América Móvil, AT&T, BCE, Bharti Airtel, BT Group ...€¦ · América Móvil, AT&T, BCE, Bharti Airtel, BT Group, CenturyLink, China Mobile, China Telecom, China Unicom, Deutsche

América Móvil, AT&T, BCE, Bharti Airtel, BT Group, CenturyLink, China M o b i l e , C h i n a T e l e c o m , C h i n a Unicom, Deutsche Telekom, Etisalat, France Telecom, KDDI, KPN, MTN Group, Nippon Telegraph & Tel,R o g e r s C o m m u n i c a t i o n s , S a u d iTelecom, SingTel , Sistema JSFC,Softbank, Telecom Italia, Telefónica,Telenor, TeliaSonera, Telstra, Telus,V e r i z o n C o m m u n i c a t i o n s ,V i m p e l C o m , a n d V o d a f o n e .

2013 Sustainability Reporting of the World’s Largest Telecommunications Companies

Pacific Sustainability Index Scores:

A benchmarking tool for online sustainability repor ng

Contents Topics Page Company Rankings 3 Lead Analyst’s Commentary 5 PSI Overview 8 PSI Scoring in a Nutshell 9 Sector Performance 10 Visual Cluster Analysis 11 Environmental Topics 12 Social and Human Rights Topics 13 Environmental Intent Scores Ranking 14 Environmental Reporting Scores Ranking 15 Environmental Performance Scores Ranking

16

Social Intent Scores Ranking 17 Social Reporting Scores Ranking 18 Social Performance Scores Ranking 19 Human Rights Reporting Element 20 Performance by Country 19 Relationship Between PSI Scores and Financial Variables

20

Explicit Numerical Goals Reported 24 Topics Showing Performance Improvement over Previous Year Data

28

Topics in which Performance was Better than Sector Average

33

Commentaries alphabetically listed by company name

36

Appendix: PSI Questionnaire 144 Questions should be addressed to: Dr. J. Emil Morhardt, Director ([email protected], 909-621-8190) Elgeritte Adidjaja, Research Fellow ([email protected], 909-621-8698) Roberts Environmental Center Claremont McKenna College 925 N. Mills Ave. Claremont, CA 91711-5916 USA

The Roberts Environmental Center has been the foremost analyst of corporate sustainability reporting for over a decade. We analyze corporate online disclosure using our Pacific Sustainability Index (PSI) and publish the results online. The goal of corporate report analysis conducted by the Roberts Environmental Center is to acquaint students with environmental and social issues facing the world’s industries, and the ways in which industry approaches and resolves these issues. The data presented in this report were collected by students at the Roberts Environmental Center:

Lead Analyst Grant Yang

Sustainability Management Analyst

Alec Koh

Environmental Analyst Su Min Ha

Social and Human Rights Analyst

Taryn Akiyama Isaac Thomas

Special Project Manager

Lucas Van Houten

Media/Public Relation Quinn Chasan Sierra Gibson Jacob Shimkus

Copyright 2013 © by J. Emil Morhardt. All rights reserved.

4.367.18

7.61

10.12

12.72

13.89

18.95

19.56

20.10

33.53

34.28

37.84

39.0040.13

41.13

41.40

42.03

42.16

42.78

44.39

45.67

47.18

48.06

49.35

49.72

52.45

53.22

53.22

54.20

0 20 40 60 80 100

Saudi Telecom

China Unicom

Sistema JSFC

America Movil

Etisalat

China

VimpelCom

CenturyLink

Softbank

Verizon

TeliaSonera

MTN Group

Bharti Airtel

China Mobile Ltd.

KPN

NTT DoCoMo

Telenor

Telecom Italia

Rogers

SingTel

Deutsche Telekom

Telus

KDDI

Telstra

Vodafone

BCE

AT&T

Telefónica

France Télécom

BT Group

Company Rankings

Grade Company Name Country

A+ BT Group United KingdomA+ France Télécom FranceA Telefónica SpainA AT&T United States

adanaCECBAA Vodafone United KingdomA- Telstra AustraliaA- KDDI JapanA- Telus CanadaA- Deutsche Telekom GermanyB+ SingTel SingaporeB+ Rogers Communications CanadaB+ Telecom Italia ItalyB+ Telenor NorwayB+ NTT DoCoMo Japan

sdnalrehteNNPK+BB China Mobile Ltd. Hong Kong-ChinaB Bharti Airtel IndiaB MTN Group South AfricaB- TeliaSonera SwedenB- Verizon Communications United StatesC- Softbank JapanC- CenturyLink United StatesD+ VimpelCom NetherlandsD China Telecommunications ChinaD Etisalat United Arab EmiratesD- America Movil MexicoD- Sistema JSFC RussiaD- China Unicom Hong Kong-ChinaF Saudi Telecom Saudi Arabia

55.82

www.roberts.cmc.edu 3 Sustainability Reporting of the World's Largest Telecommunications Companies

Lead Analysts’ Commentary Grant Yang ‘15 & Alec Koh ‘16

he quality of corporate sustainability reports from the telecommunications companies we evaluated this year varied vastly from company to company. Some firms, such as Bell Canada Enterprises and China Mobile had exceptionally well organized reports earning high marks in our scoring system with their extensive data collections and detailed initiatives. On the other hand, some weaker companies lacked even the simplest information in their report, or in some concerning cases, had no corporate sustainability report at all. There were a few companies in the middle in terms of sustainability management, but for the most part, companies in the telecommunications sector either scored very well or very poorly. Companies laid the groundwork needed in order to improve on their sustainability initiatives by constructing an organized CSR and setting up a solid sustainability management structure. There were a few companies that did not have any formal CSRs or any initiatives beyond claiming they were taking the necessary measures to reduce their impact on the environment. These companies need to begin to build a CSR if they want to move towards a more sustainable future as well as a better PSI score. Although all questions in the PSI have equal weight, the strength of a company's social and environmental initiatives separate strong companies from weak companies. In the telecommunications sector, weak companies reported vague initiatives to broaden their social impact, while stronger companies had

many specific initiatives that would cumulate to meet their overall goal. A great example is Bell Canada Enterprises, where their mental health initiative was composed of many specific action pillars that all contribute to achieving their overall goal. Others had very strong internal initiatives reflecting a dedication beyond public relations. As an example, AT&T has a Citizenship & Sustainability Steering Committee with senior executives from a variety of different divisions across AT&T, with each department being represented. This is a really effective system as it allows all of their departments to weigh in on sustainability, giving each part of the company a voice. These well thought out initiatives are much more powerful and higher scoring than broad, general initiatives that are difficult to verify and recognize. Vague initiatives make it hard for one reading a CSR to know just how many resources the company devotes to their sustainability operations, and whether the company actually believes in what they are doing. Detailed reporting is essential to gaining public recognition of initiatives and makes them more visible to third parties. Furthermore, an account of the impact these programs have on the greater community and environment at large push companies to put real effort into making a difference and to ensure that these programs are not empty promises, but are effective endeavors. This does not mean the less significant parts of the PSI aren’t important, but the largest potential to make a real impact lies in undertaking major environmental and social initiatives. A unique initiative taken on by telecommunications companies is the eco-rating program implemented by Vodafone. This initiative allows customers to see how eco-friendly each phone that Vodafone offers is, based on the rating from one to five that Vodafone gives the device. This score is derived from a rubric of one hundred and sixty two questions about the environmental and social impacts of the device. This includes both the sustainability of the actual product as well as the sustainability of the manufacturer that provides the phone. This initiative is especially fascinating because it gives consumers a chance to encourage manufacturers to become more sustainable. Usually there is no way for


consumers to know how sustainable manufacturers are barring individual research, and the regulation is left to the companies that buy materials from these manufacturers. Although some companies have initiatives that screen suppliers, many companies do not, and a good amount of the companies that we scored in this sector failed to screen suppliers based on their environmental and social sustainability. This is an initiative that is especially necessary for the telecommunications sector because almost all mobile devices are made independent of their service providers. This kind of initiative will not only keep the mobile service provider in check, but also the manufacturer of the phone. The most commonly omitted part of the report in this sector was the “initiatives to help habitats and ecosystems” section. Even companies with strong environmental initiatives usually failed to implement initiatives focused on the conservation of habitats or ecosystems. According to the reports, many companies did not even keep any data on the kind of impact they had on natural habitats and ecosystems at all. This kind of initiative could be important for the telecommunications sector since radio towers and telephone lines run through many natural habitats, disrupting vital and fragile ecosystems. These companies should consider creating initiatives to preserve natural habitats, and at the very least should start collecting data to see what kind of impact they are making in their normal business operations. Despite the lack of initiatives to preserve habitats, nearly all of the companies in this sector recognized global warming or climate change, and discussed initiatives to help reduce their contribution. Global warming has become increasingly important over the last decade, and it’s excellent that almost every large company we scored from the telecommunications sector had some sort of initiative to help reduce their contribution to greenhouse gasses. We saw that most companies in the telecommunications sector had either implemented an ISO 14001 management system or had plans to adopt it in the future. This is an excellent finding, showing that the firms in the sector are committed to a standard of

transparency that is the essential foundation for future sustainable operations. However, finding a comprehensive and detailed sustainability management structure or individuals in these leadership positions was much less common. Most companies lacked an overall accounting of their environmental expenditures as well. The next step for accountability and public transparency is to list not only the initiatives a firm starts, but also how the overall sustainability of the company is organized on an internal level. Only the strongest companies in this sector had sustainability positions with officers displayed on their website or in their corporate sustainability report. Dedicated sustainability divisions and leadership often produce the best sustainability initiatives with excellent reports on their effectiveness and spending. We have seen in our research that those companies committed enough to create teams dedicated to sustainability consistently receive the top scores and are becoming more common with every passing year. Their efforts are more than a publicity tactic and reflect the true character of the company’s dedication to its people and the environment. It was interesting to see the differences in sustainability based on a company’s geographic location. In past reports the Roberts Environmental Center has compiled, Chinese companies have had a poor reputation in terms of sustainability and human rights. However, we are seeing more recently a shift toward more comprehensive and impressive corporate sustainability reports out of Asia. This was not always the case in the telecommunications sector. Of the companies we scored, three companies were based in China. China Telecommunications and China Unicorn had poor CSRs, but China Mobile had one of the most impressive reports in the sector. This indicates that although Chinese companies are still behind the global curve, perhaps they are beginning to make strides towards becoming more sustainable and transparent. We also scored other Asian companies, each of which was similar to the Chinese companies. NTT DoCoMo, a Japanese company, had some exciting initiatives, although their overall report was fairly average. European companies seemed to be average in comparison to the rest of the


sector, but that could also be because a large portion of the companies we scored were based in Europe. Canadian companies definitely stood out in the sector. Bell Canada Enterprises (Bell), Rogers Communication, and Telus all had excellently organized CSR with initiatives that have a lot of potential for positive change. Bell’s mental health initiative is perhaps one of the most impressive in the industry, and continues to get a lot of support from the Canadian people. Verizon and AT&T, the largest companies in the United States, are similarly doing well and report many initiatives both on the social and environmental front. Both companies have good CSRs, and Verizon’s foundation has a plethora of initiatives that stand out. The companies in North America seem to be doing consistently well in terms of sustainability, and Europe and Asia have a wider range of quality in terms of sustainability management. It is exciting to see the shift in the industry as time goes on toward a more sustainable and green future. Though overall only performing at an average level, European companies had some of the most detailed descriptions and far reaching initiatives out of the sector. One such stand-out company was Deutsche Telekom, whose projects ranged from utilizing digital sources in their headquarters to using climate-neutral shipping service for their products. One especially impressive initiative to point out is that their operations in Germany have been run on 100% renewable energy since 2008. In the same vein, KPN, a Dutch telecom company, has been a pioneer in the use of renewable energy by achieving 100% renewable electricity usage in the Netherlands and Belgium in 2011. This transition toward renewable energy sets up a golden standard other companies in the industry should aim for. Other European highlights include France Telecom’s partnership with the World Wildlife Foundation allowed them to assess the performance of their products and the eco-friendliness of their shops and offices. They also have many impressive initiatives aimed toward habitat preservation and conservation. They range from the protection of cave birds in regions throughout France in conjunction with the Bird Protection League to protecting wales from ship collisions

by installing a REPCET system on their cable laying ships that allow them to track migrating whales by satellite so as to avoid hitting them. Small differences such as these have the ability to make a huge difference if adopted on a larger scale, and also go on to encourage sustainability and green thinking among employees of the company along with consumers. Although not included on the Pacific Sustainability Index score sheet, the higher scoring companies in this sector had many commendable disaster relief efforts. Over the last few decades, the rate at which natural disasters occur has increased dramatically. Especially for companies in Japan, recent events have led to a plethora of initiatives that are geared towards helping people get to safety during evacuations, as well as providing food and shelter to those who are left homeless by disasters. These initiatives have the potential to significantly improve disaster relief efforts around the world, because although non-profit institutions such as the Red Cross have large amounts of resources, they will always lack the funding necessary to meet the growing need for disaster relief around the world. If large companies increase the number of disaster relief initiatives, they would have the potential to make a vital difference when disasters occur, even if companies only focused relief efforts in their own countries. Telecommunication companies have a unique position in this regard, as communication during disasters is an important aspect of keeping survivors organized and allowing separated families to locate each other. Furthermore, clear and expedient communication between rescuers is essential to lifesaving and the recovery effort as a whole. Many companies in this sector already approach disaster relief from a communications angle, but it would be beneficial if more companies could use their resources, products, and knowledge to focus on communication within their own countries during natural disasters. As a major provider of internet access to the public, we scored these telecommunications companies on a question regarding internet safety that is unique to this report. Almost all companies in this sector had an initiative that was geared toward improving the safety and


education of children who use the internet. This is very important, especially for companies in the telecommunications sector as society becomes increasingly dependent on the internet as well as mobile devices. The average age of internet and mobile technology users is decreasing every day. This transition toward a digital age will put children at higher risk for interaction with inappropriate or dangerous material, and it is important for these companies to protect their customers and their children as this transition occurs. Telus and Softbank also had initiatives to educate children about the internet, and keep them in school. Helping the current younger generation to learn and grow in a healthy environment is an important measure in order to improve their quality of life in the future, and it is excellent that some companies in this sector have realized what kind of impact they can make. Though a number of companies in the sector have taken on initiatives to improve the rate of cell phone recycling such as Softbank, none seem to be making that large of an impact on the issue as a whole. The average lifespan of a cell phone differs from country to country, but in the United States, the average lifespan of a cell phone is 18 months. Around the world, 1.2 billion mobile devices were sold around the world last year, and it is estimated that only 1% of these devices will actually be recycled. This produces an unbelievable amount of waste for only one type of product, and telecommunications companies are not liable for this waste. Here is a huge opportunity for these firms to make a huge impact on the environment. Trade-in programs that would reward consumers for bringing in their old phones when they purchase new ones, or require them to do so to get a subsidized phone, would greatly increase the recycling rate of cell phones, and would make a large impact on the amount of waste produced due to used devices. Furthermore, this could provide an alternative revenue stream as used phones could be sold to emerging markets and reused, extending their lifetimes. Overall, companies scored relatively well in the sustainability management section of the Pacific Sustainability Index, but still have room to

improve. There were some innovative initiatives in the telecommunications sector that have the potential to make a large impact on both society and the environment. These initiatives demonstrate that these companies legitimately care about society and the environment around them, and are not undertaking these initiatives for the sole purpose of improving their public image. Companies with weaker initiatives show less of an indication of how much effort they are actually putting into sustainable practices. For each company with impressive initiatives and programs, there are others that lack any sort of programs at all. With this large divide between the top scoring companies and the bottom scoring ones, reporting standards must be adopted industry wide for future improvement. Dedicated sustainability divisions and diligent data gathering have been very helpful in the compilation of top scoring reports. An easy way that some companies were able to rise in the ranks was by having a detailed description of monitoring and reporting programs put in place for whistleblowers and victims to speak out against social and environmental violations. If some of the weaker companies begin to improve their initiatives, the telecommunications sector could become one of the highest scoring sectors we cover and have some of the greatest global consumer reach. With such a wide consumer audience and a product that is used daily for many, telecom companies are in a unique position to not only raise their own sustainability awareness but affect and influence the lives of their millions of customers directly. Thankfully, the telecommunications sector seems to be moving towards a more sustainable future, but how quickly the lower scoring companies are able to catch up to the high bar set by the higher scoring ones remains to be seen.


