ORGANISATION CHART Organisation Chart (HR_0050_HS_V22)
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2 RULES FOR ALL DRIVERS 2.1 APPROVED DRIVERS Only drivers approved and given authorisation by the JWS Transport Manager may drive a company vehicle, and then only the type of vehicle for which approval has been given. Approval will only be given where a valid licence is produced and JWS ‘on the job’ training and been completed and signed off.
Anyone who has not been approved and authorised is not insured to drive a company vehicle – if in doubt contact the Transport Manager for clarification. 2.2 PASSENGERS Under no circumstances are drivers permitted to allow passengers in their designated JWS vehicle unless the passenger is employed by JWS. 2.3 LICENCES Drivers must produce their Driving Licence as and when requested by the Transport Manager. All licences are checked every six months by an external company working on our behalf. Any conviction for motoring offences, transport related fines (including Penalty Charge Notices and Fixed Penalties) or changes in the status of a driver’s licence must be notified immediately to JWS, even where these are obtained driving outside of working hours. JWS will investigate all transport related fines and charges obtained whilst driving a company vehicle, and record these as a non-conformance detailing any required corrective action. 2.4 DRIVER QUALIFICATION CARD Drivers are required to carry their Driver Qualification Card (CPC card) with them at all times when driving professionally. If you are pulled over by DVSA or other enforcement body and cannot procedure your card you are likely to receive a £50 fixed penalty, payable by you the driver. 2.5 SAFE CONDUCT As the driver you are responsible for the safe conduct of the vehicle whilst it is under your control. This includes:
• Ensuring the vehicle is roadworthy.
• Driving within the law.
• Complying with the requirements of the Highway Code.
• Securing the vehicle when not in use.
• Ensuring passengers wear their seatbelts.
• Ensuring loads are properly secured.
• Never driving with an unsecured load.
• Always undertake a daily defect check of any vehicle before use. Copies of the relevant Insurance Certificates are held on file at the JWS office and can be obtained when required for production to the police. Drivers must inform JWS management immediately if they have or develop any fitness issues which affects their ability to drive. This includes mental and physical fitness, including fatigue. JWS driver will be required to complete a Fit to Work Declaration every six months to confirm their on-going fitness to driver and confirm and required conditions have been reported to the DVLA. 2.6 HIGHWAY CODE As a professional driver you are responsible for ensuring you comply with the requirements of the Highway Code. A app has been uploaded onto each handheld so that you can access at any time. It can also be found online at the following link https://www.gov.uk/browse/driving/highway-code-road-safety. Highway Code contents:
• Rules for Drivers and Motorcyclists (pages 89 to 102)
• General rules, techniques and advice for all drivers and riders (pages 103 to 158)
• Using the road (pages 159 to 203)
• Road users requiring extra care (pages 204 to 225)
• Driving in adverse weather conditions (pages 226 to 237)
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• Waiting and parking (238 to 252)
• Motorways (253 to 273)
• Breakdowns and incidents (274 to 287)
• Road works, level crossings and tramways (288 to 307) 2.7 WEAR YOU SEAT BELT It is a legal requirement that drivers and passengers wear a seat belt at all times when traveling in a vehicle on a public road. If caught not doing so, the driver will be held accountable and liable for any point or fines received (not JWS). When driving a vehicle, on the road or on a site you are visiting, it is just as important to wear your seat belt! If you are involved in a crash, hit an uneven patch or run over debris on the ground, the seat belt will prevent you from jolting around in the cab and therefore reduce the risk of injury. Seat belts in fleet vehicles must be checked as part of the vehicle daily check procedures. Any defects must be recorded on a defect note and reported immediately to a Transport Manager. Vehicles with a defect seat belt should not be used until the defect has been rectified. THINK! Advice:
• Always wear a seatbelt. In a crash you’re twice as likely to die if you are not wearing your seat belt!
• Not wearing a seatbelt can be a fatal decision even on short, familiar journeys and at low speeds.
• Wear your seatbelt correctly so it can offer you the best possible protection in a crash. 2.8 TEN DEFENSIVE DRIVING TIPS 1. Condition of the vehicle – checking tyres/lights/wipes. 2. Two second rule – allow at least two seconds between you and the vehicle in front in good weather. 3. Look well ahead – regularly look as far ahead as you can see, looking ahead allows you to plan and do
things earlier. 4. Spot the problems – try and predict a risk before it happens. 5. 360-degree separation – move your eyes, be aware of what is going all around your vehicle, the picture
changes every second which means that the information constantly needs up-dating. 6. Be seen – clear communication to other road users lets them know what you intend to do and gives them
time to react. 7. Mirror blind spot checks. 8. Allow time for your journey and breaks. 9. Commentary – helps improve awareness. 10. Always drive to survive – expect the unexpected!
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3 WASTE INSPECTION 3.1 UNDERSTANDING THE WASTE People are always more careful about what they buy than what they throw away. Therefore, we can never be 100% sure that we know all that we need to know about the waste that our customers leave for us. The waste that we collect can present hidden dangers to both health and safety and the environment. Common hidden problems include:
• Car batteries.
• Un-used engine oil.
• Bleach.
• Gas containers.
• Fridges
• Asbestos.
• Drums.
• Tyres.
• Broken glass.
• Syringes and needles.
• Nails and other sharp objects.
• Containers with unknown liquids.
• Tins containing solvents and solvent based paints or varnishes. Everyone at JWS has a responsibility to keep an eye out for hazardous waste. Once a load arrives at JWS we have several opportunities to identify hazardous waste and quarantine it before it causes any harm to human health or the environment: 1. The weighbridge - staff on the weighbridge should be aware what each load they are weighing in contains
and ensure that it matches the description on the ticket. 2. Tipping area - it is the job of both the banksman and the driver to observe each load as it is tipped, using
their eyes and nose to ensure there is no hazardous waste or other problems with the load, especially at the bottom of the skip. If a load is different to the description on the ticket, holds any hazardous items, includes liquids other than rainwater, smells as if it contains chemicals, is overloaded or overflowing or looks like it is smouldering or has been on fire do not allow the waste to be tipped, seek assistance from the MRF Manager or Traffic Office immediately.
3. Loading the trammel - whilst loading the trommel the machine operators need to be especially vigilant as any hazardous waste loaded into the trommel could have major consequences both for human health and the environment. Gas canisters are especially dangerous and should not be feed into the trommel.
4. The picking station - pickers on the picking line should always be on the lookout for any hazardous waste that has passed through the trommel and is still in the waste stream. Picker should remove these where safe to do so and locate them in the quarantine area.
If you are in any doubt about any unidentifiable waste you come across contact the Site Foreman or MRF Manager immediately – it’s always better to be safe than sorry. 3.2 HAZARDOUS WASTE For more information please refer to Tool Box Talk 55 – Hazardous and Clinical Waste (H&S_0384_GA). Hazardous wastes can cover a wide range of materials that may occur in a waste stream. Even when used properly, many chemicals can still harm human health and the environment. When these hazardous substances are thrown away, they become hazardous waste. Hazardous waste is most often a by-product of a manufacturing process - material left after products are made. Some hazardous wastes come from our homes, our bins can include such hazardous wastes as old batteries, bug spray cans, and paint thinner. Regardless of the source, unless we dispose of hazardous waste properly, it can create health risks for people and damage the environment. Below are some warning symbols that may be found on containers. If a symbol like this is displayed on a container it means that contents are dangerous. If you find any containers with these symbols on, remove the item from the waste and take it to the quarantine area immediately. Inform the site foreman or site manager what you have done.
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Corrosive material which may cause skin burns and permanent eye damage.
• Avoid contact with skin and eyes
• Do not breathe vapours or sprays
• Wear protective clothing
• Keep away from metals – may corrode metals. Flammable if exposed to ignition sources, sparks, heat. Some substances with this symbol may give off flammable gases in contact with water.
• Avoid ignition sources (sparks, flames, heat)
• Keep your distance
• Wear protective clothing
Toxic material which may cause life threatening effects even in small amounts and with short exposure.
• Do not swallow the material, allow it to come into contact with skin or breathe it Health Hazard - May cause irritation (redness, rash) or less serious toxicity.
• Keep away from skin and eyes
• Avoid release to the environment
• May damage the ozone layer - avoid release to the environment
Serious Health Hazard - May cause serious and prolonged health effects on short or long-term exposure.
• Do not swallow the material, allow it to come into contact with skin or breathe it Contains Gas Under Pressure. Gas released may be very cold. Gas container may explode if heated.
• Do not heat containers
• Avoid contact with skin and eyes Oxidising - Can burn even without air, or can intensify fire in combustible materials.
• Avoid ignition sources (sparks, flames, heat)
• Keep your distance
• Wear protective clothing Hazardous to the environment - Toxic to aquatic organisms and may cause long lasting effects in the environment.
• Avoid release to the environment Explosive - May explode if exposed to fire, heat, shock, friction.
• Avoid ignition sources (sparks, flames, heat)
• Keep your distance
• Wear protective clothing Hazardous waste can present many risks to both humans, and the environment, even if direct contact is not made. If waste containing any of the above symbols goes unnoticed and is processed through the JWS MRF the consequences could be disastrous. Explosions, fire and contamination are all possible outcomes which potentially may put both human life and the environment at risk. Therefore, it is extremely important that you do not ignore any waste that may be hazardous. 3.3 CLINICAL WASTE It’s unusual that clinical waste should end up in a customer’s bin or skip and it is the responsibility of the customer to ensure that any clinical waste is disposed of correctly. JWS are not licensed to accept any clinical waste onto site. However, in the unlikely instance that clinical waste should end up in a JWS waste bin or tipped in the MRF it is extremely important that staff know how to identify it and manage it safely on site to ensure there is no risk of transfer of Blood Bourne Viruses (BBV) and/or infection. There are different types of healthcare waste which pose different risks: Contaminated and non-medical Sharps - This type of waste must be disposed of via incineration. Sharps are items that can cause cuts or puncture injuries and include:
• Needles
• Syringes
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• Lancets
• Scalpels
• Stitch cutters
• Razor blades
• Glass ampoules
• Sharp instruments
• Spicules of bone and teeth. Infectious Waste - Describes waste that has the possibility of causing infections to humans. It can include human or animal tissue (blood or other body parts), blood soaked bandages, discarded surgical gloves, cultures, stocks, or swabs to inoculate cultures. Much of this category, including human or animal tissue, can also be labelled as pathological waste, which can only be treated using specific methods. Pathological waste is either proven to contain pathogens, or could be perceived as containing pathogens. Radioactive - Describes waste resulting from nuclear medicine treatments, cancer therapies and medical equipment that uses radioactive isotopes. Pathological waste that is contaminated with radioactive material is treated as radioactive waste rather than infectious waste.
Offensive – Non-hazardous, non-infectious waste which may include nappies, incontinence, sanitary waste and other waste produced from human hygiene. This type of waste may be landfilled in permitted licensed sites. Cytotoxic and Cytostatic – Medicinal wastes such as medicines for the use of hormone and cancer treatments. This type of waste must be incinerated at a licensed facility. 3.4 ASBESTOS For more information please refer to Tool Box Talk 17 – Asbestos (H&S_0102_JS). Asbestos is the greatest single cause of work related deaths in the UK. Asbestos is a naturally occurring fibrous material that has been a popular building material since the 1950’s. It is used as an insulator (to keep the heat in and the cold out), has good fire protection properties and protects against corrosion. Asbestos is often mixed with another material, and is therefore hard to identify. Construction companies removing asbestos are under a legal obligation to ensure it is disposed of in a separate sealed, lockable skip which then goes straight to landfill. However, as we all know this is not always the case and asbestos turning up in skips brought onto our site is not an unusual occurrence. Asbestos is commonly found as:
• Sprayed Coating – Found as a fire protection on structural supports (E.g. columns and beams).
• Pipe Insulation.
• Asbestos Insulating Board (AIB) – Ceiling and Door Panels.
• Floor Tiles – Vinyl (PVC) or thermoplastic tiles contain asbestos.
• Asbestos Cement Roof Sheeting.
• Textured Decorative Coating (such as Artex). When asbestos fibers are inhaled they can cause serious diseases which are responsible for around 4000 deaths a year. There are three main diseases caused by asbestos: 1. Mesothelioma – A cancer that affects the lining of the lungs. 2. Asbestos-related lung cancer – A lung cancer similar to that caused by smoking. 3. Asbestosis – A scarring condition of the lung that normally occurs after heavy exposure to asbestos over
many years. Remember, these diseases will not affect you immediately but later on in life, so there is a need for you to protect yourself now to prevent you contracting an asbestos-related disease in the future. If you come across asbestos inform the MRF Manager immediately – do not attempt to remove asbestos unless you have been trained to do so. 3.5 SAFE HANDLING PROCEDURES AND NON-CONFORMING WASTE If for any reason hazardous or clinical waste is not identified at the customer’s premises, but by the JWS Banksman once tipped onto the JWS site you must ensure:
• The banksman takes pictures on the handheld linked to the job ticket in question.
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• You are both wearing full and appropriate PPE (dust suit, dust mask, gloves, safety glasses, safety boots, hard hat and high visibility vest).
• The waste is thoroughly checked during tipping to ensure that any hazardous or clinical waste is segregated and quarantined in the appropriate quarantine bay.
• If you or the Banksman suspect that any of the waste has been pushed up into the pile ask a machine operator to spread out the waste and remove any further waste identified to prevent exposure to staff working on the picking belt.
• A member of the Customer Care Team will then contact the customer and investigate the non-conformance.
• The MRF Manager will arrange for correct disposal of the waste as and when required.
• If you sustain an injury as a result of handling hazardous or clinical waste, inform a First Aider immediately and request the assistance.
Everyone at JWS has a responsibility to keep an eye out for hazardous waste, once a load arrives at JWS we have several opportunities to identify hazardous waste and quarantine it before it causes any harm to human health or the environment. If at any time you are unsure if the waste you have identified is hazardous or clinical ask the MRF Manager, Site Foreman or Technical Advisor for assistance. It is better to be safe than sorry!
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4 TIPPING AREA 4.1 OVERWEIGHT LOADS If an over loaded vehicle comes onto our site the weighbridge staff will alert the Site Foreman and Banksman who will then arrange for the safe tipping of the load. The Banksman must ensure that either the Foreman or MRF Manager is present whilst the load is being tipped and that the following procedure is followed:
• Ensure the overweight vehicle is on flat, stable ground before tipping commences. • The Banksman will ensure pedestrians and vehicle movement are not permitted in the tipping area whilst
the vehicle discharges its load.
• A grab should be used to remove or loosen as much of the waste as possible before the container is lifted or ejection commences (except in the case of FEL’s or REL’s).
• If the vehicle shows any sign of instability during tipping you must lower the body and get the waste material removed by a grab to a level sufficient to ensure stability when tipping.
• Should at any point the Foreman, MRF Manager, Driver or Banksman deem the operation to be unsafe then the operation will be stopped.
4.2 BANKSMAN AND DRIVER For more information please refer to TBT 15 – Banksman Training (H&S_0094_HS). Any driver found to be tipping on the JWS site without a banksman present will be considered to be in breach of our site rules which will result in disciplinary action. In the case of third party drivers they will be asked to leave site and not allowed to return. JWS site rules are enforced to ensure the safety of all our employees and visitors and also ensure a smooth operation allowing waste to be tipped, processed and removed off site as efficiently as possible. When a driver presents himself to the Banksman he will check the waste description on the ticket displayed on his handheld to ensure it matches the matches the content of the container and feedback to the weighbridge if there are any discrepancies. Where non-conforming waste items are identified, such as batteries, fridges, gas bottles etc, these will be removed from the waste and recorded on the ticket by the Banksman. If there is no banksman present when you at the tipping area do not tip your load. Contact the Traffic Office to ask for assistance and wait until a banksman arrives before you proceed. Drivers should ensure they tip all construction loads on the right-hand side of the A frame. Waste on the left-hand side of the A frame has already been sorted and tipping new loads in that area creates additional unnecessary work for the MRF staff. Nearly a quarter of all deaths involving vehicles at work occur during reversing. Many other reversing accidents do not result in injury but cause costly damage to vehicles, equipment and premises. Most of these accidents can be avoided by taking simple precautions. The Banksman is in charge of all vehicle movement on the JWS site and should:
• Reduce the amount of reversing required wherever possible.
• Ensure the reversing area is kept clear of both pedestrians and debris.
• Ensure they are stood in a safe position and are visible to the reversing Driver at all times.
• Provide clear instructions for the Drivers to follow.
• Instruct the Driver that if he loses sight of the Banksman whilst reversing he should stop moving immediately.
• Instruct the Driver to use his reversing alarm and/or lights at all times whilst on our site.
• Always stand behind the pedestrian barrier when not aiding a vehicle into the tipping area.
Move Forward Move Backwards Left Right Stop
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4.3 OPENING CONTAINER DOORS It is impossible to stop the load in the container from moving during transit or whilst being lifted on to the wagon. It is likely that the load will move towards the back of the container and rest on the back door. This means that when you open the door some of the contents are likely to fall out on to the ground. In order to ensure your safety when opening a container door, follow the below safety instructions:
• Never attempt to open a door whilst the container is in the tipping position
• Always stand to the side whilst opening a container door (see above pictures)
• Never stand behind the door - the pressure of the loads leaning on the door may force it open when you release the lock
• As the driver of the vehicle you are responsible for opening the container door, do not allow anyone else (including Banskman and floor pickers) to open the door
• Wear your full PPE – hard hat, high visibility clothing, gloves, safety boots and safety glasses before opening the door
• If the door fails to fully swing open walk around the front of your vehicle and pull the door fully open from behind.
Standing or walking in the danger zone underneath a container in the tipping position as indicated in the picture below presents a number of hazards including but not limited to:
• Mechanical failure resulting in the skip sliding off the back of the wagon and squashing you.
• The door coming loose swinging free, knocking you to the floor.
• Waste material still inside the container coming loose and falling on you. If you need to see inside a container you need to stand well back, outside of the indicated danger zone. Standing back will mean that you will not be hit should the skip, a door or any loose material drop. If it is not possible to see in the container from a safe distance you will need to lower the skip in order to look inside. Please remember that if the skip falls or the door slams shut whilst you are stood underneath it you will without doubt suffer serious injuries.
Stand to the side and release the lock on the door
Staying at the side of the vehicle, push the door open
Should the door not open fully, walk round the front of the vehicle to retrieve the door
DANGER
ZONE
✓
SAFE
ZONE
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5 CONTROLLING THE WASTE Once collected, both we JWS, and you the driver are legally responsible for taking proper care of the waste. This means:
• Making sure that no waste escapes.
• Only taking waste to the place it is allowed to go (usually Frederick Road).
• Ensuring your load is secure Once collected, the waste in the containers is the property of JWS. Taking things from the waste is considered steeling and is a disciplinary offence. 5.1 AT THE DEPOT Before you pick up an empty container to take to a customer, it is important that you check it is suitable for the job. Make sure it is not damaged, inspect the lifting eyes, hooks and lugs. If you notice any damage report it to the Traffic Office and find an alternative container to use for the job. In addition to checking for defects you must also check the presentation of each skip or container. A skip or container that is not in a presentable condition should not be delivered to a customer; instead it must be reported to the Traffic Office following the same procedures as a defect skip or container. For more information please refer to TBT 43 – Checking Skips and Containers for Defects (H&S_0360_GA). 5.2 AT THE CUSTOMER Ensure the surrounding area is free from pedestrians before attempting to lift or put down a container. Never pick up a container that cannot hold the waste it contains. If the back door cannot be properly secured using the fitted door lock, call the office for assistance. All JWS vehicles are fitted with auto sheeting devises which must be used at all times. If the sheet becomes damaged or does not operate for any reason you must record it as a defect and report it to the Traffic Office so that repair can be arranged. Where the vehicle doesn’t have an auto sheeting system or it is damaged, a manual sheet must be used to cover the load. Sheeting containers must be done while the container is on the ground before the container is lifted onto the vehicle. Do not under any circumstances climbing in to a container or walk over the waste in a container. Waste can contain hidden dangers such as sharps or hazardous waste. 5.2.1 OVERFILLED SKIPS AND CONTAINERS When undertaking a collection or exchange if the container or bin is overfilled it may present a number of risks such as:
• Debris on the ground which may create a slip, trip or fall hazard
• Waste protruding from the skip which may cause injuries such as cuts and bruises
• An insecure load on the road
• Blockages which may prevent container doors from closing properly causing entrapment of limbs If you arrive at a customer’s site to find a skip or container presenting any of the above risks you must follow these instructions:
• Do not attempt to collect or exchange the skip or container
• Do not attempt to clear or free the waste from the skip or container
• Seek assistance from Site staff if possible to level the skip or clear the waste from the ground.
• If Site staff are uncooperative avoid any conflict or confrontation and contact the JWS Traffic Office and await further instruction.
• Complete a Transport Hazard Assessment form found in your kit bag
5.3 ON THE ROAD Nets and other straps and restraints sometimes work their way loose, look out for signs and signals that waste may be escaping or the load is not secure. If you detect a problem, stop and investigate to ensure the vehicle and load are secure. Contact the Traffic Office for advice if unsure about anything.
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5.4 BACK AT THE DEPOT When the waste comes onto the Frederick Road site we are still responsible for it. It is important that you let the weighbridge operator and MRF Manager or Foreman know if you suspect there is a problem with the load or of the waste does not match the description on the ticket. On tipping the waste, look carefully and check that the load matches the description, watch out for any hidden problems at the bottom of the load. If you notice a problem let the Banksman know immediately.
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6 YOU AND YOUR VEHICLE The Health and Safety at Work Act 1974 states that it is the duty of every employer to ensure, so far as is reasonably practicable, the health, safety and welfare at work of all his employees. This includes:
• The provision and maintenance of equipment and systems of work that are, so far as is reasonably practicable, safe and without risks to health.
• The provision of information, instruction, training and supervision as is necessary to ensure, so far as is reasonably practicable, the health and safety at work of his employees.
The Act also states that it is the duty of every employee or agency staff while at work to:
• Take reasonable care for the health and safety of himself and of other persons who may be affected by his acts or omissions at work.
• As regards any duty or requirement imposed on his employer or any other person by or under any of the relevant statutory provisions, to co-operate with him so far as is necessary to enable that duty or requirement to be performed or complied with.
In summary the above means that whilst the JWS Management Team have a responsibility to provide you with the necessary training and information for you to complete role safely, as an employee or agency worker you must ensure you observe all operating instructions and follow the training you received at all time. If you do not understand the training you have received, feel you need additional training or have any questions or concerns you must speak to the Site Manager before proceeding. You also have a responsibility to report any issues to the Management Team immediately, including but is not limited to defect or faulty equipment, unsafe working conditions, failure of others to follow safe working procedures etc. 6.1 VEHICLE SAFETY It is both the employers and the employee’s duty to make sure that your vehicle is safe to take out onto the highway. We will provide you with a vehicle that is safe and roadworthy, servicing and maintaining it to ensure that it safe and legal to drive. When the vehicle is in your charge you are responsible for it, this includes:
• Driving the vehicle within the law including but not limited to abiding with bus lanes, red lights and speed limits. If you are caught breaking the law or failing to follow the highway code, you will pay the price, whether that’s points on your licence or fines).
• Securing the vehicle and load when not in use. We will ensure the road fund licence and operations licence remains up-to-date; however, it is safer for you if you include this as a daily check. You also have a duty to inspect for obvious defects.
Once you report a defect to us we will make arrangements to get it fixed as soon as possible. If the defect makes the vehicle un-roadworthy you must not take the vehicle onto the highway until it is made safe. You must
• Complete a daily walk round check at the start of each day and complete a defect report on your handheld. Refer to TBT 82 and 82 Handheld Procedures for instructions on how to do this.
• Check your vehicle before you take it out of the yard, ensuring the any defects have been corrected.
• Report promptly any defects or symptoms of defects that could adversely affect the safe operation of vehicles. If you have reported a defect it is up to you as the driver and the Traffic Manager to decide if the vehicle is still safe to take out.
• Check the O licence disc is in date and is clearly visible, without this the vehicle must not leave the yard.
• Ensure that the no smoking sign in clearly visible in the cab.
• Keep you cab tidy - good housekeeping is a key part of a safe environment. Regular cab inspections will be carried out.
• Make sure that any heavy objects are properly fastened.
You must not
• Use the cab to store items collected from the waste.
• Take waste out of the skip, it does not belong to you and taking it without our permission is theft!
• Leave a skip on a public highway unless instructed by the office that it is permitted. If leaving a skip on a public highway sufficient lights and cones must be used.
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Along the way, especially at a landfill or construction site your vehicle may become damaged or pick up hazards like bricks in between the wheels - it is important that you check your vehicle before leaving each site to ensure there are no new defects. Keys must be handed in to the Traffic Office at the end of each day. 6.2 BREAK DOWN In the event of a vehicle break down phone the office immediately. Provide them with details of the problem and your location so that they can request assistance accordingly. 6.3 CONSIDERATION We would like to think that our drivers drive with consideration for our neighbours, other road users and other employees of the company. Please ensure that at the end of the day you park with an empty skip loaded on your wagon and park in a way that avoids the need for noisy reversing first thing in the morning. At all times of the day avoid making excessive noise, only use your horn if necessary and try not to bang skips on the floor. 6.4 REVERSING Reversing operations are always hazardous and should be minimised as much as possible:
• Defects in mirrors or reversing beepers should be reported to the Traffic Office immediately.
• Always use reversing aids when reversing.
• Reversing is sometimes necessary on site at JWS, however these operations must be controlled by a Banksman. You must follow their instructions at all times when manoeuvring on site.
• If reversing on a customer’s premises or on a third-party disposal site ensure that site rules regarding reversing are followed. If a Banksman is not present ask a member of their workforce to guide you and prevent people from walking out behind your vehicle.
• Report any incidents or near misses to the Compliance Department.
6.5 REFUELLING Refuelling must only be carried out at JWS premises:
• Special care should be taken when refuelling as the floor might be slippery from previous fuel spills and there are always vehicles passing nearby.
