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©In
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2005
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Innovation, Coordination and Collaboration in Service Driven Manufacturing Supply Chains
Introduction to InCoCo-SAmit Garg
2Amit Garg / Aachen / 4th October 2005
©In
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Contents
Top 1: InCoCo-S Vision & Objective
Top 2: Business Related Services
Top 3: Business Challenges
Top 4: Research Challenges
Top 5: Workpackage Structure
Top 6: Role of Consortium Members
Top 7: Project Management
Top 8: Facts & Figures
Top 9: …
3Amit Garg / Aachen / 4th October 2005
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Motivation for InCoCo-S
Customer’s Customer
Deliver
Suppliers’Supplier
Supplier
Internal or External Your Company
Customer
Internal or External
SourceDeliverMakeDeliverMakeSource Source
Plan
Return ReturnSource DeliverMake
Return
Return
PlanPlan PlanPlan
ReturnReturn Return
Return
SP - QualitySP - Quality SP - LogisticsSP - LogisticsSP – MaintenanceSP – Maintenance
Growing Interdependence on Business Related Services (BRS)
InCoCo-S aims to manage this Interdependency between the Manufacturing Supply Chain and Service Providersby developing Service Oriented S-SCOR Reference Model
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InCoCo-S Manage Interdependency - SC & SP
Enabling Coordination between different user & service provider
Developing Metrics for measuring performance of service providers
Encapsulating the Coordination Mechanisms and Measure of
Performance into an integrated Framework S-SCOR
5Amit Garg / Aachen / 4th October 2005
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InCoCo-S Vision
To Increase and Sustain the Overall Performance and Competitiveness of both Manufacturing Supply Chains and their Service Providers
To Increase and Sustain the Overall Performance and Competitiveness of both Manufacturing Supply Chains and their Service Providers
6Amit Garg / Aachen / 4th October 2005
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InCoCo-S Objective
To provide a Standardized Framework of Collaboration and Coordination
Processes for the Integration of BRS - Providers into Fast and Flexible
Manufacturing Supply Chains in order to gain a Competitive Advantage.
To provide a Standardized Framework of Collaboration and Coordination
Processes for the Integration of BRS - Providers into Fast and Flexible
Manufacturing Supply Chains in order to gain a Competitive Advantage.
7Amit Garg / Aachen / 4th October 2005
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Business Related ServicesPr
oces
s In
depe
nden
tPr
oces
s In
depe
nden
tPr
oces
s D
epen
dent
Proc
ess
Dep
ende
nt
IT Services – Computer, IT, Telecommunication Services
Facility Management – Cleaning, Security, Environmental, Real Estate (Warehouse)
Administration - Audit & Certification, Consultancy, Legal Services
Personal, Training and Administrative, HR Services
Financial Services – Banking, Insurance, Rental & Leasing
InternalLogistics
QualityControl
InboundLogistics
Logistics
QualityControl
Transport
Packaging
Installation
Assembly
Outbound Logistics Installation
Refurbishment
Recycling
Disassemble
Maintenance
Remote Services
IT-Integration
Spare Parts
BOT
CRM Services
End of UseAfter Sales
R & D Services
Prototyping Services
Design & Planning
Customer Care
Market Research
Advertising
Marketing& Sales
SOURCE DELIVER RETURNPLAN MAKE
Inspection &Maintenance
Tools Calibration
BOT
Repair
Tool Making
Cleaning
Production Assembly
8Amit Garg / Aachen / 4th October 2005
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InCoCo-S Project StructureW
P 1
–P
roje
ct M
anag
emen
t
WP 4Performance Measurement
WP 2Specification of business and
analysis of requirements
WP 3Collaboration strategy andcoordination mechanism
WP 5Evaluation of coordination
framework using simulation
WP 6SCOR model enhancement
WP 7Implementation of information& decision support systems
WP 8Dissemination, exploitation
& training
InCoCo-S
Business Case 1
Inbound Logistics &Quality Services
Business Case 2
Synchronize MaintenanceBusiness Processes
Business Case 3
Automatic Analyses withIntegrated Monitoring Systems
Business Case 4
Outbound (Quality)Service Offers
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Business Challenge
For Manufacturing Supply ChainsTo integrate and synchronize services from external providers into their existing and continuously evolving supply chains
To successfully measure, control and evaluate the performance of these joint activities, both at the operational & strategic levels.
For Supporting Service Companies To meet service requirements irrespective of place and time through coordinated and synchronized activities
To remain a reliable, competitive and innovative partner for global manufacturing organizations in a long term.
10Amit Garg / Aachen / 4th October 2005
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Business Cases
SCOR Perspectives: Manufacturing Value Chain Architecture
Manufacturing Chain Supporting Services
“Deliver”“Deliver”
Outbound Services“Quality Deliver” i.e.
- Parts Control Services - Customer Packing Services
Outbound Services“Quality Deliver” i.e.