The Pacific Sustainability Index (PSI) Overview

The PSI Scoring System

The Paci�ic Sustainability Index (PSI) uses a systematic questionnaire to analyze the quality of the overall industry corporate sustainability reporting (CSR), as well as the individual companies' CSRs. Sample companies are the largest corporations listed by the current Forbes list. This report provides a summary �indings of CSR analyses conducted by a team of undergraduate students of the Claremont Colleges--mostly of Claremont McKenna College of which Roberts Environmental Center was founded--for a semester-long research--typically a four month period. The assigned team pre-selected the topics for current analysis from the preliminary review of the downloaded reports, based on the topic's prevalence to the sector and relevance to the current issues faced by the industry.

The Roberts Environmental Center

The Roberts Environmental Center is an environmental research institute at Claremont McKenna College (CMC). Its mission is to provide students of all the Claremont Colleges with a comprehensive and realistic understanding of today’s environmental issues and the ways in which they are being and can be resolved--beyond the con�ines of traditional academic disciplines and curriculum--and to identify, publicize, and encourage policies and practices that achieve economic and social goals in the most environmentally benign and protective manner. The Center is partially funded by an endowment from George R. Roberts (Founding Partner of Kohlberg Kravis Roberts and Co. and CMC alumnus), other grants and gifts, and is staffed by faculty and students from the Claremont Colleges.

MethodologyThe team downloads revelant English languages web pages from the main corporate website for the �irst month of analysis and convert them into a PDF format, then a survey of topics for inclusion in the questionnaire is underway. Data exclusively and independently available outside the main corporate website are omitted to keep transparancy score only to include innate information provided by the company. Although we aim to be objective in our analysis, our analysts are encouraged to expressed their subjective view of what they see in the report, allowing creativity to permeate in the individual analyzes of companies and the industry-wide reporting of topics.

Scores and RanksWe offer the opportunity for all companies/institutions analyzed in this report to give answers to the PSI questionnaire we are using, as long as the source of information provided are publicly available online. Our analysts would go through the website analyzing the same questionnaire, irrespective of the response, and merge the results. After scoring is �inalized, we issue a draft report and make it available for companies’ review. We encourage all companies to provide feedback and should it put out additional new online materials within the publication timeline, we will incorporate the new information into our analysis. We will use the contact information speci�ied online or provided in the report for these purposes, however, if the contact information is not provided, we will write a letter to the Public Relation Staff of the company requesting a review our report prior to publication. When response is not received in the time, usually within four weeks, we will publish the results without company’s review.

What do the Scores Mean?

We normalize all the scores to the potential maximum score. Scores of subsets of the overall score are also normalized to their potential maxima. The letter grades (A+, A, A-, B+, etc.), however, are normalized to the highest scoring company analyzed in the report. Grades of individual companies in the report might be different from grades posted online on the Roberts Environmental Center's website, since the normalization of scores of an individual company online is not limited to the companies analyzed in the sector report, but also includes other companies of the same sector irrespective of the year of analysis.

Companies with scores in the highest 4% get an A+ and any in the bottom 4% get an F. We assign these by dividing the maximum PSI score obtained in the sector into 12 equal parts then rounding fractional score up or down. This means that A+ and F are under-represented compared to the other grades. The same technique applies to the separate categories of environmental and social scores. Thus, we grade on the curve. We assume that the highest score obtained in the sector and any scores near it represent the state-of-the-art for that sector and deserve an A+.


Social Intent23%

Social Qualitative

11%

Social Human Rights

17%

Social Quantitative

9%

Environmental Intent20%

Environmental Quantitative

20%

Distribution of Scores by Topics

PSI Scoring in a Nutshell

Types of Information

Our analysis of sustainability reporting are divided into environmental and social categories—the latter including human rights—and into three types of information: 1) intent, 2) reporting, and 3) performance.

3. PerformanceFor each “Reporting” topic, two performance points are available.

For quantitative topics, one point is given for improvement from the previous reporting period, and one point for better performance than the sector average (based on the data used for this sector report normalized by revenue).

For qualitative topics, we give one point for any indication of improvement from previous reporting periods, and one point for perspective.

The “human rights” topics are scored differently, with �ive “reporting” points; 2.5 points for formally adopting a policy or standard and 2.5 points for a description of monitoring measures. In addition, there are two “performance” points; one point for evidence of actions to reinforce policy and one point for a quantitative indication of compliance.

2. ReportingThe “Reporting” topics are each worth �ive points and are either quantitative (for which we expect numerical data) or qualitative (for which we don’t).

For quantitative topics, one point is available for a discussion, one point for putting the information into perspective (i.e. awards, industry standards, competitor performance, etc., or if the raw data are normalized by dividing by revenue, number of employees, number of widgets produced, etc.), one point for the presence of an explicit numerical goal, one point for numerical data from a single year, and one point for similar data from a previous year.

For qualitative topics, there are three criteria summed up to �ive points: 1.67 points for discussion, 1.67 points for initiatives or actions, and 1.67 points for perspective.

1. Intent

The “Intent” topics are each worth two points; one point for a discussion of intentions, vision, or plans, and one point for evidence of speci�ic actions taken to implement them.


Sector Performance

Each vertical-line—sorted by the companies with the highest to lowest overall PSI scores—illustrates the range of the total environmental and social score of each company, divided right in the center with a tick-mark, which is also the PSI overall score. The longer the line, shows the larger discrepancies between the amount of the environmental or social topics reported.

Discriptive Statistics of the Overall Environmental, Social, and PSI Scores

-55

1525

3545

5565

75

BT G

roup

Fran

ce T

éléc

omT

elef

ónic

aA

T&

TBC

EV

odaf

one

Tel

stra

KD

DI

Tel

usD

euts

che

Sing

Tel

Rog

ers

Tel

ecom

Ital

iaT

elen

orN

TT

DoC

oMo

KPN

Chi

na M

obile

Ltd

.Bh

arti

Air

tel

MT

N G

roup

Tel

iaSo

nera

Ver

izon

Softb

ank

Cen

tury

Link

Vim

pelC

omC

hina

Etis

alat

Am

eric

a M

ovil

Sist

ema

JSFC

Chi

na U

nico

mSa

udi T

elec

om

E n v iro n m e n ta l S o c ia l O v e ra l l

Environmental Score Social Score Overall Score

55.82

4.36

16.34

35.40

53.59

0.00

16.37

28.66

8.73

70.04

17.45

42.15

Minimum Score

Standard Deviation

Average Score (mean)

Maximum Score


Visual cluster analysis multivariate data of the sort produced by the PSI are dif�icult to summarize. Here we have created radar diagrams of the performance of each company analyzed in the sector by its environmental and social intent, reporting, and performance sorted by company ranking. Maximum scores will match the outer sides of the hexagon, which total up to 100 percent. A proportional spider-web shape suggests a balance of reporting in all areas.

Visual Cluster Analysis

EI = Environmental Intent, ER = Environmental Reporting, EP = Environmental PerformanceSI = Social Intent, SR = Social Reporting, SP = Social Performance

BT Group

- 9 E

+2 5

8

E R

E P

SP

SR

SI

E I

France Télécom

- 9 E

+2 5

8

E R

E P

SP

SR

SI

E I

Telefónica

- 9 E

+2 5

8

E R

E P

SP

SR

SI

E I

AT&T

- 9 E

+2 5

8

E R

E P

SP

SR

SI

E I

BCE

- 9 E

+2 5

8

E R

E P

SP

SR

SI

E I

Vodafone

- 9 E

+2 5

8

E R

E P

SP

SR

SI

E I

Telstra

- 9 E

+2 5

8

E R

E P

SP

SR

SI

E I

KDDI

- 9 E

+2 5

8

E R

E P

SP

SR

SI

E I

Telus

- 9 E

+2 5

8

E R

E P

SP

SR

SI

E I

Deutsche Telekom

- 9 E

+2 5

8

E R

E P

SP

SR

SI

E I

SingTel

- 9 E

+2 5

8

E R

E P

SP

SR

SI

E I

RogersCommunications

- 9 E

+2 5

8

E R

E P

SP

SR

SI

E I

Telecom Italia

- 9 E

+2 5

8

E R

E P

SP

SR

SI

E I

Telenor

- 9 E

+2 5

8

E R

E P

SP

SR

SI

E I

NTT DoCoMo

- 9 E

+2 5

8

E R

E P

SP

SR

SI

E I

KPN

- 9 E

+2 5

8

E R

E P

SP

SR

SI

E I

China Mobile Ltd.

- 9 E

+2 5

8

E R

E P

SP

SR

SI

E I

Bharti Airtel

- 9 E

+2 5

8

E R

E P

SP

SR

SI

E I

MTN Group

- 9 E

+2 5

8

E R

E P

SP

SR

SI

E I

TeliaSonera

- 9 E

+2 5

8

E R

E P

SP

SR

SI

E I

VerizonCommunications

- 9 E

+2 5

8

E R

E P

SP

SR

SI

E I

Softbank

- 9 E

+2 5

8

E R

E P

SP

SR

SI

E I

CenturyLink

- 9 E

+2 5

8

E R

E P

SP

SR

SI

E I

VimpelCom

- 9 E

+2 5

8

E R

E P

SP

SR

SI

E I

ChinaTelecommunicatio

ns

- 9 E

+2 5

8

E R

E P

SP

SR

SI

E I

Etisalat

- 9 E

+2 5

8

E R

E P

SP

SR

SI

E I

America Movil

- 9 E

+2 5

8

E R

E P

SP

SR

SI

E I

Sistema JSFC

- 9 E

+2 5

8

E R

E P

SP

SR

SI

E I

China Unicom

- 9 E

+2 5

8

E R

E P

SP

SR

SI

E I

Saudi Telecom

- 9 E

+2 5

8

E R

E P

SP

SR

SI

E I


0.57

0.57

0.30

0.23

0.07

0.20

0.63

0.57

0.60

0.50

0.20

0.50

0.80

0.53

0.23

0.93

0.70

0.67

0.53

0.40

0.07

0.33

0.17

0.83

0.73

0.33

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Water used

Waste recycled: solid waste

Waste (solid) disposed of

Waste (office) recycled

Waste (hazardous) released to the environment

Waste (hazardous) produced

Stakeholder consultation

Report contact person

Renewable energy used

Product stewardship or take-back

(environmental )Notices of violation

Habitat/ecosystem conservation

Greenhouse gases (or CO2 equivalents), total

Green purchasing

(environmental )Fines

Environmental visionary statement

Environmental policy statement

Environmental management system

Environmental management structure

Environmental impediments and challenges

Environmental expenses and investments

Environmental education

Environmental accounting

(total )Energy used

Climate change/global warming

Biodiversity

Percentage of Companies Addressing Environmental Topics


0.630.37

0.300.60

0.470.67

1.000.70

0.370.53

0.670.43

0.500.60

0.970.37

0.700.80

0.070.13

0.730.73

0.470.90

0.500.93

0.730.47

0.870.73

0.700.67

0.730.83

0.930.90

0.830.80

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Workforce profile: genderWorkforce profile: ethnicities/race

Workforce profile: ageWomen in management

Third-party validation

Supplier screening based on social or environmental performancesupplier management

Social visionary statement Social policy statement

Social impediments and challengesSocial community investment

Sexual harassmentRecordable incident/accident rate

Reasonable working hoursPolitical contributions

Occupational health and safety protectionLost workday case rate

Initiatives to keep children safe while browsing the internetHealth and safety, or social organizational structure

Health and safety finesHealth and safety citations

Free association and collective bargaining of employeesFair compensation of employees

Employment for individuals w ith disabilitiesEmployee volunteerismEmployee turnover rate

Employee training for career developmentEmployee satisfaction surveys

Emergency preparedness programElimination of discrimination in respect to employment and occupation

Elimination of all forms of forced and compulsory laborEffective abolition of child labor

Degrading treatment or punishment of employeesConsumer education program

Community educationCommunity development

Code of conduct or business ethicsBribery

Anti-corruption practices

Percentage of Companies Addressing Social and Human Rights Topics


7.69

11.54

11.54

15.38

19.23

30.77

38.46

38.46

42.31

42.31

53.85

53.85

53.85

57.69

57.69

61.54

61.54

61.54

61.54

65.38

65.38

69.23

73.08

73.08

73.08

88.46

92.31

0 20 40 60 80 100

Sistema JSFC

Saudi Telecom

China Unicom

VimpelCom

China Telecommunications

America Movil

Etisalat

Verizon Communications

CenturyLink

Softbank

KPN

TeliaSonera

MTN Group

Vodafone

SingTel

Telus

Rogers Communications

Telecom Italia

Bharti Airtel

Telefónica

NTT DoCoMo

Telenor

China Mobile Ltd.

BT Group

Deutsche Telekom

AT&T

Telstra

KDDI

France Télécom

BCE

Environmental Intent Rankings


adanaCECB+AA+ France Télécom FranceA KDDI JapanB+ AT&T United StatesB+ Deutsche Telekom GermanyB+ Telstra AustraliaB+ BT Group United KingdomB Telenor NorwayB China Mobile Ltd. Hong Kong-ChinaB Bharti Airtel IndiaB Telefónica SpainB Telecom Italia ItalyB NTT DoCoMo JapanB- Telus CanadaB- Rogers Communications CanadaB- Vodafone United KingdomB- SingTel SingaporeB- MTN Group South Africa

sdnalrehteNNPKCC TeliaSonera SwedenC Softbank JapanC CenturyLink United StatesC- Verizon Communications United States

D America Movil MexicoD- China Telecommunications ChinaD- VimpelCom NetherlandsD- China Unicom Hong Kong-ChinaF Saudi Telecom Saudi ArabiaF Sistema JSFC Russia

0.000.00

96.15

D Etisalat United Arab Emirates


0.00

0.00

0.00

1.54

3.08

3.08

6.15

6.15

7.69

18.46

18.46

18.46

23.08

24.62

24.62

26.15

26.15

29.23

32.31

32.31

33.85

35.38

38.46

38.46

40.00

41.54

41.54

44.62

44.62

0 20 40 60 80 100

Sistema JSFC

America Movil

Saudi Telecom

China Unicom

Softbank

Etisalat

VimpelCom

CenturyLink

TeliaSonera

MTN Group

Bharti Airtel


Telefónica

Deutsche Telekom

Telecom Italia

Telenor


China Mobile Ltd.

Telstra

Vodafone

KDDI

NTT DoCoMo

SingTel

BT Group

France Télécom

BCE

Telus

KPN

AT&T

Environmental Reporting Rankings


A+ AT&T United StatesA+ Telus Canada

sdnalrehteNNPK+AadanaCECBA

A France Télécom FranceA- BT Group United KingdomA- NTT DoCoMo JapanA- SingTel SingaporeB+ KDDI JapanB+ Vodafone United KingdomB China Mobile Ltd. Hong Kong-ChinaB Telstra AustraliaB Rogers Communications CanadaB- Telenor NorwayB- Telecom Italia ItalyC+ Telefónica SpainC+ Deutsche Telekom GermanyC+ Verizon Communications United StatesC TeliaSonera SwedenC MTN Group South AfricaC Bharti Airtel IndiaD CenturyLink United StatesD VimpelCom NetherlandsD Etisalat United Arab EmiratesD- China Unicom Hong Kong-ChinaD- Softbank JapanF China Telecommunications ChinaF Sistema JSFC RussiaF America Movil MexicoF Saudi Telecom Saudi Arabia


46.15


0.00

0.00

0.00

0.00

0.00

0.00

0.00

3.85

3.85

7.69

7.69

7.69

7.69

11.54

15.38

15.38

15.38

19.23

19.23

19.23

23.08

23.08

23.08

23.08

23.08

23.08

23.08

23.08

26.92

0 20 40 60 80 100

Sistema JSFC

America Movil

CenturyLink

China Unicom

Saudi Telecom

VimpelCom

Softbank

Etisalat

BCE

MTN Group

TeliaSonera

Telstra

Telenor


Bharti Airtel


KDDI

Vodafone

AT&T

China Mobile Ltd.

