Ahmed Mahmoud Ahmed Mobile: +966582300009, Tel: +201001900290, Email: [email protected]Seeking a challenging senior level assignment with a reputed and progressive organization Core Competencies: Business Strategy Planning ~Business Development ~Retail Operations ~ Channel Management ~ Sales & Marketing ~ Network/ Operations Management ~ Market Penetration ~ General Administration and Human Resource Development ~ Customer Relationship Management ~ Competition Analysis Professional Synopsis A competent professional with a successful career spanning 14yrs managing sales & marketing, direct sales, channel and retail sales, product management and brand management. An extensive international exposure of establishing telecom brands, handsets brands and rollout of products and services to suit market requirements with a comprehensive go to market planning to gain market share in terms of subscribers as well as revenues. Adept at conceptualizing, planning & implementing business strategies in developing new channels from a start up change into large scale mass distribution networks as per established company objectives, policies & procedures etc., to achieve targeted profitability & growth of business. Experience of handling independent profit center operations including customer care and collections. Excellent relationship management, effective communication skills with the ability to network with all involved agencies with consummate ease. Currently associated with Samsung ( Track Telecom ) as SWS & Distribution Sales Manager – Saudi Arabia Key Functional Areas Sales and Marketing Operations Driving sales initiatives to achieve business goals & managing the frontline sales team to achieve them. Tracking competitor intelligence and reporting the same for developing competitive advantage. Monitoring market environment, identifying opportunities to develop new business, design, implement and monitor sales promotion plans in the region. Establishing new SWS & IR as per the expansion plan and devise promotional marketing strategies to stimulate sales growth.
1. Ahmed Mahmoud Ahmed Mobile: +966582300009, Tel:
+201001900290, Email: [email protected] Seeking a challenging
senior level assignment with a reputed and progressive organization
Core Competencies: Business Strategy Planning ~Business Development
~Retail Operations ~ Channel Management ~ Sales & Marketing ~
Network/ Operations Management ~ Market Penetration ~ General
Administration and Human Resource Development ~ Customer
Relationship Management ~ Competition Analysis Professional
Synopsis A competent professional with a successful career spanning
14yrs managing sales & marketing, direct sales, channel and
retail sales, product management and brand management. An extensive
international exposure of establishing telecom brands, handsets
brands and rollout of products and services to suit market
requirements with a comprehensive go to market planning to gain
market share in terms of subscribers as well as revenues. Adept at
conceptualizing, planning & implementing business strategies in
developing new channels from a start up change into large scale
mass distribution networks as per established company objectives,
policies & procedures etc., to achieve targeted profitability
& growth of business. Experience of handling independent profit
center operations including customer care and collections.
Excellent relationship management, effective communication skills
with the ability to network with all involved agencies with
consummate ease. Currently associated with Samsung (Track Telecom)
as SWS & Distribution Sales Manager Saudi Arabia Key Functional
Areas Sales and Marketing Operations Driving sales initiatives to
achieve business goals & managing the frontline sales team to
achieve them. Tracking competitor intelligence and reporting the
same for developing competitive advantage. Monitoring market
environment, identifying opportunities to develop new business,
design, implement and monitor sales promotion plans in the region.
Establishing new SWS & IR as per the expansion plan and devise
promotional marketing strategies to stimulate sales growth. Channel
& Distribution Management Recognizing and establishing
financially strong and reliable channel partners for deeper market
penetration; providing training & direction to channel partners
for ensuring quality performance. Conducting demand forecasting
& managing inventory, ensuring optimum inventory levels with
SWS& IR to ensure timely deliveries to the customers. Team
Management Leading, mentoring & monitoring the performance of
the team members to ensure efficiency in process operations and
meeting of individual & group targets. Creating and sustaining
a dynamic environment that fosters development opportunities and
motivates high performance amongst team members.
2. Education Bachelor of English Commerce & Business
Administration (Accounting), Helwan University, 1998 Career Summary
Samsung KSA Track Telecom , Oct ,2013 onwards SWS& Distribution
Sales Manager Zonik co. (Zain Nokia Partner), KSA Regional
Distribution Sales Manager March,2011 To Sep, 2013 Basic Functions:
To actively manage the sales function and all its related
activities to achieve corporate goals and targets and maximize
revenue streams in an environment that fosters growth and excellent
client relationship management. Duties & Responsibilities:
Responsible for the efficient and effective management of all sales
activities in the KSA. Develop sales objectives including sales
volume, cost of sales,product profitability, and market share to
attain company sales and profitability goals. Provide strategic and
operational direction to the companys sales operations functions to
maximize revenue. Develop relationships with strategic SWS partners
and IR resellers to increase the company chances in securing more
business for the company. Identify and respond to the needs of the
appointed sales channels in the region. Develop a comprehensive
client relationship management system to enhance and grow business
opportunities. Setup an effective forecasting system for sales to
ensure a good coordination with product / service rollout plan.
Participate in the proposal management process from opportunity
identification to contract award and collecting and presenting
information reviews. Control the execution of trade terms and
credit policy. Setup an effective monthly report to highlight
trends, developments, competitors, activity and customer needs and
report that market intelligence to GM and Marketing. Work with all
teams at all levels to achieve and deliver objectives at minimal
overhead, cost, etc. Provide timely reporting, forecasting, and
recommendations to management as and when necessary. Manage the
sales staff team in the region to achieve the planned Sales
KPIs.