• Refuelling should only be undertaken when the vehicle ignition is turned off.
• Park and apply the handbrake.
• Do not jump down from your vehicle, ensure you use the three-point rule at all times.
• When leaving your vehicle, you must wear the required PPE – safety boots, high visibility jacket, hard hat, safety glasses and protective gloves.
• Insert FOB and enter the vehicle mileage before taking fuel.
• Avoid overfilling your tank.
• Spills should be cleaned up immediately and reported to the Compliance Team so that it can be recorded (spill kits are available outside the weighbridge).
• Always wear your safety glasses and gloves when refuelling.
6.6 ON SITE – JWS OR CUSTOMER
• Observe traffic enforcements – there is a 5mph speed limit on the JWS site.
• Be aware of pedestrians.
• Avoid driving over debris – debris flicked up by wagons has resulted in a number of injuries at JWS.
• If you leave your wagon for any reason ensure you are wearing full PPE – safety boots, high visibility vest, hard hat and safety goggles if in the tipping area.
• Follow pedestrian walkways at all times when walking around site.
6.7 DRIVING OFF ROUTE No company vehicle should be taken off-route without the instruction or permission from the Traffic Office staff. Driving off route without permission will be treated as gross misconduct and disciplinary action will be taken as appropriate.
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Driving off route could lead to you traveling through restricted areas such as weak bridges, bus lanes and one-way systems as examples which could compromise the safety of you and others. JWS operate a No Convoy Policy unless the escorting of hazardous loads, wide loads etc make a convoy necessary. 6.8 OPERATING THE TORQUE WRENCH For more information refer to TBT 53 – Operating the Torque Wrench (H&S_0336_JS) A torque wrench is used where the tightness of screws and bolts is crucial. It allows the operator to measure the torque applied to the fastener so it can be matched to the specifications for a particular application. This permits proper tension and loading of all parts. At JWS the torque wrench is used to tighten the wheel nuts on our fleet of vehicles. The type of wrench used is a “Norbar” Industrial “break back” torque wrench which automatically stops applying pressure when the requisite amount of torque has been applied.
Always follow the below safety instructions and safe system of work when operating the torque wrench and ensure you undertake a visual inspection of the equipment checking for any defects before use.
• Make sure the handle of the torque wrench is free of oil or grease. Hands slipping from the handle while tightening could lead to injury.
• Look around to make sure there is enough room to work in to avoid injuries to yourself and others.
• Check the torque wrench for cracks, scratches and rust. If those exist do not use and seek assistance from a member of the Traffic Office.
• Do not drop the torque wrench or use it as a hammer. Both could cause damage or effect the calibration.
• Protect the wrench against impacts
• Do not use if any parts are missing (inform the Traffic Office).
• Do not carry out any changes in the set-up of the torque wrench. This may cause errors in accuracy, as well as, cause an accident or injury.
• Always keep the torque wrench clean; remove any dirt after each use.
• Protect the torque wrench from moisture.
• Do not stand the torque wrench on its grip end. It may drop and cause an injury or damage.
• Ensure you are wearing your Personal Protective Equipment (PPE) which includes your high visibility vest, hard hat, safety glasses, protective gloves and safety boots.
• Do not use the torque wrench for any other purpose other than to tighten screws or bolts on a JWS vehicle.
• Do not use to loosen rusty and/or corroded screw fittings as the torque wrench may become overloaded.
When tightening the nuts on the back wheels of your wagon attach the extension bar ensuring the socket fits comfortably and you have adjusted your stance repeating the process.
Pull down on the wrench in a pumping motion until the wrench clicks. Once the wrench clicks you have reached the desired torque and you will no longer be able to tighten the nut and the wrench will feel loose.
Ensure the wrench socket fits comfortably over the wheel nut and firmly hold the grip end with both hands, adjusting your stance to prevent a fall should a sudden release occur. Ensure the area is clear.
When you have finished tightening the wheel-nuts rotate the yellow indicators to face each other horizontally. If any of these move position this is an indication that the wheel-nuts have come lose and need tightening.
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• When the desired torque has been reached a “click” will be heard. Do not continue to apply pressure once this point has been reached.
• The wrench will only torque in one direction as marked by the arrow above the torque scale. Ensure that the torque wrench is only used in this direction, failure to do so will mean that the incorrect torque will be applied.
• The reverse switch should always be in the position shown below during the torqueing operation.
• When not in use wind the handle back anti-clockwise to release the pressure from the torque wrench. 6.9 CLIMBING IN AND OUT OF YOUR VEHICLE For more information please refer to TBT 10 – Climbing in and out of your Vehicle. (H&S_0554_GA). At JWS there is a high level of injuries caused as a result of climbing in and out of vehicle cabs. To try to reduce the number of accidents we ask that you follow the below safe working procedure when climbing in and out of, or on and off your vehicle:
• Ensure you are wearing the correct PPE (minimum requirement - hard hat, hi-vis and safety boots).
• Check the steps/ladders of your vehicle to ensure there is no mud or debris on them.
• When climbing in and out of your cab, always maintain three points of contact. This means you must keep two hands and one foot or two feet and one hand on the vehicle or floor at all times (see diagram). Only break the three points of contact when your reach the ground, cab or other stale platform.
• Always face your vehicle when climbing up or down.
• Use the available handrails when climbing.
• Check the ground below before climbing down from your vehicle – be aware of debris or uneven surfaces (in the winter months be aware of snow and ice on the floor).
• Do not jump from your vehicle – this could not only result in a serious injury, but could also weaken your joints leading to long term problems.
• Be aware of other vehicles in the area when climbing down from your vehicle. 6.10 KEYS IN WAGONS For more information refer to TBT 26 – Keys in Wagons (H&S_0160_GA) As the driver of a JWS vehicle you are responsible for the safe conduct of that vehicle at all times whilst it is under your control. This means that it is your responsibility to ensure that:
• The vehicle is road worthy at all times
• You drive the vehicle within the law
• All loads are properly secured
• That you secure the vehicle when not in the cab When you leave the cab of your vehicle you must ensure that you apply the hand brake, switch off the engine, take the keys out of the ignition and then take the keys with you. The only time you are permitted to leave the keys in the ignition is when you are operating the vehicle’s controls to lift or drop a container. Where this is the case try to position your vehicle to minimize the risks of unlawful access whilst you are away from the cab. At any other time, you must take the keys with you when you leave the cab, this includes but is not limited to leaving the cab to:
• Go into a weighbridge (JWS or another site)
• Get a ticket signed
• Go for a break/go to the toilet
• Go to a shop or butty van There are a number of risks associated with leaving the keys in a vehicle, including for example:
• The vehicle being stolen
• An unauthorized person accessing the vehicle and operating the controls, which could result in a serious accident
• Excessive use of fuel because the engine is left running JWS are not insured for any loss or damage to a vehicle if the keys are left inside, therefore if there is an incident as a result of the keys being left in the vehicle you will be held accountable.
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Failure to remove the keys from the vehicle will be seen as serious infringement of health and safety rules and therefore appropriate disciplinary action will be taken. At the end of your shift all vehicle keys must be returned to the Traffic Office, keys must not be taken off site. 6.11 MANAGE YOUR IDLE TIME
• In just one week the fleet clocked up an incredible thirty-five thousand, five hundred and eighty-four (35, 584) minutes of idling time, which is equivalent to nearly 600 hours!
• Using an estimated figure of 2 litres of fuel per hour left idling, that is a total of 1200 litres of fuel.
• Which costs the company just short or £1300 per week or £60,000 a year!
• Using 1200 litres of un-necessary fuel whilst idling produces around 3220kg of CO2 which is the equivalent amount of CO2 produced by an average household over an 87-day period.
6.12 ADR DRIVERS As an ADR trained driver, you have had the required training to transport hazardous loads safety and should be aware of the requirements you need to follow in order to meet the regulations surrounding the transport of hazardous waste. A summary of these requirements is outlined below however if you have any concerns please speak to the Transport Manager immediately.
• Vehicles carry hazardous waste should have orange hazardous warning plates front and rear.
• An ADR kit bag, which should be signed in and out for each job.
• Fire extinguisher
• Chemical spill kit
• Accompanying consignment note matching the details of the load. 6.13 HANDHELDS All drivers are provided with handhelds which are for use as part of your driving duties. More details on how to operate the handheld devices can be found in the following Tool Box Talks or by speaking to the traffic Office Team.
• TBT 81 – Trade Waste Handheld Procedures (TO_7001_JS_V1)
• TBT 82 – Skip Handheld Procedures (TO_7002_JS_V1) A summary of the handhelds uses is given below:
• Viewing job tickets for allocated work
• Obtaining signatures for customers upon job completion
• Recording wasted journeys
• Recording daily defect checks
• Recoding near miss incidents and non-conformances
• Completing Hazzard Assessment Forms.
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Handheld safety: When using the handheld device as part of your duties the safety instructions must be adhered to at all times:
• Never use the handheld whilst driving, the dangers involved with using your handheld whilst driving are the same as a mobile phone and will incur the same penalties by the police of 6 penalty points and a £500 fine.
• Always ensure you are in a stationary position with the handbrake applied and your engine off if you are the driver of the vehicle and you need to use the handheld device.
• In the Trade Vehicle if you have the assistance of a Trade Waste Operative the handheld device must be operated by the Operative and not the driver unless the vehicle is in a stationary position with the handbrake applied and the engine switched off.
• Never aid the reversing of a vehicle whilst operating the handheld device.
• Never empty bins at the same time as operating the handheld device.
• Ensure the handheld is secure in your cab.
• At the JWS Weighbridge before operating the handheld device switch off your engine to ensure pedestrians crossing at the yellow crossing point are safe ad your wagon does not creep or wander forward.
• Never attempt to charge the handheld with a foreign charger not supplied by JWS.
• Should the handheld become damage report it to the Traffic Office immediately.
• Always remain aware of your surroundings when using the handheld, ensure you are in a safe position, on a pedestrian walkway away from, moving vehicles and people.
• Never walk around using the handheld device as this defers your attention to your surroundings and could result in a slip, trip or fall.
Should you have any issues with your handheld device do not tamper with the device, instead report the issue to the Traffic office who will give you further instructions. 6.14 PRESSURE WASHER For more information please refer to TBT 33 – Pressure Washer (H&S_0221_GA). Do not use the pressure washer unless you have been fully trained to do so and have been given permission by a member of the Management Team. The significant risks you might come across when using the pressure washer are outline below, following the safe working procedures issued to you will help minimise these risks and therefore protect you and your colleagues from injury:
• Slippery floors.
• Electric shock which is enhanced due to water if the machine is faulty.
• Trips/falls over cables and hoses.
• High pressure jet-forcing fluid through the skin if directed at someone.
• Mist from the cleaner may obstruct the view of yourself and other work activities on site.
• Working with TFR and diesel which may cause burns to the skin. Before using the Pressure Washer:
• Ensure you are wearing the correct PPE (see below).
• Remove any heavy dirty deposits from the object being washed prior to washing.
• Ensure all nearby electrical fittings are suitably waterproofed.
• Ensure the work area is clean and free from obstruction.
• Notify staff in the vicinity that you will be using the pressure washer.
• Inspect the pressure washer for damage of any kind.
• Check the high-pressure hose and fittings for cuts, wear or any other damage.
• Report any damage to the Site Manager or Site Foreman immediately
• Do not use the pressure washer if damaged. It is important when using the pressure washer that the correct PPE is worn at all times to prevent injury to yourself and others. The following PPE must be worn at all times whilst operating the pressure washer:
• Safety glasses to prevent dust or debris from getting into your eyes which could result in a serious injury or irritation.
• Long pants and long-sleeved shirt.
• Protective gloves to prevent contact with chemicals.
• Safety boots.
• Hard hat.
• High visibility jacket.
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Safe Working Procedures
• Do not use the pressure washer is you have consumed alcohol or taken medication.
• Do not spray directly at glass or other fragile objects.
• Do not drag the high-pressure hose across abrasive surfaces.
• Never start the power washer without adequate water supply.
• Never leave a pressurised unit unattended whilst in use. Always shut off the unit and relieve trapped pressure before leaving.
• Do not run the unit for longer than 3 minutes with spray gun in the closed position.
• Clean up spilled soap, fuel or oil immediately to avoid falls.
• Keep clutter out of work area to avoid falls.
• Never squeeze the spray gun trigger unless you are securely braced. The force of water through the nozzle is powerful enough to cause you to lose your balance and fall.
• Never attempt to use power washers on or near any electrical outlets, fuse boxes, transformers, high voltage wires, etc. Severe electrical shock or death may occur.
Preventing Damage and Excessive Wear It is important to keep the pressure washer in good working condition in order for it to be used safely by yourself and others.
• Avoid extending hoses across high traffic areas while using power washers, and never leave the hose where it may be run over by vehicles of any type.
• Never pull your pressure hose around a tight corner or force it into a small loop. Wrap up the pressure washer hose when finished cleaning and store it on a hose hook.
• Inspect inlet water filter for cleanliness and damage. If soiled or dirty, rinse with fresh water. If damaged please report to the Site Manager or Site Foreman.
By using this guide and understanding how to use the pressure washer you are creating a safe working environment for yourself and others. If an injury or near miss does occur whilst using the pressure washer please report to your manager immediately. Reporting a near miss now could prevent a more serious accident in the future.
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7 DAILY CHECKS AND DEFECT REPORTING For more information please refer to TBT 22 – Daily Checks and Defect Reporting (H&S_0090_JS). 7.1 RESPONSIBILITIES As the driver of a large goods vehicle you are responsible for ensuring that the vehicle is in a road worthy condition at all times. There is a legal requirement to carry out a walk round check at the start of your shift, or when you take over the operation of any vehicle, to identify any possible defects. Failure to do so could lead to a fixed penalty and penalty points on your licence. 7.2 SAFETY REQUIREMENTS Take care when carrying out your daily checks, taking into consideration that other traffic will be moving around the yard. Ensure your high visibility coat is clean and in good condition so that you can be seen by other drivers and mobile plant operators.
• Complete your daily checks in a well-lit area.
• Ensure you are wearing full PPE at all times when out of your cab.
• Be aware of debris on the floor or icy conditions during the winter months which could lead to slips, trips or falls.
7.3 DAILY CHECK All drivers are required to complete a full check of their vehicle at the start of their shift or when they take over the operation of any vehicle throughout the day. The check should take approximately ten minutes to complete and should include the following (Note that this is not an exhaustive list but instead should be used as a guide to complete your daily walk round check):
• Ensuring there are no leaks including oil, fuel and water.
• Ensuring all steps and handrails are secure and clear of mud and debris.
• Checking that all lights are working including headlight, brake lights, indicator lights etc.
• Checking all reflectors and markers are clear and in good condition.
• Checking your number plates are secure and clearly visible.
• Ensuring the windscreen is clear and free from any obstructions.
• Checking that your wipers, washer and demisters are all working.
• Checking that the view from your mirrors is clear and there are no cracks or obstructions in the glass.
• Checking the tyres to ensure the pressure and tread looks OK, also checking the wheel nuts are secure and wheel nut markers are in place.
• Checking the exhaust is secure and there is no excessive smoke.
• Ensuring any back doors or container doors are securely fastened.
• Ensuring any straps or chains are secure.
• Checking that the jack legs are secured in place.
• Checking the spray suppression is secure and in good condition.
• Checking the security of the vehicle body and wings.
• Ensuring any couplings are secure where applicable.
• Checking the dash to ensure there are no warning lights displayed.
• Checking the “O” Licence is displayed in the cab and there is a no-smoking sign clearly visible.
• Checking the tachograph machine is working correctly, and you have your digital tachograph card.
• Ensuring you have you Driver CPC card on your person at all times.
• Check all warning signs are present and in good condition.
• Check under-run and mirrors are in tack to ensure the safety of vulnerable road users. When you are satisfied the vehicle in your operation is safe and in road worthy condition you can leave site and commence your journey. Once your journey has started and during your shift you must monitor your vehicle for any defects that may arise.
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7.4 DEFECT REPORTING PROCEDURE
Driver carries out first use check and record
outcome on their handheld device.
Driver reports to the Traffic Office for
assistance. NIL Defects?
Defect Report is automatically sent to the Traffic Office and
filed.
Fitter on site?
NIL Defects accessible on the handheld by
drivers if required when off site.
Driver reports to the Fitter.
Defect to be signed off by the Fitter on the
maintenance handheld once rectified.
Driver notices defect during shift
Defect rectified by Fitter?
Driver to report to the Traffic Office and complete another defect record on
handheld.
Minor defect?
Fitter to rectify at the next surgery.
Traffic Office to arrange recovery or repair with
relevant service provider.
Yes
Yes
No
No
Yes
Yes
No
No
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Once you have completed your daily walk round check before every shift or before swapping vehicles, you must follow the below procedures to ensure your defect report is recorded correctly on the handheld device.
• Where you have identified a defect, the details should be recorded on your defect record on the handheld and submitted to the Office.
• If identified during the first check of the day there should always be a fitter on hand to rectify this before the vehicle goes out on the road.
• Where the fitter is not immediately available it is the responsibility of the Traffic Office staff to confirm whether the vehicle is OK to continue work or should be taken off the road (VOR).
• Note the driver has overall responsibility for ensuring his vehicle is road worthy. Where he is not confident the vehicle is in a road worthy condition he must refuse to take the vehicle off site.
• Where a defect is identified during the shift this should be recorded on the handheld defect report and submitted to the office. A decision must then be made as to whether the vehicle continues with its duties or is taken off the road.
• Where no defects have been identified a defect report must still be completed on the handheld and submitted to the Office before leaving site.
7.5 RECORDING DEFECT CHECKS ON THE HANDHELD DEVICES
• Press the WorkMobile App, which will take you to the login screen below.
• Check that the correct vehicle registration is displayed and log in as follows: o Username: Fleet number – Reg (see pictured example) o Password: Registration 9all one word in capitals)
• Press the Key symbol on the top grey bar, this will take you the next screen.
• From here you have a range of icons, please click “Forms”.
• In the forms screen you will be presented with 4 separate forms, select “Driver Vehicle Check and Defect Report”
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• Enter the Odometer Reading from the vehicle and check that the date is correct.
• Select your name from the drop-down list. If your name is not on the list please inform the Traffic Office and record your daily check on a manual defect note (a copy must be returned to the Office before leaving site).
• Complete the rest of the checks. Note that the form will default to ‘serviceable’. If you have identified a defect you will need to change this to ‘defect’.
• Some of the selections may not be applicable to your vehicle, these should be changed to ‘N/A’ on the form.
• Once you have completed all the sections, you must change the end time to the time it took to complete the check (this should be a minimum of 10 minutes after the time you started your check).
• Note the form will automatically set the end time to the same as the start time. If you do not change the end time it will record both as the same time therefore making it look like time has been taken to complete the checks.
• Once your checks have been completed, press the arrow button on the grey bar at the top right of the screen (indicated by the green circle on the above image), this will take you to the signature screen.
• If you have identified and recorded a defect a free text box entitled ‘Clarify Defect’ will appear. Press anywhere in this box and the keyboard will appear allowing you to accurately describe the defect.
• You will also see a camera icon to enable you take a picture of the defect.
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• At the signature page, you will also see that ‘is job a defect’ box is populated if you have recorded a defect in the form
• Press on the grey pen symbol to open up the signature box.
• Using your finger sign the box as shown below.
• Once signed press the tick symbol in the black box at top right of the screen. If you want to replace the signature press the cross icon to clear it and repeat the above.
• Once you have press the tick symbol the signature box will close.
• Press the floppy disk symbol on the grey bar at the top of the page and the form will be sent directly to the traffic Office for review.
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7.6 VEHICLE MAINTENANCE
• A vehicle surgery is held each morning by a Riverside fitter. This allows them to rectify any raised defects as soon as possible.
• The fitter will receive a copy of raised defect notes on his handheld device.
• Once the defect has been rectified the fitter will sign it off as complete.
• Where a defect cannot be rectified he will arrange additional maintenance and were necessary declare the vehicle off road.
7.7 DVSA If you are found breaking the rules by a DVSA Enforcement Officer at a roadside check you could find yourself on the receiving end of a fixed penalty! If the enforcement officer finds a driver guilty of any vehicle defect or other offence such as exceeding the drivers’ hours limits or overloading etc they will issue a fixed penalty which is payable by you not JWS. There is also the additional risk that our insurance company will refuse to insure you as one of our drivers if you get too many points on your licence. Random checks will be undertaken by the Traffic Manager or Driver Foreman to ensure thorough defect checks are being undertaken. Drivers found not undertaking thorough defect checks before they head out onto the road will face disciplinary action. Note that completing a defect record without undertaking a defect check is the falsification of a legal document and will be treated as gross misconduct.
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8 VEHICLE ACCIDENT PROCEDURE For more information please refer to TBT 40 – Pressure Washer (H&S_0247_JS). 8.1 ACCIDENT PROCEDURE In the event of a vehicle accident the following procedure should be followed:
• STAY CALM.
• Stop and switch off the engine.
• Dial 999 for emergency services if required.
• Do not give first aid to injured persons unless trained to do so.
• Do not move injured persons unless their life is in immediate danger.
• Organise traffic to avoid further accidents.
• Seek where possible an independent witness, and get their contact details.
• Report the accident to the Office (0161 737 4545).
• Do not get into arguments about who is to blame.
• Make a sketch of the scene or if possible take photographs.
• Make a note of the damage to your vehicle and that of the other driver.
• Closely check your vehicle to make sure it is roadworthy before moving off (check with the office if you are not sure).
• Complete an Accident Report Form (H&S_0281_JS) ensuring you record details of any other persons/vehicle involved.
8.2 LEGAL REQUIREMENTS It is an offence not to stop, and remain at the scene for a reasonable time if your vehicle is involved in road traffic accident.
• By law you are required to give the following details to the Police if they attend, and to any person who has reasonable grounds for requesting that information, such as the other driver involved or an owner of any damaged property: o Your name and address. o The vehicle owners’ name and address (normally JWS Waste). o The vehicle registration number and insurance details (available from the office).
• When personal injury occurs or where details have not been exchanged, the accident must be reported to the Police in person (not by telephone) as soon as possible and certainly within 24 hours
• Where it is later found by the insurers that you were at fault (responsible for the accident) then you may be required to pay the excess of the claim.
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9 TACHOGRAPH RULES Drivers are responsible for operating the tachograph correctly in order to record their activities accurately and fully. Digital tachographs work by storing digital data on the driver and vehicle in their own memory and separately on a driver’s smart card. It is a legal requirement for a digital tachograph-equipped vehicle driven in scope of EU rules that the driver must use a driver card. If the vehicle is used without a card being inserted, the system will not prevent the vehicle from being driven, but it will record the fact that the vehicle has been used without a card. Drivers may only be in possession of one driver’s smart card, and must never use anyone else’s card or allow another driver to use their card. Anyone driving without a card will be committing an offence and will be liable to penalty point or fines if caught doing so by the authorities. 9.1 TACHOGRAPH BASICS When driving a vehicle that is equipped with a digital tachograph, drivers should:
• Ensure that the instrument is calibrated.
• Ensure that their driver card is inserted into the correct slot from the moment they take over the vehicle, and that it is ready for use, before the vehicle is moved.
• Record the country in which they begin and end their working day, this must always be done at the time of the start or end of the working day.
• Carry sufficient supplies of type-approved print roll on board the vehicle so that a printout can be produced at an enforcement officer’s request.
• Ensure that all duties conducted since the driver card was last removed from a tachograph are manually entered onto the card record, using the manual entry facility on the tachograph.
• Ensure that the tachograph is working properly.
• Ensure that through the daily working period the mode button is used correctly to record other work, rest and breaks.
• Take reasonable steps to protect their card from dirt and damage;
• Use only their own personalised driver card to record driving and other activities they undertake.
• Ensure that the card is not removed from the tachograph during the working day unless otherwise authorised.
• Make their cards available for downloading by their employer.
• Be able to produce at the roadside, charts and any legally required manual records for the current ‘fixed’ week and the previous 28 calendar days and the driver’s digital smart card if they hold one.
9.2 LOST, STOLEN OR MALFUNCTIONING DRIVER CARDS Where it is not possible to use a driver card (e.g. where it has been lost, stolen or damaged or is malfunctioning) a driver may drive without the card for a maximum of 15 calendar days, provided that they produce two printouts each day – one at the start of the journey and another at the end. Both printouts must be marked with:
• The driver’s name or driver card or licence number, so the driver can be identified.
• Any manual entries needed to show periods of other work, rest or breaks and the driver’s signature. The driver must report the problem to DVLA and apply for a new card within 7 calendar days. 9.3 MANUAL RECORDS For more information please refer to TBT 66 – Manual Entries (TO_0501_GA). A digital tachograph offers the ability for a driver to enter activities carried out away from his vehicle. This is by means of the manual input facility offered by the instrument. A true ‘manual’ record will only be necessary if:
• An instrument malfunction occurs.
• The driver breaches the rules due to an unforeseen event.
• A record needs to be corrected. If this happens, the driver should record his activities or reasons on the reverse of a portion of print roll. It is important to remember that each individual driver is responsible for operating the tachograph in their vehicle correctly in order to record their activities accurately and fully. This is a legal requirement and any penalties as a result failing to record daily activates correctly will be paid by the driver themselves not the company.
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All drivers should be aware that their entire shift must be recorded on their tachograph, not just the times in which they are actually driving a vehicle. This means that any other work activities that cannot be recorded by the tachograph must be manually entered. Activities which are likely to require manually entry include:
• Waiting for work to be allocated – to be recorded as ‘Availability’
• Waiting for maintenance work to be competed on your vehicle – to be recorded as ‘Availability’
• Driving a vehicle whilst on shift which isn’t fitted with tachograph equipment such as the company transit van – to be recorded manually as ‘Driving’
• Carrying out other duties on site such – to be recorded as ‘Other Work’
All of the above should be noted and recorded manually on the tachograph machine when you next insert your digital tachograph card. It is important that you manually enter these records before you start driving to ensure the information is always up to date should you be stopped by the relevant authorities. JWS drivers should have a manual entry on their tachograph at the start of each working day to cover the period between clocking in and inserting their digital tachograph card. This period is likely to only be five minutes whilst you wait for work or a vehicle to be allocated to you however it might be much longer if your vehicle requires maintenance before you leave site. This time has to be accounted for so that your tacho record matches you clock card record. It is likely you will need to complete a manual entry at the end of the working day to account for any time between removing your digital tacho card and clocking off. Where you cannot insert a manual entry on the digital tachograph equipment you must do a print out and record the details by writing on it. This printout should be retained for at least 28 days so that it can be presented to the relevant authorities, following this it should be handed to the vehicle operator.