BT Group

Deutsche Telekom

NTT DoCoMo

SingTel

Telecom Italia

Telefónica

Telus

France Télécom

KPN

Environmental Performance Rankings


sdnalrehteNNPK+AA- France Télécom FranceB+ China Mobile Ltd. Hong Kong-ChinaB+ Deutsche Telekom GermanyB+ NTT DoCoMo JapanB+ Telefónica SpainB+ BT Group United KingdomB+ Telus CanadaB+ Telecom Italia ItalyB+ SingTel SingaporeB AT&T United StatesB Vodafone United KingdomB KDDI JapanC+ Bharti Airtel IndiaC+ Verizon Communications United StatesC+ Rogers Communications CanadaC- Telenor Norway

adanaCECB+DD+ TeliaSonera SwedenD+ MTN Group South AfricaD+ Telstra AustraliaD Softbank JapanD Etisalat United Arab EmiratesF China Unicom Hong Kong-ChinaF China Telecommunications ChinaF America Movil MexicoF Saudi Telecom Saudi ArabiaF CenturyLink United StatesF Sistema JSFC RussiaF VimpelCom Netherlands

30.77



14.29

17.86

17.86

21.43

25.00

32.14

32.14

39.29

53.57

53.57

53.57

60.71

60.71

60.71

60.71

60.71

64.29

64.29

67.86

67.86

67.86

71.43

71.43

71.43

75.00

75.00

85.71

85.71

85.71

0 20 40 60 80 100

China Unicom

Sistema JSFC

Saudi Telecom

Etisalat


VimpelCom

America Movil

CenturyLink

MTN Group

Telenor

Softbank

SingTel

TeliaSonera

China Mobile Ltd.

Bharti Airtel


Telefónica

Telstra

NTT DoCoMo


KPN

Deutsche Telekom

Telus

AT&T

KDDI

Telecom Italia

France Télécom

Vodafone

BCE

BT Group

Social Intent Rankings


A+ BT Group United KingdomA France Télécom FranceA Vodafone United KingdomA BCE CanadaA- KDDI JapanA- Telecom Italia ItalyB+ AT&T United StatesB+ Deutsche Telekom GermanyB+ Telus CanadaB+ KPN NetherlandsB+ NTT DoCoMo JapanB+ Rogers Communications CanadaB Telefónica SpainB Telstra AustraliaB- China Mobile Ltd. Hong Kong-ChinaB- Bharti Airtel IndiaB- TeliaSonera SwedenB- SingTel SingaporeB- Verizon Communications United StatesC+ Telenor NorwayC+ MTN Group South AfricaC+ Softbank JapanC- CenturyLink United StatesD+ America Movil MexicoD+ VimpelCom NetherlandsD China Telecommunications ChinaD- Etisalat United Arab EmiratesD- Saudi Telecom Saudi ArabiaD- Sistema JSFC RussiaF China Unicom Hong Kong-China

89.29


8.33

13.19

15.97

17.49

19.44

23.61

31.94

34.86

40.97

41.10

42.07

43.19

44.30

44.71

46.66

47.49

48.47

49.16

50.27

51.80

52.91

54.99

57.35

58.05

59.02

62.49

63.32

67.77

72.91

0 20 40 60 80 100

Saudi Telecom

America Movil

China Unicom

Softbank

Etisalat

Sistema JSFC

CenturyLink

VimpelCom

KDDI

Verizon

TeliaSonera

Telecom Italia

China Mobile Ltd.

KPN

France Télécom

Deutsche Telekom

NTT DoCoMo

BCE

MTN Group

Telus

Bharti Airtel

AT&T

Telenor

SingTel

Telstra

BT Group

Rogers

Telefónica

Vodafone

Social Reporting Rankings


A+ Vodafone United KingdomA+ Telefónica SpainA Rogers Communications CanadaA- BT Group United KingdomA- Telstra AustraliaB+ SingTel SingaporeB+ Telenor NorwayB+ AT&T United StatesB Bharti Airtel IndiaB Telus CanadaB MTN Group South AfricaB BCE CanadaB- NTT DoCoMo JapanB- Deutsche Telekom GermanyB- France Télécom FranceB- KPN NetherlandsB- China Mobile Ltd. Hong Kong-ChinaB- Telecom Italia ItalyC+ TeliaSonera SwedenC+ Verizon Communications United StatesC+ KDDI JapanC+ VimpelCom NetherlandsC China Telecommunications ChinaC- CenturyLink United StatesD+ Sistema JSFC RussiaD Etisalat United Arab EmiratesD Softbank JapanD- China Unicom Hong Kong-ChinaD- America Movil MexicoF Saudi Telecom Saudi Arabia


74.44


0.000.000.00

2.08

4.17

4.17

6.25

8.33

10.42

14.58

14.58

18.75

22.92

22.92

22.92

29.17

29.17

31.25

31.25

31.25

33.33

33.33

33.33

33.33

37.50

41.67

50.00

52.0856.25

0 20 40 60 80 100

CenturyLink

America Movil

Saudi Telecom

China Unicom

Softbank

Sistema JSFC

Etisalat

NTT DoCoMo


China Mobile Ltd.

KPN


Telecom Italia

Bharti Airtel

VimpelCom

KDDI


Vodafone

France Télécom

SingTel

TeliaSonera

BCE

Telus

Deutsche Telekom

Telenor

MTN Group

BT Group

AT&T

Telstra

Telefónica

Social Performance Rankings


A+ Telefónica SpainB+ Telstra AustraliaB+ AT&T United StatesB BT Group United KingdomB- MTN Group South AfricaC+ Telenor NorwayC Deutsche Telekom Germany

adanaCECBCC Telus CanadaC TeliaSonera SwedenC France Télécom FranceC Vodafone United KingdomC SingTel SingaporeC Verizon Communications United StatesC KDDI JapanC- Telecom Italia ItalyC- VimpelCom NetherlandsC- Bharti Airtel IndiaD+ Rogers Communications CanadaD China Mobile Ltd. Hong Kong-China

sdnalrehteNNPKDD China Telecommunications ChinaD- NTT DoCoMo JapanD- Etisalat United Arab EmiratesD- Softbank JapanD- Sistema JSFC RussiaF China Unicom Hong Kong-ChinaF CenturyLink United StatesF Saudi Telecom Saudi ArabiaF America Movil Mexico

72.92


ecnailpmoCgnirotinoMtnemecrofnieRnoitpodAscipoT sthgiR namuH

Human Rights Reporting Elements of the PSI Scores

Percent of Companies Reporting*

Anti-corruption practices 80.00% 60.00% 36.67% 26.67%

Bribery 83.33% 43.33% 30.00% 10.00%

Degrading treatment or punishment of employees 66.67% 43.33% 16.67% 3.33%

Effective abolition of child labor 70.00% 43.33% 16.67% 13.33%

Elimination of all forms of forced and compulsory labor

73.33% 36.67% 10.00% 13.33%

Elimination of discrimination in respect to employment and occupation

86.67% 60.00% 23.33% 20.00%

Fair compensation of employees 73.33% 33.33% 10.00% 16.67%

Free association and collective bargaining of employees

73.33% 46.67% 10.00% 20.00%

Political contributions 60.00% 26.67% 10.00% 10.00%

Reasonable working hours 50.00% 26.67% 13.33% 13.33%

Sexual harassment 66.67% 50.00% 16.67% 6.67%

We assign one point for adoption of a policy standard or for an explicit discussion of an organization’s stance on each of 11 human rights principles.

Adoption

We assign one point for a description of reinforcement actions to make a policy stronger, such as providing educational programs, training, or other activities to promote awareness.

Reinforcement

We assign one point for a description of monitoring measures including mechanisms to detect violations at an early stage, providing systematic reporting, or establishment of committee structure to oversee risky activities.

Monitoring

We assign one point for a quantitative indication of compliance, such as a description of incidences of failure of compliance, or a statement that there were no such incidences.

Compliance

Basis of Scores


Average Overall, Environmental, and SocialPSI Scores Performance by Country

Australia

Australia

Australia

Canada

Canada

Canada

China

China

China

France

France

France

Germany

Germany

GermanyHong Kong-China

India

India

India

Italy

Italy

Italy

Japan

Japan

Japan

Mexico

Mexico

Mexico

Netherlands

Netherlands

Netherlands

Norway

Norway

Norway

Russia

Russia

Russia

Saudi Arabia

Saudi Arabia

Saudi Arabia

Singapore

Singapore

Singapore

South Africa

South Africa

South Africa

Spain

Spain

Spain

Sweden

Sweden

SwedenUnited Arab Emirates

United Kingdom

United Kingdom

United Kingdom

United States

United States

United States

0 10 20 30 40 50 60 70 80

Social

Environmental

Overall

This graph illustrates the average PSI in three categories--overall, environmental, and social--breakdown by countries. Since our sample size follows the world's largest companies from the Forbes list, several countries have only one company score to represent the whole country's sustainability reporting in the sector.

Country N

United States 3United Kingdom 2United Arab Emirates 1Sweden 1Spain 1South Africa 1Singapore 1Saudi Arabia 1Russia 1Norway 1Netherlands 2Mexico 1Japan 3Italy 1India 1Hong Kong-China 2Germany 1France 1China 1Canada 3Australia 1

United Arab Emirates

United Arab Emirates

Hong Kong-China

Hong Kong-China


llarevOemaNynapmoCScore

Sales ($B) Log Sales Profits ($B) Log Profits Assets ($B) Log Assets Market Value ($B)

Log MarketValue

Relationship Between Overall PSI Score and Financial Indicators

Vodafone 49.72 73.50 1.87 12.80 1.11 239.20 2.38 131.20 2.12

China Mobile Ltd. 40.13 81.70 1.91 19.50 1.29 151.20 2.18 216.50 2.34

AT&T 53.22 126.70 2.10 3.90 0.59 270.30 2.43 187.30 2.27

NTT DoCoMo 41.40 124.00 2.09 6.10 0.79 226.60 2.36 60.80 1.78

Telefónica 53.22 81.40 1.91 7.00 0.85 159.90 2.20 75.60 1.88

Verizon Communications 33.53 110.90 2.04 2.40 0.38 230.50 2.36 112.20 2.05

France Télécom 54.20 58.60 1.77 5.00 0.70 120.10 2.08 39.30 1.59

America Movil 10.12 47.70 1.68 5.90 0.77 67.90 1.83 93.40 1.97

China Telecommunications 13.89 38.90 1.59 2.60 0.41 66.10 1.82 47.20 1.67

Telecom Italia 42.16 36.90 1.57 4.20 0.62 117.10 2.07 21.30 1.33

Softbank 20.10 36.10 1.56 2.30 0.36 54.90 1.74 32.30 1.51

KDDI 48.06 41.30 1.62 3.10 0.49 44.00 1.64 29.20 1.47

Deutsche Telekom 45.67 76.00 1.88 0.70 -0.15 153.30 2.19 50.50 1.70

Telstra 49.35 26.80 1.43 3.50 0.54 40.60 1.61 42.90 1.63

BT Group 55.82 32.20 1.51 2.40 0.38 37.00 1.57 26.60 1.42

BCE 52.45 19.10 1.28 2.30 0.36 38.70 1.59 31.00 1.49

TeliaSonera 34.28 15.10 1.18 2.70 0.43 35.90 1.56 29.90 1.48

SingTel 44.39 14.30 1.16 3.00 0.48 30.60 1.49 39.50 1.60

China Unicom 7.18 25.30 1.40 0.60 -0.22 66.20 1.82 41.70 1.62

MTN Group 37.84 15.10 1.18 2.60 0.41 22.50 1.35 34.00 1.53

Saudi Telecom 4.36 14.80 1.17 2.10 0.32 29.60 1.47 21.30 1.33

Telenor 42.03 16.40 1.21 1.30 0.11 27.80 1.44 29.40 1.47

Bharti Airtel 39.00 13.40 1.13 1.40 0.15 31.80 1.50 24.70 1.39

KPN 41.13 16.90 1.23 2.00 0.30 26.70 1.43 15.50 1.19

CenturyLink 19.56 15.40 1.19 0.60 -0.22 56.10 1.75 24.20 1.38

Sistema JSFC 7.61 28.00 1.45 0.90 -0.05 43.90 1.64 9.70 0.99

VimpelCom 18.95 20.20 1.31 0.50 -0.30 54.50 1.74 17.90 1.25

Rogers Communications 42.78 12.20 1.09 1.50 0.18 18.00 1.26 20.40 1.31

Etisalat 12.72 8.80 0.94 1.60 0.20 19.80 1.30 20.00 1.30

Telus 47.18 10.20 1.01 1.20 0.08 19.60 1.29 18.60 1.27


Log MarketValue #Name?

R2 = 0.0761

0

10

2 0

3 0

4 0

5 0

6 0

0 0 .5 1 1.5 2 2 .5

Log Sales ($B)

Ove

rall

PSI S

core

s

R2 = 0.0459

0

10

2 0

3 0

4 0

5 0

6 0

0 0 .5 1 1.5 2 2 .5 3

Log Assets ($B)

Ove

rall

PSI S

core

s


R2 = 0.1655

0

10

2 0

3 0

4 0

5 0

6 0

- 0 .5 0 0 .5 1 1.5

Log Profits ($B)

Ove

rall

PSI S

core

s

R2 = 0.0748

0

10

2 0

3 0

4 0

5 0

6 0

0 0 .5 1 1.5 2 2 .5

Log Market Value ($B)

Ove

rall

PSI S

core

s


1

1

2

2

3

3

4

5

6

6

6

8

1

0 5 10 15 20 25 30 35 40 45 50 55 60 65

SingTel

MTN Group

Deutsche Telekom


Bharti Airtel

NTT DoCoMo

KPN

KDDI

BCE

France Télécom

BT Group

AT&T

Telus

Number of Explicit Numerical Goals Reported

Topics reported: Companies reporting: Employee turnover rate TelusEnergy used (total) AT&TBT GroupFrance TélécomKDDIKPNTelusFines (environmental) TelusGreenhouse gases (or CO2 equivalents), total AT&T


Topics reported: Companies reporting: Greenhouse gases (or CO2 equivalents), total BCEBharti AirtelBT GroupDeutsche TelekomFrance TélécomKDDIKPNNTT DoCoMoTelusVerizon CommunicationsLost workday case rate TelusNotices of violation (environmental) TelusProduct stewardship or take-back AT&TBCEBT GroupFrance TélécomTelusRecordable incident/accident rate BCERenewable energy used AT&TBharti AirtelBT GroupFrance TélécomKDDIKPNNTT DoCoMoVerizon CommunicationsSocial community investment AT&TBT GroupSingTelWaste (office) recycled France Télécom


Topics reported: Companies reporting: Waste (office) recycled MTN GroupWaste (solid) disposed of BCENTT DoCoMoWaste recycled: solid waste AT&TBCEFrance TélécomKDDIWater used BT GroupTelus


33334

44455666677

777

1213

1

0 5 10 15 20 25 30 35 40 45 50 55 60 65

China UnicomNTT DoCoMo

BCEBharti Airtel

VodafoneAT&T

MTN GroupTelenor

Verizon CommunicationsTeliaSonera

China Mobile Ltd.Telecom Italia

Rogers CommunicationsKDDIKPN

SingTelFrance Télécom

Deutsche TelekomTelstra

TelusBT GroupTelefónica

Number of Topics Showing Performance Improvement Over Previous Year Data

Topics reported: Companies reporting: Community development BT GroupTelefónicaCommunity education KDDITelefónicaConsumer education program TelefónicaTelstraEmployee satisfaction surveys BT GroupMTN Group


