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ISSN 2348-3156 (Print)
International Journal of Social Science and Humanities Research ISSN 2348-3164 (online) Vol. 8, Issue 1, pp: (448-466), Month: January - March 2020, Available at: www.researchpublish.com
Page | 448 Research Publish Journals
AN INVESTIGATION INTO THE
FINANCIAL FACTORS AFFECTING
GROWTH OF MORTGAGE FINANCING IN
KENYA
1WILFRED IRENE,
2OTIENO WESLEY OKOTH
SCHOOL OF BUSINESS OF THE EAST AFRICAN UNIVERSITY, NAIROBI, KENYA
Abstract: The increase in size and openness, in both the markets and the financial institutions in Kenya has allowed
the mortgage sector to expand phenomenally, raising concerns about the potential rise of risks. A concern
regarding the mode of financing and risks associated has been overlooked with the country experiencing boom and
therefore creating a major flux hence with the surge in residential housing prices between the year 2000 and 2015.
Hence the need to conduct this research to bridge the gap between popular concern and academic inquiry by
investigating the financial factors that affect development of mortgage finance in Kenya.
The population of study was financial institutions providing mortgage financing and the consumers of mortgage
finance in kitengela town. The collected data was coded, entered and analyzed using the STRATA program; the
analysis of the result was based on descriptive statistics (mean, standard deviations, frequencies and percentages.
The study used both primary and secondary data from published licensed mortgage financial institutions
operating in Kenya annual reports and financial statements. The independent variable was financial factors
affecting mortgage finance while dependent variable was development of mortgage in Kenya. Study results made
recommendation which aims at improving the risks associated with mortgage finance as well as measures which
would ensure risk management, equity and sustainability of the mortgage finance in Kenya and this effect has been
characterized by changing models and rising influence of the real estate market in institutional portfolios. This is
evidenced by the correlation between the independent variables and dependent variable under the study.
Keywords: Mortgage Financing, Interest Rate, Real Estate, Economic Growth.
1. INTRODUCTION
Real estate as defined by the Oxford English Dictionary refers to a legal term that encompasses land along with
improvements to the land and anything attached to the land including builds, roads and any other improvement fixed in
the location.
Mortgage as explained in the Wikipedia, the free encyclopedia refers to a loan secured by real property through the use of
a mortgage which evidences the existence of the loan and the encumbrance of that reality through granting the mortgage
which secures the loan. Mortgage lending companies are those that offer residential, commercial and other mortgages to
various individual and institutional investors such as commercial banks, pension funds and credit unions.
According to Marples (2008) the high value of real estate’s makes it difficult for most people to acquire a real estate
property this states that the real estate mortgage industry is increasingly growing and becoming competitive. Currently
sitting at Ksh. 61.4 billion, it includes a total of 13,803 mortgage loans, according to the research by World Bank the
potential mortgage market is Ksh. 800 billion (World Bank report no. 63391_KE).Consider this example; a fixed rate
mortgage has been made available for between 10 and 20 year terms. Some banks like KCB, and Housing Finance have
ISSN 2348-3156 (Print)
International Journal of Social Science and Humanities Research ISSN 2348-3164 (online) Vol. 8, Issue 1, pp: (448-466), Month: January - March 2020, Available at: www.researchpublish.com
Page | 449 Research Publish Journals
recently introduced 100 percent financing for the full value of a house. The Retirement Benefit Authority in 2009 allowed
that pension contributions of up to 60 percent could be used to secure a mortgage.
Mortgage lending companies as stated earlier are those that offer residential, commercial and other mortgages to various
individual and institutional investors such as commercial banks, pension funds and credit unions. The World Bank Report
identifies the major sources of mortgage finance which include Housing Finance, Savings & Loan, East African Building
Society, Standard Chartered Bank, Barclays Bank, I&M and CFC Stanbic Bank. Even with these sources, mortgage
lending is still accessible to only a tiny minority. Efforts to expand this industry should be made. Newer products are been
created by the new entrants and aggressive marketing.
Research by the World Bank (2011) indicates however that the two largest mortgage lenders are liquidity constrained.
This means that this undermines their further growth. The government has put in place measures to encourage lending by
banks.
This has been illustrated by the Central Bank of Kenya which reduced cash reserve ratios for banks from 5% to 4.5% in
2009, intended to free up more money for lending. In 2009, S&L Mortgages, the housing finance subsidiary of Kenya
Commercial Bank (KCB), signed a KSh35.3 billion ($441 million) housing deal with the Government of Southern Sudan
to finance the construction of 1,750 housing units for public servants.
In Kenya an emerging housing microfinance sector is available. A number of pioneering SACCOs and NGOs are using
this lending methodology to provide housing finance for the poor. Such an example is the Jamii Bora. Different
organizations have provided technical and financial support to scale up housing micro finance and housing support
services. A critical component of this work involves identifying appropriate and sustainable finance for it to be able to
extend housing credit to its members.
According to World Bank (2011), only 11 per cent of Kenyans earn enough to support a mortgage. This implies that most
middle-income earners cannot afford an average mortgage necessary to buy an entry-level house. Middle-income
households as defined by the National Bureau of Statistics refer to those whose monthly incomes fall between KSh23 671
and KSh121 086. This therefore highlights the huge problem of affordability in the country.
According also to the World Bank (2011) the main source of housing supply is the resale market as households in existing
housing trade up to better accommodation, making their current housing available for purchase by the new demand. As a
proportion of mortgages, the resale mortgage market constitutes as much as 60 percent of transactions. It’s restricted by
the limited supply of good housing stock, given that much of the existing structures in urban areas are in need of repair
and rehabilitation. Mortgage able stock is also generally geographically restricted to the largest towns of Nairobi and
Mombasa.
According to Housing Finance Year Book (2012)of the 45 commercial banks in the Kenya, about 25 have mortgage
portfolios. The largest mortgage lender is the Kenya Commercial Bank (KCB), as a result of its acquisition of Savings &
Loans. Overall, the two largest mortgage lenders in Kenya control over half the mortgage market in the country. A typical
loan is offered at a variable rate of about 14 percent over a period of 15 to 25 years; with a repayment period of 25 years,
the monthly payment would be about US$75 per month. This means that only about 2.4 per cent of the country’s
population and approximately 11 per cent of the urban population can afford a mortgage loan.
According to Housing Finance Yearbook (2012) Kenya is currently experiencing a real estate property boom in the home
ownership sector. The rental housing remains undersupplied.