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10 SKIP VEHICLES For more information please refer to Method Statement – Delivering and Collecting Skips (H&S_0277_JS). 10.1 HAZARDS The main hazards connected with skip vehicles are:
• Falling from your vehicle or container.
• Striking bridges and other overhead obstacles including cables.
• Swinging chains and containers.
• Waste falling from container.
• Overturning vehicle when picking up or tipping heavy loads.
• Manual handling injuries sustained while sheeting or de-sheeting skips. To minimise the risks:
• Do not attempt to climb on the vehicle, on a container or on to a load.
• Plan your route in advance to ensure you avoid low bridges or other obstacles.
• Conduct a quick risk assessment of each site upon arrival to determine if there are any obvious risks.
• Report any issues to the Traffic Office so that they can be address.
• Be aware the nature of the waste, e.g. dusts, fumes, vapours etc.
• Do not attempt to lift any overloaded or overweight containers.
• Ensure that the container lid, doors and locking mechanism are in good, working order.
• Ensure all loads are sheeted properly and are fully secured before moving off.
• Only manually sheet containers when at ground level.
10.2 LOADING INSTRUCTIONS
• Make sure that chains on both sides are of the same length and have no kinks or twists in them.
• Position your vehicle square onto the container to avoid any swinging.
• Apply the handbrakes.
• Use the stabilisers when picking up and discharging containers.
• Ensure all doors on containers are secure and latched before lifting.
• Do not operate equipment with cab doors open.
• Do not operate equipment on the move.
• Keep pedestrians and other vehicles clear during operation.
• Never give the container a helping hand as it is loaded onto the vehicle.
• Remain at the controls throughout the operation.
• If waste becomes jammed in a container, always lower container to ground before attempting to free the load.
• Make sure the container is correctly positioned and secure on the vehicle before moving off.
• Be aware of the travelling height, always travelling with booms lowered in the travelling position.
• Ensure all containers are sheeted properly, all loads entering or leaving the JWS site must be sheeted unless in a sealed vessel.
• Never drive your skip vehicle unless the load is fully secured
• Keep hands and arms clear of the skip and working mechanisms at all times during lifting operations. 10.3 LIFTING SKIPS SAFELY It is extremely important that all drivers are extra vigilant when working on any third-party site due to a lack of familiarisation with surroundings, site processes and layout. Some sites may be attended regularly, even daily by some drivers; however, it is still just as important to remain extra aware of your surroundings. JWS are not always informed of any important changes happening on site prior to delivery, therefore it is paramount that the following instructions are actioned at all times:
• Under no circumstances should anyone other than a trained JWS employee assist when collecting or dropping a container.
• Site employees should have no physical contact with the JWS container or vehicle during the delivery or collection process.
• A clearance of 3-4 metres should be maintained around the skip to aid in hooking up and to ensure there is no impact with buildings, vehicles, machines or staff on the ground.
• JWS drivers should use a banksman for any reversing manoeuvres wherever possible.
• Ensure the area is clear before loading or unloading any container.
• When arriving at a customer’s site, where required all drivers must sign the register on arrival (at the site office) and make themselves known to the Site Foreman or Manager.
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• Follow site rules and wear required appropriate PPE at all times. The minimum PPE requirement for drivers’ by JWS is safety boots, hard hat, high visibility jacket, safety glasses and protective gloves.
• Even if the requirement on a Customer’s Site is only safety boots all drivers’ must still wear the minimum required by JWS.
• All drivers must work in a safe manner observing surroundings at all times.
• Adhere to site safety rules at all times and observe safety signs and notices.
• Sign out in the office when leaving where required and make your exit known to site personal. 10.4 OVERWEIGHT LOADS For more information please refer Overweight Vehicle Procedure (QM_0195_GA). If you suspect that your load is overweight, follow the overweight procedure and ask the customer to remove some material, and then contact the office immediately. If you are not aware of the overweight load until you arrive at the weighbridge at the disposal facility:
• Ensure the weighbridge staff contacts the site manager, foreman or supervisory staff.
• Contact the JWS office to notify them there is an overloaded container. Ensure any disposal of an overweight load takes place on stable flat ground, preferably concrete. Personnel and other vehicles in the vicinity of the container should be minimised and it is good practice to request a grab remove or loosen as much of the waste as possible before the container is lifted or ejection commences. If the vehicle shows signs of instability during tipping you must lower the body and get the waste material removed by a grab to a level sufficient to ensure stability when tipping. 10.5 OVERFILLED SKIPS When undertaking a collection or exchange, if the container or bin is overfilled it may present a number of risks such as:
• Debris on the ground which may create a slip, trip or fall hazard.
• Waste protruding from the skip which may cause injuries such as cuts and bruises.
• An insecure load on the road.
• Blockages which may prevent container doors from closing properly causing entrapment of limbs.
If you arrive at a customer’s site to find a skip or container presenting any of these hazards you must follow the instructions below:
• Do not attempt to collect or exchange the skip or container.
• Do not attempt to clear or free the waste from the skip or container.
• Seek assistance from site staff if possible to level the skip or clear the waste from the ground.
• If site staff are uncooperative avoid any conflict or confrontation and contact the traffic office and await further instruction.
• Complete a Transport Hazard Assessment form on your handheld.
10.6 SKIPS ON HIGHWAYS A highway is an area where the public have a recorded rite of passage and re-passage. A highway includes:
• Carriageway where you typically have vehicular traffic.
• Footway for pedestrian use running next to a carriageway.
• Verge - generally grassed or planted areas of highway or open space.
• Alleyway which has various uses, and tend to run into the front or sides of properties, but not being the front main carriageway.
JWS rarely undertaken jobs which require skips to be placed on highways, if you are unsure at any time whether the location you are placing the skip on is a highway please contact the traffic office before doing so. If you are given a job which requires a skip to be placed on a highway:
• Refer to TBT 35 – skips on Highways for full procedures (H&S_0226_JS).
• Check the skip is clearly marked with the JWS logo and telephone number.
• Each skip must be positioned so its longer sides are parallel to the edge of the highway, and as near to the edge of the highway as reasonable practical.
• The skip must not impede the surface water drainage of the highway nor obstruct access to any manhole.
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• Where more than one skip is being placed on the highway, the skips shall be positioned as closely as possible to each other.
• The skip should not obstruct any access to premises unless the property owner has given their consent.
• Each skip shall not exceed five meters in length and two meters in width (typically and 8yd builders skip).
• Two flashing lights should be placed on each corner of the skip and cones on each corner facing the oncoming traffic.
• The ends of each skip facing oncoming traffic should be painted yellow.
• No skip shall be positioned less than 15m from a junction unless authorised by an officer of the Council.
• Each skip should have a permit, which the Traffic Office should provide you with in advance. If you are not given a permit double check there is one in place before dropping the skip.
Do not place a skip in a position which may create a blind spot e.g. blocking the view of a neighbour’s driveway. Placing a skip in such a location may cause other road users to edge out into the road in order to get a better view of oncoming traffic which may create a collision. Always ensure the skip is placed on even, level, solid ground. Remember a skip will get heavier as it is filled up; bear this in mind when visually inspecting the surface you are placing the skip on. If you have any doubts in regards to the surface the skip has been instructed to be sited on please contact the traffic office. 10.7 SKIPS ON DRIVEWAYS A driveway can be defined as a type of private road for local access to one or a small group of structures, and is owned and maintained by an individual or group. Skips placed on driveways and private land do not require a permit, lights or cones as they do not pose a safety risk to drivers on the road. When placing a skip on a driveway or private property you must still ensure you are observant and aware of the surroundings. Ensure that the area is clear of pedestrians, access is good and ground conditions are strong enough to withstand the weight of a skip. If you have any concerns about grounding a skip on a driveway or you feel the location where the skip is to be placed is not classed as a driveway or private-land contact the Traffic Office for assistance. Once the skip has been delivered you must ensure that the customer is happy with the location of the skip and that they sign the delivery note on the handheld.
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11 ROLL-ON-OFFS For more information please refer to Method Statement – Delivering, Collecting and Exchanging Roll On/Off Containers (H&S_0250_JS). 11.1 HAZARDS
• Striking overhead obstructions, including power lines.
• Waste falling from the container.
• Striking obstructions to the rear while setting down or lifting a container.
• Overturning the vehicle while tipping on an uneven surface.
• Uneven loads causing unbalanced vehicles.
• Being struck by container doors or locking mechanism.
• Being crushed, working under an un-propped tipper body.
• Slips, trips and falls while entering and leaving the cab or by walking on waste in the container.
• Manual handling from during netting or sheeting or while opening/closing container doors.
11.2 LOADING INSTRUCTIONS
• Check that the container door locks are in good order.
• Make sure the vehicle configuration is correct for travel on road.
• Be aware of people and other obstructions when reversing; keep people well clear of vehicle during operation.
• Ensure vehicle is square on to container for lifting operation.
• Never lift up or set down a container that does not have securely closed doors.
• Remain at the controls throughout the operation.
• Do not attempt to lift containers where they are likely to make contact with power lines or other overhead obstructions.
• Ensure container locks are on when carrying a container.
• Be aware of travelling height of overloaded containers.
• Never drive off with body raised.
• Ensure that the hook is fully retarded before driving off, never leave hook on the skip wagon over hanging the rear of the vehicle.
• Never work under an un-propped body or container.
• Never attempt to override or tamper with mechanical equipment or controls.
• Do not walk on the waste in the container you never know what you are stepping on.
• Never attempt to open the skip door when in the tipping position.
• Always open the container door from the side as the pressure of the waste inside could force the door open.
• Keep hands and arms clear of the container and working mechanisms at all times during lifting operations. 11.3 ADDITIONAL COMPACTOR HAZARDS For more information please refer to TBT 61 – Static Compactor Procedures (H&S_0476_GA).
• Trapping fingers and hands when removing the compactor safety clamps.
• Trapping fingers and hands when positioning tubes and pins.
11.4 SECURING SLUDGE BIN DOORS For more information please refer to TBT 44 – Securing Sludge Bin Doors (H&S_0289_JS). All drivers must ensure that they check the door of each sludge bin is securely fastened before picking it up (including empty sludge bins), do not assume that someone else has secured the door for you. It is your responsibility to ensure that the load you are carrying is safe to transport. Ensure the hook is securely fastened into place. This is a safety back up feature which prevents the door from swinging open if for any instance the lock should fail. Check the condition of the hook for rust and defects. Report any defects on a defect note and hand in to the traffic office.
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Ensure the Ratchet is securely fasted into place and is as tight as it can possibly go. Secure the ratchet into place and ensure the mechanism, is secured with the fixed bolt. Seals must be nice and plush.
Also ensure that there is no gap between the door and container. If a gap is visible the ratchet is not secured tightly enough and the contents of the container may spill out. MEL have a hose pipe available on site. Check the gap between the sludge bin door and container is clear of waste. If waste is present use the hose pipe to clean it away. Waste trapped between the door and the container may prevent the door from securing properly.
As a further safety check you should check the container hinges. Each hinge pin should be sat in the base of the mechanism as illustrated in the image opposite. This is a further check which demonstrates that the container door is securely shut.
You must also ensure that the joints are sat in the lock mechanisms. If there is space between the joint and the hook the container door is not securely fastened and may leak out its contents. Following these steps and ensuring each mechanism is secure will ensure the sludge bin door is securely closed. Failing to ensure that each mechanism is secure may lead spillage or loss of load, which if occurs on the public highway could lead to serious injury. 11.5 WHAT TO DO IF YOURE LOAD IS LEAKING Stop driving, pull over into a safe place if you are on the road and contact the Traffic Office for further instructions. If you notice a container leaking at a Customer’s Site inform the site Manager and contact the Traffic Office. Never take a leaking container onto the public highway.
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12 TRADE WASTE VEHICLE For more information please refer to Method Statement – Trade Waste Service (H&S_0285_JS) and TBT 20 – Trade Waste Vehicle (H&S_0112_GA). 12.1 HAZARDS
• Falling into the hopper.
• Trapping limbs in the working mechanisms of the vehicle.
• Becoming trapped and/or crushed between the tailgate and the body of the vehicle as the tailgate is lowered.
• Getting struck by the waste container as it is lifted or lowered on the hoist.
• Getting struck by waste container falling from the hoist if loaded incorrectly.
• Excess weight in the waste containers.
• Manual handling risks from moving the container to and from its normal storage area, including the effects of the unknown weight of the container.
• Uneven surfaces.
• Getting struck by passing vehicles when moving the waste containers or walking around the vehicle.
• Climbing in and out of the vehicle cab.
• Reversing.
• Pedestrians around the vehicle.
• Inadequate maintenance of the waste containers and the vehicle.
• Adverse weather conditions.
• Violence from members of the public.
• Collision with another vehicle (parked or moving). 12.2 LOADING INSTRUCTIONS
• Do not operate this vehicle unless fully trained to do so.
• If there is any damage to any of the safety switches, operating switches or operating devises do not use the vehicle.
• Remove the key from the ignition of the vehicle before carrying out any maintenance work.
• Do not operate the tailgate or lifting devises until the rear of the vehicle is clear.
• Ensure waste container is correctly fitted on the lifting devise before lifting.
• Stand well clear of the rear of the vehicle when lifting and lowering the waste container.
• Check for traffic and other hazards before collecting and returning the waste container.
• All personnel must travel in the cabin of the vehicle.
• When the tailgate is lifted do not under any circumstances walk under the tailgate.
• Before discharging the load ensure it is safe to do so and the rear of the vehicle is clear. 12.3 DEALING WITH OVERWEIGHT BINS AND EXCESS WASTE For more information please refer to TBT 47 – Trade Waste Overweight Bin and Excess Waste (H&S_0324_JS). Where a bin is found to be too heavy to be safely moved or lifted and/or excess waste is placed around the bin you should:
• Take photos on the handheld.
• If the customer agrees and it is safe for the JWS trade waste team to take away the excess waste an excess waste they can do so however the customer must be informed a charge will be applied.
• All excess waste must be signed and printed for on the electronic ticket.
• If the customer is not available or the customer refuses to accept an excess waste charge, do not move the excess waste.
• Contact the JWS Traffic Office and await further instruction.
• If possible, apply an overweight bin or excess waste sticker to the bin.
• If you arrive on site and find only a small amount of excess waste and this is an exception at that site, remove it as a good will gesture to our customer but only if safe to do so.
Should the issue not be resolved on site, the driver should contact the Traffic Office. The JWS Customer Care Team will discuss with the customer to find an acceptable resolution and confirm this in writing to the customer along with an update for the Traffic Office and the driver.
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Where the customer is repeatedly overfilling a bin (e.g. three or more overweight stickers have been applied) the trade waste driver should again inform the Traffic Office who will arrange for the Account Manager to undertake a site visit and assessment to determine a more suitable disposal method or frequency for the customer. 12.4 SAFETY CONCIDERATIONS
• Before starting work ensure you have carried out the daily checks on the vehicle and have completed a defect report sheet. You must ensure you report any defects to the office before leaving site.
• Check for traffic and other hazards before collecting and returning the waste container.
• Ensure you follow the manual handling guidance given to you when moving the waste containers.
• Before proceeding to lift a waste container ensure it is correctly fitted onto the hoist and all persons are stood well clear when raising and lowering the container.
• Do not operate the lifting devise until the rear of the vehicle is totally clear.
• Do not put your fingers, hands or arms anywhere near the lifting gear – there is a huge risk of entanglement.
• If the lifting gear malfunctions contact the office for advice – do not stick your hands in to try and fix it.
• In the event of a blockage in the hopper contact the office for further instructions, do not attempt to unblock it yourself.
• Keep clothing, long hair and jewellery away from moving parts.
• If there is any damage to any of the safety switches, operating switches or operating devices do not use the vehicle.
• Do not stand or learn on the hoist mechanism at any time.
• When tipping in the yard follow the Banksman’s instructions at all times.
• If at any point you cannot see the Banksman STOP!
• Ensure the rear area is clear before raising or lowering the tailgate.
• When the tailgate is raised do not under any circumstances walk underneath it. If a raised tailgate comes down and you are stood underneath it, it is likely to result in serious injury!
• Before discharging the load ensure it is safe to do so and the rear of the vehicle is clear.
• Stop the packing mechanism immediately if needed by pressing any of the emergency stop buttons on the vehicle.
• To lower the tailgate both buttons need to be pressed simultaneously, this is a safety feature to prevent your hands becoming trapped as the tailgate is lowered. Do not allow anyone to assist in this operation; both buttons must be pressed by the same person.
12.5 REVERSING ASSISTANTS (TRADE WASTE LABOURER)
• Reversing assistants are defined as trained employees who play an active part in reversing manoeuvres by giving prearranged hand signals to the driver.
• Only trained reversing assistants should assist reversing vehicles.
• Their role is to: o Signal the driver to stop when necessary to prevent the vehicle colliding with
pedestrians and other road users. o Warn approaching vehicles or pedestrians that the vehicle is moving. o Assist trained and competent drivers to safely manoeuvre the vehicle.
• The reversing assistant should stand 5-10 meters back and 1 meter out from the side of the vehicle, on the pavement wherever possible, so that the driver can see them during reversing.
• Reversing assistants should never stand directly behind the vehicle.
• Reversing assistants should never walk backwards while giving signals (this poses a slip/trip risk) and should be sure the driver can see them at all times.
• The Trade Waste Labourer must act as the reversing assistant when a trade waste vehicle is reversing.
• The reversing assistant should not be in the vehicle cab at any point during a reversing operation.
• Any Trade Waste Labourer found not to be assisting a driver in a reversing operation will be considered to be failing to comply with JWS health and Safety procedures which is gross misconduct and will likely to result in disciplinary action or even dismissal.
• Reversing assistants must always wear a high visibility vest and ensure is it clean and in good condition. 12.6 REAR END LOADER – ADDITIONAL SAFETY REQUIREMENTS
• The safe working load when lifting skips is 5 tonnes.
• Stand clear when the packing mechanism is moving. There is a high risk of flying debris and if you are stood behind you are likely to get hit. Use the side viewing window to monitor the process.
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• Mandatory PPE for the operation of this vehicle includes high visibility vest, safety boots, protective gloves and safety glasses.
• Where required by site rules a hard hat may also be required (operators are required to wear a hard hat on the JWS site).
• The use of a dust mask is also recommended as the waste processed by this vehicle is likely to be dusty in nature.
• Check the rear of the vehicle before undertaking any operations including lifting skips, bins or tipping.
• Stop the packing mechanism or hoist equipment immediately by pressing any of the emergency stop buttons on the vehicle.
• Ensure the skip hoist is stowed (fully raised) before attempting to raise the tailgate.
• Check skip hoist chains and attachments for damage or wear before use.
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13 ARTIC For more information please refer to TBT 14 – Artic (H&S_0067_GL). 13.1 HAZARDS
• The tailgate is a key risk which if not controlled could result in a serious crushing injury.
• A reversing vehicle could lead to serious injury or damage to property if not conducted in a safe manner.
• Climbing in and out of the vehicle cab or on and off the vehicle unit presents a risk of injury from a slip, trip or fall - refer to TBT 10 Preventing Falls from Vehicles (H&S_0054_GA).
• Substances used during the operation of the vehicle such as diesel and vehicle cleaner could lead to illness or injury (through ingestion, absorption or inhalation into the body) if not handled correctly - refer to TBT 33 Pressure Washer (H&S_0221_JS).
• Additional hazards may be present when operating on someone else’s site, ensure, for the safety of yourself and those working around you that you have read a copy of the site rules before attending any site.
13.2 SPECIFIC SAFETY REQUIREMENTS
• JWS have a No Ladder Policy which states that the use of non-fixed ladders is not permitted by JWS employees on any site.
• Try to eliminate reversing where possible, where it is necessary to reverse use a banksman if possible and maneuver at low speeds, ensuring you are aware of pedestrian and vehicle movement around you at all times.
• Ensure when on any site that you adhere to all road rules including speed limits and one-way systems, ensure you are aware of pedestrian movement on site, use a Banksman if available when reversing and wear the required PPE when operating outside of your vehicle.
13.3 SAFE SYSTEM OF WORK
LOADING
Procedure Safety Points
1
When you arrive on site report to the weighbridge, then proceed to the required building for loading and park up in a safe place.
Follow instructions issued to you by the staff on the site you are working on, providing it is safe to do so and they do not contradict JWS or the sites safe working practices.
2
De-sheet the trailer using the external controls on the trailer (ensure the power is switched on in the cab)
Ensure the trailer unit and trailer are inline before operating the sheet Beware of overhead obstructions when sheeting/de-sheeting. Never attempt to operate the sheet whilst the vehicle is moving. Sheeting/de-sheeting must only be carried in designated areas as indicated by the banksman.
3 If the sheeting mechanism does not work contact the office for advice.
Under no circumstances should you attempt to climb on your vehicle or trailer to operate the sheeting system.
4 Once fully de-sheeted position your vehicle in the loading bay ensuring it is parked on flat, stable ground.
Do not move to the loading area until signalled by the machine operator/banksman that it is safe to do so.
5 Remain in your vehicle cab during the loading.
The machine operator will signal when he has finished loading (usually by sounding the horn).
6 Conduct a walk round check to ensure your vehicle is roadworthy and that no damage has occurred during loading.
Report any damage to the office immediately and complete a vehicle incident report form
7 Tidy the edges of the trailer as necessary using the pole provided.
When trimming off ensure you stand back from the trailer so that any falling waste does not hit you. Only use your pole to tidy the edges of the trailer, any heavier items or excessive amounts of waste overhanging must be dealt with by the bucket loader driver.
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LOADING
Procedure Safety Points
8 Move your vehicle to a safe place to sheet.
Ensure your vehicle is properly sheeted and your sheet is in a good condition before moving off.
TIPPING
Procedure Safety Points
1
When you arrive on site report to the weighbridge and then proceed to the required building for tipping and park up in a safe place.
Follow instructions issued to you by the staff on the site you are working on, providing it is safe to do so and they do not contradict VLL or the sites safe working practices.
2 Pin up the rear spray suppression. Ensure you pin up the spray suppression when tipping on both landfill and concrete.
3
De-sheet the trailer using the external controls on the trailer (ensure the power is switched on in the cab)
Ensure the trailer unit and trailer are inline before operating the sheet Beware of overhead obstructions when sheeting/de-sheeting. Never attempt to operate the sheet whilst the vehicle is moving. Sheeting/de-sheeting must only be carried out inside the loading/tipping area.
4 If the sheeting mechanism does not work contact the office for advice.
Under no circumstances should you attempt to climb on your vehicle or trailer to operate the sheeting system.
5 Once fully de-sheeted position your vehicle in the tipping bay ensuring it is parked on flat, stable ground.
Do not move to the loading area until signaled by the machine operator/banksman that it is safe to do so.
6 When in position apply the hand-brake and exit the vehicle cab.
When you leave your cab ensure you are wearing the correct PPE (hard hat, high visibility clothing, safety boots and safety glasses).
7 Return to the vehicle cab and engage the PTO.
8 Open the tailgate using the external controls on the front of the trailer (always check behind before opening).
Never walk under a raised tailgate, if the hydraulics fail and you are stood underneath you will be seriously injured or more likely killed.
9 Eject the load using the controls on the control panel inside the cab. Once tipped, retract the blade fully.
Whilst tipping the load under no circumstances must you allow anyone to enter the back of the trailer or walk behind the trailer. Use the in-cab camera to monitor the tipping process. There is an emergency stop button on the control panel should you need to use it at any point during tipping.
10 When tipping is complete pull forward.
In the plant, pull forward enough to clear the sensors so that the pit door closes. If on landfill, pull forward so that you are clear of the waste tipped, allowing you to walk around the trailer.
11 Extend the prop at the rear of the vehicle and lower the door onto the prop (using the controls at the rear of the trailer).
You need to hands to operate the controls which close the back door in order to prevent you getting your hand trapped.
12 Brush off the rear of the vehicle. Never walk under an un-propped tailgate.
13 Lower the tailgate completely and move your vehicle to a safe place to sheet (using the external controls).
Ensure your vehicle is properly sheeted and your sheet is in a good condition before moving off.
14 If your sheeting mechanism does not work contact the office for advice.
Under no circumstances should you attempt to climb on your vehicle or trailer to attempt operate the sheeting system
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14 CURTAIN SIDER For more information please refer to TBT 75 – Curtain Sider Vehicle (H&S_0638_GA). 14.1 HAZARDS
• Climbing on and off the trailer
• Use of the moffett
• Bales falling from the vehicle during loading
• Load becoming unstable during transit 14.2 SPECIFIC SAFETY REQUIREMENTS Ion the job training will be completed with each driver prior to use of this vehicle. This training is designed to provide practical guidance on how to operate the equipment. If you have any doubts of concerns following this training please speak to your Manager and additional training can be arranged. Below is a reminder of some of the specific safety requirements that should be followed when operating the curtain sider vehicle:
• When exiting your cab ensure you are wearing the required PPE and that it is in good condition
• Ensure you are aware of the site rules for the site you are visiting
• Park in a safe place away from operating traffic with enough space to operate the moffett safely
• Ensure the area is free from pedestrians before starting work
• When loading bales ensure the back curtain remains closed, this acts as a buffer should any bailer topple during loading and prevents them falling off the other side
• Ensure all bales are securely strapped and curtain fastened before moving off
• Always use the steps and handrails provided when accessing the trailer
• Check steps are in good condition and are free from mud and debris before using
• When climbing on and off the vehicle ensure you maintain three points of contact at all times (refer to tool box talk 10 for more information)
• Reminder – the use of non-fixed ladders is not permitted by JWS staff
• Do not allow anyone not trained to do so to assist in operations or use the moffett
• Ensure moffett is securely fixed to rear of vehicle before moving off.
