AN ANALYSIS OF REGISTER USED BY GUEST RELATION

OFFICER IN FRONT OFFICE DEPARTMENT IN HARRIS

HOTEL AND CONVENTIONS MALANG

THESIS

By:

AINNANUR AMIKA DELIMA SUGENG PUTRI

201010100311246

ENGLISH DEPARTMENT

FACULTY OF TEACHING TRAINING AND EDUCATION

UNIVERSITY OF MUHAMMADIYAH MALANG

2015

ii

AN ANALYSIS OF REGISTER USED BY GUEST RELATION

OFFICER IN FRONT OFFICE DEPARTMENT IN HARRIS

HOTEL AND CONVENTIONS MALANG

THESIS

This thesis is submitted to meet one of the requirements to

achieve Sarjana Degree in English Education

By:

AINNANUR AMIKA DELIMA SUGENG PUTRI

201010100311246

ENGLISH DEPARTMENT

FACULTY OF TEACHING TRAINING AND EDUCATION

UNIVERSITY OF MUHAMMADIYAH MALANG

2015

iii

This thesis was written by Ainnanur Amika Delima Sugeng Putri and was approved

on February 5th

,2015

By:

Advisor II Advisor I

Rahmawati Khadijah Maro, S.Pd, M.PEd Dr. Sri Hartiningsih, M.M

iv

This thesis was defended in front of the examiners of the Faculty of Teacher

Training and Education of University of Muhammadiyah Malang

and accepted as one of the requirements to achieve

Sarjana Degree in English Education

on February 5th

, 2015

Approved by:

Faculty of Teacher Training and Education

University of Muhammadiyah Malang

Dean,

Dr. Ponjojari Wahyono, M. Kes

Examiners: Signatures:

1. Bayu HendroWicaksono, M.Ed., Ph.D. 1. ……………………….

2. Erlyna Abidasari, M.A, M.Ed 2. ………………………..

3. Dr. Sri Hartiningsih, M.M 3. ......................................

4. Rahmawati Khadijah Maro, S.Pd, M.PEd 4. ......................................

v

LETTER OF AUTHENTICITY

The undersigned :

Name : Ainnanur Amika Delima Sugeng Putri

Student ID number : 201010100311246

Program of Study : English Department

Faculty : Faculty of Teacher Training and Education

I declare that the work presented in this thesis was carried out by my self and does not

incorporate without acknowledgement any materal previously submitted for a degree

or diploma in any university. To the best of my knowledge this thesis does not

contain any materials previously publish or written by another person except where

due reference is madein text.

Malang, February 5th,2015

Ainnanur Amika Delima Sugeng Putri

vi

Wahai orang-orang yang beriman, mintalah pertolongan (kepada Allah) dengan

sabar dan shalat

(QS. Al-Baqarah ayat 153)

Someday, everything will make a perfect sense. So for now, laugh at all the

confusion, smile through the tears, and remind yourself that everything happens for

a reason

(Anonymous)

Live is a great pleasure because it has many corners. Some corners are dangerously

thrilling, some corners are filled with surprise. Whether it will be surprise or

dangerous thrill, if you don’t walk over there, you definitely won’t know what you

will meet at the next corner. Corners are filled with stories, regardlesss, of whether

it’s on a person’s path in life or on a crowded street. It might be mine and it might

be yours

(Qin Lang – Corner With Love)

DEDICATION:

I Dedicate this thesis to:

My super father (Tri Soegeng) and mother (Gina Erliyati),

My younger brother(Rendy) and all my family,

My housemates ( Sapril, Bellund, Tante El, Weni, Titin and Ucik)

My classmate “E” class 2010

and all people who love and support me.

vii

ACKNOWLEDGMENTS

Alhamdulillahi robbil alamin, all praises be to Allah SWT who has already

given me the mercies and blessing during the process of my thesis writing. Peace and

salutation may always be given to our Prophet Muhammad SAW. I would like to

thank to several contributive people in finishing my thesis entitled An Analysis on

Register Used By Guest Relation Officer in Front Office Departmen in HARRIS Hotel

And Conventions Malang.

First of all, I would like to express my gratitude and thank to My Super

Father,Tri Soegeng and My Amazing mother, Gina Erliyati, for their prayer, support

andlove. Both of you are the most motivating people for me. My beloved brother

Rendi, thanks for your kindness, cheerful, spirit and support. I am happy and proud of

being your oldest sister.

