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8/14/2019 Analysis of Banking Requirements of Various Business Units
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Analysis of Banking Requirements of Various Business Units
A Project Report
Presented to
Indian Business Academy, Bangalore
On
June 27, 2005
in
Partial Fulfillment of the Requirement of summer project for the course of Post
Graduate Diploma in Business Management.
by
S.Sandeep Reddy
FP46/149
Indian Business Academy
Bangalore
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This is to certify, that Mr S.Sandeep Reddy is a bonafide student of Indian
Business Academy, Bangalore and is presently pursuing a Post GraduateDiploma in Business Management.
Under my guidance, he has submitted his project report titled Analysis of
Banking Requirements of Various Business Units in partial fulfillment of
the requirement for the summer internship project during the Post Graduate
Diploma in Business Management.
This report has not been previously submitted as part of another degree or
diploma of another Business School or University.
Mr Manish Jain, CEO, Indian Business Academy
INDIAN BUSINESS ACADEMYLakshmipura, Thataguni Post
Kanakpura Main Road,
Bangalore 560 062
INDIA
Tel: +91-80-28435931/32/33/34
Fax: +91-80-28435935
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This is to certify, that Mr S.Sandeep Reddy is a bonafide student of Indian
Business Academy, Bangalore and is presently pursuing a Post Graduate
Diploma in Business Management.
Under my guidance, she has submitted his project report titled Analysis of
Banking Requirements of Various Business Units in partial fulfillment of
the requirement for the summer internship project during the Post Graduate
Diploma in Business Management.
This report has not been previously submitted as part of another degree or
diploma of another Business School or University.
Prof. Ramesh Thaghat, Dean, Indian Business Academy
INDIAN BUSINESS ACADEMY
Lakshmipura, Thataguni PostKanakpura Main Road,
Bangalore 560 062
INDIA
Tel: +91-80-28435931/32/33/34
Fax: +91-80-28435935
8/14/2019 Analysis of Banking Requirements of Various Business Units
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This is to certify, that Mr.S.Sandeep Reddy is a bonafide student of IndianBusiness Academy, Bangalore and is presently pursuing a Post Graduate
Diploma in Business Management.
Under my guidance, he has submitted his project report titled Analysis of
Banking Requirements of Various Business Units in partial fulfillment of
the requirement for the summer internship project during the Post Graduate
Diploma in Business Management.
This report has not been previously submitted as part of another degree or
diploma of another Business School or University.
Prof. Chitra Parthasarathy, Indian Business Academy
INDIAN BUSINESS ACADEMYLakshmipura, Thataguni Post
Kanakpura Main Road,
Bangalore 560 062
INDIA
Tel: +91-80-28435931/32/33/34
Fax: +91-80-28435935
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I, Mr S.Sandeep Reddy, the undersigned, a student of Indian Business
Academy, Bangalore, declare that this project report titled Analysis ofBanking Requirements of Various Business Units is submitted in partial
fulfillment of the requirement for the summer internship project during the
Post Graduate Diploma in Business Management, a prestigious Post
Graduate Diploma awarded by Indian Business Academy, Bangalore.
This is my original work and has not been previously submitted as a part of
another degree or diploma of another Business school or University.
The findings and conclusions of this report are based on my personal study
and experience, during the tenure of my summer internship.
Mr. S.Sandeep Reddy, B.Com, PGDBM 2004-06
INDIAN BUSINESS ACADEMYLakshmipura, Thataguni Post
Kanakpura Main Road,Bangalore 560 062
INDIA
Tel: +91-80-28435931/32/33/34
Fax: +91-80-28435935
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ACKNOWLEDGEMENT
First and foremost, I would like to extend my sincere gratitude to Mr. T.V.N Raghuram State
Head-Corporate Operations Hyderabad, for giving me the opportunity to do a project at
HDFC without which this project would not have become a reality.
I would also like to take this opportunity to express my deep gratitude to
Mr. S.K.V.N.Viswanath; Branch Manager HDFC Dilshuknagar for his guidance and
invaluable support that has been instrumental to the groundwork behind this Project.
S.Sandeep Reddy
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Executive Summary
The project undertaken was aimed to study the Banking requirements of various business
units situated in Dilshuknagar and Malakper area of Hyderabad. A survey was conducted
among the traders by a questionnaire that helped in analyzing their banking requirements.
Questions were put regarding the banking operations they undertake as well as the effect
of VAT on their business. Many traders were still confused about the procedures of VAT
but were satisfied with the tax rates as the burden indirectly falls on the consumer. It was
also observed that they undertake regular banking activities like cash
deposits/withdrawals, issue of cheques, Demand drafts etc.
The traders showed keen interest in the products and services offered by HDFC bank.
Few traders have still the jinx about investing in private banks though it is diminishing at
a considerable rate. The study was helpful in analyzing the banking requirements and
understanding their nature of business.
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Table of Contents
Acknowledgement i
Executive Summary ii
S.No TITLE Page. No
1 Company Profile 1
2 Organization Structure 5
3 Business Profile 8
4 Products/Services offered by HDFC Bank 11
5 Types of Current Accounts 18
6 Research Findings 33
7 Value Added Tax 36
8 Conclusion 39
Appendix 40
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Housing Development Finance Corporation Bank Limited
1.Company Profile
1.1 About HDFC:
Housing Development Finance Corporation Limited was incorporated in 1977 with the
primary objective of meeting a social need that of promoting home ownership by
providing long-term finance to households for their housing needs. HDFC was promoted
with an initial share capital of Rs. 100 million. HDFC was amongst the first to receive an
'in-principle' approval from the Reserve Bank of India (RBI) to set up a bank in the
private sector, as part of the RBI's liberalisation of the Indian Banking Industry in 1994.
