Analyst presentation FY2011.ppt - VopakRobust results in 2011 6 2011 93.0 2010 93.0 2009 94.0 2008 95.0 2007 96.0 2006 94.0 Occupancy rate In percent Annual Results 2011 29 Februari

Annual Results 2011 – Analyst presentation29 February 2012

2

Forward-looking statement

This document contains statements of a forward-looking nature, based on currently available plans

and forecasts. Given the dynamics of the markets and the environments of the 31 countries in which

Vopak renders logistics services, the company cannot guarantee the accuracy and completeness of

forward-looking statements.

Unforeseen circumstances include, but are not limited to, exceptional income and expense items,

unexpected economic, political and foreign exchange developments, and possible changes to IFRS

reporting rules.

Statements of a forward-looking nature issued by the company must always be assessed in the

context of the events, risks and uncertainties of the markets and environments in which Vopak

operates. These factors could lead to actual results being materially different from those expected.

Annual Results 2011 29 Februari 2012

Global mega trends drive Vopak’s markets

3

� GDP growth in

non-OECD� Increasing need

transport and

mobility

� Increasing

(sustainable)

energy need

� Population

growth, mainly

non-OECD


Strengthening Vopak’s competitive position in a period of worldwide challenges

4

� Socio-economic unrests

(e.g. ‘Arab-spring’) � Geopolitical challenges� Financial turmoil and

economic uncertainties


Annual Results 2011 29 Februari 2012 5

Contents

Achievements 2011

Business environment

Growth projects

Business performance

Financing

Outlook

Robust results in 2011

6

2011

93.0

2010

93.0

2009

94.0

2008

95.0

2007

96.0

2006

94.0

Occupancy rate

In percent


90-95%-1.0

2011

27.8

2010

28.8

2009

28.3

2008

27.1

2007

21.8

2006

21.2

Storage capacity

In mln cbm

+6%

2011

636.0

2010

598.2

2009

513.4

2008

429.3

2007

369.5

2006

314.1

EBITDA Development*

In mln EUR

* Excluding exceptional items; including net result from Joint Ventures

Personal and process safety

7

-15%

2011

1.1

2010

1.3

2009

1.4

2008

1.7

2007

1.4

2006

1.9

The lost time injury rate (LTIR) Total injuries leading to lost time per million hours worked

by own employees and contractors


-6%

2011

3.0

2010

3.2

2009

6.5

2008

5.8

2007

6.2

2006

7.1

Process Incidents

# incidents

Total Injury RateTotal injuries per million hours worked by own employees

+16%

2011

154.0

2010

133.0

2009

141.0

Focused strategy to execute

8

Customer LeadershipOperational Excellence

Our Foundation

• Safety, Health and Environment

• Our People

Our ability to construct,

operate and maintain

our terminals to

deliver our service at

competitive costs

Our ability to create

a relationship

with our customers

Our ability to find or

identify the right location

for our terminals

Growth Leadership


A B C

9

Various projects completed in 2011Storage capacity decreases by 1.0 million cbm


ACommissioned

Acquired

Divestment

Amsterdam Westpoort (1)

620,000 cbm; oil products

Kandla

261,600 cbm; chemicals

Altamira

Altamira LNG terminal 300,000 cbm; LNG

Terminal Bahamas 3,400,000 cbm; oil products

Gate terminal 540,000 cbm; LNG

Note: Above examples not representative of all projects completed in 2011.

Strengthening competitive position: improve safety performance and efficiency

� Operational efficiency improvements

� Focus on master plans

10

EfficiencySafety

� Improving safety performance

� Reinforce our Vopak Fundamentals

on Safety


B

Serving markets from a product perspective

11 Annual Results 2011 29 Februari 2012

C

� Customer segmentation

� Access to the right people

� Understand customer’s strategy

Account Management

� Port Attractiveness

� Relevance for Network

� Pro-active approach

Portfolio of Terminals

� Understand basic technology

� Understand imbalances

� Understand trade flow dynamics

Product strategy

Winning

clients and

ports


Contents

Achievements 2011


Growth projects


Financing

Outlook

Global energy product trends drive Vopak’s market

Oil products Chemical products Biofuels & Vegoils LNG

�Global Crude oil

trade business

�Europe’s gasoline

surplus

�Europe’s deficit for

middle distillates

�Asia’s deficit for

Fuel Oil

�Feedstock

advantage in ME

�Renewed Gulf

re-emerges due to

shale gas

�Rationalization in

Europe

�Politics, annual

harvest and

demand growth will

lead to increased

flows between US-

Brazil-Europe-Asia

�A globalizing

natural gas market

with new business

models

�LNG growth due to

imbalances,

security of supply

and environmental

push



Contents

Achievements 2011


Growth projects


Financing

Outlook


Capacity developments 2010-2014

In mln cbm

Global products trends resulting in company growth through healthy demand for storage capacity