Secondly, my greatest gratitude also sends to all of lecturers in general, and

especially in the English Department who has guided me in the learning process. In

addition, I want to give the deepest thanks to my advisors, Dr. Sri Hartiningsih, M.M

as my first advisor and Rahmawati Khadijah Maro, SPd, M,PEd as my second

advisor, who have carefully guided me through out the entire process of the thesis

writing and helped me to finish this study.

Finally, special thanks is given to the big Family of “E” class year 2010

(Rebecca, Manda, Fajar Risda, Firda, Nita, Tacik, Amanda, Rety, and all of you that

cannot be mentioned), my housemates (April, Bella, Ela, Weny, Titin and Ucik), FO

Team of HARRIS Hotel and Conventionns Malang, and everyone for giving me their

support, love, and pray until I can finish this thesis well.

Malang, Februari 5th

,2015

Writer,

Ainnanur Amika Delima Sugeng Putri

viii

Table of Contents

COVER ......................................................................................................................... i

APPROVAL ................................................................................................................ ii

LEGALIZATION ...................................................................................................... iii

LETTER OF AUTHENTICITY ............................................................................... iv

MOTTO AND DEDICATION ................................................................................... v

ABSTRACT ................................................................................................................ vi

ACKNOWLEDGMENTS ........................................................................................ vii

TABLE OF CONTENTS ......................................................................................... viii

CHAPTER I-INTRODUCTION

1.1 Background of The Study ................................................................................... 1

1.2 Research Problem ............................................................................................... 3

1.3 Research Purpose ............................................................................................... 4

1.4 Significance of The Study .................................................................................. 4

1.5 Scope and Limitation .......................................................................................... 5

1.6 Key Terrms ......................................................................................................... 5

CHAPTER II-REVIEW OF RELATED LITERATURE

2.1 Sociolingustics .................................................................................................... 7

2.2 Language and Society ........................................................................................ 8

2.3 Language Variation ............................................................................................ 9

2.3.1 Kinds of Language Variation .................................................................. 10

2.3.1.1 Dialect ......................................................................................... 10

2.3.1.2 Slang ........................................................................................... 10

2.3.1.3 Argot ........................................................................................... 11

2.3.1.4 Jargon .......................................................................................... 11

2.3.1.5 Register ....................................................................................... 11

2.3.1.5.1Function of Register ...................................................... 12

2.3.1.5.2 Kind of Register .......................................................... 13

ix

2.4 Meaning ............................................................................................................ 15

2.5 Hotel ................................................................................................................ 15

2.5.1 Types of Hotel ........................................................................................ 16

2.5.1.1 Hotel Classification Based on Price ........................................... 16

2.5.1.2 Hotel Classification Based on The Function ............................. 17

2.5.1.3 Hotel Classification Based on The Location ............................. 18

2.5.1.4 Hotel Classification Based on The Market Segment ................. 19

2.5.2. Kinds of Department in Hotel ............................................................... 19

2.5.3 Kinds of Facilities Offered in Hotel ....................................................... 22

2.6 Guest Relation Officer ...................................................................................... 23

2.7 Description of HARRIS Hotel and Conventions Malang ............................... 24

CHAPTER III-RESEARCH METHODOLOGY

3.1 Research Design ............................................................................................... 27

3.2 Research Subject .............................................................................................. 28

3.3 Data Collection Techniques ............................................................................. 29

3.3.1 Observation ............................................................................................ 29

3.3.2 Interview ................................................................................................. 30

3.4 Data Collection ................................................................................................. 31

3.5 Data Analysis ................................................................................................... 32

CHAPTER IV-RESEARCH FINDING AND DISCUSSION

4.1 Research Findings

4.1.1 The Register Used by Guest Relation Officer in HARRIS Hotel and

Conventions Malang .............................................................................. 33

4.1.2The Meaning of Register Used by Guest Relation Officer in HARRIS

Hotel and Conventions Malang ............................................................. 37

4.1.3 The Types Of Register Used By Guest Relation Officer In HARRIS

Hotel And Conventions Malang ............................................................. 41

4.2 Discussion ........................................................................................................ 46

CHAPTER V-CONCLUSION AND SUGGESTION

5.1 Conclusion ........................................................................................................ 50

x

5.2 Suggestion ....................................................................................................... 51

REFERENCES

APPENDICES

xi

REFERENCES

Agha, Asif. 2007. Language and Social Relations. Cambridge : Cambridge

University Press.