3. Zonik co. (Zain Partner), KSA Alternative Channels Unit
Manager, July,2009 Till March,2011 Job Profile Responsible for the
Key Accounts acquisition and sales plan, business development and
implementation . Lead field sales effort to increase revenue by
developing, acquiring and implementing. Key Accounts Acquisition
and Growth: Develops clear business development plans for key
accounts segments with a focus on meeting revenue targets. Through
a business development discipline, build a robust sales pipeline
for new opportunities. Secure internal support for proposal
development and delivery of commitments (product / pricing/ claims/
operations). Lead proposal development for key prospects. Secure
internal commitment and communicate mutual expectations for a
seamless delivery of proposal. Identify and pursue opportunities to
develop and expand relationships with new and existing business and
channel partners. With a focus on revenue generation, directly
accountable for securing new wholesale group and alternative
channel opportunities. With a focus on growth and retention,
oversee and contribute to the development of account management
plans. Sales: Represent Sales at community, business and client
events. Lead for Alternative channel RFP responses Distribution
effectiveness: Effectively lead sales initiative identification,
prioritization, and resource management including cost reduction
initiatives that maintain customer facing service level
expectations. Architect and execute a sales force optimization
model. Initiates projects on behalf of Sales and represents Sales
on priority projects. Strategy: Contributes to the overall business
unit strategy Create and implement a year alternate channel
strategy with Distribution sales Director . Contributes to the
development and prioritization of Sales Initiatives. Significant
Contributions Successfully built the most professional AC business
in the KSA market Acquiring and managing the big accounts like
eXtra, Panda, Carrefour and e-max. Zonik co. (Zain Partner), KSA
SME & SOHO Regional Manager (Western region) KSA, August ,2008
To July,2009 Job Profile
4. Responsible for launching the SME business across KSA,
devising its business plans and initiating all start up operations.
Analyzing competition in the region and accordingly devising and
implementing marketing strategies to achieve company objectives.
Recruiting and managing the sales team to achieve the assigned
targets. Preparing a 30/60/90 forecast for all accounts, and ensure
that it is updated monthly. Negotiate and close profitable deals
with key accounts Represent the company at the trade association
meetings Significant Contributions Successfully built the most
professional SME in the KSA market Negotiated deals with big
accounts like Schlumberger and Nokia, generating around SR 130'000
monthly Succeeded in acquiring big accounts like Lilly and Dems,
along with others, generating SR 160'000 monthly Vodafone, Egypt
SME Account Manager (Managing Three Partners), Dec, 2006. Jul 2008
Enterprise sales Agent supervisor, Sep,2006 Nov, 2006 Job Profile
Develop a business plan and sales strategy for the market that
ensures attainment of company sales goals and profitability.
Developed and executed the full year business plan including: o
Forecasting (lines, handsets, Vas and products) o Promotions &
contests to ensure consistent delivery & growing sales trends.
o Area & industry tactical programs to drive sales penetration
level within assigned territories. Implemented effective strategies
for complete market penetration for all VF voice & solutions
across the assigned region Managed the ESAs relationship with VF
Follow up on the ESA annual plan, determine performance deviation,
prepare corrective action items & report it to VF management.
Provided ongoing and regular training to the ESAs Sales force on
all aspects of customer experience, processes and systems to
facilitate an exceptional experience and smooth transactions for
our customers. Provide guidance for all the ESAs sales force on
correct procedures and compliance with the companys Code of Conduct
Ensuring service delivery to the Partners Customer base through the
required delivery groups and management of all key stakeholders for
daily operations to Management Team; Contact Centers and support
departments; external third party service providers Successfully
managed Customer Service operations, ensuring fulfillment of
commitments and resolution of problems / complaints Significant
Contributions Successfully launched 3 new partners in Upper Egypt
Achieved all stipulated targets and was declared as the Best
Account Manager for 2006 Q4 Automated the manual processes with
systematic processes through Siebel system.
5. Vodafone Egypt Corporate Sales Executive ,Sep,2005 -
Aug,2006 Collects information required about the account and
establishes account profile. Calls on and maintains corporate
accounts on professional basis. Ensure customer satisfaction
through continuous follow up on customers needs, responding to
inquiries and solving problems as needed. Builds fruitful business
relationship with customers. Demonstrate and submit special offers
quotations and cost analysis. Negotiates special offers with
customers. Maximizes ARPU by selling value added services and new
features. Captures maximum business opportunities available in the
market increase the business scale. Significant Contributions The
first PTT service contract in Vodafone (Capital Taxi). The first
Wireless office service contract in Vodafone (AMA Arabia) Vodafone
Egypt Sr. Account Manager Rep, Sep,2003 till Aug,2005 Corperate
collection Rep, Oct,2001 till Aug,2003 Customer Services
Representative - Customer Operation, January 2001 - Sep, 2001
Significant Contributions May 2001 earned the 4 th position in the
Top Ten Representatives in call center as per Quality Assurance
Department. (outstanding score) July 2001 earned the 7th position
in the Top Ten Representatives in call center as per Quality
Assurance Department.(outstanding score - average 4.59) August 2001
earned the 10th position in the Top Ten Representatives in call
center as Quality Assurance Department. (Outstanding score average
4.63) Trainings PMP (Project Management Professional,2012)
Attended7 Habits of Highly Effective People, Interpersonal Skills
Program. Attended Workshops on Problem Solving & Decision
Making, Report Writing, Presentation skills, Management Excellence
etc Personal Details Date of Birth:1st AUG, 1974 Languages Known:
English, Arabic Nationality: Egyptian Location Preference: GUC,
Egypt