2011

93.0

2010

93.0

2009

94.0

2008

95.0

2007

96.0

2006

94.0

Occupancy rate

In percent

90-95%

+6.0

-1.0

31-12-2014

33.8

New terminals

4.2

Expansions

1.8

31-12-2011

27.8

New terminals

1.7

Expansions

0.8

Divest-ments

3.5

31-12-2010

28.8

16

Various projects under constructionTotal storage capacity under construction 6.0 million cbm


Under construction



Pengerang

1,278,000 cbm; oil products

Fujairah


Europoort


Eemshaven


Hainan


Algeciras


Note: Above examples not representative of all projects under construction.

17

Vopak expects to realize an EBITDA between EUR 725-800 million in 2013



Contents

Achievements 2011


Growth projects


Financing

Outlook

2011 Results in line with outlook

19

2011

93.0

2010

93.0

2009

94.0

2008

95.0

2007

96.0

2006

94.0

Occupancy rate

In percent


90-95%-1.0

2011

27.8

2010

28.8

2009

28.3

2008

27.1

2007

21.8

2006

21.2

Storage capacity

In mln cbm

+6%

2011

636.0

2010

598.2

2009

513.4

2008

429.3

2007

369.5

2006

314.1

EBITDA Development*

In mln EUR


20

2011 Financial overview


6% EBITDA growth

5% EBIT growth

4% EPS growth

Proposal cash dividend of EUR 0.80 per share (+14%)

Adequate funding of growth strategy secured

Note: Excluding exceptional items; including net result from Joint Ventures

Global mega trends resulting in a robust demand for tank terminal services

21

� GDP growth in

non-OECD� Increasing need

transport and

mobility

� Increasing

(sustainable)

energy need

� Population

growth, mainly

non-OECD


Contribution of Vopak value drivers in the past and present

22

Occupancy improvements

2003-06 2007-09 2010-2011 2012 >

Operational efficiency gains

Capacity expansion

PresentPresentPast Future


Playing field between 90 - 95%

Focused strategy delivers results


EBITDA Development 2006-2011*

In mln EUR


+102%

2011

636.0

EBITDA

improvements

FX resultDivestments2006

314.1

� Healthy occupancy rate

� Improved revenue per cubic

meter

� Effective cost management

� Storage capacity growth

Contract duration portfolio did not change significantly since 2008


Contract position 2008

In percent of revenues

Contract position 2011

In percent of revenues

> 3 year 44%

1-3 year

37%

< 1 year

19%

> 3 year39%

1-3 year

41%

< 1 year

20%

Transition year 2011 in line with outlook

25

EBIT*

In million EUR


1,171.9

+6%

20112010

1,106.3

Revenues

In million EUR

* Including net result from Joint Ventures.Note: Excluding exceptional items.

469.4

+5%

20112010

445.3

Earnings per share*

In EUR275.4

+4%

20112010

264.8

Net profit*

In million EUR2.16

+4%

20112010

2.08


+6.0

-1.0+7.6

2014

33.8

21.2

12.6

2013

32.1

11.3

2011

27.8

19.6

8.2

20.8

2010

28.8

18.3

10.5

2009

28.3

18.1

10.2

2008

27.1

17.5

9.6

2007

21.8

16.7

5.1

2006

21.2

15.8

5.4

2012

29.9

9.6

20.3

Storage capacityIn mln cbm

Revenue developments supported by robust demand for storage capacity

Subsidiaries

Joint ventures

Healthy occupancy rates between 90-95%


95

Q4

2008

95

Q3

2008

94

Q2

2008

95

Q1

2008

96

Q4

2011

94

Q3

2011

93

Q2

2011

93

Q1

2011

92

Q4

2010

92

Q3

2010

92

Q2

2010

93

Q1

2010

93

Q4

2009

93

Q3

2009

93

Q2

2009

95

Q1

2009

Occupancy rate

In percent

90-95%

Except from North America, all divisions contribute to 6% revenue growth


137.70%

20112010

138.3

North America

Note: Revenues in million EUR.