This has had an effect on the property prices increasing by five per cent in 2010. A highly speculative property market
and high demand for housing has driven Kenya’s residential property price inflation steadily up over the last eight years.
Even with lower economic growth in the early part of the decade, as well as the aftershocks of the post-election violence,
the residential property sector has performed well against these odds.
Generally, the system is generally considered inefficient, inaccurate and prone to delays and corruption. Kenya as a
country needs to reform laws dealing with money laundering. The main reform that has occurred is the adoption of the
national land policy, a positive step in resolving the protracted question of the reliability, accuracy and legitimacy of the
land administration system in the country. Also to encourage more supply, developments of greater than 20 low-cost units
are exempt from VAT.
ISSN 2348-3156 (Print)
International Journal of Social Science and Humanities Research ISSN 2348-3164 (online) Vol. 8, Issue 1, pp: (448-466), Month: January - March 2020, Available at: www.researchpublish.com
Page | 450 Research Publish Journals
According to World Bank Doing Business Report (2012) the Kenyan mortgage market is likely the third largest in sub-
Saharan Africa after South Africa and Namibia, with mortgage assets equivalent to 2.5 per cent of Kenya’s GDP. The
country is very well positioned to support the future growth of its mortgage market by tapping into its capital market.Real
estate mortgage boom has been contributed by the Kenyan Diaspora. It’s responsible for almost 35 percent of the
mortgage loan volume as non-owner occupied borrowers. Healthy profits have been recorded by suppliers of housing
finance across the board over the last couple of years. This is because of this upward turn in the property market.
According to Dias, M. (2012) the high cost of living in the country is one of the factors that have prevented many people
from buying homes. As tough economic times bite across Kenya, many people are tightening their belts to ensure the little
they have pushes them to the next day. Also factors such as high fuel and food prices have occasioned a rise in the cost of
living making life unbearable for many Kenyans. The high cost of living versus low income among Kenyans has pushed
the plans of buying a house down the priority ladder.
The World Bank research estimates the potential size of the mortgage market to be about Kshs 800 billion– that is about
thirteen times its current size. The World Bank also identified a number of obstacles to growth into this area. This
included factors such as the affordability constraints, limited capacity for effective risk management, limited availability
of long term funds for mortgage lending, and insufficient housing supply.The Central bank of Kenya’s (CBK) monetary
policy committee between July and December last year raised the central bank rate from 6.25 percent to 18 percent and
commercial banks raised their rates in response, the 12 percent increase made it more expensive for commercial banks to
access borrowing from the CBK, resulting in a double increase of the rates of interest on the financial products offered by
the banks.
This included mortgages and ordinary loans advanced to the public. Currently, interest rates within local banks range
between 19-28%. This scenario has kept most borrowers away from mortgage loans for the time being.The real estate
prices have soared upwards to the extent that the great majority of Kenyans cannot afford a mortgage. In areas such as
Kitengela there has been high concentration of housing. Even with this, developers have kept this market away from
potential buyers due to their unreasonably high and unaffordable prices. This has led to Kenyans postponing the buying of
a real estate.
Statement of the Problem
The Kenya Vision 2030 anticipates that more than half of our nation’s population is going to be residing in urban areas
following the current population trends. Thus, Kenya will need to plan for decent and high quality urban livelihoods for
her population to achieve the millennium development goals on housing and national statistics, Kenya has a large housing
gap which is growing every year and is increasingly prevalent in urban areas. The current annual housing deficit is
estimated at 156,000 units per annum based on the population growth and urban migration taking place with Kenya
Government projecting to build 200,000 housing units annually to bridge this gap( Vision 2030, KEBS statistics , 2015)).
According to KEBS statistics (2015) , Nairobi county has been able to construct only 2248 housings in between 2009-
2014 with 80,000 approved spatial plan for residential units, this shows the shortfall comparing the rise of population and
approved housing unit hence makes 30% of the population to leave in low income areas which is estimated to be 1million
out of estimated 3.3 million people resulting to Government expenditure of Kshs. 1billion in the financial year 2014/2015
to bridge the gap of housing and community amenities.Mortgages have a big role to play in filling this gap; mortgages
have great potential to reach MDG and vision 2030 levels as estimated by HFG2015 that large number of working
population are increasingly seeking for mortgage loanswith the corporation experiencing a steady growth of 10% annually
over last 10 years to a tune of kshs. 60 billion
According to Walley. S (2011),real estate mortgage market if developed well can be able to contribute to economic
growth and development. The real estate mortgage finance also helps in creation of employment and contributes to
innovation and creativity in the country as well as aiding in poverty alleviation, reducing inequality and increases
productivity.
Kenya’s real estate mortgage market if developed well can grow and become competitive. Real estate mortgage financing
has been experiencing some constraints which have led to slower growth rate.
ISSN 2348-3156 (Print)
International Journal of Social Science and Humanities Research ISSN 2348-3164 (online) Vol. 8, Issue 1, pp: (448-466), Month: January - March 2020, Available at: www.researchpublish.com
Page | 451 Research Publish Journals
The major constraint has been finance which is most important. If there is to be growth of mortgage financing in Kenya
then finance has to be accessible to people. Access to finance allows mortgage financing institutions and borrowers to
undertake productive actions to expand their businesses and to acquire the latest technologies, thus ensuring their
competitiveness and that of the nation as a whole.
Despite the dominant importance in provision for homes, land or other real property, Mortgage Financing has faced
difficulties in its growth. These difficulties have led to the majority of the population who are low-income earners and
institutions not to actively engage in mortgage financing. In regard to this problem, this research addresses the financial
constraints and mortgage growth rate in Kenya.
The general objective of the study was to undertake an investigation into the financial factors affecting growth of
mortgage financing in Kenya.
2. LITERATURE REVIEW
Development of Mortgage Financing In the World
According to The Developing World, (1992); Meadows, The United States of America has the most active mortgage
market in the world, and mortgage services are provided by a number of entities, including individual and organizational
mortgage providers. Other types of mortgage brokers work in both individual and as organizational capacities. With all
the players involved and with intense competition spur constant innovation; there are numerous types of mortgage
products available in the US.
There are two basic types of mortgages in the United States: fixed-rate mortgages and variable-rate mortgages. Fixed-rate
mortgages offer an interest rate that stays the same throughout the tenure of the mortgage. Variable-rate mortgages, which
are also known as adjustable-rate mortgages, or floating-rate mortgages, offer rates that can be changed, adjusted or that
fluctuate. Normally, fixed-rate mortgages have terms of either 15 or 30 years, which is the length of time the mortgage
borrower has to pay off the mortgage. In the case of floating-rate mortgages, terms are normally only one year duration.