The bank was incorporated in August 1994 in the name of 'HDFC Bank Limited', with its
registered office in Mumbai, India. HDFC Bank commenced operations as a Scheduled
Commercial Bank in January 1995.
1.2Promoter:
HDFC is India's premier housing finance company and enjoys an impeccable track record
in India as well as in international markets. Since its inception in 1977, the Corporation
has maintained a consistent and healthy growth in its operations to remain a market
leader in mortgages. Its outstanding loan portfolio covers well over a million dwelling
units. HDFC has developed significant expertise in retail mortgage loans to different
market segments and also has a large corporate client base for its housing related credit
facilities. With its experience in the financial markets, a strong market reputation, large
shareholder base and unique consumer franchise, HDFC was ideally positioned to
promote a bank in the Indian environment.
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1.3 Business Focus:
HDFC Bank's mission is to be a World-Class Indian Bank. The Bank's aim is to build
sound customer franchises across distinct businesses so as to be the preferred provider of
banking services in the segments that the bank operates in and to achieve healthy growth
in profitability, consistent with the bank's risk appetite. The bank is committed to
maintain the highest level of ethical standards, professional integrity and regulatory
compliance. HDFC Bank's business philosophy is based on four core values: Operational
Excellence, Customer Focus, Product Leadership and People.
1.4CapitalStructure:
The authorised capital of HDFC Bank is Rs.450 crore (Rs.45 billion). The paid-up capital
is Rs.282 crore (Rs.28.2 billion). The HDFC Group holds 24.2% of the bank's equity
while about 13.1% of the equity is held by the depository in respect of the bank's issue of
American Depository Shares (ADS/ADR Issue). The Indian Private Equity Fund,
Mauritius (IPEF) and Indocean Financial Holdings Ltd., Mauritius (IFHL) (both funds
advised by J P Morgan Partners, formerly Chase Capital Partners) together hold about
5.5% of the bank's equity. Roughly 27.5% of the equity is held by FIIs, NRIs/OCBs
while the balance is widely held by about 214,000 shareholders. The shares are listed on
The Stock Exchange, Mumbai and the National Stock Exchange. The bank's American
Depository Shares are listed on the New York Stock Exchange (NYSE) under the symbol
"HDB".
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1.5TimesBank Amalgamation:
In a milestone transaction in the Indian banking industry, TimesBank Limited (another
new private sector bank promoted by Bennett, Coleman & Co./Times Group) was merged
with HDFC Bank Ltd., effective February 26, 2000. As per the scheme of amalgamation
approved by the shareholders of both banks and the Reserve Bank of India, shareholders
of TimesBank received 1 share of HDFC Bank for every 5.75 shares of TimesBank. The
amalgamation added significant value to HDFC Bank in terms of increased branch
network, expanded geographic reach, enhanced customer base, skilled manpower and the
opportunity to cross-sell and leverage alternative delivery channels.
1.6Distribution Network:
HDFC Bank is headquartered in Mumbai. The Bank at present has an enviable network
of over 481 branches spread over 215 cities across the country. All branches are linked on
an online real-time basis. Customers in 90 locations are also serviced through Phone
Banking. The Bank's expansion plans have taken into account the need to have their
presence felt in all major industrial and commercial centres where its corporate customers
are located. It also built a strong retail customer base for both deposits and loan products.
Being a clearing/settlement bank to various leading stock exchanges, the Bank has
branches in the centres where the NSE/BSE have a strong and active member base. The
Bank also has a network of over 1054-networked ATMs across these cities. HDFC
Bank's ATM network can be accessed by all domestic and international Visa/MasterCard,
Visa Electron/Maestro, Plus/Cirrus and American Express Credit/Charge cardholders.
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1.7 Technology:
HDFC Bank operates in a highly automated environment in terms of information
technology and communication systems. All the bank's branches have connectivity,
which enables the bank to offer speedy funds transfer facilities to its customers. Multi-
branch access is also provided to retail customers through the branch network and
Automated Teller Machines (ATMs).
The Bank has made substantial efforts and investments in acquiring the best technology
available internationally to build the infrastructure for a world-class bank. In terms of
software, the Corporate Banking business is supported by Flexcube, while the Retail
Banking business by Finware, both from I-flex Solutions Ltd. The systems are open,
scaleable and web-enabled.
The Bank has prioritised its engagement in technology and the internet as one of its key
goals and has already made significant progress in web-enabling its core businesses. In
each of its businesses, the Bank has succeeded in leveraging its market position, expertise
and technology to create a competitive advantage and build market share.
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2. Organization Structure:
The organization structure of the bank is more decentralized. The Branch Managers takes
all the important decisions pertaining to the bank. They follow the procedures of the bank
and implement them. They follow a strict code of conduct. The head office takes
decisions pertaining to loans, verifications or any other crucial matters.
2.1 Code of Corporate Governance
The Bank believes in adopting and adhering to the best corporate governance practices
and continuously benchmarking itself against each such practice in the industry. The
Bank understands and respects its fiduciary role and responsibility to shareholders and
strives hard to meet their expectations. We believe that the best board practices,
transparent disclosures and shareholder empowerment are necessary for creating
shareholder value.
