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Andrew Lyon 907.885.5553
Education Bachelor of Fine Arts, Brigham Young University Hawai’i. • GPA 3.82
Experience On-Board Supervisor, Alaska Railroad Corporation, Anchorage, AK. (April – October 2006, 2010, 2011, 2015,
2016) • Ensured that each Railroad guest receives outstanding customer service by providing a friendly environment
which includes greeting and acknowledging every visitor, answering questions, maintaining outstanding profes-sional standards, and a thorough knowledge of the route, biological and historical sites, public speaking, etc.
• Made minor cosmetic repairs to the inside of the train cabins. Including replacing panels, fixing chairs, replacing light blubs, servicing lavatories, and changing air fresheners.
• Managed depot crews of 20+ employees during boarding and de-boarding at Seward, Anchorage, Talkeetna, De-nali and Fairbanks.
• Supervised guest care services of 12+ tour guides daily. Resolved escalated customer complaints by providing excellent customer satisfaction recovery for 400+ customers daily.
General Manager, Pedersen Worldwide Incorporated, St. Thomas, USVI. (April 2012 – November 2012) • Managed 2 storefronts with 10+ employees, creating a fun and happy work environment. Lead daily employee
meetings discussing goals and promotions. Ran a bi-monthly training meeting presenting up-selling techniques for employees in a fun and motivating way.
• Built and designed both store front displays. Presenting merchandise in such as way that the corporate team said, “This is the best the St. Thomas stores have ever looked.”
• Rebuilt back of house storage area to accommodate an extra 300 square feet of storage space for new products.
Senior Web Marketing Coordinator, Brigham Young University Hawaii, Laie, HI. (April 2013 - September 2013) • Managed 5 person team in designing, producing, installing and maintaining print and digital media, print ready
flyers, handouts, posters, newsletters, as well as building web pages and website content for 20+ departments. • Established and maintained graphic design guidelines for internal and external signage. • Presented and participated department meetings for brainstorming new advertising ideas and themes through
final conception production.
Instructional & Media Systems Lighting Technician, Brigham Young University-Hawaii, Laie, HI. (January 2011 – April 2012)
• Set up, operate, and monitor audio and video equipment including: microphones, sound speakers, video screens, projectors, video monitors, recording equipment, sound and mixing boards.
• Create lighting displays for concerts, sports events, meetings, conventions, presentations, and news conferences. • Fixed lighting and video monitoring equipment when damaged or dirty. Updated software and hardware equip-
ment when needed.
Graphic Designer, The Alaska Club, Anchorage, AK. (April 2014 – March 2015) • Designed, produced, installed and maintained print and digital media, print ready flyers, handouts, posters,
newsletters, as well as building web pages and website content for 18+ locations. Maintained established graphic design guidelines for internal and external signage.
• Presented and participated in executive meetings for brainstorming new advertising ideas and themes through fi-nal conception production.
• Promoted teamwork with coworkers by assisting them complete tasks and helping them with their projects.
Volunteer Missionary,Church of Jesus Christ of Latter-Day Saints, Reykjavik, IS. (December 2006 - December 2008) • Helped native Icelanders develop life improvements skills while assisting them with yard, house, and farm work
for 2 years. • Fluent in Icelandic