According to Bertrand M. Renaud mortgage brokering evolved with the urbanization of the United States. The first
Mortgage Brokers was Sonneblick & Goldman. Founded in 1893 in New York City, Sonneblick & Goldman got their
start arranging debt financing for hard to finance real estate projects.
The Federal Housing Authority (FHA) was established in 1934. The Federal Home Loan Bank Board (FHLB) was
established in 1935. Essentially, one of the purposes of these programs was to broaden borrower’s qualifications for home
mortgages. The roles of the mortgage banker and mortgage broker were to arrange mortgage loans for borrowers who
could not obtain traditional bank financing. They both sold their loans to investors, the broker to wealthy individuals, and
the banker via government agencies.
Bertrand M. Renaud explained that the mortgage financial markets became clearly defined at the start of the 1980s.
Conventional mortgage loans were the domain of the Savings and Loans (S&Ls). Government mortgage loans were the
domain of the Mortgage Bankers. The Mortgage Brokers handled everything else: second mortgages and credit risk first
mortgages.
According to Richard K. Green in his book about The American Mortgage in Historical and International context he
stated that in 1949, mortgage debt was equal to 20 percent of total household income; by 1979, it had risen to 46 percent
of income; by 2001, 73 percent of income Similarly, mortgage debt was 15 percent of household assets in 1949, but rose
to 28 percent of household assets by 1979 and 41 percent of household assets by 2001. (Bernstein, Boushey and Mishel,
2003).
Richard Green also explained that the enormous growth of American home mortgages has been accompanied by a
transformation in their form such that American mortgages are now distinctively different from mortgages in the rest of
the world. In addition, the growth in mortgage debt outstanding in the United States has closely tracked the mortgage
market’s increased reliance on securitization (Cho, 2004).
According to Susan M. Wachter the structure of the modern American mortgage has evolved over time. She describes the
historical evolution. The U.S. mortgage before the 1930s would be nearly unrecognizable today: it featured variable
interest rates, high down payments and short maturities.
ISSN 2348-3156 (Print)
International Journal of Social Science and Humanities Research ISSN 2348-3164 (online) Vol. 8, Issue 1, pp: (448-466), Month: January - March 2020, Available at: www.researchpublish.com
Page | 452 Research Publish Journals
Before the Great Depression, homeowners typically renegotiated their loans every year. The U.S. mortgage provides
many more options to borrowers.American homebuyers can choose whether to pay a fixed or floating rate of interest; they
can lock in their interest rate in between the time they apply for the mortgage and the time they purchase their house and
also choose the time at which the mortgage rate resets.
According to Geoffrey Mintz the Director of the Foundation for International Business and Economic Research (FIBER)
he stated that the newly industrialized states, as well as socialist countries that have liberalized their economies, are facing
somewhat different challenges than countries in which private property has a longer history. Many of the formerly
socialist countries initially granted all of the land ownership to the government, which in turn passed the ownership in
many cases to individuals, for instance by selling an apartment to the family that had rented it. In countries where
property has been handed down through generations many ways of maintaining ownership and mortgage records
particular to that local region may have to be considered by lenders.
According to Alan R. Fowler in study of a Brief History of the modern American mortgage market the United States
mortgage market is undergoing an unprecedented restructuring, forced by a series of painful events to try to reinvent itself
into something that can still meet the demands of at least a large portion of the home buying public. The repercussions of
the chaos in the mortgage markets have been felt around the world. A surprisingly diverse group, including investors,
financial institutions, hedge funds and homeowners worldwide are suffering the effects. Sussheila Dhilon and Brian
Handal in their study of the American Mortgage Market observed that the falling values, which began in 2006, would
expose the flaws in the mortgage system. This was because many people were in homes that they could not afford, they
started with little or no equity and once values began to fall, many owed more than their home was worth and security
holders began to see defaults far beyond what they expected based on the risk levels assigned to them. This led to the
closing or devaluation of many financial firms and caused a liquidity crisis in financial markets around the world due to
the sheer size of the mortgage securities market, and its complexity. According to Thomas N Herzog in his study of
History of Mortgage Finance with Emphasis on Mortgage Insurance he explained that in order to understand the essence
of the history of mortgage, it is crucial to understand who is lending the money that is being guaranteed, who is regulating
the lender, and who is regulating the mortgage insurer.
Development of Mortgage Financing In Africa
According to Zhang, X UN-HABITAT Executive Director, Housing is one of the most basic human needs. However,
many low-income developing countries are troubled by the high rate of urbanization. Between 2000 and 2030, the urban
areas of the developing countries will absorb 95 percent of world’s population growth. The main reason for high levels of
urban poverty and rapid expansion of unplanned urban settlements and slums has been the excessive levels of
urbanization in relation to the economic growth, which has been characterized by a lack of basic infrastructure and
services, overcrowding and substandard housing conditions.
The main important task to meet the human settlements challenges is to devise mechanisms and systems by which an
adequate and steady flow of long-term financial resources from both the public and private sectors could be mobilized and
channeled into human settlements development and particularly in low income housing development and slum upgrading.
The Habitat Agenda recognized that housing finance systems do not always respond adequately to the different needs of
large segments of the population, particularly the vulnerable and disadvantaged groups living in poverty and low income
people.
It calls UN-HABITAT to assist member states to improve the effectiveness, efficiency and accessibility of the existing
housing finance systems and to create and devise innovative housing finance mechanisms and instruments and to promote
equal and affordable access to housing finance for all people. Commitments to strengthen the functions of UN-HABITAT
were echoed by the General Assembly Resolution A/56/206 in housing finance and mobilization of domestic resources
for housing and infrastructure. The main plea was for the private sector to invest in mortgage schemes targeting the poor.
An author found out that Africa is home to the world’s poorest people with 60 per cent of its population living below the
poverty line. Addressing the first West African conference on affordable housing in Accra, Ghana and Africa in general,
Tibaijuka said that Africa is home to the world’s poorest people with 60 per cent of its population living below the
poverty line. She also found out that 72 per cent of urban people in Africa live in the slums creating conditions of
deprivation, exclusion, unemployment and other anti-social vices that curtail economic growth.
ISSN 2348-3156 (Print)
International Journal of Social Science and Humanities Research ISSN 2348-3164 (online) Vol. 8, Issue 1, pp: (448-466), Month: January - March 2020, Available at: www.researchpublish.com
Page | 453 Research Publish Journals
The main argument was that governments need to work together with the private sector to establish financing schemes
that deliberately target low-income earners and the poor. Mr.Kufuor of Ghana said among the reforms proposed by his
government in the housing finance sector is provision of long-term mortgage and landownership policy to encourage title
deed holding was also encouraged by the government.