298.5+7%

20112010

278.1

OEMEA

308.7+13%

20112010

272.5

Asia

93.6+6%

20112010

88.2

Latin America

328.9+1%

20112010

325.1

CEMEA

EBIT excluding exceptional items increased by 5% to EUR 469.4 million


445.3EBIT excl. exceptional items

442.0

Operating profit

Net result Joint Ventures

(3.3)

358.6

83.4

Exceptional gain (loss)

EBIT incl. exceptional items

220.4

585.5

365.1

469.4

116.1

2010

In mln EUR

2011

In mln EUR

Delta

In percent

2%

164%

32%

5%

Net profit 264.8 275.4 4%

63% of EBIT generated in non-euro currencies


Total 2.6

Non allocated 0.1

Latin America 0.7

North America 1.6

Asia 5.4

CEMEA 0.4

OEMEA 0.2

FX translation-effect on EBITIn mln EUR

EBIT transactional currenciesIn percent

Other

24%

EUR37%

SGD28%

USD

11%

� Transactional currency exchange risks are

limited

� As a rule revenues, costs and financing are

denominated in the same currency

Note: Excluding exceptional items.

5% EBIT increase mainly driven by Asia, Global LNG, OEMEA, and Latin America


33.8 -27%

20112010

46.0

North America

Note: EBIT in million EUR; Excluding exceptional items; including net result from Joint Ventures

161.4+3%

20112010

156.4

OEMEA

185.3+12%

20112010

165.7

Asia

28.2+10%

20112010

25.7

Latin America

87.8-3%

20112010

90.6

CEMEA Global LNG

2011

4.4

2010

-5.9


1.2 -86%*

20112010

8.6

48.1+4%

20112010

46.129.6

0%

20112010

29.7

0.8

20112010

1.1-27%

2.1

2011

+40%

2010

1.5

2011

9.9

2010

-2,0

Net result from Joint Ventures increases with 8%

North America OEMEA Asia

Latin America CEMEA Global LNG

* Due to the sale of Vopak’s 20% equity stake in BORCO (Bahamas).Note: Results JVs in million EUR; Excluding exceptional items.

33

Revenues Incl. proportionate consolidation JVs tank storage


1,171.9

+6%

20112010

1,106.3

Revenues

Subsidiaries (Equity method)1,452.0

+6%

20112010

1,365.3

EBITDAIncl. proportionate consolidation JVs tank storage

EBITDA

Subsidiaries* (Equity method)

IFRS equity accounting versus proportionate consolidation

* Including net result from Joint Ventures.Note: In million EUR; Excluding exceptional items.

636.0+6%

20112010

598.2701.4

+5%

20112010

665.2

34

Former situation

CE

ME

A

Th

e N

eth

erl

an

ds

OE

ME

ACurrent situation

� The former divisions Vopak Chemicals

EMEA and Vopak Oil EMEA

� The current divisions Vopak Netherlands

and Vopak EMEA as of 1 January 2012

Further optimizing the organization structure


EM

EA

‘Pro forma’ results new division structure Netherlands and EMEA


400.8+4%

20112010

386.4

Revenues Netherlands

* Including net result from Joint Ventures.Note: In million EUR; Excluding exceptional items.

156.3-1%

20112010

157.2

EBIT Netherlands*

1.5-35%

20112010

2.3

Results JVs Netherlands

226.6+5%

20112010

216.8

Revenues EMEA

92.9+3%

20112010

89.8

EBIT EMEA* Results JVs EMEA

2011

48.7+8%

2010

45.3

Vopak is well positioned to maintain healthy EBIT(DA) margins

36

EBIT(DA) Margin*

In percent

0

10

20

30

40

50

2004 2005 2006 2007 2008 2009 2010 2011

Focus on logistic efficiency improvements for our clients

has led to increased EBIT(DA) margins

* Excluding exceptional items; excluding Net result from Joint Ventures.