Topics reported: Companies reporting: Employee satisfaction surveys TelefónicaTeliaSoneraTelstraEmployee turnover rate KDDIMTN GroupSingTelTeliaSoneraTelstraEmployee volunteerism BCEBT GroupChina UnicomMTN GroupTelefónicaTelstraEnergy used (total) AT&TBT GroupChina Mobile Ltd.Deutsche TelekomKPNSingTelTelecom ItaliaTelenorTelusVerizon CommunicationsEnvironmental expenses and investments KDDINTT DoCoMoFines (environmental) AT&TRogers CommunicationsTelusVodafoneGreenhouse gases (or CO2 equivalents), total Bharti Airtel


Topics reported: Companies reporting: Greenhouse gases (or CO2 equivalents), total BT GroupDeutsche TelekomFrance TélécomKPNMTN GroupRogers CommunicationsSingTelTelecom ItaliaTelusVerizon CommunicationsHealth and safety citations France TélécomRogers CommunicationsSingTelHealth and safety fines Rogers CommunicationsLost workday case rate BT GroupTelefónicaTelenorTelstraTelusVerizon CommunicationsNotices of violation (environmental) AT&TRogers CommunicationsTelefónicaTelusOccupational health and safety protection BT GroupChina Mobile Ltd.Deutsche TelekomTelefónicaProduct stewardship or take-back China Mobile Ltd.Deutsche TelekomFrance Télécom


Topics reported: Companies reporting: Product stewardship or take-back TelenorTelusVodafoneRecordable incident/accident rate Deutsche TelekomFrance TélécomSingTelTelecom ItaliaTelefónicaVerizon CommunicationsRenewable energy used AT&TBharti AirtelChina Mobile Ltd.Deutsche TelekomKPNSingTelTelecom ItaliaTelefónicaSocial community investment BT GroupKDDIRogers CommunicationsTeliaSoneraTelusWaste (hazardous) produced France TélécomKPNTeliaSoneraWaste (office) recycled France TélécomTelefónicaWaste (solid) disposed of Bharti AirtelBT GroupChina Mobile Ltd.KPN


Topics reported: Companies reporting: Waste (solid) disposed of NTT DoCoMoTelstraWaste recycled: solid waste BCEBT GroupKDDIKPNNTT DoCoMoSingTelTelecom ItaliaWater used BT GroupFrance TélécomTelecom ItaliaTelefónicaWomen in management BCEBT GroupDeutsche TelekomKDDITelefónicaTelenorTeliaSoneraTelstraVodafone


1111222222222222333334

1

0 5 10 15 20 25 30 35 40 45 50 55 60 65

MTN GroupBharti Airtel

TelenorEtisalat

SoftbankBCE

BT GroupDeutsche Telekom

France TélécomKPN

AT&TRogers Communications

Telecom ItaliaTelefónica

TeliaSoneraTelstra

TelusVodafone

SingTelChina Mobile Ltd.

Verizon CommunicationsNTT DoCoMo

KDDI

Number of Topics in which Performance was Better than Sector Average*

Topics reported: Companies reporting: Environmental expenses and investments KDDINTT DoCoMoProduct stewardship or take-back BCEChina Mobile Ltd.Deutsche TelekomFrance TélécomKDDINTT DoCoMoRogers CommunicationsSingTel


Topics reported: Companies reporting: SoftbankTelenorTelusVerizon CommunicationsVodafoneRenewable energy used AT&TBT GroupChina Mobile Ltd.Deutsche TelekomFrance TélécomKPNMTN GroupNTT DoCoMoSingTelTelecom ItaliaTelefónicaTeliaSoneraTelstraVerizon CommunicationsVodafoneSocial community investment AT&TBCEBT GroupChina Mobile Ltd.KDDIRogers CommunicationsSingTelTelecom ItaliaTeliaSoneraTelstraTelusVerizon CommunicationsWaste (office) recycled Bharti AirtelEtisalatKPN


Topics reported: Companies reporting: TelefónicaVodafoneWater used KDDI


D-

Environmental Grade: D-Social Grade: D-

Overall Grade: D-

0 2 5 50 75 10 0

E

ESA

S%

25%Comparison with sector averages Source of points Distribution of points

E=Total Environmental Score, ESA=Environmental Sector Average Score, EI=Environmental Intent, ER=Environmental Reporting, EP=Environmental Performance, S=Total Social Score, SSA=Social Sector Average Score, SI=Social Intent, SR=Social Reporting, SP=Social Performance

EI SI ER SR EP SP

A merica Mov il1 5

32

0

13

0 0

Sustainability Management TopicsAmerica Movil does not have a strong sustainability management structure. The most telling signs that this firm is not organized with sustainability in mind are the lack of an annual sustainability report as well as no indication of personnel or positions in charge of sustainability planning. America Movil has identified environmental and social policies, but demonstrates very few attempts to apply them.

America Movil

Report contact person 0

Environmental visionary statement 100

Environmental impediments and challenges 0

Environmental policy statement 100

Climate change/global warming 0

Habitat/ecosystem conservation 0

Biodiversity 0

Green purchasing 0

Environmental education 0

Environmental management structure 0

Environmental management system 0

Environmental accounting 0

Stakeholder consultation 0

Social visionary statement 100

Social impediments and challenges 0


Environmental TopicsAmerica Movil's environmental data is extremely poor. There was very limited data regarding environmental aspects. I strongly advise America Movil to record their annual energy/water consumption, CO2 emission, and waste recycling rate. Recording these data will help motivate America Movil to increase their efforts in environmental sustainability.

Social and Human Rights Topics

Social policy statement 100

Code of conduct or business ethics 100

Supplier screening based on social or environmental performance/ supplier management

0

Health and safety, or social organizational structure 100

Workforce profile: age 0

Workforce profile: gender 0

Workforce profile: ethnicities/race 0

Emergency preparedness program 0

Third-party validation 0

Employment for individuals with disabilities 0

Employee training for career development 50

Initiatives to keep children safe while browsing the internet. 0

Energy used (total) 0.00

Renewable energy used 0.00

Water used 0.00

Waste recycled: solid waste 0.00

Waste (office) recycled 0.00

Waste (solid) disposed of 0.00

Waste (hazardous) produced 0.00

Waste (hazardous) released to the environment 0.00

Notices of violation (environmental) 0.00

Environmental expenses and investments 0.00

Fines (environmental) 0.00

Greenhouse gases (or CO2 equivalents), total 0.00

Product stewardship or take-back 0.00


America Movil's data on social efforts is extremely poor. There was not much data concerning social aspects. I strongly advise America Movil to at least record their annual employee turnover rate, and social investment. Recording these data will help motivate America Movil to increase their score on the social quantitative section. In addition, America Movil does a poor job in reinforcing established policies and lacks clear initiatives designed to monitor and reinforce these policies. Furthermore, there are instances where the company fails to address and mention important human right policy prescriptions. Providing numerical data, elaborating on current policies, and addressing each point would greatly help improve their PSI score.Anti-corruption practices 14.29

Bribery 14.29

Political contributions 14.29

Degrading treatment or punishment of employees 0.00


14.29

Free association and collective bargaining of employees 0.00

Fair compensation of employees 0.00

Elimination of all forms of forced and compulsory labor 0.00

Reasonable working hours 0.00

Effective abolition of child labor 0.00

Community development 20.00

Employee satisfaction surveys 0.00

Community education 0.00

Occupational health and safety protection 20.00

Employee volunteerism 0.00

Recordable incident/accident rate 0.00

Lost workday case rate 0.00

Health and safety citations 0.00

Health and safety fines 0.00

Social community investment 0.00

Employee turnover rate 0.00

Women in management 0.00

Sexual harassment 14.29

Consumer education program 0.00


A

Environmental Grade: A-Social Grade: A-

Overall Grade: A

0 2 5 50 75 10 0

E

ESA

S57%

E43%

Comparison with sector averages Source of points Distribution of pointsE=Total Environmental Score, ESA=Environmental Sector Average Score, EI=Environmental Intent, ER=Environmental Reporting, EP=Environmental Performance, S=Total Social Score, SSA=Social Sector Average Score, SI=Social Intent, SR=Social Reporting, SP=Social Performance

EI SI ER SR EP SP

A T&T

73 7 1

465 7

19

5 2

Sustainability Management TopicsAT&T is one of the top companies in the sector and does very well with regards to sustainability management. The company is one of the only companies that I have seen give a description of their complete sustainability governance. They have created a Citizenship & Sustainability Steering Committee with senior executives from a variety of different divisions across AT&T, with each department being represented to voice their concerns on sustainability issues. This is a really effective system as it allows all departments to weigh in on corporate sustainability, instead of just having a single branch of sustainability management. However, they did not report an individual to contact or give an email that solely pertained to their sustainability practices. They also lacked third party auditing of their sustainability report and governance. Improving in these two areas will make their sustainability management structure look even stronger. As far as environmental and social initiatives go, they had some very strong initiatives, but they lacked in initiatives pertaining to habitat and ecosystem preservation. They discussed their viewpoint on biodiversity, but never elaborated on what they were doing about it. Overall, they mentioned almost everything we report on, they just lacked initiatives and actions in some of the categories. If they improve on these areas, AT&T has a chance at being the top company in the industry next time around.

AT&T







Biodiversity 50

Green purchasing 100



Environmental TopicsAT&T is very good with its environmental quantitative data. They cover most key aspects including environmental violations and fines, which many companies do not include in their corporate sustainability reports. The only areas that I would say AT&T needs to improve on are product stewardship (number of phones collected back each year), environmental expenses, and management of hazardous waste. Other than that, AT&T had a strong report that we hope other companies will be able to emulate in the future.










50












Water used 57.14








Social and Human Rights TopicsOverall, AT&T presents their information on community development and protection of human rights in a succinct way. They promote philanthropic work within the community and focus on developmental programs for high school students. However, in recent years their programs have been reduced, most likely due to economic factors. In addition, AT&T could improve its score by starting initiatives to reinforce and monitor their policies aimed at protecting employee rights. With some small improvements, AT&T could raise the bar even higher than they have set it this year.Anti-corruption practices 28.57

Bribery 28.57




28.57


























A

Environmental Grade: ASocial Grade: B+

Overall Grade: A

0 2 5 50 75 10 0

E

ESAS

54%

E46%


EI SI ER SR EP SP

BCE

968 6

42 5 0

8

33

Sustainability Management TopicsOverall, BCE put together an organized and complete sustainability report that contained most of the information and initiatives that are scored for in this section. Their biggest weakness seemed to be in the employment section; they lacked an age distribution or commentary on the age of their workers, and they also lacked appropriate accommodations for individuals with disabilities. Other than that, the company had most of the initiatives we look for. The focus of BCE’s social initiatives are on mental health in Canada; having a specific focus, unlike most companies who claim they do a variety of small things, really makes their social impact more powerful.

BCE







Biodiversity 100








Environmental TopicsWhile BCE presents reasonable amount of environmental qualitative data for recent time periods, it is difficult to find data from the past. Comparison of past and present data is crucial in finding out areas that have improved and those that need to be improved. I strongly advise BCE to keep track of its past data and present them along with the recent data. BCE's score would also improve if they start to utilize renewable energy sources. Their current corporate sustainability report does not mention renewable energy sources, but they are strongly recommended for environmental sustainability.






100












Water used 42.86











Social and Human Rights TopicsBCE does a good job documenting their social involvement and protection of human rights. I was impressed with the mental health initiative that BCE carries out in the community. They could improve their score by discussing community education and implementing more initiatives to protect employee rights. Additionally, a more in depth look into how BCE monitors their social issues would be helpful. In particular, more qualitative data and reporting would significantly raise BCE's score in this category.Anti-corruption practices 64.29

Bribery 14.29




50.00






















B

Environmental Grade: B-Social Grade: B-

Overall Grade: B

0 2 5 50 75 10 0

E

ESA

S59%

E41%


EI SI ER SR EP SP

Bharti A irtel

62 61

18

5 5

1 5 23

Sustainability Management TopicsBharti Airtel shows promising signs of developing into a firm focused on sustainability and responsibility. However, it has a long road ahead to score well with respect to sustainability management. The most lacking portion of the Bharti Airtel sustainability report is information pertaining to environmental initiatives. The company fails to directly address issues such as loss of biodiversity, environmental accounting and education, and ecosystem conservation. Still, the resent development of an official sustainability report, along with impressive focus on social involvement and pursuit of philanthropic activities demonstrate that Bharti Airtel is making strides toward effective sustainability management.

Bharti Airtel







Biodiversity 0








Environmental TopicsBharti Airtel shows considerable efforts in environmental sustainability. Their endeavors in reducing e-waste (any type of electronic components, telecommunication equipment, IT hardware and other miscellaneous electronic items) are unique and commendable. But while Bharti Airtel mentions various reductions in energy consumption or greenhouse gas emissions, they do not have a record of past or current consumption. I would recommend recording these numerical data to help the public to understand Bharti Airtel's efforts better.






100












Water used 14.29











Social and Human Rights TopicsBharti Airtel does discuss various efforts in social responsibility, including focus on promoting better access to healthcare for the general public. In particular, their programs in support of women's development in the workplace and mentoring programs stand out as exemplary in the telecommunications industry. Bharti Airtel's Ombudsperson Policy's allows all stakeholders and employees to easily report instances of misconduct. This method of accessible and accountable monitoring programs earned Bharti Airtel a significant amount of points and should be emulated throughout the industry. However, the firm does not provide any numerical data about their contributions. Its lack of data for employee turnover rate, recordable incidents, and lost workdays are also lamentable. In addition, Bharti Airtel does a poor job establishing concrete actions to reinforce policy, which is concerning. Ensuring that these policies are followed is essential in protecting the rights of employees, consumers, and stakeholders.Anti-corruption practices 50.00

Bribery 50.00




50.00























A+

Environmental Grade: A-Social Grade: A+

Overall Grade: A+

0 2 5 50 75 10 0

E

ESA

S60%

E40%


EI SI ER SR EP SP

BT Group

6989

4063

23

50

Sustainability Management TopicsBT Group was one of the top companies in this industry’s evaluation. It had a long, but comprehensive corporate sustainability report. It is one of the only companies in the sector that has included a complete breakdown of the workforce profile with regard to race, gender, and disability. They also had initiatives to increase the number of women, diversity, and disabled workers in their company. They were lacking information regarding habitat and ecosystem management, and their report said biodiversity is “managed but not reported.” This gives us no information on how they manage biodiversity or if they even do. They also lacked a third party audit for their whole report, but they did have external auditors for different aspects of the report. In terms of environmental and social initiatives, they did not state any of the main challenges they faced to realize their goals, which hindered the strength of those initiatives. BT Group had the majority of the information they needed to achieve a good score, they just lacked some detail that would have made their report even more complete.

BT Group







Biodiversity 0






Environmental TopicsBT Group did a decent job in covering many key areas of environmental quantitative data. They could certainly improve their scores by publishing the number of environmental violations and the amount of money paid in fines and investments in environmental areas. While many companies do not report these numbers, they are an excellent indicator a firm's transparency in corporate sustainability reports.








100












Water used 71.43










Social and Human Rights TopicsBT Group is committed to community development and ensuring the health and safety of their employees. BT stands out in the industry as having one of the highest social scores because of their highly detailed and informative report. Especially impressive is the quantitative reporting of each of their social topics year-to-year. They address all of the points in the social qualitative section but fail to address some critical points concerning human rights. BT Group could improve their score in their next report by ensuring all sections are mentioned and included.Anti-corruption practices 50.00

Bribery 50.00




64.29























C-

Environmental Grade: D+Social Grade: D+

Overall Grade: C-

0 2 5 50 75 10 0

E

ESA

S61%

E39%


EI SI ER SR EP SP

CenturyLink

38 39

8

32

0 0

Sustainability Management TopicsCentury Link was disappointing in this section of scoring. The main problem they had was a lack of a formal CSR; without it, they lacked a lot of the detail and specifics necessary to get full marks on each question. Based on the sustainability sections of their website I read, they had potential to be involved in the community and the environment, the main problem being that they lacked specific initiatives for both social and environmental policies.