According to development analyst Bright Simons, government owned or sponsored mutual fund driven housing schemes
and the pseudo-mortgage arrangements that allow public sector employees to own their own property have proven to be
relevant. He stated that housing schemes and mortgages tend to be inseparable in Africa, particularly as the secondary
market is effectively vacant.
According to Dominic Adu, chief executive of Ghana Home Loans (GHL)financing mortgages in Africa could be a
major challenge to institutions unless they are totally committed. GHL is a specialized residential mortgage finance
company which has offered loans valued at over $80 million dollars since its inception in 2006.
Dominic Adu explained that the company found itself operating in an environment where even identifying the applicant
was a challenge, let alone establishing their credit-worthiness in the absence of credit bureaus. Coupled with manual title
searches and registration processes the GHL also had to deal with the cost and delays in registration of titles and
collateral.
According to Nelly Nyagah in his study of Africa Mortgage Market is Transforming he stated that the real estate
mortgage industry can be reformed through the following, Adequacy of financing terms – long term and low interest rates
More government regulation and control Amending the Land Use Act and computerizing land titling through the use of
GIS (Geographic Information system) to hasten and reduce cost of transactions in land thereby enhancing accessibility for
development purposes, Establish cooperative housing and by ensuring s stability of economic factors such as interest
rates, inflation and exchange rate.
Development of Mortgage Financing in Kenya
Kenya, in common too much of Africa has a large housing gap which is growing every year. The gap is also increasingly
prevalent in urban areas. The current annual housing deficit is estimated at 156,000 units per annum based on the
population growth and urban migration that is taking place in Kenya.
The current levels of construction according to Ministry of Housing are 50,000 units a year. There is need for urgent
solution to tackle the housing deficit and HF is taking a market band policy lead in Kenya. About 2.19 million houses are
needed over the next 10years according to the Developing Kenyan Mortgage Market (2011).
The Kenyan mortgage industry market has gone through the first stage and is preparing to enter its second development
phase. The mortgage market is the 3rd
most developed in sub-Saharan Africa with mortgage assets equivalent to 2.5% of
Kenya’s GDP. Namibia and South Africa rank higher than Kenya, with Botswana just slightly smaller.
The central bank of Kenya and the World Bank survey 2010 estimates that that 11% of Kenya’s urban population can
afford a mortgage. Assuming a housing unit with an average value of Kshs 3.2 million($39,600) this means a potential
pool of 249,260 loans with affordability and housing supply a potential mortgage market size of kshs.800 billion or 9.9
billion exists in Kenya.
Mortgage Finance Delivery in Kenya
A number of insights into the Kenyan banking sector were highlighted in DeClene and Wood (2004) report .The Kenyan
banking sector is emerging from severe financial and reputational damage resulting from corruption for example insider
lending and expansionist monetary policies. This has led to economic recession and severe government debt during the
late 1980s – 1990s. It was during this period, banks stopped lending to the private sector. This was mainly because of an
increasingly high level of non-performing loans. A lack of corporate governance and political interference also
contributed to this situation.
The newly elected government has counted this problem by putting an anti-corruption strategy at the top of its agenda,
which has focused on strengthening the banking regulatory framework.
Currently there are forty-three registered commercial banks and one mortgage finance company in Kenya according to the
World Bank.
ISSN 2348-3156 (Print)
International Journal of Social Science and Humanities Research ISSN 2348-3164 (online) Vol. 8, Issue 1, pp: (448-466), Month: January - March 2020, Available at: www.researchpublish.com
Page | 454 Research Publish Journals
Merrill, et al (2006), in a report prepared for Overseas Private Investment Corporation (OPIC) noted that a number of
positive developments in the housing market over the past few years. This includes competition and innovation being
introduced into the mortgage market. Nevertheless, Kenyan bank margins are exceptionally high, making it prohibitive
for the majority of the population to access funds from the commercial banks. The housing market for upper and upper-
middle income households in Kenya is becoming more active, there is a large and growing gap – estimated at
approximately 150 000 units per year – between the current supply and the aggregate need for housing in Kenya. The
main reason for massive slums in Kenya has been the rapid growth of the population, combined with very low incomes.
Also the shortage of affordable land, infrastructure and housing has caused to massive growth to slums.
DeClene and Wood (2004) report also stated that the Kenyan Government needs to address the following problems facing
real estate mortgage. Firstly is the legal framework. One of the most serious impediments is a confusing multiplicity of
land laws, which affects property registration and titling. Government is working to consolidate title. The main
disadvantage is that the process that is going to be slow and costly. Secondly, there exist excessive privacy laws that
prohibit the formation of a credit bureau.
Thirdly, although Kenya has relatively strong foreclosure and enforcement laws, the ability to foreclose and evict to
recover collateral on a home loan in the event of default can be made difficult due to excessive debtor rights. Lastly, is a
longer-term concern, In Kenya the secondary market can be used to raise funds in the capital market. Mortgages are
funded largely from customer’s deposit. Asset-liability mismatches will at some point impair primary lenders’ ability to
meet growing mortgage demand as there is no secondary market.
Financial Constraints
One of the major financial constraints in the money market in Kenya real estate mortgage is that it’s expensive due to
relatively higher risks that raise interest rates. The exception is the central government and the local authorities who have
obligation to provide decent housing for all their citizens. Unfortunately for a variety of reasons the revenue collected
through taxes and service charges is not sufficient to cover housing needs as there are other priorities. The large and
growing gap between what is needed and what is offered has led to strategies been devised.
For many financial institutions such as the banks, building societies, and mortgage companies, the mismatch between the
short term nature of their deposits and the longer term nature of mortgage lending, in combination with the unavailability
of longer term sources of finance, remain constraints. Interest rates for mortgages are therefore still at fairly high levels
despite the improving macroeconomic climate. Pension funds and insurance companies represent a potentially huge
source of longer term funds.
According to Giddings, W. (2011) the macroeconomic stability is returning to many countries in Africa, and with
implemented or planned deregulation of the banking sector in several countries (e.g. Kenya, Ghana, Uganda, Nigeria,
Tanzania and Zambia) the liquidity situation of many of the well-managed banking institutions in Africa has improved
considerably. The availability of resources to invest in areas such as mortgage finance, therefore, does not appear to be a
major constraint to increased housing production, particularly among the large regional merchant banks such as Barclay’s
Bank and Standard Chartered. This has led to the expansion of mortgage lending in a number of African countries.