EBIT Margin

EBITDA Margin


Proposed 2011 dividend amounts to EUR 0.80 per ordinary share

37

+4%

1.62

0.55

2.16

2007

+14%

2011

1.31

0.80

2010

0.475

2.08

0.70

2006 2009

1.92

0.98

0.625

2008

0.375

Dividend share of EPS 2006-2011**In EUR

* Excluding exceptional items; attributable to holders of ordinary shares.** Excluding exceptional items; historical figures adjusted for 1:2 share split effectuated May 17, 2010.

Dividend share of EPS

Dividend policy: “Barring exceptional circumstances, the intention is to

pay an annual cash dividend of 25-40% of the net profit*”


Various other topics


“Net Finance costs aligned with expansion program.”

“Effective tax rate 2011.”

“Accounting consequences:

IAS 19 Employee Benefits

effective for 2013.”

“Sources and uses of cash in

2011.”

II

I

III

III

V

“Vopak’s Pensions.”

See appendix for further details

Quarterly EBIT development“Solid year-on-year growth”

39

EBIT development per Quarter*

In mln EUR

108.4113.398.6

Q1

109.5

+21%+6%

-4%0%

Q4

130.0

107.596.9

Q3

121.3114.8

104.2

Q2

109.7

85.6

EBIT 2011

EBIT 2010

EBIT 2009

* Excluding exceptional items.


Chemicals EMEA“Encouraging demand for chemical storage services”

40


In mln EUR

20.1

25.3

+8%

22.222.3

Q1

+21%-13%-21%

Q4

18.4

Q3

24.1

Q2

21.424.6

EBIT 2011

EBIT 2010


Capacity developmentsIn mln cbm

End 2011

4.33

Exp.End 2010

0.174.22

Div.

0.06


89% 90%

Occupancy rate FY 2010 FY 2011

Oil EMEA“Robust market conditions in the storage and handling of oil products”

41


In mln EUR

+27%

-1%-8%-5%

Q4

47.3

37.1

Q3

41.742.0

Q2

36.639.7

Q1

35.837.6

EBIT 2011

EBIT 2010




End 2011

12.28

Exp.

1.16

Div.

0.00

End 2010

11.12

95% 94%


Asia“Continuous growth in Asia”

42


In mln EUR

+1%+5%+15%+29%

Q4

46.746.2

Q3

45.042.7

Q2

46.2

40.1

Q1

47.4

36.7

EBIT 2011

EBIT 2010




End 2011

7.09

Exp.

0.31

Div.

0.00

End 2010

6.78

92% 94%


North America“Encouraging finish in a transition year”

43


In mln EUR

-26%

Q4

8.910.6

Q3

8.010.1

Q2

7.1

12.0

Q1

9.8

13.3-16%-21%

-41%

EBIT 2011

EBIT 2010




End 2011

2.32

Exp.

0.00

Div.

3.41

End 2010

5.73

94% 93%


Latin America“Healthy demand for chemicals and palm oil”

44


In mln EUR

+60%+6%-10%0%

Q4

7.5

4.7

Q3

7.06.6

Q2

6.47.1

Q1

7.37.3

EBIT 2011

EBIT 2010




End 2011

0.99

Exp.

0.02

Div.

0.00

End 2010

0.97

90% 89%


Results in HY2 2011 fuelled by expansions


610.8

+9%

HY2 2011HY2 2010

562.4

251.5

222.3 +13%

HY2 2011HY2 2010

HY2 2010

151.9

HY2 2011

+15%132.4 +14%

HY2 2011HY2 2010

1.041.19

* Including net result from Joint Ventures.Note: Excluding exceptional items.

EBIT*

In million EUR

Revenues

In million EUR

Earnings per share*

In EUR

Net profit*

In million EUR

Capacity growth will continue in the future

46

Capacity developments

In mln cbm

* Including net change at various terminals (including decommissioning).


-1.0

31-12-2014

33.8

New terminals

4.2

Expansions

1.8

31-12-2011

28.8

31-12-2010

3.5

Divest-ments*

0.8

Expansions

1.7

New terminals

27.8

+6.0

47

Various projects completed in 2011On time and within budget

Commissioned

Acquired

Divestment




Kandla

261,600 cbm; chemicals

Altamira LNG terminal 300,000 cbm; LNG

Terminal Bahamas 3,400,000 cbm; oil products

Gate terminal 540,000 cbm; LNG

Note: Above examples not representative of all projects completed in 2011.