CenturyLink







Biodiversity 50

Green purchasing 0








Environmental TopicsCenturyLink scored very poorly on the section regarding environmental quantitative data. While some efforts on environmental sustainability are mentioned, there are virtually no numerical figures presented. It will be very helpful if CenturyLink posted exact energy/water consumption data instead of simply mentioning the amount saved last year.





100












Water used 0.00












Social and Human Rights TopicsCenturyLink fails to present any social quantitative data. For enhanced corporate responsibility, it is strongly advised that CenturyLink share its data with the public. In addition, CenturyLink does little to reinforce and monitor policies. Throughout the social qualitative and human rights sections, CenturyLink does not address all areas and when they do, they address it in a minimalistic fashion. It is recommended that CenturyLink work to put in place initiatives that will help further transparency and to monitor the application of policies.Anti-corruption practices 14.29

Bribery 14.29




14.29





















B

Environmental Grade: B+Social Grade: C+

Overall Grade: B

0 2 5 50 75 10 0

E

ESA S50%

E50%


EI SI ER SR EP SP

China MobileLtd.

65 6 1

3245

23 15

Sustainability Management TopicsThe organization of China Mobile’s corporate sustainability report was impressive. It was very detailed, yet well organized and easy to find all the relevant information for each topic. Based on their report, they were taking the necessary initiatives to get credit for most of our questions; their biggest weakness was a lack of a workforce profile. Their report was very focused on their impacts on the community and environment around them, but there is room for improvement involving their own company, such as green purchasing, workforce evaluations, and environmental education. The company had a variety of different philanthropic programs relating to education, agriculture and healthcare, all of which are important to the developing communities in rural China. Overall, China Mobile had a fantastic corporate sustainability report and overall scored well in sustainability management; the only thing they could really improve on is increasing the reporting of their own internal sustainability policies and statistics.

China Mobile Ltd.







Biodiversity 50

Green purchasing 50





Environmental TopicsChina Mobile presents most of the crucial environmental quantitative data. One way for China Mobile to improve its data presentation would be to use better units. For instance, while it is mentioned that energy consumption per unit of telecommunications traffic decreased, the actual data table is only presented in terms of total GWh - making it hard to discern the improvement China Mobile deserves credit for. The unit for renewable energy would also be better if it was in terms of amount rather than number of stations harnessing alternative energy. This way, readers can see exactly how much of the total energy was from renewable sources. Lastly, China Mobile could improve its overall scores by setting goals along with the past data.








100












Water used 28.57








Social and Human Rights TopicsWhile China Mobile does a good job of presenting data related to gender/ethnic balance and employee training, they are missing data on turnover rates, accident numbers, and lost work days. If China Mobile could add these sections to their next data presentation, their score will be considerably enhanced. In addition, China Mobile does an excellent job in detailing their work in community development and philanthropic work. However, China Mobile fails to establish clear initiatives and indicators of monitoring human right policies.Anti-corruption practices 14.29

Bribery 14.29




14.29


























D

Environmental Grade: D-Social Grade: D+

Overall Grade: D

0 2 5 50 75 10 0

E

ESA

S


EI SI ER SR EP SP

ChinaTelecommunicati

12

25

2

35

01 0

Sustainability Management TopicsThe information China Telecommunications provided on their website with regard to sustainability management was unimpressive. There was minimal information about environmental initiatives, and did not have a formal corporate sustainability report. They only discussed some of the basic corporate sustainability measures, such as their social and environmental visions and their code of conduct. To improve their score, they need to broaden their impact on the environment, with more initiatives related to biodiversity, green purchasing, and identifying suppliers with good environmental performance. They also need to include information about their workforce, of which there was almost none. Overall, the company has a long way to go before they will score well compared to some of the more motivated companies in their sector.








Biodiversity 0

Green purchasing 0






Environmental TopicsWhile China Telecommunications briefly mentions their efforts in reducing energy usage, their data regarding environmental sustainability and performance was extremely poor. There was simply no numerical data concerning any environmental or social aspects. I strongly advise China Telecommunications to at the very least, record easily attainable statistics such as annual energy/water consumption, CO2 emission, and waste recycling rate. Recording these data will help motivate China Telecommunications to increase their efforts in environmental sustainability and social responsibility.







0












Water used 0.00










Social and Human Rights TopicsWhile China Telecommunication briefly mentions their efforts in contributing to the local community, their coverage of social data was very poor. To easily raise their score, China Telecommunications should strive to record basic information such as their employee turnover rate and social investment as a starting point for future reporting. Recording these data will help motivate China Telecommunications to increase their efforts in social responsibility. On the other hand, China Telecommunications does a fair job in addressing social qualitative and human rights points. They do a fantastic job in promoting community development and have great worker relations (as noted by employee satisfaction surveys, union relations, etc.). To improve their score, China Telecommunications must be sure to address all human rights concerns and promote quantitative reporting on the diversity of their workforce and other social topics.Anti-corruption practices 14.29

Bribery 14.29




14.29
























D-

Environmental Grade: D-Social Grade: F

Overall Grade: D-

0 2 5 50 75 10 0

E

ESA

S%

25%Comparison with sector averages Source of points Distribution of points

E=Total Environmental Score, ESA=Environmental Sector Average Score, EI=Environmental Intent, ER=Environmental Reporting, EP=Environmental Performance, S=Total Social Score, SSA=Social Sector Average Score, SI=Social Intent, SR=Social Reporting, SP=Social Performance

EI SI ER SR EP SP

China Unicom8

14

3

1 6

02

Sustainability Management TopicsChina Unicom has a poor sustainability management structure. They are lacking in almost all aspects of their sustainability as far as my section goes. They had a formal code of ethics, but no other formal sustainability reports. On their website, they had one paragraph addressing the environment, and three or four addressing their social impact, and no specific contact was provided for more information. The lack of information and detail on their website makes it difficult to know if they put any effort into their environmental and social initiatives. To improve, they need to begin by drafting a corporate sustainability report before they can effectively evaluate what they need to do to improve their corporate sustainability.

China Unicom







Biodiversity 0

Green purchasing 0







Environmental TopicsChina Unicom was one of the industry’s poorest performers. While China Unicom briefly mentions their efforts in lowering energy consumption and emissions reduction, China Unicom’s website provided nothing in terms of quantitative data regarding the environment. Numerical data concerning environmental issues are almost non-existent, and major environmental issues are not even addressed. I strongly advise China Unicom to start by recording their annual energy and water consumption, CO2 emission, waste recycling rate, among other vital statistics. Recording these data will help motivate China Unicom to increase their efforts in environmental sustainability and social responsibility.






0












Water used 0.00











Social and Human Rights TopicsWhile China Unicom briefly mentions its efforts in contributing to the local community, their data on social efforts are extremely poor. Furthermore, their coverage of human rights issues is also nearly nonexistent. I strongly advise China Unicom to record their human rights policies, safety statistics, employee turnover rate, and social investment. Recording these data will help motivate China Unicom to increase their efforts in social responsibility. Additionally, China Unicom fails to address most of the points in human rights. Most of the topics were not even adopted, let alone reinforced by positive initiatives. China Unicom is doing a good job in community development and education. In order to improve its score, China Unicom must cover and adopt all basic human rights policies and provide more numerical data to substantiate the quality of its programs.Anti-corruption practices 14.29

Bribery 14.29




0.00























A-

Environmental Grade: B+Social Grade: B

Overall Grade: A-

0 2 5 50 75 10 0

E

ESA

S56%

E44%


EI SI ER SR EP SP

DeutscheTelekom

73 7 1

2548

23 33

Sustainability Management TopicsDeutsche Telekom has a very polished and well put together sustainability report. They include lots of relevant information as well as some wonderful initiatives including education programs and a program to reduce ageism in the workplace. However, they are missing several key points from their report, including a workforce profile, emergency preparedness program, green purchasing information. The amount of detail spent on the rest of the report is fantastic. If they dedicate as much time and effort as they put into these sections on the rest of the environmental and social issues, Deutsche Telekom will rise in the ranks from a mediocre company to a leader of the industry.

Deutsche Telekom







Biodiversity 100

Green purchasing 0







Environmental TopicsDeutsche Telekom shows excellent efforts in reducing carbon dioxide emission. Their projects range from utilizing digital sources in office to using climate-neutral shipping service for their products. One especially impressive initiative to point out is that their operations in Germany have been run on 100% renewable energy since 2008, a standard other companies in the industry should aim for. On the other hand, it is lamentable that Deutsche Telekom does not present as much data on other critical environmental quantitative areas such as total energy consumption or total recycled waste. Their scores will improve greatly if they can present a data table or a graph showing previous and current data of energy (both renewable and non-renewable) consumption, water consumption, and waste management (recycle percentage, amount disposed to landfill, hazardous waste, etc.). Otherwise, they did a very impressive job with their initiatives. Further details into changes over time and quantitative reporting would help Deutsche Telekom tremendously in this sector.






100












Water used 0.00








Social and Human Rights TopicsDeutsche Telekom does a great job addressing social qualitative concerns less the questions on community development and education. The Company provides extensive detail and numerical data to substantiate the quality of their programs to ensure employee involvement and a diverse workforce. One way that the firm could improve is by discussing and implementing initiatives focused on community involvement. Deutsche Telekom does a good job in addressing and reinforcing policies related to human rights with especially firm anti-corruption practices. Further actions to reinforce their policies and monitor compliance would boost their score in this section.Anti-corruption practices 64.29

Bribery 14.29




50.00


























D

Environmental Grade: DSocial Grade: D-

Overall Grade: D

0 2 5 50 75 10 0

E

ESA

S62%

E38%


EI SI ER SR EP SP

Etisalat

19 21

6

19

4 6

Sustainability Management TopicsEtisalat’s did not have a cumulative corporate sustainability report, but rather small corporate sustainability reports separated into reports from the different countries they operate in. We stress the importance of a company-wide corporate sustainability report, so we were unable to score any of the individual country reports. With this in mind, Etisalat had a very weak sustainability management section. They had minimal information about how they are helping the environment; a list of examples with very little detail. They also failed to mention anything about climate change, habitats, or biodiversity. However, they did some information in their general report about purchasing green supplies, something not very many telecom companies have had so far. They had more information about their social initiatives, but not enough to make it a strong section of the report. The most impressive thing in the report was the Xtra Learning initiative, which was created to further their worker’s training and career path. Their lack of information is widely due to the absence of an overall sustainability report. They need to develop a company wide corporate sustainability report if they want to obtain a respectable score.

Etisalat







Biodiversity 0





Environmental TopicsEtisalat shows several efforts in environmental sustainability including reducing energy consumption and greenhouse gas emissions. Their work in reducing greenhouse gas is especially notable, which consists of making sure their infrastructure meets the highest international standards (reducing carbon dioxide emissions by over 70%) and developing a new SIM card that produces only half the amount of greenhouse gas than its previous model (8 grams). Unfortunately, Etisalat has virtually no numerical data other those mentioned above. I strongly advise Etisalat to record their annual energy/water consumption, and waste recycling rate on a company wide level to start. Recording these data will help motivate Etisalat to increase their efforts in environmental sustainability and social responsibility.









0












Water used 0.00







Social and Human Rights TopicsWhile Etisalat briefly mentions their activities in helping the local community, related numerical data is lacking as well as information on other areas of the social quantitative section. If Etisalat is able to combine their country-specific CSRs into one comprehensive report, their score would improve significantly. In addition, Etisalat could improve their social qualitative score by providing more context for the initiatives that are being sponsored. Finally, Etisalat could improve their score greatly by having an established code of conduct and addressing all of the human rights issues as well as set up initiative to support and monitor it.Anti-corruption practices 0.00

Bribery 0.00




0.00



























A+

Environmental Grade: A+Social Grade: B+

Overall Grade: A+

0 2 5 50 75 10 0

E

ESA S51%

E49%


EI SI ER SR EP SP

France Télécom

9 2 8 6

42 4 727 31

Sustainability Management TopicsFrance Telecom had a very complete report with specific statistics to back up almost all of their points, earning them one of the highest scores in the industry. Their partnership with the World Wildlife Foundation allowed them to assess the performance of their products and the eco-friendliness of their shops and offices. They also have many impressive initiatives aimed toward habitat preservation and conservation. They range from the protection of cave birds in regions throughout France in conjunction with the Bird Protection League to protecting wales from ship collisions by installing a REPCET system on their cable laying ships that allow them to track migrating whales by satellite so as to avoid hitting them. Their commitment to biodiversity and international environmental sustainability help put them near the top of the industry in terms of being a great corporate citizen. To improve on their already high score, they should see which topics they missed out on and dedicate the same sort of passion that we see in the rest of the report to them. They are missing data on emergency preparedness, but nearly all other categories are complete. One thing France Telecom could improve on is the usability of their report and organization of the content.

France Télécom







Biodiversity 100





Environmental TopicsFrance Telecom was able to provide very detailed reporting on many of the issues they covered in the report. However, they are missing a few vital environmental topics that should be covered. One thing of note was that they were one of the few companies that reported the amount of hazardous waste produced each year. While this data is appreciated, it is unfortunately the only data provided in their waste management section. France Telecom's scores will improve greatly if they published more data on the recycling rate of both solid and office waste, as well as the amount of waste that is disposed instead of being recycled.









100












Water used 57.14








Social and Human Rights TopicsFrance Telecom has a plethora of information regarding safe and responsible usage of its products. One impressive example is that France Telecom gave an extremely detailed breakdown of women in leadership positions by country, as well as employee breakdowns. Their work supporting communities in Africa by installing water pumps and preventing desertification through their solar power plant program are worthy of praise. The company's CSR engagement score indicates that it is a leading performer in its sector for most of the topics, but it could improve its community involvement and corporate governance. In particular, the United Nations Global Compact and the Group Code of Ethics are vague and unhelpful for knowing specific human rights policies. A more detailed human rights policy as well as initiatives to promote and monitor these policies would improve France Telecom’s score and make the company the top leader in this sector.Anti-corruption practices 28.57

Bribery 14.29




28.57


























A-

Environmental Grade: ASocial Grade: B

Overall Grade: A-

0 2 5 50 75 10 0

E

ESA S50%

E50%


EI SI ER SR EP SP

KDDI

887 5

35 4119

29

Sustainability Management TopicsKDDI had a strong sustainability management section of their corporate sustainability report. Their environmental policy was clear and more formal than their vision, which is important in order for the company to hold themselves accountable for their goals and initiatives. All aspects of their environmental sustainability seemed very good, they were only lacking on the supplier side. They had no information with regard to filtering suppliers to make sure they followed good environmental and social sustainability. The company also had no information with regard to the number of ethnically diverse workers in their workforce, or how they were working to increasing the number of ethnically diverse workers in their workforce. Besides that, they scored well with regard to almost all the other parts of the sustainability management section. If they fill the gaps in their initiatives, they will have an excellent report.

KDDI







Biodiversity 100

Green purchasing 50






Environmental TopicsKDDI shows excellent plans and achievement in many of the critical areas in environmental sustainability, including energy consumption, recycling rate, and greenhouse gas emissions. Their recycling rate is especially commendable for reaching 99% in 2011 fiscal year. A couple of pointers for KDDI would be to include more data on waste management (disposed waste, hazardous waste, office waste) and the usage of renewable energy sources. Otherwise, KDDI gave an excellent report on the environmental data that they record. With some improvement, KDDI could rise to be a leader in the telecommunications industry.