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15 LORRY MOUNTED LIFT TRUCK (MOFFETT) For more information please refer to TBT 73 – The Moffett (H&S_0561_JS). Under no circumstances must the Moffett be used by any staff that doesn’t not have the proper valid training and authorisation from JWS. 15.1 HAZARDS
• Mechanical Failure
• Entrapment of fingers, hands and limbs
• Impact with pedestrians, buildings and moving or stationary vehicles
• Failure of safety security features on the public highway while the vehicle is in transit
• Slips trips and falls.
• Fall from height
• Unstable loads in the truck
• Unstable loads on the Moffett forks.
15.2 SAFETY CONSIDERATIONS
• Use the seat belt. It will keep you secured in the seat in the unplanned event of a tip over.
• A parked forklift should have the forks flat on the floor with the controls set to neutral and with the parking brake set.
• A forklift is considered to be "unattended" if the operator is more than 25 feet away or if the forklift is out of the direct vision of the operator. Unattended forklifts should be parked with the power turned off.
• When operating the forklift on inclines, the load should always be on the uphill side of the incline. Drive forward going up the incline. Drive backward going down the incline.
• When traveling without a load on the forks, keep the forks approximately four to six inches off the floor.
• Never allow anyone to walk underneath a raised load.
• Stop at all blind corners to check for other traffic in the area. This includes other forklifts and pedestrians. Honk your horn and look before you proceed.
• If carrying a tall load that blocks your forward vision, drive in reverse and turn your head so you can see where you are going.
• If operating around other forklifts maintain a three-forklift length distance between forklifts and never attempt passing.
• Never drive a forklift up to the back of a person who is unaware that the forklift is behind them.
• Always ensure a thorough defect check is undertaken each day on the Moffett.
• Always ensure the machine is securely in place by undertaking a secondary safety check before driving onto the public highway with the machine on the back of a lorry.
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16 CONTAINER MANAGEMENT 16.1 SKIPS Nesting of containers should be avoided wherever possible however we are aware that it is necessary at times and can make a job easier.
• In the yard or at Connells, no more than 4 empty skips should be nested together.
• On the road, unless given specific authorisation, no more than two empty skips should be taken on a vehicle.
• under no circumstances should a full 12yard skip be stacked inside empty 12yard skip. 12yard skips when full are top heavy and when lifted easily tip out as per the incident outlined above.
• Never stack a full skip inside another full skip. If containers become jammed only appropriate lifting equipment (i.e. the forklift or the skip vehicle itself) should be used to free the skip. Manually trying to free stuck skips will only lead to injury. Reporting damaged skips will reduce the risk of nested skips becoming jammed; if available a pallet placed between the skips also reduces the risk of jammed skips. 16.2 ROLL-ON-OFF CONTAINERS As a container is lifted onto the vehicle loose waste may put pressure on the back door. There is a real danger that when later opening the door it springs open. The force may be enough to cause the locking mechanism to spring open. Many injuries have happened because people have not taken enough care whilst opening the container.
• It is important to check both the rear door and the locking mechanism before lifting a roll-on-off container.
• Be aware the nature of the waste, e.g. dusts, fumes, vapours etc.
• Do not attempt to lift an overloaded container.
• Be aware of people objects and vehicles near you and the container.
• Be aware that waste within the container may shift whilst in transport.
If manually sheeting a container of any kind, ensure it is at ground level before attempting to do so. 16.3 CHECKING SKIPS AND CONTAINER FOR DEFECTS For more information please refer to TBT 43 – Checking Skips and Containers for Defects (H&S_0360_GA). It is important that ALL skips and containers are checked thoroughly by the driver before they are delivered to a customer. Checking skips and containers for defects ensures the safety of our customers, our own employees and members of the public. When collecting a skip or container the driver must check the condition of it before they deliver it to the customer. Such checks should include but are not limited to:
• Lifting lugs • Restraints • Lifting hooks
• Locking Points • Door Locks • Ladders
• Tipping Bars • Floor • Doors
Below are a number of example defects to look out for when checking over the condition of your skip or container before it is sent to a customer:
Defective container doors
Flat and misshapen
locking points
Defective and unsecure tipping
bars
Bent, rusty or corroded Lugs
Broken ladders Rusty, cracked or bent lifting hooks
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If you believe that the skip or container you are collecting is defected you must follow the below Safe System of Work:
• Report the defect immediately to the Traffic Office.
• If the skip or container has a number inform the Traffic Office of the number and you will receive instruction as to where to leave the skip. If the skip or container does not have a number you must report to the Traffic Office which skip or container it is that you are defecting so it can be given a number.
• The defected skip or container will be taken out of action, checked by a competent member of staff and repaired in house by our maintenance team.
• Any defected skips or containers will be placed in the fitter’s area for repair. Under no circumstances should any skip or container be taken from the fitter’s area without authorisation from the fitter or a manager.
• Under no circumstances must you deliver the defected skip or container to a customer.
• If you have been instructed by the Traffic Office or welder that a skip in the fitters area has been repaired and can be used you must still undertake your own defect check on the skip prior to delivering to a customer’s premises.
• Do not leave a defect skip or container at Connell’s yard unless instructed to by the Traffic Manager. If you identify a defect, return the skip or container to the JWS site and report it to the Traffic Office so that it can be repaired.
In addition to checking for defects you must also check the presentation of each skip or container. A skip or container that is not in a presentable condition should not be delivered to a customer; instead it must be reported to the Traffic Office following the same procedures as a defect skip or container. When looking at the general presentation of a skip or container, consider the following things:
• Is the skip painted in JWS colours and does it contain the JWS name and phone number?
• Is the skip coated in cement, spilt paint or other substances?
• Does the skip contain any graffiti?
• Does the skip look tidy and represent JWS to a high standard required?
• Can the skip be identified as belonging to JWS skip when placed on a customer’s site? When collecting a skip or container check the interior to ensure it free from waste from previous jobs. Where there is waste remaining in the skip you must ensure you tip this at JWS before delivering it to a customer. Under no circumstances should you deliver a skip to a customer which already containers waste, even if only a small amount. Compactors Drivers should always check compactors for defects. Checking for defects such as:
• Misaligned or defected runners which may cause the compactor to unload or load on an angle affecting its stability.
• Defected hinges and joints.
• Defected ratchet.
• Abnormally large gaps between the compactor body and doors. Defects should be checked for both on the customer’s site and at JWS when undertaking an exchange. If you are in doubt about the condition of the compactor and you are unsure whether to report the damage on a defect sheet inform the weighbridge so the skip or container can be inspected by a competent member of the traffic office.
• Do not attempt to load a compactor if it is defected as this may lead to serious injury and damage to a customer’s property.
• Do not handle cables that look damaged, as there may be a risk of electrocution. Contact the traffic office for assistance if you need to remove and handle damaged cables to collect the container.
• Always ensure the compactor leads are unplugged before you start the loading process!
• When unplugging a compactor always ensure that any trailing leads and cables are tidied neatly away and are not caught in the compactor to prevent incidents and damage.
16.4 HOOK SKIP PROCEDURE For more information please refer to TBT 74 – Hook Skip Procedures (H&S_0557_JS). All hook skips are required to be externally tested every 6 months in line with The Lifting Operations and Lifting Equipment Regulations 1998 (LOLER). Under no circumstances must a Hook Skip be taken to a Customers Premises without a valid LOLER Certificate. Each Hook skip is painted a different colour on the corner. The colour of the Hook Skip will tell you if it holds a valid LOLER Certificate.
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BLUE – Valid between the months of February to July ORANGE - Valid between the months of August to January When you are allocated a Hook Skip job the Traffic Department will let you know which hook Skip number you are authorised to deliver. Before delivering the hook skip the bin must be visually inspected. The Traffic Department will give you a LOLER certificate that corresponds with the Hook Skip which must be handed to the Customer upon delivery.
• Never deliver a hook skip without a hook skip certificate
• Never take a hook skip that is painted outside of the valid LOLER test period.
• If you think the Hook Skip is defected inform the Traffic Office immediately – DO NOT DELIVER IT TO THE CUSTOMER
16.5 EXTERNAL CONTAINER STORAGE AREA
As you should be aware, JWS use an external piece of land for storage of empty skips, roll on/off containers and wheelie bins. This storage area is located on land next to the Connell Brothers site on Orchard Street in Salford. This site is not manned by JWS staff and therefore it is important that each and every Driver takes responsibility for managing the site properly to ensure it is useable for all. We have put together this Tool Box Talk to ensure that each Driver is aware of the system in place at the storage area. We ask that you follow the guidelines given below to ensure the site remains safe and efficient for you and your colleagues to use at all times. When you arrive on site you will require a code to proceed through the barriers. If you are unsure of the code please contact the Traffic Office for assistance. The above map indicates where each different type of container should be stored on site. Please ensure you adhere to this and drop containers in the correct location. Failure to do so will mean that the next person on site has difficulty accessing the container they require. If everyone drops containers in the wrong location the site will quickly become chaos making life difficult for each Driver attending site.
Additional Safety Precautions • Always wear full PPE when out of your vehicle. On this site, as with all JWS customer sites, JWS
employees are required to wear a hard hat, high visibility top, safety boots and protective gloves when operating outside of their cab.
• Be aware of other vehicles operating in the area. If another Driver is collecting or dropping a skip give them time to complete this before proceeding in to the area.
• Be aware of pedestrians, there may be JWS staff members out of their vehicle if loading/unloading wheelie bins, carrying out stock takes etc.
• Watch your footing when climbing out of your vehicle cab and walking around the site. The ground surface is uneven in places and may lead to a slip, trip or fall if you are not vigilant.
• Always use three points of contact when climbing in and out of your vehicle.
• When you leave site, if there is no-body else on site, pull the gate closed behind you.
• Ensure you carry out a defect check, to check the condition and the presentation of each skip or container before delivering it to a customer’s site.
• Do not deliver a skip or container that is defective in any way, inform the Traffic Office for further instruction.
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17 DRIVER TRAINING As a JWS Driver you will be subject to ongoing training provided by JWS. Continual training through Tool Box Talks, Safety Alerts, Site Sensitive training, On the Job training and Driver CPC training amongst others, ensures that all drivers perform to the highest and safest standards. 17.1 CPC TRAINING All drivers by law must undertake at least 35 hours of CPC training every five years to ensure a valid Driver CPC card is current. Drivers are not allowed to drive HGV vehicles or any other heavy goods vehicles on the road without a valid Driver CPC Card. JWS is an approved CPC Training centre and provides all drivers with the CPC training needed to continue to stay within the law. Courses are created to provide JWS Drivers with the most up to date and current safety information ensure driver competence. Drivers will be allocated onto a training course and given notification of the time and date they can attend the training course. Drivers that do not turn up for courses will be expected to make their own alternative arrangements if they wish to continue with their driving duties at JWS. 17.2 ON THE JOB TRAINING All drivers will be subject to on the job training, relevant to the vehicle they will be operating, before they are authorised to commence duties independently. On the job training will take place with an experienced driver or the Driver Foreman who will complete an ‘On the Job’ training form through job observation and assessment over required training period. Where the assessor highlights any areas of concern, further training will be arranged. If serious incompetence’s are identified on a reoccurring basis JWS may make the decision to release any driver from employment. Never start duties operating a new type of vehicle independently without first undertaking on the job training. 17.3 SENSITIVE SITE TRAINING JWS Service a number of sites that require a higher level of consideration due to the nature of the job being undertaken. These considerations may be safety considerations or specific service requirements. Only drivers that have undertaken sensitive site training with the Driver Foreman are authorised to service sites such as:
• Heinz
• MEL Chemicals
• The Brewary
• The Trafford Centre
• Any static or portable Compactor Jobs
• Saica
• The Printworks
• Tesco – Widnes
• Manchester Airport The Driver Foreman will undertake and complete a ‘Sensitive Site’ training form through assessments and observations to ensure a driver’s diligence whilst working at any of these sites. Specific job requirements will be outlined in the detail by the Driver Foreman. If you have any concerns or issues regarding any of the above sites you must inform the Traffic Manager or Driver Foreman immediately. If you.are asked to service a site listed above and you have not completed the required site sensitive training please inform the Traffic Office immediately. 17.4 TOOL BOX TALKS Tool Bo talk sessions will be held on a monthly basis. Each month the trainer will run through a relevant Tool Bo Talk and allow drivers the opportunity to feedback on the subject and raise and concerns or suggestions for improvement in our procedures. Following the session, you will be asked to complete a questionnaire to show your understanding of the subject. Anyone failing to answer the questions correctly will be asked to undertake additional training to improve your understanding.
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17.5 E LEARNING JWS drivers are now completing e learning training sessions. As a minimum you will be required to complete one course a year however we will hopefully be able to introduce more than this. The training is provided by FORS (Fleet Operator Recognition Scheme), and will be delivered alongside our internal training and we will look to utilise course that are not covered in detail by our of programme, such as cycle safety. 17.6 TRAINING AND DEVELOPMENT POLICY Training and Development Policy (QM_0295_GA_V7). This policy aims to outline JWS Waste and Recycling Services Limited (JWS) overall approach to learning and development. Staff at JWS carry out a range of jobs using diverse and complex skills and experience. JWS recognise and value these skills and are committed to ensuring that all members of staff are in possession of the knowledge and experience necessary to perform their jobs to a safe and satisfactory standard and to develop them to meet the future requirements of the organisation. JWS are also committed to supporting all staff members to achieve their potential and therefore, aims to encourage personal development for every individual. We seek to cultivate a learning organisation which will foster ongoing learning and development through both training and experience. Staff at all levels will be equipped with the skills, knowledge and experience necessary to enable them to contribute to:
• The achievement of the strategic aims of the organisation.
• Their own continuous development towards career goals and in the interests of the future of JWS. An internal training programme in the form of Tool Box Talks is offered on a regular basis to deal with organisational needs. These needs are identified through performance appraisals, risk assessments, learning needs analysis, changes in procedures and one off incidents and activities. Training is provided by a competent and knowledgeable staff member in house. Some training is mandatory for all staff such as the JWS induction programme, some is job specific whilst other learning opportunities are offered based on individual needs. Scope of the Policy This Training and Development Policy aims to outline JWS’ overall approach to learning and development. The policy applies to all JWS staff and agency workers. Responsibilities Senior Management Responsibilities JWS believe that the role of the manager is critical in encouraging and developing staff to become more qualified and competent to carry out their present or likely future responsibilities. Accordingly training and development decisions will be made essentially on the grounds of the perceived needs of staff relative to their current or future role at JWS to provide the opportunity for career development. Managers and Supervisors Responsibilities
• Identify learning needs with their staff through the performance and appraisal process.
• Recommend requests for training and other learning and development opportunities before they are sent to the Human Resources for budgetary approval and enrolment.
Employee Responsibilities While mangers are responsible for guiding and the development of their staff and ensuring they have the skills and knowledge required to perform their jobs, each individual is expected and encouraged to take an active role in managing their own learning and development. Types of Training and Developing It is understood that not all learning objectives can be met by attendance of courses therefore other options will also be supported by JWS including though not exclusively:
• On the job training
• Tool Box Talks
• MBR Meetings
• Shadowing individual staff members
• Visiting other work sites
• Mentoring and coaching
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• Internal refresher training
• Literature and file review
• Attendance at conferences
• Job redesign and multi-skilling
• Action learning
• External course attendance General Provisions In order to ensure the highest possible level of performance, JWS aim to encourage the pursuit of continuous personal and professional development for all staff as follows:
• Staff development will form key elements in departmental management plans and budgetary provisions.
• If an employee who has received training funded by JWS leaves within 12 months of receiving training certification, the cost incurred by JWS will be deducted from the employee’s remuneration.
• Managers will be aware of their responsibilities to identify the development needs of their staff, to evaluate learning, and of their role as coaches and developers of the staff they manage.
• Individuals will be encouraged to become committed to their own learning and personal development, seeking opportunities to increase their skills and knowledge.
• The development of skills and knowledge will be promoted across the organisation.
• Priorities for training will be determined by organisational priorities and resources within the appropriate budget.
• Training needs will be identified according to the corporate, functional and developmental skills required to achieve planned objectives.
• Training needs will be met by the most appropriate method, using internal and external providers, and making the most effective use of resources.
• All new staff will receive induction and other mandatory training.
• All staff will receive basic Health and Safety Training, with more specialised training where relevant to a particular post.
• Where appropriate, staff will be supported in gaining professional or accredited qualifications if this assists in the attainment of the organisational goals.
Equal Opportunities JWS is committed to full equality of opportunity, both in terms of access to training and development of individual potential. Decisions about training and development will be made without regard to race, gender, disability, age, marital status, sexual orientation and religion and irrespective of working patterns. Resources JWS aims to provide training and learning opportunities in the timeliest and cost-effective manner. Most training will therefore be provided within the operating base or as close as possible. There may be occasions, however, where staff will be required to travel to take part in a training course. Normal travel reimbursement will apply in these circumstances. Review The Training and Development Policy will be reviewed annually by the Managing Director or earlier if required.
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18 SITE USER INSTRUCTIONS 18.1 JWS SITE USER INSTRUCTIONS Site User Instructions – Employees H&S_0088_GA_V5 1. INTRODUCTION
1.1. These instructions apply to ALL DRIVERS delivering or removing waste or containers from site. 1.2. Whilst on site all operations are under the strict control of the Site Manager and his staff. All reasonable
requests must be followed.
2. ARRIVAL AT SITE 2.1. A speed limit of 5 mph applies. 2.2. All vehicles must stop at the weighbridge. 2.3. Everywhere beyond the weighbridge is a PPE controlled area, drivers shall ONLY exit their vehicle if they are
wearing a HARD HAT, HIGH VISIBILITY VEST and SAFETY BOOTS. 2.4. Safety glasses and ear protection must be worn in designated areas, indicated by signage. 2.5. Drivers shall ONLY proceed to the place indicated by the weighbridge operator. 2.6. Only JWS personnel are allowed in vehicle and plant cabs all other passengers or animals are prohibited at all
times. 2.7. The removal of sheets must be undertaken in areas dedicated and assigned for such. Where automatic de-
sheeting is not fitted or working, roll-on-off containers and skips must be set down on the ground prior to sheets being removed.
2.8. Vehicle drivers must give way to pedestrians. 2.9. Pedestrians must follow the pedestrian walkways at all times.
3. DISPOSAL IN THE TRANSFER BUILDING
3.1. Only one vehicle is permitted to discharge at any time. 3.2. Vehicles are not permitted to enter the shed until the banksman has given the signal to proceed. 3.3. Discharge is supervised by the banksman; all drivers must follow the instructions of the banksman. 3.4. Container doors must be secured open prior to tipping, then closed and re-secured immediately after the load is
discharged. 3.5. All drivers and other third party users must wear safety glasses throughout tipping operations when outside their
vehicle cab. 3.6. Care must be taken when releasing jammed loads. 3.7. When in the tipping area keep a constant lookout for other vehicles and plant movements within the area. 3.8. All vehicles should have operating reversing bleepers. 3.9. Clean all residues from the vehicles tailgate and clear any obstructions in the wheels, before leaving the
disposal area. 3.10. Climbing on vehicles to sheet/de-sheet or trim loads is strictly forbidden. 3.11. Totting of any item from the waste is strictly forbidden and will be considered as theft. 3.12. Smoking on site or in vehicle/plant cabs is strictly prohibited. 3.13. Children and dogs are not allowed onto the site.
4. LEAVING SITE
4.1. All vehicles, requested to tare in and out, must stop at the weighbridge and report to the weighbridge operator. 4.2. Extreme care must be taken when emerging onto the highway from site, be aware of pedestrians crossing the
site entrance and on-coming vehicles. 4.3. Vehicles leaving must give way to vehicles entering the site.
5. SAFETY EQUIPMENT
5.1. The following PPE must be worn on site: ▪ High visibility vest ▪ Hard hat (not bump caps) ▪ Safety footwear ▪ Safety glasses in designated areas ▪ Ear protection in designated areas ▪ Gloves as necessary
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18.2 MEL CHEMICALS To drop off empty waste containers and to pick up full waste containers using safe working systems and procedures. Safety Rules
• All drivers shall gain permission to enter site from the Works Shift Manager. This should be done at the weighbridge via the duty security officer. The security officer shall ensure that the vehicle is below the height restriction indicator.
• Drivers shall strictly observe site traffic rules, in particular the 10 mph speed limit, stop signs, parking restrictions, non-use of mobile phones and shall abide by their driver's handbook guidance, a copy of which should be retained in the cab. The WSM is authorised to refuse access or to enforce the removal of the driver and vehicle from the site if any site traffic rules are broken.
• Before any drop off or pick up the driver shall make contact with the relevant plant personnel, these are: o Effluent cake skips - Effluent Plant operator (WSM if Effluent plant is not manned). o Compactor - Works Shift Manager (WSM) o Open top skips - Materials Team Leader or WSM o Other wastes - Originating contact
• Loads shall not be picked up or empty skips dropped off without this contact having been made and authority given.
• Relevant MEL personnel shall ensure that no hazards exist that may affect the pick up or drop off of any waste container or present a hazard to the driver of the vehicle.
• Positioning or load balancing of effluent cake skips shall be done in co-ordination with the driver and the effluent plant operator or WSM. Under no circumstances shall a driver deposit effluent cake in the yard without permission from the operator or WSM.
• Effluent plant skips shall be hosed down at the effluent plant by the driver before leaving the effluent plant.
• Spillages from any container must be reported immediately to the WSM. The driver must not leave the vicinity of the spill until permitted to by the WSM.
• All incidents involving injury or damage to property must be reported immediately to the WSM. The driver must not leave the vicinity of the incident until permitted by the WSM.
• All loads shall comply with weight and safe containment requirements before being allowed to leave site. The security officer operating the weighbridge shall inform the WSM of any overweight or unsafe load and shall prevent the load from leaving site until the WSM has given permission to do so.
Site Entry Requirements
• Only authorised vehicles are allowed on the MEL Chemicals site.
• To gain entry to the site you must stop at the gatehouse and gain permission from the Security Officer to enter site. You will only be allowed to enter site on presentation of or collection of the necessary documentation.
• You must wait with your vehicle until permitted forward by the Security Officer.
• If you have invited visitors or contractors to site you must provide guidance on parking in tune with Section 2 of these rules.
• If you are being met by a site contact you may not enter site until your site contact collects you. Road Safety The MEL Chemicals site exists alongside a second group business and shares roadways with that business. These rules apply to all roads on site. You must expect to encounter pedestrians, cyclists, other vehicles and industrial vehicles at any point on the site.
• The speed limit on site is 10 mph.
• Obey all road traffic signs and markings.
• Only park in the authorised car park or where your site contact allows.
• Do not stop or park in hatched areas or where double yellow lines exist.
• Do not obstruct junctions, entry to plants, emergency equipment or off-loading points.
• Reversing should be avoided but where unavoidable should only be done with the use of a banksman or where your vehicle is fitted with an audible alarm AND you can see clearly behind.
• Cyclists must obey the speed limit.
• Use of mobile phones whilst driving or cycling on site is forbidden. Loading/Unloading You will be directed to your loading, unloading or waiting point by the Security Officer.
• Do not start any loading or unloading procedures until you have been met by your site contact.
• Loading ramps must be inspected by the site contact before being attached to any vehicle
• Loading ramps must not be attached unless and until the site contact is present and must not be attached by the driver
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• Only load or unload in the area designated by your site contact.
• Do not leave your vehicle unattended.
• If you exit your vehicle at any point on the chemical plant you are expressly required to wear; a hard hat, overalls, safety boots or shoes, safety glasses or goggles and high vis vest.
• If you are loading or unloading a hazardous material you are required to wear additional protection comprising full acid suit, full face visor and wellingtons.
• Site drains must not be used for any reason.
• Spillages must be reported immediately to the relevant site contact and mitigating actions taken without putting yourself in any danger.
Vehicle Safety
• You will not be allowed to enter site if your vehicle is not roadworthy or has any visible signs of leaks or damage to safety equipment such as lights, windscreen etc.
• All vehicles entering or being used on site must have been subjected to the required daily checks relevant to the vehicle and its use, including bicycles.
• Smoking in your vehicle whilst on site is forbidden.
• You must report any leaks, damage caused or other faults that may affect MEL Chemicals immediately on discovery.
Driver Safety
• Drivers of vehicles must have the relevant national or international licence to drive the vehicle.
• All internal vehicles’ drivers must possess a valid internal licence or evidence of competence.
• You must not drive on site if you are outside of your permitted driving hours.
• Smoking on site is forbidden except in designated areas.
• Drivers must not climb on to their vehicles unless a safe means of entry and adequate fall protection equipment is available and used.
Pedestrians
• Must keep to the pavements or marked pedestrian lanes. Where either are not present pedestrians must keep to the left of the roadway as close as possible to buildings, borders, or walls.
• Stop and check before crossing roads.
• Do not enter zones barriered off around vehicles.
• Do not walk around reversing vehicles and always stay in sight of the driver.
• Wear a high viz vest at all times.
• Use of ipods or similar devices is forbidden whilst walking on site. Emergency Procedures If you are involved in an accident, incident or a near miss you must report immediately to a site contact.
Using an internal phone – Number 1111 internal or 0161 911 1111 via mobile Tell your site contact.
Tell any other MEL Chemicals employee.
• Do not start any activity until you have been shown where the emergency equipment is located.
• If the site siren sounds you may be taken to a place of safety by an MEL Chemicals employee.
• If a fire alarm sounds you must move to a place of safety until an MEL Chemicals employee meets you and directs you further.