48

Expansion projects progressing wellTotal storage capacity under construction 6.0 million cbm

Under construction




Pengerang


Fujairah


Europoort


Eemshaven


Hainan


Algeciras


Note: Above examples not representative of all projects under construction.

49

Various projects under study


Under study

Fos-sur-Mer

LNG

West-Java

LPG

Bioko Island

Oil products

Bahia Las Minas

Oil products

Perth Amboy

Oil products

Total investments

50

565535

800

446

268

711

201120102009200820072006

Total investments 2006-2011

In mln EUR

Total expansion CAPEX Group companies and JVs

In mln EUR

~1400

~500

Average yearly Sustaining Capex ~EUR150-200 mln


Total Capex(6.0 mln cbm under construction)

~1,900

Other Capex* ~1,400

Remaining Vopak share in Capex(Group Capex / equity share in JVs)

~500

* Group Capex spend; contributed Vopak equity share in JVs; total partners’ equity share in JVs; total non recourse financing in JVs.

51

Contents

Achievements 2011


Growth projects


Financing

Outlook


Strategic finance

52

0

1

2

3

4

5

2.63

2009

2.23

2008

2.54

2007

1.71

2006

1.61

2005

1.76

2004

2.20

2003*

2.42

3.75

2010

2.65

2011

Net senior debt : EBITDA ratio

* Based on Dutch GAAP.

Maximum Ratio under current US PP program

Maximum Ratio under other PP programs and syndicated revolving credit facility


Various other financing topics


“Debt funding program further strengthened during 2011.” “Maturity of debt

funding further enhanced.”

“Balanced debt

repayment schedule.”

VII

VI

VIII

See appendix for

further details

54

Contents

Achievements 2011


Growth projects


Financing

Outlook


Contribution of Vopak value drivers in the future

55

Occupancy improvements

2003-06 2007-09 2010-2011 2012 >

Operational efficiency gains

Capacity expansion

PresentPresentPast Future


Playing field between 90 - 95%

Solid

Outlook assumptions

Oil products Chemicals Biofuels & Vegoils LNG

Robust

~60%

Encouraging Solid

<1%

Mixed

~17.5-20%

Industrial terminals

~12.5% ~7.5-10%

2011

~60-65% 2.5-5%~17.5-20% ~7.5-10% ~5-7.5%

2013

Note: width of the boxes do not represent actual percentages.56

~x% Share of EBIT


Vopak expects to realize an EBITDA of between EUR 725-800 million in 2013

57

262.5

2004

231.8

2013

725-800

2011

636.0

2010

598.2

2009

513.4

2008

429.3

2007

369.5

2006

314.1

2005

EBITDA Development and guidanceIn EUR mln

Note: Excluding exceptional items; including Net result from Joint Ventures

Historical results

Guidance/Outlook

� Long-term

guidance

ROCE

average 16%


58

Note: Excluding exceptional items; including net result from Joint Ventures

Vopak expects to realize an EBITDA of between EUR 725-800 million in 2013


6% EBITDA growth

5% EBIT growth

4% EPS growth

Proposal cash dividend of EUR 0.80 per share (+14%)

Adequate funding of growth strategy secured

59

Forward-looking statement

This document contains statements of a forward-looking nature, based on currently available plans

and forecasts. Given the dynamics of the markets and the environments of the 31 countries in which

Vopak renders logistics services, the company cannot guarantee the accuracy and completeness of

forward-looking statements.

Unforeseen circumstances include, but are not limited to, exceptional income and expense items,

unexpected economic, political and foreign exchange developments, and possible changes to IFRS

reporting rules.

Statements of a forward-looking nature issued by the company must always be assessed in the

context of the events, risks and uncertainties of the markets and environments in which Vopak

operates. These factors could lead to actual results being materially different from those expected.


Royal Vopak

Westerlaan 10 Tel: +31 10 4002911

3016 CK Rotterdam Fax: +31 10 4139829

The Netherlands www.vopak.com

Net Finance costs aligned with expansion program

61

Net finance costs -68.4

Finance costs 73.0

Interest and

dividend income 4.6

Net finance costs 2010

In mln EUR

-78.6

85.9

7.3

2006

7.0

2011

4.7

2010

5.2

2009

5.4

2008

5.4

2007

6.3

Average interest rate

In percent

1,017.7

2008

996.7

2007

561.9

2006

425.7

2011

1,605.6

2010

1,431.4

2009

Net interest bearing debt

In mln EUR

Net finance costs 2011*

In mln EUR


* The increase is mainly attributable to the exceptional loss of EUR 5.0 million related to the sale of Vopak’s 20% equity stake in BORCO (Bahamas).

