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AMANDA M. JENKINS2447 Jett Hill Road
Cincinnati, Ohio 45157C (513) 519-3301
SUMMARYA forward-thinking and results-driven professional, with a proven record of accomplishment in program management, customer service, human resources, data analysis, employee relations, accounts payable, process improvement, social media management, personnel management, office administration, and payroll management. Leverages keen attention to detail and strong analytical talents to ensure maximizing efficiency and surpassing expectations. A detail-oriented leader, with a demonstrated capability to effectively assist upper management and deliver progressive change to ensure the sustained prosperity of an organization.
COMPUTER SKILLSMicrosoft Office Suite, Internet Explorer, Great Plains, Sharepoint, Retail Link Database, Document Direct, Lotus Notes 4.0, Mortgage Ware, Test Works 4, DacEasy Accounting, MapPoint, SAP/Oracle GUI Interface, Travel and Expense, Expressions Web Software, FrontPage, Get There Travel Site, DataEase, Prism, Becton/Schantz Software, Pinnacle banking software, Demandtech (IBM deal software), Quickbooks
EXPERIENCE
Post Browning, Inc. Project Manager, 2016 – Present
Manage project, coordinate with each department from purchasing to installation and warranty, work closely with sales team to process orders and expedite where necessary, review financial status of projects and adjust costs where necessary, lead weekly status conference calls with teams involved to determine status of projects, update processes for efficiency, move to a digital process, build SharePoint to be utilized by the team for project management, status, and installation schedules, collaborate with service department to be sure processed are followed and updated where necessary to provide correct information for equipment and warranty purposes, purchasing, provide Purchase Orders for subcontractors, Manage specific accounts providing excellent customer service
Project Management for sales team Financial review of projects and adjustments to be sure profit is in line Provide sales team with sales reports and status updates of projects Lead weekly status calls with sales, service & installation teams Manage installation calendar Update processes for efficiency Move to a digital process Build SharePoint site to be utilized by team for project management, status and installation schedules Purchasing from vendors and provide purchase orders to subcontractors Expedite orders and projects as necessary to meet deadlines
Amanda M. Jenkins
THE SELL GROUP, INC. Newport, KYBusiness Administrator 2015 – 2016
Account management, determine commission breakouts for paid commissions on assigned accounts, account reconciliation, process orders, liaison between Kroger buyers and manufacturers, facilitates delivery date change requests, monthly sales reports, account collections, works with all divisions on processes and procedures, works closely with President to insure accounts are maintained in good standing.
Manage specific accounts providing excellent customer service Analyze sales data to help understand the outcome of specific sales and sales periods Liaison between Kroger buyers and manufacturer’s to communicate about date changes, late shipments and resolve
additional issues as they arise Accounts receivable including determining commission breakout for corporate divisions and coding for GL accounts Deposit funds received into bank accounts using Pinnacle online software and scanner Account payable Billing and invoicing Reduced office expenses by 30% Discovered payment errors and missing payments through reconciliation Modernize processes and procedures making them more automated through Excel reducing room for human error
WALMART STORES, INC. Cincinnati, OhioRegional Operations Support, Administrative Assistant 2008-2014
Resolved internal and external customer incidents. Delegated projects to market assistants to drive processes throughout stores. Assisted divisional finance team with monthly reports pulled from retail link. Created presentation and instructions for mail merge projects for project utilized by each region in business unit. Set appointments with vendors and suppliers. Updated and uploaded weekly reports to SharePoint and also maintained site. Assisted regional general manager and other operational support personnel at multiple levels. Oversaw hotel and meeting reservations and travel arrangements for team members and visitors. Purchased office supplies, managed expenses and located ways to save money. Positioned development with regional staff and market team members.
Demonstrated servant leadership with daily support to ten market assistants, 12 market managers and 92 store managers within region with questions about operational direction, customer incidents, computer questions and collectibles.
Collaborated with home office on local Facebook page innovations for stores, as well as additional and growing Facebook initiatives, leading corporation with collection format and preparation for rollout.
Analyzed weekly reports for trends and possible corrections or deep dives necessary to explore root-cause. Calculated and updated wage projections for stores.
Drove on-time execution and completion of tasks for event calendar and also compliance dashboard. Created Power Point presentations for delivery to divisional office and also officers’ meetings on operational and
merchandising strategies. Lead regional assistant, coached, trained and supported all other administrative staff within region, division and other
region’s within business unit. Facilitated and presented monthly conference calls and Webinars with market assistants to aid in personal development
and software skill set, allow for best practice-sharing and also provide operational direction as needed. Coordinated closely with divisional assistant on meeting planners, calendar organization and details for corporate meetings. Answered phone calls and assisted, where possible, to allow regional team members time to focus on other tasks. Sought E-learning modules to assist administrative staff with duties, such as customer satisfaction, and distributed and
directed to market assistants.