Since the interest rates remain relatively high although they have fallen in many countries over the past year, increases in
other cost factors, such as building materials, construction finance, the need to provide basic infrastructure and the price
of suitable land, most of the mortgage financing in Africa goes to the middle and upper income classes, while low and
moderate income families, that represent the bulk of the potential market. This has led to them been unable to qualify for
conventional mortgage financing.
Growth of mortgage Finance
The objective of the study done by Kibor et al was to find out the factors contributing to the slow development of
residential houses in Kenya, to determine the regulatory and legislative policies facing residential housing development,
to find out the challenges affecting the capacity and technical capabilities of the mortgage lending companies in Kenya in
granting loans to the investors, to determine the causes of shortfall in supply as compared to demand of houses and to find
out if weaknesses arising from the current institutional frameworks have an impact on the slow development of the
residential houses.
ISSN 2348-3156 (Print)
International Journal of Social Science and Humanities Research ISSN 2348-3164 (online) Vol. 8, Issue 1, pp: (448-466), Month: January - March 2020, Available at: www.researchpublish.com
Page | 455 Research Publish Journals
This study was based on Dow Theory. A descriptive research design and judgmental sampling technique was used in this
study. The data was collected from the field by the use of structured questionnaires and analyzed using descriptive
statistics including frequency distribution tables and percentages. The study established that the major factors contributing
to the slow development of residential housing in Kenya include; Finance, Infrastructure, Cost, Legislation and
inadequacy of national data on housing.
The analysis by the central bank and World Bank on Kenya’s mortgage finance market presented the findings on the
overall mortgage finance market, mortgage loan characteristics, and the main constraints to the primary mortgage market
in Kenya. The analysis was based on survey of all the 44 banks in Kenya. All banks responded to the request in writing, 9
banks indicated that they did not provide mortgage financing. It had a three-part questionnaire which requested the banks
to answer questions related to the size of mortgage portfolio, loan characteristics and mortgage market obstacles. The
survey focused exclusively on the primary residential mortgage market is mainly concentrated around the Nairobi region.
Two key caveats regarding the survey results were the data on total loans may be overstated due to the reporting of
developer financing loans by some institutions and the data on interest rates may be understated due to the inclusion of
employee mortgage loans which are typically provided at subsidized rates. It had three sections covering overall market
characteristics - profile of the Kenyan mortgage market, with a focus on the growth, segmentation and portfolio quality,
mortgage loan characteristics – profile of the typical Kenyan mortgage loan, and mortgage market constraints – summary
of the main constraints in the primary mortgage market identified by the commercial banks.
In the Rural areas the main challenges included water, Finance and Building Materials. The Developer, the Champion, the
Design and procurement process conceptualization, manufacturing and construction cannot be ignored – the design team,
the contractor and his sub-contractors all seek to be paid, over and above their costs.
From the researcher report by UN, the expected outcome was new national vision on housing, and Government
enablement, new national housing policy, for both urban and rural areas settings, new approach strategies based on
facilitating the ownership of homegrown solutions, fresh look at current legislation concerning housing, more community
based and community driven strategies. The researcher used the approach that he would liaise with the director of housing
in the ministry, conduct several field studies in the major urban centers, liaise with the UN center for human settlement
and liaise with the major Non-Governmental Organizations like habitat for Humanity International and others of like
objectives.
Empirical Literature
Akbar etal (2014),The research was conducted in trying to bridge the gap between popular concern and academic
inquiry by addressing the question: How are mortgage lending institutions affected by the risk emanating from residential
real estate markets in Scandinavia between 2000 and 2013? In attempting to answer this question we developed a two
tiered approach by addressing two questions: What is the effect of selected factors on the delinquency rate of mortgagors
in Scandinavia during the period 2000 to 2013? And does the change in institutional business models and mortgage
lending businesses affect their distance to default?. It formulated a quantitative explanatory research employing the panel
regression analysis tools in order to address the central question. The results of the research re-affirmed our earlier
intuition as we discovered that interest rates, unemployment, outstanding mortgages and mortgage growth were
significant predictors of the delinquency rates , additionally the results of its two-tiered analysis confirmed that mortgage
lending institutions have been affected by the risks emanating from the residential real estate markets between 2000 and
2013 and this effect has been characterized by changing models and rising influence of the real estate market in
institutional portfolios.
Atati, (2014) conducted An Investigation research into the factors that influence housing finance in developing countries:
a case study of Kenya. The aim of this study was to examine the factors that influence housing finance; its supply and
access and its impact to the provision of housing. The factors investigated in this study include; socio-economic factors,
financial factors and government factors. The research adopted a survey design and was achieved through a questionnaire
survey and interviews. The study also sought to identify direct and indirect sources of housing finance and the avenues
that can avail funds for the low income earner. Various recommendations which are aimed at improving the availability of
housing finance have been given as well as measures which would ensure equity and sustainability of housing finance
institutions.
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Merrill and Tomlinson (2006) in the USAID report and the African Union for Housing Finance (AUHF), notes that in the
past high and volatile interest rates, high inflation rates, the crowding out effect of government debt issuance, and limited
the ability of banks to engage in mortgage finance delivery. However, the mortgage lending rate has begun falling and as
it falls further, housing finance will become more affordable.Merrill and Tomlinson (2006) also observed that Tanzania
has made significant progress in the past decade in terms of economic and financial sector reforms, which can in part be
put down to it participating in a Financial Sector Adjustment Programmer to restructure and deregulate the sector.
Tanzania has reduced its high inflation rate and interest rates have stabilized, however, they are still somewhat volatile
and quite high relative to inflation. The real estate mortgage lending rate is still fairly high which signifies very high
spreads, again due to risk management problems.
Muigai M. Julius, (2016), conducted a research on development of an appropriate funding strategy for low and middle
income housing markets in Kenya. The aim of this study was therefore to evaluate various funding strategies with a view
develop an appropriate funding strategy for low and middle housing markets in Kenya. The research adopted a survey
design and was achieved through a questionnaire survey and interviews. Data was collected from documented information
from central bank on funding institutions in Kenya. The target population in this study was organizations registered for
mortgage lending country wide as of 31st December 2012, commercial banks, MFIs and Sacco’s. There were 46
registered mortgage providers licensed under the Banking Act of Kenya and five active MFIs offering housing finance to
middle and low income groups. Therefore, the total population for the study consisted of 51financinginstitutions. Random
sampling was used to pick the respondents and data analysis was carried out using descriptive, Content and thematic
analysis. This study established that the current housing financing options are not appropriate to low and middle income
earners owing to high interest rates and collateral requirements.