I

Effective tax rate 2011

62

Effective Tax Rate

In percent

-2%72.8 71.3

20112010

TaxIn mln EUR

0.05.4

19.5

2010

19.5

2011

14.1


� EUR 108.5 million of book gain on the

sale of our 20% equity stake in BORCO

(Bahamas) is exempted for tax purposes

� Excluding exceptional items, the effective

tax rate for 2011 amounted to 19.5%

II

Sources and uses of cash in 2011

63

Net Cash position

31/12/2011*

13.1

Divest-

ments

281.3

Invest-

ments

710.9

Tax paid

28.1

Net finance

costs

61.3

Gross

operating

cash flow

495.8

Net Cash position 1/1/2011*

147.8

FX /

(de)con-

solidation

2.9

-67.0

Financing

activities

181.4

Derivative

Settlement

Consolidated Statement of Cash Flows

In mln EUR

* Including bank overdrafts.


III

Vopak’s Pensions

64

Dutch 83%

Other 17%

� Cover ratio ultimo 2011

is 106%

� Return was 5% in 2011

� Pension contribution to

remain at the same,

maximum level of 30%

� An additional contribution

of EUR 50 million in 2011

Vopak’s Pension obligations

In percentDutch Pension Fund

Highlights

Other

20%

Dutch

80%


IV

Accounting consequences: IAS 19 Employee Benefits effective for 2013


� Higher volatility in net pension liabilityRemoval

10% corridor

approach

Only service

and net finance

cost in P&L

� Rest of changes (i.e. remeasurements)

in other comprehensive income,

including the first time recognition of the

10% corridor (EUR 107.4 million)

Discount rate

expected return

plan assets

� The discount rate used to measure the defined benefit obligation will

also be used for the expected returns on plan assets, which

generally is a lower rate than used under current IAS 19

� Immediate recognition of

the unrecognized actuarial

gains and losses through

equity, which amounted to

EUR 107.4 million at

1 January 2012 for the

financial statements 2013

(comparable figures 2012)*

V

* See page 90 Annual Report 2011.Note: Effectively at 1 January 2012

Renewal RCF – 2 February 2012EUR 1.1 bln revolving credit facility (RCF)

Maturity 5 + 1 years

Debt funding program further strengthened during 2011

66

Renewal RCF – 2 February 2011EUR 1.2 bln revolving credit facility (RCF)

Maturity 5 + 1 + 1 years


Extension with 1 year

VI

Maturity of debt funding further enhanced

67

Maximum

Net Senior Debt/

EBITDA

3.75 3.75 3.75

Additional headroom

when financed with

subordinated debt

> 3.75 > 3.75

Minimum EBITDA /

Net Interest Payable3.5 3.5

Amount outstanding

Redemption

payment

- Up to 4.25 > 3.75

Term

Asian PPUS PP RCFCovenant

2001 2007 2009 SGD2009 SGD2010 JPY PP EUR 1.2 bln

4.0 3.5 3.5

65 mln 375 mln 674 mln

USD USD USD

2011-2016 2015-2022 2017-2029

210 mln 225 mln 20 bln

SGD SGD JPY

2014 2018 2040 2016*


* On 2 February 2012, extension of the facility with one additional year (EUR 1.1 billion).Note: PP = Private Placement and RCF = Revolving Credit Facility

EUR

100 mln

VII

Balanced debt repayment schedule2011 Overall weighted average interest rate 4.7%

68

Debt repayment schedule

In mln EUR


0

50

100

150

200

250

20132012 2022 2024 2029 2040202320202019 2021201820172016*20152014

* On 2 February 2012, revolving credit facility extension with one additional year (EUR 1.1 billion).

VIII

Documents

Analyst presentation FY2011.ppt - VopakRobust results in 2011 6 2011 93.0 2010 93.0 2009 94.0 2008 95.0 2007 96.0 2006 94.0 Occupancy rate In percent Annual Results 2011 29 Februari