Amanda M. Jenkins
AMERICAN BLADE SOURCE, INC., Amelia, OhioPurchasing, Sales and Office Coordinator, 2006-2008
Managed sales and marketing, cold calls, mailings, e-mails and faxes to obtain new business. Acted as primary customer interface via telephone and e-mail. Worked closely with suppliers for pricing and expediting orders for delivery. Researched requests for quotes and wrote quotations.
Negotiated materials pricing with suppliers. Generated purchase orders for vendors and capital purchases. Maintained network, computers and all office equipment. Hired and maintained personnel records.
METCUT RESEARCH ASSOCIATES, INC., Cincinnati, OhioTechnical Assistant/Administrative Assistant, 2000-2006
Worked closely with engineering program manager and laboratory supervisor to schedule incoming work. Oversaw computer system administration, including SAP, Great Plains, Oracle and DataEase. Drafted proposals. Researched requests for quotes preceding proposals. Wrote proposals to alleviate work from engineering program manager. Generated purchase orders for sub-vendors, capital purchases or testing product. Developed and maintained filing systems for proposals, purchase orders and closed jobs. Created burned CDs of all closed jobs monthly.
Served as primary customer interface via telephone and e-mail. Communicated with parent company in U.S. and sister company in France.
Functioned as IT liaison for software evaluation and feedback. Supported IT manager and functioned as backup. Maintained and tracked administrative job function changes. Published changes to administrative staff.
ADDITIONAL EXPERIENCE THE PROVIDENT BANK, Cincinnati, Ohio, Mortgage Loan Closer I, 1997-1999. Prepared mortgage closing packages. Acted as primary interface with title company, facilitating receipt of loan package by title company. Cleared and processed any underwriting conditions stipulated. Obtained homeowners insurance certification before closing. Answered customer questions. Worked closely with brokers. Cleared corrections for closed files. Interfaced with other departments.
SHEER WHITE CLEANING, LLC – Operations Manager – 2014 – Present. Manage operations, fleet management, hiring paperwork, invoicing, accounts receivable, work closely with Field Manager to be sure schedules are maintained, implemented processes and procedures for appointment confirmations, cleaning processes, worksheet confirmations for commercial accounts, marketing, web design, discount programs.
EducationBachelor in Business Administration, American Public University, 2015
AFFILIATIONS Toastmasters International Member, Public Speaking GroupSouthwest Ohio Doberman Rescue – Vice President
Mission to take in, rehabilitate and rehome homeless Doberman Pinschers. Managed volunteer’s within rescue facility and coordinated outside activities for public education and awarenessRecruited volunteers, increased volunteer base by over 20%Coordinated fundraising efforts and increased cash flow by 200%Successfully rehomed over 500 Doberman’s into new forever homes and maintained in contact for continued support
Amanda M. Jenkins
Amanda M. Jenkins
February 21, 2014
To whom it may concern,
I would like to provide my support for Amanda Jenkins in the position she is being considered for as a Business Compliance Administrator. I have had the pleasure of knowing Amanda since 2009, and have had the opportunity to work closely with her for the past 4 years. Amanda demonstrates skills and attributes that make her a quality leader, as well as a valuable collaborative team member. Amanda works well independently with minimal direction. Her attention to detail is very astute. Her ability to prioritize tasks and provide a high level of organization is a valuable resource. She has the ability to work well in a team environment and is always willing and eager to learn new tasks and skills. She is not afraid of new challenges and meets them with a fierce tenacity. She carries herself well in front of leaders in executive roles showing a good executive presence. Her willingness to strive for continual improvement and streamlining of processes is unprecedented. Amanda has a commanding presence and the ability to take charge in situations, but also shows a quality of following direction knowing when to be a leader, and when to be a team player. Her communication skills both verbal and written are well poised and timely. She has a drive to always ensure the best product is turned out in any given situation. Amanda has proven to demonstrate excellent judgment in her work and is always striving to improve the business in which she is in. She has the ability to see both sides of a situation and the willingness to make the right decision even if that decision is difficult. She has willingness to seek out answers and utilize resources when it is appropriate to do so to ensure tasks are completed with excellence. She shows a genuine caring nature with everyone in which she comes in contact with. Amanda would be a valuable team member to your organization.
Please feel free to contact me with any questions.
Sincerely,
Phillip L. Nichols
Senior Manager Walmart Talent Development Great Lakes Division
Cell: (913) 963-5270
Amanda M. Jenkins
From: Gregory P. McDermitt To: Whom it may concern Subj: Recommendation for Mandy Jenkins I have had the good fortune to work with Mandy from December 2012 to February 2014. Every day I was impressed with Mandy’s work ethic, reliability and trustworthiness. Mandy’s attention to detail and dedication to her job has created a positive and convenient environment which ultimately led to the success of the business. She seamlessly adapts to a change and is always willing to assist with duties not always assigned to her position. I recommend without reservation that anyone with the opportunity to accept Mandy into any position do so with confidence. She is a natural leader, exceptionally intelligent, a hard worker, and above all else, a great person. I look forward to hearing of her continued successes in life. Please feel free to contact me with any further questions at (419) 733-1410 or [email protected]