Nkyi A. Benjamin,(2012) conducted research on strategies for financing real estate development in Ghana. The research
extends current knowledge and understanding of financial practices of real estate firms in Ghana and draws theoretical
explanations from real estate and finance literature to identify the gaps in knowledge. In an attempt to investigate the
financial constraints confronting the developers, the research adopted a questionnaire survey approach as its methodology.
A total of 48 real estate firms were involved in the study. The data collected were then analyzed using both descriptive
statistics and multivariate analyses which reduce the number of variables and detected the structure of relationships
between them. The empirical evidence of the research revealed that the number of constructed residential properties for
outright sale by real estate firms have a positive relation with the age of firm, mean annual expenditure and firm size
(number of employees). The study established the major financial sources of real estate finance in Ghana to be retained
profits and advance deposits with former as the main finance acquisition pattern.
Critique of the Existing Literature
In critique, the above empirical literature shows that most of the studies undertaken to determine of financial factors is
limited considering the sample population, choice of town and duration of the study considering the global real estate
development indicators and financial downfall/ turmoil in 2010. It is clear that Kenya is unique and a study of all financial
factors need to be incorporated to understand the growth of mortgage and solution to real estate problem which resulted
to the need for this research.
Research Gap
Merrill and Tomlinson (2006) and other researchers above have not focused on Kenya but rather on countries such as
Tanzania, Ghana which are also developing countries but having different housing problems since Kenya hosts one of the
largest slums in Africa and world as a result of expanding population and income inequality resulting to increase of
citizens seeking mortgage financing, this research focuses on Kenya and mainly the mortgage providing financial
institutions. It narrows down to Kitengela town which is a fast growing town in Kenya. This research therefore focuses on
assessment of financial constraints and the growth of mortgage financing in Kenya and puts forward various suggestions
that could be applied to enhance growth of mortgage financing in Kenya hence closing of the existing knowledge gap.
Summary
It is clear that various studies have dealt on the influence of demographic factors, i.e. gender and age on eligibility and
willingness by respondents to participate in mortgage financing, influence of socio- economic factors i.e. education and
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income, and to determine whether willingness and eligibility decisions to mortgage financing by respondent are joint
decisions.
The Central Bank of Kenya and the World Bank past study on the general mortgage market in Kenya shows that deficit
exists to be bridged considering population and economic growth and mainly limiting the studies to residential housing
therefore excluding other sectors real estate . This therefore necessitates more researchers to undertake research at the
entire mortgage sector and seek solutions to rate of development problem.
3. RESEARCH METHODOLOGY
Research Design
This research is based on the Descriptive research design. It usually includes surveys and fact-finding enquiries of
different size.
It includes two methods which are Comparative method and the correlation method. The descriptive method is also
usually referred to Ex post facto research. In this method the researcher has no control over the variables; he can only
report what has happened or what is happening. This research intends to discover the causes of financial constraints even
though we have no control over them.
The research data collection methods mainly include two methods. This includes intensive interviews and questionnaires
to gather information from the respondents.
The main advantage of this method is that the researcher will be able to use various forms of data. The researcher will also
be able to incorporate human experience and give researchers the ability to look into what they are studying in various
aspects.
Study Population
Study population refers to the population which the researcher will generalize their results. The study population consists
of staff and customers of Housing Finance Company of Kenya, Standard Chartered bank, Co-operative bank, Eco bank,
Equity Bank, Barclays bank, KCB Savings and Loans and Diamond Trust Bank (DTB).
Sample and Sampling Procedures
This research study involves non-probability sampling technique. This method is also known as the purposive method. It
usually involves deliberate selection of particular units of the population for constituting a sample which represent the
population.
Non -probability sampling technique is chosen because it has the advantage of being more accurate because the researcher
will be targeting a specific group of the population. This means that the elements selected are a representation of the
population the researcher is studying.
Samples from the chosen mortgage lending institutions will be taken because it has various sections that have different
roles in the development of the housing sectors whose work performance is directly or indirectly related to this research.
The sample size includes 5 respondents; 6 staff members from kitengela town bank branches: KCB mortgages, National
Bank, Housing Finance, Equity Bank, DTB Bank, and CFC Stanbic Bank; each will have 1 questionnaire. The research
focused on 6 banks: the 6 banks were chosen because they are involved in financing of mortgage. The sample is six in
number because they are neither too small nor too large to study.
Data collection
Data collection permission to conduct research will be obtained from the selected commercial banks management team. I
will travel to various commercial banks and administer the questionnaires. This is done to ensure high return rate.
Secondary data will also be used to collect data mainly from published journals, books, and newspapers.
Data Analysis
In order to analyze collected data Kothari (2003) observed that, a researcher needs to have the following
information about the statistical data analysis tools namely: descriptive, inferential and test statistics.
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The relationship between the dependent variable and the independent variables are determined by the below presented
regression model. Variables data was analyzed using Statistical Package for Social Sciences (SPSS) The Regression
model was of the form below:
MG = a+ β1X1 + β2X2+ β3X3 ε
Where:
Y- Mortgage growth for year 1…n
X1 – Interest rates for year1…n
X2 – national income for year1…n
X3 – Bank regulations for year1…n
ε = Error or random term a, β1, β2 – constants
Significance of financial factors variables as predictors of mortgage growth was tested using the t-test. The significance of
the overall model in explaining growth of mortgage financing.
4. FINDINGS AND DISCUSSIONS
Response Rate
This refers to the response rate for all the six banks. Each mortgage lending commercial bank had 1 questionnaire and the
number of respondents was six representing each of the six commercial banks.
Questionnaire Response
Figure 1: Questionnaire Response
Constraints Faced By Banks When Issuing Mortgage Loans
The problems faced when issuing mortgage loans by banks include:
Minimum Amount of Mortgage
The main question for the respondents was to indicate the minimum amount of mortgage that can be borrowed. The
results show that 56.5% of the respondents lend a minimum of between 500,000-1,000, 000 while 43.5% of the
respondents lend a minimum of 1,000,001 – 2,000,000.
The study indicated that majority of the institution lend a minimum of 500,000 because mortgage loans are usually long-
term. Also the main problem is that construction projects require huge amount of funds.