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18.3 MANCHESTER AIRPORT (MAG) Manchester Airport Airside Area is a restricted zone and unescorted access is only with Security I.D. Card issued by Airport Security after a Criminal Record Check & Safety Induction. Always wear your ID pass where it can be seen on outer clothing at chest or shoulder height at all times. Never leave your vehicles unattended anywhere except official Car Parks Unattended Vehicles may be ticketed, clamped, towed or destroyed. Never leave your tools or materials or equipment unattended anywhere unless locked in a secure store area. Tools unattended may be stolen and can be used as weapons. Note also that tools are NOT permitted through passenger Security points. Tools MUST be taken airside through Service Yard Security points only. You are not permitted to take photographs of Airport facilities unless authorised. Usage of photos could be malicious. You can photograph small building / plant elements only for recognition purposes etc. Only drivers who hold a valid Manchester Airport security pass and have completed the relevant vetting procedures are allowed to undertake duties at the Manchester Airport Site under the MITIE contract. Whilst working at the Manchester Airport site you have the following security responsibilities:
• To only enter the Critical Part (CP) for a legitimate operational reason only
• To comply willingly when asked to submit to a security search
• To display security ID passes at all times whilst within the CP
• To be aware of the different zones within the CP and only access those zones displayed on the security ID pass
• To challenge anyone not displaying a pass whilst within the CP
• To report anything suspicious at all to Greater Manchester Police (extension 5555)
• To control tools and equipment securely whilst working within the CP
• To be aware of CP/Segregation boundaries – any construction work which may result in causing a breach in the CP boundary must be approved by the Airport Security Manager and Security staff must be in attendance at the time of the work
• To ensure correct procedures are followed should any tools be lost or stolen within the CP i.e. notify Security immediately.
• To be aware of escort/visitor responsibilities – see below If any person within the Critical Part abuses their security ID pass or is responsible for causing a security breach, their security ID pass will be suspended pending formal investigation by The Manchester Airport Group. Escort – Visitor Responsibilities
• One full pass holder may escort up to three temporary pass holders employed at the Airport, at any one time.
• One full pass holder may escort up to six temporary pass holders who are visiting the Airport, at any one time
When you sign to accept responsibility for a visitor to Manchester Airport, you must sign a declaration to confirm you accept responsibility for:
• Ensuring that your visitor is escorted at all times within the Restricted Zone
• Advising your visitor, they may only take essential items into the Restricted Zone, any other bags/items should be stored securely by the escort.
• Ensuring that your visitor is only escorted to those parts of the Restricted Zone that are either commercially or operationally necessary
• Ensuring that when your visitor has completed his/her visit that the pass is returned to the Security Pass Office. Remember that all pass transactions are traceable.
• Ensuring that if the pass is not returned within the set time period, you contact the Pass Office or Security Control Room
• The visitor is your personal responsibility at all times until the pass is returned.
Penalties will be incurred by both you and your employer should any of the above regulations not be adhered to, including the possibility of prosecution.
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For further information, please ring one of the following numbers: Pass Office (0161 489) 3545 Personal Protective Equipment (PPE) You should have all necessary PPE for the task you are carrying out, this may include:
• Hi-visibility jacket or vest
• Safety boots
• Hard hats
• Goggles & gloves for such activities
• Ear defenders typically near ‘live’ aircraft and baggage system. Note that metallic safety boots may not be permitted through Airport Security points. Fire Within all Terminal buildings Fire Alarm Sirens are activated by various fire detectors or break glass call points. The Siren sounds intermittent for a fire call in an ADJACENT fire compartment (where no immediate evacuation is required). A Constant siren indicates a fire in the same compartment (when you must evacuate IMMEDIATELY). For ALL emergencies dial 2222 from any Airport exchange phone. Report ALL incidents to the Airport Managers, including:
• Minor accidents (whether injured or not)
• Major (reportable) accidents
• Dangerous Occurrences or Near Misses
• Any damage to airport buildings, plant or systems
• Any Aircraft damage or interference
Dangerous occurrences could be an accident next time, so report them when they can be investigated to improve safety. Damage to buildings / plant may not appear serious but latent defects could render a building or plant non-functional or dangerous later.
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18.4 TRAFFORD CENTRE CONTRACTOR HANDBOOK Definitions Within this “Contractors” Handbook the following definitions shall apply. “The Contractor” means any Contractor working at intu Trafford Centre “Sub-Contractor” means any Sub-Contractor employed by a Contractor who is working at
intu Trafford Centre
Health and Safety Policy Statement Intu Trafford Centre is part of intu Properties PLC. Though its senior management board, is committed to providing a safe and healthy working environment for all employees via good communication and the provision of quality information. In accordance with the Health and Safety at Work etc Act 1974, the Regulatory Reform (Fire Safety) Order 2005 and all associated legislation and other requirements, intu Properties PLC will also take all responsible measures to secure the health and safety of contractors, nominated service partners, occupiers, visitors to our premises and members of the public who may be materially affected by our business activities on our premises. The Chief Operating Officer has specific delegated responsibility for the implementation of this policy and members of intu Properties PLC Health and Safety Executive Committee recognise their collective and individual roles in providing health and safety leadership to the organisation and have agreed and committed to this statement. Each manager has a legal duty, so far as is reasonably practicable, to ensure the health, safety and welfare of their direct reports. It will also be the responsibility of each management structure to ensure measures are in place to adhere to this policy and the Health and safety Management System. For each area of the organisation, intu Properties PLC will ensure that the health and safety impacts and responsibilities are risk assessed, that suitable health, safety and welfare systems are developed and implemented, and that resources are made available for effective health and safety management. The occupational health and well-being of all employees will be maintained. Intu Properties PLC operates a health and safety management system and is committed to continuous improvement in its performance within the wider remit of risk management and corporate governance. Intu Properties PLC provides an annual health, safety and welfare action plan that includes specific objectives to be achieved to promote this continuous improvement and this will form part of all future delivery plans. There is also a legal obligation placed on each employee to acknowledge their own individual duties and responsibilities to take reasonable care, and to prevent injuries to themselves, other employees and members of the public. This will be achieved by complying with the arrangements set by the Health and Safety Executive Committee for health and safety, by working safely at all times, and by correctly using any appropriate safety system or personal protective equipment where necessary. A safety working environment is only achievable if all workers and management give health and safety its due consideration and importance. This policy is ultimately dependant on co-operation and commitment by all to achieve and maintain the highest possible standards that all will reduce the impact of workplace accidents and ill-health.
Gordon McKinnon Regional Centre Director
Intu Properties plc Aug 2012
Contractors Obligations The Contractor shall comply with the requirements of Legislation, Statutory Regulations, Codes of Practice, Guidance Notes and intu Trafford Centre Limited “Contractors” Handbook and Permit to Work system. The Contractor shall agree safe working procedures with intu Trafford Centre before proceeding with any works and shall comply with any Permits, special safety rules, notices or procedures implemented by intu Trafford Centre Limited, including any verbal instructions. The Contractor shall provide a Method Statement and Risk Assessment relating to the specific work activity before a stage 2 Permit to Work is issued.
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The Contractor is responsible to ensure that any work undertaken by him or his Sub-Contractor will not create a hazard or risk to the health and safety of his employees or others. This responsibility includes the provision of sufficient supervision, information, instruction and training for employees. Where work activities require employees, plant or equipment to have a certificate approved copies of the certificate must be kept readily available for inspection. The Contractor shall ensure that work areas are safe before allowing their employees to commence work. This includes safe access and egress, provision of suitable access equipment, scaffolding, plant and equipment. The Contractor shall put in place adequate arrangements to separate the work activity from the public when work activities impact upon the general public using the centre. All barrier systems used must be child proof. Tape or cones do not provide adequate protection. Fire The Contractor shall meet the requirements of Statutory Fire Regulations and comply with intu Trafford Centre’s procedures on fire safety. The Contractor shall ensure that his employee’s are familiar with intu Trafford Centre evacuation procedures and fire exits local to the works. The Contractor must ensure provision of sufficient numbers of fire extinguishers for the works being undertaken, in particular when a Hot Work Permit is issued. Contractors Fire Evacuation Procedure On finding a Fire the contractor must: 1. Raise the alarm by breaking the nearest break glass point. 2. Contact intu Trafford Centre Security Control Room on 0161 749 1664 using a mobile phone, or dial 1664
on an internal telephone available in plant rooms and service corridors. 3. Fight the fire with available fire extinguishers if it is safe to do so. 4. Leave the building using the marked escape route. 5. Return to Building Services Office. Fire Evacuation On hearing a Fire Alarm Activation message all personnel must: 1. Leave the area by the marked escape route. 2. Liaise and co-operate fully with The Trafford Centre Security staff. 3. Not stop to collect personal belongings. 4. Not use lifts. 5. Not re-enter the building until instructed that it is safe to do so. Incident Evacuation On hearing an Incident Evacuation message all personnel must: 1. Leave the building via the nearest escape routes and as directed by Security staff. 2. Not return to any vehicle or the Building Services Office. The Contractor must ensure that doors leading to the rear service corridor remain closed during work activities. These doors must not be wedged or held in the open position. Suitable and sufficient means of escape should be maintained at the front of the unit which exit onto the mall No items should be stored in the escape corridors outside the rear of the units. First Aid First Aid points are provided and maintained by intu Trafford Centre and are available to “The Contractor” at all times. All First Aid incidents or use of the First Aid kits must be reported to the Security Control Room. Accidents All accidents, near misses, injuries, cases of notifiable disease and dangerous occurrences must be reported to intu Trafford Centre control room.
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In circumstances when injuries, cases of disease or dangerous occurrence are notifiable the form F2508 must be completed and sent to the Incident centre. A copy of the notification (F2508) must be provided to intu Trafford Centre. The Contractor shall investigate all accidents, injuries and identify changes to the work process in order to prevent future occurrences. Public Safety The safety of the public is of critical importance within intu Trafford Centre. The Contractor shall not put the public at risk at any time during the works and shall include within the method statements and Risk Assessments relevant to the work specific reference to the control measures to protect public safety. When the works are carried out in Public Areas The Contractor shall fully separate the works from the public using suitable barrier fencing. This must be 1m or 2m high Herras fencing fully fixed and child proof. Permits All Contractors must obtain an Access Permit and a Permit to Work when required, before commencing any works at intu Trafford Centre. This is for work in all areas including Landlords areas and Shop Units. Permits are obtainable from the Permit Office located in the Building Services Department adjacent to the Regent car park and Bus Station. Contractors are required to provide a Method Statement, Risk Assessment and evidence of insurance relating to the specific works prior to the issue of a Permit to work. Intu Trafford Centre operates a 2 stage Permit system. Stage 1 – WP01 – Access Permit Issued to The Contractor for low hazard work only. Establishes the location, duration, description of the works and also confirms that identified high risk works are not being carried out. This Permit is issued to identify safety requirements only; it does not infer permission to commence any works. Stage 2 – WP02 to WP12 - Permit to Work Issued to The Contractor when the work contains any of the following identified high risk activities:
• WP02 - Use of Cranes
• WP03 - Working at Height
• WP04 - Confined Space Working
• WP05 - Hot Works
• WP06 - Excavations
• WP07 - Work on Life Safety Systems
• WP08 - Work on Roads or Foot Paths
• WP09 - Work on LV Electrical
• WP10 - Work on HV Electrical
• WP11 - Events
• WP12 - CDM Works The conditions of the works and any special safety requirements are on the reverse of the Permit and must be followed at all times. Access and Working Hours Works within Public Areas i.e. Malls, Car Parks or Shop Fronts. The Contractor shall make arrangements for the work to be completed outside Centre trading hours. Special arrangements can be made in an emergency to carry out works during trading hours. Centre Trading Hours (may vary seasonally): Monday – Friday 10.00am to 10.00pm Saturday 10.00am to 8.00pm Sunday 12.00am to 6.00pm
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Opening hours in certain areas of the Centre, particularly The Orient and Great Hall food courts and cinemas may vary from these times and working hours will be more restricted. Planned work is normally restricted to the period between 1 hour after trading and 1 hour before opening the following day. Work in Non-Public Areas i.e. service yards and service corridors, or shop storerooms. Work may be carried out at any time and shall only be restricted in trading hours when a fire escape may be blocked by the work. In this case special arrangements should be made. The service yards are subject to heavy use by both vehicles and pedestrians. Drivers must be vigilant at all times and observe the Trafford Centre site rules. Noise, Nuisance and Vibration The Contractor shall not interfere with the quiet enjoyment of any other Tenants at any time, especially during trading hours. This shall include noise, dust or fumes that may create a hazard or nuisance for other Tenants. In all cases where interference is likely, special arrangements shall be made with intu Trafford Centre. When noise being generated is likely to exceed the requirements of the Noise at Work Regulations then a noise assessment must be carried out and a copy provided to intu Trafford Centre. When vibrating equipment is being used and may cause a hazard to health then a vibration assessment is required. Property Damage The Contractor must notify intu Trafford Centre of any property damage howsoever caused. Intu Trafford Centre will claim against The Contractor’s Insurance for any damage caused. Security The Contractor shall maintain the security of the building at all times. Access to intu Trafford Centre is provided via access cards. These will be issued along with the Permit when access is required. Contractors shall wear clearly identifiable High Visibility jackets at all times within the work area. All contractors must remove High Visibility jackets when entering the mall during trading hours. Contractor’s vehicles may be stopped and searched from time to time when leaving intu Trafford Centre. Parking The Contractor shall park any vehicles on the appropriate Car Park, or as directed. The Contractor should only use Service Yards for delivering goods or dropping off tools and equipment in relation to the work. A time limit of 20 minutes is imposed for all vehicles in service yards. Thereafter vehicles must be removed to authorised car parks. Contractors vehicles not parked in the designated car park or those parked in designated disabled or parent and child bays may be clamped and towed away. All costs incurred in the recovery of the vehicle will be the responsibility of the vehicle owner or driver. A recovery fee, normally £200 will be made in all cases. Smoking Intu Trafford Centre operates a strict “No Smoking” Policy throughout the Centre. Smoking is only permitted in designated smoking shelters. Any person found disregarding the rules on smoking will be removed from intu Trafford Centre site and may not be allowed to return Housekeeping The Contractor shall carry out their works in a clean and tidy manner so as to ensure that a safe environment is maintained at all times. Materials may not be stored in any area that blocks an access or fire escape.
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Unless otherwise agreed with the Tenant Shop fitting Co-ordinator materials for shop fitting must be stored within the respective unit and not in service yards or corridors. Waste Contractors are not permitted to bring waste skips or containers onto the intu Trafford Centre site. Contractors must use intu Trafford Centre nominated skip provider for the removal of contractor’s waste or demolition materials. Skips must be located in the agreed skip locations. A skip bay will be confirmed at the Shop fit Pre-start Meeting prior to commencing on site. Intu Trafford Centre will require a copy of site waste management plan as per CDM 2007 regulations. Trafford Centre does not accept delivery of hazardous waste or hazardous waste containers under any circumstances. Containers with hazardous waste labels affixed (including asbestos) must not be delivered on to site. Welfare All public toilets within intu Trafford Centre are available for use by contractors. They should be left in a clean and tidy manner. Contractors working within a shop unit should provide appropriate welfare facilities within the shop unit. Radios The use of portable radios, within intu Trafford Centre, is prohibited. The use of two-way radios for communication on site is strictly controlled. The use of particular frequencies may be limited so as not to cause interference with those used by intu Trafford Centre for security or other purposes. Electricity The Contractor must obtain a Permit to Work before working on any Electrical Systems or Equipment. Special arrangements are required to work on the electrical supplies to life safety equipment. Work on live electrical systems is not permitted at any time. Only test equipment that complies with the Electricity at Work Regulations 1989 shall be used and electrical equipment must be regularly inspected and tested when necessary and records maintained. Portable electrical equipment must operate at a maximum voltage of 110v. Where electrical equipment requires operating voltages above 110v, then prior approval should be obtained from intu Trafford Centre. Both 110v and 240v supplies are available around intu Trafford Centre. Three phase supplies may be available in certain locations; contractors should make prior arrangements for this type of supply. A copy of Electrical Test Certificates must be provided to intu Trafford Centre. HV Electrical Systems are controlled by a Permit to Work arrangement and work shall only be carried out by an Authorised Engineer or approved person appointed by intu Trafford Centre. Personal Protective Equipment (PPE) The Contractor shall identify in the Risk Assessment for the work activity when personal protective equipment is required. The Contractor shall provide and enforce the use of the required PPE to be worn by his employees. Intu Trafford Centre requires that the minimum PPE required on site shall include Protective footwear and high visibility jackets or vests. High visibility jackets shall have the main contractors name clearly marked. Hard hats shall be worn by all personnel when ANY high-level work is being carried out on the site Any Personal Protective Equipment provided by The Contractor to his employees will be properly maintained and conform to the relevant British or European Standards.
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Tools and equipment The contractor shall provide and inspect all the tools and equipment necessary to carry out the works. All tools must be checked before use to ensure they are not damaged and are fit for the purpose for which they are intended. Tools must only be used for this specific purpose. The contractor shall, in all cases, provide any appropriate access equipment required for the works. Contact Lists JWS contacts working on the accounts team for the Trafford centre.
Trafford Centre Contact List Phone Email
Main Office 0161 737 4545 [email protected]
Customer Care Fax 0161 736 6789
Accounts Fax 0161 743 0109
Out of Hours Contact List Phone Title Email
Graham Ainscow 07896 421 506 Traffic Manager [email protected]
Andy Knowles 07970 117 927 Driver Foreman [email protected]
James Rowen 07872 190 208 Senior Traffic Planner [email protected]
Tim Andrew 07977 044 450 Sales Director [email protected]
Intu Account Team Phone Title Email
Tim Andrew 07977 044 450 Operations Manager [email protected]
Alyson Andrew 07876 885 609 Account Manager [email protected]
Jane Eustace 07876 885 610 Customer Care Manager [email protected]
Jade Saleh 07912 578 966 Compliance Manager [email protected]
Gemma Aden 07837 705 398 QEHS Advisor [email protected]
Michelle Parry 0161 737 4545 Credit Controller [email protected]
Alternate Contacts Phone Title Email
Robin Tweedale 07803 202 552 Managing Director [email protected]
Peter Andrew 07968 162 402 Commercial Director [email protected]
Darren Cumpsty 07841 200 946 Company Accountant [email protected]
Intu contacts
Priority Intu Contact Phone Title Email
1 Control Room 0161 749 1660
2 Christine Curran 07776 999884 Guest Services Duty Manager [email protected]
3 Dan Fairhurst 0161 749 1625 07776 999885
External Manager [email protected]
4 Doreen Hutton 0161 749 1611 Environmental Services Manager [email protected]
5 Zoe Inman 0161 749 1610 Operations Manager [email protected]
Environmental Service Team Leaders and contact Details
Senior Malls External Nights
0161 749 1672 0161 740 1650 0161 749 1672
Brett McPhee Aimee Brooks Eric Ainsworth Chris Stockton
Dan Fairhurst Joanne Collins Heather Finch Phil Piggott
Christine Curran Darren Eccleston John Martin Pete Gorton
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Trafford Centre Container and Equipment List Service
Yard Container and Equipment Types Ownership Waste Types
1 1 x Static Waste Compactor (BLUE) iTC General Waste/DMR
2 1 x Baler (Mill Size) Saica Cardboard
1 x Baler (Mill Size) iTC Plastic Film & Coat Hangers
3 1 x Static Waste Compactor (BLUE) Trident iTC/JWS RoRo General
4 1 x Static Waste Compactor (BLUE)Spare? iTC/JWS RoRo General Waste Only
1 x Static Waste Compactor (RED) iTC/JWS RoRo General
1 x Baler (Mill Size) iTC Plastic/Coat Hangers/Cans
1 x Baler (Mill Size) Saica Cardboard
1 x 40cu yd Open JWS Wood
1 x 40cu yd Open JWS Plastic
1 x 40cu yd Open JWS Metal
5 1 x 20cu yd Open JWS Green Waste
6 EMPTY
7 1 x Static Waste Compactor (BLUE) iTC/JWS RoRo General Waste
8 1 x Portable 30.6 cu yd Compactor (BLUE) iTC General Waste
1 x Twin Chamber Baler iTC Plastic
1 x Baler (Mill Size) iTC Cardboard
9 1 x Portable 30.6 cu yd Compactor (BLUE) iTC General Waste
Orient 1 x Baler (Mill Size) iTC Cardboard
240L Wheelie Bins JWS Food Waste
240L Glass Bins iTC Glass
10 EMPTY
11 1 x Portable 30.6 cu yd Compactor iTC General Waste Only
1 x Baler (Mill Size) iTC Cardboard
12 1 x 35cu yd Enclosed JWS Polystrene
Barton 1 x Baler (Mill Size) Geesink (Rental) Cardboard
Sq 1 x Portable 30.6 cu yd Compactor iTC General Waste
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18.5 F DEURRS & SONS LTD
Under the Health & Safety At Work Etc Act 1974, F Duerr & Sons Ltd, have a duty to maintain safe access and egress to and from its premises. In order to comply with this duty a mandatory one way road and traffic system is in place on site at Floats Road, Wythenshawe. It is the duty of all visitors, contractors, delivery vehicles, suppliers, customers and employees to ensure that they adhere to all road markings, traffic flow measures, speed limits and signs that are in place on site. The Site Speed Limit is 5 mph. Please ensure that this is adhered to at all times. Fork lift trucks; pallet trucks and pedestrian movement are prevalent on our site, the safety of which are paramount. Waste Management Vehicle Entry ALL WASTE MANAGEMENT VEHICLES MUST ENTER THE SITE USING GATE A ** REMEMBER THE SITE SPEED LIMIT IS 5mph DRIVE SLOWLY & PROCEED WITH CAUTION TO THE SECURITY BARRIER PRESS THE INTERCOM & AWAIT FURTHER INSTRUCTION. DO NOT ATTEMPT TO ENTER THE SITE UNTIL THE BARRIER HAS BEEN RAISED CCTV OPERATES IN ALL EXTERNAL AREAS OF THE SITE All drivers MUST be booked in. Access to the site may be denied if a valid booking time / slot is not provided and adhered to. All drivers must use the barrier and intercom system, this will connect you to personnel on site that are best able to deal with your delivery/collection When granted access to the site, REMEMBER Fork Lift Trucks operate in all external areas, and may be coming in and out of the building at the rear, or unloading other vehicles, PROCEED with CAUTION ALL Drivers must record their visit on site on the DRIVERS SITE LOG REGISTER OUT OF HOURS (before 6:00 a.m. and after 17:00 hrs) delivery / collections MUST be booked in to ensure that the Company are aware of your arrival and suitable provision can be made so as not to delay you Banksmen should be utilised for all compactor collections and change overs. TO EXIT the site, you MUST obtain a code number to open the EXIT BARRIER from the person Booking You IN. Please note this code will change on a regular basis DO NOT ASSUME that it is the same as last time!
REMAIN ALERT AT ALL TIMES FORK LIFT TRUCKS, PALLET TRUCKS AND PEDESTRIANS MAY BE ACCESSING THE YARD & STORAGE AREAS
REMAIN VIGILANT AT TIMES WHEN THERE MAY BE POOR VISIBILITY (DAWN – DUSK –ADVERSE WEATHER) Drivers should remain in their cabs at all times, unless it is necessary for you to assist with your load, close and open curtains etc. If it becomes necessary for you to leave your cab you must be wearing high visibility clothing and safety footwear. Should you need to enter the building, to use the toilets or canteen facilities, then you must sign in at Reception, and follow the Company Procedures to gain access to these areas. You should NOT enter the building without displaying a valid Visitor Pass.
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SITE ENTRY PLAN – F DUERR & SONS LTD – Floats Rd, Wythenshawe
UNLOADING AREA
LOCATION B
INC
AB
I
N
GO
OD
S
AR
EA
SS
TOR
AG
E
UNIT 1
STOP SECURITY BARRIER
INTERCOM TO ACCESS
UNIT 2
RECEPTION OFFICES
Waste management
area
LOADING AREA
LOCATION C
UNIT 3 STOP
SECURITY
BARRIER
Code To
EMPLOYEE PARKING
Exit
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18.6 VIRIDOR LANDFILL These Safety Instructions have been implemented for your safety and the safety of others. Any breaches of these rules may lead to possible exclusion from the site. You and your passengers must follow these Safety Instructions while you are on the site. Follow your own Company’s Safety Instructions, especially when cleaning the back of your vehicle and handling doors and tailgates. Whilst on site you must: ✓ Wear personal protective equipment (PPE) at all times when on site. ✓ This will include as a minimum:
o High visibility clothing o Protective footwear with steel mid-soles and toe caps o Hard hats (bump caps are not acceptable) o Hearing protection (where applicable) o Additional items, e.g. dust masks, safety glasses etc
✓ Report to site Control Office or Weighbridge. ✓ Follow instructions given by any Viridor personnel. ✓ Report and accident/incident immediately. ✓ Observe all site signage relating to speed (Site speed limit is 10mph). ✓ Observe all additional site rules and signage. ✓ Follow all instructions given by Viridor personnel while in the tipping area. ✓ Keep clear of other vehicles or machines, especially when reversing. ✓ In the interest of hygiene, ensure that you wash your hands especially before eating or drinking. ✓ Removed soiled clothes and footwear before entering the mess room or office area. ✓ Where applicable use the sheeting gantry or designated area in the recycling yard to remove nets or
sheets. Asbestos Tipping Rules (where applicable): ✓ Asbestos customers must wear a protective disposable suit and face mask to a FFP3 standard. Disposable
suits must only be used once. ✓ Where applicable dispose of suits in the bin provided at the entrance to the asbestos bay. ✓ Only one vehicle may tip at any given time in the asbestos bay. ✓ PPE must be worn at all times even when not in the asbestos bay. Separate procedures exist, for this activity and will be issued to all drivers using the asbestos bay. Whilst on site you must not: Climb onto/into the body of your vehicle for any reason. Wear shorts while on any Viridor site. Smoke on site Consume alcohol or use and illegal substances. – Attendance under the influence of alcohol or illegal
substances in not permitted. Use bungee ropes on any other device to tieback tipping controls. Discharge your load, if you consider it unsafe to do so or without permission. Allow unauthorised persons to drive, ride in or touch any part of your vehicle. Park you vehicle in a position that will obstruct operations on site. Walk behind or among vehicles or machinery when they are moving or when engines are running. Carry out work under any un-propped body of the vehicle. Ride on any part of the vehicle not designated for the purpose. Leave your vehicle while unloading or discharge – keep your movements to an absolute minimum. Ensure only one person alights from the vehicle when necessary. Sort through or remove any waste material from the site. Leave engines running unnecessarily while the vehicle unattended or while inside any building. Cross railway lines on the site (where applicable) Use a mobile phone whilst driving or operating plant or machinery.
