Armando R. Amaro1315 W.38th Street, Los Angeles, Ca 90062

949-689-4897aatomcat71@yahoo.com

SUMMARYSuccessful Certified Technician highly experienced in troubleshooting techniques, executing high-quality repairs, and providing quality service to customers.

CORE QUALIFICATIONS Extensive computer installation and maintenance experience. Experienced in installing, removing and maintaining fiber optic, and copper cables, microwave

and wireless antennas. Strong familiarity with workstation setup and computer hardware and software applications. Superior skills in repairing peripheral computer equipment such modems printers and scanners. Exceptional skills in installing and maintaining hardware and network cables. High troubleshooting and analytical abilities. Well-versed in installing windows, software, applications, antivirus and patches. Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the

quality of results. Experienced user of Microsoft Office Applications (Word, Excel, PowerPoint and Access). Able to configure VPN and server/client side hardware and software. Known for working efficiently with minimal supervision. Committed to learn and relate technical concepts promptly. Proficient in working with end-users remotely. Demonstrated experience in Microsoft Windows XP, Vista, 7, 8, and 10. Familiar with active directory security and policies. Experienced with Citrix Systems. Strong attention to detail. Excellent organizational skills. Able to lift up to 50 lbs. Bilingual English/Spanish. Excellent customer service acumen. Excellent analytical and problem solving skills. Outstanding communication skills to relate with team members and support workers.

EXPERIENCEComputer Repair Technician 8/1996 - PresentFree-Lance Los Angeles, CAProvide affordable & professional residential computer service and repair. Upgrade internal and external PC components. Evaluate technical issues, solve customer concerns, and troubleshot computer problems in an efficient and courteous manner. Perform virus and spyware removal. Setup wireless home networks and wireless printers. Issue advice to home users on the purchase of various computer equipment options.

Electrical Construction Ground Man / Apprentice Electrical Lineman 06/2001 – 11/2015IBEW Local 47 Riverside, CAAssist with the installation, operation, maintenance and repair of high and low voltage overhead and underground electrical power lines and systems. Assist in the construction, operation, maintenance and repair of high voltage transmission and substation facilities. Operate motorized equipment, use hand tools, and perform routine maintenance on electrical equipment, machinery, and tools. Follow safety guidelines as part of training. Stock and service utility trucks as needed. Perform duties as part of the recovery force during emergencies and disasters.

Apprentice Cable Splicer 04/06 – 09/07

Southern California Edison Los Angeles, CAAssist in the construction, installation, removal, maintenance, and repair overhead and underground communication cable systems. Install, remove and maintain fiber optic, and copper cables, microwave and wireless antennas. Operate test equipment such as OTDRs, TDRs, amp, volt or ohm meters, and cable test sets fault finder, explosimeter and cable locator. Patrol cables, investigate interruptions and make temporary or permanent repairs as needed.

PC Field Technician 6/2002 - 5/2004Systems By Los Angeles, CA

Provide off-site desktop support services for small to medium businesses. Install, configure and upgrade hardware, operating systems and software. Frequently use initiative and independent judgment within established guidelines and procedures and organized own work, set priorities and meet critical time deadlines. Communicate effectively with customers to effectively and sufficiently exchange or convey information.

Help Desk Engineer II 02/08 - 03/09En Pointe Technologies Los Angeles, CAProvide technical support for computer network communications, and data transmission utilizing Frame Relay, Dial-up, and /or VPN. Interface with customers and get information needed to resolve technical issues. Follow up with customers on resolved problems. Escalate to 2nd level support when necessary. Diagnose to help fix technical problems as they occur. Fill out Help Desk tickets when required for second level support. Reset passwords, and create new accounts as required per company policy.

Driver/ATM Technical Supervisor 10/96 – 09/97Dunbar Armored Los Angeles, CAAs Driver, I was responsible for the safe pick-up and delivery of customer valuables and/or cargo and provide transportation via armored trucks.As ATM Technician, Perform 1st and 2nd troubleshooting and repairs on various ATMs. Perform preventative and corrective maintenance and on ATM's when needed. Maintain and order stock depending on the type of ATM (NCR or Diebold). Interact with ATM owner, bank representative, or any subcontractor to solve and report customer ATM issues. Provide on-site or off-site training for newly hired technicians.

Aviation Boatswain Mate 3rd Class 07/90 – 08/96U.S. NavyOperate and perform preventive and corrective maintenance on steam, electro-mechanical, hydraulic, retraction engines and associated equipment. Perform maintenance and repairs to control panels, gauges, electronic, hydraulic, pneumatic, mechanical systems, and all other related equipment.

EDUCATIONCertificate – Basic Electrical Theory 2002Los Angeles Trade Technical College Los Angeles, CA

Certificate - Computer Repair/Networking 2000Computer Education Institute Los Angeles, CA

Military C School – Advance Catapult Operation and Maintenance 05/1994U.S. Navy – Naval Weapons Station Lakehurst Lakehurst, NJ

Military A School – Basic Operations and Maintenance 08/1992U.S. Navy – Naval Air Station Memphis Memphis, TN

CERTIFICATESCompTIA A+CompTIA Network+Microsoft Certified Professional (MCP)

MILITARY

U.S. Navy July 1990 – August 1996Honorable Discharge