0%
20%
40%
60%
80%
100%
Percentage
Response
Sample Size
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Table 1: Minimum lending amount
Category Frequency Percentage
500,000-1,000,000 4 56.5
1,000,001-2,000,000 3 43.5
2,000,001-5,000,000 0 0
5,000,001-10,000,000 0 0
Total 7 100
Source: Field Data 2016ss
Effect of financial constraint facing mortgage issuance in the past five years:
Increase in CBK interest rates
The question to the respondents was how increase in CBK interest rates affects the ability to finance mortgage loans. The
respondents indicated that 56.5 % were affected by interest rates on a large extent while 43.5% were affected on a very
high extent.
Increase in CBK rates also led to the reductionin the number of mortgage taken, increase in interest rates leads to low
borrowing of funds, and few people do take mortgage and thus lowers
Effect of collateral requirements
The question to the respondent was how the collateral requirement affects issuance of mortgage over the past 5 years.
27.5% indicated that collateral requirements affected issuance of mortgage in a large extent while 56.5% indicated that it
was affected to a small extent and 16.0% indicated that it did not affect at all.
Effect of Inflation
The question to the respondents was how inflation affects the issuance of mortgage over the past 5 years. 27.5% of the
respondents said that inflation affected the issuance of mortgage in a large extent while 72.5% said that inflation affected
issuance of mortgage loan in a very high extent.
Effect of level of income
The question to the respondents was how the level of income affects issuance of mortgage over the past 5 years. 56.5% of
the respondents indicated that level of income affected issuance of mortgage in a large extent while 43.5% indicated that
it was affected to a very high extent.
0%20%40%60%80%
100%
Minimum lending amount in %
Minimumlendingamount in %
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Effect of legal procedures
The respondents were also asked to indicate how the legal procedures affected issuance of mortgage over the past 5 years
56.5% of the respondents indicated that legal procedures affected issuance of mortgage in a large extent while 43.5%
indicated that it was affected to a very high extent.
V.high
extent
Large
extent
Small
extent
Not at
all
Challenges Comment
Income level 43.5% 56.5% 0 0 Large extent
Inflation 72.5% 27.5% 0 0 High extent
Fluctuation in rates 43.5% 56.5% 0 0 Large extent
Legal procedures 0 43.5% 56.5% 0 Small extent.
Collateral requirements 0 27.5% 56.5% 16.0% Small extent
Source : Data Analysis
Problems to Loan Granting
The respondents were also asked to indicate to what extend are financial challenges facing their capabilities as a financial
institution a constraint to granting mortgage loans to client.
They stated that the main constraints included limited knowledge on financial products, volatility of interest rates regime,
high cost of accessing loans on the part of financial institutions, lack of deeds for lands and fluctuation of interest rates
once mortgage loans have been granted an interest rates falls with time, it does not take into consideration the previous
interest rate hence affect the profitability of the institutions.
Growth of mortgage
Loan repayment difficult
The respondents were asked at what point do customers experience difficulty in repaying back the loan.56.5% of the
respondents indicated that customers experienced difficulty in repaying back the mortgage loan for the period below 5
years after being issued the mortgage loan while 43.5% experienced difficulty between 6 – 10 years.
0%10%20%30%40%50%60%70%80%90%
100%
Not at all
Small extent
Large extent
Very high extent
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Growth Attribution in the Past 5 Years
The growth of housing units was attributed to 42% personal loans and 58% mortgage loans.
Mortgage Issuance to Customers
The study found out that 70% of mortgage customers were in the range of 0 – 500 while 30% were between 500 – 1000.
Period of Mortgage loan processing
The respondents were asked to indicate how long it takes them to process mortgage loans. Most of the institutions take a
period of 3-4 weeks to process mortgage loans, this represents 42% of the respondents followed by 2-3 Weeks and 4
weeks and above with each represent 29% and of the respondents’ population with no institution indicating a period of 1-
2 weeks.
Because of the complexity in mortgage loan processing procedure for instance security valuation as collaterals and
customer financial base it took processing mortgage loans about 3-4 weeks.
Relationship between Financial Constraints and the Growth Rate of Mortgage
The effects of access to finance to growth of mortgage financing discussed two major factors:
Income Levels of the majority loan borrowers.
The respondents were asked to indicate the Income Levels of the majority loan borrowers. The conclusion was of the total
respondents, 85% indicated that medium income earners are the majority loan borrowers while 15% indicated that high
income earners are the majority.
Finance access.
The respondents were asked to indicate the effects of access to finance to growth of mortgage financing The conclusion
was of the total respondents, 70% indicated that access to finance affect the growth of mortgage finance with 30%
indicating that access to finance does not affect the growth of mortgage finance.
0%
20%
40%
60%
80%
100%
Loan repayment
Over 10 years
6 - 10 years
0 - 5 years
0 29
42
29
Processing of mortgages(%)
1- 2 weeks
2 - 3 weeks
3 - 4 weeks
4 weeks & above
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Figure 4: Income Levels
Source: Field Data 2012
Impact of financial constraints on the growth of mortgage financing
The respondents of the study found out that there are various constraints facing the growth of mortgage finance which
includes; repayment of mortgages, unavailability of deeds for land, high interest rates from CBK, income levels of various
borrowers’ unavailability of cheaper funds, unavailability of security and difficulties in processing of securities, and the
high prices of fixed assets.
The respondents were also asked about the measures taken to overcome the constraints and the responds were as follows;
looking for cheaper sources of funds, extending the tenure of financing, tight recovery measures, carrying out market
research on expectation of rate changes at CBK and signing terms and conditions which allow flexibility in interest
changes that do not affect both
Frequency of setbacks of mortgage industry affecting issuance of mortgage loans The question to respondents was
how often do these setbacks affect the mortgage industry.42% of the respondents said that setbacks affect issuance of
mortgage often and also more often while 14% said that it always affected issuance of mortgage.
Source: Field Data
0%
20%
40%
60%
80%
100%
Highincome
Mediumincome Low income
Frequency
Frequency
0%
20%
40%
60%
80%
100%
Often Moreoften
Rarely Not atall
Always
Issuance of mortgage loans setback
Issuance of mortgageloans setback
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The Regression Analysis
The regression analysis refers to a statically technique for estimating the relationship among variables. It includes many
techniques for modeling and analyzing several variables, when the focus is on the relationship between a dependent
variable and one or more independent variables.
Regression analysis helps one understand how the value of the dependent variable changes, when one of the independent
variables is varied, while the other independent variable are held fixed.
Regression analysis is widely used for prediction, forecasting and also to understand which among the independent
variables are related to the dependent variable and to explore the forms of these relationship.