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18.7 BIFFA - LANDFILL
If your vehicle is severely overloaded you may not be permitted to tip at the site
Do Not smoke on site Do Not bring pets on any non-crew members onto site Do Not use mobile phones whilst driving your vehicle on site Please ensure you wear your seat belt whilst driving your vehicle on site
Only the driver is allowed on to the tipping face – unless being trained All crew must wait until at the allocated place whilst vehicle is tipping
All vehicles must follow directional signs All vehicles must obey speed limits
All de-sheeting must take place in the designated area All de-sheeting must take place at ground level
At the tipping face you must tip your load as instructed and then move away from the area as soon as possible. Do not remain in the tipping area any longer than necessary
Ensure the vehicle is on firm and level ground before the load is tipped
Leave at least a vehicle width between other vehicles when tipping
Do Not work under or near un-propped bodies or raised tailgates
Follow site procedures when stuck on a landfill site: Only use the towing eye Return to your vehicle We will not push you
All vehicles must always use the wheel wash or wheel spinner before leaving site.
Do Not override the controls of your vehicle
Do Not take any waste from the tipping face
Be aware of other vehicles around you at all times
Do Not Shunt backwards and forwards to free a stuck load
Ensure that hoppers and bodies are lowered before leaving the tipping face
Take care when opening containers as waste could possibly fall out
Do Not dispose of any litter anywhere on the site other than on the tipping face
Ensure three points of contact are maintained when entering and exiting all vehicles
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18.8 WHITE MOSS HORTICULTURE LIMITED
• Please follow all instructions issued by White Moss personnel.
• A strict 5-10 mph is enforced on site.
• Keep to the roads. Very Soft Ground. Do not try and turn in areas other than those designated by the site supervisor.
• Strictly NO SMOKING on site.
• Hi Visibility Jackets/bibs and safety footwear must be worn at all times.
• All drivers must remain in their cabs while waiting in queue. Stay within 2 metres on your wagon.
• Drivers must be aware of other vehicles travelling around the site and give them priority.
• Hazard warning lights/beacons
• Drivers must park where directed and not where they would like.
• All accidents must be reported immediately to site supervisor or main office.
• The reversing of wagons must be done in a safe manner at all times, drivers must obtain assistance where necessary and utilise vehicle reversing systems.
• Mobile phones should not be used on site unless vehicle is stationary and in a safe area.
• All trailer parking brakes must be applied whenever a trailer is dropped.
• Due care and attention to be given to FLT movement in the yard. FLT’s on the site have right of way.
• If any person is found to be deliberately disregarding these rules they will be asked to leave the site immediately.
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19 JWS CODE OF CONDUCT JWS Code of conduct HR_0110_HS_V4 The company expects all employees to observe standards of behaviours, which actively promotes, enhances and protects the Company’s image, reputation and competitive edge. Failure to meet such standards may result in disciplinary actions in accordance with the established disciplinary procedure. Under certain circumstances it may be necessary to dismiss employees without prior warning. To illustrate the types of action that may result in the summary dismissal of an employee, some examples are given below, which are based on the ACAS Code of Practice on Discipline and Grievance Procedures:
• Theft (which includes ‘totting’ from waste), fraud and deliberate falsification of records; (which would include such actions as working outside the company whilst on sick and/or feigning illness);
• Physical violence, bullying or harassment;
• Deliberate damage to property
• Serious insubordination;
• The misuse, or unauthorised use, of an organisation’s property or name;
• Bringing the employer into serious disrepute;
• Serious negligence which causes or might cause unacceptable loss, damage or injury;
• Incapability at work brought on by alcohol or illegal drugs;
• Serious infringement or breach of Health and Safety Rules;
• Serious breach of confidence;
• Serious breach of Company Policy covering Inventions and Intellectual Property
• Serious breach of the Information Technology policies in the misuse/abuse of either computer hardware, data, or internet facilities, including deliberately accessing internet sites containing pornographic, offensive, or obscene material.
This is not intended to be an exhaustive list.
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20 GENERAL HEALTH & SAFETY 20.1 WORKING AT HEIGHT Last year in the UK 45 workers died following a fall from height and 3750 were seriously injured. A fall from any height can lead to serious injury, and you do not need to fall from a high height for it to result in death. Before carrying out a job at height ensure you:
• Assess the situation – do you have to carry out this job at height or can it be done from ground level?
• If you have to work at height – what equipment is available to prevent you from falling? On site at JWS we have a cherry picker, aluminum support frame and safe working platforms and safety harnesses to assist you; however, these must only be used by staff fully trained to do so.
In order to reduce the risk of a fall from height and make the working environment safer for you and your colleagues we have produced the following safe working practices:
• Use equipment only for the purpose it is intended.
• Ensure the platform you are accessing is free from mud and debris.
• Ensure your boots are clean and in good condition.
• Check all handrails and steps to ensure there are no defects or faults (if you find a problem, report it immediately to management).
• Always face the steps when climbing up or down.
• Do not jump down from any height.
• Do not work at height if loan working.
• If you are at all unsure about working at heights or using the equipment available then don’t do it! Ask for assistance from the Site Manager.
• Ensure you are familiar with the rescue procedures before working at height.
• Do not work at height for extended periods of time. Walking/climbing on ejector trailers to trim a load is also banned; if you witness anyone doing this please report them to the Site Manager immediately. This activity again is considered a serious infringement of health and safety regulations - any third parties found committing this offence will be asked to leave site immediately and members of JWS staff will be disciplined appropriately. 20.2 LADDERS For more information please refer to the JWS Ladder Policy (H&S_0528_GA). JWS have a no ladder policy which states that the use of free standing ladders is not permitted on site or by JWS employees operating off site. If you require the use of a ladder to undertake your duties please locate a blue ladder on site. If you cannot find the blue ladder please report to the Weighbridge who will assist you with locating the correct equipment. Before using the blue ladder always ensure that you undertake a defect check. If the ladder is defective please report this to the MRF Manager or Site Foreman immediately and do not use.
JWS also provide the use of a Cherry Picker on site for working at height, however this may only be used if you have the correct and up to date training. Authorisation must be given from the relevant Manager before use, a visual defect check undertaken and a Safety Harness used at all times. A visual defect check may include but is not limited to inspection of ladder wheels, steps, hand rails and treads. Defect completion sheets can be obtained from the MRF Manager or Site Foreman. If you spot someone on site using a ladder, ask them to stop what they are doing immediately and report it to your Line Manager. Any third parties found using a free-standing ladder on site will be asked to leave immediately and will not be authorised to return. Any JWS employees using a free-standing ladder on site may face disciplinary action. 20.3 LONE WORKING For more information please refer to TBT 42 – Lone Working Procedures (H&S_0255_GA). Examples of potential risks to a loan worker include:
• Extreme weather conditions.
• Unsuitable working environment such as poor lighting, unstable ground etc.
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• Use of machinery required such as compactors.
• Attack from animals.
• Violence form members of the public.
• Minor injuries (cuts, sprains, stings).
• Illness. It is advised that you store the word ‘ICE’ in your mobile phone address book, and against it enter the number of the person you would want to be contacted ‘In Case of Emergency’. In an emergency situation, ambulance and hospital staff will then be able to quickly find out who your next of kin is and be able to contact them. For more than one contact name you can use ICE 1, ICE 2, ICE 3 etc. Off site When visiting customer sites, the majority of them are manned and drivers are required to sign in and out as part of the sites own safety requirements. There will however always be sites that are unmanned, and drivers will be required to work alone in order to complete the job. If you are visiting a site which requires you to work alone, follow the below procedures:
• Inform your Manager before leaving JWS of any illness or medical condition which may prevent you from working alone safely.
• Ensure JWS have an emergency contact number for a family member. Ensuring also that family members have contact details for JWS should they be concerned.
• Before leaving JWS ensure you inform the Traffic Office that you are attending an unmanned site and will contact them when you arrive and leave site.
• If you arrive at a site which is unexpectedly unmanned contact the Traffic Office immediately to inform them.
• If at any point you change your plans, inform the Traffic Office immediately.
• When you arrive on an unmanned site, contact the Traffic Office to inform them you have arrived and your anticipated duration on site.
• Conduct an assessment of the site, looking for any hazards which may make the job unsafe to undertake alone (see above list of examples).
• If safe to do so, complete the job but be vigilant to any changes which may make the environment unsafe.
• If there are any delays or the job takes longer than anticipated, update the Traffic Office accordingly.
• Any concerns or issues should be reported to the Traffic Office immediately. Do not complete a job if you feel it is unsafe to do so.
• When you leave site report to the Traffic Office again and let them know your next intended destination (return to JWS, move on to another site etc).
• Any accidents or near miss incidents should be reported as soon as practically possible to the JWS Traffic Office, who will then inform the customer.
JWS Site
• Under no circumstances must you work alone on site at JWS or in the offices.
• There are a number of times throughout the week when shifts operate with reduced staff on site however there should never be any lone working (these shifts, include the MRF late shift and Saturday afternoon maintenance shift).
• Were skeleton shifts are in operation the staff working must leave site together at the end of the shift. No individual should ever be left on site alone.
• If you find yourself alone on site due to colleague sickness or failure to attend work you must not undertake any work and contact your Manager for assistance immediately. Your Manager will arrange cover for the shift or will instruct you to leave site, abandoning the shift.
• Drivers coming on to site on a Saturday or Sunday must make themselves know to those on site, informing them of your arrival, intended duration on site and departure. On Saturday afternoons this will be the JWS maintenance team and on Sunday afternoons it will be the security guard, situated in the Compliance Office.
Monitoring a Lone Worker
• If you are informed of a lone worker operating on an unmanned customer site, ensure you record all of the necessary information. This includes location, arrival time, intended duration, contact number.
• If the lone worker does not make contact by the anticipated time of departure from site contact them immediately.
• If contact cannot be made within five minutes, arrange for whoever is closest to divert to the site.
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20.4 SLIPS, TRIPS AND FALLS Uneven surfaces, steps, walkways, kerbstones, potholes or slippery surfaces can create a risk of tripping, falling or slipping. We have had injuries from drivers slipping while getting in and out of the vehicle, slipping on top of the vehicle while netting skips, and tripping on uneven ground. When climbing in and out or on and off your vehicle ensure you always have three points of contact with the vehicle or the floor (two hands and one foot or two feet and one hand), and follow these safe working practices:
• Do not run, especially when carrying objects.
• Ensure your protective footwear is in good condition.
• Take extra care in wet or icy conditions or when it is dark.
• Do not jump out of your vehicle, use the handlebars and the steps, you never know if there is a hidden danger on the floor.
• Before climbing out of your vehicle check for debris or uneven surfaces on the ground below.
• Report pot holes/un even surfaces to management.
20.5 WINTER WORKING For more information please refer to TBT 6 – Winter Working (H&S_0044_GA). Susceptibility to cold injury varies from person to person. In general, people in good physical health are less susceptible. However, anyone working in a cold environment may be at risk and the following conditions may put them at an even greater risk:
• Age - older adults are more susceptible
• Certain diseases of the blood circulation system
• Injuries resulting in blood loss or altered blood flow
• Respiratory diseases, such as asthma or bronchitis
• Fatigue
• Consumption of alcohol or nicotine (smoking)
• Use of certain drugs or medication In order to survive the cold conditions and stay active, the heat loss has to be counterbalanced by the body’s production of an equal amount of heat. This can be done by:
• Keeping up food intake and eating a balanced diet
• Keeping on top of fluid intake – but limiting caffeine intake as this actually increases dehydration
• Maintaining physical activity by keeping moving
• Shivering - a reflex reaction, which increases the body's heat production
• Dressing appropriately – multiple layers offer better protection that one single thick layer
• Preventing heat loss from the heat – up to 50% of heat is lost through your head therefore consider wearing a liner under your hard hat to reduce this excessive heat loss
In order to help ensure the safety of everyone working on our site during the winter months follow these additional well known but sensible rules:
• Ensure that your windscreen and side windows are free of frost and/or dampness before moving off. Apart from being a danger to other road users as you cannot clearly see where you are going, it is an offence to drive a vehicle with obscured vision, and the Police may prosecute you.
• Take extra care when climbing into and out of vehicle cabs, and when walking around the vehicle; the surfaces may be slippery.
• Wear your high visibility vest or jacket at all times when at work; ensure they are clean so that you can be clearly seen by others on site.
• Ensure that your work boots have adequate grip and are free from mud and debris.
• Take extra care if reversing in dark and poorly lit areas, use a Banksman where possible.
• Ensure that all lights on your vehicle are operational.
• If your vehicle won't start, do not try to jump start it by pulling it around the yard, a jump start pack is available on request.
• Ensure that containers are on the ground before sheeting or de-sheeting.
• Be aware that on customer premises, particularly during frosty mornings and snowy conditions, they may not have gritted their work areas; take extra care and report these customers to the Traffic Office immediately.
• Report slippery or icy conditions to Management immediately.
• Take extra care around the wash area where the floor is likely to become icy due to the wet conditions.
• Ensure you carry extra clothing and food with you in your vehicle in case you become stranded.
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20.6 MANUAL HANDLING For more information please refer to TBT 11 – Manual Handling (H&S_0038_GA). Almost a quarter of all injuries at work are caused by accidents during manual handling. Most of the injuries are to the hands, feet, legs and back.
• Before you start to lift an object think about where you are going to place it and how you are going to get there.
• Be aware of the weight, shape and size of the object and of your own physical capability.
• When lifting, get a firm grip and keep your arms straight, keep your back straight, bend your knees and use your leg and abdominal muscles to make lifting heavy loads easier.
• Do not twist as you lift or lower a load.
• Consider the working environment including traffic, uneven surface etc.
• Ensure you wear gloves to protect your hands
• If the load is too heavy seek assistance from either another person or a mechanical aid.
20.7 NOISE/DUST/VIBRATION
• Long exposure to high levels of noise from motors, engines, hammering, machinery and other sources can cause damage to hearing. Always wear hearing protection when instructed to do so.
• Vibration from motors, engines, hand tools and other sources may lead to long term discomfort and stress. Take regular breaks and report any problems to you manager.
• Report to the office any plant or equipment that is making excessive noise, dust or vibration.
20.8 HIGH PRESSURE EQUIPMENT Air, oil, water or steam under pressure can penetrate the skin and cause serious injury or even death. Contact with steam, very hot water, hot surfaces or materials may also cause burns. The ONLY people who are allowed to use high pressure equipment are those who have been specifically authorised by management.
• Steam cleaners must only be used according to specific instructions.
• Protective clothing must be worn when working with or near pressurised or high temperature equipment or materials.
• NEVER use an airline to clean footwear or clothing.
• NEVER use an airline to play practical jokes on other people. 20.9 HOUSE KEEPING Unclean surfaces or untidy areas with materials haphazardly stored or left strewn around could pose a fire risk or cause people to trip and fall. Similarly, unclean surfaces where people eat or drink are a risk to health. In order to achieve a safe and efficient working environment, ensure that you:
• Keep all pedestrian routes, workspaces, workstations and Fire Exits free from obstructions or the build-up of rubbish and stored materials, etc.
• Clear up all spillages immediately, or section off and sign the hazard as necessary.
• Empty waste bins daily to avoid build-up of flammable materials.
• Store all materials, tools, etc. safely and in the correct place.
Think before lifting Adopt a stable position with feet apart and one leg slightly
forward to maintain balance
Start in a good posture Keep the load close to the waist
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• Avoid trailing leads across pedestrian walkways, working areas, etc.
• Store all hazardous chemicals in the storage containers provided.
• Keep all welfare facilities (toilets, washrooms, restrooms, etc.) clean at all times.
• Keep vehicle cabs and areas in the yard as clean and tidy as possible. 20.10 WELFARE FACILITIES JWS have more than adequate welfare facilities on site for all staff which include toilets, lockers, showers and a canteen facility. JWS provide a contracted cleaner to clean the facilities on a daily basis; however, this does not by any account mean that staff using the new facilities should not clean up after themselves and expect the cleaner to clean up after them. The cleaner will also not be responsible for cleaning the fridge, microwave or any dishes or cutlery, again this is the reasonability of JWS staff using the welfare facilities. The facilities will be checked daily by MF Manager and if any complaints are made regarding how the facilities are being treated JWS will remove the cleaning service and expect staff to clean the facilities on their breaks. A number of secure lockers are also available for staff to place their belongings in. If the locker key provided is to become lost a £10 charge will be deducted from your wages to cover the costs of a replacement key. If you are found to be maliciously causing damage to the welfare facilities or lockers you may face disciplinary action and will be expected to reimburse JWS with the costs of repair. 20.11 DISEASE Working with or near waste materials there is a risk of coming into contact with micro-organisms which could cause illness or disease. This can range from sickness and diarrhoea through to Tetanus, Hepatitis B and Leptospirosis (Weil's disease). Micro-organisms can enter the body through any of four routes, although the principal routes are ingestion and injection.
• Directly either through o Uncovered cuts or abrasions. o Injection - needle-stick and glass injuries.
• Ingestion o Directly through eating with dirty hands, biting fingernails etc. o Indirectly through smoking or wiping hand/arm across mouth.
• Inhalation, e.g. aerosol.
• Absorption through unbroken skin, e.g. liquid splash to face, eyes and skin. You can reduce these risks though:
• Wearing PPE and observing high standards of personal hygiene.
• Applying prompt First Aid - this will reduce the risk of infection.
• Avoid wiping your face or mouth with your hands, arms or gloves.
• Do not smoke with contaminated hands or gloves.
• Wash/clean hands prior to eating or touching food.
• Immediately clean and cover all cuts and abrasions, this is very important to minimise the risk of infection.
• Keep vehicle cabs clean and tidy.
• Ensure you are protected by inoculation against Tetanus - Check with your GP if you are unsure whether you have been inoculated or whether a booster is due.
20.12 PEDESTRIANS On site we have a large volume of traffic in the form of both vehicles and pedestrians. We understand that this produces a large risk to health and safety on our site, we have tried to minimise this risk by installing the new pedestrian walkway. We cannot however totally remove the risk and therefore ask both vehicle drivers and pedestrians to be aware at all time. The pedestrian walkways are designed to segregate you from the moving traffic and allow you to walk around the yard without risk, however, this will only work however if the walkways are used correctly!
• Pedestrians please use the designated walkways and pedestrian crossings at all times they are there for your safety. When using the walkway, you are still required to wear full PPE (hard hat, hi-vis vest, safety glasses and safety boots)
• The walkways must be used at all times including during emergency evacuations if safe to do so.
• When using the walkway, you are still required to wear full PPE (hard hat, high visibility clothing and safety boots).
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• ANYONE not using the pedestrian walkways will be considered to be breaching JWS health and safety rules which could result in disciplinary action.
• As a pedestrian on site please be aware of vehicle movements at all times.
• Only leave the pedestrian walkway if absolutely necessary and ensure vehicle or plant operators have seen you and are aware of your intentions before doing so.
• Ensure you are wearing the required PPE and that you high visibility jacket is clean and visible.
20.13 TRAFFIC MOVEMENT
• As the operator of a vehicle on site (mobile plant or wagon) it is important you driver with care and attention at all time.
• Ensure you are always aware of pedestrians operating in the area and give pedestrians priority should they need to cross or access areas of the site.
• There is a strict 5mph speed limit on site, please adhere to this at all times. The speed limit is enforced to ensure the safety of everyone on our site.
• Reversing on site must only be undertaken with the assistance of a Banksman.
• Be aware of the Banksman’s intentions at all times, if you lose sight of the Banksman stop moving until you have relocated him.
• Only tip loads where the banksman has indicted to do so.
• Vehicles must use flashing beacons and reversing beepers at all times when operating on site.
• Park you vehicle in a sensible location when not in use (this includes break times), so that it does not cause an obstruction to other road users.
• Be aware of debris on the floor an avoid driving over it wherever possible. Debris fired up from vehicle wheels has caused injury on our site in the past and can also cause damage to other vehicles or property.
• Vehicle drivers must stay in their cabs at all times during loading operations, if they wish to get out of their cab they must stand on the pedestrian walkway as a place of safety.
20.14 PPE AND UNIFORM For more information please refer to TBT 7 – PPE Requirements (H&S_0045_GA). There are many hazards faced by those working in the waste industry, these procedures have pointed out those that we in our experience think are common. Where possible we are trying to eliminate them, however some hazards cannot be controlled at source, PPE offers the last but very important source of protection. JWS provide you with PPE to help minimise the risk of injury or illness whilst carrying out your job, it is therefore essential that you ensure you wear the correct PPE at the required times. To ensure your PPE is as effective as possible ensure you keep it clean, store it in a safe place so that it does not become damaged and do not deface it. If you have any missing or defect PPE report it to the Compliance Team immediately for replacement. You are required to wear a hard hat, safety boots and high visibility jacket all times when out of your cab. Additional PPE (dust mask, protective gloves, safety glasses and hearing protection) are provided and should be worn where specific tasks require them or as indicated by safety signage. WE have a duty to provide you with adequate and appropriate PPE - YOU have a duty to use it and to report it where damaged or missing, Standard issue for all staff is as follows:
• High visibility jacket or waistcoat.
• Safety footwear.
• Protective gloves.
• Hard hat.
• Safety goggles.
• Ear protection.
• Dust mask. It is essential that you wear:
• Safety footwear at all times.
• A high visibility jacket and hard hat at all times that you are outside your vehicle.
• Safety glasses across the whole site.
• Hearing protection when on the picking line. Please take care of your PPE and keep it serviceable and as clean as reasonably possible. All PPE must be signed for on your personal PPE record sheet.
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Uniform JWS Staff are issued with full JWS Uniform after the completion of a probationary period. A uniform request sheet can be obtained from the Traffic Office or Compliance Office. Uniform will be replenished upon request annually. Where new uniform is required prior to the annual replacement period a valid reason must be given. Uniform orders are placed by the Compliance department at the start of each new month. Staff issued with uniform are expected to wear it at all times. Any staff especially drivers found not to be wearing a full uniform which has been issued to them may be asked to clock out, go home and retrieve it before being allowed to commence duties. Full uniform consists of high visibility orange polo with JWS logo, navy blue combat pants, high visibility bomber jacket with logo and high visibility orange sweatshirt with JWS logo. Alternative bottle green sweatshirts and polo shirts are available however these must be worn with a high visibility orange vest. Staff are expected to look clean and smart at all times, any found to be abusing the uniform that JWS has provided may be asked to reimburse the company. Under no circumstances must shorts be worn. 20.15 RISK ASSESSMENT Risk assessments are completed with the aim of identifying the risks to you and your colleagues whilst at work. Once identified we can then set about making changes to reduce those risk and make our company a much safer place for everyone to work. Your Manager will go through the risk assessments that are relevant to your role at JWS. This will hopefully make you more aware of the risks you face on a day to day basis and also give you the change to provide us with your feedback as to what you believe are the main risks how you think we can go about minimising these risks. Risk assessments are available for all employees to view in the Traffic Office at Salford. Please ask the Compliance Team for a copy if you wish to review them. Each risk assessment is given an individual identification number. The hazard or task for which the risk assessment is relevant to is stated at the top of the risk assessment form along with the name of the member of the management team responsible for overseeing that activity. The significant risks involved in that task, who is likely to be harmed, what controls are already in place and what future actions need to be carried out to reduce the risk further are also recorded. The risk rating for each assessment is devised by multiplying the likelihood that an accident would occur by the likely consequence of an accident should it occur (refer to table over the page). Likelihood 1. Improbable (very unlikely to cause harm) 2. Low (unlikely to cause harm) 3. Medium (harm will often occur) 4. High (harm is near certain to occur) 5. Almost certain (harm is certain to occur) Consequence 1. Minor (Minor injuries, no absence from work) 2. Low (Minor injuries, short term absence from work) 3. Medium (injury with absence from work >7days) 4. High (Serious injury with long term absence from work) 5. Major (Death, major injury or long-term disability)
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LIKELIHOOD
Improbable Low Medium High Almost Certain
(1) (2) (3) (4) (5) C
ON
SE
QU
EN
CE
Min
or
(1)
1 2 3 4 5
Low
(2)
2 4 6 8 10 M
ediu
m
(3)
3 6 9 12 15
Hig
h
(4)
4 8 12 16 20
Majo
r
(5)
5 10 15 20 25
1 – 5 Low Risk
6 – 12 Medium Risk
15 – 25 Key Risk
The risk rating is used to determine the priority for which further actions needed will be undertaken, therefore risk assessments with a higher risk rating would be given priority over those with a lower risk rating. Risk assessments will be reviewed on a six-monthly basis by the Management Team and employee health and safety representative. If you have any comments or suggestions regarding risk assessments please pass them on to your safety representative, or any member of the management team. 20.16 HEALTH AND SAFETY LAW POSTER A copy of the poster is displayed in the office block kitchen, in the weighbridge and in the main brew cabin, please take a couple of minutes to read through the poster next time you are passing.