0












Water used 57.14










Social and Human Rights TopicsKDDI presents an in-depth description of the actions they are taking to ensure a healthy and productive work environment. Their social qualitative report is very strong due to their efforts in these areas including a comprehensive monitoring and survey system. However, KDDI can improve their score drastically in the human rights report by discussing each policy. Currently, many fundamental worker protections are not guaranteed by KDDI to their employees. The company should set up a strong framework that not only supports workers’ rights but also human rights in general to benefit KDDI’s PSI score. Further initiatives that reinforce and monitor these issues would make KDDI a contender for being a leader in the industry.Anti-corruption practices 0.00

Bribery 0.00




14.29























B+

Environmental Grade: B+Social Grade: B-

Overall Grade: B+

0 2 5 50 75 10 0

E

ESAS

52%

E48%


EI SI ER SR EP SP

KPN42

6 845 47

3 115

Sustainability Management TopicsThough there clearly was an effort on KPN’s part, the sustainability management section of their report was lacking. They failed to include a lot of environmental discussion, such as that of biodiversity, green purchasing, and a formal policy statement. They did include environmental goals for themselves, but it was not formal enough to be considered an environmental policy statement. The social sustainability section was stronger, but also lacked a formal policy statement. They failed to give a sustainability contact, which is surprising given the strong management structure they have. KPN’s CSR Advisory Board stood out in their report. This board is comprised of board members with background in science that can evaluate the environmental and social impacts that the company is making. An initiative like this will really help the company become more sustainable. Overall, their report needs some work, but they are moving in the right direction.

KPN







Biodiversity 0

Green purchasing 0





Environmental TopicsKPN was exceptional in its efforts to utilize renewable electricity. In addition to being the first telecommunication firm to participate in the Climate Saver Program of World Wildlife Fund, KPN has been a pioneer in the use of renewable energy by achieving 100% renewable electricity usage in the Netherlands and Belgium in 2011. In general, KPN's environmental efforts and data presentation were above average. One suggestion is to present a table of data for CO2 emissions. The current graph they give is difficult to decipher exact numbers; I can only see general improvement and not exact total emission per year.








100












Water used 42.86









Social and Human Rights TopicsWhile KPN engages in various community service activities in Germany and Belgium, it does not specify how much monetary investment/donation was given to each. Recording social investments as well as activities will serve KPN well by giving clear numerical data and evidence of their engagement in local community. KPN has many initiatives to make technical resources available for more of the population, but does not discuss ways it improves community development or community education outside of technology. KPN examines the healthcare sector, but does not talk about occupational health and safety protection. Its Code of Ethics online is only in Dutch and its Supplier Code of Conduct is very vague, making it unable to score a lot of human rights policies. Improving in these areas will drastically raise KPN’s PSI score and help it become a more effective corporate citizen.Anti-corruption practices 28.57

Bribery 14.29




14.29

























B

Environmental Grade: C+Social Grade: B

Overall Grade: B

0 2 5 50 75 10 0

E

ESA

S65%

E35%


EI SI ER SR EP SP

MTN Group

54 54

1 8

52

8

42

Sustainability Management TopicsMTN Group had some good environmental and social initiatives in their report. They seemed to be involved with the health of the environment as well as the health of the communities they worked and sold their products in. MTN’s weakness was in their workforce information as well as stakeholder and supplier information. There was almost no information about the composition of their workforce, and while they recognized the importance of ethnic and gender diversity, they provided no information about what they were doing to get a balance of both in their workforce. They also did not have an official code of conduct in their CSR or anywhere in the relevant places on their website, although they mentioned the code in a couple places throughout the report. Overall, I thought they had a nice sustainability report; it just didn’t have a lot of the details we look for.

MTN Group







Biodiversity 0

Green purchasing 50






Environmental TopicsMTN Group's environmental efforts are mainly focused on carbon emissions. While this effort in reducing greenhouse gas is commendable, MTN Group's scores will greatly improve if they present other important data such as total energy/water consumption, renewable energy sources, and product stewardship. MTN Group's other weakness is its lack of target goals; I strongly advise MTN Group to decide on a set of environmental goals ever year to motivate and inspire the company's corporate social responsibility.







0












Water used 28.57











Social and Human Rights TopicsMTN Group does a great job in presenting indicators of completion for the social qualitative and human rights section. MTN Group could improve their score by implementing more tools to ensure employee and executive compliance with many human rights issues. I am especially impressed by MTN Group's information on community development. They do a lot of work around the world in promoting telecommunication services and sustainable development through time and money.Anti-corruption practices 64.29

Bribery 64.29




14.29






















B+

Environmental Grade: B+Social Grade: C+

Overall Grade: B+

0 2 5 50 75 10 0

E

ESA S50%

E50%


EI SI ER SR EP SP

NTT DoCoMo

62 68

384 9

238

Sustainability Management TopicsNTT DoCoMo has a good report with an exciting initiative to increase bike use. Their report is user-friendly and easy to understand. However, they are missing several sections, including emergency preparedness program, workforce age/ethnicities/race, health and safety, and environmental challenges. They discuss emergency preparedness and health and safety in regards to their suppliers, but they do not mention these sections at their own facilities. If they include this crucial information, their score will raise.

NTT DoCoMo







Biodiversity 100









Environmental TopicsOverall, NTT DoCoMo fares very well in its presentation of key environmental quantitative data and generally shows improvement over the last few years. Especially impressive was their extensive reporting on their product stewardship take-back program, as well as their extremely detailed environmental expenditure reporting. This detailed reporting is something other firms should strive to emulate so that their expenditures can be transparent to the public. Many of the issues NTT DoCoMo reports on are very detailed and well broken down. Their methods of reporting should be seen as the standard in the industry. One way they could improve is to provide further context to readers by providing quantitative numbers from previous to compare to.





100












Water used 42.86











Social and Human Rights TopicsNTT DoCoMo appears as a socially responsible company with many community development and education initiatives. NTT DoCoMo provides extensive information on customer satisfaction surveys, but not for employee satisfaction surveys as they are vague and leave out quantitative measures. NTT DoCoMo's CSR Procurement Guidelines describe its human rights policies clearly and gives several examples, but disregards reinforcing and monitoring actions. NTT DoCoMo's social quantitative data are unfortunately lacking, unlike their environmental data. They do mention many monetary contributions but do not keep a table of total annual donations. Additionally they have some basic reporting regarding social issues. However, other areas such as lost workdays, or recordable accidents are simply not mentioned in the corporate sustainability report. Although not directly related to preserving the environment, these numbers are an important social section of corporate social responsibility and should be included in the corporate sustainability reports.Anti-corruption practices 14.29

Bribery 14.29




14.29























B+

Environmental Grade: BSocial Grade: B

Overall Grade: B+

0 2 5 50 75 10 0

E

ESA

S60%

E40%


EI SI ER SR EP SP

RogersCommunications

5 8 68

29

68

15 1 9

Sustainability Management TopicsRogers Communication had a well put together sustainability management section. Their corporate sustainability report was well organized, and it was easy to see if they had the information for each question or not. They failed to identify the challenges they faced in reaching their social and environmental goals, something that most telecom companies have not done effectively so far. Other than that, they had no initiatives related to biodiversity and habitats, environmental education, environmental accounting, emergency preparedness, and third-party validation. If they improve on these things, there will be almost no holes in their report. Rogers had an impressive social initiative, called the Rogers Youth Fund. This fund is a 1 million dollar pledge to help young students in Canada overcome the barriers they face in getting the most out of their education by funding programs to provide educational support to high risk students. This is a great initiative that targets a lot of affected individuals. Overall, Rogers Communication had solid sustainability practices, but needs to add a few initiatives to their current sustainability program if they want to be an outstanding telecommunications company.








Biodiversity 0

Green purchasing 50




Environmental TopicsRogers Communications was exceptional in its presentation of data on violations and fines - which they reported 0 incidents for the last three years. I also commend them on presenting the data; most companies do not have this information on their corporate sustainability reports. For improvements, I advise a better waste management program that has information on recycled waste, disposed waste, and hazardous waste. Lack of mention on water consumption and renewable energy sources was also unfortunate; they are both important sections that should be improved on. By fixing these issues with its corporate sustainability report, Rogers Communications can significantly improve its score and rise up in the rankings for this industry.









100












Water used 0.00








Social and Human Rights TopicsRogers Communications is a socially responsible company. It gives back to communities by donating at least 1% of pre-tax earnings to a range of charities each year and helps protect employee as well as customer health and safety. While Rogers Communications implements an employee survey every 18 months, it provided no data on the employee engagement score or managerial effectiveness index for 2010, making it difficult to assess improvement. If Rogers Communications focuses on bringing monitoring programs and stronger initiatives to support its outlined human rights policies, their PSI score will rise dramatically.Anti-corruption practices 14.29

Bribery 50.00




14.29


























F

Environmental Grade: FSocial Grade: F

Overall Grade: F

0 2 5 50 75 10 0

E

ESA

S


EI SI ER SR EP SP

Saudi Telecom0

18

0

8

0 0

Sustainability Management TopicsSaudi Telecom has one of the weakest sustainability management sections I have seen. They had no information on any environmental policies or initiatives, and throughout their compiled report, they only used the word environment to describe the natural environment once. The company also had no information on their workforce profile, or initiatives to increase ethnic or gender diversity in their report. They have a non-existent environmental management structure, largely due to their lack of effort put into the environment. Saudi Telecom has no official code of ethics, no initiatives to ensure the health and safety of their employees; the only thing that is solid in their report is their social initiatives. That being said, they do have some good initiatives that are geared towards keeping children active, an important initiative that not very many companies take on. To be competitive in this category with other telecom companies, they have a lot of work to do.

Saudi Telecom







Biodiversity 0

Green purchasing 0





Environmental TopicsSaudi Telecom displays virtually no data concerning environmental aspects. I strongly advise Saudi Telecom to record their annual energy/water consumption, CO2 emission, waste recycling rate, employee turnover rate, and social investment in the least. Recording these data will help motivate Saudi Telecom to increase their efforts in environmental sustainability and social responsibility.








0












Water used 0.00










Social and Human Rights TopicsSaudi Telecom discusses special women programs, but does not discuss ways to increase women in management positions. Saudi Telecom has a multitude of Al Wafaa Programs that address education, social, religious, health, sports and youth initiatives. While the company describes many of these, it would help to include more quantitative data to show their impacts and improvements from previous years. Furthermore, Saudi Telecom's Code of Ethics and Conduct link does not list the company's position on important human rights issues, so it receives zero points in this area.Anti-corruption practices 0.00

Bribery 0.00




0.00























B+

Environmental Grade: B+Social Grade: B

Overall Grade: B+

0 2 5 50 75 10 0

E

ESA

S57%

E43%


EI SI ER SR EP SP

SingTel

54 6138

5 9

23 31

Sustainability Management TopicsSingtel had an organized sustainability management section of their corporate sustainability report. They included good information about their environmental and social initiatives, and scored well on most the questions. The company included a section on biodiversity as well, something I have only seen in one or two other companies in this industry. They included a distribution of the age, ethnicity and gender of their workforce, but no initiatives to increase the diversity of any of the above. Singtel also had an excellent stakeholder consultation program, which is really important to get people involved in your social and environmental initiatives. They did not include any information on their environmental management structure or system, which puts them behind the curve as most telecom companies are good about implementing those. Overall, the sections they had were very good, but Singtel needs to fill in the gaps if they wish to be one of the best companies with regard to sustainability in their sector.

SingTel







Biodiversity 100

Green purchasing 0





Environmental TopicsSingTel successfully covered almost all areas of the environmental quantitative section. The two areas they missed were relatively trivial parts in waste management and environmental expenses. However, they are lacking one key aspect: goals. I strongly recommend that SingTel set short term targets with specific numbers to help motivate the company's environmental efforts.








100












Water used 42.86










Social and Human Rights TopicsSingTel's Sustainability Report 2012 is easy to read, but it could be organized better as human rights information is spread throughout the document. It is also does not state ways the company monitors and reinforces these. That said, SingTel does an impressive job of providing quantitative values, such as for employee participation, goals in percentages, or money contributions, and should continue this. The multitude of graphs and charts is very helpful for displaying data and giving context of how SingTel is performing.Anti-corruption practices 50.00

Bribery 14.29




14.29























D-

Environmental Grade: FSocial Grade: D-

Overall Grade: D-

0 2 5 50 75 10 0

E

ESA

S


EI SI ER SR EP SP

Sis tema JSFC0

18

0

2 4

0 4

Sustainability Management TopicsSistema JSFC had a very weak sustainability management section. We were unable to score a corporate sustainability report because the last report they had available on their website was from 2006. Within the information we did score, the company had no environmental policies or initiatives at all. They had no sustainability management structure, no initiatives to increase diversity in their workforce, and no stakeholder involvement. They did have a social vision and some initiatives to back it up, but it was not a formal social policy. They had a code of conduct, and they had some discussion of employee training and development. Besides that, they did not get credit for any other questions. Sistema JSFC has a long way to go. To score highly on this section, they need to put together a complete corporate sustainability report as well as show that they care about the environment.

Sistema JSFC







Biodiversity 0

Green purchasing 0






Environmental TopicsSistema JSFC had no environmental quantitative discussion or data. They did not present any environmental initiatives or information at all. Their lack of a corporate sustainability report is the main reason for this, as well as a seeming lack of care for sustainability. If they wish to score in this section, they need to make a corporate sustainability report that discusses and provides data for these initiatives.







0












Water used 0.00











Social and Human Rights TopicsSistema has a Social Report that is very descriptive and informative, but it is from 2006 so it is outdated and not accepted by us. Sistema should enhance the information on the Social Responsibility page and create another Social Report to show how community development and employee volunteering have improved over the years. Sistema's detailed anti-corruption policy should serve as an example of how to describe other missing human rights policies such as sexual harassment, treatment of employees, free association, and forced and child labor. It should also explain efforts to provide a safe and healthy working environment.Anti-corruption practices 50.00

Bribery 50.00




50.00






















C-

Environmental Grade: D+Social Grade: D+

Overall Grade: C-

0 2 5 50 75 10 0

E

ESA

S62%

E38%


EI SI ER SR EP SP

Sof tbank38

54

31 7

4 4

Sustainability Management TopicsSoftbank has a decent sustainability management section of their report. They included some good environmental and social initiatives, as well as an environmental management system and code of ethics for their employees and suppliers. They also had a lot of initiatives involving internet safety and education for children, an important aspect of the growing cyber community. However, they had no formal environmental or social policy, and lacked a lot of information and initiatives involving their workforce. They also failed to discuss their impacts on biodiversity and habitats. They had the basic structure necessary for a corporate sustainability report, but they need to go into more detail in some sections of their report and include some initiatives to cover the gaps in their sustainability management. If they can do this, they will be on par with some of the stronger companies in the telecommunications sector.

Softbank







Biodiversity 0

Green purchasing 0






Environmental TopicsThough Softbank presents many commendable environmental initiatives, their quantitative data is markedly lacking. The only environmental quantitative data Softbank had on their website related to their product stewardship. They recycled 660,000 handsets for their customers in 2011. However, they had no information relating to energy usage, waste disposal, or any other environmental quantitative data. These vital areas would be extremely beneficial to Softbank’s score as well as useful for the everyday consumer.







100












Water used 0.00











Social and Human Rights TopicsSoftbank does a lot for special needs or hearing impaired for community service and education. Its potential program to use mobile devices for children receiving long-term in-patient care in order to keep up with school work looks promising and admirable. Furthermore, its Wellness Center and Peer Supporters provide a healthy work environment for employees. However, Softbank's Code of Conduct and Code of Ethical Purchasing do not give any descriptive information on adoption, reinforcement, or monitoring of human rights policies so it lost many points in this area. Furthermore, similar to their environmental data, Softbank provides little to no quantitative social data regarding employee turnover rates, accident rates, or fines. To score among the best companies in the sector, Softbank must work on developing better reporting practices.Anti-corruption practices 0.00

Bribery 0.00




0.00






















B+


Overall Grade: B+

0 2 5 50 75 10 0

E

ESA

S56%

E44%


EI SI ER SR EP SP

Telecom Italia

6275

264 4

2 3 23

Sustainability Management TopicsTelecom Italia had a report with a lot of information. It contained many good figures, graphs, and charts that really described their impact on the environment and the community. The excess of information made it difficult to find some parts of the report at times, but the information was all good and none of it was unnecessary. The main things they were missing were the identification of their challenges in meeting their initiatives, information on biodiversity, initiatives to give opportunities to employees with disabilities, environmental management structure, and an emergency preparedness program. They also lacked a breakdown of the ethnic composition of their workforce, but they had initiatives to increase diversity. Other than that, they had very strong initiatives and spectacular formal policies for the environment and society. Telecom Italia have the foundation for a strong report, if they can just adopt a few more initiatives, they will have a spectacular report.

