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Amanda M. Gutierrez333 Liberty Hill Rd., Boaz, AL,35956 (786) [email protected]______________________________________________________________CUSTOMER SERVICE➢ Over 5 years’ experience➢ Ability to represent any company in a diplomatic and tactful professional manner➢ Excellent skills in multitasking and prioritizing➢ Ability to interact with the diverse levels of an organization➢ Work effectively both as a team member and independently➢ Accustomed to fast pace flexible work environment➢ Conscientious and dependable with strong people skills._____________________________________________________________________________________QUALIFICATION HIGHLIGHTS▪ Fluent in Spanish ▪ Experience in Customer Service▪ Proficient in computer & applications▪ Productivity/Efficiency Improvement________________________________________________________________________PROFESSIONAL EXPERIENCETerrAvila Consulting, LLC, Miami, FL 2013-2015Administrative Assistant➢ Provided administrative support for the management team, project managers, marketing and sales department, and human resources department.➢ Updating Project Plans➢ Answered customer inquiries in person, by telephone and via email ➢ Organized Director's calendars, travel arrangements, meetings, and events➢ Used MS Access database software to keep records of clients, invoices, payments and cancellations.➢ Trained new hires.
Starbucks, Miami, FL 2012-2013Barista➢ Dealt with client problems and complaints keeping cordial and helpful➢ Operated the cash register and handled return or exchange requests➢ Provided excellent customer service
South Motors Mazda, Miami, FL 2011-2012Sales Cashier➢ Dealt with client problems and complaints keeping cordial and helpful➢ Trained the client service department on customer service and phone skills➢ Assisted customers by phone➢ Supported IT employees within the company➢ Explained clients the terms of warranties➢ Operated the cash register and handled return or exchange requests➢ Described the financing options and handled the paperwork required for making a sale_____________________________________________________________________________________EDUCATION Miami Dade College Kendall Campus Associates in Arts, English Literature, 2015