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21 BE AWARE DON’T BE RECKLESS We have introduced these procedures because we are serious about providing a safe place to work and because we take our environmental responsibilities seriously. Recognise the difference between cheerful fun and recklessness. Do not behave in a way that increases the risk of accidents. Excessive fooling about not only reflects badly on the Company but also increases the risk of accidents. 21.1 DRINK AND DRUGS For more information please refer to the Alcohol and Drug Abuse Policy (HR_0604_HS_V1). Driving under the influence of drink or drugs is illegal. It takes many hours for the body to clear itself of alcohol. A hangover is a clear sign that you are still over the legal limit, however even without a hangover drinking heavily the night before may also leave you over the legal limit the next morning. JWS can and will breathalyse staff if they deem it necessary. Remember that certain medication (including prescription medication) may also affect your ability to drive. If you suspect that medicine you are taking may have an effect on your driving ability it is essential that you let you Manager know immediately. 21.2 MOBILE PHONES AND HANDHELD DEVICES JWS provide all drivers with a handheld device which amongst other things allows you to make and receive calls and use satellite navigation. It is against the law to use a mobile phone or similar device whilst driving, unless you have hands-free access, such as:
• A Bluetooth headset
• Voice command
• A dashboard holder
The law still applies to you if you’re:
• Stopped at traffic lights
• Queuing in traffic You can use a handheld phone or device if:
• You’re safely parked (for guidance on safe parking refer to the highway code, section 238-252)
• You need to call 999 or 112 in an emergency and it’s unsafe or impractical to stop If caught using your handheld phone or device whilst driving you could receive 6 penalty points and could be taken to court, resulting in a driving ban or £2,500 fine. Any driver observed by JWS using a phone or handheld device whilst driving on the highway or on the JWS site will face disciplinary action. Where your vehicle cab is fitted with a handsfree system you may use the phone or satellite navigation on your handheld device, however JWS advise that calls are kept to a minimum to ensure you concentration. Do not under any circumstances attempt to operate any of the other functions on the device whilst driving, such as accessing tickets, forms or emails. Where a handsfree system is not fitted, you must not use the phone or satellite navigation whilst driving. If you need to contact the Office do so only when safely parked and ensure you plan your route in advance so that you know how to reach your destination safely. The facts
• Drivers using a hands-free or handheld mobile phone are slower at recognising and reacting to hazards.
• Research shows: o You are four times more likely to be in a crash if you use your phone. o Your reaction times are two times slower if you text and drive than if you drink drive, and this increases
to three times if you use a handheld phone.
• Even careful drivers can be distracted by a call or text – and a split-second lapse in concentration could result in a crash.
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21.3 SMOKING For more information please refer to the JWS Smoke Free Policy (H&S_0157_GA). Smoking, including the use of electronic cigarettes, is prohibited anywhere on JWS premises, this includes company vehicles. This policy applies to all employees, contractors, customers and visitors.’ The only place you are permitted to smoke on site is the designated smoking shelter which is located in the top right-hand corner of the staff car park. Whilst at work electronic and standard cigarettes should be stored in your locker, in your kit bag or in your personal vehicles, not on your person. Company disciplinary procedures will be followed if a member of staff does not comply with the JWS Smoke Free Policy. Customers, visitor or agency workers caught smoking on site will be asked to leave site immediately and will not be permitted to return. If you see anyone smoking on site please report it to a member of the Management Team immediately. It is important we all work together to ensure the safety of everyone on site. Reasons for banning Electronic Cigarettes: Fire - As you will be aware fire is one of the biggest risks on our site, and given the recent fire on site we have being reviewing our fire safety procedures. There have been a number of reports of electronic cigarettes exploding and therefore we cannot take the risk of allowing them on site. Appearance – When taking clients and other visitors around the site it does not look good to see our staff with an electronic cigarette handing out of their mouth. The same goes for drivers on the public highway or on customers sites. At first glance it looks like an actual cigarette and does not portray a good image to those on the outside of the company. Health and Safety – a number of staff seem to wear the electronic cigarettes hanging around their neck. Given the environment we work in this presents a huge risk to your personal safety and subjects you to becoming tangled in plant and machinery. 21.4 OCCUPATIONAL HEATH Occupational health interviews are carried out annually (the results to these are confidential). If, however you experience any problems at any other time please report it to your manager. Eye sight tests will be completed by the Compliance team every six months. If you fail a JWS test you will be asked to attend the options and provide proof of the outcome. 21.5 OFF SICK If you are ill and cannot come into work please phone the Main Office to inform them before your shift is due to start. Upon returning to work you will be required to undergo a return to work interview. 21.6 SOCIAL MEDIA Throughout their daily operations, employees are representing JWS. Therefore, any incidents that are posted onto social media, both positive and negative, will reflect on the entire company. Employees must always remember the significance that their actions can have on the company’s reputation, especially under the public gaze. We have a great team here at JWS, and we constantly strive to retain out strong reputation. And whilst we endeavour to utilise social media to positively influence our company’s reputation and customer engagement, staff must also ensure that any incidents in relation to JWS that are mentioned on social media will only enhance this. 21.7 TOTTING For more information please refer to TBT 54 Totting (H&S_0364_GA).
Totting is defined as hand sorting through waste material to retrieve items of value. By taking waste of any kind from JWS you are breaking JWS safe working procedures, stealing from the company and putting your own Health and Safety at risk.
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Rules Regarding Totting
• ANY waste once placed in a JWS skip/container or brought onto the JWS site is property of JWS Waste and Recycling.
• Taking waste away from JWS premises or out of a JWS skip/container is considered theft and we will class this as gross misconduct. Anyone found to be removing items from the waste for personal gain will face disciplinary procedures, as outlined in the JWS Code of Conduct.
• Waste which is the property of JWS should NEVER be taken out of a JWS container or off our site. This decision cannot be over ruled by the discretion of any member of the Management Team and is a rule enforced by the Managing Directors of JWS.
• If you are aware of a member of staff who is taking items from the waste you must inform a member of the Management Team immediately who will investigate the matter thoroughly.
• Random unannounced locker and vehicle checks will be conducted by the Management Team. If you are found to be storing items identified as waste taken from JWS you will face disciplinary procedures.
• All waste is property of JWS, if waste is identified as having commercial value or the ability to be recovered for purposes of recycling the correct procedure must be used in order to recover the waste. If you identify any such items in the waste please speak to you Manager for more information.
Procedure for Recovery of Waste at JWS Any waste identified as having value when tipped must be reported to Site Manager or Foreman in order to carry out recovery in a safe and controlled manner. Examples of the types of waste that may be recovered are:
• Steel
• Wood
• Cardboard
• Other recyclables
• Non-conforming wastes Risks Involved with Taking Items Out of the Waste Taking items out of the waste for your personal gain puts you at risk of losing your job. In addition to this it also puts your Health and Safety at risk. You never know what else might be in that skip and removing items by hand could result in you coming into contact with sharp objects, hazardous substances, viruses, bacteria such as Weil's disease and Murine Typhus. Additionally, taking electrical items out of the waste can present a fire risk if used in the work place or at home. Electrical items are in the waste for a reason and by using items such as this you are putting your colleagues and your family at risk. Working with Waste To ensure your health and safety when working with waste it is important you follow the below steps. These should be considered during all aspects of your job where you may come into contact with waste or waste residue. Examples include but are not limited to operating vehicles, manoeuvring containers, picking waste and carrying out maintenance.
• Totting – Totting exposes you un-necessarily to bacteria and bugs that may be found in the waste. Avoid coming into contact with waste taking steps to ensure you don’t ingest any such contaminants.
• Protect your skin – Work safely and wear your protective gloves and clothing to prevent waste coming into contact with your skin.
• Cuts and grazes – Cuts and grazes allow bugs to enter your body through the skin. If you cut yourself report this to the weighbridge immediately so First Aid can be administered and infection avoided!
• Ear, nose and mouth – Bugs and bacteria picked up on the hands can find an easy way into your body through the ears, nose and mouth. Avoid contact with your face until your hands are clean.
• Wash your hands – Before eating, drinking or smoking ensure you have washed your hands with soap under running water. Do not make it easy for bugs on your hands to enter your mouth!
22 SAFE AND FUEL-EFFICIENT DRIVING • JWS now have two members of staff who have completed their Green
Band SAFED Instructor training. • This allows them to deliver Safe and Fuel-Efficient Driver training to the rest
of our work force. • As a JWS driver, you are a professional Driver with a wealth of experience
driving on the highway and fully capable of completing your job to a high standard. • This course therefore is not a driving test and we are not trying to tell you how to do your job. • Instead we are looking to work with you as Drivers to improve on techniques which will help make our
Driving Team safer and more fuel efficient.
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• Over the years JWS have worked hard to reduce the environmental impact of its operations and as we continue to do this we would like to work with our Driving Team to make our fleet more efficient.
• The SAFED training involves a brief class room session followed by two guided drives with one of our trained instructors.
• During the first drive, your guide will offer advice and tips throughout. • Following this you will have a de-brief session where both you and your guide will be able to discuss the
drive and your feelings about how it progressed. • Following your debrief, you will go on a second drive, this time your guide will observe your performance. • Once complete, your guide will provide you with feedback offering advice for further improvement where
necessary. • All drivers showing a noticeable improvement will be issued with a certificate of completion. • Going forward JWS hope to monitor the MPG of the fleet to understand the effect of this training
and the extent of any improvements seen. What SAFED is about: • Adopting best practice in safe and fuel-efficient driving leads to: • Reduced vehicle accidents and incidents. • Improved road safety. • Improved driving standards. • Reduced vehicle operating costs. Benefits for the Driver • Drivers develop skills that promote their safety and that of their vehicle, load and other road users. • Through fuel efficient driving drivers can raise their level of professionalism becoming more of an asset to
the company. • Personal benefits can also include:
o Reduced stress levels and enhanced satisfaction of driving. o Increased confidence in vehicle control and driving performance.
Benefits for the Organisation
• Reduced fuel spends
• Increased productivity and vehicle utilisation
• Improved resale value of fleet
• Reduced running costs (particularly relating to maintenance and tyres)
• Potential reductions in insurance premiums
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23 REPORTING 23.1 NEAR MISS REPORTING For more information please refer to TBT 18 Near Miss Reporting (H&S_0103_GA). A near miss is an unplanned event that did not result in injury, illness, or damage but had the potential to do so. The key to any near miss report is the "lesson learned". A near miss is a warning of an incident in the making, by reporting the near miss and alerting management to the problem, the cause of the near miss can be identified and methods of preventing a reoccurrence can be put into place. The prevention of incidents can be greatly enhanced by the reporting of near misses. Failure to report a near miss will result in problems on site going unnoticed, meaning that you and your colleagues will continue to be at risk. Ignoring the near misses and the conditions that lead to them is an open invitation for an incident to occur. Do not shrug off a near miss just because nothing happened, report the incident and let us help you by hopefully preventing further incidents. On average for every 600 near miss incidents there will be fifty minor injuries and one major injury (or RIDDOR reportable injury as per regulations), we can prevent this incident from occurring by ensuring we learn from our near misses. In 2016 JWS had one incident which was RIDDOR reportable. This suggests we had in the region of 600 near miss incidents!! If you Witness a Near Miss:
• Discuss with your health and safety representative to determine if it was a near miss incident.
• Inform the Compliance Team, the sooner we can fix the problem the less likely an accident will occur.
• Once you have reported the incident complete a near miss report on the driver’s handheld
• You can report a near miss anonymously through your health and safety representative if you wish to.
• Please do not ignore the incident; you are putting the safety of yourselves and your colleagues at risk.
What is a Near Miss?
• A near miss is an unplanned event that did not result in injury, illness or damage but had the potential to do so.
• This could be someone not wearing correct PPE, a near collision between two vehicles or vehicles and pedestrians, something falling from height with the potential to hit someone etc.
What happens after you Report a Near Miss? All Managers and staff must acknowledge that the risks at JWS will be reduced if everyone adopts an attitude of openness and honesty. Once you have reported a near miss, the management team will carry out an investigation in order to identify the causes and then develop a plan of corrective and/or preventative actions appropriate to the magnitude of the near miss. Each quarter the Management Team will select the most constructive near miss to the company’s operations which has been reported. This near miss winner will be offered a paid day off. If you have any health and safety suggestions or concerns that are not the result of a near miss please also record these on this form, every suggestion we received will help us improve your safety and will be considered as a near miss winner.
1
50
600 Near Miss Incidents
Minor Injury
Major Injury
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23.2 NON-CONFORMANCE REPORTING For more information please refer to TBT 2 Non-Conformance Reporting (H&S_0063_GA). A non-conformance is anything that does not meet the standards of the company whether this is a service, procedure, material, circumstance or anything else within the operation of the business. If it does not comply with the quality, environmental or health and safety standards of the company it is a non-conformance. By identifying and reporting a non-conformance, JWS then have the opportunity to take corrective action and hopefully mitigate any impacts caused and then go on to develop preventative actions for the future. Corrective Action – are the actions taken to rectify the non-conformance and mitigate any quality, environmental or health and safety impact (real or potential), ensuring compliance with our, 9001, 14001 or 18001 accreditations. Preventive Action – are the actions taken to avoid repetition of the same non-conformance, involving modification or enforcement of procedures and / or implementation of further controls. A non-conformance can result in:
• A health and safety hazard
• An environmental hazard
• Dissatisfied customers
• Reputation loss for the company
• Profit loss for the company
• Legal issues including non-compliance with legislation 23.3 ACCIDENT REPORTING For more information please refer to Accident Procedure (H&S_0087_GA). In the event of any person being involved in an incident the following procedure must be implemented and the correct details appropriately recorded. First Aid Kits are checked on a monthly basis to ensure they are fully stocked and are located in:
• The weighbridge
• The traffic office (portable kit)
• MRF office (MRF Entrance)
• The kitchen A list of trained first aiders is on display at several locations across the site. The Accident In the event of an accident the most important thing is to provide the injured party with any medical attention needed, this should only be done by a qualified first aider. For serious injuries the emergency services should be called and an ambulance requested; the site address is as follows: Westport House, 35 Frederick Road, Salford, Manchester, M6 6LD 0161 737 4545 In the event of an accident ensure the Site Manager is informed as soon as possible. If an ambulance has been called he will ensure it is directed to the location of the injured party. Accident Reporting All accidents, however minor, should be recorded in the accident book. The record should be completed by the person who dealt with the accident and administered the first aid. The following fields must be completed on the accident record:
• The injured party’s full name and address
• Full name and address of the person completing the accident report record
• When the accident occurred – time and date
• Where the accident occurred
• How the accident occurred (equipment involved etc)
• Details of the injury and any first aid treatment given on site
• A signature from the person making the entry Once completed a copy of the accident report should be passed to the injured party’s Department Manager and the Site Director. The original report must go upstairs to the QEHS Advisor and filed in the accident file.
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Accident Investigation In the event of an accident the relevant Department Manager and QEHS Advisor will carry out an accident investigation - the scale of the investigation will be relevant to the magnitude of the incident in question. The Manager will obtain signed statements from any witnesses to the accident and from the injured party as soon as possible. The Manager will visit the scene of an incident as soon as possible to examine and determine the cause of the incident and also to implement any necessary actions to avoid further harm. The purpose of investigation is not to apportion blame but rather to determine the causes of incidents, and prevent a recurrence. A written report of the findings should be made and where necessary photographs of the accident scene taken. RIDDOR Reporting Where a person is seriously injured, incapacitated for more than 7 days or there is a dangerous occurrence or an occupational disease, JWS has a statutory duty to report such incidents to the Health and Safety Executive (HSE). It is an offence if such incidents are not reported within ten days of occurrence. The relevant Department Manager will decide if the accident is reportable under RIDDOR and where necessary will complete a RIDDOR report (available on the HSE RIDDOR website http://www.hse.gov.uk/riddor/) and send to the HSE. They must also inform the Site Director who will confirm reporting to Insurers and external Health and Safety advisors of the RIDDOR as there may need to be a full independent accident investigation. A copy of the completed RIDDOR report should then be passed to the accounts office to be filed in the accident file. Paper Work Any paper work regarding the accident and the investigation should go to the QEHS Advisor to be filed in the accident file along with the original accident report. A summary of all reported accidents is included on JWS monthly Board Report.
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24 FIRE AND EMERGENCY PROCEDURES 24.1 FIRST AIDERS & FIRST AID BOXES On site at JWS have a number of Appointed First Aiders and emergency First Aiders who can be identified on the notice boards around site. First Aid boxes are located:
Induction Room Compliance Office Office Kitchen
First Aid Kit First Aid Kit First Aid kit
Burns Kit Burns Kit
Eye Wash Station Eye wash Station
Defibrillator
24.2 FIRST AID PROCEDURES For cuts and abrasions:
• Immediately stop what you are doing and attend to the injury.
• Seek the assistance of the qualified first aiders - clean and cover the wound. For injuries occurring due to needles or sharps:
• Immediately stop what you are doing and attend to the injury.
• Encourage the injury to bleed.
• Wash the wound, preferably under cold running water, without soap.
• Seek the assistance of the qualified first aiders - cover with a dry first-aid dressing.
• Go to hospital immediately (if possible take the needle/sharp with you). You must report all accidents not matter how minor they may seem at the time. 24.3 FIRE For more information please refer to TBT 1 Fire Safety (H&S_0040_GA). Ensure that you:
• Familiarise yourself with the Fire Evacuation Procedures.
• Do not obstruct any Fire Escape, Fire Fighting Equipment or Fire Doors.
• Do not allow the build-up of combustible materials, and ensure that waste bins are emptied daily.
• Use flammable liquids with care and store in their correct place when not in use.
• Observe the No Smoking policy. JWS conduct regular fire drills, please co-operate with these fully, they are intended to ensure our fire alarm system works correctly and that our procedures for the safe evacuation of all staff are sufficient and would be successful in the event of an emergency. If during the fire drills you encounter a problem or notice anything which you think could be improved on in order to make an evacuation more successful please report it to your manager immediately – it is everyone’s responsibility at JWS to ensure the health and safety of yourselves and your colleagues. If you discover a fire
• Immediately operate the nearest fire call point.
• Call the Fire Brigade (999) – our site address is 35 Frederick, Salford, Manchester, M6 6LD.
• Attack the fire if safe to do so and you have been trained to use the available fire appliances.
Evacuation Procedures
• If you hear the alarm, evacuate immediately and assemble in the car park in front of the main office block.
• Do not stop to collect your belongings
• Close windows and doors behind you if it is safe to do so.
• Leave the building by your nearest safe exit.
• Staff must ensure they escort their visitors to the assembly area.
• Report any know missing or injured people to the roll call leader.
• Do not re-enter the site until instructed that it is safe to do so by the roll call leader of fire brigade.
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24.4 TRAINED FIRE MARSHALS AND FIRST AIDERS For more information please refer to Trained Fire Marshals and First Aiders (H&S_0081_JS). Fire Marshals
Name Shift Department Valid from Valid to
Daryl Bartlett 06:00 – 16:00 MRF 05/03/2015 05/03/2018
Rick Marson 06:00 – 16:00 MRF 05/03/2015 05/03/2018
Michael Williamson 06:00 – 16:00 MRF 05/03/2015 05/03/2018
Andy Knowles 05:00 – 15:30 Traffic 05/03/2015 05/03/2018
Gemma Aden 08:00 – 16:00 Office 05/03/2015 05/03/2018
Paul Rogers 10:00 - 18:00 Office 29/07/2017 29/07/2020
Steven Kavanagh 07:00 – 17:00 MRF 29/07/2017 29/07/2020
Luke Hegarty 14:00 – 23:00 MRF 29/07/2017 29/07/2020
Bakhtyar Ahmad 06:00 – 16:00 MRF 29/07/2017 29/07/2020
Peter Turner 06:30 – 15:30 MRF 29/07/2017 29/07/2020
Trish Waddington 09:00 – 17:00 Office 29/07/2017 29/07/2020
Attila Spitzer 07:00 – 16:00 MRF 29/07/2017 29/07/2020
Cherelle McClafferty 09:00 – 17:00 Office 29/07/2017 29/07/2020
Jade Saleh 09:30 – 17:30 Office 29/07/2017 29/07/2020
First Aiders
Name Shift Department Valid from Valid to
Jade Saleh 09:30 - 17:30 Office 27/07/2017 30/07/2020
Bernie Carter 11:00 – 18:00 Office 28/07/2017 30/07/2020
Graham Ainscow 08:00 – 17:00 Office 13/01/2016 12/01/2019
Graham Hinton 07:00 – 17:00 Driver 28/07/2020 30/07/2020
Nuno Dias 07:00 – 17:00 Driver 04/08/2015 03/08/2018
Daryl Bartlett 06:00 – 16:00 MRF 28/07/2017 30/07/2020
Bakhtyar Ahmad 06:00 – 16:00 MRF 28/07/2017 30/07/2020
Rick Marson 06:00 – 16:00 MRF 04/08/2015 03/08/2018
David Openshaw 07:00 – 17:00 MRF 04/08/2015 03/08/2018
Luke Hegarty 14:00 – 23:00 MRF 28/07/2017 30/07/2020
Philip Lightfoot 14:00 – 23:00 MRF 04/08/2015 03/08/2018
Andrew Knowles 05:00 – 15:30 Traffic 28/07/2017 30/07/2020
Steven Kavanagh 07:00 – 17:00 MRF 28/07/2017 30/07/2020
Wayne Chadwick 08:00 – 17:00 Office 28/07/2017 30/07/2020
24.5 SPILLS For more information please refer to TBT 57 Spills Procedure (H&S_0414_GA).
Many of the basic steps involved in cleaning up emergency and non-emergency spills and leaks are similar. The primary difference is the type & degree of hazard, location of the spill, level of training, and types of personal protective equipment necessary to clean up the spill safely. Even non-emergency spills and leaks take knowledge and training to clean up safely.
Spill kits on the yard are located at the back entrance to the main office and on the walkway between the two fuel pumps. All JWS vehicles carry a small oil and fuel spill kit, with the hazardous waste vehicles carrying an additional chemical kit. If you use anything out of your kit please report it to the office immediately so that it can be replaced.
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Health and safety hazards
Both major and minor can present a number of health, safety and environmental risks which may include:
• Slips, trips and falls
• Fire hazards
• Reduction in housekeeping standards
• Contamination of local water courses
• Risks to local wildlife and habitats
• Odour and vapour Fuel and oil spills from a company vehicle
• A fuel or oil spill could occur on the public highway or on a customer’s site.
• Pull over to a safe place and put your hazard warning lights on.
• Switch off engine.
• Eliminate any sources of ignition – cigarettes, mobile phones, naked flames.
• Ensure you are wearing appropriate PPR – safety glasses, protective gloves, safety boots and high-visibility jacket.
• Contain the spill using the spill kit in your vehicle, starting from the perimeter and working your way to the center.
• Once contained bag up the waste.
• Contact the Traffic Manager or Weighbridge Office to inform them of the incident.
• Wait for further instructions, do not continue on your journey.
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25 QUALITY, ENVIRONMENTAL, HEALTH AND SAFETY QUALITY OBJECTIVES JWS Waste and Recycling Services, Quality, Environmental, Health and Safety Management System Policy Objectives for the period September 2017 to August 2018.
1. To ensure 100% of bins and containers are delivered to customers in a usable, safe and presentable condition. Implemented through increased driver training and improved maintenance procedures and quality control checks.
2. Improving the quality of out-going waste materials by reducing the amount of contamination by 3% based on the previous year. Monitored through non-conformance reports and implemented through increased training and re-configured operations on site allowing better segregation of waste streams.
3. Reducing the amount of non-conforming waste coming on to the JWS site by 5% based on the previous year. Implemented through improved guidance and communication with customers.
4. Reduce the number of complaints from local receptors relating to dust to zero. Implemented through a review of the organisations Dust Management Plan and a re-organisation of operations on site.
5. Improving the average miles per gallon figure for the JWS road fleet by 2 mpg. Monitored through the Fuelquip system and implemented through increased driver training, including a SAFED training programme, internal Driver CPC training and Tool Box Talk Training.
6. Reducing the number of complaints from local receptors relating to pests to zero. Implemented through a review of the organisations Pest Management Plan and an improvement in waste turn around driven by a re-organisation of operations on site.
7. Planning and implementation of an action plan to reduce the number of vehicle accidents associated with blind spots by half. Implemented through increased driver training including Driver CPC training and Tool Box Talk training.
8. Improvement of employee awareness of Health and Safety issues by holding monthly Tool Box Talk training sessions and delivering regular Safety Alerts. Monitored by the number of incident and accidents reported on site.
9. Improve fire safety procedures on site, through the development of an action plan for improvement and increased staff training.
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26 JWS HEALTH AND SAFETY POLICY 26.1 GENERAL STATEMENT OF HEALTH AND SAFETY General Statement of Health and Safety (H&S_0083_GA_V11).
It is the policy of JWS Waste and Recycling Services Limited (JWS) to comply with the terms of the Health and Safety at Work etc Act 1974 and subsequent legislation and to provide and maintain a healthy and safe working environment. Through this policy JWS commit to the implementation, maintenance and continual improvement of its OHSAS 18001 accredited health and safety management system and will use this policy as a frame work to develop and review health and safety objectives. The main objective of JWS is to prevent the number of instances of occupational injury and ill health and ultimately to achieve an incident free workplace. All employees shall be provided with such equipment, information, training and supervision as is necessary to implement the policy and achieve the stated objective. JWS recognise and accept their duty to protect the health and safety of all visitors to the Company, including contractors and temporary workers, as well as any members of the public who might be affected by our operations. Whilst the Management of JWS shall do all that is within its powers to ensure the health and safety of its employees, it is recognised that health and safety at work is the responsibility of each and every individual associated with the Company. It is the duty of each employee to take reasonable care of their own and other people’s welfare and to report any situation which may pose a threat to the well-being of any other person. The Management of JWS shall provide every employee with the training necessary to carry out his or her tasks safely. However, if an employee is unsure how to perform a certain task or feels it would be dangerous to perform a specific job then it is the employee’s duty to report this to their supervisor a Company Director or a delegated representative. An effective health and safety programme requires continuous communication between workers at all levels. It is therefore every worker’s responsibility to report immediately any situation, which could jeopardise the well-being of himself or herself or any other person. All injuries, however small, sustained by a person at work shall be reported to a Company Director or delegated representative. Accident records are crucial to the effective monitoring and revision of the policy and must therefore be accurate and comprehensive. The health and safety policy statement for JWS shall be continually monitored and updated, particularly when changes in the scale and nature of our operations occur. The policy statement shall be updated at least every twelve months.