The Bank has infused the philosophy of corporate governance in all its activities. The
philosophy on corporate governance is an important tool for shareholder protection and
maximization of their long-term values. The cardinal principles such as independence,
accountability, responsibility, transparency, fair and timely disclosures, credibility etc.
serve as the means for implementing the philosophy of corporate governance in letter and
in spirit.
2.2 Composition of the Board:
The composition of the Board of Directors of the Bank is governed by the Companies
Act, 1956, the Banking Regulation Act, 1949 and the listing requirements of the Indian
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stock exchanges where the securities issued by the Bank are listed. The Board had
strength of 11 Directors as on March 31, 2005. The Board had an optimum combination
of Executive and Non-executive Directors and a majority of Directors are independent
Directors. The Board consists of eminent persons with considerable professional
expertise and experience in banking, finance and other related fields. The board consists
of Mr. Vineet Jain, nominated by the Bennett, Coleman Group, Mr. Aditya Puri, Mr.
Jagdish Capoor, Mr. Aditya Puri, Mr. Keki Mistry and Mrs. Renu Karnad.
2.3 Rating of the Bank:
HDFC Bank has its deposit programmes rated by two rating agencies - Credit Analysis &
Research Limited (CARE) and Fitch Ratings India Pvt. Ltd. The Bank's Fixed Deposit
programme has been rated 'CARE AAA (FD)' [Triple A] by CARE, which represents
instruments considered to be "of the best quality, carrying negligible investment risk".
CARE has also rated the Bank's Certificate of Deposit (CD) programme "PR 1+" which
represents "superior capacity for repayment of short term promissory obligations". Fitch
Ratings India Pvt. Ltd. (100% subsidiary of Fitch Inc.) has assigned the "AAA (ind)"
rating to the Bank's deposit programme, with the outlook on the rating as "stable". This
rating indicates "highest credit quality" where "protection factors are very high". HDFC
Bank also has its long-term unsecured, subordinated (Tier-II) Bonds rated by CARE and
Fitch Ratings India Pvt. Ltd. CARE has assigned the rating of "CARE AAA" for the
Tier-II Bonds while Fitch Ratings India Pvt. Ltd. has assigned the rating "AAA (ind)"
with the outlook on the rating as "stable". In each case referred to above, the ratings
awarded were the highest assigned by the rating agency for those instruments.
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2.4 Corporate Governance Rating:
The bank was one of the first four companies, which subjected itself to a Corporate
Governance and Value Creation (GVC) rating by the rating agency, The Credit Rating
Information Services of India Limited (CRISIL). The rating provides an independent
assessment of an entitys current performance and an expectation on its "balanced value
creation and corporate governance practices" in future. The bank has been assigned a
CRISIL GVC Level 1' rating which indicates that the bank's capability with respect to
wealth creation for all its stakeholders while adopting sound corporate governance
practices is the highest.
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3. Business Profile:
HDFC Bank caters to a wide range of banking services covering both commercial and
investment banking on the wholesale side and transactional / branch banking on the retail
side. The bank has three key business areas:
3.1 Wholesale Banking Services:
The Bank's target market is primarily large blue-chip manufacturing companies in the
Indian corporate sector and to a lesser extent, emerging mid-sized corporates. For these
corporates, the Bank provides a wide range of commercial and transactional banking
services, including working capital finance, trade services, transactional services, cash
management, etc. The bank is also a leading provider of structured solutions, which
combine cash management services with vendor and distributor finance for facilitating
superior supply chain management for its corporate customers. Based on its superior
product delivery service levels and strong customer orientation, the Bank has made
significant inroads into the banking consortia of a number of leading Indian corporates
including multinationals, companies from the domestic business houses and prime Public
Sector companies. It is recognised as a leading provider of cash management and
transactional banking solutions to corporate customers, mutual funds, stock exchange
members and banks.
3.2 Retail Banking Services:
The objective of the Retail Bank is to provide its target market customers a full range of
financial products and banking services, giving the customer an easy access for all his/her
banking requirements. The products are backed by world-class service and delivered to
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the customers through the growing branch network, as well as through alternative
delivery channels like ATMs, Phone Banking, Net Banking and Mobile Banking.
The HDFC Bank preferred program for high net worth individuals, the HDFC Bank Plus
and the Investment Advisory Services programs have been designed keeping in mind
needs of customers who seek distinct financial solutions, information and advice on
various investment avenues. The Bank also has a wide array of retail loan products
including Auto Loans, Loans against marketable securities, Personal Loans and Loans for
Two-wheelers. It is also a leading provider of Depository Services to retail customers,
offering customers the facility to hold their investments in electronic form.
HDFC Bank was the first bank in India to launch an International Debit Card in
association with VISA (VISA Electron) and issues the MasterCard Maestro debit card as
well. The debit card allows the user to directly debit his account at the point of purchase
at a merchant establishment, in India and overseas. The Bank launched its credit card in
association with VISA in November 2001. The Bank is also one of the leading players in
the "merchant acquiring" business with over 25,000 Point-of-Sale (POS) terminals for
debit / credit cards acceptance at merchant establishments. The Bank is well positioned as
a leader in various net-based B2C opportunities including a wide range of internet
banking services for Fixed Deposits, Loans, Bill Payments, etc.
3.3Treasury Operations:
Within this business, the bank has three main product areas - Foreign Exchange and
Derivatives, Local Currency Money Market & Debt Securities, and Equities. With the
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liberalisation of the financial markets in India, corporates need more sophisticated risk
management information, advice and product structures. These and fine pricing on
various treasury products are provided through the bank's Treasury team. To comply with
statutory reserve requirements, the bank is required to hold 25% of its deposits in
government securities. The Treasury business is responsible for managing the returns and
market risk on this investment portfolio.