Telecom Italia







Biodiversity 0






Environmental TopicsTelecom Italia had a decent amount of environmental data, although a lot of the data was lacking in detail. They did not report a single goal for their environmental quantitative impact. They also did not report all the numbers on occasion. With waste for instance, they reported how much there was and how much was recycled, but not how much was disposed of. It is not a reader’s job to add up the numbers for them and guess at true figures, so to get credit in those areas they need to report the figures. They also lacked product stewardship, which puts them a step behind many other companies. Improvement in these areas will significantly raise Telecom Italia’s PSI score.








100












Water used 42.86









Social and Human Rights TopicsOverall, while Telecom Italia scored numerous points, it provided basic information in regards to social factors and policies. Telecom Italia's data on volunteering efforts reveals that not many participate, so the company should encourage more involvement. Additionally, the descriptions of community education and community development are vague and short, so it should discuss in-depth the different initiatives and their impacts on society. That said, the quantitative compliance of human rights policies and such other graphs were useful and informative.Anti-corruption practices 14.29

Bribery 0.00




28.57

























A

Environmental Grade: BSocial Grade: A+

Overall Grade: A

0 2 5 50 75 10 0

E

ESA

S66%

E34%


EI SI ER SR EP SP

Telefónica

62 64

2 5

73

2 3

7 3

Sustainability Management TopicsTelefonica had a very detailed sustainability management section with many figures and charts documenting the quantitative impact of their activities. They had great initiatives in both environmental and social sectors, and had at least some information on almost everything we were looking for. Some of the information and activities that they lacked were an external audit, initiatives to protect habitats and biodiversity, and the identification of the challenges they faced in meeting their goals. Also, despite having so many great social initiatives they did not have a formal policy statement. Besides these, they got most the other points. They had impressive initiatives to protect children and the privacy of all individuals on the internet, something that continues to grow in importance and we move into an increasingly digital society. Telefonica has one of the strongest corporate sustainability reports in the industry and with a little more information they can make it the best.

Telefónica







Biodiversity 0






Environmental TopicsTelefonica's presentation of environmental quantitative data was decent. But one important aspect they are consistently lacking throughout all areas is a clear goal; Telefonica does not mention any precise numerical goals. Goals are important not only for giving employees something to aim for, but also gives consumers an idea of the sustainable and committed culture of a firm. I also advise Telefonica to keep records of not only their paper waste but total solid waste as well as total recycle rate.








100












Water used 57.14










Social and Human Rights TopicsTelefonica provides incredibly detailed analysis and actions of all social qualitative questions. I was especially impressed by the level of quantitative documentation for community development and community action. Telefonica provides numerous outlets for employees volunteer and provides generous compensation and perks to employees including "Tiempo para Vos' (Time Out for You) in Argentina. This initiative allows new parents fewer working hours during their children's first year and an increased number of personal days. Telefonica could improve their score slightly by providing clear examples of human rights monitoring for each specific issue. As one of the leaders in the industry, others should aim to emulate what Telefonica has done in the human rights and social section of their corporate sustainability report.Anti-corruption practices 64.29

Bribery 64.29




64.29
























B+


Overall Grade: B+

0 2 5 50 75 10 0

E

ESA

S59%

E41%


EI SI ER SR EP SP

Telenor

6554

26

58

1 2

3 8

Sustainability Management TopicsTelenor had a solid sustainability management section. They did a good job of outlining their environmental goals, as well as the challenges they faced in achieving those goals. They also had a formal policy statement. They had a social vision, but they did not make a formal policy statement. They failed to include a detailed breakdown of their workforce; they only went to the extent of measuring the percent of women. They also had very little information regarding habitat or ecosystem conservation, biodiversity, or green purchasing. The parts of the report that were included were detailed, but the parts that were only mentioned briefly needed a lot more information to earn credit. Unlike many other companies, they included sustainability contacts that were not just email addresses, but the actual staff member’s contact information. Telenor has a ways to go, but they have a well put together report so far.

Telenor







Biodiversity 50

Green purchasing 0






Environmental TopicsTwo urgent areas of improvement for Telenor are waste management and specific short-run targets. Telenor does not present total waste or total recycle rate; nor do they mention hazardous wastes or how they dispose of non-recycled waste. They also lack specific targets in the short-run; precise numerical goals can be a great help in motivating increase in overall efforts to achieve higher environmental sustainability. With improvements in these areas, Telenor can break out from the middle of the pack and compete with the leaders of the sector in corporate sustainability.







100












Water used 42.86










Social and Human Rights TopicsTelenor does a fantastic job covering social qualitative points. I was especially impressed by the company's commitment to community development and relief projects. Telenor Pakistan developed the Emergency Response Program, which works to provide immediate disaster relief in Pakistan. Furthermore, Telenor is committed to combating child labor through education and does work in Bangladesh to improve the lives of street children. Telenor can improve their score by having established initiatives targeted at single human rights issues to increase the level of transparency in their organization. Currently, the "Telenor Way" initiative works to fight human rights violations but I would like to see detailed monitoring of each human rights issue.Anti-corruption practices 50.00

Bribery 50.00




14.29
























B-

Environmental Grade: CSocial Grade: B-

Overall Grade: B-

0 2 5 50 75 10 0

E

ESA

S67%

E33%


EI SI ER SR EP SP

TeliaSonera42

61

18

43

833

Sustainability Management TopicsTeliaSonera had a weak sustainability management initiatives overall. They did have a very strong supplier management and auditing system. Deutsche Telecom, France Telecom, and Telecom Italia as well as TeliaSonera created a Joint Audit Cooperation where they worked together at their expense to audit telecom suppliers around the world. This is an initiative that will greatly improve the quality of suppliers, especially in poor countries. Other than that, their environmental and social initiatives contained many gaps, and most of the initiatives they did discuss were fairly weak. TeliaSonera did have a breakdown of the workforce profile, but they had no initiatives to improve the amount of diversity or women in their workforce. TeliaSonera has a decent start to their corporate sustainability report, but they have a long way to go before they will match the standards that many other companies in the telecom industry have already set.

TeliaSonera







Biodiversity 0

Green purchasing 0






Environmental TopicsTeliaSonera has done a decent job in reporting on the most vital environmental quantitative issues such as greenhouse gas emission and energy use. However, it is missing a couple of key aspects in environmental quantitative data: water consumption and recycling rate. Recycling rate is especially crucial and it is highly recommended that TeliaSonera keep track of their office and solid waste recycling rate. If TeliaSonera is able to make these changes and work on improving their statistics for next year, they will definitely rise up in the rankings for the already competitive telecommunications industry.







100












Water used 0.00










Social and Human Rights TopicsTeliaSonera generally seemed to give short pieces of information. It could have been more descriptive and provided more data for greatly lacking topics such as community development initiatives and employee volunteerism. Additionally, it could have expanded on human rights policies so that ethical standards are clear for employees. However, TeliaSonera takes an ethical standpoint against child abuse images and helps make the Internet safer for kids. I suggest that TeliaSonera dedicates more resources toward their sustainability report and focuses on not only creating new initiatives to show their dedication, but also on more detailed reporting for the report.Anti-corruption practices 14.29

Bribery 14.29




28.57























A-

Environmental Grade: BSocial Grade: A-

Overall Grade: A-

0 2 5 50 75 10 0

E

ESA

S62%

E38%


EI SI ER SR EP SP

Tels tra

73 64

32

62

8

56

Sustainability Management TopicsThe Telstra report is well laid out and clearly organizes its contents. It covers many of the most vital sustainability management issues we score for. However, Telstra is missing several components of its report, including an emergency preparedness program, a clear social policy, social impediments and challenges, environmental accounting, environmental management structure, and biodiversity. To be one of the top companies in this competitive sector, these issues must be remedied if Telstra wishes to become one of the sustainability leaders in the sector, as their effort seems to indicate. They are well on their way to publishing an effective report, but first they must address these empty sections before that can be achieved.

Telstra







Biodiversity 0








Environmental TopicsTelstra did a commendable job on their environmental quantitative reporting; particularly impressive was how they broke down their energy use statistics. They had specific categories with how much energy they used for certain tasks in addition to their cumulative energy use. Telstra was lacking a decent amount of information in their environmental quantitative section. They included no information about any environmental violations or fines, which doesn't make it clear whether they don't have any or they are just not reporting them. They were also missing about half of the information on waste disposal and recycling that they should report. If they correct these minor problems in their data reporting, they will be well on their way to a great report.






100












Water used 42.86










Social and Human Rights TopicsTelstra was missing some information in their social quantitative section. They had good information on employee turnover rate, lost workday case rate, and social community investment. Although they set some goals for these sections, they did not get credit for them as they were too vague to know exactly what the goal was. For example, ongoing investment in the community is not a specific enough goal. In addition, Telstra does a fantastic job reporting on social qualitative indicators. I was impressed by the Stronger Smarter Leadership Programme, which supports Indigenous Australians through leadership development for Indigenous students. Furthermore, Telstra continues to promote a healthy work environment and maintains good relations with unions, which is indicative of increased employee engagement.Anti-corruption practices 14.29

Bribery 14.29




14.29
























A-

Environmental Grade: B+Social Grade: B+

Overall Grade: A-

0 2 5 50 75 10 0

E

ESA

S56%

E44%


EI SI ER SR EP SP

Telus

5 87 1

45 5 3

2333

Sustainability Management TopicsTelus had an organized sustainability management section. Their information was reader friendly and organized it in such a way that was similar to the PSI scoring system. They included many social and environmental initiatives, and had strong policies in both regards. On the other hand, they had no initiatives to ensure that their suppliers were complying with their environmental initiatives, or any initiatives that encouraged green purchasing of supplies. They also lacked any information on biodiversity, though they discussed how they helped save the habitat of the Saw Whet Owl. Not many telecommunication companies have discussed the importance of habitat protection. In their report, their social initiatives targeted at the youth stood out. They had many social initiatives that were intended to empower youth through education and safety measures. This is a strong initiative to pursue, as the well-being of children is supported almost universally. To make their environmental initiatives stronger, it would be advisable to try to find a focus like this which will make their environmental policies even stronger. Telus has a strong report; if they can fill in the gaps and solidify their environmental initiatives, they can become one of the most sustainable companies in the telecommunications sector.

Telus







Biodiversity 0

Green purchasing 0



Environmental TopicsTelus performed admirably in the quantitative environmental data section. Something that particularly stood out was Telus’s stellar reporting of its environmental violations and monetary fines: zero for the last six years. Their reporting on energy consumption, greenhouse gas emission, and product stewardship was also excellent. Some pointers for better scores would be to improvement their data on waste management, water consumption, and renewable energy sources. These are all key sections of environmental quantitative data that must be included in a good corporate sustainability report.










0












Water used 42.86







Social and Human Rights TopicsTelus is a very socially responsible company. Its Corporate Sustainability Report is very organized and visually pleasing. Telus has a plethora of evidence about its community investment categorized as philanthropic investment, social investment, commercial initiatives, or value of employee giving. Telus extensively discusses its human rights policies in the Telus Ethics Policy and specifically describes how it is fulfilling each of the United Nations Global Contract principles. It promotes diversity through the Telus Diversity and Inclusiveness Council, with team members supporting women, LGBTQ, and Aboriginals. One area that Telus could improve its score on is by reporting more about women in management and special programs or groups dedicated to helping this cause.Anti-corruption practices 14.29

Bribery 14.29




14.29



























B-

Environmental Grade: CSocial Grade: B-

Overall Grade: B-

0 2 5 50 75 10 0

E

ESA

S66%

E34%


EI SI ER SR EP SP

V erizonCommunications

31

61

234 2

1529

Sustainability Management TopicsVerizon had some great sustainability initiatives, but their corporate sustainability report was not as organized and on par as it should have been. They were missing some important environmental initiatives, such as those to prevent climate change as well as initiatives to preserve natural habitats and biodiversity. They also had no indication that they had adopted or planned on adopting an environmental management structure. Verizon had a breakdown of the workforce in terms of gender and ethnicity, but they had no initiatives to increase the diversity of their workforce. They also had no initiatives to make workplace accommodations for disabled employees. No contact person was reported either. However, the Verizon foundation had a plethora of social initiatives that focused on child safety in schools. These were outstanding initiatives, but their CSR was missing a lot of the little things. If they can start to work on these missing initiatives, their corporate sustainability report will be a lot stronger than it currently is. To reach the top of the sustainability rankings, as many of Verizon’s closest competitors have, the company will have to dedicate more resources and attention to creating a comprehensive corporate sustainability report.








Biodiversity 0





Environmental TopicsVerizon's data presentation on energy consumption, greenhouse gas emissions, and product stewardship is excellent. However, these three are the only sections that Verizon presents any data on; other environmental quantitative sections are largely neglected. To stand out from the crowd in this highly competitive sector, Verizon must do more than just the bare minimum. I highly recommend Verizon to improve especially their waste management and keep a record of yearly recycling rate.









50












Water used 0.00









Social and Human Rights TopicsVerizon did a decent job covering the social and human rights topics we look for. The Verizon Volunteers Program is a great way for employees to have incentives to volunteer and give money back to their nonprofits. Similarly, HopeLine is a meritorious program where Verizon devices are donated to women suffering from domestic violence. Verizon can improve by describing other initiatives as in-depth as these in order to better see the scope and impact on the community. Verizon's Code of Conduct is organized and explains initiatives for each policy, but it is still missing some important ones including child labor, forced labor, and anti-corruption. In terms of quantitative data, Verizon should report its employee turnover rate as well as give more detail and past numbers for their social community investment for further improvement.Anti-corruption practices 0.00

Bribery 14.29




14.29

























D+

Environmental Grade: D-Social Grade: C

Overall Grade: D+

0 2 5 50 75 10 0

E

ESA

S


EI SI ER SR EP SP

V impelCom12

3 2

6

41

0

23

Sustainability Management TopicsVimpelCom’s sustainability management section of their report lacked a lot of critical information. They had basic environmental and social visions and initiatives, and a code of conduct. Besides that, they were missing information in almost all the other sections we scored for. They mentioned some goals, such as employee training, but did not give examples of the initiatives they are using in order to achieve those goals. One reason they did not have enough information was the fact that they did not have a separate corporate sustainability report, but instead a section of the annual report which was devoted to sustainability. They could improve on this section if they formulated a separate corporate sustainability report, which would make it easier to see what information they were lacking and how they could improve their sustainability.

VimpelCom







Biodiversity 0

Green purchasing 0






Environmental TopicsVimpelCom's data of environmental and social efforts are extremely poor. There was simply no numerical data concerning any environmental issues. They had short paragraphs on energy efficiency and renewable resources, but no data or numbers to back up this claim. There was no talk of greenhouse gas emissions, water use, or recycling on their website. I strongly advise VimpelCom to record their annual water consumption, CO2 emission, and waste recycling rate. Recording these data will help motivate VimpelCom to increase their efforts in environmental sustainability and social responsibility. The creation of a standalone corporate sustainability report would help focus efforts and allow VimpelCom to accurately show how committed it is to the environment.







