An idea about consumer ptorection

CONSUMER PROTECTION ACT

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Consumer Protection Act

• It seeks to protect and promote the consumer’s interest through a speedy and inexpensive redressal of grievance


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Who is a Consumer?

Any person who buys any goods for a consideration ,which has been paid or promised , or partly paid and partly promised or under any scheme of deferred payment. It includes any users of such goods, when such a use is made with the approval of the buyers


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Consumer Rights

• RIGHT TO SAFTEY

• RIGHT TO BE INFORMED

• RIGHT TO CHOOSE

• RIGHT TO BE HEARD

• RIGHT TO SEEK REDRESSAL

• RIGHT TO CONSUMER EDUCATION


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Consumer Responsibilities

• Be aware of products and services available

• Buy standardised goods

• Learn about the risk associated with products

• Read labels carefully

• Ask for a bill for every purchase


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Redressal Agencies

• District Consumer Dispute Redressal Forum

• State Consumer Dispute Redressal Forum

• National Consumer Dispute Redressal Forum


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DISTRICT FORUM

• It consisit of a president and two other members appointed by state government

• Considers those cases in which compensation claimed does not exceed Rs 20 Lakhs


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STATE COMMISSION

• It consists of a president and not less than two other members appointed by state government

• Considers those cases in which compensation claimed exceeds 20 Lakhs but does not exceed Rs 1 Crore


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NATIONAL COMMISSION

• It consists of a president and at least four other members

• Considers those cases in which compensation claimed exceeds Rs 1 Crore


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Who can file a complaint?

• Any Consumer

• Any registered consumer association

• The Central Government or State Government

• One or more consumers on behalf of numerous consumers having same interest

• A legal heir or representative of a deceased consumer

PRESENTED BY:

VEENA V.S

BNVCTE

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An idea about consumer ptorection