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4. Product/Services offered by HDFC:
HDFC Bank offers its customers a variety of wide range of products to meet the
customers banking requirements. They are Savings Account, Fixed Deposits, Current
Account, Demat Account, Phone Banking, Net Banking, Mobile Banking, Personal loans,
Home loans, Two/Four wheeler loans, Inter city/Intra city Banking, Mutual Funds, NRI
Services, Forex facilities and many more attractive products.
4.1 Types of Deposit Accounts:
The deposit products can be categorised broadly into the following types. Definition of
major deposit schemes are as under: -
Demand Deposits means a deposit received by the Bank, which is withdrawable
on demand.
Savings Deposits means a form of Demand Deposit, which is subject to
restrictions as to the number of withdrawals as also the amounts of withdrawals
permitted by the Bank during any specified period.
Term Deposit means a deposit received by the Bank for a fixed period
withdrawable only after the expiry of the fixed period and includes deposits such
as Recurring / Double Benefit Deposits / Short Deposits / Fixed Deposits
/Monthly Income Certificate /Quarterly Income Certificate etc.
Notice Depositmeans Term Deposit for a specific period but withdrawable on
giving at least one complete banking day's notice.
Current Account means a form of Demand Deposit wherefrom withdrawals are
allowed any number of times depending upon the balance in the account or up to a
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particular agreed amount and will also include other deposit accounts which are
neither Savings Deposit nor Term Deposit.
4.2 Account Opening and Operation of Deposit Accounts:
The Bank before opening any Deposit Account will carry out due diligence as
required under "Know Your Customer" (KYC) guidelines issued by RBI and or
such other norms or procedures adopted by the Bank. If the decision to open an
account of a prospective depositor requires clearance at a higher level, reasons
for any delay in opening of the account will be informed to him and the final
decision of the Bank will be conveyed at the earliest to him.
The account opening forms and other material would be provided to the
prospective depositor by the Bank. The same will contain details of information
to be furnished and documents to be produced for verification and / or for record.
It is expected of the Bank official opening the account, to explain the procedural
formalities and provide necessary clarifications sought by the prospective
depositor when he approaches the Bank for opening a Deposit Account.
For deposit products like Savings Bank Account and Current Deposit Account,
the Bank will normally stipulate certain minimum balances to be maintained as
part of the terms and conditions governing operation of such accounts. Failure to
maintain minimum balance in the account will attract levy of charges as specified
by the Bank from time to time. For Savings Bank Account, the Bank may also
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place restrictions on number of transactions, cash withdrawals, etc., for a given
period. Similarly, the Bank may specify charges for issue of chequebooks,
additional statement of accounts, duplicate passbook, folio charges, etc. All such
details, regarding terms and conditions for operation of the accounts and schedule
of charges for various services provided will be communicated to the prospective
depositor while opening the account.
Savings Bank Accounts can be opened for eligible person / persons and certain
organizations / agencies (as advised by Reserve Bank of India from time to time).
Current Accounts can be opened by Individuals / Partnership firms / Private and
Public Limited Companies / HUFs / Specified Associates / Societies / Trusts, etc.
Term Deposit Accounts can be opened by Individuals / Partnership firms /
Private and Public Limited Companies / HUFs/ Specified Associates / Societies /
Trusts, etc.
The due diligence process, while opening a Deposit Account will involve
satisfying about the identity of the person, verification of address, satisfying
about his occupation and source of income. Obtaining introduction of the
prospective depositor from a person acceptable to the Bank and obtaining recent
photographs of the person/s opening / operating the account are part of the due
diligence process.
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In addition to the due diligence requirements, under KYC norms the Bank is
required by law to obtain Permanent Account Number (PAN) or General Index
Register (GIR) Number or alternatively declaration in Form No. 60 or 61 as
specified under the Income Tax Act / Rules.
Deposit Accounts can be opened by an individual in his own name (status:
known as account in single name) or by more than one individual in their own
names (status: known as Joint Account). Savings Bank Account can also be
opened by a minor jointly with natural guardian or with mother as the guardian
(Status: known as Minor's Account). Minors above the age of 10 will also be
allowed to open and operate Saving Bank Account independently.
Operation of Joint Account: The Joint Account opened by more than one
individual can be operated by single individual or by more than one individual
jointly. The mandate for operating the account can be modified with the consent
of all account holders. The Savings Bank Account opened by minor jointly with
natural guardian can be operated by natural guardian only.
The joint account holders can give any of the following mandates for the disposal
of balance in the above accounts:
i. Either or Survivor: If the account is held by two individuals say, A
& B, the final balance along with interest, if applicable, will be
paid to survivor on death of any one of the account holders.
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ii. Anyone or Survivor/s: If the account is held by more than two
individuals say, A, B and C, the final balance along with interest, if
applicable, will be paid to the survivor on death of any two account
holders.
The above mandates will be applicable to or become operational only on or after the date
of maturity of term deposits. This mandate can be modified by the consent of all the
account holders.
At the request of the depositor, the Bank will register the mandate / power of
attorney given by him authorizing another person to operate the account on his
behalf.
The term deposit account holders at the time of placing their deposits can give
instructions with regard to closure of deposit account or renewal of deposit for
further period on the date of maturity. In absence of such mandate, the Bank will
seek instructions from the depositor/s as to the disposal of the deposit by sending
an intimation before 15 days of the maturity date of term deposit.