Anggraini, Arfian Putri. 2012. An Analysis of Register Used by FOCUS in University

of Muhammadiyah Malang. UMM : Unpublished Thesis

Ary, D., Jacobs, C., L., Chris Sorensen. 2010. Introduction to Research in Education

Eight Edition.USA: Wadsworth Cengage Learning.

Barrows, Clayton. W and Tom Powers. 2009. Introduction to The Hospitality

Industry. USA : John Wiley and Sons, Inc.

Biber, Douglas and Edward Finegan. 1994. SociolinguisticPerspectives on Register.

USA : Oxford University Press, Inc.

Blot, Richard. K. 2003. Language and Social Identity. USA : Preager.

Coulmas, Florian. 1998. The Handbook of Sociolinguistics. Cornwall : Blackwell

Publishing.

Coupland, Nicolas. 2007. Style, Language Variation, and Identity. Cambridge :

Cambridge University Press.

Creswell, John. W. 2012. Educational Reserach : Planning, Conducting, and

Evaluating Quantitave and Qualitative Research. Boston : Pearson Education,

Inc.

Edwards, John. 2009. Language And Identity : The Key Topics in Sociolinguatics.

Cambridge : Cambridge University Press.

Ferguson, Charles. A. 1996. Sociolinguistic Perspectives : Papers On Language In

Society,1959-1994. USA : Oxford University Press, Inc.

Flick, Uwe. 2009. An Introduction to Qualitative Research (Fourth Edition). London

: SAGE Publications Ltd.

Fromkin, Victoria., Robert Rodman., and Nina Hyams. 2010. An Introduction to

Language (International Edition). Canada : Wadsworth, Cengage Learning

Holmes, Janet. 2012. An Introduction to Sociolinguistics.New York: Routledge.

xii

Hunt, Elent. 1999. Register ; Literature, History and Culture.

www.uncp.edu/home/canada/work/all am/1914-

/language/register/register.htm

HARRIS Hotels Team.2013. HARRIS Hotel & Conventions Malang. From HARRIS

Hotels website: www.malang.harrishotel.com(Accessed on December 5th

,

2014, at 09.45)

Meiliya, Dwi Putri. 2014. An Analysis on Register Used by Hotel Employees on

Kusuma Agro Wisata Hotel. UMM : Unpublished Thesis.

Mesthrie, Radjend. 2002. ConciseEncyclopedia ofSociolinguistics. Oxford : Elsivier

Science Ltd

Munawaroh, Maghfirotul. 2013. Linguistics Study Of Code Mixing used in „Expose‟

Rubric of Teen Magazine at 281-288 edition of April – August 2012. Salatiga :

STAIN

Prosad, Litton. 2009. Seven Types of Meaning in Semantic. From Litton Prosad

website: http://universeofenglish.blogspot.com/2009/02/seven-types-of-

meaning-in-semantic.html(Accessed on December 24th

, 2014 at 20.33)

Rutherford, Denney. G., and Michael. J. O’Fallon. 2007. Hotel Management And

Operations (Fourth Edition). USA ; John Wiley and Sons, Inc

Sari, Intan Widya. 3013. Figurative Language Analysis Used In Song Lyric of

“Visible Idea of Perfection” Album by The Sigit. UMM : Unpublished Thesis

Soenarno, Adi. 2006. Front Office Management. Yogyakarta : CV. Andi Offset.

Susanti, Amanda. G.F. 2014. An Analysis of Figurative Language in Demi Lovato

Song Lyric in The Album Demi. UMM : Unpublished Thesis

Tobing, Septika. S. 2010. Semantic Change And Meaning Shift Analysis On Film

Making Terms. Semarang : Universitas Diponegoro

Untari, Nugrahenny Putri. 2010. The Roles of Guest Relation Officer in Handling

Guests‟ Needs in Novotel Hotel. Surakarta : Unpublished Thesis.

Vanderstoep, Scott. W., and Deirdre D. Johnston. 2009. Research Methods For

Everyday Life. Blending Qualitative And Quantitative Approaches. USA :

Jossey Bass

Wardhaugh, Ronald. 2009. An Introduction to Sociolinguistics. Cornwall : Blackwell

Publishing.

xiii

Yin, Robert. K. 2011. Qualitative Research from Start to Finish. The Gilford Press.

New York. London.

Yule, George. 2006. The Study of Language. Forth Edition. Cambridge : Cambridge

University Press.