26.2 HEALTH AND SAFETY POICY ORGANISATION Health and Safety Policy Organisation (H&S_0132_GA_V9) Responsibilities As an employee of JWS you have a legal responsibility to take care of the Health and Safety of yourself and others, and to co-operate with the management at JWS to help them comply with the law.
• Overall and final responsibility for Health and Safety is that of the Directors Robin Tweedale and Peter Andrew.
• Day-to-day responsibility for ensuring this policy is put into practice is delegated to the Management Team.
• To ensure the Health and Safety standards are maintained/improved, the following people have responsibility in the following areas:
Name Responsibility
Rick Marson MRF/Yard
Graham Ainscow Traffic
Hilary Shaw Office
• All employees have to: o Co-operate with supervisors and Managers on Health and Safety matters. o Not interfere with anything provided to safeguard their Health and Safety. o Take reasonable care of their own Health and Safety. o Report all Health and Safety concerns to an appropriate person.
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Health and safety risks arising from our work activities
• Risk Assessments will be undertaken by the Management Team Rick Marson, Graham Ainscow, Hilary Shaw and Jade Saleh.
• The findings of all Risk Assessments will be reported to Robin Tweedale and Jade Saleh.
• Action required to remove/control risks will be approved by Robin Tweedale.
• The Management Team Rick Marson, Graham Ainscow and Hilary Shaw will be responsible for ensuring the action required is implemented.
• The Management Team Rick Marson, Graham Ainscow, Hilary Shaw and Jade Saleh will check that the implemented actions have removed/reduced the risks.
• Assessments will be reviewed every quarter or when the work activity changes, whichever is soonest. Consultation with employees
• Employee representatives are: o Yard – Daryl Bartlett o Driver – Graham Hinton
• Consultation with employees is provided by a Quarterly Health and Safety Committee. Safe plant and equipment
• The Management Team Rick Marson, Graham Ainscow, Hilary Shaw and Jade Saleh, will be responsible for identifying all equipment/plant needing maintenance.
• The Management Team Rick Marson, Graham Ainscow, Hilary Shaw and Jade Saleh, will be responsible for ensuring effective maintenance procedures are drawn up.
• The Management Team Rick Marson, Graham Ainscow, Hilary Shaw and Jade Saleh, will be responsible for ensuring that all identified maintenance is implemented.
• Any problems found with the plant/equipment should be reported to the Management Team Rick Marson, Graham Ainscow, Hilary Shaw and Jade Saleh.
• The Management Team Rick Marson, Graham Ainscow, Hilary Shaw and Jade Saleh, will check that new plant and equipment meets Health and Safety standards before it is purchased.
Safe handling and use of substances
• The Management Team Rick Marson, Graham Ainscow, Hilary Shaw and Jade Saleh, will be responsible for identifying all substances which need a COSHH assessment.
• Jade Saleh will be responsible for undertaking COSHH assessments.
• The Management Team Rick Marson, Graham Ainscow, Hilary Shaw and Jade Saleh will be responsible for ensuring that all actions identified in the assessments are implemented.
• The Management Team Rick Marson, Graham Ainscow, Hilary Shaw and Jade Saleh, will be responsible for ensuring that all relevant employees are informed about the COSHH assessments.
• Jade Saleh will check new substances can be used safely before they are purchased.
• Assessments will be reviewed every 12 months or when the work activity changes, whichever soonest.
Information, instruction and supervision
• The Health and Safety Law poster is displayed in the Office Block Kitchen and Weighbridge.
• Health and Safety advice is available from Jade Saleh and Gemma Aden.
• Supervision of young workers/trainees will be arranged/undertaken/monitored by the Management Team Rick Marson, Graham Ainscow and Hilary Shaw.
• The Management Team Rick Marson, Graham Ainscow, Hilary Shaw and Jade Saleh are responsible for ensuring that our employees working at locations under the control of other employers are given relevant Health and Safety information.
Competency for tasks and training
• Induction training will be provided for all employees by the Management Team Rick Marson, Graham Ainscow, Hilary Shaw and Jade Saleh or the Directors Robin Tweedale and Peter Andrew.
• Job specific training will be identified and provided by the Management Team Rick Marson, Graham Ainscow and Hilary Shaw plus external training providers.
• Specific job requiring special training include but is not limited to: o Working at height o Banksman o Manual handling o Fire marshal o First aid
• Training records are kept by Jade Saleh and Hilary Shaw.
• Training will be identified, arranged and monitored by the Management Team Rick Marson, Graham Ainscow, Hilary Shaw and Jade Saleh.
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Accidents, first aid and work related ill health
• Health surveillance is required for employees doing the following jobs: o All MRF staff o All drivers o Office staff identified as high risk
• Health surveillance will be arranged by Hilary Shaw.
• Health surveillance records will be kept by Hilary Shaw.
• The First Aid boxes are kept in the Office Block kitchen, the Weighbridge and the Traffic Office (mobile kit).
• The appointed First Aiders are:
Graham Ainscow Luke Hegarty Bakhtyar Ahmad
Jade Saleh Rick Marson Wayne Chadwick
Bernie Carter David Openshaw Steven Kavanagh
Nuno Dias Philip Lightfoot Daryl Bartlett
Graham Hinton Andy Knowles
• All accidents and cases of work related ill health are to be recorded in the accident book. The book is kept by the Jade Saleh in the Compliance Office.
• Jade Saleh is responsible for reporting accidents, diseases and dangerous occurrences to the enforcing authority.
Monitoring
• To check working conditions, and ensure our safe working practices are being followed, we will carry out Quarterly Health and Safety Audits through Themis our external advisor plus internal ISO 14001, OHSAS 18001 and ISO 9001 Audits.
• The Management Team Rick Marson, Graham Ainscow, Hilary Shaw and Jade Saleh plus Themis our external Health and Safety advisor are responsible for investigating accidents.
• The Management Team Rick Marson, Graham Ainscow, Hilary Shaw and Jade Saleh plus external occupational health professionals are responsible for investigating work related causes of sickness absence.
• The Management Team Rick Marson, Graham Ainscow, Hilary Shaw and Jade Saleh plus the Directors Robin Tweedale and Peter Andrew are responsible for acting on investigation findings to prevent a recurrence.
Emergency procedures – fire and evacuation
• Jade Saleh and Rick Marson are responsible for ensuring the fire risk assessment is undertaken and implemented.
• Escape routes are checked by Themis on a quarterly basis.
• Fire extinguishers are maintained and checked Jade Saleh on a monthly basis and quarterly by Multi Flame.
• Alarms are tested by Rick Marson three months and every 6 months by Panoramic Security.
• Emergency evacuation will be tested every three months.
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26.3 HEALTH AND SAFETY ORGANISATION CHART Health and Safety Organisation Chart (H&S_0123_GA_V19).
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27 ENVIRONMENTAL 27.1 ENVIRONMENTAL STATEMENT Environmental Policy Statement (EN_0085_GA_V11).
JWS Waste & Recycling Services Limited (JWS) recognise the need for sustainable development and continually aims to protect the environment and prevent pollution. To achieve this we will: Establish sound environmental management by:
• Implementing and maintaining an Environmental Management System certified to ISO 14001 standards, developing plans continual environmental improvement.
• Meeting or exceeding the requirements of relevant legislative, regulatory and environmental codes of practice.
• Developing objectives that target environmental improvements and monitor performance by regular review.
• Considering environmental issues in the decision-making process and strive to avoid pollution to land, air or water.
• Developing a relationship with suppliers and contractors so that we all recognise our environmental responsibilities.
• Educating and training staff so that they carry out their activities in an environmentally responsible manner.
• Promoting an appreciation of the Company’s environmental performance among customer, employees and the general public.
• Engaging and liaising with local residents in order to identify environmental improvements through regular review and decision making.
• Regularly auditing our own internal compliance with relevant legislation, this policy and the the requirements of the ISO 14001 standard.
Providing for the effective use of resources by:
• Promoting waste minimisation by recycling or finding other uses of by-products whenever economically viable.
• Promoting the efficient use of resources, energy and fuel throughout the Company’s operations.
• Providing customers with a range of transport based collection services and waste recycling and recovery services and utilising our purpose designed Materials Recycling Facility.
• Providing information for the Company’s products to be properly used, stored and disposed of so as to avoid unacceptable effects on the environment.
Co-operate with:
• The communities in which we operate.
• The government, regulatory bodies and other interested parties with the shared vision of being a good and trusted neighbour.
27.2 SUSTAINABILITY POLICY Sustainability Policy (EN_0159_GA_V9) Sustainable development is a concept which underlies the aim for a better quality of life for everyone, both now and in future generations. This concept is about achieving both social and economic goals whilst at the same time protecting and enhancing the environment. JWS are committed to creating a sustainable environment for its employees, local communities and anyone else affected by its operations and helping our customers and partners to do the same. We aim to do this by implementing practices and procedures to promote economic security, social improvement and environmental stewardship. This Sustainability Policy is supported by our Environmental Policy and Environmental Objectives which reflect more specific sustainability issues. We aim to ensure our operations promote sustainability by:
• Complying with and where possible exceeding the requirements of all applicable legislation, regulations and code of practices in respect to sustainability.
• Employing and retaining staff who have a high degree of awareness and expertise in sustainability.
• Raising sustainability and environmental awareness and promoting sound environmentally and ethically responsible behaviours in employees by providing continual training and development for all staff on sustainability issues.
• Developing and maintaining our site with due regard to the environmental impacts and social values and minimising the impact on sustainability of all our operations including office, MRF and transport activities.
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• Integrating sustainable considerations into all business decisions and working with customers to pursue, promote and develop sustainable business outcomes.
• Reducing energy consumption as much as is reasonably practicable from all activities and operations and seeking to use renewable energy sources were possible.
• Striving to minimise carbon emissions and prevent pollution from our operations where possible.
• Maintaining ISO 14001, OHSAS 18001 and ISO 9001 accredited Management Systems to assist in the implementation of this Sustainability Policy.
• Ensuring Directors and Management are involved in the implementation of this policy and reviewing sustainable performance to ensure continual improvement.
• Drive forward improvements in plant, machinery and equipment through upgrade and pro-active maintenance.
This Sustainability Policy shall be continually monitored and updated, particularly when changes in the scale and nature of our operations occur. The policy shall be updated at least every twelve months and made available to employees, contractors and visitors. 27.3 FLEET ENVIRONMENTAL POLICY Fleet Environmental Policy (EN_0148_GA_V6) Through its ISO 14001 certified Environmental Management System, Environmental Policy and everyday commitment to reducing our impact on the environment, JWS Waste extends this commitment to its fleet of vehicles. JWS is committed to reducing Green House Gas and tail pipe emissions, improving fuel economy, reducing miles driven, and reducing the need for major repairs, all which have an adverse impact on our environment. We aim to achieve this through:
• Servicing vehicles to maintain optimum performance, following or exceeding manufactures recommendations.
• Encouraging employees to observe eco-friendly driving habits through safe driving and an on-going driver training including SAFED training.
• Collecting and analysing fuel consumption data.
• Implementing a policy where all company vehicles meet Euro 5 and Euro 6 standards as a minimum.
• Implementing a replacement plan to ensure we are not running old, with high emissions.
• Planning routes and issuing jobs in a manor to minimise wasted mileage
• Monitoring fuel consumption and continually aiming to reduce CO2 emissions through training and review. JWS currently operate a fleet of 35 large goods vehicles which collect and transport various waste types to and from our recycling centre in Salford, therefore it is imperative that we use one of the most energy efficient trucks on the market. We continually monitor our fleet and as part of our on-going vehicle replacement plan, since 2015 we have purchased 15 new vehicles. These vehicles all have the latest European Emissions Standard 6 (Euro 6) engines which see a significant reduction in tail pipe and other emissions. JWS now run in total 35 vehicles with 31 of these having the latest Euro 6 Engine in total. The average age of a JWS fleet vehicle is just 2.1 years. In addition to our fleet of ‘on the road’ vehicles, JWS operate a fleet of mobile plant which are also included in our replacement plan. Since the beginning of 2016 we have replace three of the five mobile machines with the latest specification. This policy is implemented by the JWS Directors and is reviewed on an annual basis to ensure its relevance to the company’s operations.
28 QUALITY POLICY 28.1 QUALITY STATEMENT Quality Policy Statement (QM_0056_GA_V11) JWS Waste & Recycling Services provide customers with a range of transport based collection services and waste recycling and recovery services utilising purpose designed material recovery facilities. The Company recognises the importance to its future of adopting a strategy that bases the development of its business through the pursuit of quality in all aspects of the business.
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The commitment to quality is defined by the timely and efficient delivery of service and in meeting our landfill diversion goals through the implementation of operational systems, which reflect customer and business needs and meet the requirements of statutory regulations for safety and the environment. The demonstration of quality in the business is provided by the effective and consistent implementation and review of the following operational systems which reflect customer and business requirements and result in continual improvement in customer services and satisfaction:
• Driver collection procedure
• Site user instructions
• Employee induction procedure
• Employee training programme
• Employee performance reviews
• Risk assessment database
• Method statements
• Safety alert notices
• Container safety inspection
• Customer satisfaction monitoring
• Customer relations policy
• Customer service policy
• MRF output protocols The profitability of the Company is recognised as a key measure of the Company's ability to deliver customer service. Budgetary controls are in place to monitor financial performance and full management accounts including a profit and loss account and balance sheet are produced on a monthly basis. The development of employees through training and the empowerment of personnel is recognised as a key measure of quality in the organisation and is promoted by identifying training needs through regular staff meetings and individual performance reviews. As a training provider, JWS will ensure that they only deliver training which has been pre-approved by the relevant organisation where necessary (e.g. Driver CPC training). JWS will also actively seek to obtain feedback following each course to allow for the continuous assessment and improvement of our courses. The quality policy provides a framework for establishing and reviewing quality objectives. The process of continual improvement is met through a regular review of these objectives and our ISO 9001 accredited Quality Management System. All Company employees are made aware of this policy, the quality objectives and procedures. Training is provided to achieve the standards defined by the policy and employees are responsible for observing quality policy provisions and carrying out their work in accordance with the systems and procedures contained in the Management System. Employees are required to notify any failures in compliance to the policy. The quality policy will be continually improved through a process of management business reviews to identify required changes and improvements to the objectives set out. It is the responsibility of the Managing Director to ensure the quality policy is fully implemented and to set a timetable for regular review where the effectiveness of the policy can be assessed and staff can be encouraged to monitor, control, and audit and review the objectives set out.
28.2 CUSTOMER SERVICE For more information please refer to TBT 46 Customer Service (H&S_0300_JS). Customer Service means providing a quality product or service that satisfies the needs/wants of the customer and keeps them coming back. Good customer service means much more, it means continued success, increased profits, higher job satisfaction, improved company morale, better teamwork and market expansion of the service or product being sold. Think about places you enjoy doing business - stores, petrol stations, supplier’s banks etc. Why, aside from the actual product or service they provide, do you like doing business with them? The answer is you probably find them courteous, timely, friendly, flexible, and interested along with a series of other exemplary qualities. Now let’s review a business you dislike. Maybe it’s the local store that carries your product you need but who offers lousy service when you purchase. This service may be impolite coupled with unfriendly clerks or sales people, lack of flexibility, long queues and no empathy for the customer. In this case would it be fair to say if another store offered the same product you want and offered a better service you would shop there instead? This is the advantage of providing good service, because in a competitive market place, the unsatisfied customer shops elsewhere!
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The reality is that we prefer doing business with those we like and trust. We make an impression of somebody or something within the first 30 seconds of interaction therefore first impressions are key to developing trust and confidence in the customer.
Customer service facts
• Customers will spend up to 10% for the same product with better service!
• When a customer receives good service, they tell on average 10-12 people.
• When a customer receives poor service, they tell upwards of 20 people!
• There is an 82% chance the customer will repurchase from a company if they were satisfied.
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29 ADDITIONAL POLICIES 29.1 WELL BEING POLICY Well Being Policy (H&S_0053_GA_V7) JWS Waste & Recycling Services Limited (JWS) are committed to protecting the Health, Safety and Welfare of all employees. JWS recognise that workplace stress is a Health and Safety issue and acknowledge the importance of identifying and reducing workplace stressors. This policy shall apply to everyone in the Company. The Management Team are responsible for the implementation and the Company is responsible for providing the necessary resources. JWS shall aim to identify all workplace stressors and conduct risk assessments to eliminate stress or control the risks from stress. These Risk Assessments shall be regularly reviewed by management or a delegated person. JWS shall provide training for all managers’ and supervisory staff in good management practices, offer the opportunity of confidential counselling for staff affected by stress caused by either work or external factors, provide adequate resources to enable managers to implement the Company’s agreed stress management strategy and continually monitor this policy and will review and update as required. The policy shall be updated at least every twelve months or sooner if deemed necessary. Management Team Objectives
• Conduct and implement recommendations of risk assessment within their jurisdiction.
• Ensure good communication between management and staff, particularly where there are organisational and procedural changes.
• Ensure staff are fully trained to discharge their duties.
• Monitor workloads to ensure that people are not overloaded.
• Monitor working hours and overtime to ensure that staff are not overworking.
• Monitor holidays to ensure that staff are taking their full entitlement.
• Attend training as requested in good management practice and health and safety.
• Ensure that bullying and harassment is not tolerated within their jurisdiction.
• Be vigilant and offer additional support to a member of staff who is experiencing stress outside work.
• Support individuals who have been off sick with stress and agree with them, after consultation, on a planned return to work.
• Refer to specialist agencies as appropriate.
• Monitor and review the effectiveness of measures to reduce stress.
• Inform staff of any changes and development in the field of stress at work.
• Ensure the effective communication of this policy. Employee and Representative Commitment
• Raise issues of concern or suggested improvements with your representative or manager.
• Accept opportunities for counselling when recommended.
• Representatives will be meaningfully consulted on any changes to work practices or work design that could precipitate stress.
• Representatives will be able to consult with management on the issue of stress.
• Representatives will be involved in the risk assessment process.
29.2 SMOKE FREE POLICY Smoke Free Policy (H&S_0157_GA_V6) Purpose This policy has been developed to protect all employees, service users, customers and visitors from exposure to second-hand smoke and to assist compliance with the Health Act 2006. Exposure to second-hand smoke increases the risk of lung cancer, heart disease and other serious illnesses. Ventilation or separating smokers and non-smokers within the same airspace does not completely stop potentially dangerous exposure. Policy It is policy of JWS Waste & Recycling Services Limited (JWS) that all our workplaces are smoke free, and all employees have a right to work in a smoke free environment. This policy came into effect on Sunday 1 July 2007. Smoking, including the use of electronic cigarettes, is prohibited anywhere on JWS premises, this includes company vehicles. This policy applies to all employees, contractors, customers and visitors.
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Implementation Overall responsibility for policy implementation and review rests with Robin Tweedale the Managing Director. However, all staff are obliged to adhere to, and support the implementation of the policy. The Managing Director or delegated representative shall inform all existing employees, visitors and contractors of the policy and their role in the implementation and monitoring of the policy. They will also give all new personnel a copy of the policy on recruitment/induction. Appropriate ‘no-smoking’ signs will be clearly displayed at the entrances to and within the premises, and in all company vehicles. Non-Compliance Company disciplinary procedures will be followed if a member of staff does not comply with this policy. Contractors or visitors failing to comply with the policy will be asked to leave site immediately and not permitted to return. Those who do not comply with the smoke free law may also be liable to a fixed penalty fine and possible criminal prosecution. Help to Stop Smoking The NHS offers a range of free services to help smokers give up. Visit smokefree.nhs.uk or call the NHS Smoking Helpline on 0800 022 4332 for details. Alternatively, you can text ‘GIVE UP’ and your full postcode to 88088 to find a local NHS Stop Smoking Service. 29.3 ALCOHOL AND DRUG ABUSE POLICY Alcohol and Drug Abuse Policy (HR_0604_HS_V1) The following document sets out the policy of the Company on alcohol and drug use. It is important that every employee is aware of their obligations under this policy, and any queries should be addressed to the Managing Director. Alcohol Abuse Policy 1. The Company's policy is to forbid the consumption of alcohol on the Company's premises. 2. If any employee is found to be intoxicated at work or is found consuming alcohol on the Company's
premises, that employee will face disciplinary action on the grounds of gross misconduct under the Company's Discipline Procedure.
3. The Company has the right to conduct regular health checks to establish whether there are any alcohol or drug problems amongst employees who have safety critical roles, specifically any role where an individual operates a vehicle, machinery or equipment in any capacity on behalf of Company and additionally any role that involves working within the MRF or yard at JWS Waste & Recycling Services Limited.
4. Applicants (internal as well as external) for jobs which are safety critical, specifically any role where an individual drivers or operates a vehicle, machinery or equipment in any capacity on behalf of Company and additionally any role that involves working within the MRF or yard at JWS Waste & Recycling Services Limited may be requested to undergo a medical examination conducted by the Company's medical advisor which will seek to determine whether the applicant has an alcohol abuse problem or has taken a controlled drug.
5. If an applicant refuses to give consent to such an examination or refuses to undergo the screening, the Company has the right to reject his/her application and/or immediately withdraw any offer of employment made.
Drug Abuse Policy 1. The Company strictly forbids the possession, use or distribution of drugs for non-medical purposes on the
Company's premises. 2. An employee who is prescribed drugs by their doctor which may affect their ability to perform their duties
should discuss the problem immediately with their Manager. 3. Where it is suspected that a breach of the prohibition on substances has taken place, or if it is suspected
that an employee's work performance or conduct has been impaired through substance abuse and the employee is employed in a job where there is a risk to the health and safety of the employee and/or others, or it is a safety critical activity, specifically any role where an individual drivers or operates a vehicle, machinery or equipment in any capacity on behalf of Company and additionally any role that involves working within the MRF or yard at JWS Waste & Recycling Services Limited, the Company reserves the right to require an employee to undergo a medical examination to determine the cause of the problem.
4. Where any employee at such a request refuses to undergo a medical examination, such refusal will amount to gross misconduct in accordance with the Company's Disciplinary Procedure.
5. The Company reserves the right to search an employee or any of an employee's property held on the Company's premises at any time if the Company has reasonable grounds to believe that the prohibition on substances is being, or has been, infringed.
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6. If an employee refuses to comply with a search when requested to do so, such action will normally be treated as amounting to gross misconduct and will entitle the Company to take disciplinary action.
7. The Company reserves the right to inform the police of any suspicion it may have with regard to the use of controlled drugs by any of its employees on the Company's premises.
29.4 VEHICLE ROUTING AND SCHEDULING POLICY Vehicle Routing and Scheduling Policy (TO_0714_GVA_V1) JWS recognise the need for effective and sustainable vehicle route planning and scheduling through effective coordination of drivers and their activities. Through selecting appropriate routes, planning efficient delivery patterns and briefing JWS drivers on safe delivery practice, JWS endeavour to keep better control of all JWS vehicles and staff. Effective implementation of this Vehicle Routing and Scheduling Policy will ensure JWS meets some of the demands of the following objectives:
• Save time
• Save lost mileage
• Save money
• Reduce driver stress
• Reduce CO2 emissions
• Improve delivery procedures
• Improve customer relations Well planned deliveries are efficient and cost effective. They benefit from reduced lost time, reduced fuel use, improved vehicle utilisation and better managed drivers’ hours. To achieve this JWS will:
• Ensure all daily routing, planning and scheduling is overseen by an experienced Senior Traffic Planner.
• Always consider vulnerable road users at the vehicle routing and scheduling stage; particularly with regard to vehicle type, job type and site location.
• Always give high consideration to driver and vehicle type, specific site requirements (Site Sensitive Training), fuel economy and safety at the planning and scheduling stage.
• Ensure all drivers are provided with satellite navigation equipment and correct delivery address/site information at their daily brief, this will be via means of PDA (tablet). Drivers using their own satellite navigation systems are to be briefed with regard to usage of their own system.
• Ensure individual site Risk Assessments are carried out by drivers using the Work Mobile (PDA) Transport Hazard Assessment Form and/or the Near Miss/Suggestion Form.
• Ensure tolls and vehicle width, height and weight restrictions are discussed at the point of driver briefing.
• Consider all work/vehicle routes planned, taking into consideration current EU Tachograph Regulations 561/2006 and EU Working Time Regulations.
• Ensure Drivers complete their work as scheduled, ensuring any change in order or route deviation is authorised by the Senior Traffic Planner or Traffic Office Planners.
• Ensure consideration is given when planning and scheduling to the avoidance of areas which may present a risk to vulnerable road users; e.g. schools, city/town centres etc.
• Ensure Drivers using their own satellite navigation systems are briefed with regard to height/weight restrictions.
• Ensure the Senior Traffic Planner makes full use of planning tools by the Traffic Planners; Google maps, Skip-Trak and Spot-On Software.
• Ensure the Senior Traffic Planner and Planners are monitoring vehicle route deviation and productivity daily using Spot-On vehicle tracking software and driver work manifests.
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30 CERTIFICATES 30.1 SAFE CONTRACTOR CERTIFICATE
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30.2 ISO CERTIFICATION
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30.3 FORS JWS are now accredited to FORS, with Bronze membership. The Fleet Operator Recognition Scheme (FORS) is a voluntary accreditation scheme that promotes best practice for commercial vehicle operators. FORS encompasses all aspects of safety, efficiency, and environmental protection by encouraging and training fleet operators to measure, monitor and improve performance. For drivers FORS will help:
• Improve your skills, through its approved training programme. Helping you become a better driver, from learning how to drive more safely in urban areas to understanding how to reduce fuel consumption, you will be an even more valuable asset to our business.
• Boost your knowledge and understanding of current transport legislation. Getting up to speed on the latest rules of the road will make your job easier and help to reduce delays and costs for the business.
• Reduce risk through a range of courses tailored to the demands of fleet drivers, that will significantly reduce the chances of you having a road accident and helping to prevent injury to you and other road users.