Nomination facility is available on all deposit accounts opened by the individuals.
Nomination is also available to a sole proprietory concern account. Nomination
can be made in favour of one individual only. Nomination so made can be
cancelled or changed by the account holder/s any time. While making nomination,
cancellation or change thereof, it is required to be witnessed by a third party.
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Nomination can be modified by the consent of account holder/s. Nomination can
be made in favour of a minor also. Bank recommends that all depositors avail
nomination facility. The nominee, in the event of death of the depositor/s, would
receive the balance outstanding in the account as a trustee of legal heirs. The
depositor will be informed of the advantages of the nomination facility while
opening a deposit account.
A statement of account will be provided by the Bank to Savings Bank as well as
Current Deposit Account Holders periodically as per terms and conditions of
opening of the account. Alternatively, the Bank may issue a Pass Book to these
account holders. The deposit accounts may be transferred to any other branch of
the Bank at the request of the depositor
4.3 Interest Payments:
Interest shall be paid on Saving Account at the rate specified by Reserve Bank of India
directive from time to time. However, Term Deposit interest rates are decided by the
Bank within the general guidelines issued by the Reserve Bank of India from time to
time.
In terms of Reserve Bank of India Directives, interest shall be calculated at quarterly
intervals on Term Deposits and paid at the rate decided by the Bank depending upon the
period of deposits. In case of Monthly Deposit Scheme, the interest shall be calculated for
the quarter and paid monthly at discounted value. The interest on Term Deposits is
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calculated by the Bank in accordance with the formulae and conventions advised by
Indian Banks' Association.
The rate of interest on deposits will be prominently displayed in the branch premises.
Changes, if any, with regard to the deposit schemes and other related services shall also
be communicated upfront and shall be prominently displayed.
The Bank has statutory obligation to deduct tax at source if the total interest paid /
payable on all Term Deposits held by a person exceeds the amount specified under the
Income Tax Act. The Bank will issue a tax deduction certificate (TDS Certificate) for the
amount of tax deducted. The depositor, if entitled to exemption from TDS can submit
declaration in the prescribed format at the beginning of every financial year.
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5. Types of Current Accounts:
There are various types of current accounts that can be useful for different kinds of
businesses depending on their size and requirements. HDFC offers a wide variety of
products for their customers who are into wholesale and retail trading.
5.1 Regular Current Account:
Money transactions are at the heart of most business relationships. There has to be the
support and services of a Bank so as to make a difference in closing a deal, and
maintaining goodwill with business associates.
The HDFC Bank Current Account gives access to a large network of branches across
India. It also gives 4 direct access channels to the account through phone, mobile,
Internet and through the ATM so that it can be convenient to the customer.
The Advantages:
A customer can access their account anytime and anywhere, to withdraw cash, deposit
cash/cheques, make balance inquiries or ask for mini-statements, or make a chequebook
request. An account holder also receives a free ATM card for easy access of their
accounts whenever needed. Safety deposit lockers are also provided.
Useful inter-city banking:
A customer can deposit their local cheques in one branch in one city, to be
credited to their account at a branch in another city, at nominal rates
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Safe & convenient intra-city banking:
One can deposit and withdraw cash in more than one branch/ATM in a city
(only for sole proprietorships). So they dont have to risk carrying money
wherever they go.
Phone Banking:
A customer can enjoy free 24-hour Phone Banking to check their balance, find
out the status of their cheque or even stop a cheque.
Net Banking:
HDFC offers a free, safe and secure way to do banking over the Internet.
Transfer funds between accounts or to third parties within the bank, all in a
mouse click
Mobile Banking:
Free access to ones account on their mobile phone screen through SMS or
WAP services
Sweep-In Account:
Need cash urgently? Now with the Sweep-In Facility a customer can
automatically transfer funds from their Fixed Deposit to their Current Account
whenever needed
Attractive rates for inter-city/inter-branch transactions:
Funds will be transferred at Rs.1.50/- per Rs.1000/-. The minimum charge is
Rs. 50/-. One can also deposit or withdraw cash for an additional charge of
Rs. 2.50/- per Rs. 1000/- (on full amount, if amount is more than Rs. 50,000)
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at branches other than the branch where they have opened an account.
Acceptance of cash at the home branch is as per branch's discretion. Free
personalised chequebook of 50 leaves for enhanced security. Rs. 2/- per leaf
is charged for subsequent chequebooks.
Fees:
The customer needs to maintain an average balance of Rs.10, 000/- per quarter. Non-
maintenance of this balance entails a nominal charge of Rs. 750/-.
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5.2 Plus Current Account :
In today's fast-paced business, we frequently need to transfer funds in and across cities,
and time is of the essence. HDFC Bank PlusCurrent Account gives the power of inter-
city banking with a single account.
From special cheques that get treated at par with local ones in any city where HDFC has
a branch, to free inter-branch transfers of up to 100 lakhs. The priority services have
become the benchmark for banking efficiency at HDFC bank.
The Advantages:
Convenient Inter-city banking across 215 cities:
Cheques are treated at par with local cheques and get cleared within 2 days instead of
7 for national cheques. A customer can save nearly 75% of what they would normally
spend on Demand Drafts.
Free Funds Transfer-Huge Savings:
A customer can transfer funds absolutely free across all locations, except Bharuch
and Dahej, in the HDFC Bank network upto a total value of Rs.100 lakhs per month.
any incremental amount above Rs.100 lakhs will be charged @Rs. 0.50/Rs.1000.