- Parts Control Services - Customer Packing Services
BC IV “Deliver” Supporting Services
“Make”“Make”
Manufacturing Services“Embedded Maintenance” i.e.-Remote Connected Services
- Asset Efficiency Services
Manufacturing Services“Embedded Maintenance” i.e.-Remote Connected Services
- Asset Efficiency Services
BC II & III “Make” Supporting Services
“Source”“Source”
Inbound Services:“Quality Cost Collaboration”,-Inbound Quality Services
Inbound Services:“Quality Cost Collaboration”,-Inbound Quality Services
BC I “Source” Supporting Services
11Amit Garg / Aachen / 4th October 2005
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Research Challenge
Design new Coordination Mechanisms for Service Supply Chain
Develop new Performance Metrics to measure the performance and
impact of Services on SC
Enrich Managerial Decision making by integrating coordination
mechanisms and performance metrics
Integrate & Standardize the activities, functions, interdependencies,
interfaces into S-SCOR
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Research Workpackages
• Standardization of S-SCOR Reference Model
• Evaluation of Coordination Framework by Empirical Methods • Development of Simulation Models & Gaming Environment
• Evaluation of Coordination Framework by Empirical Methods • Development of Simulation Models & Gaming Environment
• Development of Negotiation Schemes• Synchronization of information & planning systems
• Development of Negotiation Schemes• Synchronization of information & planning systems
• Business Analysis & Requirement Specification• Metrics for Measuring the Performance of Service Providers
• Design of Collaboration Strategies & Coordination Mechanisms
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WP 1 – Project Management
WP 8 – Training, Dissemination & ExploitationWP 8 – Training, Dissemination & ExploitationW
P 2
–B
usin
ess
Spec
ifica
tion
&
Req
uire
men
ts A
naly
sis
WP
2 –
Bus
ines
s Sp
ecifi
catio
n &
R
equi
rem
ents
Ana
lysi
sWP 3 - Design of
Collaboration Strategy & Coordination Mechanisms
WP 3 - Design of Collaboration Strategy &
Coordination Mechanisms
WP 4 - Design of Integrated Measure of Performance
WP 4 - Design of Integrated Measure of Performance
WP 6 – Enhancement of S-SCOR Reference Model
WP 6 – Enhancement of S-SCOR Reference Model
WP 7 – Implementation of Information & Decision
Support System
WP 7 – Implementation of Information & Decision
Support System
WP 5 – Evaluation of Coordination Framework
using Simulation
WP 5 – Evaluation of Coordination Framework
using Simulation
Workpackage Orientation
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InCoCo-’S’ - Consortium
15Amit Garg / Aachen / 4th October 2005
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“Source” “Make” “Deliver”
Inbound Services:“Quality Collaboration”
Manufacturing Services“Embedded Maintenance”
Outbound Services“Quality Deliver”
“Plan” Integrated Service – Supply Chain Information Systems, Business Processes, Performance Metrics
FIR, ETHZ, ITEM-HSG, POLIMI, UNIHH
Eur
opea
n In
dust
ry In
terfa
ce: T
ECH
IND
Eur
opea
n In
dust
ry In
terfa
ce: T
ECH
IND
SME and EASTERN EUROPE Interface: ICMSME and EASTERN EUROPE Interface: ICM
Sta
ndar
diza
tion
Inte
rface
: H2O
, SC
CS
tand
ardi
zatio
n In
terfa
ce: H
2O, S
CC
InCoCo S-SCOR Framework: Integrated Value Chain Approach
SCOR Perspectives: Manufacturing Value Chain Architecture
Synchronization of Information & Planning Systems: SAP AGSimulation based Training: Ventana
Synchronization of Information & Planning Systems: SAP AGSimulation based Training: Ventana
Case 1: SIGPACK Case 2 & 3: COMAU & SKF Case 4: SIGPACK
SME Adaptation of S-Score to improve Eastern Europe Partner Services: UNITECHEastern Europe Extension and Russia HÖRMANN / Manufacturing SME INM, ADIGERoadmap and Policy Recommendations for S-SCOR in SME and Eastern Europe Services
IMS
BR
IDG
E:
IMS
BR
IDG
E:
Role of Consortium Members
16Amit Garg / Aachen / 4th October 2005
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Facts and Figures
Start: 1st October 2005
Run Time: 30 months
Core Participants: 17
5 Research Institutes (FIR, ETHZ, UNISG, POLIMI, UNIHH)
3 Business Case Industry Partners (SIGPACK, SKF, COMAU)
1 IT - Supplier (SAP)
1 Simulation Expert (Ventana)
2 Industrial Exploitation Partners (ICM, TECHIND)
4 SME Partners (HÖRMANN, INM, UNITECH, ADIGE)
1 Standardization body (H2O)
17Amit Garg / Aachen / 4th October 2005
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History of Project
Received high ranking with a total score of 25.5 Approved for a funding of 2.9 Million Euro
Submitted in 2nd IST NMP Joint Call on 19th October 2004 at 16.57 Hours
Major Challenges faced during negotiation:
Contract from EC expected during next weeks
Consortium Agreement is being currently prepared
18Amit Garg / Aachen / 4th October 2005
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On behalf of InCoCo-S Team at FIR
Thank you for your attention!
M. TechAmit Garg
Pontdriesch 14/16, D-52062 AachenTel. ++49 / 241 / 47705 – 439Fax ++49 / 241 / 4 77 05 – 199Email: [email protected]
Production Management