This research project studies the correlation between the independent variable with the dependent variable. The result of
study shows that the housing growth rate which is the dependent variable depends on mortgage growth rate which is the
independent variable.
The variables under the study are:
Y = a + bx
Where;
Y – Dependent variable (Housing Units)
X – Independent variable (Mortgage Rate)
Figure 5: Mortgage Growth rate (%)
Source: CBK Survey
Table 2: Housing Units Constructed in Kenya
Year Number of Housing Units
2006 23,000
2007 22,000
2008 33,000
2009 35,000
2010 33,000
Source: Housing Finance
2006 2007 2008 2009 2010 latest
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33
Y = a + bx
Where;
Y – Dependent variable representing Housing Units
X – Independent variable representing Mortgage Rate
Table 3: Correlation analysis calculations
Year X Y X2 XY
2012 19.5 23,000 380.25 448,500
2013 26.6 22,000 707.56 585,200
2014 39.0 33,000 1,521.00 1,287,000
2015 53.8 35,000 2,894.44 1,883,000
2010 61.4 33,000 3,769.96 2,026,200
∑x = 200.3 ∑y = 146,000 ∑x2 = 9,273.21 ∑xy = 6,229,900
Source: Own compilation
∑x. ∑y / n (∑x2) – (∑x)
2
∑y /n - b∑x /n
200.3*146,000) / (5*9273.21) – (200.3)2
= 1,905,700/ 6,245.96
b = 305.1
a = 146,000/5 – (309.2*200.3)/5
= 84,067.24/5
a = 16,813.44
Y = 16,813.44 + 305.1x
The regression analysis as stated before refers to a statically technique for estimating the relationship among variables
where the focus is on the relationship between a dependent variable and one or more independent variables. In this study
the dependent variable represents the housing units while the independent variable represents the real estate mortgage
rate. The result of study shows that the housing growth rate depends on mortgage growth rate and that an increase in the
rate at which mortgage loans are offered by financial institutions such as commercial banks leads to the number of
housing units or the real estate industry to also grow at a high rate. For example, When the rate at which mortgage loans
was offered in the year 2006 was 19.5 the housing units was 23,000, but when the rate of offering mortgage loans was
increased year by year the number of housing units increased such as in the year 2010 the number of housing unit s
increased to 33,000 which was due to the main reason that the rate of offering mortgage loans to real estate customers had
being increased. From the regression equationwhich is Y = 16,813.44 + 305.1x if the rate at which mortgage loans are
offered to customers is 19.5 then the number of housing units will be 22,763 i.e.
16,813.44 + 305.1(20.0) = 22, 915 housing units
But if there is an increase in the rate at which mortgage loans are offered let’s say the rate increases from 19.5 to 61.4 the
number of housing units will increase to 35, 547 i.e.
16,813.44 + 305.1(60.0) = 35, 120 housing units
The conclusion here is that the growth rate of housing units depends on the rate at which mortgage services will be
offered to the real estate customers, if the rate of mortgage services by financial institutions is increased then the real
estate industry in Kenya will have a high growth rate.
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5. DISCUSION AND CONCLUSION
Summary of the Findings
Three main objectives were included in this study which are as follows:.
The first objective aimed to assess the growth of real estate mortgage overtime. The conclusion of the study was that
majority of real estate mortgage customers were medium income earners, and the frequency of mortgage takers has
increased over the past five years.
The second objective of this study sought to find out the factors and the financial constraints facing mortgage growth in
Kenya. The conclusion of the study was that real estate Mortgage lending institutions face financial constraints like
interest rates, inflation, legal procedures and lack of collateral when lending mortgage loans to their customers.
The final objective and the third was to find out the relationship between the growth of real estate mortgage finance and
the financial constraints faced by mortgage lending intitutions. The conclusion of the study was that an increase in
financial constraints leads to reduced real estate motrgage growth.
Conclusion
The main factors facing the growth of real estate mortgage financing in Kenya included high interest rates, national
income, lack of financial literacy, legal procedures, and collateral and long mortgage processing period.
Other factors facing growth of mortgage finance was high interest rates, collateral and low income level significantly
affects growth of real estate mortgage financing. Also housing growth rate directly depends on real estate mortgage
finance growth rate.
The study established that financial institutions do usually incorporate reference to financial statements, the character,
capacity of the customer and reference to credit bureaus in their credit standards as requirements to be evaluated before
mortgage loan allocation is granted. This ensures a solid foundation of the requisite credit standards.
Another establishment is that financial institutions rarely prefer to take their clients to court on loan repayment default.
They prefer to re-negotiate with the customer to enable repayment according to the client’s prevailing repayment ability.
Financial institutions should therefore have systematic documented procedures to address the collections from defaulting
customers and minimize taking them to court
Access to finance affects growth of real estate mortgage financing. This is because of the various reasons which include,
low income level of customers, long real estate mortgage processing periods caused by difficulties in valuation of
collateral.
Financial constraints impact negatively to the growth of real estate mortgage financing.
This problem is corrected by real estate mortgage lending institutions formulating their mortgage lending policies bearing
in mind the need to increase the number of mortgage loan borrowers.
If mortgage lending institutions and clients can be made aware of these constraints that affect real estate mortgage
financing growth then they would work towards minimizing these constraints. They can also improve real estate mortgage
growth rate.
Recommendation for Further Research
Factors such as high interest rates, low income level of customers, lack of financial literacy, collateral and long mortgage
processing period are a hindrance to growth of mortgage financing.
The first recommendation of this study is that mortgage lending institution need to be flexible in their loan amounts. This
will ensure it caters for low and medium income earners; flexibility should entail banks restructure and rescheduling the
repayment periods to reduce the risk of default.
The second recommendation of the study is that financial institutions educate their customers about their credit policies
and mortgage products. This will ensure that both the existing and potential clients wishing to apply for a loan would
conform to certain requirements.
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The study also recommends that financial institutions should have an education day with their clients on their mortgage
loans policies and even the prevailing mortgage loan terms. This is done to encourage clients to apply or renegotiate the
terms of their previous loans as the case may be. Such action will improve the financial institution’s lending base.
The study also recommends that credit information about clients from credit reference reporting should be gotten by
financial institutions such as banks and bureaus for easy and speedy processing of mortgage loans, credit reference
reporting bureaus should also share positive information not only negative information with clients to encourage more
borrowing of mortgage loans.
Finally, the research recommendation of this study is that financial institutions such as commercial banks should have
systematic documented procedures to address the collections from defaulting customers and minimize taking them to
court.
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