Easy cash deposit and withdrawal:
A customer can avail of the service free, at home branch, as per the branch's
discretion. At non-home branches within the same city, we can withdraw cash up to
Rs.50,000/-, but cash deposits are disallowed.
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Free Demand Drafts:
A customer can avail free Demand Drafts without any limit payable at Mumbai,
Delhi, Kolkata, Chennai, Ahmedabad, Bangalore, Bhopal, Chandigarh, Jaipur,
Hyderabad, Nagpur and Trivandrum. At all other locations in the HDFC Bank
network, demand drafts of value up to Rs. 10 lakhs per day are available free.
These drafts are available free only from the Home Branch
Free cheques and documents pick-up once a day:
This facility is available for accounts based in Mumbai, Delhi, Kolkata, Chennai,
Ahmedabad, Bangalore, Pune and Hyderabad. This is available only in the city where
the account is based.
Delivery of Demand Drafts/Pay Orders:
A Demand Draft/Pay Order upto Rs. 3 lakh as well as cash pick-up and delivery up to
Rs. 1 lakh is available in 4 metros at a nominal fee.
Free outstation cheque collection:
Collection of cheques drawn on HDFC Bank locations is at no extra cost and
crediting to the account will be done on the 4th working day for Metros and 6th
working days for other HDFC Bank locations, subject to realization. For non-HDFC
Bank locations, it is at a fee of only Rs. 4/- per Rs. 1,000/- plus Rs 25 per cheque as
courier charges.
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Free ATMcardis issued for sole proprietor or individual Current Account holder. Debit
Card will be issued at a nominal charge for Individual and Sole Proprietor Current
Accounts.
Free Net Banking for inquiry transactions. Authorized signatory has to register using
individual customer I.D. Financial transactions are also allowed on completion of
certain formalities.
Fees:
To avail the above facilities, a customer needs to maintain Average Quarterly Balance
(AQB) of Rs. 1,00,000/- per quarter, non-maintenance of which entails:
AQB less than 1 lakh and upto Rs.50,000/-, there is a service charge of Rs.1,500/- per
quarter. AQB less than Rs.50,000/-, there is a service charge of Rs.6,000/- per quarter.
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5.3 Trade Current Account
In today's changing business requirements, we need to transfer funds across cities, and
time is of the essence. HDFC Bank Trade Current Account gives you the power of inter-
city banking with a single account.
From special cheques that get treated at par with local ones in any city where they have a
branch, to free inter-branch transfers of up to 25 lakhs, their priority services have
become the benchmark for their banking efficiency.
The Advantages:
Convenient Inter-city banking across 215 cities:
Cheques are treated at par with local cheques and get cleared within 2 days
instead of 7 for national cheques. One can also save nearly 50% of what they
would normally spend on Demand Drafts.
Free Funds Transfer-Huge Savings:
We can transfer funds absolutely free across all locations, except Bharuch and
Dahej, in the HDFC Bank network upto a total value of Rs.25 lakhs per month.
Any incremental amount above Rs.25 lakhs will be charged @Rs. 1.00/Rs.1000.
This is effective November 2002.
Easy cash deposit and withdrawal:
We can avail of the service free at home branch, as per the branch's discretion. At
non-home branches, we can withdraw cash up to 50,000/-, but cannot deposit
cash.
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Free Demand Drafts:
A customer can avail free Demand Drafts without any limit payable at
Mumbai,Delhi, Kolkata, Chennai, Ahmedabad, Bangalore, Bhopal, Chandigarh,
Jaipur, Hyderabad, Nagpur and Trivandrum. At all other locations in the HDFC
Bank network, demand drafts of value up to Rs. 10 lakhs per day are available
free only from home branch. In a quarter 30 such drafts are free.
Free outstation cheque collection:
Collection of cheques drawn on HDFC Bank locations is at no extra cost and
crediting to the account will be done on the 4th working day for Metros and 6th
working days for other HDFC Bank locations, subject to realization. For non-
HDFC Bank locations, it is at a fee of only Rs. 4/- per Rs. 1,000/-, min Rs 25 plus
per cheque as courier charges.
Free ATMcardis issued for sole proprietor or individual Current Account holder.
Debit Card will be issued at a nominal charge for Individual and Sole Proprietor
Current Accounts.
Free Net Banking for inquiry transactions. Authorized signatory has to register
using individual customer I.D. Financial transactions are also allowed on
completion of certain formalities.
Fees:
To avail of the above facilities, all we need is an Average Quarterly Balance
(AQB) of Rs. 40,000/- per quarter, on-maintenance of which entails AQB less
than Rs.40,000/-, there is a service charge of Rs.1,200/- per quarter.
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5.4 Premium Current Account:
A business needs a partner who can manage finances while one can concentrate on
growing their business. Making funds easily accessible wherever the business expands.
HDFC Bank introduced Premium Current Account; a Current Account with the benefits
of accessing your account from a large network of branches, and through direct access
channels - the phone, mobile, Internet and through the ATM.
The Advantages:
A customer can access their account anytime and anywhere, to withdraw cash, deposit
cash, cheques, make balance inquiries or mini statements, and for cheque book requests.
Convenient Inter-city banking across more than 185 cities:
Cheques are treated at par with local cheques and get cleared within 2 days instead of
7 days for national cheques. One can also save nearly 50% of what they would
normally spend on Demand Drafts.
Safe & convenient Intra-city banking:
A customer can deposit and withdraw cash in more than one branch/ATM in a city
(only for sole proprietorship companies). So they dont have to risk carrying any
money.