0












Water used 0.00









Social and Human Rights TopicsVimpelCom does a good job investing in the community, promoting education, and advocating the safe usage of telecommunication services. In addition, VimpelCom addresses most human rights issues and fosters a healthy company culture by having dedicated compliance officers respond to disputes between employees. I suggest that VimpelCom try to establish more monitoring mechanisms to ensure that unreported violations do not go unnoticed. VimpelCom's data on its social efforts are extremely poor. There was simply no numerical data concerning any social aspects. VimpelCom should record their employee turnover rate and social investment to start with. Once these changes are made, VimpelCom can begin work on creating its own CSR and going forward on its path to becoming a good corporate citizen.Anti-corruption practices 50.00

Bribery 50.00




14.29

























A

Environmental Grade: BSocial Grade: A

Overall Grade: A

0 2 5 50 75 10 0

E

ESA

S64%

E36%


EI SI ER SR EP SP

V odaf one

54

86

3 4

74

1931

Sustainability Management TopicsVodafone's sustainability report is largely comprehensive and contains interactive programs both within the company and in communities around the world. Their eco-rating program that tells customers how environmentally friendly each mobile device is, stands out as especially exciting. In some key areas like environmental management system, they discuss their action but do not include specific statistics. In other areas like employee environmental education and environmental accounting, they do not mention their contributions at all. It is evident that Vodafone is putting resources into their sustainability reporting, but must make these changes to reach their goals of being an outstanding sustainable company.

Vodafone







Biodiversity 0








Environmental TopicsWhile Vodafone covers many of the most important areas of environmental quantitative data, one thing they consistently lack is a specific target. Short term targets with specific numbers are very important in motivating the company's environmental efforts. Other areas that Vodafone can improve on are waste management (especially their total recycling rate) and environmental violations and fines. Adding in these to their report will take it from being a good CSR to a great one.






100












Water used 42.86












Social and Human Rights TopicsIn the social quantitative section Vodafone did a decent job of reporting on the basics, such as turnover rate, but was lacking in many other critical issues. They should focus on reporting their accident rate as well as information on fines to receive the highest marks in this category. For human rights, Vodafone does a fantastic job in covering all human rights issues and implementing their "Speak Up" initiative. This initiative serves to encourage employees to speak out and provides for self-monitoring on human rights issues. In addition, Vodafone does a great job in promoting the Millennium Development Goals and working to eradicate poverty, promote equality, and reduce mortality worldwide. By channeling this enthusiasm and effort into some of the other issues with Vodafone’s CSR, I have no doubt that the company will be able to rise up to the top of the highly competitive telecommunications sector.Anti-corruption practices 50.00

Bribery 50.00




50.00





















EI4Report contact person

-Discussion: identifies the person specifically designated to answer questions about the report or sustainability issues. Investor relations or public relations contact representatives are not valid contacts for this question. -Initiatives/actions: to facilitate such contact, i.e. providing email address, phone number, or a link for feedback and questions.

Discussion

Initiatives/Actions

1

Links:

5Environmental visionary statement

-Discussion: includes a clear visionary statement expressing an organizational commitment to good environmental performance. -Initiatives/actions: include measures to fulfill that commitment.

Discussion

Initiatives/Actions

2

Links:

6Environmental impediments and challenges

-Discussion: of impediments and challenges faced by the organization in attempting to realize its environmental vision and commitments.-Initiatives/actions: include measures to overcome them.

Discussion

Initiatives/Actions

3

Links:

9Environmental policy statement

-Discussion: includes a formal statement of the organization's environmental policy or plan.-Initiatives/actions: include a description of how the policy is being implemented.

Discussion

Initiatives/Actions

4

Links:

10Climate change/global warming

-Discussion: of the organization's position on climate change and/or global warming.-Initiatives/actions: include measures taken by the organization to decrease its contribution to climate change.

Discussion

Initiatives/Actions

5

Links:

11Habitat/ecosystem conservation

-Discussion: of the organization's position on conserving natural ecosystems and habitat.-Initiatives/actions: taken to increase conservation of natural ecosystems either associated with or separate from the organization's business activities.

Discussion

Initiatives/Actions

6

Links:

Appendix 1: PSI Questionnaire, Page 1 of 17


12Biodiversity

-Discussion: of the organization's position on biodiversity.-Initiatives/actions: taken by to the organization to foster biodiversity.

Discussion

Initiatives/Actions

7

Links:

13Green purchasing

-Discussion: about preferential purchasing of eco-friendly (non-polluting, recycled, recyclable, etc.) products.-Initiatives/actions: taken to implement such purchasing.

Discussion

Initiatives/Actions

8

Links:

16Environmental education

-Discussion: of efforts to promote environmental education and awareness of employees, the general public, or children.-Initiatives/actions: taken to provide such education.

Discussion

Initiatives/Actions

9

Links:

19Environmental management structure

-Discussion: of the organization's environmental management structure or staffing.-Initiatives/actions: include identification of individuals currently holding the staff positions.

Discussion

Initiatives/Actions

10

Links:

20Environmental management system

-Discussion: includes a statement of adoption of ISO 14001 or other formal environmental management system. -Initiatives/actions: include information on the extent to which the system has been implemented.

Discussion

Initiatives/Actions

11

Links:

21Environmental accounting

-Discussion: of environmental expenditures.-Initiatives/actions: include detailed accounting of such expenditures.

Discussion

Initiatives/Actions

12

Links:

23Stakeholder consultation

-Discussion: of consultation and dialogue with stakeholders about the organization's environmental aspects or impacts.-Initiatives/actions: include identification of specific consultation activities.

Discussion

Initiatives/Actions

13

Links:

SI



17Workforce profile: ethnicities/race

-Discussion: of racial or ethnic distribution of workforce.-Initiatives/actions: taken to avoid racial or ethnic discrimination.

Discussion

Initiatives/Actions

1

Links:

18Workforce profile: gender

-Discussion: of gender distribution of workforce.-Initiatives/actions: taken to avoid gender discrimination and achieve appropriate balance

Discussion

Initiatives/Actions

2

Links:

42Social visionary statement

-Discussion: includes a clear visionary statement expressing an organizational commitment to good social performance.-Initiatives/actions: include measures taken to fulfill that commitment.

Discussion

Initiatives/Actions

3

Links:

43Social impediments and challenges

Discussion: of impediments and challenges faced by the organization in attempting to realize its social vision and commitments.Initiatives/actions: include measures taken to overcome them.

Discussion

Initiatives/Actions

4

Links:

45Social policy statement

-Discussion: includes a formal statement of the company's social policy or plan.-Initiatives/actions: include a description of how the policy is being implemented.

Discussion

Initiatives/Actions

5

Links:

47Code of conduct or business ethics

-Discussion: includes a formal organizational code of conduct or of ethical behavior.-Initiatives/actions: include measures to assure that the code of conduct is followed.

Discussion

Initiatives/Actions

6

Links:

49Supplier screening based on social or environmental performance/ supplier management

-Discussion: or description of procedures to evaluate and select suppliers on their ability to meet the requirements of the company's social or environmental policy and principles.-Initiatives/actions: include measures to implement or assure such screening or selection.

Discussion

Initiatives/Actions

7

Links:



51Health and safety, or social organizational structure

-Discussion: of organizational structure or staffing for ensuring health and safety or social responsibility.-Initiatives/actions: include identification of the individuals currently holding the staff positions.

Discussion

Initiatives/Actions

8

Links:

52Workforce profile: age

-Discussion: of age distribution of workforce.-Initiatives/actions: include measures taken to avoid age discrimination or to encourage a balanced age structure.

Discussion

Initiatives/Actions

9

Links:

53Emergency preparedness program

-Discussion: of emergency preparedness programs to prepare employees or the public to cope with potential emergencies at the organization's facilities.-Initiatives/actions: include measures taken to implement such programs.

Discussion

Initiatives/Actions

10

Links:

54Third-party validation

-Discussion: of the value (or lack thereof) of third-party auditing or validation. -Initiatives/actions: include formal auditing or validation by a qualified external third-party source.

Discussion

Initiatives/Actions

11

Links:

80Employment for individuals with disabilities

-Discussion: of appropriate actions to accommodate employees with disabilities.-Initiatives/actions: taken to implement such accommodations.

Discussion

Initiatives/Actions

12

Links:

82Employee training for career development

-Discussion: of training, skills and learning programs appropriate to support employees' upward mobility.-Initiatives/actions: taken to implement such training.

Discussion

Initiatives/Actions

13

Links:

376Initiatives to keep children safe while browsing the internet.

Initiatives to keep children safe while browsing the internet.

Discussion

Initiatives/Actions

14

Links:



ER

Inclusion of recycling or disposal services in the sales price of a product.

Discussion

Context

Goal

Current Period Quantitative Data

Previous Quantitative Data

Improvement Over Previous

139Product stewardship or take-back1

Year Data Values Units

Links:

The sum of all greenhouse gases released, which could include CO2, CH4 (methane), N2O (nitrous oxide), SF6 (Sulphur hexafluoride), PFCs (Perfluorocarbons) and HFCs (hydrofluorocarbons).

Discussion

Context

Goal




83Greenhouse gases (or CO2 equivalents), total2


Links:



Government imposed fines for environmental infractions.

Discussion

Context

Goal




40Fines (environmental)3


Links:

An accounting of money spent or invested specifically to decrease environmental damage or to benefit the environment.

Discussion

Context

Goal




39Environmental expenses and investments4


Links:



Notices of violation (NOVs) for environmental infractions.

Discussion

Context

Goal




38Notices of violation (environmental)5


Links:

Amounts of hazardous materials released into the environment, total (TRI, PRTR, HAP (Hazardous Air Pollutants), and similar indices), may include mercury or lead. Depending on the nationality of the organization, this could be labeled "TRI" (Toxic Release Inventory), "substance releases," or something else.

Discussion

Context

Goal




37Waste (hazardous) released to the environment6


Links:



Sum of all hazardous materials remaining after production, irrespective of final disposition. Hazardous wastes include items identified as TRI, PRTR, HAP (Hazardous Air Pollutants), and similar indices, and may include mercury or lead. Depending on the nationality of the organization, this could be labeled "TRI" (Toxic Release Inventory,) "substance releases" , or something else.

Discussion

Context

Goal




35Waste (hazardous) produced7


Links:

Includes solid hazardous and non-hazardous waste landfilled, incinerated, or transferred.

Discussion

Context

Goal




34Waste (solid) disposed of8


Links:



Office recycling of paper, cardboard, metal, or plastic.

Discussion

Context

Goal




32Waste (office) recycled9


Links:

Sum of all solid waste recycled, including hazardous waste.

Discussion

Context

Goal




30Waste recycled: solid waste10


Links:



Sum of all water used during operations.

Discussion

Context

Goal




29Water used11


Links:

Energy used from renewable sources such as wind, solar, hydroelectric, or other renewable sources.

Discussion

Context

Goal




27Renewable energy used12


Links:



Sum of the energy used by the organization in all different forms, including electricity, fuel, natural gas and others.

Discussion

Context

Goal




26Energy used (total)13


Links:

SR

Effort to educate consumer of the reponsible usage of the product. For example education on road safety in automobile and parts sector or responsible drinking in food and beverage sector.

Discussion

Initiatives/Actions

Context


152Consumer education program1

Links:

Relative numbers of women in management.

Discussion

Initiatives/Actions

Context


2Women in management2

Links:

Efforts to promote employee volunteerism in social or environmental projects.

Discussion

Initiatives/Actions

Context


72Employee volunteerism3

Links:

Efforts to provide a safe and healthy working environment at all sites.

Discussion

Initiatives/Actions

Context


70Occupational health and safety protection4

Links:



Efforts to support education in the communities where the company is located.

Discussion

Initiatives/Actions

Context


68Community education5

Links:

Surveys to monitor employee satisfaction.

Discussion

Initiatives/Actions

Context


67Employee satisfaction surveys6

Links:

Efforts to participate in social activities that improve the quality of life of communities including that of indigenous people, where the organization operates.

Discussion

Initiatives/Actions

Context


66Community development7

Links:

SR

Annual employee turnover rate.

Discussion

Context

Goal




3Employee turnover rate1


Links:



Amount of money spent on community outreach, including education grants, donations, and relief effort funds.

Discussion

Context

Goal




81Social community investment2


Links:

Fines levied against a company for health and safety violations.

Discussion

Context

Goal




77Health and safety fines3


Links:



Number of health and safety citations or notices of violation. If it is stated that there were none, check lines 1,2,3, 4, and 6.

Discussion

Context

Goal




76Health and safety citations4


Links:

Number of employee injuries or illnesses that resulted in one or more lost workdays.

Discussion

Context

Goal




75Lost workday case rate5


Links:



Number of employee incidents or accidents, such as: “total case incident rate,” “incident rate,” or "accident rate."

Discussion

Context

Goal




74Recordable incident/accident rate6


Links:

SR

Rejection of any form of sexual harassment.

Adoption of PolicyAction to Reinforce Policy

Monitoring

Quantiative Indication of Compliance

1Sexual harassment1

Links:

Rejection of illegal child labor by the company or its affiliates.


Monitoring


65Effective abolition of child labor2

Links:

Compliance with applicable laws and industry standards on working hours, including overtime.


Monitoring


64Reasonable working hours3

Links:



Assurance that all employees enter employment with the company of their own free will, not by compulsion.


Monitoring


63Elimination of all forms of forced and compulsory labor4

Links:

Assurance that wages paid meet or exceed legal or industry minimum standard.


Monitoring


62Fair compensation of employees5

Links:

Efforts to respect the right of employees to form and join trade unions of their choice and to bargain collectively.


Monitoring


61Free association and collective bargaining of employees6

Links:

Commitment not to engage in any kind of discrimination based on ethnicity, caste, religion, disability, sex, age, sexual orientation, union membership, or political affiliation in hiring practices or employee treatment.


Monitoring


60Elimination of discrimination in respect to employment and occupation

7

Links:

Commitment to oppose any corporal/hard labor punishment, mental/physical coercion, or verbal abuse.


Monitoring


59Degrading treatment or punishment of employees8

Links:

Policy about political contributions.


Monitoring


7Political contributions9

Links:



Rejection of bribery


Monitoring


8Bribery10

Links:

Efforts to uphold the highest standards of business ethics and integrity. May be found under a Code of Conduct.


Monitoring


58Anti-corruption practices11

Links:



América Móvil, AT&T, BCE, BhartiAirtel, BT Group, CenturyLink, ChinaM o b i l e , C h i n a T e l e c o m , C h i n aUnicom, Deutsche Telekom, Etisalat,France Telecom, KDDI, KPN, MTNGroup, Nippon Telegraph & Tel,R o g e r s C o m m u n i c a t i o n s , S a u d iTelecom, SingTel , Sistema JSFC,Softbank, Telecom Italia, Telefónica,Telenor, TeliaSonera, Telstra, Telus,V e r i z o n C o m m u n i c a t i o n s ,V i m p e l C o m , a n d V o d a f o n e .

Contact InformationContact Information

Roberts Environmental CenterRoberts Environmental Center

The Roberts Environmental Center is a research institute at Claremont McKenna College, endowed by George R. Roberts, Founding Partner, Kohlberg Kravis Roberts & Co. The Center is managed by faculty and staff, and its research, including the material in this report, is done by students at the Claremont Colleges.

Dr. J. Emil Morhardt, Director, Phone: 909-621-8190, email: [email protected] Adidjaja, Research Fellow, Phone: 909-621-8698, email: [email protected] Environmental Center, Claremont McKenna College, 925 N. Mills Avenue, Claremont, CA 91711-5916, USA.

Claremont McKenna College, a member of the Claremont Colleges, is a highly selective, independent, coeducational, residential, undergraduate liberal arts college with a curricular emphasis on economics, government, and public affairs.

Claremont McKenna CollegeClaremont McKenna College

The Claremont CollegesThe Claremont CollegesThe Claremont Colleges form a consortium of five undergraduate liberal arts colleges and two graduate institutions based on the Oxford/Cambridge model. The consortium offers students diverse opportunities and resources typically found only at much larger universities. The consortium members include Claremont McKenna College, Harvey Mudd College, Pitzer College, Pomona College, Scripps College, Keck Graduate Institute of Applied Life Sciences, and the Clremont Graduate University which—includes the Peter F. Drucker and Masatoshi Ito Graduate School of Management.

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América Móvil, AT&T, BCE, Bharti Airtel, BT Group ...€¦ · América Móvil, AT&T, BCE, Bharti Airtel, BT Group, CenturyLink, China Mobile, China Telecom, China Unicom, Deutsche