Sweep-In Account:
Need cash urgently? Now with the Sweep-In Facility a customer can automatically
transfer funds from their Fixed Deposit to their Current Account whenever needed.
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Free Funds Transfer-Huge Savings:
We can transfer funds absolutely free across all locations, except Dahej, in the HDFC
Bank network up to a total value of Rs.10 lakhs per month. Any incremental amount
above Rs.10 Lakhs will be charged @ Rs.1.50 per Rs.1000/-. This is effective
November 2004. Acceptance of cash at the home branch is as per branch's discretion.
Free ATM cardis issued for sole proprietor or individual Current Account holder.
Debit Card will be issued at a nominal charge for Individual and Sole Proprietor
Current Accounts.
Free Net Banking for inquiry transactions. Authorized signatory has to register using
individual customer I.D. Financial transactions are also allowed on completion of
certain formalities.
Fees:
To avail the above facilities, all we need is a minimum average balance of Rs.
25,000/- per quarter, the non-maintenance of which entails a fee of Rs. 900/-.
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5.5 Reimbursement Account:
HDFC Bank introduced Reimbursement Account which completely eliminates the
necessity of counting and recounting cash, and the tedious paperwork and receipts
involved. For those employees who already have Salary Accounts with the bank all they
need to do is open a Reimbursement Account and simply ask their company to credit the
cash payments directly into the account. Its as easy as that.
There are numerous benefits to it. For instance, no more worries about carrying large
amounts of cash around. Since it is separate from the Salary Account, its also so much
easier for us to maintain and track all the cash payments in the Reimbursement Account.
And with HDFC Banks world-class banking services and facilities, we can access the
account, anytime and from anywhere in the world.
The Advantages
Being a current account, the Reimbursement Account does not pay any interest.
However, it does offer various facilities that enable us to transact, shop and make
payments with ease. These include:
International Debit Card:
The existing free International Debit Card, which is attached to a persons Salary
Account, will now also be linked to the Reimbursement Account, enabling anyone to
choose the transaction account at the ATM. If anyone requires an additional Debit
Card, it will be charged at the usual rates.
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Free Phone Banking:
Accessing the account is extremely easy. All you need to do is dial the Phone
Banking number and press a few buttons on the telephone.
Free Net Banking
Any banking transaction can be carried out on the account with just a click of a
mouse, all from the comfort of ones PC at home or office.
Free Mobile Banking:
This innovative feature enables banking on the move, using SMS (Short Messaging
Service) which incurs no airtime costs, or by using WAP.
Interbranch/Intercity Banking
We can access the account from any of HDFC Bank's 481 branches in 215 cities
across India, at no additional charge. You also receive a host of other benefits such
as:
Half Yearly Statements:
These allow you to track all transactions on the account, and are sent to you at
the end of September and March every year.
Full Function Branch Services:
It helps the employee to make the most of the facilities and guidance available
at various branches.
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Join Account:
A family member can also experience world class banking through a joint account
facility.
Cheque Book:
The cheque Book on a Reimbursement Account is free of Charge. The
customer however has to request for the same.
Zero Balance:
Importantly, there is no minimum average quarterly balance requirement, so
all these services can be availed of, even with zero balance in the account.
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5.6 Real Time Gross Settlement (RTGS ) system:
The Reserve Bank of India introduced a new type of banking to help the
transfer of funds faster and safe. The RTGS system helps the bank to
transact more quickly, though it has not been implemented in a full-
fledged way plans are on to take it to a higher level.
RTGS is a payment system in which both processing and final
settlement of funds transfer instructions take place continuously in
real time.
It is a gross settlement system where transfers are settled
individually, that is, without netting debits against credits.
As it is a real-time settlement system, the system effects final settlement
continuously rather than periodically at pre-specified times provided that
a sending bank has sufficient covering balances or credit.
RTGS system can be characterized as a funds transfer system that is able
to provide continuous intra-day finality for individual transfers. In this
system payment instructions between banks are processed and settled
individually and continuously throughout the day. This is in contrast to
net settlements where payment instructions are processed throughout the
day but inter-bank settlement takes place only afterwards typically at the
end of the day.
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6. Research Findings:
A research was conducted in order to analyze the banking requirements of various
business units. The findings and observations of the research is given below.
6.1 Research Objective:
A survey was undertaken to analyze the banking requirements of traders with the
following objectives:
To study the banking requirements of various Business houses mainly traders.
The services that the banks are providing them and their expectations from Banks.
Their comments and recommendations on Value Added Tax (VAT)
To find out if they are interested or know any products/services provided by
HDFC Bank.
To find out if any trader is satisfied with the services provided by their respective
banks and if they need any other services apart from the ones provided.
To know the customers view as to how the banking can be improved and be able
to provide better facilities to the people.
6.2 Research Methodology:
A survey was conducted among various business mostly wholesale and retail traders in
Malakpet and Dilshuknagar area situated in Hyderabad. A questionnaire1
was prepared
and the traders were asked questions regarding their banking requirements. A sample size
of Sixty/60 traders was taken and asked the questions. The questionnaire contained Nine
questions mostly open-ended
1Exhibit-I
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6.3 Research Analysis:
On the basis of the research conducted and the data collected from the traders many of
them food grain traders (wholesale and retail merchants) with respect to the answers
given by them in the questionnaire it was observed that:
It was observed that the traders preferred the nearest bank for their regular day-to-
day transactions for their Current accounts as there are a lot of transactions being
made and they need money to rotate fast and swift.
Most of the wholesale and retail traders utilize cheques and Demand draft
facilities from the bank apart from the regular deposits that were made.
Many traders use the overdraft facility and many are looking forward to avail that
facility from the banks.
The traders operate in more than one bank.
Some of the traders are inclined towards the nationalized banks as they trust them
the most and feel they give a guarantee to their money.
The traders are looking to diversify their business but with stiff competition in
the market they are not able to do so. Many traders were interested in commercial
ad business loans.
Many traders feel that private banks look for an opportunity to charge their
customers. They feel the rates that private banks charge when compared to that of
nationalized and co-operative banks are high.
Many traders wanted private banks to lessen the cheque bounce charges, which
they feel is very high.
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Mahesh co-operative Bank is the favorite among the traders situated in Malakpet,
Gunj area as it is near to them and have been their customers for a long time.
The traders feel that banks should offer them good service and customer care
should be given the highest priority.
Most of the traders who are the customers of Mahesh Co-operative bank avail a
facility where in the traders can deposit the money once the cheque issued by him
comes to the bank for clearance. The bank clears the cheque and intimates their
customers to deposit the money by 4.00 P.M the same day in their account with
the Bank.
Most of the traders are inclined to the Mahesh Bank because of Trust and
customer friendly banking.
Many traders feel that the rate on interest charged is comparatively high with
private Banks when compared to those of nationalized banks.
Traders also feel that small enterprises should be given overdraft facility.
Traders also feel that the private banks have revolutioalised the banking sector.
The quality of service that is being offered is very good. Banking has been made
much easier by the introduction of computerized banking facilities and they dont
have to stand in a queue anymore for deposits or withdrawls.
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The same set of goods will be charged at the same rates in all the States. Most
essential commodities are exempt from VAT or fall in the category of 4%.
VAT is different from sales tax in many different ways as it will have only four rates
instead of large number of rats of Sales Tax, with off setting of tax on inputs against
that on output; VAT does away with tax on tax. Claiming input tax credit under VAT
ensures proper invoicing. Overall, these features of VAT encourage disclosure of
complete information on business turnover.
There is considerable euphoria about the impending introduction of value added tax; a
move described by Finance Minister Jaswant Singh in his Budget speech as a historic
reform of our domestic trade tax system that would take place in the highest tradition
of cooperative federalism.
7.3 Traders Point of view:
On the other hand traders feel that VAT very a loosely drafted law and there are many
confusing elements in it. Out of the Sixty traders interviewed in the survey more than
75% of the traders were still not sure about the procedures of VAT and how is it
effects them. Many of then havent filed their forms yet as they have no idea of how
to do it. The explanation given was that there are many strict rules and procedures to
be followed which they are not acquainted with.
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Few traders feel that the business is declining as the consumer feels the pinch and
they don not know how much tax to charge their customers. Few of the merchants
like onion, garlic, turmeric traders are happy about VAT, as there is no tax. Few
traders feel that the tax rate has not changed even though it did and they are still
continuing with the same old tax rate. Most of the food grain merchants are paying
4% as tax. Lot of traders are still confused about VAT and its procedures and they
need to be given counseling. A few traders even mentioned that the Tax officials who
are supposed to guide them are not sure about the procedures themselves. The
automobile dealers were not happy, as the tax had increased by 2%.
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8. Conclusion:
Based on the survey conducted among various traders it was found out that trader needs
to operate a current account for his business transactions. All the transactions pertaining
to his business should be done through the current account. He regularly utilizes various
services offered by the bank such as cheques, demand drafts, overdraft facility and many
more products that are being offered to him.
Value Added Tax has created lot of confusion among the business units. The traders are
not acquainted with the procedures of VAT and the percentage that is chargeable and also
many people are yet to file their papers. A few business units are satisfied with VAT as
the tax rate on the products they deal have decreased.
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EExxhhiibbiitt--II
QQuueessttiioonnnnaaiirree
Dear Sir/Madam, Date:
I am a student of Business Management studying at Indian Business Academy, Bangalore
and am currently doing a project with HDFC bank. I request you to spare a few minutes
of your time to answer few simple questions. Kindly Oblige.
1. The Nature of Business
(a)Wholesaler (b) Retailer (c) Manufacturer (d) Distributor
(e) Others: _________________
2. What products do you deal in?
_______________________________________________.
3. Who are your primary Bankers?
Bank: 1. ___________________
2. ___________________
3. ___________________
4. What are the services offered by the Banks to you?
Bank 1 Bank 2 Bank 3
___________________ ___________________ ___________________
___________________ ___________________ ___________________
___________________ ___________________ ___________________
___________________ ___________________ ___________________
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5. Do you require any other products or services to be provided by the bank for your
business?
________________________________________________________________.
6. Do you know any of the products/services offered by HDFC Bank? (Please Tick)
At Par Payable Cheques Inter-city/Intra-City Fund Transfers*
Free ATM Card Free Phone Banking/Net Banking
Free Pay orders Free Demand Drafts
Overdraft Facility* Mobile Banking
Home Loans Car/Two wheeler Loans
Free Cheques and Document Pick up and delivery of DDs/Pay orders *
Foreign Exchange Services Loan against Securities/Property
* Conditions Apply
7. As an account holder could you provide few valuable suggestions?
_____________________________________________________
8. What are your comments on VAT?
_____________________________________________________
Personal Details:
Name: ______________________________
Company: ___________________________
Address: ____________________________
____________________________
Phone No: ___________________________